Distinctive Kitchen & Bath in Columbus
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Columbus, Franklin County, Ohio, US
Site: https://distinctivekitchen.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–3PM
- Sunday:Closed
We had Quartz installed on our new home which had seams and slights chips. Jeremiah fixed every single one of them and couldn’t notice any issue with our Quartz now. He even recommended cleaning supplies for Quartz and made my island and countertops shiny beautiful. Pleasure working with him and the company. Would definitely recommend !!
I would like to give a shout-out to Joe & Nichos. These gentlemen are hard working professionals. They work well together and understand the task they need to perform. My kitchen and bathroom installation looks wonderful. I will highly recommend your company and installers to all my friends and neighbors.
Had a seam issue after installation. Jeremiah came & fixed it & we cant even see the seam at all! Very satisfied! We love our countertop. It is beautiful! It was a pleasure working with this company.
Distinctive did a fantastic job installing our granite countertops. The staff were all polite, professional, and skilled at their trade. Countertops were installed sooner than expected and we are very pleased with them. Thank you for excellent service!
After a few hiccups with my installation, Jeremiah and Gerry did an awesome job with my countertop installation. They were very professional, knowledgeable, punctual throughout the entire process. I would highly recommend these two guys for future installations.
We dropped something heavy and chipped the corner of our quartz counter. Jeremiah from Distinctive Kitchens came out today and repaired the chip...what a fabulous job he did!! Cannot see or feel the repair, its as if it never happened. He was timely, so professional (like everyone from Distinctive Kitchens) and personable. Thanks so much, Jeremiah and Distinctive!
Jeremiah, austin, and the whole team at distinctive Kitchen and Bath did a great installation of my new granite countertops from Home Depot. The whole team was professional courteous and efficient. I would definitely use them again
Jeremiah with Distinctive Kitchen and bath did fabulous job on the touch up for our island that was installed a while ago. He was professional, prompt, and did excellent work! Thank you for hiring employees like Jeremiah!
Jeremiah came to repair a chip in my countertop and was very fast and efficient. He also took the time to go over in detail the best products to use/avoid to clean the countertops based on the type to protect the finish on them, and the countertops themselves.
Jeremiahs service call was very professional. He was kind enough after finishing to give me tips on caring for our quartz counter.Great job and service!
Jeremiah and Tommy did a tremendous job making sure the countertops fit perfectly. It took some creative adjustments but Jeremiah worked it out. We couldn’t be more pleased.
Adam had very quick turnaround on our initial plan and estimate and took extra time to explain the process to us when we were in to place our order. We were initially told 2 weeks to schedule measurements but we were able to get in the same week. Joe and Gerry handled our install - they arrived timely and were quick and efficient in the process. Due to an error on the part of our contractor they were unable to install the backsplash, but worked with the contractor to come up with an alternate plan. They were very thorough in checking the fixtures to the cuts in the quartz and Joe took the time to explain maintenance and care. The only hiccup in the entire process was post-measurement - the approval and install scheduling process were very confusing and inefficient. But overall we are very happy with both the product and the efforts of all staff.
Jeremiah came out and fixed 2 discolored previously repaired spots on our countertop. He was very informative and did quick and quality work. I can’t even see where the repairs were made!!
Im so impressed with the service I received from Jenni and Jeremiah. They were so helpful and quick to answer questions and assist us with our countertops. Really great to work with them both.
Jeremiah was a quality installer. He performed with excellence and professionalism. The staff here are friendly, kind, communicative, and accommodating. Thanks Jeremiah and team!
Awesome to work with installing our kitchen counter top. The installers (Jason & Kane) were professional, patient, and willing to help. They made sure to make everything exactly how we wanted it. They went above and beyond while installing our new counter. I would use Distinctive Kitchen & Bath again in the future as well as recommend them to others!
Jason, Kane and a few others recently installed our new granite countertops, we could not be happier. They were very professional, friendly and did an overall fantastic job. We love our new granite countertops and would recommend Distinctive to anyone looking for a great company to work with!
Great Customer Service all the way around. The in store rep was very understanding with our daughter as she waffled back and forth between many different counters. Very patient and understanding. Once we finally settled on the best bathroom counter it was tough to get a time for install but worth the wait. Jesse & Matt were quick and efficient with the install and very pleasant and patient with my questions. I would recommend them to anyone wanting an easy transition to new counters.
We are very pleased with the counter that we purchased from distinctive kitchen and bath. We replaced our laminate counter that came with our home. Everyone that we worked with were professional and very helpful. Tyler and Kamal installed the counter Wednesday. Thank you for making this process very positive. Well done all.
Update: Five months later and my countertops are ruined. They are blaming me and saying its water damage. I take care of my stuff as I do not like to waste money or time. This is so disappointing as I will need to replace the countertops again. I will wait until I am closer to selling my house. I will not use this company again and I will be sure to let others know. I am a nurse and will pass this along to others I work with and the people I take care of.Very pleased with my kitchen project. I ordered my counter top through Homedepot. Distinctive came out to install my counter top. From start to finish it was a pleasant experience. They fixed things that were wrong for 20 years in my kitchen. It looks amazing. I would recommend them to do other projects for friends and family.
Great install! Troy and Marques arrived on time and went right to work. The tear out of the old and installation of the new counter-top was quick, efficient and problem free. The plumber that installed the fixtures and disposal arrived within 45 minutes after the counter-top install was complete.The finished product is even better than I had imagined.Best remodel experience that I have ever had!
So much praise! From the selection process, to purchasing, the measuring, and installation -- nothing but the best quality service and product you could ask for.We went in on a Saturday morning and didnt have any trouble with someone to help us. Really nice gentleman helped us work through all of our options and select a few contenders. He then gave us a tour through the warehouse and the storage area to see all the different types of stone. We even got to see some LOVELY special order granite that I will never forget. A little out of our price range, but a natural wonder!We ended up going with a marble-like quartz since its easy to clean and durable.For all visits to our house, the appointments were scheduled ahead of time and we received a call 30 minutes ahead of time to let us know they were on their way. They showed up within the given time frame every time.The measurement process was fascinating to watch (its done by machine) and the tech, Will, took the time to talk through everything. Poor guy had to measure the opening for our farm sink a ton, but his accuracy paid off in the end!The installers, Jason & Nico, were super friendly and very thorough in their work and explanation. We knew they would have to notch out the sink insert onsite and they had no problems doing so - especially with Wills accurate measurements. They cleaned up when they were finished and made sure to cover care and cleaning.Super happy we went with Distinctive Surfaces! Cant recommend them enough. Very professional and reasonably priced!
The installation experience was fantastic. Bobby and his team were friendly and knowledgeable. They explained everything and made sure to clean up after themselves before they left. I was very pleased with the whole installation process. BUT the office/admin team needs a LOT of help. They wont give you a time frame for your installation appointment until the day before, which makes it impossible to plan around. I ended up having to take an entire day off work. When they came out to measure, they send a proof of the drawing for your approval. I told them the countertops on one side were too long and they agreed, but couldnt remember if they included that portion in my price. They told me just to go ahead and pay this amount and they would refund the difference if there was one. A few weeks later they did call to tell me I was due a refund (thankfully they did inform me), but its been a MONTH and I still have not received the check in the mail (yes, they do a check and not a direct deposit). Ive called several times to follow up, but still nothing. Couldve been a great experience if not for this.
Either understaffed or careless, but really didnt seem much interested in selling granite.We are building a $50,000 patio and wanted granite for our bar.Went to them and another place both were anything but eager to make a sell. Could have easily walked away today with our granite but imagine I will keep looking til i find a place more interested in our buisness.
We are extremely happy with our new granite countertops . Adam was fantastic to work with. He was very informative and gave us plenty of options. From measuring to installation was exactly three weeks which is what they promised. The install team headed by Kep was fantastic. The day after the install Bobby from the installation department came out to check on his employees work. We are impressed. Several days later we noticed a little divot which needed attention. The repair was done two days after we called. The repair is perfect. We couldn’t be happier and we definitely recommend this company.Jonda and Jamie Sims
Awesome! Simply Awesome! Tyler and Adam were so personable and respectful.. and their work is very professional and timely. Much appreciated and highly recommended. Kudos Tyler & Adam! Thank you so, so much! I suggest a raise for these two fellas!
