Kerbside pickup
Yes
CVS in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Delivery
Yes
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Passport photos
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 440-842-6081
Site: https://www.cvs.com/store-locato...
Site: https://www.cvs.com/store-locato...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
CVS in other cities:
Comments (81)
The pharmacy staff was very helpful and polite. Store seemed pretty clean and well stocked. Checkout at front counter was a bit overcrowded with displays making forming a socially distanced line difficult.
ZERO stars! Not only did they not answer the phone for an HOUR leaving me to listen to the same song and voice message on repeat , but the pharmacy (which the manager said was fully staffed and not busy) answered after an hour and HUNG UP saying that they were busy. Absolutely no respect for anyone.
The pharmacy has to be the slowest I have ever used. I wish my insurance wouldnt have changed. Expect to spend 20 minutes to just pick up through the drive thru with 1 car ahead of you. So slow
Today I came in to use this green dot location and the cashier accused me of being like $28 short. I had JUST counted the money in the car with my gf . So I asked for my money back & came right back with a witness . All 3 of us counted the money together.. There wasnt a problem then . I felt as though she tried to short me. I understood that it was a fee to do green dot deposits but that wasnt the issue. She claimed I was short a significant amount . It rubbed me the wrong way, I cant speak for other cashiers but beware of Lisa.
Good news CVS announced yesterday they will be closing 900 stores!I am including one star as the employees at this site do I believe have a pulse. Called in refills 5 days ago showed up today and was told We are a week behind No apology just a take it or move on utterance from an unshaven chap with a stained uniform shirt. I opted to wait 15 minutes and looked around the store . The sales floor was a mess open cookie packages and ground up Oreos in the carpet the smell of Old socks was everywhere. The front door glass was cleaned just before the national election . This is a train wreck. I own the stock and will be looking to sell when I speak to my Analyst friend. I highly suggest that you stay clear unless you are caught in a rain storm and need to escape the weather . No kidding my Girlfriend swears by Wallmart in Parma. quick service no excuses or delays . No I dont own Walamart shares. IF you are a CVS diehard the crew at Broadview/Brookpark puts this sub standard location to shame . Good Luck
They didn’t fill rx in a timely matter, dr sent rx in the am. System says still processing late evening. Called to see when it will be available waited on hold for over 30 minutes and hung up. Tried again saying I was a dr office(yes I know that’s dishonest) waited about 10 minutes said it was ready and hung up on me. Better have rx,’s sent to a different cvs or other pharmacy. Zero stars……
Great store except the pharmacy is no longer 24/7.
I would love to give 0 stars. Received a text message that my prescription was ready for pick up - it was a new prescription and i went to pick it up after work. I arrived and they moved very slow, giving me no updates along the way- informed me after about ten minutes of standing there, that the medication was not covered by my insurance and they could not fill it- gave me no notice of this though! Waited until i was unable to call a doctors office or anyone to assist me with the issue- after knowing this information for hours! The entire interaction with this pharmacy was horrible - I’ve been going for years & have been watching it quickly decline. Horrible customer service, very rude employees, with absolutely no interest in helping you. I will be calling my doctor tomorrow to update my prescription and informing him to send the new script to a different pharmacy.
Pharmacy just randomly closes up without explanation in the middle of the afternoon. rudely told me to come back in half an hour. totally unprofessional.
I WANT to use this pharmacy because its so close to my home, but its impossible. The staff are polite and friendly, but seriously overworked, so it takes a very long time to fill prescriptions. You cant even drop off a prescription and then wait; they tell you to come back tomorrow, which is a problem if its a medication you need for an urgent issue. Again, theyre nice, and they work hard - every time Im in there, theyre working their butts off! - but theyre just so understaffed. CVS really needs to hire more people at this location.
Its my opinion that this store either needs more pharmacy help because theyre so busy that they cant handle the amount of customers. Or they need better workers. I waited in line at the drive-thru at the window for nearly 10 minutes while two people in the pharmacy was looking at me and no one could even take the time to say well be with you shortly. The average wait time for the drive-thru pharmacy is about 20 minutes. If you try calling good luck when you want to talk to the pharmacy because youre going to wait 20 minutes or more there as well. This store should seriously consider its reviews and think of how much better it could be to the community if it had better workers or if it had more workers. Parma Ohio is full of senior citizens and the demand is large for prescriptions in this city. I hope someone from corporate corporate office reads these reviews and takes action soon as Im ready to transfer my business to a different store.
