Kerbside pickup
Yes
DSW Designer Shoe Warehouse in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 513-531-6800
Site: https://stores.dsw.com/usa/oh/ci...
Site: https://stores.dsw.com/usa/oh/ci...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
DSW Designer Shoe Warehouse in other cities:
Comments (114)
Not crowded at all!! Found new tennis shoes. Bless the cashiers heart, noticing the wrong size was in my shoebox! I just thought my feet were changing, as in growing. The right pair fit like they should. Very observant of her, plus her manners were great.
Jarari is the best, helped me find shoes for my wife’s birthday today and she loves them.
Had the pair of shoes I wanted. Purchased a pair of J. Lo boots and I love them.
The freebies given when buying certain featured brands and floor service very helpful. Negative not a lot of floor stock in common sizes. If not option order on line and pick up at store, you get bonus points for doing this.
Needed to return a couple pairs of shoes purchased online. The customer representative was excellent and she was able to complete the refund even with my credit card having recently changed. Great shoes at DSW. These just didnt fit well. Thanks!
5 stars for Jarrai! She went above and beyond to help me out - extremely nice, warm, and patient. Thank you!
It has a big selection but unfortunately that selection is not necessarily I would consider to be a trending Style dont get me wrong they do have a wide selection but as far as mens shoes go I think they have a lot of room for improvement
Lots of nice shoes but if you have a toe or foot issue you may need to try a store that has more designers who cater to those things.
Eh okay. Not acknowledged by employees walking around. 5 total including the cashier who seemed bored. So lacking customer service for sure. It was clean, not many shoppers at all. Found some shoes completely on my own. In & out.
Had issues with a pair of shoes and they would not take them back. Ok yes l wore them once but still l thought at least some type of refund or partial or something. Nothing and the gal was rude 🙄
Another chain, another met expectation. Honestly, whats the point in writing a positive review for any national chain? Theyre all similar. Nothing bad had happened to me here. The selection is large, if standard.I have no complaints
Usually a great selection in mens dress or casual shoes. If youre looking for a working boot or athletic shoes, you wont find the greatest selection, but after all this is a designer shoe outlet.The prices are definitely affordable to standard sticker prices for the shoes they carry. I specifically like Cole Haan shoes and they supply these for a fraction of the price that you can find anywhere. The only downside is that they usually have limited styles from certain designers at any given time.The mens clearance section is very small, in comparison to the ladies section. But if you check it often, you can usually find a gem in the rough for a very good price.
Line took too long to get through. Sales associate clearly wasnt trained. Had to wait for manager to show her how to finish my transaction. And then when I left the alarm went off because no one removed the security tag. Theres a reason I rarely shop at DSW. When it comes down to it, Id rather spend more money elsewhere and have an easy, quick shopping experience.The shoes fit. Hence the 2 stars rather than 1.
As these kind of places go, not overly large. I didnt stay long. Some odd merchandise, like jigsaw puzzles.
Ive been going here for almost all of my shoes the past few years and the associates are always nice and helpful. However, the stores manager, Karly, went above & beyond for me. My husband and I were there to get him a new pair of shoes since I had a coupon. When we went to check out, we discovered our coupon had already been used from my account. With all of the hacks that have happened at companies in recent years, I was terrified. The employee brought Karly over, who overrided the system so we could still get the discount, and after we made the transaction, she called customer service for us to investigate the issue. We discovered the account was mixed up with someone elses in another state, and she offered to create a new rewards account for me. The process was smooth and I was relieved my information wasnt in the hands of anyone else. I also learned that DSW has had a rewards programs since the 90s and since they had a hacking issue in the mid-90s, they have been extremely careful about those types of issues since. It was extremely reassuring and I am so glad it was taken care of. It was one of the best customer service experiences Ive ever had.
I always like DSW you find great shoes. The light skinned lady upstairs was a big help I wish I could remember her name. But anyways thank you got me some great comfy shoes as well.
Great DSW. Mens selection much larger than Crestview Hills location. Unfortunately they didnt have my size in the 2 shoes that I was interested in purchasing. Rama, one of the employees, had an iPad and was able to let me know whether either shoe was available at Crestview Hills (they werent). But I was able to get the pair of shoes I wanted on their website. Very happy with service.
Poor customer service…Cashiers were very rude and spent more time discussing a private situation than attending to customers.DSW clearly needs to re-evaluate its hiring practice.
DSW has lots of Beautiful shoes of all kinds for individuals who have small feet who do not wear a size 10 shoe or higher! Do not get me wrong they have 11, 12, 13 shoe size in womens not sure about mens.
As a man shopping for shoes I felt unappreciated. Mens department upstairs in the corner. Men cant get a break when shopping for shoes or clothes. It seems that the retailer is always targeting the needs of women.
Good thing is that they have a wide variety of selection. I dont like that the sale prices dont appear always to be a sale price. The sale price seems to be that of its original value so what are you really saving. Otherwise its a hit or miss type of store for me.
DSW has fair prices for shoes. More sales on Brooks running shoes would be nice😉
I used to be able to find exactly what I wanted and needed (mens shoes) but over the past couple of years the selection has become narrower, the stock levels lower and the assistance from staff non-existent.
Always find something I like on the clearance racks upstairs. Mens clearance is in the back left. Otherwise, very large selection of shoes at competitive prices. All types and styles.
Good selection and good prices. They may not have what you want in the store, so check online. Great web site and free shipping!
Adeil at Rookwood DSW made our first DSW experience amazing. Our daughter got her first pair of heels. She spent lots of time considering these shoes. She loved them but she is a very pratical girl and did not want to buy them if she wasnt going to wear them a lot. In the end she decided it was worth it. She was so excited, she couldnt stop smiling. Adeil made this special experience perfect. Brought tears to my eyes. Thank you. Thank you.
