Kerbside pickup
Yes
Dillards in Mentor
Categories
Location on the map
Mentor, Lake County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 440-255-5651
Site: https://www.dillards.com/stores/...
Site: https://www.dillards.com/stores/...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:12–6PM
Dillards in other cities:
Comments (199)
The associate at the Dior fragrance counter was quite rude.
Store is basically empty. Very few sales people around. But we manage to find what were looking for.
Great store!
I was looking for pjs or a night gown; no success.
Dillards is a really great clothing store for everyone, especially if your looking for formal wear. There is a lot of dresses and suites, but I also got some Pajamas and sports shorts here. Most employees are friendly and I have never seen cleaner bathrooms!
My experience at this place was great! Customer service was friendly, knowledgeable and very helpful. The store was very clean and every departments items were displayed very neatly, attractive and accessible. I thoroughly enjoyed my visit. And the pantsuit collection is back in the Elegant Wear department and they are #Georgeous.
Used to love this store. Unfortunately they no longer seem to carry the brands I used to buy. Definitely not as much merchandise since they moved womens clothing to the second floor. Used to buy a lot of clothes.
The girl in the bedding Department was very helpful and the store the fantastic
I shopped the second floor for well over an hour. Looking for a daytime dress. Tons of clothes but most were sized between 0 to 6. With exception of lots of triple x. I finally found only one that was suitable and fit right.
Horrid experience today. Wanted to get some perfume so a young lady asked if she could help me,I said sure. I knew what perfume I wanted but at the same time wanted her expertise, She was clueless and just didnt seem interested in helping me. I bought the perfume I wanted and asked if I could get some samples to try she goes over the counter and gets a empty plastic sample size things and squirts perfume in it. Who does that??? As big a company as Dillards I was floored,, the money I spend just to get some squirted perfume was an insult. I am returning the perfume tomorrow. I wish I had gotten the name of the lady who helped me last time,she was knowledgeable and very professional.
I needed perfume because I havent bought any in quite awhile. The woman that helped me was knowledgeable and very kind. It was nice and organized and very pleasant inside.
Sales associate very friendly and personable
Feel like the department store is going to be a thing of the past. Enjoying it while its still here. Maybe Im getting old, but I really enjoy the in person experience of shopping. Using my senses to see, feel even smell rather than point and click makes shopping an event not a task. People are so concerned about the end result these and not enjoying the journey. So, thanks Dillards for still being a place, a real tangible place.
Prices are a little high for what I look for on a day-to-day. But I found two of the most adorable outfits for my grandbaby. They were a must-have! I will definitely stop in and keep my eye open for beautiful quality outfits every now and again.
I bought this purse while at dillards and it was a amazing purchase, the color is amazing
$42 For a white dress shirt that my 6 year old will ruin before his teeth are brushed
Very friendly sales person. The dressing rooms were open to try on clothes, even during the pandemic. Thats very important to determine size. Good quality clothes.
My wife loves this place, I just accompanied her. Was pretty typical of all the big department stores in the mall. She pointed out a hat she wanted for Christmas, so I had to go back a second time without hey to get it. Fairly busy as its Christmas time, but check-out was easy enough and they had a sale going on.
Was able to buy a gift card without contact and they offered hand sanitizer for after you used the credit machine.
Love Dillards quality and selection!
I literally havent been to Dillards in 20 years and was very pleasantly surprised to make an unexpected visit today.Their womens shoe department is the best in town, even better than Nordstrom. Service was also excellent, with the shoe salesman extremely pleasant and knowledgeable. Dress and casual shoes were plentiful although tennis shoes were a little lacking.
There is two levels and the jewelry and perfume section has plenty of options. Their shoe selection is nice.