The store was in my opinion very well put together, clean, organized, and all around great! Even the employees for 6am were friendly and helpful. However, the size of the parking lot was unnecessarily large.
Just avoid this place. You cannot get anyone on the phone and the wait time is 30-40 mins. I dont even know how they are still in business. Ive now just let two prescriptions go unfilled because I didnt have the time to wait for them. Trying to get prescription status as I type this and have been on hold for a half hour. Absolute worst pharmacy I have ever witnessed. Definitely NOT using this store for ANYTHING! Tear it down and put something useful in that lot!
This is the worst pharmacy. Everyone that works in this pharmacy is slow and rude. I have had nothing but problems coming here. Constant problems they never add your insurance so every time I pick up I have to tell them that is not the correct price and to run it three all insurances. I have been told several times when I come to pick up that it is out of stock until I state that, thats impossible bc I called it in days ago and them mysteriously it is in stock
BY FAR THE WORST PHARMACY IVE EVER BEEN TOO!!!! THEY NEVER EVER ANSWER THE PHONES, YOU HAVE TO CALL DAY AFTER DAY AND WAIT ON HOLD 20+ MINUTES BEFORE YOU HANG UP AND TRY TO CALL AGAIN! THE DRIVE THROUGH IS ALWAYS WRAPPED AROUND THE BUILDING AND THEY ARE EXTREMELY SLOW! YOU WILL WAIT IN THE DRIVE THROUGH LINE FOR 30 MINUTES BEFORE YOUR UP NEXT. WHEN THINGS ARE CALLED IN THEY ARE NEVER FILLED IN A TIMELY MATTER OR UNTIL YOU SHOW UP TO PICK THEM UP AND THEN THEY RUSH TO FILL THEM.. 0/10 DO NOT RECOMMEND THIS PHRAMACY AT ALL!!!!!
This store has the potential to be a great store if it was ran properly. In the past 6 months it has quickly gone downhill .Pharmacy is way behind it takes an entire day to fill a prescription. You cant just wait 30 mins after dropping off to pick up. The minute clinic is falling behind when it was a great location to quickly be seen, now when you check in online show up for your appt its still another 2 hour wait. The aisles are not well stocked anymore.
Single worst pharmacy to visit. Youre looking at around 24-48 hours minimum for Rx refills and every time you send another refill in if you dont call them to push it along they will not have it ready for you.Average line wait time, drive thru or in store, is 30-40 minutes. Theyre severely understaffed and will ignore the drive thru line when it gets really busy. Theres clearly a management issue going on here and they cant functionally run a pharmacy of this nature with their current circumstances, avoid at all costs, they simply are not reasonably serviceable, considering its 24 hrs and was very good when it first opened this decline is very rapid and sad.
If I could give it zero stars I would. The pharmacy is horrible! Me, my doctor, and the pharmacy I am trying to get everything transferred to have tried to call them for days and they wont answer. I stayed on hold an hour no answer. I need our scripts! I will never step foot there again once I finally get everything transferred. It is absolutely unacceptable. Im so angry!
Waited 40 minutes in line, when I finally get to window I had to repeat my name, bday information 8 times, then she says they dont have it, I say to her I got a text on Wed saying it would be ready by noon Thursday and today is Friday. She goes to get pharmacist and he asks if its for the insulin, said yes it is. Comes back and now the girl has my insulin. Horrible
Love it! They always have what I need when im in a pinch.
Dropped my Rx off to be filled at 6am the next day (today) so I could get it before work. I went 20 min out of my way, got there at 6:30am and the Pharmacist said it wouldnt be ready til the afternoon, or at the soonest at least an hour. It was THEIR mistake, and they should have just filled it for me within 15 minutes once they realized the mistake. Horrible customer service and communication. Very upset with my experience here and will NOT be coming back.
Got my drink for free cuz no1 waz at cash register.
Pharmacy was ok until the start of 2020. Poorly staffed. Wait times are over three hours to get a medication and autofills are a joke as it can take over two days for a medication to get filled. They also do not answer their phones. You can call at times when they are not busy and they still will not answer. Will be taking my business elsewhere.
The pharmacy Is the absolute worst. Lied about not having my daughters prescription. I NEVER go to this location Dr office sent it to this location by accident. Thank goodness other CVS are reliable, honest and helpful
Had covid test appointment 9:50am,arrived at 9:30,told would get call to go to little booth outside.1015am had to go through line again,got there1025am,told lady wasnt showing up,I got no call,,I need test for work return. Will never go to CVS again.done.verybad company.
