Diversified Auto Sales LLC in Cleveland
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Cleveland, Cuyahoga County, Ohio, US
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Site: http://www.dascleveland.com/
- Monday:10AM–7PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–7PM
- Friday:10AM–6PM
- Saturday:10AM–4:30PM
- Sunday:Closed
Wonderful experience in purchasing a used vehicle. We have been searching for over 2 months & due to lack of selection with “Chip” shortages, it’s been a challenge. We ended up traveling 4 hours from Cincinnati.All of the staff, including Jeremaine, Brian & Mike we’re professional, knowledgeable and welcoming. I highly recommend buying a used car from Diversified Auto Sales LLC
I called Brian at diversified Auto sales on Saturday to ensure a car we were looking to purchase was still available and it would be by next business day in the morning. We had already negotiated price and I had cash in hand since we were coming from Illinois and it is a 6-hour drive. I was told that it was still available and that it would be put to the side for me when I come in Monday. I told him I would come in first thing in the morning and he told me to come in at 10:00 a.m instead. I assume Brian told me this because that would be the time he would come, in order for him to get the commission. We left Illinois on Sunday, bought a hotel and called Brian at 10:14 am Monday morning. He was confused on which Jeep after I are multiple conversations and even after that he began looking for the car . He then told us another potential buyer was driving the car around and to just hold on. 4 hours later I call him and he says that unfortunately it sold. I called the day off of work, I bought a hotel , drove in horrible weather, just to hear oh thats too bad. Obviously I was irate, and began to tell Brian why in the world did he waste my time and lie to me about putting the car to the side, he then just tried to pass the blame on to me the customer and ultimately hung up the phone.In short DO NOT DO BUSINESS WITH THIS DEALERSHIP SAVE YOUR TIME AND MONEY STAY AWAY FROM THIS PLACE!*Update* in the reply below they still do not address the fact that I was told the vehicle would be put to the side for me before I started my 6+ hour drive from Chicago. The reply below perfectly exemplifies how they avoid any responsibility and pass all blame to the customer.This is how they do business.* Also before this entire mess I would have glady given a full deposit, if given the option. However after experiencing this situation, I definitely would no longer have done that nor would recommend anyone to so.
I just purchased my 2012 Passat from DAS and if there was a 6th star I would give six stars. These guys were great and went above and beyond to help me out. I never once felt uneasy or that they were untrustworthy. In fact they went above and beyond, I feel, too get me in the car I wanted. Brian was my sales guy and he was very nice and answered all my questions. Brian in finance really took care of me and was my main point of contact through the finance process and was patient. Frank was great in giving me a lot of info on my car I was buying which I really appreciated! Thanks again guys! Let me know when we are going fishing!!
Called the dealer shop on Saturday to ensure a car we were interested in was available. Negotiated price with Brian and I had cash in hand. We were told that it was still available and that it would be put to the side for Monday. I told him I would come in first thing in the morning and he told me to come in at 10:00 a.m instead. I assume Brian told me this because that would be the time he would come, in order for him to get the commission. We left Illinois on Sunday, bought a hotel and called Brian at 10:14 am Monday morning. He told us another potential buyer was driving the car around and to just hold on. 4 hours later we called Brian said the car was sold.Brian wasted our time in OHIO AND our 6+ hrs of driving from Illinois. Very unprofessional! He also tried to turn the blame onto us by saying “you didn’t leave a deposit” when he never asked for one. Also by saying “you weren’t here at 10am” when even then, at 10:14 someone else was already test driving ‘the car he had set aside for us’ Never even got a “Sorry”. STAY AWAY FROM THIS PLACE!!
My Husband and I purchased a car through Diversified earlier this evening and we couldn’t be more happier with our purchase. Not only are we excited about our new vehicle we feel most blessed to have been able to have an experience with such pleasant people. To the whole Diversified staff, thank you, thank you and thank you again! To Jermaine... I’ve always felt rushed in car dealerships like all that mattered was the sale and not the happiness of the customer.. today things changed! S/o to you for not rushing the process or hovering over us as we discussed different things within our decision making process.. Keep that posture of yours and you’ll have no other choice but to keep excelling In all that you do! Blessings 😊
I purchased my car from jeremaine an I got to say he is very smart an on point about his knowledge on there inventory he is the amazing I would recommend him to anyone thats in need of I pre inspected vehicle all hands down to das Cleveland there are definitely the place to go an please ask for jeremaine he definitely the man to see
Big thanks to Jermaine and the entire staff at Diversified!Super friendly group of people and hooked me me up with a good deal on a really nice vehicle.If you are looking for a vehicle shop there for sure!Fast easy sale and they were super accommodating!Highly recommended!
