DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside in Cleveland

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Total reviews rating 4

199 Reviews for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside 2023:

Review №1

2022-05-18

I stayed here with my boyfriend, brother, and our friend. We booked the room so we could all drink in the flats and just Uber back. Upon first arriving at this hotel the last at the front desk was super friendly and kind. She wished me a happy birthday and thanked me for being a honors member. She was very welcoming and I dont think Ive ever really came across someone so kind working front desk! Just with the interaction i had with her. She put a smile on my face. I would highly recommend this hotel to other people and Ill definitely be staying again sometime. Other than the service here the cleanliness of the room and when your first walk in is all very clean and nice. The beds are super comfy, we had booked a room with two queen beds.

Review №2

2022-01-01

Great location and welcoming staff! Available paid parking ($20 to park until 6pm the day of departure with in and out privileges on 12/29/21) was very nice. Although the rooms were fairly quiet, it is time for this Double Tree to be renovated. Furnishings and decor are showing their age and cleanliness is mediocre. With just one night in town, however, it served its purpose

Review №3

2022-04-05

Positive: I was skeptical about getting a room after reading the reviews. Im glad I waited to form my own opinion. The rooms were spacious and clean. The staff were very professional, helpful and friendly. I would definitely stay there again. Negative: Loved everything about this hotel.

Review №4

2022-04-01

My bestie and I took a trip to Cleveland last weekend and stayed here! Hotel was very quiet and comfortable. All the staff we encountered were very friendly and welcoming. Special shout out to the woman bar tender that took the time to give the best advice for a night out with a printed map (also, really good food). She was spot on, it was so much fun. Also a special shout out to the shuttle driver we had, Carl, super nice guy and a joy to chat with on our ride. Highly recommended this hotel to anyone, great experience and great people.

Review №5

2022-01-26

This hotel is way past its prime, but has GREAT customer service. All the staff I met were friendly and courteous. Also, its in a great location and parking was easy.I also dont recommend breakfast at their coffee shop The Wired Bean unless youre just getting coffee or something prepackaged. The coffee was great. The muffin, however, was supposed to be chocolate chip, but it ended up being cinnamon raisin and tasting like it had been previously frozen.

Review №6

2022-04-15

Not the best. if they had stated prior to us purchasing a 180/night (cheapest room) that the pool was closed due to covid (04/2022) then we would have found literally any other hotel with an open pool. wasn’t the cleanest room. felt grimy. the windows were caked in dirt and residue on both sides, ruining the view. i will say the staff are super friendly. but i can’t say we would be back unless they actually updated their rooms. pretty old.

Review №7

2022-03-15

I really wanted to like this hotel more than I did, but unfortunately, it is extremely outdated & I did not feel safe while staying. The windows leak bad. The floor is unlevel, especially towards the windows. The tub didnt drain well. The toilet took forever to flush & refill. Overall, the rooms were not what I expected for the price that I paid. However, the staff was very friendly & accommodating! The location was great too. Its within walking distance to a lot of places downtown. The shuttle is an added bonus too!

Review №8

2022-03-23

My best friend and I were in town for the CAVS game. I did have to log in for a few meetings at work. Traveling with my work devices I needed proper outlets. I had to crawl under the table and unplug the lamp and microwave to get proper power at the desk. Then I had to move the chair in the room to reach the outlet in order to charge my phone. I was extremely disappointed with the lack of electrical outlets. Nowadays most Hilton hotels provide outlets on the lamps -even the desks have them built in. The best part apart this location is the fact that it’s downtown and they provide a shuttle during certain hours. The staff isn’t the friendliest either. If you are looking for up to date accommodations THIS IS NOT the hotel to book.

Review №9

2022-04-21

Loved the ability to check in to our room on the app before arriving, and the hotel is right downtown Cleveland near lots of restaurants and other venues. Our room had no soap and when we went to the front desk they couldnt find any so had to wait for housekeeping to bring some and all they brought was a facial bar. Our heater also wasnt putting out heat and we had to call about that. Someone did come to our room while we were gone, but it never really got fixed right unfortunately. The room itself was clean and every employee we interacted with was very nice.

Review №10

2022-04-12

Room was clean but showing its wear & tear. It was clean, but rooms and halls were very dark (Complete opposite of reception). Wallpaper peeling all over. Lamps looked bent and worse for the wear. In our room, the hair dryer was gross and missing the switch to turn on. Was in on position so just plugged in to use (but this is a safey hazard). However, staff was fantastic and very friendly. Location was good.