We were extremely surprised by the selection and the helpfulness of everyone. The experience from selection to layout to install went smoothly. Installation took a few hours and were very concerned everything was just right before they left. Victor and Kane are excellent installers.
I purchased cabinets and countertops from Home Depot which was a disaster, but Amanda, at Distinctive Kitchen & Bath went out of her way to help me when she didn’t have to. Everything about Distinctive was top-notch.
Our cabinets are beautiful! The color looks so great with our house and the installers did an amazing job!
Distinctive Surfaces was great from beginning to end! I was referred to them by my family members and the quality, price and service was 100% on point! I had no clue what I wanted and went in with just my cabinet color and they helped me narrow down the choices while being very aware of my budget. Thank you! I recommend using them!
Jeremiah did a great job! He took care of the problem quickly and provided some tips on keeping the countertops looking new.
Distinctive Surfaces did great work on a break room refurbish that I helped coordinate. They did the corian solid surface counter-tops portion of the remodel. They were very professional and timely during the entire process. We will definitely use them again.
Jeremiah was very thorough and took the time to teach me how to care for my granite.
Jeremiah was quick and knowledgeable with his repairs. Very polite and professional great job! Thank you!
Jeremiah did a great job, his problem solving skills are extraordinary! The sink I had purchased separately created some undesirable issues and he problem solved it to make sure that the sink I adored worked for the counter of my dreams. He educated me along the way, very knowledgeable and helpful. Thank you!
Great job! Went the extra mile to solve an issue and satisfied with the installation and final product. Thanks!
I heard about Distinctive Kitchen & Baths from a friend who had a great experience with them. I could not have had a better experience with the purchase & installation of my quartz countertops! Adam was a top-notch, trust-worthy & very attentive salesperson guiding us along the way. He was always eager and available to help with the process. The installers, Gerry & Joe were very friendly, informative & professional. They did a top-notch job as well. I would highly recommend Distinctive Kitchen & Baths to my friends, family & colleagues. Lisa V.
We love our new Ocean Jasper quartz countertops. They are absolutely beautiful! Tyler and Adam did a wonderful job with the installation, were very professional, friendly and great attention to detail. They know what they are doing! I can’t even say enough good things about how smooth this process went. The whole staff was great from day one. Many thanks to Cortni! Highly recommend Distinctive Kitchen & Bath!
Great experience from beginning to end, from my salesperson (Cole Baker) to my installer (Bobby Baker). Everyone I met was friendly and welcoming. I was never pressured or rushed and the final result is a gorgeous countertop. I highly recommend this company.
Christian and Zach installed my beautiful new granite countertops yesterday. They did an awesome job. Were here a little longer than expected, after we determined wrong ends were polished on 3 of four pieces. They polished the correct ends and installed. When I inquired about care, I was directed to use the web site for details and given advice on products to use. They arrived on time, masked up and were ready to go as soon as they arrived. Will definitely recommend to family and friends.
I will start off by saying our installers were awesome. They were professional, took their time to explain care & maintenance, and were friendly. I would definitely recommend them. Unfortunately, I cant say the same about the rest of our experience. The person who came to measure was rude right off the bat (may have been their personality, but it was very off-putting). We were told that we required extra material than our original quote for the backing, so we paid around $125.00 for more. When the installers came, they said our backsplash was now too tall and would need trimmed down. They were back in under a week to finish the job. It looks great, but we ended up paying for extra material just to have it cut back off!
Jeremiah was at our home today for a service call to install a sink and done an excellent job was very pleasant and helpful. He had been to our home on another occasion so I was very happy to see that he was there today everything went very well it was a very good experience and I would recommend Jeremiah and Distinctive to anyone
What an awesome professional and wonderful company to deal with! This company keeps up on all the latest innovations to insure a complete and impeccable job.
Our kitchen remodel is complete now that our beautiful countertops have arrived! The entire process went very well from scheduling the measure to install. Our measure was very knowledgeable and helpful putting our minds at ease and answering our questions. He also helped with avoiding delays by advising us that our sink was too large for our cabinet. Martie Sowers was very efficient and so nice. She offered to pick up our new sink if we were unable to drop off. She followed up with us after install to make sure everything went well. The gentlemen Joe and Kamal who performed the installation were professionals with Dekton countertops and made sure that the measurements and seating of each piece were precise. The owners stopped by to checkout the job and for quality assurance measures. The plumber - electrician was excellent, knew his trade well and hooked up the sink and dishwasher efficiently and was so pleasant after his very long day. We were his last stop at 7pm! Thank you to all of the moving parts at Distinctive! It’s been a wonderful experience.
Had a wonderful experience today with Geoff and Kane. Doing my own master bathroom renovation I needed five pieces of quartz installed in order to finish the job. Not only were the pieces installed perfectly both Geoff and Kane took 20 minutes at the end of the install to make sure we knew how to keep the quartz clean and how to care for the surfaces. If you need any countertop work done just ask for them. You won’t be disappointed.
We wanted to let you know how pleased we were with Joe and Jeremiah today when they came to repair the gap in the sink to the counter top .... that your company had installed for us a few months back. And that when we called about the problem you got back to us right away and sentthese men to fix it.They were every friendly and knew exactly what needed to be done to fix the problem and worked with us to make sure we were happy with the results !We will make sure to recommend Distinctive Kitchen and Bath t
Jeremiah did an excellent job on my countertops. They look shiny and brand new. He even took the time to repair some chips around my sink. He was very knowledgeable and I appreciated his service. He is an asset to your team.
Jeremiah did a wonderful job with our quartz countertops. He gave many suggestions of cleaners to use as well. His cleanup was amazing. I could t even tell he’d been there. I highly recommend!!!
Jeremiah did an excellent job on fixing chipping on our sink hold. He was very friendly and experienced. He polishes our entire countertop and guides us on how to take care of it in the future. We are very happy with his Service. Unfortunately, we are disappointed with what have been told us during purchasing the countertops. We were told any chip or crack would be cover under warranty, but when it comes to the chipping on the sick hole, they said we Dont cover that. This Ubatuba granted, and my family has it for years but never had any issue. I believe their products suck, and ill not recommend them. Also, make sure to ask and read their warranty policy before purchase.
Project was completed on schedule and looks great. Attention to details was exactly what I expected. They made a return trip to make an adjustment to our dishwasher opening that was slightly out of square. We are very happy with the end product. A special thanks to the installers Joe and Gerry!
I had some problems with my counter top that I purchased through Home Depot. They no longer deal with the company that made and installed my counter tops. They now contract out to Distinctive Kitchen & Bath. Victor and Mike came out to inspect our problem. These two young men were so polite and knowledgeable. One took the time to sand the edges of my counter top, which has helped immensely. They werent sure that they could do anything more until Home Depot made their decision on to repair or replace it. Home Depot is replacing it for us and I am looking forward to having Distinctive Kitchen & Bath come back and do the job.
These installers did a wonderful job.I love my new granite island top.I think they did an excellent job very professional very satisfied with my Island I got the granite my seem is barely noticeable. I think you would be very happy to go with distinctive Kitchen and Bath I couldnt be more happier. April 29th. I had Jeremiah come back from distinctive today is May 13th I had distinctive Kitchens come back to fix a few things on my new granite countertop. Im here to say this young man Jeremiah did an excellent job I would recommend distinctive Kitchens to anyone if youre looking to get new countertops they are top-notch excellent people that they have working for them I would recommend them to anyone I give them five stars all the way thank you so much distinctive Kitchens.
Victor and Sandy were the installers today for my new granite countertops. They were friendly, thorough and excellent regarding timeliness, quality of work and professionalism. They answered all questions I had. Highest recommendation!!
