Kerbside pickup
Yes
Daves Markets Severance in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 216-291-2300
Site: https://www.davesmarkets.com/
Site: https://www.davesmarkets.com/
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:7AM–9PM
- Sunday:7AM–9PM
Comments (199)
I love this store. The location is safe, large and very open.The size .and price of the dried fruit the nuts and seeds are the best .I am into into eating healthier with an emphasis on whole foods.The store and restrooms are very clean. The staff are very friendly and profession.The provide cheerful, polite and helpful service with a smile.
This is a five star grocery store for an inner ring suburb. The reason is because it’s full service. I prefer the new Dave’s on Chester, but if you’re in the Heights this one will do.
I love shopping at this store. It has a wonderful selection of items to choose from. The staff is very helpful and friendly.
I always go there to buy the strawberry cake but every time I buy it and get it home I eat a slice. Meanwhile.... I bit on something hard. I took it out of my mouth and looked at it but could not tell what it was. I even tried a magnifying glass...still did not know. I almost broke my teeth! Do the store make their own cakes in the back?
Personnel always friendly and helpful. Meat department educated me on the cuts of meat when I had questions. They have a reduced rack in the back of the store that is worth checking out at times as well as bakery! They will continue to have me as a loyal customer!
I was very appauled at the older lady with grey in her hair along with some guy occupying entertainment at self Check-out . By the door being very rude and disrespectful to paying patrons as if she didnt enjoy her job with the 4POS Systems. I6ts ridiculous! Talking about customers because you neglected the first time to help assist, with her having to come over the 2nd time with a nasty attitude. This is the exact example of how you get loyal customers to not return. Unbelievable.
This location has rotated through a few different owners, from Finast to Tops, and it was never that great, even at first with Daves.However, after writing the company about this location, I found that they took my advice to heart.They began catering more to the people in the area: retirees, families, and the large Jewish community, by offering a selection of quality products at a decent price. They also do not hire teenagers for all their staff, but rather hire folks from within the community who do a good job, and have the benefit of experience. As a result, you walk in to a grocery store run by adults. The benefit to this is a clean store thats well run and has the benefit of self-management. If you are polite when you address the staff, you get treated well, and sometimes even when youre just clearly lost or exasperated, the staff are on the ball enough to help you out with such minimal effort on their part.It makes you feel good to have stopped by and to have been a patron of their store. The staff take pride in their work and their business, because they live there, and youre a neighbor. It sounds so silly to explain it as such, but most supermarkets need to learn from this example: hire locals and more mature folks and you will get a better store. I have nothing against hiring younger people, as long as they are willing to learn.If this store doesnt pay a living wage, and give good benefits, I would be surprised.
Really good shopping at Daves you just cant find a better place to shop.
The store is the largest in the area and has a decent selection, though the quality of the meat and produce is sometimes less than I would like. (too close to expiration date). Also the store smells bad periodically, especially in the summer. I am not saying it is not clean, just that the odor from the meat department makes it smell unclean at times. It is that bleach and old meat smell. My grandfather ran a meat market when I was a child and it is a very familiar smell to me. Like I said, it may not bother some, and I am not saying the meat dept. is dirty, just that you can smell it at the front of the store on warm days and that should not happen in a major food chain.
Deli meat department do not understand you can go there around 1:pm in the afternoon Catfish is a big sale but why are they always out? Five people behind the counter but they all ignoring you one lady even talk to me with her back turn. However I give the guy in the parking lot five stars hands down he immediately speak to you with a smile even regonize I I had a fresh haircut I was impress 😂 thank you, you deserve a raise keep up the good work.
This is one of my favorite and most often visited Daves. The customer service is always friendly and professional.I want to encourage you to stop by the deli department and purchase a few slices of honey maple Turkey, next, visit the salad bar for lettuce and tomatos, than stop by the bakery and grab a fresh bagel. This makes a nice and affordable lunch or snack.
