Wheelchair-accessible entrance
Yes
Dominion Energy Ohio in Cleveland
Phone: +1 800-362-7557
Site: https://www.dominionenergy.com/
Site: https://www.dominionenergy.com/
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:Closed
- Sunday:Closed
Dominion Energy Ohio in other cities:
Comments (199)
So I had a appointment for inspection today from between 12noon to 4 pm on a beautiful day in Cleveland Ohio...my only off day... 4 pm rolls around a no call no show for dominion gas company...it is 7 30 at night and some worker wants to get lippy with me because he dosent want to do his 5 minute job. . Hes already 3 hours late....at my job we ..good overtime tho.. callthempeopleclockcows...#slackers
AVOID THIS GAS COMPANY AT ALL COST! I LIVED IN A APARTMENT, MOVED, CALLED TO REQUEST SERVICE TO BE CANCELED, WAS GIVEN A CONFIRMATION NUMBER AND GAVE THE REPRESENTATIVE MY NEW ADDRESS FOR MY LAST BILL. RECEIVED MY LAST BILL WHERE THEY TACKED ON $81.00 TO MY BILL. I CALL TO ASK WHY AND WAS TOLD I ATTEMPTED TO CANCEL SERVICES BUT DID NOT CANCEL THROUGH ONLINE. SAID I SHOULD HAVE RECEIVED A LINK TO CANCEL WHICH I LATER FOUND OUT I DID IN MY SPAM FOLDER AND SHE SAID IT WAS NOT NECESSARY BECAUSE THE ACCOUNT WAS CLOSED. SO ASKED HOW WAS THAT. SHE TOLD ME THE NEW TENANT CALLED AND GOT IT IN THEIR NAME. SO THE PEOPLE THAT ARE NOT ON MY BILL WERE ABLE TO CANCEL SERVICE BY PHONE BUT NOT ME? BIG TIME SCAMMERS! ! SEEK GAS ELSEWHERE IF YOU CAN!
This is absolutely ridiculous! I opened a account and at that time I had issues with Online Account. I waited a couple days as suggested by the Customer Care rep., at that point I still had issues. So I email and open a ticket, being in IT I sent the steps I took to troubleshoot the issue. They responded with very basic tasks, which I performed anyways and sent back a video of the issue and asked that work to get it resolved so I can pay my bill. That was weeks ago. Bill comes due so I call to get a status of the request and pay the bill, well they tell me I need to call back after being on hold for around 20 minutes to get ahold of a different department and they cannot process the payment and I need to use the automated service. That service have a Convenience fee, so I call back to ask that is be waived since they have not fixed my online account. they tell me that I need to speak with the processing company and they transfer me that company. They straight up tell me no, they dont do that and proceed to tell me to have Dominion fix my online account and transfer me back. When reconnected I am in touch with the person with the worst phone connection ever, who then tells me that I need to call back again (after being on the phone for 40 minutes again) and wait on hold for another rep. I finally got connected with a rep named Nick who is very kind and worked with me to get me to the correct department to get this resolved. Come to find out, this is a known issue for about a month. The resolution... Create another online account. So I wasted a good amount of my time that could have been avoided with an email response .
I requested to get put on a payment plan to pay off a past due balance that accumulated and it wasn’t my fault. Dominion went months without sending me my bills electronically because I chose paperless. I moved into a new plan and haven’t received a bill for 4 months and I finally called and asked why and was told there was a system error on their end and so they put me on a plan to payback $250. Now I was taken off the plan and put back on to pay off $254 over the course of nine months as I go to pay my down payment I see an extra $120 added to my bill it’s nowhere on the bill itself stating where the additional fee came from this company is horrible it’s a scam and they rather scam people out of money in the dead of winter or cut your gas off if you don’t pay the random fees.
They tell you that they will be there at a particular time and then they never show up, or have been there and left in less than the time they agree to be there. Houses are out of heat for over a week when it is in the 30s. This is unacceptable. The only way they are getting away with this abysmal customer service is due to their monopoly.
Easy to pay via phone. Also no charge like Dominion Gas $1.65 just to pay a bill via phone
The service representative was very nice and helpful. She helped me notice things my bank was doing the reason I was in bad standing with the gas company. Even though they were protecting my bank acct. I had an alert placed on my name and a parents name. These scammers are getting so outta control. 😒
We called a week and a half ago to get our gas turned on when we moved into our new place. The first available appointment was for Tuesday the 7th, 8am-12pm. We waited around in the morning, no one called us to let us know they were here and we didn’t hear a knock at all. I found a note left on our door saying they came and “no one was home.” So I called, and they said they could come the next day from 12-4pm. Again, we waited around all day for them to come and 4pm rolls around with no one showing up. I called, they said I was still scheduled for today and they must be running behind. 6pm comes, I call again and finally the agent noticed that our scheduled time was for the following day! (After 2 different people today me it was today) She said she’d talk to her manager to see if they could get someone out to us today for the miscommunication on their part. I was on hold & she hung up on me. I called back a third time, and the next agent said she saw a note on the account that the manager denied her request for someone to come today. So we’ve been living here with no heat for over a week… and all they can say is “we understand the frustration.” Unfortunately our landlord required us to use them, or else we wouldn’t have even scheduled the first appt knowing it was already a week out. If you have the option, I would not go through Dominion.
No one is on the same page at this company. I’ve called numerous times to have gas transferred in my name. Each time I’ve received a call the next day saying my setup is incomplete. Absolutely terrible service but they have a monopoly on the area so what can I do? Would rate 0 zero stars if I could.The response to this review will be a generic copy and paste just like all the other reviews.
This company seems to have antiquated systems, with very few trained staff to provide any critical thinking or solutions. The situation: Im trying to open a new account for a newly purchased home. First, be aware that their systems are not accurate, do not display correct account information for in my case up to 5 days (and beyond). Could this also lead to issues around account info accuracy, billing (for which I see other reviews focus on billing issues), or even pose a safety concern? I called on Aug 30 to establish a new account. Within that phone call I was informed a credit check would be performed. I unfroze my credit for them to perform the credit check, their system showed the account was still frozen so I called back 3 hrs later and their system showed it was still frozen. They then said it could take up to 24 hours for their Dominion system to show the Experian freeze is lifted, I thanked them and said Id call tomorrow. Keep in mind, other companies who perform credit checks (dept stores, car/home loans co, landlords, online background companies) would know the freeze is lifted as it an instant/live process. I called back the next day, Dominion system showed acct was still frozen and I was instructed to called Experian. After more calls back and forth, I now have a screen shot, verbal, and automated confirmation that my credit is UNfozen and ready for Dominion to perform a credit check. With each call, I was told by Dominion to call Experian to confirm the credit was unfrozen for which I told them YES, it is. As the days continued, and the sellers of the home would like to have the Dominion bill transferred to my name, Dominion continued tell me to call Experian to confirm the credit was unfrozen for which it was. You can only get so far with this canned answer. It very apparent their Dominion system is not accurate. I offered the following solutions to Dominion: to do a 3-way call with Experian and Dominion so they can hear my credit is unfrozen, a copy of my screen shot that shows my credit is UNfrozen, a recently pulled credit report done by my lender who gave me the loan, the option to call my past utility companies so they can could verify I have never been late on my utility bills. They did not choose any of these easily verifiable solutions. Instead, one Dominion supervisor and a Dominion Positive ID dept rep provided the same canned answer to me call Experian to confirm your credit was unfrozen. This is now obvious this a Dominion issue, not mine nor Experians issue, but at each juncture Dominion and their reps chose to trust their incorrect system information over verifiable accurate info. After spending hours over the course of days working on this situation, I had to open an account in someone elses name (we took the same steps to unfroze that persons credit 14 hours earlier), and Dominion was able to see the credit was unfrozen. Be aware that should you too experience incorrect account or billing issues, Dominion systems may not be providing you accurate information. I will be on high alert should my bills look incorrect based on the meter reading, for which I can only assume is displaying correct information.
Worst customer service ever!!! If I could give this company zero stars I would. I cancelled my account online before I moved out of my townhouse. I received what I thought was my final bill and paid it. I few days later I received another bill so I called and spoke to representative who told me my account was still active. I explained to her that I cancelled the account online and she said she couldnt find that information. She was not able to back date the turn off service date to the one I had requested online and would have to use that date (6 weeks after I moved out). She did tell me that I could speak to somebody else about this, however they were already gone for the day and I should call back. When I called back, I spoke to a man in a different department and he had me on hold for 45 + minutes. He told me he would call me back regarding this, but never did. I just received a final bill which is now even more than the previous final bill. I spoke to one of their supervisors who was not helpful and basically said that I never cancelled the account online even though I know that I did. I dont recommend anyone going online to cancel your account because they wont cancel it on their end. Some people shouldnt work in customer service!!! This company also illegally put my name on someone elses account without my permission 10 years ago and when they didnt pay the bill they sent me to collections! I gave them all the documentation they requested proving that this person added me without my my consent and I didnt even live there! This company is a complete joke.
These people are the worst, my girlfriend and I were late on our gas and they turned off our gas, We paid the bill the same day they told us they cant send anyone else back out until tomorrow ok cool, tomorrow comes and I come home from work no gas, The technician said no one was home and And they couldnt reconnect our gas, But had no problem turning it off when we were home. On top of that they didnt even say that we need to be home or what time they were coming. I called them and they said the earliest they could be out was next Tuesday and its Thursday so I have to go a whole weekend without gas because there so called busy.
Call Monday 11/22/21 to have service turn on Wednesday 11/24/21 and they sent someone out Tuesday 11/23 when nobody was at home and left a note saying call back to turn on service.. so called Wednesday and scheduled for Saturday 11/27 between 8-12 and no one shows up..But it’s amazing how they can reach out to you when a bill is due , you have no issues then
If I could give less than half a star I would. Supposed contractors were replacing gas lines. Left premises WITH OUT Relighting appliances. Supervisor had to pull the person from another job to come back and do his job. Guy gets here, takes a hammer to my furnace. And broke a coupling inside the unit, then threw the offending hammer on the floor in my bsmt. Where it sits to date as not to contaminate the evidence. Over 6 months later and one other supposed appliance reignited who also wasnt educated in lighting a hydronic system came and left WITHOUT LIGHTING THE APPLIANCE, I have gone to social media. News media, got hung up on 3X by uneducated CHRIS not trained to escalate calls. I have since filed a complaint with the BBB, PUCO. and contacted the company a 4th time (45 min on hold per prior attempt), as well as called the State representatives office. So no they deserved 0 stars.