I went in and the saleswoman was texting so I waited for her to finish her text. I asked for a specific PERFUME made by Prada but she shows me cologne only and says they dont have it. As I walk out I see the perfume MYSELF. She then says oh I thought you said cologne . So after finding it myself and telling her it was a present she offered to wrap it. Had she been paying attention and not texting maybe she would have understood what I was asking for cause I made it clear what I wanted. Almost lost a $130 dollar sale that I ultimately made myself. Only giving it 3 stars cause she wrapped it
Most clothes. Wish it had more variety
I came to this store looking for a comfortable pair of shoes that I could wear for 12 hour shifts on my feet. Jackie enthusiastically guided me through different brands and fits of shoes to help me find the best dress shoe for me.
Store is older but clean. Large selection of mens ready to wear as well as dress clothes and shoes. Extensive childrens clothes area. Ladys and home goods are upstairs except for womens shoes that is located on the entry level.
If youre patient you can find deals. Overall their quality of clothing is superior to even their neighboring Macys
The nice things about Dillards is it tends to carry a different selection than Macys which is just down the way in the mall. Many of my favorite Mens brands like Calvin Klein and Murano are here. The staff are attentive and helpful so if you have any questions be sure to ask. Only thing is dont expect any huge sales or clearance racks in the store. Those are almost exclusively online unlike many other retailers.
I can always find jewelry here,but the plus size section is terrible. I guess I they feel that if youre big, youre in your 60s. IA lot of the clothes for kids and men are outdated and overpriced
Great variety at good prices. Service is awesome too.
Jhannet in the mens shoes department gave me a customer service experience I will never forget! She went above and beyond everything that was asked of her.Believe me, the next time I go back to this store, it will be solely due to how well Jhannet took care of me! This woman deserves all the praise and a raise!!
Big selection of homecoming dresses to choose from! My daughter got her dress and shoes here, and the girl in the shoe department actually suggested the shoes we ended up buying, her name is Alex Marie. Thanks!
Went to mentor store with receipt and return I was outside return window. Christmas gift. Did not care. Sorry to bad. Manager was not very nice about it. I always shop Beechwood. I had to go to mentor. Mistake. Ps. I am not a frequent flyer with returns.
Excellent selection closed form men women some childrens. They also have in cosmetics and jewelry for men and women. Parking was also readily available on at the Great Lakes Mall.
Had a great experience. Associate was very knowledgeable and helped us find just what we needed.
Great service in shoe dept , lady was helpful, excellent customer service, 10 minutes in and out sale complete ! Recommend
The store is organized and displays are great. The big and tall section is getting better nice clothes fashion ready
Great selection and customer service
Mary in mens shoes is the best
I enjoyed the store. Its organized,clean and lots of selection. I like that theres alot of designer merchandise.
I cannot remember the last time I shopped in the mall but the staff there were stellar. So kind, professional and very helpful. I will definitely go back considering how thoughtful everyone was. Highly recommended.
Impolite employees, that were rude to customers requestingtheir assistance, and ignored other customers. Definitely gave the appearance of a store run by uncaring management and uncaring employees.
Good collections of womens clothing and haberdashery. Of note is the excellent service at the men’s suits section.
Little slim pickins! Got the cutest nude tennis shoes though 😍 and this top and shorts.
I shop at the Dillards in South Park Mall. The sales associates go above and beyond to help the customer find things they are shopping for. They are attentive throughout the shopping process including the checkout. Some of their lines are VERY expensive, the ones I am most interest in are very reasonably priced. They have a great selection of sizes. Im wear a petite, and am usually able to find clothes that fit me.PatMantua, Ohio
Website says they carry Eagle Creek luggage. Went to spend $1,000 on suitcases. Said Eagle Creek on the wall. No Eagle Creek there at all. Looked for help, no one around. Wasted 10 mile trip, will never go back.
Made some purchases in the mens dept., most items 30% off. Good deal. When I am buying gifts, I want quality, not low price for cheap merchandise. I go to TJ Max and others for items depending on use. The prices in these stores have really crept up over the years. For a little more you can get quality and current fashion and color with Dillards.With Dillards l tell myself, I AM WORTH IT!!!
Went with my gf shopping. They had chairs sk I could sit while she looked at everything. Great people also.
Would totally give 5 stars if they carried kate spade at this location! I went in there for kate spade as when you search for stores on is website this is an option. However was a super nice store and I got some other goodies.
