Phone: +1 866-434-2226
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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3.4 (142 comments)

Review №1


I’m only giving it 1 star because I can’t go zero stars. What a horrible experience, from a cut rate rental car company…..had paid and reserved my rental car 2 months in advance Fly from Houston to Cleveland Jon Hopkins only to find out I didn’t pass their credit check. Paid for everything up front except taxes. Would recommend absolutely anybody but this place and believe me anybody besides here you’re winning. Will never give this company another red cent of mine ever again in this lifetime

Review №2


I have been standing in line for over 25mins and I have watched the two customer service reps help a total of two customers. Total, not each employee. Meanwhile I’ve watched Budget and Enterprise clear their lines of half a dozen people in the same amount of time. I wouldn’t use this company if it wasn’t work related. Unfortunately I have no choice. Choose a better company.

Review №3


Seronda was the best CS agent. I wanna thank her for being so AWESOME!! She help me charge my phone and gave me water for my new puppy and just supported me through my crazy day in Cleveland. This team hands down had the best energy in the entire rental car hub. Thank you Seronda I really appreciate your kindness. Crazy part about it all is I didn’t even rent a car from here because they were out of cars. I rented from budget. But she still help me out and had the best energy and caring heart ❤️

Review №4


Dont rent from here honestly. Worst customer service when I returned the car. They never showed me how to use certain things on the car. When I called customer service they were rude and disrespectful. I would go to Avis or enterprise if ever renting from this airport.

Review №5


Reserved a car for 7 days..$1000.00, later it took more than an hour to actually get our car. Youd think they would have the car available when reserved 3 weeks in advance. Took time away from our vacation and thank god we didnt have a tight schedule that day. Awful service, the agent said 15 minutes..and over an hour later...was rude and said it will be ready when its ready.

Review №6


BEWARE! Rude people that dont have any proper knowledge of what theyre doing. Complete lack of customer service or any sort of people skills. The hidden fees are outrageous. They rope you in with the lowest rates and then change contracts as soon as you leave the lot. The 1-800 customer service line was an absolute joke. I wouldnt send my worst enemy to rent a car from Dollar, Hertz or Thrifty. All 3 are under the same ownership BEWARE!

Review №7


This review is more about this particular location instead of Dollar as a whole. Everytime I enter Cleveland, Ohio my experiences with literally everything becomes worse. So I have to take a shuttle to the giant rental car center, just to then be told that here I have to pay $500 deposit to use my debit card, which Ive never had to do before and I travel and rent cars from once to several times a year. Im then told its 20 minutes to get my car here.... even though Im standing in a giant building with a huge lot of cars... So its now been 35 minutes of waiting for my car after I spoke to the cashier. This is absolutely ridiculous and is totally how Ohio treats its guests and their residents they treat worse. Im glad I no longer live in this area. This location needs to get their act together and maybe learn how to keep cars ready to be rented... you know since they are a rental company.

Review №8


Absolutely horrendous, overcharged us for the insurance and automatically added it even though it wasnt part of our rental agreement. We reserved the car two weeks before we got there and after checking in with the front desk we waited over an hour for the car. What the hell is the point of a reservation if they dont have a car for you at the time of the reservation!?!?!

Review №9


Expect to pay a lot more than you signed up for. In my case it was $150.00 more. I received zero help from customer service after many, many phone calls.

Review №10


I love your website. It was so easy to change my pickup time even though I made the reservation through priceline. Thanks for making it so easy.

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