Discount Tire in Aurora
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Aurora, Portage County, Ohio, US
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Site: https://www.discounttire.com/sto...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
These guys are truly the best out there. Top notch service. Took my car in first thing in the morning with a flat. Purchased the tire there and had to he replaced. They ordered the tire and put the spare on until it came in later in the day. Best part is they stand behind their products and warranty. Tire was replaced at no cost.
I traveled to Aurora from PA because the dealership Inourchased my car at did not provide a wheel lock key. That is bad because there are 20 on my car, not the typical 4. It was also not a common one and everywhere that guaranteed fir provided the wrong one. I narrowed it down to two brands: Bimec or Gorrilla. I hate talking on the phone. But this place is over an hour from my home. I spoke with Evan who was actually pretty comfortable to talk to. I did not feel like an annoyance. He answered all my questions and peovided more info and made sure if ibwas driving out i would have something for them to check the part against. I drove out. Got there and was helped by Vitantonio. Again, so very helpful. He went to get the part they believed it would be. I didnt realize ir, but he went out in the rain to check that it fit my car.Gave me info about the part, what to do, how to reorder if it breaks. I felt welcomed. I wasnt talked down to. I was thoroughly impressed that 1) they had the part in stock when nowhere else in 60 miles of me did, and 2) such great customer service. I would actually make the hour plus drive again.
We had a wonderful experience recently getting tires for our daughter. The manager Joe L. followed up on an issue that was likely not related to their service -- which was quick, efficient and reasonably priced btw -- and ended up refunding us towards our purchase at his request.Completely amazed at the level of customer service and concern for our satisfaction and safety! Highly recommend and will return!
If you dont like reading long reviews just read this first couple of sentences. Discount tire direct is the only place that Ill go for tire work. I trust them implicitly and have been a very loyal customer for many years. For anyone who wants to know why I feel that way, you have to be at least of generation x or older to understand the reference. Remember when you went to a hardware store and the guy that helped you actually knew what he was talking about? maybe he was a plumber and a previous life or an electrician? Not some flunky who just points at an aisle and says duh, I think its over there.That extremely personal service is what you get at discount tire in Aurora. All of the people at this store for the most part came from the Macedonia location where I took my car. I live in Aurora so its much more convenient but that is nothing to do with why I go there. Truthfully if they shut down these stores and moved to Pennsylvania I drive there if I had to. Its the people, all of them, you dont have to remember their names... Theyll remember you. When you walk in the door they actually greet you like they know you, because they do. They actually remember customers from the last time they came in and treat them like old friends. Recently I had a blowout in a relatively expensive tire and lamented the fact that I had made the decision not to get the road hazard warranty :-). No worries, these guys definitely took care of me. This is the level of service that you get, again theyll match any price that you show them from any legitimate tire shop but again thats not the reason you want to go here.Ive seen them check tires for so many people that dont need replacement and the people were shocked that they were basically told to leave. No sales pitch, no youre going to kill yourself if you leave here without buying a set of tires, they just did the right thing and helped the customer. I complained to the manager just in conversation that storage for me was a pain for winter tires, no problem... He offered to store them for me at the Macedonia location. Now its my understanding they no longer do this however its noteworthy to mention how accommodating they are.Heres the bottom line, you absolutely do not and should not take your car to a dealership for tires. They will sell you something you dont need and tack on all kinds of gimmies so your bill at the end doesnt even reflect what they quoted you. these guys are straight and theyll give you a straight price and you wont pay up any more. If you need tires, think your car is out of alignment, or even want a new set of wheels... Give Joe a call at discount tire direct in Aurora, youll be glad that you did.
Had a leaking tire .I first went to Mr tire and cause I have after market rims they could not help me.But I appreciate that they said there tire machine would damage my rims.So I went to budget tire.Great service fixed my tire which had a bad valve.I will be going here when I need new tires.Very nice crew.oh did I mention they didnt charge me anythingOh
I went to Discount Tires in Aurora one time and I was so pleased with their service I will be going back again. You can’t beat the service. They that the time to explain things to you, to check the air pressure in all of your tires, they make excellent suggestions, and their prices aren’t bad at all. That will be my place for tires for now on.