I moved here last year, and I havent had any problems with Dominion.I had a gas leak in my house a few weeks ago, and they came out within 15 minutes. They determined there was a leak, shut the gas off, and we were good.When we finally got the leak fixed the next evening, I called again, and they sent someone out right away to turn our gas back on so we could take hot showers once more.I think the prices are reasonable.
I had SCHEDULED service to be taken out of my name on the 1st... The new tenant had SCHEDULED service to be put into their name on the 1st! Dominion kept the service in my name until midway through the 1st so they could charge their $ 29 minimum service fee for that month!! Then lied about how my account wasnt noted with the scheduled service change! Spoke with the supervisor on duty Barbara who insisted it was their policy and i had to pay the additional $29 service charge... WOW! Everything from the phone prompts, dishonesty with billing, and getting no results warrants a ZERO Star Rating! Take my extra 30 bucks and read this carefully.
If you have any other options whatsoever do not use Dominion energy. Talk about Highly unethical and crooked.
We got called by a no caller I’d after waiting a week for hot water. They came super early and barely knocked them when we called for a new appointment they said we have to wait a whole week!! This is the worst company in the area only reason they have business is because they are only provider in area. Screw them.
This is by far the worst service I have ever experienced. I have been waiting to get service into my new home I just bought and currently still dont after talking to 15 different people. I have never been late on a payment so I know it is just incompetency. I hope that they forget to mail me any bills like they have forgot to turn on my service. They did send a guy one time in the two weeks that needed someone there (unbeknown to us) who knocked over my retaining wall with whatever he was driving.
These people need to learn their jobs. I got transferred to 10 people or more when dealing with a bill issue and apparently no one could help me. Some representative hung up on me when I asked to speak to their manager. Lucky I didnt get her name, and when she answered she said hello not professional at all. Better off talking to a flash light...much brighter than these employees.
This is the worst gas company ever he came here broke my gas line, shut off our gas we are now left in the cold with no heat or hot water. We called CS she literally laughed as we explained what happened I will complain to the highest power this isn’t over we have children in here and dogs they have no respect.
People - be wary of DG, this very unprofessional company who takes ZERO responsibility or accountability for their workers or themselves. They exhibit zero professionalism and integrity and hold their workers to very low, and in this case, unacceptable standards.A very simple, routine work order of turning on gas service in a New Move-in was completely botched because their installation technician decided NOT to do their work. The worker was observed sitting in the parked DG work truck in front of the building for 20-25 minutes. After that, he simply drove off. He never got out of his truck to enter the building, never knocked on the door. It goes without saying, he never left a “missed you” sticker or note. Thinking about it now, I wish we had the foresight to video tape him and the license number of his vehicle in order to have evidence of this occurrence. It’s that unbelievable.We called DG to find out what happened. We got transferred to a supervisor. After a good 30 minutes of holding, the supervisor had no answers of why the installation technician drove off and never completed his work order. Not quite sure if she believed us.The installation of gas service is now rescheduled for next week. Let’s hope it actually gets installed after living in a new apartment with no gas service for almost two weeks. No heat, stove/oven. Prepare to use your microwave or order pizza and takeout for a few weeks until DG has an opening for you. I feel badly for the elderly, disabled, or shut-ins who rely on having gas service for their daily needs as they can’t readily leave their home. In any case, their standards of DG are sub-par to say the least.
Hands down the worst company I have ever dealt with. They never have any openings to get you in for something as simple as turning on gas in your home. The service, if I can call it that, is atrocious. A representative for Dominion literally sat in their car for ten minutes and drove off without ever leaving his car, let alone knocking on my apartment door. The company is a flat out joke and needs to lose every customer they have.
This is the most sleezy gas company anyone could ever be stuck with in their lives. Frickin $30 a month just to have an account with them?! Who the hell do they think they are, Princess Diana?! $30 a month just to have an account and all we use gas for in our apartment is the hot water tank. Our first bill was $40, our second bill is now almost $80 because they hiked the rate up so drastically. $80 for a hot water tank?! Are you people out of your bloody minds?! I’ve never been so upset or felt so cheated out of money in my entire life. I hope this company burns to the ground. I have half a mind to take cold showers or boil my water for the next year before I pay these sleezeballs any more money. They’re literally stealing from thousands of people just to make extra money for themselves.
I received a card stating that if I am late with a payment that I am going to have to pay a security deposit there are times depending on when I receive my check as to when I can pay my gas bill I guess being a customer for well over twenty years means nothing. They are already telling me that I cannot send a personal check for payment. I am sick of this company!!!!
Call center to reach someone take a while but over all I need a copy to prove that the unit 11 is on it meant for one unit not to him and theres no Dominion places that I can drive up to him for that they can email me stating that even when they send their own personal guy out to tell me that there is one meter so crazy
Its 2020 and there still after your money !! They dont care if your overcharged as long as they can bill someone. Sure lets post unresolved accounts to collection so you can hurt my credit score!! I hate evil conpanys I have a video of a complaint too!!
Phone service is terrible. I have been calling them for 3 hrs. Multiple call backs and still cant get anyone. My calls end in middle Noone trys to call back
Can I give zero stars? I just waited on hold for 30 minutes. I spoke with a representative, they said they had to transfer me, and then they hung up. I called again. Waited on hold for 30 minutes and then they hung up again without ever speaking to a representative. Your customer service is an insult.
Impossible CS. Bill not received. Trying to pay for two days. Told to get off the phone by automated. They are too busy. Now I am waiting for a call back for over an hour. Brain dead automated payment system. If I ever get thru there is a $1.65 *convenience* fee for this nonsense. If payment is later 1.5% interest. No way to get amount due or due date on the automated. Do they want people shutoff.Horrible.
Worst customer service I have ever experienced. They seem so confused every time I call and they are very unprofessional, getting short and verbally frustrated when they dont understand your problem instead of trying to work through it with you. Literally feels like talking to middle schoolers when I call the customer service line...feels like they have no idea what they are doing on the other end. Not a fan of the way this company handles customer support.
Just a really bad experience with this company. Would not recommend. Had problems with my payment and they resolved nothing.
The customer service department is a joke! I got hung up on 3 times! They refuse to close my account even though I wont have keys to an apartment complex that I WONT be living at.
If I could rate my experience with them lower I would. I’ve lived in the same building for 7 years. Over that time they have fraudulently opened several accounts. These account are attached to my SSN and have credit impacts. When called and asked they hang up. Customer service is extremely rude. I have chosen to not use gas tho they still charge me $45 a month for access to the service I do not use it. Now I’m being harassed due to my meter registering zero. If you don’t have to use them I would advise not to. Horrible crooked company
Trash service. Most of the employees I talked to were ratchet. Ive been trying to put gas in my name for a week. Been on the phone for hours and keep getting transferred. I cant hear anything theyre saying Im assuming the phones they use are from the 80s. If you like being on hold for hours and getting attitude from grown women I would recommend.
I wish I could give 0 stars to this company. I have rescheduled a service representative to turn our gas on four different times...all times I’ve been at home waiting for a call or anything to indicate they are here. I also spoke to an extremely rude representative named Susan about this issue. I wish there was another option in this area for gas because this place is awful
30 bucks a month? Are you kidding? Not just that but 30 bucks from you then 30 bucks from the next guy for the same month. Ask customer service and tell them they are ripping everyone off and the response..... So what.This company should be under investigation by every inspector general in every state they do business.
Fantastic customer service. Very nice people and a very reasonable company. Great to deal with. Do yourself a favor, call in and speak to a representative today, you will not be sorry!
Charged us twice for an address we moved from. Same service date but different amount. We even had a confirmation of when we moved to change the address, but that wasnt even changed. They are not the brightest people. Worst company ever.
This company and their customer service is absolutely despicable. They literally steal your money and you have no control over the matter. Youll spend more time on the phone than its worth. After providing valid facts as to why I should not be charged, Supervisor Robert Employee ID PX9H hung up on me. Need I say more?
This is one of the most poorly run companies Ive ever been forced to deal with. Customer service is miserable and Ive been overcharged multiple times. If there are any other options for gas in your area Id recommend using them.
Dominion energy has the absolute worst customer service that Ive ever had to deal with in the history of utility. Ive been told to fax information and then wait two days but then the information that came through was apparently too dark and also not the right information, so I was told I had to fax that again and couldnt get the case expedited.T entire reason they couldnt turn on my gas to begin with was because apparently the person who lived in my apartment previously didnt pay their bill so I have to suffer the consequences. Honestly, that would be fine and understandable if the method of giving them my information was convenient and didnt involve me waiting several days just to get hung up on when I call back in to speak with a supervisor. My apartment number had been misunderstood four times and I spoke it clearly and with exquisite diction each time I called in, so I know someone just wasnt paying attention on every single phone call that I made. One of the biggest issues with them being the only company that I can go through to get my gas is that I dont get a choice. And they dont have to worry about their service getting any better either, because everybody has to call them in order to be serviced. This is the worst customer service experience I could imagine having and I desperately wish I didnt have to go through them. In fact, I may not. I might as well just buy an electric burner and make all of my food like a freshman in college. Utterly ridiculous.
Purchased a house and gas was shut off the day of our close. Was told they needed a week to turn it back on. During zero degree weather. I have spent approximately an hour on the phone with them trying to resolve the issue. One of the customer service agents hung up on me. They still havent connected me with anyone with the power to get someone out to the house. I am going to give them one star reviews at every possible website while on hold.