Distinctive Kitchens installed the countertops that we purchased through Home Depot. Martie did a great job as our project manager. I called her after the installation because we had some hand prints left on the surface of the counters and after providing her pictures she was able to confer with colleagues and determine a fix. She sent Jeremiah to clean the countertops. Jeremiah was professional, personable and very efficient. He had our countertops shining like glass by the time he was finished. He also gave us a list of products to use for cleaning our stainless steel, our tile back splashes, and our new quartz countertops. He explained why those products worked well and told us what we should not use for cleaning them. We appreciate him going above and beyond by educating us on our kitchen upgrades of tile backsplashes and quartz countertops. He was top notch and we totally recommend him for anyone that needs work done.
Jeremiah was the absolute best. He was nice, helpful, and very knowledgeable. He provided top notch customer service. I would highly recommend him and will certainly use him if needed in the future. It is so refreshing to meet someone that is so passionate about the work that they do. Thank you!
Great & knowledgeable staff, and impeccable selection. I’m so glad chose to go with Distinctive for our granite countertops. They are gorgeous. Thank you Jeremiah for all of your hard work. We highly recommend Distinctive! Their price, quality and experience cannot be beat!
Jeremiah did a great job repairing 2 chips in my quartzite countertops. In addition, he leveled and reinstalled the bathroom vanity top and backsplash. He repaired the caulking and made certain the vanity top was level. He thoroughly cleaned all work areas and explained all that he was doing. Jeremiah was professional, conscious of safety issues, and did an excellent job.
Joe and Matt installed our quartz countertops for a new build, and we are beyond impressed with the perfect craftsmanship! They were extremely helpful in guiding me in the right direction for which cleaners to use (and which ones to stay away from)! Thank you for the obvious pride you take in your work!
We are very pleased with our new granite. And Especially Jeremiah who came out two weeks later to make them shine. He was very respectful. Gave me advice for the care of the granite and kept his distance and wore a mask properly.
We had our beautiful quartz countertops installed in December. Everyone weve encountered at Distinctive have been a pleasure to work with, from our salesman Adam to Jeremiah, who came out today for a few minor touchups. Jeremiah was extremely knowledgeable and willingly provided suggestions on the most effective ways to clean, maintain, and service our countertops when needed. He even offered to change the silicone color from clear to gray for a more seamless look between our backsplash and countertops. We will definitely be purchasing from Distinctive for all of our future kitchen and bath projects!!
I had visited 6-8 marble and granite showrooms and it was past time to install the marble surround on our fireplace. during our renovation. It hadbeen a frustrating experience of not finding any marble that I loved until I visited Distinctive Marble and Granite just a few minutes northwest of Dublin. It is a very cool studio with several beautiful tables of stone where people gather and work out plans. I hadnt made an appointment that day because I simply was tired of not finding anything and thought Id be in and out in less than 10 minutes. April, one of the staff, walked with me outside to the bone yard and within minutes I had put a hold on several slabs of marble. Until April mentioned it I didnt realize that quartzite and dolomite can also be used on a fireplace. And that bit of important information opened up loads of choices for me. Most people choosing stone usually return to check everything else out again and of course I did also. I even visited a 3rd time too which was fine with April, who was very friendly and patient with a great sense of humor. She did not rush me into making a decision I might be very sorry for later. She also made it clear that she wanted me to be happy with the one I was about to choose. My husband and I had decided on a marble slab and even considered using porcelain when we arrived to order the marble. Walking to where the slabs are displayed, we passed a slab of quartzite that I hadnt seen there before and was like omg, I REALLY like that one. I wasnt sure if was available or if it was too late to change my mind, and whether or not April would appreciate this big change. She said that it was available and quartzite too. What a relief! With Aprils help we moved clear patterns around on the quartzite slab to make sure we would like the fabricated design. The order and templating were simple and within a few days our quartzite will be installed. It was a pleasure to work with April and very encouraging to see that Distinctive Marble and Granite offered lots of beautiful choice slabs for us.
Troy and Marquis were very personable and did a great job installing my new counter tops. Also, Troy took the time to be sure that I understood how to care for the solid surface that I purchased through Home Depot. I was very pleased with the installation process, including the gentleman who took the measurements at the beginning of the process, and the plumber who finished up the connections after installation.
Wanted to thank Jeremiah for all the work he put in at our home the past month. We unfortunately had some issues with templating and while he had to come back a few times, he was always polite and wanted to get the job done right. He even took the time to leave a cutting board he fabricated from some left over material as a surprise for my wife.a good hard worker, would definitely recommend.
Distinctive Kitchen & Bath is a first class operation soup to nuts. Jason, our sales person, flexibly and creatively met all my nit-picky details with cheerfulness and expertise. Keith and Bill, my cabinet installers, had an attention to detail that is unrivaled in the business. Joe and Jarid repaired a few divots in my granite with such precision that I couldnt even identify where the spots had been. This team can bring your dream kitchen to life in a way that makes you enjoy the process.
We recently remodeled and had a new kitchen installed. Our cabinet maker uses Distinctive Kitchen & Bath to supply the countertops. The process of templating, proof approving, and scheduling was easy and Jacqueline worked to correct our proof to the appropriate edge profile when the first proof was incorrect. The day of our installation, Matt arrived and after dry setting most of the countertops, I realized the edge profile was not what was approved. Matt worked with the team to return the countertops, have them fixed, and volunteered to come back out that weekend to install them. He and Victor worked efficiently and quickly, were very professional, and answered all of our questions! We would recommend the company and our installers Matt and Victor if youe looking for a professional countertop experience. One complaint is the girl who did the template couldnt think out of the box to measure and go back to the office to work up a price on an option we would have preferred instead of saying she couldnt do that when her phone didnt have service to call her boss and obtain a price at that exact moment. If she had been able to think beyond the box, we could possibly have given five stars.
This was my first experience of purchasing counter tops. A family member recommended we visit Distinctive Surfaces and we are so happy we did. The salesman, Adam, was very helpful in making suggestions on the different granites they carried. We were impressed with their production area, which we were able to tour and the process for laying out our counter tops on our specific granite slab.Jacqueline was good to communicate with us and helpful in scheduling the measuring and installation.The guys who installed our counter tops were professional and efficient. We had one slight problem and they quickly returned to correct it.We are very satisfied with our experience with Distinctive Surfaces and would highly recommend them!
Eric & Nick at Distinctive assisted us with our new build with kitchen & bathroom surfaces. We ultimately picked granite throughout our house. They helped us select every room and showed beautiful selections. The installers were the nicest crew we had in our house. Patrick & Danial were professional & explained how to seal and clean the stone. I would absolutely recommend Distinctive Kitchen & Bath for any project.
Excellent Customer Service from Jeremiah today on our countertop. He explained the steps he was taking and we are very pleased with the end result. Very knowledgeable young man. Thanks again for the excellent service.
We had a very positive experience working with Distinctive Kitchen & Bath. We picked out quartz for our bathroom vanities and had them installed. Both Adam and Tyler were knowledgeable and professional. We happily recommend them!
Wonderful company to work with. Very helpful when I visited the store to see larger slabs of quartz before picking my countertops. Made all the requested adjustments to the template and Jesse & Matt who did the install were awesome! Large job and took longer than they probably planned but stayed until 7p on a Friday night to get the job done! I love my new kitchen!
Jeremiah came out on a service call for a chip in our quartz counter near the sink. He did an amazing job fixing the chip and giving us some advice for care of our countertops. Highly recommend.
We had a beautiful quartz countertop installed on a kitchen island. The installers were top notch! They were very careful transporting & installing the countertop. They were very knowledgeable & accurate with the installation, taking care to measure the holes for the faucet etc. perfectly. They cleaned up the work space when finished. They cleaned & shined the quartz beautifully when done. I was surprised that it only took a week from the time they came out to measure to the time they did the install. I highly recommend Distinctive Kitchen & Bath!
We have used Distinctive Surfaces for 2 kitchen makeovers/granite countertops. Both experiences were wonderful, but the most recent was exceptional. From my initial email inquiry, Carrie responded in a timely manner, met with us on 2 separate visits to the store and delivered an estimate that we were happy with. The gentleman that came for the laser measurement actually called when he was on the way and was very professional (Chris?). Our installers, Justin and Steve were exceptional. They were very pleasant and professional and we couldnt be happier with the end result. We will recommend you to everyone we know. Thank you again!