Brian and the staff were very helpful in selecting my car. They showed me the Carfax and went over ther car with me before test driving.I am so happy to have found them during a car shortage from the computer chips that are in the car’s.I bought my car with confidence that it would be reliable for me in years ahead. All of the staff are very professional and friendly and helpful with the purchase and getting me familiar with the car before I left the lot. That means a lot to person with disabilities.Love my 2012 Acura TSX with technology package.
Salesman Jeremaine took good care of me. I looked at a Cadillac ATS, I asked for the price and told him where I wanted to be in terms of my payments. He made sure to make it happen. We then took the car for a test drive and he immediately noticed what I did upon braking that there was a slight vibration. He mentioned that it could be brake build up, but to drive at least 30 miles, and if it continues to give him a call. Well, it did and I called him and he scheduled me in to have it looked at. I will definitely recommend more people to DAS Cleveland. The entire staff was courteous and professional. Thanks again Jeremaine!
My husband and I bought a car today! Jeremaine was very helpful and friendly! He got my husband financed on the spot and was very thorough and knowledgeable about what we would need. He didn’t leave anything out and made sure we were set up for success! We got our new 2013 Fusion in less than 24 hours! We will be coming back this summer for another one! Thank you Jeremaine!! ☺️
Purchased a 2012 Mercedes R-Class and Brian was my Salesperson and this was a Out of State Purchase and Brian handled my Purchase was great Honesty and Courtesy all the way through. The car is great and Im satisfied with it I appreciate his service and I will absoluty buy from them again.
Been to many dealers in my 67 yrs. never ever met a trio of guys so dedicated & honest in over a half century! Think Im BSin.., check these guys out! Not only do they have a dynamite inventory, they show you respect that is hard to find in America these days! Jermaine (My salesman) was spectacular & very wise for his age in autos! If you have to travel 1000 miles or more, trust me itll be worth it! Check out the two Brians also...both wiser than their age! This is an 11 or 12 on the scale of 1 to10! Thanks guys! Lookin forward to driving my Vette through the pearly gates when the day comes!, Oh, their prices are unbelievable! Blue Book on my car is over $25000.00....I got a steal! Didnt even come close to $20,000.00...out the door!
I am under the belief that this dealership would be nothing without Jermaine. He is a human first and a salesman second. They probably sell a lot of cars because of Jermaine. He is a standup person and not your typical used car salesman, which is very refreshing. He puts you at ease and is there to simply help you. Kudos to Jermaine!!!
My wife and I purchased a 2012 Subaru Outback from DAS a little over a year ago, and we couldnt be happier with the service we received! Vega was upfront, honest, and walked us through the whole process including setting up an appointment as we are from central Michigan. Highly recommend this dealer! We even got it under market value with a full service history from day 1.
Went to a few different car lots to purchase a cargo van and was waste of time and money but then I saw cargo van at diversified auto sales . I called them and spoke with Brian and was very satisfied with what he had worked up for me Van runs great. Definitely recommend and will be back again for another vehicle in the future. Tganks
Reuben Lloyd was phenomenal, patient, and understanding with me while helping me find a suitable car. I am so pleased and excited to have financed a car with Reuben through Diversified Auto Sales!! Two thumbs up! I also want to send a shout out to Sam! He is amazing in what he does. Thanks guys
The people at DAS are fantastic! I worked with Brian and we needed a reliable vehicle for my mother who had recently been in a car accident and her prior car was totaled out by the insurance company. I needed a reliable Honda Odyssey for my mom and we found just that at DAS. Brian was very courteous and professional (along with everyone else we interacted with). They offered a great product at a reasonable price so that my mom can now continue to be independent!.Thank you all at DAS for your professionalism and help!
Diversified Auto Sales hooked me up! Both my sales guy Vega and the sales manager were very helpful working with my bank and with myself who lives 5 hours away from the dealership. Talking me through a lot of stuff (only second time buying from a dealer/financing) car is in excellent condition and rides like a dream! If something catches your eye, defiantly worth giving them a call! Thanks again guys!
After placing a true review on google, the owner/worker replied with my personal true identity and lied about the encounters. They had also mentioned that i had verbally abused them, also untrue. I had choice words that they did not like because it was true.... i never cursed at them nor shot profanity. Nor did I say anything that was untrue. They replied to my google review stating they only knew about t he nail in my tire 3 days after i purchased this car, yet i have recorded proof i called early the next morning..... the ammount of lies are unfathomable..... you guys really want to keep this goin? It hasnt been 30 days yet but im having engine problems..... im well aware you dont like me, but dont cast lies about me. I keep documentation.