Glad to see I’m not the only one who has had issues with these people. I talked to someone called Paul who was absolutely terrible told me I could not talk to a supervisor but then when I called again someone else was able to connect me. Ummm okay. Was unable to remove a 12$ returned payment fee that was paid before the due date. Never had a late payment or missed payment always pay early and they couldn’t even remove a 12 fee then told me my service would be disconnected if I didn’t pay this 12$. Terrible customer service. Absolutely ridiculous. The money they spent sending me that disconnect letter could have been used to take off my fee. Just ridiculous.
Their customer service and automatic payment system is a joke. Ive had my automatic payment setup for 3 months, and for the first 2 it was not taken out. I was getting shut off notices and late fees thrown at me, even after I spoke to 3 different agents on the phone, and 4 via e-mail saying that wasnt the case. I had to contact them an 8th time via e-mail before I finally saw the amount I owed taken out of my account, including late fees I shouldnt have had to pay for in the first place.If I could switch to another gas provider I would, but its clear they know people need their services and dont have the option to switch - so they can get away with things like this. Be wary when working with them.
I was charged for six months of service that I didnt use and supplied documentation stating that I didnt live there and they need to charge the landlord a manager by the name of Bobby i.d 4923807 didnt assist with nothing. Charge the right person this is illegal and I will reach out to an attorney
Worst customer service ever. Technician lied and said he knocked on my door but no one knocked or called to come in. Tech left and i had to wait another 4 days for service to be turned on after waiting over a month
How is it possible that they do not allow a customer to set up a time and date to have someone go out to the property to check on the gas because it is not working??
Tried to contact them regarding transferring gas service to my new house. I was told by the representative that she couldnt assist me but would transfer me to someone who could. I then proceeded to sit on hold for over 45 minutes, at which point their customer service hours had ended. Nobody picked back up... Worst service ever.
Absolutely terrible company. Worst customer service ever. I called to cancel my service last month which somehow never happened. Got roped into paying someone elses bill at my last apartment. The customer service representative was not knowledgeable whatsoever. I was put on hold for TEN MINUTES because she didnt know how to cancel my service. Shouldnt you know that before you start working with customers?!
Worst company of all time. Shut off my gas with no unpaid balance. Broke the valve in my yard and then charged me for the reinstatement of service. Honestly they deserve 0 stars.
I dont know, I called and got thru in 1 minute.Maybe because its new service. The review is really about my customer service representative, Tara. Her username is TX22. She was very polite and helpful.I am guessing I wont be so happy here in a few months but she desrves a good review.
They have the absolute worst customer service reps I have ever talked to in my life. The girls just read a script and when you talk they just keep talking louder. The technician that came out was very nice tho he was helpful.
BEWARE of their BILLING SCAM! They call you saying they never received payment for 6 months. My credit card company has record of every month’s automatic payment receipts taken out for Dominion bill. They say I owe over $200. How is this possible when they have been getting paid every month?! They are double charging you!!! Do NOT give them more money until they get a proper and EFFICIENT software company or website to manage their company. What huge corporate company cannot get their facts straight when comes to getting paid and payment verification? The company that scams you and your family!! Just for icing on the cake, I moved and notified the house closing scheduled for Nov 30th. Dominion thinks I owe them $28 for 1 day in December? Huh?! I don’t live there anymore and it definitely is not my problem that you cannot properly record the phone conversation or retain proper records when a person shuts off services. So, if you live in Cleveland, I’d highly recommend getting a different utility company and I hope this review will help make the decisions in your life easier!
The website is easy to navigate. I like tl pay my bills on line rather than talking to someone on the phone or going in.
Similar to many other reviewers here, I wish I could give them 0 stars. Their customer service agents are incredibly rude and condescending. I did not want to continue to stay on the phone with them after asking one simple question and getting talked down to - how is anyone supposed to get help and have productive conversations with customer service when they are treated like an idiot while on the phone with them.
Just moved and they wont turn on my gas because I cant FAX them 2 forms of proof I live here. And then wait for someone to review the documents.1) Who TF has a fax machine2) I JUST MOVED. My mail hasnt even started coming yet.Your service start polices are absurdly outdated. Join the 21st century. Id like to take a warm shower within the next week.
I usually have an ok experience so that’s why it’s got 2 stars instead of one. They have very incompetent people answering the phone.....they have no idea what they’re doing. Very bad customer service! If they are training they should be helped...don’t just tell me what you “think” is procedure they sound like idiots. (And I never call people idiots)
I do not like this company at all they saying its an all day service,but i have to pick my children up so wat if im not there to let them in? I have to make another appointment of an all day service i guess they dont give a time no more smh
SAVE YOURSELF and dont associate with this company. Worst customer service Ive ever experienced. Over the phone customer service is rude and uncaring, its like dealing with lazy fourth graders who hate their jobs. Never expect anything other than poor service and treatment with these people. I honestly didnt know unprofessional some employees can be until I dealt with their BS!
I wish there was less than one star. Took off work to sit in my living room waiting for them to come. Go outside hours later and they left a note saying they were here and I wasn’t home. IVE BEEN SITTING HERE ALL DAY. No call. No knock. No wringing my working doorbell. Lazy workers just don’t want to do their job.
Terrible service, very disorganized, I get different answers whenever I talk to multiple agents and we’ve had countless problems with billing.
Worst company ever. Keeps confusing my billing information with the neighbors have to call every month to fix it again
Legit the worst service provider I’ve dealt with - and I used to have AT&T U-Verse... Had to move out in an emergency (death in the family), and even after explaining to them over and over and over and over that I needed to end service but no longer had access to the building (absolutely couldn’t be helped), they just continued to bill me. Then when I called back to get that cleared up, they said they could give me a credit and changed their minds 5 minutes later. Your customer service is absolutely abysmal.
Totally agree with all one and zero star posts. I am experiencing the same problem with starting new service. I cannot get anyone on the phone after my first attempt at which I was hung up on...and subsequent attempts I get silence. The online setup is just as bad. Getting error message every time I try to set up a new account. Sad that this is my only choice.
They have great customer service. I have used them for years.
Awful awful company! We moved into our home and I tried multiple times to establish service. They told me some ridiculous thing that they couldnt access my credit even though I called the credit company on multiple occasions who said I have no problems. Next thing I know our gas is shut off and they cant come to turn it on for 4 days. No apologies, no effort to accommodate. The customer service people literally like read what is on their computer screen and dont even bother to try to help. There should be an effort to replace this gas company with a non-awful one.
2 hours on hold. And they just shut in my face. Please let me know if there is another gas company in Cleveland area
Worst gas company I have ever dealt with. In two weeks of moving to my new apartment I still do not have gas. I have spoken with two half way competent people in the two weeks with zero results. Today, when I could finally have my gas turned on the technician tells me everything is okay and leaves. I tried to use my stove and nothing. I called to find out he red tagged the line and didnt even bother to tell me. What kind of company is this?? It is his job to fix the line. And it is the only option. I have NEVER dealt with such disrespect, I was called maam about eight times on the phone the other day, lied to that the woman was the only supervisor I could speak to until I became angry and was finally transferred. The first time they sent a tech out they waited FOUR minutes before leaving. Their automated calls do not always work. I had to wait a week before they would send someone else out and then this. If I didnt NEED their service I would refuse it. My landlords are now trying to figure out what is going on. I have been lied to and now know this company is one of the biggest jokes I have ever dealt with.
I really wish I can just give a negative number. Everybody is rude!! I tried to have service for the first time cause I just moved here and a week later I still havent made a home cooked meal for my family!! Shameful.
Worst company. they started service at the wrong address under my name and when I called barely 1 month later to let them know my apartment unit does not have gas they neglected to remove the fees. now the bill is in collections and hit my credit. whenever I try to contact them (more than once every month and its August 2019 and Ive been calling SINCE November of 2018) they hang up on me and refuse to help. the manager who was helping me with my account was disgustingly rude. every one who works at this company is rude.
If only I had an option to use a different gas company...I just moved to a new apartment 3 weeks ago and have been without gas ever since. I have gained 10 pounds from eating fast food and microwave dinners since I cant cook a decent meal. I was scheduled to have service turned on today between 8 and 12, so I took off work and waited. I got a call at 9:25 to alert me that my service tech was on his way. Never showed up. At noon, I called customer service to ask them where he was and they said he notated the file that he was there from 9:10 to 9:17. He was there for 7 minutes then left. 8 minutes AFTER he left, I got a call to let me know that he is on his way. Customer service was rude and actually hung up on me once. I called back and talked to a supervisor who actually said to me at one point, Its your fault, not ours. they were unhelpful and did nothing to assist me other than schedule me for their next available appointment time...next week on a day that I am not available. This is completely unprofessional. I will admit that I lost my temper, but trying to reason with a person that doesnt have two brain cells to rub together is beyond frustrating. Perhaps Ohio Dominion should start requiring a minimum of a GED for employment so I can talk to someone that at least knows how to count to 10 and can recite their ABCs without singing.
Literal trash place better hope you don’t have a question on the weekend
My checking account was compromised. I immediately called Dominion to let them know that my checking account had to be closed and I supplied them with new account, online, because they said they could not do it over the phone. Its a month later and now theyre charging me a late fee of $12.99 and we still cant get the issue solved. They also have me as a service address for a property next door. I have called several times to get that changed and they told me I should just deliver the mail to the business next door and that they had no way of changing it in their system. I told them that I was not their personal mail carrier and that I would be throwing their mail in the trash. Worst company...One had doesnt know what the other is doing. . Has anyone found a good gas company in the 44120 area of Cleveland?
THE WORST CUSTOMER SERVICE! I WAS TOLD MY DEPOSIT WAS BEING WAIVED ... BUT THE SUPERVISOR TOLD THE CUSTOMER SERVICE REP NOT TO DO IT, AFTER SHE ALREADY SAID IT WAS WAIVED! WHO OPERATES LIKE THAT? THEY ALSO HAVE LOST MY LAST TWO PAYMENTS, AND WERE SUPPOSED TO BE RESEARCHING THEM, BUT APPARENTLY 24 HOURS LATER, NO ONE FILLED OUT THE REQUEST TO RESEARCH! I HAVE SPENT 3 HOURS ON THE PHONE WITH THEM OVER THE PAST TWO DAYS, THEY SHOULD BE BILLED FOR MY TIME!