I wait 20-30 minutes in the drive thru to get a prescription. Sometimes there’s only 0-2 people in line. Sometimes I don’t even get my prescription because I give up. I’m changing pharmacies.
This is the worst pharmacy ever!!!! Tell me my perception is ready then I go to get it and I have no refills left. So my doctor calls it in and now they don’t have the prescription. So I call my doctor again to have it re sent 😡 and that’s not the only problem. They are just the worst!!! Stay away from this pharmacy!
I had an appointment for rapid test for COVID-19 but there was one that at place. I drove around the drive through they told me to just wait at parking lot. I waited about 40mins no one came out so I drove to the driver through again they’re so rude and terrible customer service after and an hour of wasting my time I came home without getting tested
The black lady that works in the pharmacy is so very rude and disrespectful!!! I will be going to a different one. Dont recommend anyone going there when shes working!!!!! Cvs needs to put her through a courtesy class!!!!
If there were a ZERO star I’d give it to them. I’m sorry to say that but it’s the worst Pharmacy I’ve seen from the staff to the service. Always behind on filling the medications most of the time out of the stock it takes them 3 or more days before they fill your medicine. Staff never answer the phone you have to call 10 times before even one of them answer it that if anyone does.I don’t recommend this Pharmacy.
Me and two of my friends went to this CVS location and while inside the store for literally 5 minutes and carrying two items (a box containing a shaving kit and a ginger ale) to the register after being followed by two employees that watched our every move, me and my two friends were greeted by police officers upon walking outside and they were asking if we stole anything because the store employees called and said they saw us take something. They searched me and my friends to find nothing and escorted us outside. Its just a little sad that they had to watch us the whole time and call the police anyways just because they had bad nights at work.
Never had an issue, clean store, nice employees, and I love the minute clinic and pharmacy.
Stopped in today for my Rx. Super friendly staff and the pharmacy answered all my questions about this new medication I have to start taking. Thanks for being so nice!
They rarely answer their phones when you try calling and it seems very under staffed. always a line, rude customer service
Nice store, only couple weeks old so very clean. Nice staff, and well stocked inventory.
Really rude to the customers the pharmacy technician If your going to study something and you have to interact with people at least be nice and courteous they were really rude to me.
Horrible service! They NEVER answer their phones. Prescriptions NEVER ready when promised. They are so short staffed, and they are 59 pages behind on scripts. This CVS has really gone down hill! 🙄😠
If I could give a ZERO rating I would! Came here last Friday for a Covid test, and they told me I would have my results in 2-3 days. Needless to say today is 10/30/2020 a week exactly and still NO RESULTS! Do not waste your time going here!!
Absolute rudest manager i have ever encountered anywhere.Didnt get her name, But was working tonight 6.6.2020 at 9p.mThanks to her, I will take all my business up the street to Walgreens. Which is a lot of business
The staff were very helpful and professional. I redeemed a coupon for a free 2 liter of soda, but it was so popular that they were out of stock so they substituted another brand of the same quality to honor the coupon. Im now shopping there often.
If you need a covid test dont go here. Appointments mean nothing. Line of cars not moving. I had to get to work
I, also, had a 30% off coupon rejected by the staff. My very first visit was problematic because my sale items did not ring up correctly. My purchases required three different transaction receipts. They kinda made it appear I was to blame.
I got my COVID test results in 2 days. Not sure why theres so many bad reviews
I’ve use this pharmacy about seven times for my prescription needs I will drop them off said I’d be back in an hour they are never ready on time I still end up having to wait
Pharmacy is always SOOO slow. Dr can call in an Rx, and 3 hours later its still not filled. Not enough staff, Ever.
It dumb founds me how nobody EVER answers the phone in the pharmacy. Ive literally had to drive there just to ask a question. I will be complaining to corporate.
Way under staffed. Takes hours or even days to get prescriptions filled. No one ever picks up the phone
Has everything you need. Very convenient. A one stop shop
Very nice staff that greet you when you enter the store. The pharmacy technicians were very curtious, helpful, and knowledgeable. The over all condition of the story was very organized and kept very clean. They also have a wide variety of seasonal products such as halloween decorations.The only downfall about this CVS is the same as all the other stores, no tobacco products.
You should really remove that you’re a 24 hour pharmacy from your sign and online how ridiculous.
