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Phone: +1 440-458-4747
Site: http://donsautotruckservice.com/
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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3.7 (64 comments)

Review №1

2022-07-18

My insurance worked with Dons to get my car towed to a mechanic when it broke down on a busy street. Mike was the driver who came, and he was professional, courteous, and very efficient. I would happily use Dons if I ever need my car towed again (although I hope I never need it)

Review №2

2022-07-20

Watched one of their flat bed tow trucks hauling 2 vehicles roll right through the four-way stop at Oberlin Rd & Russia Rd at about 3:50pm on 07/20/22. Multiple people just died at this intersection due to the same reckless behavior less than a year ago. Do better. I’d never let this company touch any of my vehicles if these are the type of employees they retain.

Review №3

2022-01-13

Very grateful for the timely and courteous service as well as real time communication while coordinating with them for my vehicle to be towed to a nearby Firestone. Highly recommend Don’s Auto & Truck Service from my experience with them if you need a tow.

Review №4

2020-01-22

Hit a pothole. Roadside assistance sent Mike from Dan’s auto out. Mike was very pleasant, best to arrive and made a bad situation very very good. High recommendations

Review №5

2021-09-16

I have done business here in the past with satisfying results, however something has changed. I had a battery with 5 yr warranty/ (prorated after 3 yrs) but dead in 20 months. Owner less than business-like on phone call, then staff tried to charge $47 when I brought in for replacement (original bought here). I held to my contract, and was told that I would not have warranty on new battery. I shrugged and left with my new battery.

Review №6

2021-08-10

Let me start by saying i pretty much never leave reviews, let alone poor reviews and i very rarely complain about service. I placed a request through my nationwide roadside assistance to have my car TOWED to a shop about a mile away to have my very flat tire replaced, did not want a donut on (i highway drive for work and today was my window to take care of it) the driver arrives, and was extremely rude and dismissive. when i tell him i just need it towed he insists he just put a donut on instead. he literally went back and forth with me til finally i just popped my trunk and pulled my donut out, not gonna sit and argue with somebody who clearly just wanted to turn a 15-20 minute service THAT WAS REQUESTED into a 5 minute service i was clear about not wanting. absolutely ridiculous and unprofessional, when i called to complain about my experience to this company, they also chose to argue with me in defense of their employee, even after agreeing that i should be receiving the service i requested and nothing less. if i ever need my roadside assistance again i will make sure they do not send me a third party from this unprofessional, incompetent, and flat out RUDE company. do yourself a favor and call literally anybody else and if you get them as a third party service, i am so sorry.

Review №7

2020-09-11

After taking my truck to several mechanics I was recommended to take my truck to Dons Auto and Truck Service. This company is in a league of their own. By far the absolute best service, professionalism, value, and customer service in the area! They were fast and kept constant contact with me during repair and even followed up after. I can not thank these guys enough!

Review №8

2020-12-29

While visiting Ohio, my vehicle had an issue. I called State Farm on 12/28/2020 at 11:58 am and requested a tow to a local shop. Dons was a preferred vendor for towing in the area. In spite of the good weather, Dons gave an ETA of 2:11 pm. Ok. 2 hours. No one showed up. At 2:35 I called Dons and the gentleman was pleasant but informed me they had a truck that experienced difficulty but would be there in 30 minutes. No call no show. At 3:30 I called State Farm and they called Dons. State Farm informed me that Dons told them they were 15 minutes/5 miles away. No one showed up. I called State Farm a second time at 3:54. The SF rep said dispatch told him that Dons had just talked to me 10 minutes ago. Dishonest. The bright spot was that the tow truck driver, when he did show up 2 hours late at 4:05 pm was professional and pleasant.I would not do business with Dons Auto and Truck service again and will petition State Farm to drop them from their preferred vendor program.

Review №9

2019-10-07

I arranged for a tow through the Ford App, and was very pleased with how quickly it was dispatched for pick up. Mark, the tow driver was even kind enough to wait for alternate access onto our street due to some parking issues in front of our house. He handled our vehicle with great care and I was very pleased with the service. This stressful situation was made less so, by the professionalism and the ease in which both the staff on the phone and the tow driver handled our call. I would definitely recommend this towing service.

Review №10

2017-10-30

Dons was the provider called for a towing service call. The driver arrived much sooner than expected. Very friendly and professional. He jumped started the car and as I was driving to the mechanic up the street, it died again. I quickly called the company, and they immediately called the driver who was still up the street. I ended up just getting the tow. I appreciated the prompt service. I understand that sometimes there are times it gets busy, so I am always grateful when things move quicker than anticipated! Thanks so much!!!

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