Martie and Distinctive Kitchen have been great through the entire process. From the initial communication to working through the process of measuring, cutting, and installing our new countertops; Distinctive Kitchen and the entire staff have gone out of their way giving amazing service every step of the way. I highly recommend them!!!
Awesome experience so far! Eric came out to measure the kitchen counter top prior to installation. He was professional, courteous and insightful. He called ahead of arriving and was ON-TIME! He set the expectation for delivery and installation and verified all of the items I selected were recorded accurately. Eric is the perfect individual to representative the company. Im looking forward to more great service and satisfaction as this process continues.
We had a tile backsplash installed by Esteban. He was professional, detailed, efficient and consulted me so that I got the fine details I wanted. His skilled workmanship is beautiful!
My experience with Distinctive Kitchen and Bath has been excellent. The sales process has been very easy and informative. Measurements were taken yesterday by Eric who has a great amount of experience and the specs were sent to the main office even before he left my house. Next step will be installation and I feel confident the same level of service and experience will arrive to manage the finished product!
We absolutely love our new granite countertops and cabinets from distinctive kitchen & bath. During several months of home renovation, working with them was the highlight.Having the ability to design our own kitchen (just how we want it) and see that come to life, has been so fun!The team at distinctive was helpful every step of the way and always responsive to any questions we had.Will absolutely be recommending them to everyone!
Beautiful counter top. Distinctive Kitchen and Bath communicated very well with us throughout the process, from Eric who measured the job to the installers, Jesse W. and Matt C. Very professional group of people. Extremely respectful of our home, making sure everything was protected when laying tools down and making sure everything was cleaned up. Would definitely recommend to others.
The counter tops and under mount sink look amazing! Jason, Nathan, and Devan were very professional and did an excellent job. We are so pleased with the experience we had with your company that we will most certainly recommend you to our friends. We especially want to thank Carrie for being such an awesome salesperson!
Be prepared for a two month turnaround rather than a 4-6 week turnaround as they originally state. I ordered my counters on 5/17 and was very surprised to received an install date of 7/17. I get the issues surrounding COVID but I just ask that they are more transparent with the actual date.I will say everyone I spoke to while I was in the store were very helpful and kind. Im just frustrated I have to wait yet another month for my kitchen to be complete. Ill update this review when the work is done.Update: (this is very late) but they moved up my instal date due to a cancelation and my counters look great.
Joe, Victor, Amber, Stuart and Dan do an a great job with our kitchen counter top order and installation, they also have great customer service and product knowledge. The granite counter tops looks amazing and we are very happy with them. I would highly recommend them. Job #14567
Amazing installation done by Jesse W. & Matt C. on our new countertops! We love them, they look great! The quality of installation is unmatched. Our installers followed through and went above and beyond why they were asked!
Josh and Joe did a great job with the countertop installation. Very professional. Answered all our questions and we were happy we chose Distinctive Kitchen and Bath.
We are so very pleased with the work Distictive Surfaces did installing our new counter tops! They were professional, personable, and arrived on time. We were especially impressed with the care they took with our hardwood floors. They put heavy pads down from the front door into the kitchen. When they were finished, they made sure we were happy with the end result. And we certainly were! We will be recommending Distinctive Surfaces to our friends and will be using them again on future projects.
Great service when we visited the showroom. We were given a thorough tour around the warehouse and the explanation of different products was very helpful. When it came time for the template measurement, they came when they said they would and were efficient and very accurate. The only issue was that we did not have the trim pieces on the side of the outside cabinets. I forgot to say anything and he did not notice. Because of this, the granite does not have as much over hang as it should have had once we put the decorative trim pieces on. I feel like he should have noticed that the side pieces werent finished (he is in the business, after all) and asked what we were doing to finish it up. But I also should have remembered to tell him. The install guys were very careful and I am very happy with the look of the granite.
We recently had quartz counter tops installed by Jason & Gerry. They did an amazing job! I would highly recommend them. They were prompt, excellent job with the installation, very conscientious of not causing any damage to our brand new cabinets and floors and no mess was made anywhere. Our counters are beautiful!! We purchased our counter thru Ohio Lumber Brick and Block.
Jesse W. and Matt C. arrived on time and were very thorough and professional in the installation. They took the time to answer all my questions regarding cleaning and care of my new quartz countertop. The gentleman that came out to originally take the measurements for the new countertop was equally conscientious. We are very pleased and would definitely recommend Distinctive Kitchen & Bath to others.
The installation was very professional. Patrick and his helper was extremely nice. He guided me on the whole job. And explained everything from day to day care. To long term maintenance! Amazing company. Will definitely tell others to use them!
So far the process has been easy! Working with Keith to pick out a remnant slab for our counters then Eric who came out to measure has been great! They are responsive and courteous. Looking forward to getting our new counters installed!
Great company. Helpful, professional, and easy to work with. Installers did a great job with our quartz countertops. Highly recommend, will definitely use them again in the future!
My wife wanted a countertop for a large table she was putting alongside the wall in her craft room so she could use it as a workbench. From the first moment I contacted Distinctive Kitchen & Bath they were the most polite and helpful group of people. They went out of their way to help me figure out exactly what we were looking for. They have an amazing show room and very helpful people to help you through the entire process. They went out of their way to accommodate every little thing that I needed, even the pick up of the product. A special thank you to Toni and her above and beyond service, even on her days off. Top notch establishment. The owners should be proud of their staff. I will sing the praises of this company to anyone I run across in the market for what they provide.
Great customer appreciation! Just had Eric from Distinctive Kitchen and Bath out to measure for countertops. He was friendly, accommodating, and proficient at his work. He didnt take anything for granted, being sure he got everything right before finishing his work. Distinctive Kitchen and Bath knows their business!
Getting my beautiful new quartz counter tops from Distinctive Surfaces was a breeze. I worked with Adam in sales and he walked me through the different options and pricing for each of my favorites until I picked the perfect one to fit both my taste and budget. Waiting for install felt like forever - but it wasnt - and the office kept me informed every step of the way. My installers were terrific - they put up with my nosy dog - and kept the install on track. Even when we ran into an issue, they stayed calm and walked me through my options. Thanks to both of you - Mike Wells and Tyler McLaughlin for your fun yet still professional attitude. Would recommend this company in the future.
The people and the technology at Distinctive Surfaces are great. Everyone we dealt with was friendly and very knowledgeable. Their cutting and polishing equipment is there for you to see in the process of making counter tops and it is awesome. The installers did a great job and we are very pleased. I recommend Distinctive Surfaces to anyone in the market for any type of counter top.
The granite countertop came out looking nice, and the process of ordering and measuring was pretty simple. The guys who installed it were a bit sloppy though. The left a rough section of adhesive exposed where they attached the sink. Also they left huge screws sticking out of my cabinets where they put in blocks to hold up the sink. They will definitely damage my yet-to-be-installed dishwasher, so Im going to have to cut them off or put in new shorter screws. They had to notch around a different cabinet and that came out a bit rough. Three stars though, because the countertop still does look nice and fits well.
Our countertop installation is in our newly remodeled basement. We were amazed at the wide selection of countertops. Everything from top quality granite to reasonably priced laminate. The patterns and color selections are varied enough to fit everyone. We selected a beautiful black and gray laminate pattern. We couldn’t be happier with the great customer service and installation process. Five star business.
We recently had a new countertop installed by Distinctive Surfaces and were very impressed with everyone involved. From Carrie in the sales office to Jason and Nico, the installers, everyone was very professional and worked hard to make sure we were satisfied. We will not hesitate to recommend Distinctive Surfaces to our friends and family in the future.
Worst company Ive ever had to deal with. They messed up the measurements, which cause me to have to raise my sink, which cot me $342. The other alternative was to hire a carpenter to come add shims around my ENTIRE kitchen. They refused to do anything to help with their mistake. Then they cut part of my countertop off and took it with them to be refabricated, so now Im stuck with a giant hole in my countertop and they wont be coming back for another 4 weeks. Every time we have had to contact them about this theyve been extremely rude. If they werent paid for, Id get another company who was competent. Every contractor who has been here to work has been appalled at their lack of knowledge and all over laziness.