Awesome tires and service! Chris, Brian, and Zach were very helpful in helping me choose Cleveland-proof tires and get me on my way in no time flat!Edit: 2 years later. Went there for a repair. They seem to have changed a lot of staff. They still did a good job on the repair and I was in and out in half an hour. The vast majority of the employees were great. One older guy was not that helpful. Dont know if he was a manager or what. But I had another repair done previously and it went very smoothly and they always do a good job. Word to the wise: i think their prices are decent and they do a good job and theyre fast and professional. However, there are a lot of add ons that really jack up the prices. Make sure you check the fine print. You might not need all the extras. I never get road hazard protection and Ive never been sorry. You should really shop online before you go to any tire store. There are usually rebates and you can see reviews and stuff. One thing most people want is a quiet tire and reviews are helpful for that. Dont just wander in there and say you want to buy some tires.
Great store. Their supplier provided a similar, but not exact match, for the tire I needed (computer error, not their error). They couldn’t get the right tire for 2 days, so they mounted the similar tire on my car and told me to use it until the right tire arrived. They let me use the brand new tire at no charge. I felt bad using a new tire for just a few days, but I really needed the vehicle. What great service!
Weve never been disappointed with discount tire! Weve used them in multiple states and the service and quality is always fantastic. Joe and his team are great and efficient. Very glad this location opened up. I dont usually recommend larger business like this. This company got it right.
I can see why this company have 5 stars. The customer service is spectacular. Brandon was as nice as he could be. Joe was awesome as well. A smile and an awesome personality goes a long way. Thank you Joe and Brandon for helping me find great tires at an awesome price.
I called about getting a new set of tires for my trailblazer and was greeted with kindness and respect. They were very helpful in everyway possible to make sure that i got the right tires and the right service to get me back on the road. Thank you so much guys! You definitely knocked it out of the park! Money well spent!
Joe originally helped my parents with their tire questions. The day of my appointment we had Brian. He’s amazing, very nice, patient & professional! Definitely a good salesman :)We live nowhere near Aurora but don’t mind taking the drive to receive excellent service. Much appreciated :D
First time coming here and my experience here was amazing, wonderful, great, outstanding, phenomenal. I could go on and on. I would definitely refer Discount Tires to all of my family members and Friends and anyone else that needs tires. I thank you guys so much for your hospitality. I really do appreciate everything you guys have done you do a great job and keep up the good work. Its people like you guys that makes the world a better place. So Thank you! 😁
I went there for a quick flat tire fix, even tough I had an appointment it took 40 minutes to take the car inside, and I was told the tire already had a patch previously, and there is no other option but buying a new tire, they dont repair that kind of patch. it was already 1 hour passed, I looked at my options, had to buy a new tire which was a decent brand and not even a cheap, or in a deal. So DISCOUNT is only in their brand, not in the prices. I was pretty much stuck, had a trip on next day, but I wish I should never go there. My overall experience, not happy. Okay employees are nice, but that is not enough. I had my first and last visit, not recommend to anyone.
No appointment on a Saturday, maybe 20 minutes for a tire swap and rotation. In and out very fast and professional. Staff was very polite and helpful. Especially when pointing out that my tires were mounted all 4 in the wrong direction (not done by them, thanks NTB), which they corrected. Will be returning here.
Nothing but praise for the entire team and experience. Easy online ordering system for four new tires. I received a courtesy call to verify my appointment and was even offered an earlier time. I arrived early for my appointment but the staff was professional, pleasant and got my install started right away. I was helped specifically by Tonio. He was great. While I was waiting I noticed every customer interaction was top notch. I will defintely be back for my tire needs. I highly recommend the Aurora location for any of your tire or wheel needs. Thanks to all!
Discount Tire in general and this shop are great! They have a lifelong customer. I’ve purchased two sets of tires from here. The first lasted to their warranty. The other set I purchased the front two only lasted 1/3 of the warranty. They handled the warranty claim with world class service and made a stressful situation (no fault of their own because the tire was bad) easier to manage. I am highly impressed and recommend!
Phenomenal! The service is superior and the store is impeccably clean!I hit a pothole at Aurora Outlet and the tow truck driver suggested this store because I am not from that area.I was immediately greeted upon entering the store - which is very important to me. The staff spent a lot of time explaining my options and replaced my tire quickly and efficiently.It was very near their closing time, but they did not make me feel rushed or as if they were in a hurry to fix my car and leave for the day. I highly suggest this store!