They carry a wide selection in store so long as you dont need narrows or wides. Shoes are just one of those things that must be tried on before purchasing. Aggravated.
Purchased tennis shoes. Ive a BIG foot& happy they had my shoe size.
There doesnt seem to be any rhyme or reason to the store layout which makes it difficult to find a particular shoe. The selection was mediocre. There were no associations to assist. I left the store very underwhelmed.
Great shoe store. Huge and great selection. Best DSW in Cincinnati in my opinion
Organized and uncluttered. Easy shopping.
Great prices. Styles I needed for formal and casual wear. Plus I had one of their points coupons for $10 off.
DSW NEVER has narrow widths. Id like to shop there, & years ago I could occasionally find shoes with a narrow width--but no more.
I found a very pretty sandal here. It was just what I was looking for, and it was on sale. Happy, happy
Great selection of shoes, good sales, responsable prices, friendly staff, clean store
Ok selection. Customer service was dissatisfactory. Probably won’t be returning to this location.
The store did not have the type of gym shoes my wife wanted for a reasonable price.
I can always find something that I like there. Maybe a bit pricey but what else is new.
Always can find lovely shoes
Like the variety and styles.
Good prices, staff is a little sparce, however its shoes. Plain and simple.
Great shoes, great prices! Women, men, kids everyone.
They didnt have what I wanted, but the store was clean and orderly
Its ok overpriced ill made shoes mostly nice employees
Nice selection
Friendly staff and good selection of shoes.
Nice place to shop. They need to get their escalator fixed!!
Nice products but sizes are a little limited right now.
Great selection. Well staffed.
Fairly quickly I found a pair of shoes that I bought.
Dsw
Prices arent that good. The best deals are in the back, if you can find your size.
Good shoe store. All ways check the clearance racks first.
Excellent customer service, great selectionl
Starting to get too expensive for the selection. Too limited in smaller sized shoes.
Best place to shop for shoes! Awesome customer service
Lots of styles to choose from and the wife tells me the prices are low.
Great selection, love that they have a 2nd floor.
Clean, organized and freindly service. There is a large selection.
If your going to send the lap dog least tell them to not be so obvious & rude.
Good clearance section, but didnt find what I was looking for.
Alas election of shoes decent price and a nice return policy
Ive never received much help in here but they have a very large selection if you can find something.
Selection for mens shoes are hit or miss but the price isnt bad
I love it and I worked there good prices great people.
Large variety of shoes. My wife shops here a lot
Who ever is the buyer for mens shoes in that store has no style
Great location and Supreme Customers Service in Rookwood.
A large selection, not always amazing prices.
SUPERB customer service from Alivia at Rookwood Commons in Cincinnati!
Iam not a fan of this store
Great, though expensive but real quality
Staff is nice. So are the selections for how busy it is.
Great customer service!
Employees dont even know shoes lol this place is a joke
Great selection
First time in the store. Not a lot of help.
Great costumer service and great price
Good selection and good prices
Very limited options for large footed people.
Great shoes and customers
Reasonable price with good quality
Love my new kicks
Large selection to choose from
Great options and good deals
Everyone was super nice.
The wide variety of shoes
Inexpensive alternative for quality merch
I had setup issues.
Always Great!!!
Great selection of shoes
Large selection of shoes!
Nice Sale!
I’m always a fan of DSW!
Im an Elite Customer
Kind of pricey 🤔.
I receive no assistance here.
Two levels of options.
Great deals
Had what I needed.
Quick service. Ordered my shoes, had them delivered here. Called, and immediately, customer service clerk brought my shoes to my car.
Great sale today.
Excellent the most
Promise out
Total reviews rating 4.1
114 Reviews for DSW Designer Shoe Warehouse 2023:
Review №1
2022-05-21This is a really nice DSW! They have a great selection of shoes, the store is super spaced out and it is a very clean store.
Review №2
2022-09-03Ordered shoes online. Email stated they would be ready in 2 hours for SAME DAY IN STORE PICK UP. 5 hours go by, I drive 45 mins to get the shoes, they dont have them. The staff shrug and say sorry. No apology and dont offer any solution. They tell me drive back tomorrow and see if they have them. What a joke. Definitely will be taking my business elsewhere.
Review №3
2022-09-03The place was clean and stocked. No issues with the store. However, the young lady (I cannot remember her name ) she helped me alot.She was so kind , helpful and professional.She made this trip to DSW for me. Otherwise Ill be back.
Review №4
2018-03-31Two floors of discounted name brand shoes for the whole family. Also carries many accessories such as socks, belts, hats and more. If your shoe size is not in stock for a particular style, staff will offer to check other store locations.
Review №5
2022-04-28Received a $30 coupon and used it on some tennies. But when I got them home I realized the arch wasn’t right for me. Tried to return them for a different shoe but the store wouldn’t let me use the $30 on the new pair of shoes. “Since you are choosing different shoes, you can’t use it.” Well, that sucks. Not very customer friendly
Review №6
2022-07-16Returned a slightly worn pair that lost a chunk of the side unexpectedly after 2 weeks from purchase and got an even exchange no questions asked - great customer service experience!
Review №7
2022-07-08They are black topping the parking lot so that will be better.
Review №8
2021-06-04Selection seems to have gone downhill. I used to shop here all the time. Just pop in when I needed shoes and find good value. Now, I stop there and rarely find something Ill wear at the price nevermind in my size. Like, the warehouse is mostly empty every time Ive been in there for a good minute 🤷♂️
Review №9
2018-02-28Friendly staff and large selection. Two floors of shoes.
Review №10
2021-03-14With coupons and rewards I was able to get a pair of 85. Merrill Range AC+ sneakers for 26. They are like heaven on your feet. I love DSW!! What a great birthday present for me!