Its old school fancy stuff. I like looking at the shoes, great selection but the prices... not so much. The employees are always nice.
Britney T, sold me a Beautiful lipstick. Provided excellent advice and knowledge of products. I plan to return for foundation and skin cream.
Bought a pair of shoes at the Beachwood store, now 3 days later I’m attempting to return them at the mentor Dillard’s store and the manager Beth is telling me I need to go back to the Beachwood store to return. This is ridiculous. It’s always something with Dillard’s.
Finally stopped by Chanel counter to pick up foundation that I really liked. Andrea assisted me, I showed her a picture of the sample that I used and she helped me with what I needed.
Excellent prices. Beautiful merchandise, wonderful bargains. Have shopped there for years!! My go too. Great customer service!!
Luxury place with slightly high prices!
Sales clerk was kinda rude
Place to get nice mens suspenders! Very happy with purchase! Mary Ellen is a doll.
The way that the shoe sale was set up was a waste of time. We had to stand in line 30-45 minutes to get a ticket just to get in the very small clearance selection that was offered. Once in, you only got the chance to pick 4 pair of shoes. None of the four pair that I pick had my size available, and if we wanted to see more shoes we had to wait in line again to get another ticket.
Less variety than Macys but better arrangement of merchandise on sales floor nd better utilization of space. I really like their perfumes!
Very helpful staff. Inventory smaller than in the past but I expected that. So happy they carry Born shoes
I went in on one of those weekends where they take off an extra 50% on clerance items. I had a few people try to help me out the way they also do at Dillards (desperate zombies) and by the time I rang out I only ended up spent something like $40. Yet I was accosted on the way out by one desperate old zombie who was upset about me not ringing out with him and how he just recently had his pay cut by Dillards for not ringing out enough.Ive actually had similar experiences at Dillards stores because of their puninishment based way of motivating their employees. Id almost say Id never go back except I bought like 5 things for the $40 I spent.
My husband and I went shopping for a suit and shoes. Both associates were very attentive to our needs. We will go back to them if he needs anything else.
Did have anything i wanted
Nice staff and nice clothing but a bit expensive.
Mrs. Clarins Served Us & Gave Us Great Customer Service! She Helped Me With Everything Until I Was Ready To Check Out.Thanks Keep Up The Great Work~
I gave it a 2 b cause I was there to buy a hand bag, so I was in that department, and it was 3 associates just standing there talking, so I stand there waiting as they talk about last night Im like WOW, I know Im black but u just going to ignore me, I thought I was the reason u had a job, I guess not
Had a terrible experience with the security. I was asking for help and he was very rude how he spoke to me. Will not be back
Great merchandise assortment. Very well presented and easy to shop.
Nice place for shopping in the whole mall. Nice clothes and shoes, very good proposals.
The gentleman who works in suits (previously) in Polo is wonderful. Quick and knowledgeable.
I love shopping at this Dillards in great Lakes mall. I live in Oberlin ohio which over 45 minutes from where I live. The trends may be pricey but I love the classic scenery. 100%
Lots of dresses for the Mrs to check out- Id give it a 5 if the seats were more comfortable.
Great service. Had what I wanted. Friendly, efficient staff. What more could you want in a department store?
All ways well organized, great selection of quality clothing and other items.
A nice store, when sale prices are tagged, you get a good deal. Polite staff.
Nice store not a lot of shoes for larger feet in women
Very big, still 5 stars but i got lost
I shopped there for a while got 5 outfits as I was leaving 2nd floor to escalator I looked to my right a lady was almost chasing me because I do walk fast I stopped and just looked at her she said can I help you No ! you thought I was stealing showed her my bags she walked away no help
Excellent service very helpful to find my size and spend time to get the clothes I wanted.it played of I spent 700.00
Shopping with jean Russo in cosmetics at Lancôme was a truly delightful experience, knowledgable, kind and was able to assist in everything I needed also included a great restaurant to try
Beautiful department store but prices a tad high
I was disappointed I couldnt find a two toned black and white shirt for my sons prom outfit. I thought for sure I would find it here but, that was not the case.