One of the BEST car salesman around. I enjoyed working with Jamie. My experience was amazing. They were understanding, knowledgeable & all over great people to work with. They made me feel very comfortable about my car purchase. I will continue to do business with them.
I had a wonderful experience at diversified auto sales my salesman Jeremaine recommended a 2014 jeep Cherokee over the phone did a walk thru and told me I would love it and a couple days later I came up did a test drive and I was in loveee he definitely made my weekend!! Had a wonderful experience and definitely highly recommend
Reuben helped me get into the car of my dreams and went the extra mile for me. Grade A guy. Grade A Dealership. Thanks a ton guysUPDATE: About 7 months after purchasing car, I had to replace the timing chains, if you do not know that is an expensive job. I paid $1,900. A couple months later this car is sitting in my lot with possible bad cam heads and looking at another couple thousand to repair. After taxes I paid $10,050 for the car that a year later isn’t drivable. I saved up for 2 years. Hoping someone will see this and try to make things right.- David Schmidt (Maroon 2011 Buick LaCrosse)
Reuben is THEE BEST! I came in and partially skeptical that I wouldnt be leaving with a vehicle. I came prepared with what was needed and even had vehicles in mind. When I got there everyone was friendly and attentive. When speaking with Reuben I picked out 3 of the 6 that I was interested in. When he spoke to Sam about the 3 vehicles, what would be down payment for them, Sam had brought to Reubens attention another vehicle (which was 1 of the other vehicles I liked). We took it for a test drive and I instantly fell in love with SUV. Needless to say I got the SUV. Reuben is the greatest, he was so pleasant and funny. He made me feel comfortable from the start. Not only did I get my SUV but I also bought a car for my son. I will be recommend Diversified to anyone I know looking for a vehicle. They definitely have a new customer with me. Thank you for making my experience a great one. You guys rock!!!
By far the best car buying experience in 15 years!! Vega is the best salesman in Northeast Ohio! He knew exactly what car we should have pulled out driving! He was knowledgeable yet not pushy. And Sam went above and beyond to get us the best deal possible! Thanks guys!!!
I bought the most awesome car I have ever owned from DAS Auto Sales. My experience with Frank my salesman was over the top. Not only did he make my entire purchase from initial contact through viewing to purchasing pleasant, he went above and beyond to accommodate me. I was travelling from another state and he helped me return my rental car and transition to the purchased auto. I will recommend Frank to all of my relatives and friends. He deserves a gold star for his courteous and helpful salesmanship, and everything he said about the Mercedes was right on! Thanks Frank!
The whole staff was helpful and this was my families best car buying experience! Vega is an excellent salesman, Reuban was great with my daughter, Sam was efficient and friendly with the paperwork and the owner Frank addressed any concerns that we had. If youre looking for a place to get your next vehicle, DAS is the place!
Bought used car from here. Couldnt have been any easier. Test drove the car with my wife and the sales guy didnt talk my ear off or pressure me in any way. They helped me try to get financing but wound up going to my credit union for a little better rate. Came back with my old car and they appraised it and gave me a good amount for trade in - $500 more than the CarMax offer. Traded keys, signed some paperwork and drove off in my new (used) car. Oh and the car came with a limited 3 month warranty. Kind of a nice peace of mind perk so you know the car isnt going to blow up on the drive home. Would buy another car from them for sure.
These guys make it easy to purchase a vehicle! Jimi was awesome! He was very attentive to what I needed from the moment I walked on the lot! If you’re looking for a good quality vehicle at a great price, along with outstanding customer service you can’t go wrong with Diversified Auto sales! These guys rock!
The owner may need assistance due to lack of people skills. 😕 he has a im right and youre wrong mentality. But his attitude alone could cause the downfall of diversified auto sales. Im not saying im a saint. But the rude and condescending message left on my phone shows his inability to speak with customers on a professional level. Let your sales associates speak instead friend. Stick to paperwork. I rejected his $50 handout to preserve his company because he tried way to hard to not assist my situation. Im just assuming that this company does not have a lot of money left because ive never seen such penny pinching antics. I wish you the best in your slowly growing lot.