If I could give a lower review I would. I tried to have gas turned on at house I just bought. Had to take time off of work and was waiting at the house all morning. Saw truck pull up, never saw the worker, then saw trick pull away. Customer service was terrible. I was told they need to schedule for anther day because I wasnt home at the time. Tried to talk with a supervisor and was disconnected. If I could get service from another company I would.
I left a two-star review a while back. I want to change it to one start as there is no zero star: got a shut-off notice for a bill under $200 US dollars. I used to think that this utility was just a poorly-run, mismanaged joke, but am starting to think its worse. I do not know if something can seriously be this poorly run or this bizarrely opaque and incompetent on accident.
Extremely frustrating to get someone on the phone. It asks to leave a call back number so an agent can call you back. Obviously the system has a glitch as I entered my phone number multiple times (followed by pound) and it keeps saying “the number must be 10 digits” IT IS 10 digits!!! Then the automated response said “sorry you are having technical difficulties, goodbye” and hangs up on you. Uh, no. You guys are the ones with technical difficulties. It’s 2020 time to revamp your whole website and phone service as your customers cannot even teach you.
After moving into a new apartment, we called to have our gas turned on. I created an account over the phone and scheduled an appointment. I called on Thursday, the first available appointment was until Tuesday, 8:00am-12:00pm. I received an automated phone call the day before as a reminder. Great. Tuesday morning, I get up and get a call at 8:04, again an automated appointment saying a customer service representative would be out soon. Again, great. Hours go by and so I call at 12:40, I was on the phone for 40 minutes and talked to at least 3 different people. They said the rep came and could not contact me. They rep came at 8:28 and left at 8:39. However, they made no attempt to get in touch with me! They stayed on the first floor after coming in the front door, that does not lock, and after trying the broken intercom system, they did not take the stairs just to the right of the intercom and come up to knock on my door. Upon leaving they left a door hang card stuck in my mailbox! They never even came to my door!Over the phone, they proceeded to tell me that I had missed my appointment and that I would have to reschedule for Friday! Over a week since my first call with them! I said that it was ridiculous and was transferred to another department, after asking for the same information the first rep did, I was then put on hold to be transferred again. None of the reps could help me, one sat silent on the phone instead of working to find me a solution. Upon being put on hold for the 5th time, in 40 minutes, the connect cut off from there end as if I was hung up on! I called back and talked to my fourth rep who did the same as the first did, I was transferred after explaining the ordeal I had already been in. Before doing so she offers to explain billing, really? Right now?! No! Now on the final rep, I again verified my account. She asked for my account number which I didnt have because no other rep had given me one! She stopped and gave me the number, then started to tell me about rescheduling for Friday, saying that was what her manager told her she could do. I immediately asked to speak to the supervisor, which I have never done before, and she said there would be a long wait because lines were busy. No surprise because by this point is was at 1:15 minutes total on the phone. 15 minutes later she answers the phone again and apologizes about the wait, thanks me for my patience and then tells me she just has to get approval to send out another rep. She does so quickly and also adds in the directions to get to my apartment door on the third floor and not just the street door. I was beyond relieved. Then she says a rep will be by between now and 11:59pm! What?!?!? I was quickly angry again but I couldnt stand to be on the phone anymore. I confirmed all the information again and then hung up. She was without a doubt the nicest rep I talked to. I waited for the new rep to show up at my apartment, even putting sticky notes on all the doors and intercom system to avoid confusion. At 2:08 I got another automated call about a rep coming like I had in the morning. 20 minutes later, I watched the rep pull in, I wait for him to come to my door. As I waited I smelled gas. Just then the rep knocked on the door and checked my stove for a leak. He helped to fan out the fumes. He was very skilled and said hed been working at dominion for 35 years. My meter was in the basement of the building. He knew where it was and I didnt even have to lead him there. He took care of all that on his own and only needed to come in and check the stove! The problem with the stove was a knob was put on upside down. He clearly knew what he was doing and was only in my apartment for 6 minutes!!! By 2:40 the burners and oven both worked and he was out the door! I was amazed. So much hassle for something so simple! I dont understand how Dominion is still in business with their terrible service! I was with Guardian at my old apartment and it was amazing! They were easy and simple! Dominion is terrible and I am not looking forward to dealing with them.
My kids have a medical condition which we need their services.. Due to a unpaid balance it was shut off. Understandable. But i have medical forms and paperwork to deny my shut off .. Even with payments they would not help us and denied us service when this is a life and death situation with 2 children 2yrs and 10mths of age.. I was told to pay it all in full or deal with it.
I have never received such horrible customer service from any company. I was originally told that the basic service charge was going to be waived, waited for the final statement, found out, after collections contacted me, that it was denied. Paid online the remaining balance. Checked online a few days later to see if the account was still 0, because money wasn’t taken out of my bank account. I called customer service and was told that it was returned. Phone call transferred to supervisor name QUE employee id 00070, which after my questions of the history of my account, tried to get me off the phone. I told her I wasn’t done, asked for supervisor and email for customer relations, was told there is nobody above her and no email, everything done on the phone. I was put on hold for 15 after asking about the date my account went on to collections. She told me the date and I pointed out that I found a way to email customer service, she stayed silent for 2 mins, and put me on hold then said she couldn’t hear me. But then responded to the question I asked. I then hung up out of frustration.
The worst company I had ever dealt with!!! Horrible service!!! Theyll charge you ~$27 basic service fee per month (exclude tax) regardless how much gas you use. Had to transfer my service to another address, just one block away, they charged me the basic service fee twice, one for my old address which I had service on for only half a month before I moved out, the other one for my new address which I just started the service for less than one week! The total service period is less than one month, while they charged me twice the service fee, just because I moved to another building nearby? Thats ridiculous! Oh, by the way, they did not prorate the basic service fee. As long as you had service on for just one day, theyll charge you the service fee for the whole month! So be careful when you plan to stop the service! And their 4-hour window of technician arrival to start/stop service is bullshit. You have to take off from work and just wait at home, but they often dont show up!!! Such a waste of time. If possible, stay away from this terrible company!
Terrible customer service, apathetic management. Big wigs couldnt give two shakes about their customers. Youd be better off looking for a slightly higher rate with literally anyone else.
There customer service line is the worst you dont even have the option to talk to a person your forced to talk to this machine that cant recognize your name and once it cant figure out just! Your name it hangs up and says call later what type of bullshit is that.
I wish I could do this review without giving any stars I made a appointment for my gas to be cut back on it takes them to 6pm to show up at my house his path to the basement everywhere he needs to go was clear he turn around and says he can’t do it because he basically doesn’t like that my basement is as clean HIS PATH WAS CLEAR so he leaves and now me and my 9 month old baby is stuck in a cold house for another week with no hot water or heat I’ve never been so mad in my life
No customer service- keeps hanging up. Our pipes are about to freeze and they refuse to help
The most awful company I’ve dealt with. The website dosnt work - it keeps crashing. I called costumer service and asked if they can wave a late fee: first it him 10min to verify me then he put me on hold for 20 min to come back to say I’m sorry we don’t wave fees— whaaat? and you needed 20 min for that? Then i hang up with this one and call again hopping to get someone decent - I asked her to tell about the payment options sound I’d gone and she hangs up after a few seconds. Have been trying to call for many times and couldn’t😢😭🤬. I wish I could put 0 star.,
They overcharged me and said that they cant do anything about it. They have a monopoly in certain areas and they know it, so they dont do anything with the issues.
Horrible service their technicians are lazy this is the second time I moved into a home and the driver does not knock on the door. The first time i used this gas service I saw the technician pull up he sat in the truck.I waited in the house for him to knock. I got back up to see what was taking so long and he was gone with a note left on my door. I called back to speak to a manager she told me the next service date is the following day from 8am to 11pm he can come anytime in between. bullshit...... the only reason I gave a star is because I had to and im suing them because I have a sick child in the home
HORRIBLE CUSTOMER SERVICE!!! They problem is they dont care because there is no other option but to use them if that is who the distributor is for the area. They needed in to check the meter, so they called me to set up an appointment. I explained we were in the middle of a big move out of state and we work very chaotic hours and it would be better for us if they could come the following month (July). The people were very rude and I told them I would not be scheduling then until July as that would be better as the house would be empty and the dogs would not be here. Instead, I get a call the next morning that the service tech would be there shortly for the scheduled appointment! 2 minutes later he is knocking on my door. They told me originally I had until Oct to schedule the appointment. When I called they continued to threaten disconnection if I didnt let them in....by the way I always pay my bill in full.....This company is awful and I wish there was another option!!! Rudeness and threatening customers is not the way to handle things.
I absolutely hate this company with the wrath of a thousand burning suns. They have horrible customer service and are extremely inconvenient to work with. Its amazing what companies can get away with when they are the only one offering a product. I. HATE. DOMINION...........
Sent me a bill over $60 after I had disconnected service and moved out of an apartment. Terrible customer support. Go to the PUCO website and learn about alternative options for gas.
Super unorganized. Unprofessional technicians and no support. I arranged for someone to be present at a vacant building for THREE DIFFERENT, 4 HOUR BLOCKS and still no gas.Update: I have still not gotten my gas turned on. They keep giving me 24hr windows after a discovered gas leak. The gas leak was fixed and a 24 hr window is policy. Ive spoken w supervisor and still no prevail. A 24 hr window at any commercial, freezing cold building, is not possible. Am I to pay an employee to sit in the freezing cold for 24hrs waiting on gas?!?!??!!!
The worst company, disconnect the service and steal the money you had in credit. The customer service is terrible. And Their prices are considerably exceeded expensive
I bought a vacant property & called to have gas turned off (for safety reasons). They told me the account had to be transferred into mine name before gas could be turned off (makes sense). Facilities Dept. turned off gas in 2 days (their scheduling). Now they bill be a service charge of $31 for 2 days usage (MCF used 0 / meter reading for both days exactly the same) and they tell me there is a standard service charge even for 1 day. I called because I did not want gas at the property - they say it will take them 2 days - then they bill for those 2 days - what a scam! There is a service charge even though there was no service. They are billing a customer for a service they called to tell them they did not want from the very start. It doesnt make any sense and I do not see why they are permitted to do so - it should be illegal (it would be in any other business - imagine having to pay a service charge for all the things you do not want - it just doesnt make sense).