The only problem my husband and i is with the floor crew the have absolutely no consideration for us customers. They are very rude and will not answer your questions. I really enjoy shopping at Daves its covenant because its across the road my grandbabies and i can walk there at severance center in Cleveland Heights. Your deli is awesome especially the workers your bakery and workers are wonderful and the cashiers are so friendly and attentive but the people that runs thr floor is just disrespectful. I have stopped my 70 year old aunt from going in wiyh me because im afraid of what she my tell them where to go because she was coming home in tears. Dont get me wrong i love Daves but the people thats a different story.
Nice staff and easy to navigate the store.
Its not Publix. It was well stocked, though. I dont recall seeing any employees in the isles or conversing with customers. There seems to be a limited selection of quality supermarkets in Cleveland, East Cleveland or Cleveland Heights and this is the go to other than the Walmart that opened not too long ago. The cashier was very personable.
Security guard and manager allowed a grown man to harass my 15yr old. Daughter and forces her to give him money after following her in the parking lot. The guard seemed to be afraid to help.
This one is pretty big. Some things are cheaper others more expensive but thats how all grocery stores work. They have clearance which I am always fond of. They have a lot of choice. I was a bit disappointed with the bakery so that would be my main complaint. Cakes were smooshed or not completely frosted. Lots of meat and fish choice and a well sized produce section. It wasnt close to my favorite grocery store but it has a lot to offer
It was a very nice and clean store had a wide variety of things to buy for quick shopping trips to grocery shopping to money orders and Western Union
The cashiers are friendly you can get help when you need it anybody that works there will point you to what you need -Im always lost I like the service, I like the food, I like the fresh meat.
Daves is a Cleveland chain grocery this location also has a state liquor store and huge wine selection. Always clean and they usually have my favorite bran muffins all Daves dont have them. Store is big
This daves Market is better than the Daves they closed down is so much closer and better-looking I would tell everyone to go visit days that havent been there
Great neighborhood grocery store. We shop here frequently
So nothing bad or good to say i mean its a clean store. Nice people many different selctions. Only issue i have is the prices i mean to be honest its expensive AF. I would rather go to giant eagle if i am going to spend extra money . To be honest the store isnt bad its juat pricy although at times you can save $5 on your next time there i think after you spend maybe 20 or 25$ yoh get a $5off coupon so thats cool.
Best thing about this store is the early opening and late closing hours. Otherwise, rude, slow service with an attitude is the order of the day. Parking lot needs major work. I only shop here when desperate. There is a negativity about this store...maybe the heavy state store traffic?
I was able to find some Tennessee Pride sausages at this location and I was very happy. During the last two months Ive been to two different Daves locations and was unable to find the sausages. KUDOOOOO for this location. Also, the customer service was very good.
Very clean and neat.Well stocked but a bit pricey compared to competition.Deli personal needs customer service refresher.Cashiers polite and courteous.
Quality food and service. Very friendly people at the Severance location.
Me and my wife love it there great place to shop at
Worst customer service I’ve ever seen. it’s right by my house but I try not to go because it puts my in a bad mood every time I come. The staff are rude and instead of telling me what my total is they sit there and text waiting for me to swipe my card. I’ve never been greeted or even spoken to by any cashier I’ve ever had
All the workers are very angry.Its like going to the saddest place suburban place on earth, for grocery shopping (this does not include the pharmacy ladies - theyre pretty much always kind).If you dont care about customer service,HOWEVER, the store has a pretty decent selection and is very clean.I very much prefer the one located on West 25th Street.
The lazy blonde meat department woman needs to listen to her customers. Yesterday was the second time I asked her for the Italian spicy ground pork. The first time I asked her she pointed at the Daves Italian sausages and told me to just buy those and grind them up. Yesterday when I was in there I asked another meat department attendant and he went and asked her and she then told me its all the way on the end.It was the Bob Evans brand spicy Italian ground pork.Why is she even there?
Poor MGMT at this store. I waited over 15 minutes at customer service on Friday evening. Only one person assisting customers with 8-10 other ppl waiting. Also over priced on blueberries. I paid $4.00 for 6 oz. Marcs had blueberries - 1 pint for $2.99. I only went to Daves bcs I was passing it on the way home. This is the second time customer service only has one person working and the line is long. Obviously, MGMT. doesnt monitor the traffic, cashier lines or they dont care.