Jeremaine was super helpful and got us what we needed in the little amount of time we was there straight in and out no humps or loops to jump over ❤️❤️ Hands down the best car dealership we have came to after riding up and down Lorain we still manage to come back to this spot I highly recommend
I would not trust this place! Their sales manager was previously convicted of money laundering doing the same work he is doing now. Really makes you wonder what he is up to in that place. I would not trust someone like that to help me get an honest deal on a vehicle. Always look up your sales reps!
I had been trying to get a car for YEARS but due to me already co-signing on a car for someone else it became hard find a place that would finance me. Literally no other place would put me in a car even though I had never owned my own car. I just so happen to ride past here and reached out. I was Put in contact with Reuben and he got me alllll the way together. After 4 years of trying I am finally driving MY OWN CAR AND ITS THE CAR I WANTED, plus insurance, thanks to Reuben! I could cry. I highly recommend Diversified Auto to anyone seeking a great experience and a great deal!
Great guys. Thanks Shawn and Sam.They worked with me and made buying the car an awesome experience.1st.The car we bought is in great shape was exactly what I was looking. No rust bucket.2ndShawn and Sam worked with me to get the right financing3rd they made it easy. Bought a few new cars never this easy or been treated so nice.Again thank you guys a LotLoren
Not a good place to do business with at all and would not reccomend. Well me and my fiance first came across this dealership thru word of mouth from a coworker. Went online applied, got the loan and a 2016 Malibu with only 39,600 miles. Ran decently until 3 days later after driving off lot. The check engine light came on. I Was told check the gas cap by dealership. Didnt go out until next day. Still came on 3 different times since in 6 days. Took the car to car lot repair shop. Was told to bring it back next week to be diagnosed. Thats not the bad part. Today August 13, 2020 ready the leave for work. Low oil pressure light came on and told me to shut off engine. Call dealership who gave me a rehearsed sorry/not sorry for your trouble sales pitch line. Dealership was no help after they sold car. Referred me to warranty company who so far has been the only beneficial service to us so far. Waiting for car to get picked up and taken to a Chevy dealership.
Just came from DAS Cleveland Auto. Reuben was an excellent salesman. Very patient, helpful and courteous. I was undecided between two different cars. Reuben had to maneuver both vehicles out from behind other vehicles. We test drove both vehicles. He was patient throughout the whole thing. Reuben then waited patiently while I deliberated and compared my two choices. He calmly gave objective info about both cars and put zero pressure on me. Reuben then went further in his outstanding customer service by working within the perimeters of my personal situation. Definitely do not hesitate to do business with DAS. Kudos to everyone there.
An outstanding buying experience, excellent communication before and after the purchase. I am an out of state buyer (Atlanta), flew to Cleveland, they picked me up in the car. Everything went smoothly at the office, and I drove the car back to Atlanta. Thank you Mike, Frank and staff!👌
I got the car I wanted with a payment I could afford! After being denied at so many other places Vega and Sam came all the way thru for me!! I did however find out that right before the purchase of the vehicle that someone has just turned off the check engine light because there was clearly something wrong with the car after having it for a few days! After 2 weeks of trying to resolve the issue I decided to have the car fixed myself. Decent dealer but please be aware and have the car checked out before committing to a deal.
I had spoken to Jimi about the car I was interested, and they told me it was a 1 owner vehicle with no accidents. I drove 3 hours to look at the car to find obvious collision damage on the front bumper and rear quarter panel. When I asked about it, all they would say is that it has a clean car fax. When the manager/owner saw I was skeptical about the car, he insisted that I would never find another one like this anywhere, if you dont like the car, just leave! I work at a reputable dealership, and that is definitely not how you handle business! Avoid this p[lace at all costs if you dont want to get scammed!!!!
If your looking for a car definitely a great place to go ! Customer Service is excellent especially enjoyed working with Jeremaine he was knowledgeable about the vehicles, gave me lots of options to choose from ,and most importantly able to give me the the best price . Would highly recommended to check them out ! Ask for Jeremaine!
The customer service there was wonderful ! Jeremaine Was the Gentlemen that help me get my car I was so happy bc this my first time buying a car on my own everything was wonderful I was in and out they worked with my low credit and all thanks yu guys I love my new car
This is my second review every. So when I say they are exceptional trust me. When everyone tried to force me into a vehicle that I didn’t want. Rubin took the time to listen and work with me till we came across something I didn’t know I qualified for or could even afford.
This was the best experience I have ever had at a dealership! Jimi was wonderful from the time I called panicking until the time I pulled off the lot with my beautiful new car. I appreciate how all the guys were helpful and honesty. No one I spoke to was pushy! Thanks guys for all y’all help!