I came in in need of some new tires , Joe and Chris were very knowledgeable and had great customer service skills. I have been going to Discount Tire for 10 years! Today I purchased a set of four tires and my car now rides smooth as butter! Thank you! This location is highly recommended.
This place was the best brick and mortar tire shopping experience I have ever had. Very professional and very interested in helping more so than just selling you something. Also without a doubt the best price for the tires I was looking for. Better prices than tirerack and costco and you dont have to look for someone to install them.
Started my work morning with a flat trailer tire. Got off the highway and found a safe spot to park my trailer. Called Discount Tire and Joe said to come in and he will fix us up. The built me a tire and wheel and off I went. Tire tech was very fast and professional. Had to get a lug wrench at Home Depot, that took longer than getting my tire. Removed old tire and I had bought the wrong wheel. Took it back in and had the tire put on correct wheel. The were very busy but they got me back on the road quickly. Hats off to Joe, Gene, Brain and all the Techs in the shop. I am very grateful to the people of Discount Tire.
EVERYONE here was so pleasant! I went to get 4 new tires and found out I also needed all 4 tire stem valves replaced. The replacement was priced at $200, but Joe, the Manager, placed them on my vehicle and told me to come back and pay for it anytime! This was beyond such a caring act. They were truly concerned about my safety on the road and I’m truly thankful for them. If you need tires, THEY’RE THE GUYS! 🙌🏾
I would not recommend! We had used them in the past for over 8 different vehicles and they were great before-- now AVOID AT ALL COSTS!. They waste your time and money and I would never trust them with a vehicle ever again! Uneducated and NOT CUSTOMER FRIENDLY!! save time and take your vehicle elsewhere!!!Management is horrible and I would be embaraced if I had the manager employeed at my business.
They were friendly and all; however, it took 1 1/2 hours compared to the 45 minute estimate for the new tire installation. More importantly, after a week of driving on my new tires, a terrible noise and feeling came from the front passenger wheel and freaked me out completely. Had my boyfriend look at my tire for just one minute and he realized the lug nuts were not tightened at all! He was able to unscrew them with his bare hands! As someone who is not mechanically inclined, I am not able to distinguish noises or feelings from my car like that and I would like to think I can trust the people who maintenance my car to do solid and thorough work. Extremely disappointed with the lack of an overview or any checking that occurred after the service was completed.
Im new to using them for my tire and wheel needs but in the early stages of relationship Im satisfied. So far , Ive bought some wheel and tires from a salvage yard and two of said wheels had rim leaks. They fixed the first one at no charge the 2nd one had to be unmounted ($7) so I could have someone else weld a crack. Then it was $20 to remount and balance. The service was impeccable and very fast.
Very pleased. I’m a busy guy. I had every anticipation of getting new tires and rims today when I called at 8am. The truck I have is not the most common for a tire shop to stock wheels for. I am too busy to order tires and rims online and deal with mounting and balancing. I called and spoke with Gene. Told him what I was looking for. He said he could order anything we want and have it at the shop on Monday. I told him I really need to get everything done today (Saturday) and am not necessary picky. Just wanted a decent truck tire and black rims. He said let me make a couple calls and see what I can get ahold of. He called me back 10 mins later and sent me a link while I was talking to him on a set of wheels he could have within 1 hour. I told him to go ahead and get them coming and we set up an appointment for 3pm. Got there at 2:45 and they pulled me right in. Very professional, efficient, skilled, and friendly staff. Will definitely be using this tire shop in the future. Thanks for making it easy and affordable.
I was driving my tires worn down to the belt. I set an appointment at Discount Tire at 5:45 to get them replaced. More than enough time to get there after work before they closed at 6pm, right? Wrong! Ended up having to stay late from work. I called one of the employees Brian Basista, who waited for me too get there at 6:04 and services my car with a smile and attentive ear. New tires run great! Give that guy a raise!