The cashier who took care of me was pleasant & very professional.
Friendly staff, good selection, and reasonable prices. Good for quick stops.
I love going to this store. I can get in and out quickly while shopping. The meat is always fresh and the shelves are normally stocked.
The store has a good selection but the customer service is awful. Every time I come here a cashier always has an attitude problem and I don’t understand why. Please hire people who actually want to do their job.
I hadnt shopped here in almost 2.5 years. That strange fishy smell is still present when you walk in. Theyve cleaned and organized it and that was good to see.
My main grocery store here in Cleveland on Payne ave. Good prices
Horrible customer service. All employees had bad attitudes that I encountered.
Not a fancy supermarket but good selection of produce, meats, wines, ethnic foods. Good prices too. Just the right size store.
👍Daves is in my neighbourhood, and I often grab my backpack and go there on foot just for the sake of walking couple miles.Good bakery smells of bread. Due to having butchers, meat department has good assortment of beef, pork, veal and lamb, and if you are on a budget , you may always hunt for manager price ( which is reduced ) or sales. Among prepacked chicken produce I favour Fryer chicken items which are lean and cheap. And they carry a lot of nontraditional meat items like beef tongues and beef and pork feet. Dely section carry a lot of salads, cheeses and hams. My favourite is Boar Head produce, because its all natural. As for froot and vegetables -they are good, but what I like about this store is that due to their connection to locals farmers during summer and fall they sell a lot of vegetables and and apples locally grown just for 99 c./lb. Ofcourse there are more to this store, but I mentioned only part of it.
Low prices, good selection, friendly staff
I like shopping at Dave this time of the month they have a very good selection on sale this time of the month
Clean store convient
Sold me some cooked so har chicken wing dings giving me trouble taking them back, she knew those wings was tp.hsrd to sell to anyone. Other than that the young MAN that checked me out was very polite.
DO NOT buy fish there!!!! Been burned every time. I really wish management would clean up the fish section. The fish never look or smell fresh.
I bought two 10lb bags of legs quarters and they were rotten so be careful when buying stuff from this location
The place is beautiful, but the cashiers are less than happy to be there. That shouldnt be the customers fault.
Great improvements, kid friendly carts double seated..fresh produce, etc. Little pricey but over all love it music accommodate every one. 🥰🥰❣.
Nice place to shop, friendly service
Clean food is always fresh. Well lit and airy. No odors from the meat department
I went through self checkout and the young lady Adrian was very helpful and friendly.
Lower budget grocery store in a dying shopping plaza. Has decent selection but lacking some variety and with other, more appealing groceries nearby, this one isnt my first choice.
The black female at the self checkout is very polite, efficient, and has excellent knowledge of how to expedite through the checkout.
They posted Gatorade 4 for $5 get to the register they charged me full price then they said that kind that I got wasnt the one that was on sale it was only some selected ones that they wanted to get rid of was on sale why even post it they should have put it on a whole different now what front or something SMH
Good, well stocked supermarket. Some items are a little pricey. They do offer bundled pricing to discount a little.
The Maneager and Supervisor of this store location need to regulate and implement a crash course on customer relations and how to properly answe anyr questions asked when aproached by a Customer...i was looking for coffee filters and aproached a cashier, since there was no one around i decided to take 10 seconds of her not so bussy job (seing as she had no customers at that time) and i asked do you know were the coffee filters are located?(the only answer needed is isle ___ NOT Next to the coffee...i had to shrug my shoulders and ask ok, were is that at? As she proceeded with the same blank/anoyed/smartass stare to direct me to isle 8...were i walked to, found no coffe or filters and decided to bother another much buissier employee and he litteraly WALKED me over to the proper area...if im not mistaken is in isle 12...and i dont even WORK there and i remember...have to remember just incase i do decide to go back there shoping seing as other stores offer .79 cent tuna in water and here they are 1.20 each...about a .50 cent difference...get your customer relations in chek with ALL departments in this location...just because you are cashier does not mean you ahould not know what products are in stock or where an item may be located...all employees should have proper communication skills and a bit of 101 in common sense when speaking skills with a paying customer..maybe a grandma with a belt to whip some respect into these people...and to think the lady was an older one...needs a lesson in manners!!! Just because you are older does not give one the right to act like a biggot!