I fell in love with my car online went to check it out in person and then took it on a test drive with no problems. I was worried about financing but Jimi was so helpful throughout the whole process I felt no pressure buying. I got financed and they even fixed what was wrong with the car before I picked it up. I have an awesome bumper to bumper warranty and am very happy with my awesome convertible!!!
My uncle purchase a vehicle in the past and they say that jeremaine treated him right so I decided to come in and see Jeremaine and once again he did his thing hes definitely the used car plug I recommend these guys to anybody they definitely got to satisfy customer out of me come check this family-owned business out thanks
My husband and I had More then an amazing experience here! We’ve gotten two vehicles here for ourselves and have brought in family and friends to get vehicles as well! Jimi and Sam did wonders with helping us get into our Jeep! Thanks to the both of you!! Come see these guys! They can help you.
My car buying experience with Rueben was by far the best!!! he was straight forward with what is was going to take to get me the vehicle I wanted and funny as well the rest of the staff was amazing as well. But what I can say if you are looking to buy a car and you want the sales person to be honest and not cut any corners GO SEE RUEBEN!! you will not be disappointed
I was on facebook and was looking at 3 cars. I went in to look at them and Vega was the go to man. He made the process from viewing and test driving the vehicles smooth. The whole experience overall was what I was expecting from a car lot. Their vehicles are safety inspected and came with a carfax. Vega also made the purchasing process smooth. I drove out of there with a 2015 Chevy Impala with a low interest rate. I recommend this car lot if you are looking for a professional and laid back place to purchase your vehicle.
I called this dealership last week to talk about purchasing a car using dealer financing. I was told the dealership does buy here, pay here.Today I was ready to head out there to buy a car (over an hour drive), I called ahead and spoke to the rudest young man I have ever experienced. He explains in order to qualify for dealer financing, you must put down 80% in cash. I was very confused after my phone call last week when this was not mentioned to me at all. I could also not hear him properly due to lots of noise of other young people in the background and he kept talking to other people that were there.I asked him to confirm that if I was coming in today to purchase a $14,000 car, that I would need to pay $11,200 in cash and set up a payment plan for $2,000, at which he made an impolite remark and hung up the phone. We won’t be coming to this dealership. I’ve never experienced such poor customer service.
Amazing experience when buying my truck at DAS. Even though Im from Wisconsin I test drove a F150 when I was in Cleveland visiting the in-laws. I went home and test drove 10 F150s here and was compelled to go back to Cleveland. Not only was the truck the better of all my test drives but I kept thinking of the service I received when dealing with Rueben. He is great dedicated and personable guy. Most salesman would have had enough of me after my numerous texts and calls but not Rueben. Once I decided to buy from DAS they made a deal from phone calls and emails very smooth. They picked me up from the airport brought me back for paperwork and had me on my way within an hour all thanks to Sam having everything in order. I love my truck. Thank you DAS.
Reuben helped my family and I find a car and we are excited to be driving away the same day. He gave us his card at a gas station and told us he can definitely find us a vehicle in our price range and he did just that. DAS Cleveland feels like dealership that is out to help.
I purchased a 2010 Mercury Mariner, very clean inside/out 12/18. I was unsure if I would qualify for financing due to lack of established credit but Sam did an awesome job by getting me financed and getting me the monthly payments I budgeted for, including the 3 year service warranty. You wont go away misunderstanding the entire process, Reuben is very knowledgable and patient and explains it all from start to end. Will update in the future. Thanks DAS.
If youre looking for a place to buy a new car, THIS IS IT! Diversified provided amazing service for me and my family in finding the car I was looking for. The man that helped me through it was a employee named Jimi. He made sure I got what I wanted and made it a quick and easy process. In the end I was satisfied. THANK YOU DIVERSIFIED!
Never met such a friendlier team of guys in sales before. Jimi and Sam worked extremely hard to get my wife and I in a SUV to our liking, and that fits our budget. Our whole experience here was GREAT, from the time we walked on the lot till the time we drove off. We will defiantly be referring family and friends... Thanks a mill guys!!
I asked only one question does the AC work, I was assured that the car went through a service and everything worked fine. I didnt expect Everything to work fine but I did expect the only thing i inquired about to work. I was wrong. The people are nice the Tahoe is in nice shape but now I get to rebuild the AC SERIOUSLY not happy. Well the air-conditioning is going to cost $700 to fix and the doors all now have rust. I would advise anyone to stay the hell away from here unless u like being screwed over.