Today Joe and Gerry installed a quartz bathroom countertop for me. They did a wonderful job from beginning to end including covering the finished floor, taking extra care to make sure my clients dog stayed in the house, and cleaned up everything perfectly at the end.
We had an amazing experience st Distinctive Surfaces. Carrie went above and beyond to help us find the granite we wanted and was so patient. I think every time we planned to “pick our slab”, we ended up calling her to price just one more! She was so helpful and patient and let us know what to expect every step of the way. Kevan laid out our slabs and had great suggestions on where to cut it to match up at the seams. Jason and Nico installed the countertops and were perfectionists, making sure the countertops looked just right and cleaning up before they left! Devin, the plumber, installed the new faucet and disposal and was in and out in a flash. He really knows his job. Overall, we could not be happier with the whole process. Everyone at Distinctive was so friendly and accommodating and they do top quality work. I would definitely recommend them to family and friends. Thank you Distinctive team for a great experience! We love our new countertops!
After trying a few different places, we were most welcomed as soon as we walked in. They have state of the art tools & machines to ensure quality and complete satisfaction. Their prices were better than others and were more helpful. Carrie did a fantastic job helping us throughout the whole process. She is one of the nicest people we’ve ever met. Even though we live 2 hours away, it was not an issue for them to come to our house to measure and install. Brandon came and measured everything and was super nice and professional, and was able to answer all of our questions. Jason & Jerry did our installation and these guys knocked it out of the park. They didn’t waste any time, but didn’t skip over on the quality. You can’t even tell where the seams meet on our countertop. They were super friendly, and were here to get the job done. We did quartz countertops and I would recommend Distinctive Surfaces for any countertops. Thanks to everyone at Distinctive Surfaces for turning our dream into a reality.
We were very specific in the color and type of stone we were looking for and once we found the right product, Distinctive Surfaces was fantastic to work with. We were scheduled for measurement a week after we chose the stone and had our new kitchen a week after that. Highly recommended company with expert crews. Ron and Justin were timely and paid extreme attention to every little detail. I would highly recommend this company if you are ever in the market for new counter tops.
Gerry and Brian came and installed our countertops yesterday afternoon and I couldn’t be happier with the outcome. The countertops look great and we can barely see the seams. The two of them were very friendly even after the long drive to get to our location. I would definitely recommend this company.
We had new counter tops installed in our new build kitchen. Everything went great with the quote, scheduling and installation itself until I realized they placed the seam right under the large window which essentially made it noticeable from about 20 feet away. I honestly felt like this was going to end up not being corrected as this has become what to expect when you hire people do work on your home. We talked with DS and they sent out a tech to try and correct the seam to make it less noticeable. He left stating he was not able to make the seam any better and that someone from the company would contact us. A manager from the company came out to see the concern and agreed the seam was placed in the wrong location for how our kitchen is designed. They came back out and removed the counter top and placed the seam under the cabinets making it about 90% less noticeable and acceptable. I think 90% of companies installing counter tops would not have been so eager to correct the mistake. Mistakes happen, its how you handle yourself once it does. I highly recommend this company!
We just had a new counter top installed today by your group. I will tell you We were impressed with the work the two did. Troy was the main installer and when they finished he took the time to explain the product to us. Troy took his time for us to ask questions. We were very pleased with them?Thank youJoyce and Richard Gibson
I have never dealt with a company with such a lack of professionalism. I have small kitchen that all I wanted was some laminate counter tops made for. They screwed up the process every step of the way. Delivered the wrong counter tops the first attempt. The second attempt they delivered the counter tops minus the backsplashes with technicians not wearing masks as was currently mandated for companies working with the public. Not to mention that the whole process took months to complete. I would leave a negative rating for this company if possible.
When investigating installing new countertops, this company was the only one out of 4 I called that responded! From the sales call to measurements to installation, it was great. Ron and Justin were my installers and were absolutely excellent: clean, careful and courteous. Thanks to everyone involved for a pleasant experience. Will highly recommend!
Eric was very professional and helped me out with all the options for the counter top. I so excited to get my new quartz countertop. I was so happy to get my countertop right on time. Gerry and Brian did a great job on the installation. I love it so much 👍
We recently had Distinctive Surfaces do new granite tops in our kitchen. and are extremely pleased with both the results and the process of getting them done. Carrie was extremely helpful and informative as we decided exactly what we wanted, making sure that there were no surprises. The install team (Ron and Alec) was fantastic. Given the specifics of our kitchen, it was certainly not the simplest of jobs but they were very conscientious and meticulous in making sure that everything was done correctly, despite having to work late into the evening to finish. Rons (lead installer) experience and attention to detail was obvious from the start and he was completely unflustered by my stream of questions, taking time to carefully answer them all. Truly a pleasure to work with. Should we have need for counter top work in the future, we will be returning to Distinctive Surfaces.
Bought counters through home depot. When they finally installed the installer could not get lined up due to the template being mis-measured and they broke a cabinet during install. I tried to work with the company, they sent somebody to the house who made promise after promise about making it right and timely... Needless to say that didnt happen so I went back through Home depot to get my money back. They do not value your time, they do not value your work and they do not appreciate your business. They expected me to worry about their profit margin when I needed it fixed right and timely to sell a house.
Let me start by saying this is the first public review I have EVER written, but Im so dissatisfied with my experience with Distinctive Kitchen & Bath that I felt it was necessary. I have NEVER been more disappointed in my customer service experience as I am with Distinctive Kitchen & Bath.At our very first meeting, we told Jon that we had purchased a farmhouse sink to install with our new countertops. He said their company does not install farmhouse sinks, so wed need to hire another contractor to do this install prior to Distinctive coming to our home to template. Fine, a little weird that a kitchen and bath company doesnt install this very popular sink, but whatever, understandable I guess. However, they provided us with no referrals to reputable contractors, so we had to go out and find a contractor on our own. Additionally, I (the customer, with very limited knowledge on kitchen remodels) had to bring up the fact that if we needed to install the sink for you to template around, our laminate countertops would also have to come out at that time, since the farmhouse sink would not fit into the existing sink hole. Very unprofessional. Jons recommendation was for us to do an undermount sink instead. How is this a solution? Wed already purchased, and loved, our farmhouse sink.My husband and I found a contractor to tear out our existing countertops and install our farmhouse sink. We were without kitchen countertops, a working sink, and a working dishwasher for 2 weeks while waiting for our installation date with Distinctive Kitchen & Bath. Again, not ideal, but we trudged on. On the date of the installation (Friday), our installers informed us that there was a chip in the island slab, but that wed be put to the top of the priority list for the following week, and that itd be installed Monday or Tuesday the following week at the latest. Again, not great, but whatever, I was happy they didnt install a chipped slab. Monday Im contacted by Jon who, without asking me for my availability, scheduled our installation of the island for Friday of that week. I had already gotten my schedule at work cleared for Monday or Tuesday, and I was not available on Friday.After the completion of our project, I reached out to the company to express my dissatisfaction (again, not something I ever do). Their response? NOTHING. They gave me a laundry list of excuses for the sloppy, poor service we received and offered no solutions for righting their wrongs. As a business owner myself, Im appalled. Sure, their pricing is competitive. But be warned, theyll collect your money upfront and in full, and if it doesnt go as planned, they certainly wont put your customer satisfaction at the top of their list. Why would they? You already paid.
We had a great experience working with this company. Everyone we worked were knowledgeable, helpful and professional. We love our counters and highly recommend Distinctive Kitchen and Bath!
We remodeled our kitchen last year and used Distinctive. They did a fabulous job. Turnded out beautiful! Had them return this year to do both bathroom countertops. From in house rep. Adam, to Will who measures, to installers Tyler and Kamal, all were very professional. Highly recommend!
Jeremiah did a great job. He was very polite, fast and skilled at his trade. I will definitely use Distinctive Kitchen & Bath again in the future.Thanks for the great work!