I love Daves, this store is amazing and I would recommend it to everyone
The parking lot is a mess, potholes loose gravel, cracks, and no lines marking the spaces. The store is good though, neat clean.
It has nice and fresh food and everything is in order dont get me wrong its expensive with some items. Its worth going to
Very nice employees; generally overpriced.
The Hot food area knows that on Friday people are coming for the fish especially the catfish waiting half hour because none ready not even prepared no potato wedges either they could/should and have been better than this
Fresh produce, excellent deli and some of the best meats in town. Also has a salad bar and hot food counter.
Always clean and classy. Prices can be a bit high on certain items but worth not having to go to Walmart
This place close to my apartment just 1 min walk. The service is good and safe. Price is in normal range, not very cheap.
The Staff are nice..neat..n clean
Large, clean & well stocked.Pity that, as a single person, I cant partake in sales on items too large for those like me.
They are the only full service grocery store in my urban area when I say full-service I mean with the butcher Department Deli and fish counter thats a dying breed of store in the inner city here in Cleveland
Life saver for people living around the circle. A bit pricey, but have an awesome dollar section. Would be awesome if they could have a halal meet section
Worst experience , All the people are shopping but he came to me and said not allowed to shop after 9 , I asked why , he said the store was closed I am not allowed , In the website they mentioned it was open till 10and I was there by 9.03 . I don’t know the reason but worst experience . They employee said I can shop but the guy said I am the manager They should listen to him ..
A very good place to shop. Ive been a customer for years. Customer service. Is great . And plenty of variety.
I love this location!!!!!! Good workers! Always clean!!!
Its ok but the fruit flies in the bakery drives me nuts.....i think they need to take a night and thoroughly clean the cases....
Excellent service friendly staff wide variety of Fresh Foods plus enhance a state liquor store
Dont go to the deli and ask for saucemeat, lord the women acted like i asked her to cut a dead body!
A full grocery with an in store liquor agency. They have just about everything you need, though I wish they had a larger organic food/local food selection.
We love this store but only get to go when Im in Cleveland. I was told store is to urban to come into the suburban area I live in. Sad.
A very nice, clean and well lit store. Its a Daves market their prices are higher than most.
This store is over priced compared to other supermarkets. I compare the same product with Giant Eagle & Heinens and find their prices are over priced.
Really good store AWESOME quality and supply of products and great EMPLOYEES, VERY HELPFUL!!!
Rented a house with buddies for the weekend. Went here for groceries and supplies. Its clean and reasonably priced, with friendly staff.
Luv that Daves just wish I could find Turkey or Beef Salami not the butterball pack with the different meats
Slow service and rudeness are normal at this location. Although Im within walking distance of,this store, I usually drive the 4 miles to the Richmond rd. Location or shop Zagaras which is also further away. Poorly trained is,an apt description of customer service
Clean, well stocked and goos prices.
Prices are good and and its really convenient
Great grocery store and friendly staff and you can get in and out fast.
Had to ask cashier and another worker to stop talking about nonsense and wait on me after waiting a few minutes first. Very unprofessional.
Everyone is very polite and the store is always clean and well stocked
Good produce and groceries, also has a liquor store
Excellent selection a little pricey
I like the store but Im had one bad experience with the Bakery I purchase a birthday cake and it was terrible tasted like metal.
Good selections of foods and alcohols
Great place has every thing customer sevice is nice i like it.
It was good, clean and decent prices
Great selection, easy check out. Overall a good store.
Favorite Daves in Ohio, fast customer service.....
Great shopping I found everything I wanted and picked up some extra items.
Service at the prepared food line was very inadequate very slow attendance did not seem to know what they were doing
They are good for getting certain foods but need to come down on prices.
Was able to fine good bargains
I enjoyed my experience I will be back
Clean,friendly employees,wonderful produce would highly recommend shopping here
There where riding cart available m Diablo was very helpful getting us to the car.