I just want to take time to thank the Wonderful staff at Diversified Auto Sales!!!!! They helped me with the process of purchasing a 2010 Chevy Equilnox!!!!! Especially Shawn and Sam, they were patient friendly and they didnt stop until I was driving the vehicle that I wanted! Their customer service was Priceless!!!!! Thank you DAS you guys are the Best!!!!! I am sending people your way!
We found DAS Cleveland thru Carguru, because of a vehicle we were interested in purchasing. We contacted them by email and phone and got an immediate response from Mike. We got excellent customer service from beginning to end from him. Within a week the car was checked and approved by or mechanic and purchased. This was an awesome experience. No unwanted pressure at all to purchase, just very accommodating and personable service.
I drove two hrs to see my main man Jermaine we been talking over week about the buick I got today everything that he said about the vehicle was true he was very nice and respectful I have not seen a young men that was on point as him I would recommend him to anyone diversified auto sales is the place to go
We bought a 2012 Dodge Durango from here. The deal was easy and it is a solid SUV. My Problem is with the Salesman Jimi and his Boss. When we test drove the SUV they had to air up one tire which is not uncommon if they have set in cold temperatures for awhile. The next day I noticed the tire was low again and took it to a tire company to fix. The Rim is bent and cracked. We called Jimi and was told by him that they would be more than happy to find one and replace it at no cost. A few days later we called and He (Jimi) told us that because of the cost of the rim ($200) they would not replace it and wished us the best. We have contacted the Attorney General and are now waiting on DAS to Respond.... More to follow.. DO NOT DEAL WITH DISHONEST PEOPLE LIKE THIS!!!Update: As you can see from their reply that they did not address the dishonesty of the staff which was the whole point of this review. Once again Do NOT deal with a dishonest place like this when there are so many honest and trustworthy companies out there. If you do decide to deal with them all I can suggest is to have witnesses to everything that is said or ask them to put it in writing.
The car I purchased was as advertised. I found it online and drove 380 miles to pick it up, a risk but they came through with the car I wanted. they could not been more helpful and professional group. Dave especially made sure everything I needed was provided. Everything was ready when I arrived they even helped with my rental return. A thoroughly professional and enjoyable experience.
Diversified Auto Sales Has a very knowledgeable, professional, and friendly staff. There was absolutely no pressure and its all about the purchaser not just the sale. The entire process was not time consuming and not stressful at all... I Highly recommend Diversified Auto Sales. Thank you to our sales Rep Jimi.
WoW! Where do I begin. The staff at Diversified Auto Sales, are all amazing. From the detailing man to the finance officer. I wanted to especially give a special thanks to Shawn Richard. Mr. Richard is very knowledgeable about the industry in which he works. I went in with one prospective, in which was fine,however, Shawn took the time to educate me about what I was looking for and what I was trying to do, with regard to my credit, he was very sincere and honest, in which I really appreciated. Did I mention, that Shawn is also a comical guy, which made my experience even more pleasant. Hats off guys! You all rock. I can certainly understand why Diversified Auto has been around so many years. Team work is important.
If I could put zero stars for this company. They are one of the worse places to get a car. I went in for a car and put money down to hold it for 11 days. I go in to get the car 7 days later and it was sold. They then tried to put me in another car. It was a nice car but th he heated seat function didnt work on the drivers side, they expected me to pay to fix it.
Thee best possible place to purchase a car! Rueben was funny, personable, knowledgeable, and overall and MOST IMPORTANTLY helpful. As a first time car buyer, I was filled with a room of honest and hardworking gentleman and they had the upmost grandest professionalism. If y’all see my new 2015 Kia Forte on the road make sure you give me a lil beep beep !
I was very nervous about purchasing a car by myself because I am a single mother with children but I was need of a car like yesterday so I decide to come here based on the goggle reviews an jeremaine was the very very helpful respectful an very Knowledgeable about their inventory an provided me with all the details an also he was not Forceful I am so so happy I came here listen I will recommend him to my granny that’s how much I trust them all 😄😄 this way
Came in a couple weeks ago just looking. Ran into Jimi who was so knowledgeable of all the cars. He showed me exactly what would work for me with my down payment. Ibsaved and came back... Then Sam made all the magic happen with affordable payments. I Love this car lot and wish all my family and friends would shop here. As a matter of fact Im sending them to Diversified Auto Sales to see Jimi.