Well worth the price, these guys were friendly, professional, efficient and very informative regarding care and maintenance of the corian. As a business owner I know how hard it is to put together a top notch crew and both Troy and Marques were aces all the way. Even the plumber they use was in a separate class from others Ive dealt with. Great job Distinctive and great counter tops.
We are very pleased with the look of our kitchen with the new granite counter top installed by Distinctive. The crew was very courteous and did a great job. Left us with a clean kitchen. Would recommend Distinctive Surfaces for future projects.
Nate and Brandon did a fabulous job!! They were quick, competent and personable!! They offered helpful tips on how to care for the granite!Cliff was wonderful working with! He answered all of our questions and was willing to help in anyway! I would HIGHLY recommend this company to family and friends!!Thank YOU for making our kitchen look fabulous!
Professional installation. Beautiful product. There was a problem with the sink opening size in one counter (too small). But the installers were able to get the counter back to the shop, fix the opening size, return to my house and complete the install in the same day. The installers stayed late on a Friday to make sure the counters were installed that day and my project stayed on schedule.
My granite counter tops went in today! They look beautiful. The guys who did the install were polite and very professional. I would definitely recommend them to anyone looking for beautiful new counter tops. Thank you Distinctive Surfaces for helping make my kitchen spectacular☺
We needed our quartz cutout adjusted so our cooktop would fit. Jeremiah from Distinctive came in and knocked it out in 10 mins including cleanup. Thanks Jeremiah! Use distinctive for your countertop needs.
Jeremiah came into my home to fix a part of my countertop that my fridge was hitting. He was quick, clean, and very knowledgeable. Also he was very friendly. Would recommend!
We could not be any happier with our experience. Our granite is beautiful and the installers were top notch. We highly recommend Distinctive Kitchen and Bath the whole process was flawless.
We love our countertops!! I would recommend Distinctive Surfaces to everyone. Jacqueline was very helpful over the phone, answering all our questions and scheduling everything for us(even letting us know they had an install opening a week early!!) Troy & Nate came out to install and did an awesome job! They easily made some adjustments to our backsplash and made sure they were exactly right. We were impressed with their expertise, great customer service and quick/professional work. Our countertops look amazing!! Thank you so much.
Very professional company, great with communication and got the job done in a timely manner. Wonderful product quality. Jesse and Matt did an awesome job with the installation, and were very friendly and professional. We would highly recommend to family and friends!
Troy just left after installing our new counter top! He was awesome! Very knowledgeable of the product. ( solid surface ) Very personable and kind. WE are very happy we chose Distinctive Surfaces to install our new counter top. Thank you , Troy, for being so thorough and kind!
This company is a great counter top place! The people you work with are very helpful and professional. The price was the best around with all the great brands you would want to use in your own home. I would definitely recommend this company to anyone needing new or upgraded counter tops. The time frame from the time you choose your desired material until instal was under 2 weeks and it was a quick and seamless process . Thanks distinctive surfaces! My kitchen and bathrooms look great!Kate
I have used Distinctive Surfaces twice over the last three years to replace my kitchen counters with Quartz and have had wonderful experiences both times. The staff is very knowledgeable and in my opinion have gone out of their way to provide the best experience possible. They provide a nice personalized experience vs the Big Box stores where you are just a number. Their prices are very competitive and they are very flexible in making accommodations regarding measurements, installation and answering any questions throughout the process.
They came to the home within 3 days of placing our order for our countertops, which was way sooner than expected. Once they were in our home they helped us maximize our space and gave us great ideas and tips we never thought of. Amazing staff and great with customers.
We had a great experience at Distinctive Surfaces. Carrie Kail is extremely professional and was invaluable in helping us in pick out the granite countertops for our kitchen. Although we made several adjustments to our initial order, Carrie was very supportive and helpful throughout the entire process. Kevin also did a great job and was very patient in working with us to ensure the slab layout met all our requests. Lastly, Ron did a great job with the tear out and installation. I highly recommend this team of professionals to anyone looking for new countertops.
I had both a kitchen and a powder room counter top fabricated and installed by Distinctive Surfaces. From my salesman, Adam, to the installers, everyone was courteous and knowledgeable. The installs went smoothly and I could not be more pleased. Great job at a reasonable price!
My countertop installation experience was top notch. From the communication to the measure and to the install. Very professional. They look great! I highly recommend Distinctive!
Wonderful experience getting our granite countertops. Any problems we had were corrected quickly. Quick turnaround from purchase to installation. Great to be able to shop the warehouse looking at large slabs of granite instead of small pieces like in other stores. The online layout was very helpful and everyone was very polite and professional. On the day of installation, one of our slabs that went around the sink broke. We were called immediately and they still came out and installed the island and another smaller piece. In addition, they hooked the sink back up for my wife since I had unhooked it that morning for installation. A couple hours later we were able to go online and view a new slab. This all happened friday and the new replacement countertop was installed on monday without a problem. The installers even filled in a few spots on the first piece that we wanted smoothed out or filled in. Our installers were Jason, Gerry, and Rian and we also worked with Carrie and Kevin. Nice that they work all over Ohio as we live about an hour away! Would use them again for sure. Our kitchen looks amazing and it was exactly what we wanted.
I had a terrific experience with Joe and Johnson at a new home I’m building for a family. They were very professional, neat and courteous through the whole installation of the Quartz. Would highly recommend Distinctive again to my customers, thank you, Julia Hare
The installers, Nate and his assistant (cannot recall his name) called about 30 minutes before arrival to let me know they were on their way within the time frame previously arranged. They quickly went about their work and left no mess behind. I was given a rundown on the characteristics of the product before they left which was very beneficial. Both installers were very professional. The counter top looks great!
Mark and Corey did a fabulous job installing our countertops! Very prompt, friendly, and professional! They explained the process and executed the install to perfection. They allowed questions and answered them with skill and confidence. Highly recommended!
We just recently updated our kitchen and decided to use Distinctive Surfaces for our countertops. We were not disappointed! We had a great experience from begin to end, Ron and Nathan did our installation and were so helpful in answering our questions. It was quick, easy, and we absolutely love our new countertops. Thank you distinctive surfaces!!
Our installers were polite and professional, attentive to detail, informative and friendly. We appreciated everyones courteous service and advice throughout our selection of material and finishes. The online layout consultation was particularly helpful in highlighting the unique features in the specific piece of granite we selected.
The two men that installed our new countertops were very professional. They took care to protect our hardwood floors when the stove had to be moved. Installation only took approximately two hours and afterwards the men explained the proper way to clean and care for our new countertops and sink. We are very satisfied and would highly recommend Distinctive Surfaces.
Jeremiah did a wonderful job with in a few hours. Got the job done .truly satisfied with his professionalism. I will recommend him to anyone.
The installers were Jason and Gerry and they were GREAT! The Granite countertop looks wonderful! We are very pleased with the install. All persons involved were very professional and knew what they were doing. The electronic measurement was really neat.
Wonderful experience with Distinctive Surfaces. We replaced old Formica cabinets with granite. From selecting the granite to installing the countertops, Carrie Kail, our salesperson, was there every step of the way to answer any question I had. Her responses were timely and patient. The installers were professional and friendly, We are thrilled with our counters and the service they provided.
Nice to work with and Mark and Michael did a good job. A few setbacks with mistakes they made and Janet at Distinctive tried to work it out but it did extend the job much longer and waiting was very stressful when you can’t use your sink. We were promised a $15 Amazon e-gift card that has never come. And our 5 calls and emails about it have never been answered.
We just had Tyler and Adam from Distinctive Kitchen & Bath install our new counter tops this past week and they did a fabulous job, they look awesome! Even came down on a Saturday to install a piece that was missed, much appreciated guys!!
We purchased a Countertop and sink from Distinctive Kitchen and Bath. Mark Underwood and Michael Messer installed the sink with countertop. They were very curtious,friendly, knowledgeable and respectful. I would recommend these gentlemen.The countertop is beautiful and as expected. The sink is also as aspected.Thanks for a quality product and workmanship.