Honestly its just there, no customer service no has ever offered help or goes out of their way to even say hi, even the managers, its kind of get what you need and get your total. Theyre just there
Customer service sucks terribly...everytime i go there cashiers dont speak...its a young guy name David act like he cant say anything...and barely looked up....hate it
Grocery store plus alcohol selection as well as regular food and bakery.
Good products somethings are very expressive like TROPICANA ORANGE JUICE else where cheaper 😮
Nice store. Priced the same as any other grocery store.
Very clean, neat store. 1st time in one of Daves stores.
Always fresh items..Another visit today enjoy the staff again.
They sure do run out of fried chicken specials fast.
Good deal. Brought items back to California, cause they surely dont have them here!!!
Love Daves just need to check the date of cake slices next time.
Great local grocery store. Prices can be a bit high on some items..
Clean and sufficient. Should provide at least one more cashier during peak.
Prices are too damn high!
The selection was good, and my cashier was friendly and helpful!
Store is nice but really pricey some deals might be good
There was a bad smell in the deli section. The service was friendly and plenty of lines open.
Very well put together, Nice service and fish was fresh m
Pretty consistent. Great store. Convenient. Easy in and out.
Always has fresh meats and fish.
Daves does some things very well. Inexpensive or bulky cuts of meat; ethnic and soul foods are standouts. The liquor store is almost bizarrely well stocked. There are few fancy items and the bakery is cheap, and not in a good way. Produce and floral is hit or miss.
Convenient, clean, good deals!
I like their fish, cat and Perch, but service could be better..
Got all items I needed. No long lines, people were friendly.
Pretty basic grocery store with some of the better prices around town.
Good place to shop a bit pricey for taste.
The only store in town that sells certain ethnic foods. I have to have my spices
Good meat selection
Clean and the employees are very friendly
Not very happy with the prices at Daves lately. They have seemed to have gone up very much.
Easy shopping, friendly customer service. Meets your needs!
Horrible customer service. The employees seem to resent your presence.
Good and neat,not to busy for midday had what I was looking for.
They have unique selections you might not find anywhere else.
Was in and out the lines was a lil long but they were moving fast
It is close to home and it has a liquor store. The managers are most accommodating.
Seafood counter not open, second time.
I love is always very clean people are very nice and helpful
Cashier very friendly makes customers wanna come and shop at Daves
Best prices on meat and always clean and stocked.
Had the Sweet Walter pineapple wine o love! Excellency!
Friendly staff, and very helpful. Good food!!
Depends on location the one on the west side on west 25 is excellent the one in severance is poor.
Everything is over priced, I dont know how they are still in business with theyre prices... 😏
I love their salad bar it stays fresh
The employees act as if they dont want to assist you. Not very professional.
High as the sky, but can find reduced fruits.veggies. bakery and miscellaneous with some luck sometimes☺
Good prices, Helpful cashiers and managers.
Nice convenient location
Love this store very nice place to shop
Always clean. Staff is very helpful and knowledgeable
I love shopping at Daves!!!
My neighborhood grocery store. Decent produce and butcher. Clean.
Everything about this location is terrible. Plus I never feel safe.
This is the only place near me with a salad bar. Great.
Great customer service and food selections!
Daves have good produce and a variety of other foods.
Always a great experience. Will go again.
Lots here, good prices, but not much high end
Their store brand otc medicines are reasonably priced
Descent selection if meat and fish could be better
Excellent condition and very helpful !!!
Clean and speedy service. Well stocked
Speedy service. Checkout without long wait times.
Cashier gave me wrong info regarding a product and also tried to keep my change.
Daves is the Winn-Dixie of Cleveland grocery stores (any Southerners out there know what that means): the store is not the cleanest and the prices are not the best. Of course, exceptions to that general rule can be found in the beer aisle and the bakery, and to a lesser extent in the produce aisle. Pretty much the only reason I shop here is that it also happens to house a state liquor agency. For most of your food needs youd be better off going to Target or Gordon, or even Heinens (where the atmosphere means you at least feel good while you spend too much money on groceries).
Nice young man helped us find rutabagas!
Good experience. Catfish good. Pleasant staff.
Nice, clean, friendly. And easy to navigate.