Only have good ratings because they give you a B.S 3 month power train warranty if you give them 5 star rating. Bought a 2010 Audi A5 Convertible, told the sales guy up front it was jerking. A month later found out it was the transmission that was going bad. When I test drove the car it had floor mats, when they took it to clean it they were gone for 50 minuets with my car and was still dirty when they delivered it with no floor mats. I called up there to get them but they acted like there was nothing they could do. Worst EXPERIENCE!!! They are rude and strick for no reason and don’t care for the customer at all. They don’t stand behind there products and don’t service their cars. DONT BUY THERE!!!!! Please Trust Me!!!
They sold me a truck and within days something was wrong with the breaks, the engine light came on, obviously they dont do A thorough check on their vehicles. And Reuben just try to shrug me off on both issues, I even inquired on the engine light and he said well take care of it and he didnt.
I went into this lot looking to purchase a new vehicle for my family. I got referenced from a friend who bought a vehicle there not too long ago. When we got on the lot I was approached by Jimi who asked me a few questions about what i was looking for and pointed me in the right direction. I didnt feel pestered or pressured which is something to say based on past experiences Ive had at other places. When it came to the paperwork for the purchase i was assisted by Sam who once again answered all my questions and went over every detail with me. Im very satisfied with my purchase and would recommend Diversified to any of my friends. Great people and great vehicles! Thanks Guys!
Purchased a nice Mercedes paid well over $7k+ happen to find out the check engine light was switched off purposefully because the estimated cost to fix the problem was $3500 minimum. The engine light came right on after 3 days of purchase. Terrible experience. . Just terrible.
The buying process with Reuben was fun, he was energetic and positive. Ultimately, DAS Cleveland was not fully transparent about the vehicle I purchased. The vehicle I purchased has power-deployable running boards, and the drivers side was stuck out. The entire sales team repeated numerous times, oh, it just needs greased! These things always do that, they just need greased. I asked Reuben if their team could grease it while I finished up paperwork inside. When the vehicle came out, the running board was still in the stuck-out position - and Reuben said directly, you just need to give it time for the grease to settle in. Nevertheless, me & my wife trusted what he said. Come to find out, the motor is in a weakened state - and the part alone for that one side is on a national back-order and is $1,500.00, not-to-mention the labor cost to install. DAS Cleveland will not fix the problem, and I paid their full asking price for the vehicle + tax, fees. Lesson learned - I will not be getting another vehicle without a full inspection by a third party, as I didn’t do with this vehicle in particular, and wont be returning to the un-helpful DAS Cleveland dealership. It also doesn’t surprise me to see such distasteful responses, made by what seem like eleven-year-olds to negative reviews. The full story is what I shared above. They said one thing, and sold another. End of story.
I purchased a Chevy equinox that was so badly rusted out I could not drive and had to return back to the bank. I took it in the shop to have the wheel bearings fixed he advised me that it wasnt worth fixing because the car looks like it sat in a flood for days the complete underbody of the vehicle was completely rusted out and falling apart. I took it for a second opinion they advised me of the same thing the car isnt safe to drive. I live in Ohio the vehicle under my car was never in a flood. They sold me this lemon after I put $2000.00 down on this vehicle that I had for only 12 months now I cant even drive. I have driven my 4 year old twins numbers times out of state putting our life in danger with this piece of junk. I spoke to the manger all he offered to do is fix the wheel bearings. The car isnt safe to drive the wheel bearings is the least of my problems. Now Im just screwed all the way around.
This place is awesome, great customer service, Reuben was a great sales man! He took his time and explained everything to me, oh let me not forget he is a huge browns fan! I would recommend anyone to this place especially Reuben.... Thank you so much, your the BEST!!!!
Never ever... buy a used vehicle from this place never ever.... they will not help you with automotive problems that may come up in the first year of you owning the vehicle under 18,000 miles of having vehicle, the finance guy is rude on the phone will hang up on you. Go buy new car, dont waste your money here at all..
Purchased a $14k car. Sold me a car where the audio turns off randomly (ie, every time I get in the car after a few minutes), and never bothered to tell me about it. Put paperwork over a giant gash in the leather in the back seat to hide it. Didnt notice until after buying. I feel tricked.Be prepared for typical car salesman price negotiating techniques. The back of envelope calculations, the misleading on price reductions, initial refusal to pay for defects found by the mechanic, trying to use warranties as a bargaining chip, acting visibly upset over a reasonable price based on data from used car pricing websites, the act that my boss will be angry if I reduce the price! These games are old and boring, and just make people angry, so dont do them.