Once again Distinctive Surfaces did an outstanding job on our kitchen and baths. Jason Wells, Kane and Nathan Drawbridge spent hours carefully installing the stone with great care and precision.Nate oversaw the job with professionalism and great communication. Consistency was a common theme here. Even with a few hiccups, everything was managed in a timely fashion to our satisfaction. We couldnt be happier. This is my 2nd home which we outfitted with granite and we wouldnt use anyone else. I would highly recommend Distinctive Kitchen and Bath.Diana
We had a Wilsonart HD laminate countertop installed in our kitchen (Winter Carnival) and we are very happy with it. The install was very quick and easy, and the installers were done before noon. I would recommend Distinctive Surfaces to anyone looking for this kind of work.
Eric was knowledgeable and helped us make a few final decisions. Called before arriving and arrived on time which was particularly important as we are not yet living in this house. Other installers assume that our time is their time and give long windows of arrival time..... and then call to say they are running late! Grrr.
Joe and Johnson arrived exactly when they said they would and the install went smooth with no issues. The craftsmanship and quality of material is excellent.They were very courteous and ready to answer all the questions I asked them. Job number 14695
This is in response to my previous review post.First I would like to thank Jon & his team for coming out today and making good on his promise to correct the problem with our countertop. I was unaware that Jon did not own the company during the initial installation process and he was unaware of our problems until he reviewed our file and read corresponding documentation. Once he became familiar with the situation he immediately started the process to make it right. The team that did the repair was very courteous and knowledgeable on how to correct the problem which resulted in a perfect fix. I am very grateful Jon took on this issue even though it did not occur during his ownership. Thank you for doing so and I would recommend Distinctive Surfaces to anyone who asks.
This was my first experience purchasing a countertop and I wasnt sure what to expect. I was contacted by Adam Poklar quickly via email as was my preferred contact method initially. He answered all of my questions and provided an estimate very quickly. I was so comfortable and happy with the information he provided I calle him and made an appointment to meet with Adam and survey the products. I cant tell you how thrilled I am with the customer service, products, prices and installation. Jaqueline was wonderful, she arranged the installation and reminder call very efficiently!The installers were professional, courteous and excellent. I cant say enough good things about the entire crew at distinctive surfaces.I will be a return customer when its time for my next project!SincerelyJen Zorio
We were so pleased with Distinctive Surfaces from beginning to end! From our experience in the show room, measurement, cutting process and installation, everyone we worked with was incredibly accommodating, polite, and went above and beyond to make sure we were happy. I cannot say enough good about Distinctive Surfaces! We would highly recommend to anyone looking for countertops!
Ive recently ordered and had installed quartz counter tops for my kitchen. Distinctive Surfaces was professional from the get-go. From the initial call to order(Carrie), to the person that came out to measure (WIll), to the installers (Jason and Nico). There were reminder calls of pre-service a day in advance(Jacqueline), explaining what time the employees would be arriving, and the employees who came out, called on the days of service to let me know what time they would be arriving. All steps were carefully explained. The installers explained every step, and followed up at the end of the installation, with care instructions and tips for cleaning and maintaining the product. I would definitely recommend Distinctive Surfaces for professional service, and a job well done!
Jeremiah did a great job on my countertop today! He shared lots of info on cleaning and maintaining my quartz. Thanks so much!
Great experience working with Distinctive Surfaces! Adam was so helpful and personable. Jason and Gerry, our installers, were very professional and did a great job. We love our new counters!
Great experience so far! Eric came out to measure the countertops prior to installation. He was professional, courteous and insightful. He explained for delivery and installation.
Great staff, granite selection and prices cant be beat. No frills, all business and they get the job done. The kitchen counters we got look great and the guys who installed them were friendly and fast. The only complaint is that they were at my house from 6 until 8:30pm because of scheduling issues. Make sure you get an early appointment!
Geoff and Kane were both professionals and perfectionist. These two men know their work and I would recommend them to anyone getting countertops installed. Great job!
We just had our new quartz countertop installed on 9/7. Amazing how nice it looks. We had gone to a couple home stores to purchase countertops and the process seemed so complicated. We visited Distinctive Surfaces talked to a salesman, picked out our countertop, and they were out in a week to measure and installed two weeks later. Amazing !! Great job and love what we picked out.
Matt and Bobby were very nice to work with. They double checked to make sure the job was done correctly. They listened to concerns and made sure they were dealt with.
I have used them three different times. Once for a kitchen remodel and twice for bath remodels. All three times I had dealt with different people. They all were very professional from the sales people all the way through installation. Selection is great and prices are better than big box hardware stores. I have and would continue to highly recommend them.
My experience with Distinctive Surfaces was nothing but positive. Jacqueline called me the day after I placed my order for the countertop and as soon as the kitchen was ready for a template I was able to schedule that with her and she gave me the date of the template and the date of the delivery during the same call. She called me back to say they could deliver and install the counter a week early.The men who came to install the countertop were professional and took the time to answer my questions about the process. They also explained care and maintenance to me, I wish the rest of my kitchen was going as well. That company could learn a lot about communication and efficiency from Distinctive Surfaces.Above all, my new countertop is beautiful. No complaints at all.
Distinctive arrived at an earlier date than we expected...two thumbs. They got straight to work and were done before we knew it. The Quartz counter tops are absolutely stunning. Could not be any happier so thank you Distinctive Kitchen and Bath
I would highly recommend this company! We worked with them on installation of our new bathroom and laundry room counters. Our installers, Troy and Marcus, were extremely professional and completed the job in an appropriate amount of time.
We absolutely love our new countertops!! It feels like a new room in our house! We want to thank Ron and Justin for the professionalism and hard work they showcased while in our home!We could not be any more pleased with the look of our kitchen! We highly recommend this company and Ron and Justin!Thanks again:)Mitch and Shawna Edwards
Ron and Gerry did an excellent installation for us. They worked quickly, quietly, and very neatly. They answered all our questions cheerfully and informed us of the characteristics of our counters and how to maintain them. Ron and Jerry are a great team!
Zach and Josh wasted no time installing my granite counters. It was obvious they knew what they were doing. They were friendly and shared information I needed to know about care of the granite. It was a pleasure having them work in my home.
We were delighted with the good work done by Patrick & Daniel during the counter and extra “bars” in our new master bathroom! They were fun, kind, friendly, as well as gentlemen (which is important to me)! Thanks!!
Wonderful experience with Distinctive Surfaces. Appointments were seamless. John Green was very helpful in picking our stone color. Michael and JoJo delivered on time and did a wonderful installation. Very helpful in advising on maintenance and care.
Troy came to my residence and was top notch. Very friendly, answered every question I had, even explained to me what he was doing. He removed the old countertops and sink, cleaned up his mess every step he did instead of letting it accumulate. He called prior to leaving for my house and told me exact time he would be here and he was dead on I would recommend Distinctive Surfaces to anyone that wants to know about quality work
Distinctive Surfaces installed countertops in my office for our built in office. The were able to scribe the surface to perfectly match a not no perfect wall that tended to wave in and out. During the installation when it was determined that a small pieces was not put on right, instead of leaving it as is, then returned to the shop and were able to remedy the situation and return to install the counter tops that day.
The 5 star review is for Jeramiah. I had some call backs and was getting frustrated. Then Jeramiah showed up...he was awesome! He knew I was frustrated and offered to stay late to finish the job. I was very appreciative of his efforts, customer service, and stellar work. Very happy! 5 stars for Jeramiah!
The guys showed up on time and did a great job installing our sink and counter. Really quick! Especially nice clean work with the caulk. Thanks Trey and Marques! ((Sorry if I misspelled your names, we had pen issues!))
Countertop looks great, very good communication regarding installation time.They made a small scratch on a new linen closer when they installed the countertop and still waiting for a return call to discuss remedy. That being said, we plan to use them for the guest bathroom countertop.
Beautiful quartz tops installed thru our new build home. Working thru a replacement on the full height splash in the kitchen bc of the seam. All other counter tops came out wonderful.