Called to shut off gas in an apartment in November 2019, got a letter from collections today saying that i owe $430 and that it wasnt shut off until February 2020 for non payment. Got told today there was no notation on the account that we called to shut it off, so Im responsible for the bill. Nothing they can do about it, so Im screwed because somebody else couldnt be bothered to do their job.
Scheduled an appt to turn on gas today 7/13 from 8-12 no call/no show- log in to determine issue- states cancelled- but I never cancelled- will be going into office to address in person. Very disappointing- 3 days w no hot water or gas to cook - they request 48 hours and I did it on Tuesday 7/9 more than enough time - 4 days and no call to reschedule - just a cancelled
Would give 0 stars if I could!! Worst customer service. Scheduled a transfer of service after we bought our new house 2 weeks prior to moving only to find out they did it incorrectly. Figured since they screwed up, they would at least get someone out same day to turn on my gas, which provides HEAT to my house in 30 degree weather... nope earliest is 5 days from now!!! Unacceptable. They don’t care about their customers.Update: Tech came to turn on my gas 5 days later and it took him all of 5 minutes. UNACCEPTABLE!
Waited on hold for 45 minutes to start service only to have their system automatically dump calls at 7pm.Completely unprofessional...but unfortunately there is no competition.
Customer service is absolutely despicable. Employee hung up on me.
Ive never seen such unprofessional inexperienced company with shallow minded employees like these. Disconnect the good to get more money out of you. They tried to light a pipe like it was a pilot.
I wish I can give them no stars. Costumers service horrible. And $29 just for delivery gas???? I payed $1.30 with tax for actual amount of gas I used!
This has got to be the worst company ever. They always have computer problems and are never available when needed.
Their website has not been working properly for WEEKS. Every time I try to start service and put in my address or meter number this message appears: Our system containing your customer information is unavailable. We are working to restore accessibility, so please try again soon. Tried calling twice and was hung up on or the call dropped both times. How the hell am I supposed to sign up? Ridiculous.
Horrible customer service skills , they are very rude ! Wait time is ridiculous also
Got a person within 2 mins but then proceeded to wait still on hold with a live person for 35 mins. The only reason im calling is to have them correct my wifes last name on the bill which seems silly. Why would two married people have the same last name? I know lets throw a random letter into the wifes last name that makes senes. All of the customer service reps are terrible.
Very poor. I’ve contacted this company numerous times about sewer gas smell. I didn’t have a problem until the contractor dug up my front yard and they must have hit my sewer line. It’s been 3-weeks since I have been able to wash clothes and all they tell me is that it’s not their fault. It is your fault when your contractor dug up my yard, we had no problems around here until this gas company came out here covering pipes instead of replacing pipes. They only do this in Black neighborhoods. F-ck America
I spoke with them 4 times and each time was pretty horrible. The best part was being hung up on because I said I wanted to speak with someone else.
They dont care about customer service or helping anyone at all. Cold showers are not even a good enough reason to call to ask a technician to be dispatched. Kim was the manager and wouldnt even make a phone call.
Thanks to Dominion rep Harper not doing his job, my kids and I may have had to spend another winter night in a cold house... But the customer service rep came to my rescue!I needed my gas turned on and was given a window from 8am-11:59pm for a technician to come out. Needless to say, I had to cancel everything I had going on that day and sit in a cold house waiting for a turn on. I got a service call at 330pm that the tech was on the way. Great I thought, I may just have a good experience with these guys. 4pm, I had taken my daughter to the bathroom and looked out the window to see the truck. Good thing I looked out the window I thought bc if not I wouldnt have known anyone was here. Its not like anyone at this company cares to knock or ring a doorbell. What was really strange was he choose to park on the street. This is strange because I live on a busy main street in which there is only one lane for traffic in both directions. He had to stop traffic to park! Almost as if he knew he wouldnt be staying long. Anyway, once I seen his truck I hurried and dressed my daughter, then came downstairs only to see the tech walking back up my driveway and getting in his truck. I ran to put on my shoes (its less than 30 degrees outside) to run outside and tell him Im home Please dont leave. No avail. Hed gotten in the truck and left in the 30 seconds it took my to slip on shoes. I went to my back door and hed left one of those sorry we missed you slips. The slip only contained the date and the name Harper on the representative line.I was so upset I called customer service in literal tears and told them how the rep didnt bother to knock and there was no way my family could spend another winter night in a home with no heat, or hot water. She gave a truly sympathetic apology and told me someone WOULD be out before 1159pm.This gave me some relief but I only half believed her after the terrible service I had just received. The closer it got to 730 I lost all hope of someone coming out. But at 8pm i got an automated call. Sure enough 830 another rep had come out and he pulled in the driveway this time. I opened the door and waited for him to get out the truck. He greeted me with a smile, turned on my gas, tested the furnace and stove and was on his way in 10 minuets.The purpose of this long review was to say not everyone at this company sucks as much as Harper. Its just a few bad apples that unfortunatley ruin the pie. Thus my 3 star review. Also, to explain to other frustrated customers, if your rep leaves try and call customer service if its before 7pm. They may be able to send someone else out before the end of the night.
Horrible costumer service!I called to have my gas turned on and set an appointment between 8am-12 noon. No one came to my apartment building so I called the company. They told me some one knocked on the door and rang my door bell. Unfortunately I live on the third floor so knocking on the security door outside isn’t going to do much, also the doorbell had a sign stating that the buzzers were not working. I called and complained and was asked to reshedule so I did... I will have to wait 4 days to have my gas turned on while I live in my apartment. And all I got from them was a pathetic apology.
Worst service provider I have ever felt with. That are word than ATT customer service. If in Ohio we were given a choice to use another energy company I would!!!!
The call center is ridiculously bad. Their employees are porly trained, and you get different information everytime you call. They shut service off on my first home purchase which was supposed to be transferred. Then they missed the appointment to turn service back on twice, not to mention they dont honor evening appointments (in case you work). The worst part of it all is you have no other choice...anyone ever heard of MONOPOLY.
Unfortunate that this is the only gas supplier in the area. They billed me 3 different times in one month, and added a 28$ service charge on each bill when no gas was even used and the account was canceled. Customer service agent told me it would definitely be waved, but the managers told her she cant wave them and theres nothing they can do. 100$ bill for one month for just cooking gas that wasnt used in an apartment that was vacant and had the account canceled? Shady company.
I have been on hold after two transfers for 1 HOUR AND 57 minutes. Crew came out and totally destroyed my lawn, uprooting up to a 30 ft width down the middle of my lawn. Not the worst, they left, no interactions, and left us with no gas. No stove, no hotwater, and certainly no one answering to the situation. I have emailed, called of course, and on day two now with no resolution at this point.
Worst company ever. They steal your money. They don’t even deserve one star
Absolutely atrocious. No explanation for the billing system, and an aggressively ignorant customer service. Transferred to a different states service line for the wrong utility, and then hung up on.
Terrible service. Unfortunately, where I live i have to have this worthless company provide energy services to my house. Their customer service correspondents are unprofessional and say things like “gotchu”. Lame
I gave one star because I HAD too. The customer service agents are RUDE and have really no idea what they are doing. The hold times are ridiculous and make what should be a five minute conversation into a 45 minute ordeal. The workers who come out are usually good but NEVER on time and there have been a few instances where they tried to come back another day even though there was nothing special that needed to be done. Horrible. Just really horrible.
Furious right now, sat here for an hour twenty waiting for the service guy to show up after the call that they were on their way. They NEVER showed up. The guy claims he left a tag on my door, NOTHING there. I live in the ground apt, 4ft from the entrance and can see everyone who comes and goes. Supervisor on the phone was just as useless and wouldn’t even take my complaint seriously. After I told her politely, this doesn’t solve anything, her attempt at rescheduling because I’m moving, she hung up on me!! Another Loser who got a tiny title in life and thinks she has power.
Not that any of these truly matter to them. I will share my horrible experience, I had an outstanding bill which I partly take responsibility for. They kept my gas turned on at my old apartment and continued to let my ex use it years ago, even after repeatedly calling saying it needed to be shut off. They told me I had to have proof I no longer stayed at the residence (I moved with my grandma). Once it finally got turned off and I attempted to get it on at my new residence the bill was over 1,000 dollars. Me being a single mother attempted to pay the minimum balance or plan balance every month. Needless to say it was my fault it got shut off cause I couldnt keep up with rent, electric, so forth. It has been off for over a year and we made due and stayed at my grandmas quiet often. Now I just had another baby (7 years difference in my two childrens ages) he is 3 months old. So I HAVE TO HAVE HEAT AND HOT WATER! Running him back and forth is no option. I called and they said because of the amount and how long it has been off I needed to pay the 175 fee. I explained I get paid Friday just started my new job and asked if instead if my childs doctor can put it a certificate to have it turned back on. She said yes and walked me through the steps and assured me it would be on that same day. I did what they asked, then the supervisor I spoke to said they would just dismiss the certificate from the doctors because it was already shut off.... Are you kidding me? I told her the calls are recorded and all she said is (Sorry our worker told you that I will address her about it, but we will throw out the certificate if sent.) I understand people go and purposely dont pay but this is the worst utility company ever. I wish their was another gas company I could go through. So frustrating
Would give a zero if it was an option. Bill is wrong, first service rep hung on and the other told me that there was no shut off notice even though I have one in my hand, and I am set up on autopay.
They charge a very high monthly maintenance fee.....for what? Theyre not maintaining anything but collecting this fee. I shouldnt have to pay anything if I dont use any gas. The fee is above $30. It used to be like $6, then went to $10 , then $19, then $26 extremely fast. Now Im being charged $36 and some change. When you make a complaint to PUCO they do nothing and say that Dominion is allowed to. Dominion has a monopoly over Cleveland. Theres no separate competition. Everyone should sign a petition to have this maintenance fee removed from our bills (money grab). This is twice to three times for the increase in fee. I made another complaint to PUCO.
