Identifies as veteran-owned
Yes
Defender Self Storage in Lorain
Categories
Location on the map
Lorain, Lorain County, Ohio, US
From the business
Identifies as women-owned
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 440-261-4418
Site: https://www.defenderselfstorage....
Site: https://www.defenderselfstorage....
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–1PM
- Sunday:Closed
Comments (51)
Michelle and Alex were really great and easy to work with. They were very accommodating to what I was looking for. Michelle went above and beyond and I appreciate all of her help!!!
Excelent the workers were kind helpful
Everything is always clean, great staff, and very helpful
Michelle and Alex were great. I saw a unit and was undecided and going on vacation as well, so they held the unit until I got back. They called the day after I returned, just like they said they would. Very please with their professional business approach. Very easy to talk to and explained everything. I will recommend them for sure.
My experience was wonderful! Everything I needed to help move was here in one spot, which I appreciate greatly! Its a very clean and well kept place.
Everything worked out fine was easy to access and transport belongings throughout facility. However some sort of oil substance dripped from ceiling or was poured into my storage unit, if not for mattress covers some of my belongings would have been completely ruined. There is no explanation for the substance. Not sure what thats about.
The manager is super friendly and efficient.We had great difficulty getting in. The combination worked right away, but the door would not open. We finally managed to open it by having one person tug on the door as the other person entered our PIN We were freaked out for a few minutes since our furniture was on the moving van and it was after hours so if we had not been able to get in, we would probably have had to take that furniture back to our house and have it unloaded there, adding cost and leaving us with furniture in our house that it would cost perhaps $1,000 to move back to the storage locker later.
Pretty safe and not too expensive
Nice, courteous and helpful. Not happy that our unit is 40.00 more a month than our first unit, as supplies are low, but you had us as we need a second unit.
Great customer service
Customer service was excellent. Showed us options.very friendly and pleasant people. Very clean neat and secure facility
I like the facility & the customer service was great! The door just werent very convenient to the unit I had.
Alex was very helpful. Service was fast and efficient.
Just rented a unit. The girl who handled everything on the phone was awesome! Hopefully our time renting will be good.
All associates and security have been extremely helpful with my mother.
The absolute best gave me a great deal an saved me tones of money
It whas very nice & the lady Michelle whas very nice & polite & il give her a 10
Very friendly and helpful office staff/management.
Great facility! Employees are helpful & very friendly!
Michelle was fantastic and very accommodating! Will highly recommend!
Very friendly staff and always helpful and polite
The manager is very friendly
Friendly, clean, secure, and reasonable pricing.
Very friend staff, knowledgeable and eager to assist!!!
They was real nice about everything
The gentleman who signed me up was very professional and answered all my questions!
Easy no fuss and always accessible
Very nice, time was taken to explain everything
Very clean, safe and affordable
Very low prices easy access to the storage unit.
Great prices and great location
Very helpful and informative
My experience was great
The experience was excellent and the personnel was knowledgeable
Clean, climate controlled, and secure
Excellent storage.
Great services
Nice
Good security
I had no problems or concerns
I like the site very good
Total reviews rating 4.6
51 Reviews for Defender Self Storage 2023:
Review №1
2022-07-08Very friendly, when I needed a larger storage they got me one, clean and one of the best storage places I have seen
Review №2
2022-07-11The staff was very friendly and helpful I showing me my unit and explaining the hours of operations! Highly recommended
Review №3
2022-06-09Very affordable and staff is understanding and helpful. Will definitely use storage facilities again if needed in the future.
Review №4
2021-11-18Great customer service! In speaking with Alex, he noticed I was given a unit further from the door and took it upon himself to move me to a more convenient location. I was so grateful! Then meeting Michelle on my move in day, she was AMAZING! Informative, kind, FUN and very professional. Thank you for making this transition a bit easier!
Review №5
2022-06-06Alex is the man! He goes above and beyond for his customers. I highly recommend Defender Storage in Lorain
Review №6
2022-05-03Alex theman who attended me was very nice and very helpful awesome service love it 😀
Review №7
2022-03-15They have been really helpful and prompt with taking care of what needs to be done.
Review №8
2022-01-09My Sons unit was broken into and valuable valuable properties were stolen. Weve obtain a lawyer and NOW CORPORATE AND THE LOCAL OFFICES ARE FIGHTING EACH OTHER FOR AN END RESULT AND IN MEANWHILE IAM JUST SITTING BACK WAITING FOR ALL THIS RED TAPE TO END. There was no video although DEFENDER STORAGE HAS VIDEO CAMERAS BUT SELECTIVELY NOT THAT DAY. AMAZING!!!!!!
Review №9
2022-07-14Very respectful and I have no issues so far
Review №10
2022-02-22So easy to rent online! Took advantage of a great first month promotion and website wad very useful friendly