I came in early and they accommodated me.MORESO THERE WAS AN ISSUE WITH SOMEONE ELSES VEHICLE AND IT WAS GOING TO COST SOME EXTRA MONEY THAT SHE WASNT EXPECTED TO SPEND. AS I OFFERED TO PAY FOR IT THEY NOTIFIED ME THAT THEY WOULD DO THE EXTRA WORK PARTS AND LABOR FOR FREE.THIS PLACE IS NOT HANDING OUT SERVICES. HOWEVER THEY DO ACT IN A MANNER OF WHICH THEY ALL DESERVE RAISES.
Terrible experience and customer service.When a huge and unsafe mistake is made, when they are supposed to be the experts in tires, the customer service is just terrible. Your life is only as valuable as $80, dont look for more.Only one thing to do : put the right tires on, the ones made for the car. So not able to do that, have the tires rotated and checked twice. 2 flat tires in less than a month... one word from management what do you want me to do? We gave you a $80 discount.Strongly do not recommend this place.
I pulled in because one of my tires was showing low and, it was the same one I had repaired in Macedonia a month ago so, I wanted to have it checked. Brian assisted me with the pressure check on all of my tires. He inflated them to the required amounts. Once he finished the one tire still showed that it was low he went and got another device to test the sensor. He said the sensor was fine. He advised me to drive it for a little while to give it an opportunity to autocorrect itself. He said if it didn’t work to bring it back and he would take a look at it. A few moments after I started driving the light went off and the air pressure changed to match the other three tires. Even though I hope I don’t need to go back, if I did have to I wouldn’t mind because Brian was super friendly, knowledgeable and helpful in resolving my issues.
If you need tires, see Joe Lenz. Joe impressed me at the Macedonia store and I followed him to Aurora. My daughter and I just bought 2 sets of tires each. Joe trains his team well, When we were there a floor sweeper ran up to answer the phone and took care of business like the sales staff
Discount Tire is a five star place whether Macedonia or this new Aurora location. Joe, the superb store manager is the reason Ive used Discount Tire at least four times over the past two or three years and every visit was 5 star. Theyre super careful with Covid precautions.
Total reviews rating 4.8
147 Reviews for Discount Tire 2023:
Review №1
2022-04-26I just had tires and wheels installed and they had me in and out in a hours time. Brian and his teams customer service was first rate and knowledgeable. I’m a customer for now on moving forward.
Review №2
2022-06-10Evan was awesome!! Discount tire is my new tire service location. Evan helped me get tires ASAP so I didn’t have to continue to go 50ish on the worn out donut. Great people and the employees seemed to like their jobs, management is great!
Review №3
2022-06-15Chose Discount Tire Aurora because it is a new store with new machines that hopefully won’t scratch my wheels. I will continue going to this store because of how incredibly nice and careful every single employee is. Truly top notch!!
Review №4
2022-04-21We all have tire needs and for me, this store is the solution! Close to home, great employees, very fair pricing.
Review №5
2022-02-19Great experience and above and beyond exceptional customer service! I went in to have my tires assessed due to leaking on all four tire over the past month. I was shown I had corrosion on all of the rims that were not allowing the tires to sit and seal properly. They cleaned and sealed all rims and remounted the tires. In addition they replaced the TPMS stems. Above all, I was not charged for the repairs. (P.S. I did not purchase my last set of tires here)I will without a doubt be getting my next set of tires within the next six months from this location. You dont often find places like this anymore and with this kind of service. 100% highly recommend this location and you will be greeted with professionalism.
Review №6
2022-01-24This is the BEST tire place!! Period!Great staff, great prices. They go above & beyond. I cant thank them enough!
Review №7
2022-02-24I’m not entirely sure which one I visited but man they were awesome! Had a leaky valve stem that they looked at and fixed it all for free and sent me on my way! Greatly appreciated it as I was on a road trip to see my gal! Keep up the good work 🙌🏼
Review №8
2021-12-30Im sitting here waiting for my winter tires to get put on and Houston is amazing. She handles customers like Ive never seen. Great customer service.
Review №9
2022-03-05Evan & his team went above & beyond when I arrived with my 2020 Ram 3500 dually & my gooseneck trailer. They allowed me to unhook my trailer in their parking lot so I can get my tires serviced. Very helpful & polite & professional. Definitely going back.
Review №10
2021-10-02Absolutely love their service and always leave satisfied just wish they had a closer location its a 30 minute drive for me. But never a long wait and never been disappointed, have been a customer for several years now. Only place I buy tires and get repairs.