They fail to disconnect the gas then put the bill on my daughter for the new tenant who did not put the utility in his own name, even though she moved several states away and called in advance. Three months later and they offer no remedy.
WORST COMPANY EVER!! They take full advantage of people because they know gas is a Necessity. You guys are wrong for that!! Just know that karma is coming for every single one of you grimy folks!!
I have never felt the need to leave a review before this. My experience with Dominion East Ohio has been the single worst experience Ive ever had with any business. The first month after I moved to this area I tried to sign up for bank draft to avoid the transaction fee for using my debit card online. They charged me $13 fee for insufficient funds when my bank account never had less than 20x the amount of my bill. The second month I gave up and paid with my debit card. The payment went through successfully. Next month I received a bill saying I never paid for the previous month. After 4 calls with rude customer service reps, I was told to fax a statement from my bank. Over the next 2 weeks, I was on hold for hours over the course of countless calls and given 3 fax numbers (2 of which were disconnected) and faxed my documents to the correct number 3 times. None of the faxes were ever received according to them. Im still waiting to hear from corporate because I refuse to pay my bill twice which is what was suggested by several incompetent agents whom I spoke with. I hate Dominion. I havent had even one good experience with anyone who works for this company. I would readily pay more to avoid dealing with them but because of their monopoly, I dont even have that option.
Worst company. 7 minute wait time on average everytime you call them.
You need to STOP sending people to my house. At this point, you are heckling me. Countless times I have said Im happy with my gas company, and your workers practically demand to see my bill. Are you kidding me?! If this continues, I will call the police and file a police report. Youre not welcome on my property. Youre not needed nor wanted.
They are the absolute worst at customer service.. tried to get my service on and she told me that it was on according to her computer..which it wasnt then she told me that my appt time was from 8am -12am thats all day.. i called back at 7pm for a status update and they put me on hold to find out where on the technician list i was and never picked back up.. so I called from another phone and customer service was actually closed but they still had me on hold.. so had to go the entire weekend with no service.. will definitely be making a very disgruntled phone call this am..
Terrible Terrible Terrible I Dont Understand I Just Moved To My anew Location And Tried To Get Lights Trasferred They Previously Cut off The Lights At Current Location And Now Telling My I have To Mail Two forms Of ID And Lease In Order For Them To make The Transfer Now I Just Explained To Them I Jave Two Small Children Here Has To Be A Quicker Process She Said Fax I Can’t I Would Have Gave Y’all 0 Stars Ohio Energy It is
Worst company ever. Horrible costumer service, been wait 5 days for them to turn on the gas and now they say we have to wait another four. Plus the rates are unreasonable with a 20 some dollar monthly fee no matter how little gas you use. As soon as A new gas company comes to this area Im switching no matter what the cost is just to get my business away from these jerks. So rude on the phone and they make it seem like were out of line for expecting them to do their job. Would give them negative stars if that was an option (-5). Have never had a worse experience with a company. Clear evidence that monopolies are bad for the consumer, why treat customers in a decent manner when they dont have any other choices. Charge nonsensical fee, never show up on time, and just be down right rude and degrading on the phone, that seems to be the business model they are going for. Complete rubbish!
Literally the worst utility service on planet earth! Moved into my house which already had a new meter installed. Later received a letter stating that new meters were being installed in the area and to call and set up an appt. Since I already had a new meter, I never called. Came home from work one 30 degree day to no heat. Called and they told me that had turned off my service because I had never set up an appt to install an unnecessary meter when I already had one. Had to sleep in a freezing cold house while sick and take the entire next day off work to wait for them to show up. They couldnt narrow down a time of day when theyd be here, they gave me a 12 hour window (all day). The guy came at the end of the day, noted that I already had the new meter, turned my gas back on and left. Then they charged me a reconnect fee for their own stupid mistake! Best part is, they did this same exact thing months later! Again, telling me I needed a new meter. I set up an appt this time. Took off work AGAIN. Waited for the guy to arrive. He parked out front, sat in his truck for 15 min, never came to the door, and left. They tried this 3X!! I called and demanded a refund for the reconnect fee and my time off work for no reason and they claimed they had the right to turn off my gas for maintenance. Well, thatd be fine and dandy if you had actually done some maintenance but no. They did nothing. I had to report to the BBB before they finally gave me a refund.Also, absolutely horrible about taking payments. Never had a company in all my life that was so difficult to give my money to. If you happen to miss a couple auto payments (extremely rare in my case), they will take out out of the auto payment program and not allow you back in. Now explain that one to me. If theres no money in my checking account the day you try to take funds, what are the chances that I will have money to give to you? Your best bet is to take it automatically, right? Every other company on earth realizes this and wants to enroll you in auto billing. Not Dominion. Not only will they kick you out of auto pay, but they will not even allow you to make an online payment! Every single other bill I have is on direct pay and 99% of the time, this works out fine. On super rare occasion, they pick a bad day to pull money. They could try again a couple days later and itd be fine. They could roll it into the next months bill and itd be fine. They could even charge a late fee. Fine. But dominion wants you to jump through hoops to give them money. Never seen anything like it. Completely illogical. Do you want money or not?
Tried to turn off Mothers gas at her apartment because she had to move to assisted living with dementia...was honest and explained the situation which was a huge mistake! They would rather I just called and lied...now 3 calls, 2 faxes and STILL not turned off!!!
I would start by saying me reading these reviews had me scared waiting for my gas to get turned on. The phone set up the rep that took care of me wasnt nice like no manners at all but it wasnt terrible. But the man they sent Murphy was AWESOME. Very nice the complete opposite of what I have expected. I wish everybody couldve had him maybe their review would have been better. But from pulling up to driving off he was amazing very respectful and helpful also had some great advice on things he seen in the house I was moving into. So if someone comes up to your door named MURPHY just know that he is going to make the service great!!! Sorry for everyone else experience... Just hope if its any other problems where I might need someone o come on out its him... Phenomenal!!
The company has great phone customer service but they need to change there protocol for connecting service. Its a all day appointment and they give you a phone call with what is supposed to be a 15 grace period for when the tech is supposed to arrive. They should do a 30 minute grace for the people that have jobs and cant sit in a cold heatless house all day waiting for a tech to come out. They should have it to where they can contact the tech in the field for emergency like when the tech knocks on the door and the person is in another room and didnt hear the knock or for when you ride past the tech leaving your home.
My girlfriend and I scheduled an appointment online to shut off gas at our then-current apartment at the end of July. After no one showed up, we checked the website and found our appointment had been cancelled without notifying us. We tried rescheduling, but nothing was available until the first week of August. We were moving out August 1st. Because of issues with our property manager, they werent able to shut off the gas until the middle of September. As a consequence, we were charged an additional $90 for 3 months of NO gas used at apartment we didnt live in. When we called customer service to explain that we tried to set up an appointment through the website, we were told, thats a risk you take scheduling online. I cant stress enough that Im not joking or exaggerating. We were told that the risk you take when scheduling online is that it might be randomly cancelled, and thats not their responsibility...
If I could review at 0 stars.... I would.... Theres not enough room to type all the issues Ive had....and Im not one to leave reviews.... But this is ridiculous!!!!
Had water in the gas line. They ran a new pipe and had it on again in one day (which was a saturday). Good people all around.
I notified them my bill was switched with my neighbor in April. Its now June and they have sent out more than 5 people on more than 5 separate occasions and still havent fixed it. Literally all they have to do is switch the meter number and months later have not been able to manage this. Absolutely horrible awful terrible inept rude useless people.
If you can help it, do not use this company. Getting them to call you for an appointment is hit and miss. Then they will not be helpful when they get to your house. Then they messed up my lawn fixing their own leak.
This company has the worst customer service staff I’ve ever experienced.
Had a few occasions where I could not connect with the correct person or persons, often felt the need to just use the computer dialer in order to pay my bill
Worst company and untrained workers and operators! I called to have my stove checked out and smelled gass. They didnt instead the shut my gas off and tripled my one month bill to 3 months and turned in a 91$ bill to collections! In less than a month of having the gas off. Lakewood and Cleveland Ohio deserves better utility companies to run our neighborhoods!! This place is a scam and the workers are lazy and do not do things to code!
I spoke to a woman named Tonya. She was super helpful and just the sweetest woman. I have never had utilities before and she explained everything I needed to know. After reading the other reviews I am glad I got her.
Even after I had a medical certificate they claimed they faxed it over but did not.And would relax it saying that I.had went over the 21 days. I have medical issues and They would not honor it. Now Im having skin issues, due to no hot water.
You illegally cut our gas off for a over do balance of $15.90 on December 4th by your mistake in billing .Right now I have to small children in a 65 degree room , shivering and getting sick , three space heaters plugged in which IAM afraid to sleep with them on for fire safety reasons .The two ladies I spoke to had all there dates mixed up , they said the gas would remain off until Tuesday and I would have to miss work to let them in.The lady I spoke with automatically had awful attitude , and even came off as racist .So when my children end up sick or worse , my house on fire or my pipes freezing , your going to be held responsible?I will be contacting a lawyer , the BBB , Fox news and anyone else who will listen .How can you work for such a company ? You have zero integrity , zero ethics .
I think third graders have a better sense of how to organize a customer service process flow. The phone system is archaic, drops calls and no one calls back despite asking for your number.What a nightmare! Cant get a simple turn off request and transition to new owner organized for over two weeks.
HORRIFIC SERVICE!Had an appointment for my gas to be turned on. The representative came to my house, didnt ring the bell or knock, just left a note saying me werent home and need to reschedule. My whole family was at home as we have been waiting a week for the gas to be turned on. The supervisor did nothing to help and didnt even apologize, instead she rescheduled the applointment for another 5 days from now!!!!!! Absolutely enraging. And of course there is nothing we can do about it because Dominion has a monopoly on gas. They can give horrible service with no consequences because people have no choice but to be at their mercy. This company is immoral and unethical with their employees abusing customers with no remorse. This company has brought my family much stress and heartache.This is a great example about why Capitalism is necessary!!!!