Nice selection
Great clothing store for name brand items!
Fabulous bags great cologne and have great coworkers with great customer service excellent Hamlet purses design
Great salesmanship. Great customer service.
Love Dillards its a great place to shop and get name brand clothes for less with all the sales they have
Omg my new favorite place! The clothing is good quality and affordable
I work here, so Im kind of biased, but we are pretty awesome to collaborate with. We will make your wildest dreams come true!
Friendly People! RayKendra is a Great Worker/Helper! She was pleasant, well spoken, and a joy!!
It is sad when you have to find a cashier to check out. If a person is disabled and has difficulty walking itself difficult to walk around to find someone at a register
Do you want quality? Dillards is the place to go. Great lakes Mall. We love you
Great selection of the top brands.
Love the shoe selection. It never disappoints.
Thank you to the young lady on the second floor that added me in getting a most beautiful dress for a most beautiful wedding.
Awesome! The mens department sales associates are the best. Kind, friendly and on target
I just love Dillards.
Always find something I need or dont need but cant pass up. Prices are not to bad either.
Love Dillard because they always have my spanx in my size and color.
Best place to poop in great lakes mall is there mens room in the upper level of Dillards.
Love the selection but since they merged Mens into Womens there is less to choose from.
Store always clean, neat and good service.
Was fun lots of nice things to look at bought 2 pairs of shoes.
Typical Dillards store, goid prices, good selections.
Nice selection, great sales, and friendly employees.
Very good customer service
Poor customer service, clothes were slightly disorganized
50 years a customer last mouths payment was 4 dollars short. They put a hold on my card. Crazy
Beautiful Christmas display. Shopped sales and love the store
Loretta in lady s department was very helpful with my wife getting a winter jacket
Quality clothes. Good prices if I catch the sales.
Love this store
I like that they have a big and tall section and close
Fun place to hangout, lots of different stores and great food.
The sales were great,and always friendly atmosphere
Lots of different items to buy. Clothes, fragrances, shoes, purses, assesories
Expensive
Great store for all your family needs ❤
Its beautiful. I found exactly what I needed
Beautiful store and people are very nice
Very nice selection and great sales
Went suit shopping for my son for homecoming, couldnt have gone better. Professional and on time.
Still a great place to shop
Sales prices were not good as original prices were high so the discount didnt bring the cost into a reasonable area
Great shopping experience!
Super 💖
Best sale of the year,every year it gets better.love it
Did not have big selection of womens suits
Very good sales, and very helpful staff!!
Nice and clean over priced.
Very clean and organized 👍👍
Great sale pricing on jewelry!
Clean and nice Staff - prices are outrageously high.
Noce prices for quality clothing. A nice dress collection for young women.
Nice customer service at makeup counter. Ms. Tony
Great clearance of dresses
Watch for the sales, thats the best time to go here
Good sale very polite sales people
Next level customer service. Quality selection
It has some of what you might call deals, but nothing special.
Love Dillards. My favorite dept store
Nice clothing and other things too!
There in Cleveland and found some nice jewellery
Great selection of dresses for homecoming
Services nice enjoy shopping here.
Never cared for Dillards. Nothing I really need. Especially at those crazy prices.
Got some good stuff there!
Big department store in mentor..lots fancy stuff... hahahaha
I was followed around the entire store will be calling a lawyer
One of the few shops in the mall
Great place to get clothing
Great store a bit confusing to get around
They have nice and affordable close there
Friendly staff, mediocre size selection
Need to get more echo jeans
I couldnt find a worker which made me buy somewhere else
Found a great pair of dress sandals tonight
Great 1st of the year sale!!
Estee lauder - always top notch service!
Love it this place has everything
Toni at Dior is an absolute dream!
Great customer service in dresses
Over priced on everything
Great place to shop
Not much of a selection here on gowns
Didnt go y hrtr
Great customer service
Lot of good sales for a change.
Great selection and pricing.
Great store, great service.
Over priced.