Cheap cars, owner is a business man, understand what he does, and gets price knocked a few $$$ to get to a middle ground. Bottom line, I got the car I wanted. The price was not exactly what I was prepared for, but I paid it anyways because it was still cheaper than if I had got it from another dealership.
Amazing staff!! They were the only ones who were able to get me into a car & they treated me like a human being instead of their paycheck!! They were honest, they let me know exactly what was what and got me in something cheaper than what I was going to go with. They could have got more money out of me but they wanted me to be comfortable with my choice and I have never received that kind of service anywhere else.
Dave & Sam were sooooo awesome they gave me a great deal on a awesome 2007 suburban chev !!!! They were so helpful & patient with me because Im a not the easiest person to please lol they work with you jut be honest let them know your budget & what you would like to get into highly recommend great place to also build credit !!!
Reuben THE BEST SALESMAN... I’ve brought my car a year ago and brung my aunt in today and she walked out of there with a car with no hassle at all.. walked in seen what she wanted and he made sure she got right in it before we left .. greatly appreciated and wasnt a long process at all..
DAS Auto is by far, one of the most REASONABLY PRICED, RELIABLE, FRIENDLIEST & EASIEST Auto Sales Grp to purchase a Vehicle from, the Sales Team is Awesome from the Mechanics to the Owner....SHOUT out to Vega, our Salesmen, Reuben, the Hype Salesmen & Sam....the Man behind the Desk, Pen & Paper Man....thats what I call him...lol, bottom line U GUYS ROCK!!! C U NEXT VEHICLE, U KNOW WHAT I WANT!!!The Negotiations were AMAZING & They Work with you!!!
Total reviews rating 4.6
199 Reviews for Diversified Auto Sales LLC 2023:
Review №1
2022-01-10These guys are great! Very easy to work with, good communication, and they made Christmas the best one ever for one in particular girl!I didn’t even give them the sob story or my plan and right up front they worked with me and helped me out! They had the exact car she has been eyeing for a while, so I drove all the way from Michigan to check it out and surprise her. After losing her dog after 14 years, and breaking her leg in the same month, to see the joy in her reaction to the car was priceless, and so was the care given by the team at Diversified Auto Sales.They cleaned and prepped the vehicle really nicely, helped me financed a very fair price, and I was able to take it home same day and deliver a great Christmas gift!We love our 2014 Subaru Crosstrek and would recommend the experience buying from Diversified any time!
Review №2
2022-08-10I had the pleasure of dealing with Frank and in my many years of buying cars I have never dealt with someone with his integrity, From the 1st call to the last and many in-between Frank was always helpful and honest, I had the confidence to buy my BMW M Roadster, I live a few States away and wasnt able to view car or test drive in person but had faith I was dealing with a man of good character My car was delivered to my home and it was more than I expected. Frank Thank You and keep up the good work
Review №3
2022-03-23Jermaine did an amazing job! He was very kind and helpful. He made sure that we were able to get out of there with the car we wanted. My daughter is in love with her first car! Thank you so much Jermaine! You rock!
Review №4
2022-04-23Everyone who works at Diversified Auto Sales is very polite and personable!!! I rate their customer service skills a 10+. I bought a beautiful Nissan Xterra and couldn’t be happier with my experience with their outstanding team that works so well together !!!
Review №5
2022-01-10Great teamwork and truly one of the best car buying experiences Ive ever encountered. Jeremaine was fantastic, went the extra mile with all questions and was never pushy in any way. Finance was smooth and quick, and Frank was extremely helpful and knowledgeable on the particular vehicle I was purchasing. Great bunch, highly recommend looking at their lot when car shopping!
Review №6
2021-09-04By far my best car buying experience! Brian and Jermaine were very easy to work with. The whole process took less than an hour. Very impressed. If your looking for a great deal on a vehicle these are your guys. Highly recommend!
Review №7
2022-04-01I bought my last 2 cars from North Coast Auto. Leroy is the person Ive always dealt with and he gets me the best deals.
Review №8
2022-05-17Jermaine is a great salesman and very knowledgeable about his job. Am I would recommend home to everyone
Review №9
2022-07-09Jeremaine was my salesmen an I say he is the best at what he does I wo recommend him to my family an friends or anyone who needs a car hands down the best
Review №10
2022-06-30They are a piece of shyt auto sales.I went to buy a car they wanted to finance me I said no I would use my Bank and they ran my credit through them anyway because I didn’t end up getting the car ! They will pay for tht 🤬🤬 they are missing with my lifestyle and it’s unacceptable!!!!!