Gas shut off for 120 dollars without notice. When i discovered the disconnection, I paid immediately. 24hrs later, Im still waiting to be re connected and I have a child with a medical condition. The supervisor had the nerve to have an attitude because I need to know when they are cutting my heat back on.
Not that this one-star review will come as any shock to Dominion (much less inspire them to do something to change their abysmal customer service record) or those savvy enough to look at reviews prior to starting service, but I have no other outlet for my woe and utter dissatisfaction with the company, so here it goes.Basically, my wife took a job that required us to rapidly relocate to Chicago and I needed to stop my natural gas service. My lease is up on the 31st, Ive cancelled all other services/utilities, and Im set to make the drive on the 31st. Except Dominion finds itself entirely incapable of sending a technician any time in a four day window (two normal business days, two weekend days) to have said technician walk into the basement, take a reading, turn the gas nob to off, and let me move. Indeed, if I were so selfish as to ask for a time after 4pm on a weekday, or worse on a Saturday, I would wait until the 25th of not the following month, but the month after that - i.e. 2 months in order to not have to take time off work in order to have the meter read by a human being!This is especially problematic given that my landlord is busy (because she is a landlord) as is my downstairs neighbor (who not surprisingly also holds a normal job), so barring me asking either of them to literally take time off work to have my gas service turned off, Im stuck paying for gas service (the distribution fee, which comprises about 40% of my bill) until someone else moves in and (hopefully) has service turned on in their own name/account, as a result cancelling my service. I found myself on the wrong end of the phone as a service representative impatiently said whats it going to be? The fourth is open from 8am to noon. Otherwise its September 25th for an appointment after 4pm, all despite the fact I had explained I was moving on the 31st. It really is an interesting feeling being held hostage in your own former apartment by a utility company - interesting, but not good.Now, to be fair, the real issue I take with this is that the customer service representative had the audacious bluntness to tell me that Id have to wait two months to have service turned off if I wanted to so after 4pm or on a Saturday. Two months? It essentially shows that Dominion is entirely aware that they do not employ and/or field enough technicians during the appropriate hours, thereby causing massive delays in the facilitation of normal service to customers and consequently yielding their 1.3-star review rating, but also that they care so little about remedying this issue that they as a company are content to maintain that 1-star rating. Then again, maybe there are more people in the world that plan to move 2-3 months in advance and plan to contact their utility companies accordingly. Who knows.But the real question is: why would they operate this way?Simply put, because there is no other gas provider in the area. They have no incentive because we as consumers have no choice. We can either have gas or not. I could wait for 2 months to have my gas disconnected at a reasonable time, or I could have just not had natural gas for the past three years. Pay no mind to the fact that I have never once had as much as a late payment, that I tolerate prices that reflect the lack of competition (thus allowing Dominion to achieve profits unknown to gas providers in other regions), or that when I wanted to start service that had a technician over the same day I requested.It is simply a case of a company that employs substandard business practices because they have a monopoly when it comes to this particular utility. If you dont believe that assessment, I encourage you to look up Time Warner Cable/Spectrums review rating for the Cleveland area. Prepare to be not-surprised.
Wont even take responsibility for their own subcontractors. They expect you to do their job and contact them directly. Inexcusable.
Dominion is absolute garbage. I wouldnt even use them, but I have to because theyre the only gas company around. I cannot access my account information online and I cannot reach anyone in customer service. Such a terrible business. They do not care about their customers at all.
Michelle took my phone call and was extremely helpful and very friendly! She was able to look up a 17 year old account I didnt even know about and get service turned on at my new place. All in about 10 minutes! Definitely a very pleasant surprise as I was ready for attitude with a being transferred all over timbucktoo from all the negative reviews Ive read. Michelle, You Rock!
I wish there was a choice for zero stars. This all started with Dominion needing to schedule an annual inspection of our basement meter which they were never able to do.We have had a huge ongoing issue with Dominion. Accused of tampering with our meter and turning our gas on.Gas was never shut off and utility workers are claiming to have come into our house which was never done. One account the worker claims to have come into our house to shut off our gas which never happened. The second account, a worker claims to have attempted to enter our house and was unable to do so to complete an inspection. The second claim is outstanding since we had just got off the phone with someone and had an inspection scheduled and sat at home all day and no one showed.We have been unable to receive any help from dominion and they refuse to hold their workers accountable. We have received no proof or documentation from them that shows gas was physically turned off and turned on again. What would be the end game of someone tampering with their gas but also paying for it each month?We have no idea what to do or where to turn to. We have paid inspection fees for people to come out who never did. Dominion is the worst company Ive ever dealt with. My wife and I are upstanding Citizens who would have reason for breaking the law or would have no idea of how to tamper with a meter.If anyone has any advise that would be great.
How is this company still in business? We waited over a week to have our gas turned on. I received an automated call the technician was on his way. An hour goes by and no technician. I call Dominion back to find out that the guy left. He stood at the door to our apartment complex (which is obviously locked, there is no doorman in the lobby) did not knock, did not use the telecom to call up to our unit, or call my cell phone. Stood there and just left. We not have to wait ANOTHER WEEK for heat and hot water. This company is honestly a joke and if there is anything you can do to avoid using them DO IT. That, or stand for four hours at your front door waiting for the technician to flip a switch. Appalling.
ZERO STARS...THEY DROPPED THE BALL ON A REHAB PROPERTY WE BOUGHT IN FEBUARY AND NEVER SENT US A BILL, SO I ASSUMED SINCE THE FURNACE WAS NEVER USED, THE WATER TANK WAS JUST EATING MY $90 DEPOSIT SLOWLY. THEY HAD THE ACCOUNT AS PENDING (MY FAULT?) AND THATS WHY I DIDNT RECEIVE BILLS. NOW THEY WANT TO CHARGE ME OVER $200 (PENALTIES) TO KEEP THE GAS FROM BEING TURNED OFF EVEN THO I WAS TOLD MY READINGS WERE ONLY LIKE $30. WHEN I ASKED ALICIA HOW THAT WAS IN ANY WAY FAIR, SHE JUST BASICALLY SAID I HAVE TO PAY IT EVEN THO SHE ADMITTED THEY SCREWED UP. SO I ASKED TO SPEAK TO A SUPERVISOR AND GUESS WHAT? IM STILL ON HOLD, HAVE BEEN FOR AT LEAST 10 MINUTES WITH HORRIBLE HOLD MUSIC, OF COURSE....SO AS YOU WOULD HAVE SUSPECTED, I GOT NOWHERE WITH THE SUPERVISOR...LOOKS LIKE I JUST GOTTA PAY FOR THEIR MISTAKE. NICE, HUH?
Lady finally came to my house and refused to turn on gas because she didnt like the smell violating my civil rights she sped off while in the middle of a conversation and could have hit me monopoly jokehope the fat old dike with short hair dies soon from a stroke eatin to much mcdoublesshe was rude and insulting i cant beleive they allow employees to treat people this way
I moved into a new apartment in a very old building (1924). So no buzzers, bells, etc..I had scheduled for a turn on, but they never came in the 4 hour window. So they pushed it back from Friday afternoon until Tuesday morning.Then, they didnt come again. And I realized it was because they were knocking know the front door to the building rather than the actual door to my apartment (around the back).So then it got pushed back later in the day and I gave very specific instructions to go around back, all the way up the stairs, and the exact door to knock on. I also had to cancel my classes for the day.The guy walked up the stairs to the first level (Im on the second), looked into one of the units, didnt even knock on it, then walked away. I had to run outside and flag him down. But at that point in the day, the basement doors where the meters are at had been locked already. So we pushed it back again until the evening when I could get the doors unlocked by my property manager.So I called at 8:10pm telling them its unlocked and repeating the exact same instructions. We get the advanced call at 8:29. And hour later when no one has shown up and my girlfriend and I had been camped out at the front and back doors incase they still couldnt follow directions, I call to see what the hold up is.Aparently they had come to the apartment at 9:10pm and no one was there. I called bullshit on that and said no one even came to the back of the building. They then told me they went in the side door, but no one was there....Its now Wednesday afternoon, I have to cancel my classes for the second day in a row with tests coming up, and they told me between 8am and midnight so I literally go anywhere until they show up. And hopefully, they following the freaking directions this time!
I called Dominion about having my service transferred. The young lady I spoke with was truly a professional. Her lines of communication are practiced, but very natural. Thank you!
1 hour plus wait times on hold just for a 5 min call totally ridiculous we all need to get together and try to give dominion some competition
Poor customer service. Their field reps make poor or very little attempt to contact me twice for two separate appointments. Leaves it up to a automated phone call as a point of contact. Left a note on exterior door without entering lobby & attempting to ring my buzzer.
Dominion cut my gas off by accident n now I must suffer in the cold until a technician can come out Tuesday. It’s been this way since Wednesday...today is Thursday. I’ve waited all day for no technician to show up to rectify the situation. Clearly this is unimportant to them and it’s definitely not an emergency. I wouldn’t even give them a star but I had to in order to leave the comment. I have two sick kids who are at a high risk of catching pneumonia behind this. Dominion doesn’t care. Did I mention my balance is zero. Dominion doesn’t care. This is an emergency to me...Dominion doesn’t care!
The.Worst. I dont think any company has worse customer service, literally. They have a monopoly on a necessary utility. GARBAGE. Also, when I call to speak to someone about about a question on our statement, they wont speak to me because the bill is in my husbands name....give me a break. Bad.
On hold for an hour. off to a bad start after reading all the terrible reviews. cant wait 😒
I was informed an unpaid account from 2012 will not allow me to receive service until it is paid. The unpaid account showed up on my credit report 2 years ago. It did not match my actual address and was removed. After 3 days of communication I was given an appointment between 9am - 12pm. Today, I am being told to fax..not email..fax personal information with my social security number, address, place of employment and tax returns to these folks. The very folks who simply put you on permanent hold. NOTE TO ANY CALLER: Get the agents name an position at the start of the call. Hopefully, you wont be placed on permanent hold.
Hung up on me after I sat on hold for 30min
I actually had a good experience with the gas company.My suggestion is to be patient.