I just love everthing about dillards
Good sale
Big selections in each department!
Great place to shop.
Good place for clothes
Creat high level star store
Love there selection
Great shopping here
A great place to shop.
Great time shopping
Very well organized 👍
Found what i was looking to wear to s fundraiser.
Dillards at its finest!
Our go to store..
A nice selection
My favorite store
A place where everyone can find something.
Good sale
Total reviews rating 4.2
199 Reviews for Dillards 2023:
Review №1
2022-06-11Went in the store with specific needs in mind for a men’s jacket and was given exceptional service by Cody who looked in multiple areas of the department to get the right fit and look. Thank you. We will definitely ask for him on a return trip.
Review №2
2022-05-23Clothing selections were seasonal and long sleeves were scarce. Prices were more than we expected to pay. Departments were staffed and it wasnt to difficult to find assistance.
Review №3
2022-06-30Great store. Great selections in merchandise. Friendly customer service. The sales offer great savings on a wide array of merchandise. My daughter especially loves Dillards and fondly remembers her grandmother loving to shop at this store too!
Review №4
2022-06-03It was clean and well organized despite there being few employees. The clothes that I purchased are of decent quality.
Review №5
2022-02-06Cheryl was incredibly helpful in the women’s department! She helped us find the perfect suit jacket and assisted us through the whole process! Her thoughtfulness was very appreciated and made for an excellent experience at Dillards!
Review №6
2022-07-14Very limited stock to pick from anymore. Sold out of more popular sizes. Very little staff help.
Review №7
2022-03-01Be careful. They dont return merchandise for a refund, exchange, or store credit past 30 days. The least they can do is give you a store credit. I just tried making a return and the guy may as well of taken out a magnifying glass to inspect it. How absolutely embarrassing. Ive NEVER been to a store where they dont at least give you a store credit regardless of the time frame. Now Im stuck with expensive cloths that dont fit that I cant do anything with. I wont be shopping here again. Its a shame because I really liked Dillards.UPDATE: since posting this review I received a call from the manager who was kind enough to provide me a refund and educate me further on their return policies for future reference. She listened to my issue and was very nice. Ive been back multiple times since.
Review №8
2022-05-24The sales lady was really nice it remind me of how people use to help you years ago
Review №9
2022-01-04Thank you to the young woman at the Clinique counter who helped me today. I needed new makeup and more importantly the right color and she really helped me. Thank you and if I find your name on the receipt, I will update this so you get full credit! I will definitely be back.
Review №10
2020-01-29I Dont Know Where To Begin The Multiple Experiences Each Time Has Been Amazing For Me And My Wife. Im So Excited You All Have A CBD Station!!! My Wife Has Fibromyalgia And Sharon Was Such A Tremendous Blessing To Engage With Her To Help My Wife. We Are Beyond Blessed Crossing Paths With Sharon. Another Great Employee We Were Also Blessed To Criss Paths Was The Lovely Jared! Amazing Character, Great Work Ethics, Amazing Customer Service! Always A Great Engagement/Experience. Successfully Explained What Was New Helping Me And My Find Fragrances For Him And Her Along With GiftSets!!! Love Him. The Next Employee Kim Was Delightful, Sweet Helping Me Find Cologne I Desperately Needed. She Was Very Professional And We Love To Encounter This One On One With Each Employee Representing A Great Example Of An Asset.The Last Employee That Made This Whole Experience Complete Was Peter! My Wife Loved His Makeup He Explained Everything Used At His Makeup Station. My Wife Wishes She Met Him Sooner! As She Is.Enrolled For Esthetics. She Cant Wait To Make Her Next Visit With Peter For More Details On Purchasing What She Needs To Be Great At What She Does. With This Being Said We Enjoyed The Day With These Four Employees. The Branch Manager Should Be Ecstatic And Very Proud Making The Decision To Hire These Excellent, Exceptional Employee! Keep Up The Great Work! We Couldnt Leave Without Pointing Out When Credit Is Due! Thanks Again~1/25/20Mr. & Mrs. Jackson