I visited this company for a quote on kitchen and bath remodel. This review isnt about the workmanship - its about their business practice. This company requires 100% of the project cost UPFRONT. Folks, that leaves you no leverage if: a) they dont do the work and, b) they dont do the work to your standards. I visited during the CV-19 pandemic and they were taking orders but had no staff to actually do the work and did not know when they would be able to start scheduling and they still required 100% payment. The customer has no idea if this company will be able to survive the pandemic and if they cant your money will be tied up in bankruptcy. I tried to negotiate a very fair installment payment that would not have leveraged the company but they held steadfast - 100% down.
Tyler and Adam did a wonderful job installing our quartz countertops. They were very professional and did great work.
Our bath and kitchen tops presented owner driven changes and challenges and a few mistakes but what makes Distinctive a great company is how they reacted and everyone at Distinctive responded and resolved our issues timely and got us completed earlier than planned. Thank you Martie and team !
We have worked with Distinctive on several new homes, and they have been great! The installs havent always been perfect, but they have always worked hard to make it right! I will be using them again!
Total incompetence. That is the best way to describe the process with this company.For starters, it took nearly 3 weeks for them to come out to our house to measure for the countertops from the date of purchase. When I requested either an early or late time frame, I was told that they would call me the day before to set up a two-hour window.Hello! Most people have jobs, and those jobs arent exactly happy when you have to take off and cant tell them until the day before when youll be gone! Rinse and repeat this frustration for the installation date/time...On the date of the installation, DS failed to set up a plumber to hook up our kitchen sink, despite us paying over $200 to Home Depot for the service and despite it being on the work order. They were unable to get any plumbers out to the house until today, so for over 24 hours we went without a functioning kitchen. Plus, I had to take off work a THIRD day.The plumber showed up today and was unable to hook up our drainage pipes to the sink. Why? DS failed to note where the drain was located on our previous sink (right in the center) and gave us one with the drains located towards the back and middle. So, our existing plumbing lines, which worked perfectly fine, are now 2+ inches out of position, and the entire sink essentially needs re-plumbed.On top of that, we are STILL without running water or a functioning kitchen, and tomorrow will be Day 4 of this process with no resolution in sight.Run away!
Our installation process provided a few challenges and the guys did a great job! They were very professional, cleaned up well, and our countertops look great!
Installers, Andre & Patrick were personable and obviously experienced. They couldnt install the countertop the way it was assembled in the factor (and they sure tried)y. They took it back and returned 2 days later to install it. Very pleased. Give them a raise.....
The folks at Distinctive were top notch. They worked with me, and made sure we got exactly what we wanted. If we ever get around to a kitchen remodel will for sure look at using them for the countertop in the kitchen. The bathroom vanity top they installed was exactly what we were looking for.
Troy and Nate were professional and did a great job putting in our new countertop. I appreciated the extra time they took to explain to me how best to take care of the countertop too. They told what to expect, what to watch out for as far as heat and abrasives and how to clean it so that it would last for years to come. I still enjoy wiping the countertop off every day- it is so smooth and nothing sticks to it! I have had no need to use anything stronger than dish soap and water. Thank you!!
Outstanding measuring, everything fit perfect. Installation guys ( Troy and Marques) were great. nice attitudes while working on my home. They installed everything quickly due to the perfect measurements and fabrication
This spring Distinctive Surfaces installed a solid surface countertop in my kitchn. They were not only timely and professional, but went above and beyond what was required for them to make my kitchen beautiful. They had to come back twice; once for their mistake, and once for ours with no additional charges. At all times, I felt that my satisfaction was their priority. I will definitely recommend them to anyone who needs countertop installation.
The installation was done as expected. There was a slight crack at a corner of our counter upon installation, which they sent a person to repair at my request. I wouldve given them 5 stars if it wasnt for their lack of communication. I left voice messages multiple times to different people(Jacqueline and Sales depart.) since I had a question about demolition of the exiting countertops and installation process. Only one call was returned to me. You can assume that they are rarely going to answer your call, which for me is quite frustrating. Their lack of communication with me, I assume, is that I already paid the deposit and signed the contract. I imagine if youre a fresh new customer who hasnt paid yet, they will return your call.
Justin and Steve were both great. They were efficient, and friendly. They ensured we knew how to properly care for our new countertops. We highly recommend this company!
Great experience with Distinctive Surface.Adam was very helpful in finding the right stone and very accommodating with my dimensional and shape requirement.Both the measurement and install days went well and they were in time.The bar countertop look great!DTE
Total reviews rating 4.8
199 Reviews for Distinctive Kitchen & Bath 2023:
Review №1
2022-05-25We just had new quartz countertops installed in our kitchen! Bobby, Jesse & Shawn were our installers, and they did an amazing job. Very professional, cared about the work they were doing, patient while answering all my questions. Bobby made sure all of the details were perfect, and that we understood how to care for our new tops. I would highly recommend them!!
Review №2
2022-06-14Distinctive did a superb job installing our quartz countertops and they are gorgeous! The one seam is practically invisible. Pricing was very competitive and they were running a special at the time that included a free undermount sink with installation. The crew was professional and cleaned up after the job, explaining the care of the product and answering my questions. The gentleman who came to measure was equally professional. Highly recommend this company if you’re looking at quartz countertops.
Review №3
2022-04-19Bobby with Distinctive Kitchen and Bath did a fantastic job on the touch up for our island and backsplash. The seams on both look incredible and are very faint. Bobby went above and beyond to make sure every detail was perfect. He was polite, professional, and very knowledgeable about the product and process. I highly recommend Distinctive kitchen and bath.
Review №4
2022-04-08We just had new quartz countertops installed in our kitchen today. Jeremiah was our installer. We could not be happier! The counters look great and Jeremiah worked really hard to make sure it all looked perfect. He was polite, professional, and very knowledgeable about the process. He really went the extra mile, and took the time to explain everything and give us advice about the material and how to care for it. We were very impressed. Job well done!!!
Review №5
2022-04-11We enjoyed working with Distinctive while remodeling our kitchen. It was the final finish, so details were imperative. Deborah happily greeted us when we would visit, which we did frequently while making our selection. Will took the measurements before the installation and he was very thorough and professional. The installation process was seamless with the installers, Matt and Camarian who were very friendly and made sure the areas were protected while they installed. They also cleaned up after they finished, which we appreciated.Some areas of concerns were we did not receive an itemized statement for the order. We had some changes in service that may have warranted a refund, but this was never addressed.There was also some uncertainty of the stone color, since we only viewed a sample. When questioned I was told if we were not happy we could just rip it out after installation and purchase another counter. There should be some way the client can view their selection before installation. This is a very expensive process, and clarity is critical.
Review №6
2022-05-20Jeremiah did an awesome job repositioning our sink 180° ( it was installed wrong). Great work, super nice guy, and readily gave me some cool quartz tips! And, he was careful to not break the sink, a risk. And he wore his shoe covers on the house. Very good work, call him first! Thanks Jeremiah & Gage! 😎
Review №7
2022-05-21Jeremiah and Gage with Distinctive Kitchen and Bath went above and beyond to create the kitchen I envisioned. I also want to thank Jon R. for giving me an amazing deal on my cabinets and countertops. This company is all the way around impressive. Would definitely recommend for your future projects. 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Review №8
2022-06-09After install, our new countertop needed a seam polished and a chip repaired. Jeremiah arrived late in the day as scheduled. Even though he had a long day he was pleasant and ready to work. The chip fill-in on the bottom edge is perfect. Using high end polishing pads on the seam this craftsman did the job right. The seam is now polished shiny like the rest of the beautiful countertop. Jeremiah you know your craft, job well done! Thank you. HM.
Review №9
2022-07-21Jeremiah and Austin did a great job. Jeremiah was kind and patient as he explained the procedure used to fix chips in my granite countertop. He gave me great tips on the cleaning and care of my counter. Both gave me excellent customer service.
Review №10
2022-05-18Love my beautiful new Quartz countertop from Distinctive! From measurement to install the process was flawless. Thanks so much to Ben and Dayne for a great initial install, and to Jeremiah and his crew - Thomas and Gage - for a top notch finish. Scheduling and communication were exceptional as well. Highly recommend!