Literally the most incompetent company that Ive ever been forced to deal with. They are unprofessional and I hate to say it DUMB! They dont send confirmation emails for your appts, they schedule you incorrectly and then inconvenience you by not being able to fix their errors...I just called three different times (because they kept hanging up) to finally be scheduled for service and the woman schedules for my old address where I just had the service turned off. At this point, I just have to be thankful that Im not an idiot that works at Dominion. Are there any other energy companies that supply to Cleveland, help!!!
Pricey but well worth every penny
Im on board with the desire to give negative stars if possible. Understand that deregulation of energy suppliers was supposed to help us mere mortals get better prices, and perhaps it has, but as long as the utility company is a total monopoly Im unconvinced that deregulation did anything other than make this more confusing. Inability to prorate service charges and company representatives who dont see fit to tell you about this BEFORE theyve charged you the extra 26.16 for the month. Pretty sure in our case, since the meter readings were done a week apart, they literally sent a reader out twice just so they could give us that 26.16 bill for each reading. If you move to Northeast Ohio, brace yourself- Dominion East will be the worst part of that move.
They suck they are careless and dont know how to be nice no one answer my question I felt like I was talking to a walll
I accidentally sent them extra money and they wont give it back to me 250 I sent them my bill was 122
Dominions pricing is a scam, their service is a scam. Yet what is starting to piss me off more is the city of Cleveland and its officials. THEY KNOW THEIR IS SEVERE ISSUES WITH DOMINION! YET THEY TURN A BLIND EYE! NO DOUBT POCKETS ARE BEING LINED!This city is going to the dumps fast, sure they dress up one area or another. However, there is a underlining problem with the city in a whole. Wages are very low, streets and infrastructure are horrible and corruption is ramped. There is zero accountability.. The only thing that keeps me here is the Lake… I may soon give it all up and go. Nothing is worth this BS
THEY DONT PRORATE THE SERVICE CHARGE. Which is a load of bs. So if you start, start with their billing cycle for your area. And its not even a fee its a service which means they obviously should. A hefty 25 dollar service fee is kind of expensive really.They are prompt with turning the gas on and off but somewhat shady as to the pricing. Customer service is basically like a recorder.
I havent been able to turn on my service in the winter of Ohio because the only window of time to turn on my gas (heat) is 8am-4pm on weekdays and either me or someone I know has to take off work in order to do this. I cant afford to do this and Im not going to ask anyone else to take off work for me. I have 2 pets as well. It gets really cold when I have to turn off my electric heater. There are days that have cleared up at work for me to get an appointment to turn on the service but unfortunately its usually too short-notice (about 2-3 days in advance) for them to be able to come by on that specific day. They keep saying sorry for the inconvenience when I plead with them to work with me to turn on the heat. I tell them its more than an inconvenience. Its January. I might as well go the whole severe Ohio winter without heat in my home...thanks Dominion.
They shut off are power in the middle of the winter when I have 2 babies here there luck my kids are not sick cause I be taken them to court
Awesome Employees
Horrible company. Ive paid the final bill 3 times. They keep generating bills. Now theyre trying to damage my credit score.
Horribly sucks, shouldnt even be in business. Cut my gas line for no reason. Stupid.....
Horrible customer service. They steal your money.
Does not pro-rate charges. You will get charged for an entire month even for a week of service. No attempt to correct the issue even after filing a complaint with BBB.
I would give negative (-5) star is there were the option! The worst gas company Ive ever dealt with, lying, usurping, fraudulent charges, cheating, misleading information, unreasonable rate, and representatives in terrible manner. I wish there were another gas company serving this area. They take advantage of the customers in every way they could to fill their own pockets. THEY SHOULD TREAT THEIR CUSTOMERS WITH HONESTY, TRANSPARENT INFORMATION, AND APPROPRIATE MANNER. Unfortunately, they do not know how their customers should be treated.
If I could give a darn gone 0 I definitely would. They just upset my soul. This illiterate Alexis cant comprehend whats being said to her or whats on a screen in front of her. Told me about 5 different things that were INCORRECT. Them she brings her so called supervisor Samantha who just likes to hear her annoying voice over and over again. Like shut up and listen to the freaking problem. Its your job. Needless to say one of their associates messed up my transfer to my new apartment. Gave me the same account number. So payday come Im paying $166 on what I believe to be my NEW account. Yesterday something happened where my heat isnt working. Call them this morning and BAM a new account number with a past account balance... Excuse me please explain where you got this bill? This was your account number when you switched over. Hold up one minute thats not the number I was given. This is the one Im giving you now. You owe $242 with the balance from.the transfer..😵😵 You can pay the PiPP amount of $86+$43=$129. How am I late if I just paid $166 on the 6th? Long story short the associate should have given you the new account number.I cant wait to finish pay off Because this company is nothing more than A RIP OFF!! SCAM ARTIST
I wish I could give negative stars. Called at 8 p.m. telling the rep that there was an odor of gas in my apartment building. I live in an old building in Lakewood, no buzzer, etc. I tell her someone will have to call me to gain access to the building and she tells me that is impossible and to go wait for them. Outside, in the 10* weather? Um no, not when the arrival time was 1-2 HOURS. Thats just dumb. Gas company finally arrives and acts like Im a moron for them not having building access. They were mostly rude and unprofessional.
Apparently making phone call to let the custom know the they need someone to unlock the apartment front door is TOO hard for Dominion employees.
If it wasn’t for there Monopoly in the USA they would be out of business.
If there were another option I would take it. Dominion is a despicable company. Awful customer service, awful business practices.
Poor customer service, horrible phone quality to the point you cant hear what they say but are forced to as there is no email support, representatives that either lie or are not informed on current company policy and your account, and dubious behavior with deposits that are not based on your real credit score but instead your credit score with this garbage company.
These people are a ripoff. Almost froze to death in Cleveland winter even though I was paying. Poor service. High rates.
Total reviews rating 1.8
199 Reviews for Dominion Energy Ohio 2023:
Review №1
2022-08-14Ive never had so many problems dealing with a service providing company. I havent lived at the residence in 2 years and have been waiting for the last bill they have been calling me about to come to my new residence. Next thing I know Im getting debt collectors contact me for $162 that I owe? I never received a bill and spoke to multiple people telling them the same thing on the phone but they dont log anything so Ive been wasting so much time contacting them.
Review №2
2022-08-05The service charge is outrageous. Over $40/month to the middle man. Why exactly? Who knows. Can anything be done about it? Nope. Their customer service people are nice, but Im so surprised a company like this is allowed to exist. Highway robbery. 1000 thumbs down. Cant wait to switch.
Review №3
2022-04-25Ive been trying to start gas service at my new address for a week, and since their website wont allow me to do so, I have to call. I have called three times, and every time theres system issues that prevent the customer service team from being able to help me. They keep telling me to call back in hopes that the issue will be resolved or to wait for a supervisor, with no end in sight. Im very frustrated with the lack of efficiency at this company and will never use them again in the future if I have a choice. The only reason Im giving two stars is because the employees were at least nice about it, and it wasnt their fault.
Review №4
2022-08-15Truly the worst and most inept customer service. They do not adhere to appointment windows so they will come early and just leave a card saying you need to reschedule. There is no way to get in touch with the technician who came out; instead you need to reschedule through customer service for another day entirely. The people on the phone are also extremely unhelpful. An AI system could do their job better.
Review №5
2022-04-22Negative 10000 stars. Contacted them in Feb to pay my last bill. Told them I moved to SOUTH DAKOTA! Fast Forward to April and I get a bill for $500. I contact them and ask them what the heck. They informed me I never disconnected my service. They dont care that they have proof that I contacted them in February. They dont care that I have proof of a current lease that started February 1st in South Dakota. They dont care that I have Proof that I terminated my lease in Cleveland in mid January. A friend who moved back to SD from Cleveland had the SAME problem. Massive bill that racked up with no bill being sent. They claimed they called him multiple times but he never received a call. If you have LITERALLY ANY OTHER OPTION FOR GAS, CHOOSE THE OTHER OPTION!! These people are crooks. Look at the reviews.
Review №6
2022-06-17Wont show up for a scheduled stop service request and will continue to bill you after you move. Its not their fault they didnt show up apparently. If you think you have a hard enough time trying to find out who owns these apartment buildings when they change hands between out of state companies every month or so, try dealing with Dominion Energy. Theyll get their money, even if no one lives at the address.
Review №7
2022-08-051.8 is too many stars for Dominion Energy. They wrongly put my entire apartment complexs gas in my name, then left the charges in my name after putting my apartment companies info back on the account. I called them numerous times to fix it, usually waiting over an hour to speak with someone, and they would never elevate my case and sometimes would just drop the call. The dominion reps never tried to help me correct the charges and just tole me to document it on my side. Eventually they sent the charges to a creditor and my credit score dropped by 100 points. I had a panic attack when I saw my credit score. I eventually learned about the public utility commission of ohio (PUCO), and after i called PUCO, the matter was fixed by dominions corporate office within 4 days and my credit score returned to normal. It took 9 months of hell with this company that had no intention of being decent to its customer to fix a simple error.
Review №8
2022-04-01Pretty much a racket here.. Obviously I need gas but why should I pay Dominion (middle man) more money then the gas (provider) I actually use?? My gas usage was $30 for the month, why the heck is my bill almost $80? They said, Ohh its because youre paying for the transportation of the gas itself. 🙄🙄 Yeah like they filled up the truck and drove it to my apartment and topped me off.. Normal citizen does this and its a crime!
Review №9
2022-07-15Worst gas company I have ever dealt with. The company charges a base service charge of over $40 per month in addition to any gas used. The company also charged me $99 to become a customer a step necessary to turn on gas at a rental unit that was already using Dominion energy. Customer service is unwilling to hear or do anything about price gauging.
Review №10
2022-06-20Scam of a company, shady and unethical. Turned off our gas because there was no phone number attached to our account when they did a line inspection. Makes absolutely no sense. I am surprised a company like this is allowed to exist. I will be sure to let everyone I know never use this company. Will be talking to every neighbor I know.