Customer wasn’t that great, but other then that...it was okay.
Nice. Hot foods and Deli are gem 👌
They alright for somethings
I always have a good experience at this location
Not super crowded ever. Pretty cheap for some things.
Nice clean storeFriendly employees
Nice store
Store is close but not what it use to be as far as freshness of products and meat
Good bakers and Butchers
The nastiest bathrooms ever!! The actual stall needs to be cleaned
Fresh food great high shelf liquor
Nice store
In a convenient place and they have a state liquor store
I can get my groceries I can get my alcohol and good sales and Deals on certain things
Clean and they will open registers if crowded
Brand new store, and stay well stocked
Friendly workers and managers! Clean, stocked store!
The food was delicious service was fast
Found everything I needed
Total reviews rating 4.1
199 Reviews for Daves Markets Severance 2023:
Review №1
2021-12-12Very disappointed that they have signs for sales all over rhe store they wont honor. Twice in last 2 weeks they denied the sale price on pizza once , ice cream on another. The ice rean was told sale was over and she ripped down the sign in front of me, the next day they had the signs back up. Manager was very rude when I asked about the sale, she thought I should have had common sense knowing it was not gonna happen or something. Very rude. Have begun shopping elsewhere since the second time when the same thing happened with pizza, she asked a worker if they were on sale and they said no. Didnt even check the signs.Im a bargain shopper and rather embarrassing to go to the line and have to beg to honor your advertised sale.Think your store manager needs to get on something or be replaced if this is how he wants to run the show.I will do my shopping elsewhere unless its a super need. Wouldnt recommend this place to anyone that looks for sales. They wont be honored.
Review №2
2022-02-14I was charge twice for a transaction came in with a receipt Lady said I need my bank statement if I was charged twice and you can see it why not just refunded me my money
Review №3
2019-03-21Reasonable prices for grocery. Big choice and good quality. Always visit it when drive to post office.
Review №4
2022-03-01I love that daves sale single placzki in all favors for 1.19 @ pc I got lemon..
Review №5
2021-06-30I was I self checkout and my order never panned out. It was alerting a cashier but she wanted to help her friends. Smh. I will never go there again. Who lever worked today should not have a job. I waited 10 minutes and when I tried to talk to them they ignored me. Daves suck.
Review №6
2021-02-22Daves Market always has fresh food and well stocked shelves in a very clean market. The staff is always helpful and their cashiers are always smiling. We are so thankful to have them in our community!
Review №7
2021-05-11Never Again. Horrible customer service period. No cashier seem to want to check out customers, they primary job. I was complaining about my cashier, going extremely slow, like me being there to pay for my groceries was an inconvenience to him, while another customer was complaining that the cashier was just throwing their groceries. Been there before, at Daves Supermarket. I make the long drive elsewhere .
Review №8
2020-06-01Store closed at 6:00 instead of 9:00 which is what you hear when you call the store. At 5:35, I was snarkily told that the deli closes at 6:00. When I said its not 6:00, I was told in a nasty tone they were closed. I moved on to the frozen fish but was still able to hear this same clerk rudely tell 3 more people the deli was closed.I understand why the store closed early but maybe they should change their recording to reflect those hours. Definitely, customers should be told in a respectful tone.
Review №9
2019-01-22Daves is a good locally owned supermarket. Produce is usually good quality and a wide selection. The bakery is also good. Prices are very reasonable. Its not my first stop for groceries but its a good alternative, especially if you need something quick. The staff are always friendly and helpful. Just be careful of idiots in the parking lot. The lines are old and faded and too many drivers seem to take this as an invitation to park however the heck they want.
Review №10
2020-12-16Watch out if you have to redeem that $5 off coupon that Daves offers. Apparently Daves forgot to train their cashiers as to what it means. I did my grocery shopping on Tuesday the 15th, and had to remind the cashier to scan the darn coupon. Not once but twice. She finally did scan it, after the second reminder. What does she think the $5 coupon is, a tip? Argh. I am very disappointed. Terminal #8 at 3 pm on December 15. Will most likely quit shopping at Daves altogether. Because whats the point of being a loyal customer and getting this kind of a treatment.