Really easy Covid testing process and the worker was very nice and friendly
This pharmacy sent out coupons to everyone in the area. However their store employees decided to put in many rules and regulations that were not stated on the coupon. Such as having to apply for a cvs card or having to have multiples of items that were not stated in fine print or on the flyer. What a rip off.
Depends whose working here. Sometimes I have a great experience, sometimes I have an awful one. It really just depends.
Always an immense line in the Drive-Thru I dont understand why it takes that long
If you like waiting 5 hours for a prescription, this is the drug store for you!
Beautiful store and great staff!
They try to charge me for my medison when it should be free they tryed to charge me 70.00 said it was not covered when i called the inserence it was covered
They never answer the phones in pharmacy. I have been on hold 10 minutes.
Very helpful and quick lines. I always go to this CVS when I need anything quick.
Worst pharmacy staff I have ever seen .
Picked up my medication.
Called to ask if an item was in stock and the employee just said no and hung up on me.
The pharmacy was very slow.
I have been on hold nearly an hour and still no response.
Always great service
The pharmacy doesn’t answer their phones!!!!
Fast with prescriptions.
Good for basic needs
Friendly, quick, timely
Overpriced stuff
Expensive
Total reviews rating 2.4
81 Reviews for CVS 2023:
Review №1
2022-07-16Newer store so it is very bright, clean and well organized. This store is larger than many other CVS stores and it is open 24 hours a day. They have great, coupons and a minute clinic.
Review №2
2022-03-23Pharmacy is horrible. They are always slow, terrible at updating their system properly, always seem like they have an attitude with you simply for just existing. Phone system is a pain. I had to call and twice to figure out why they received one of my prescriptions, but not the other that was sent at the exact same time. The second time calling the man told me that they did actually have it, but my insurance didn’t cover it. I asked what I should do and he told me a prescription my insurance would cover. I had to call the doctor back myself only for them to tell me that the pharmacy can’t just have me call them and tell them what prescription to write, the pharmacy needed to give them a call. I call the pharmacy once again, ask them to call the doctor. The man says he’ll call doctor and call me write back. Three hours to by, no call back, no prescription ready.. so I go wait 30 minutes in the drive thru to explain what happened and finally get my prescription even though the man had a terrible attitude and barely said a word to me.. and sadly I was still nice to him despite my frustrations
Review №3
2022-07-31The pharmacy here deserves less than zero stars. Showed up literally ONE minute after they closed (5:01 on a Sunday) for a critical medication AFTER calling to let them know I was on my way and they still refused to serve me (and were truly mean about it by the way, but I dont even really care about that). I politely asked where I could have the medication transferred to so that I could still get it that day and they just replied nowhere around here. I was able to call around and got it transferred to a store 30 minutes away that closed at 6pm -- when I arrived at that pharmacy they let me know that the Ridge Rd CVS pharmacist had already billed my insurance but hadnt filled it so essentially they couldnt bill my insurance again. Basically, this store not only refused to provide me with medication I needed but made it so that I couldnt get it from anywhere else. The other pharmacist was extremely helpful and helped me find a way to get it that day without billing my insurance.Honestly, I dont need a pharmacist to be nice, but if youre providing MEDICINE to people you should at least have enough empathy and competence to ensure people can get the help they NEED. Its truly upsetting.
Review №4
2022-05-24Normally I would rate this cvs higher because the staff is always kind enough. Not today. Lady checking me out gave me attitude for no reason. I went to the pharmacy counter to check out as I had some prescriptions to pick up and was met with “do you even have a pick up?” As if I would waste my time waiting in that line for no reason. I told her yes, I do have rx to pick up. Then she turned to her coworker and laughed right in my face. So I simply left my selections, took my rx and left. They won’t be getting any more of my business. Thanks, Margarita. Great customer service.
Review №5
2022-07-28Im not big google review person but I had to leave this great review. I went to CVS in parma to do a covid test for traveling purposes. I made a mistake and I chose the wrong test. A very nice caring employee Barbra called me three time to help me find the right testing for my travel! Thank you so much for your help and care!
Review №6
2022-06-02If i could give no stars i would do so. Management is so rude. Stood at the register for 5 minutes not realizing there was a customer service button. She came up to me “can i help you” i said yes I’m ready to checkout as i was gonna use the self machines but they did not take cash. To be a part of management and have that kind of customer service is appalling. Do better, especially in todays world
Review №7
2022-05-09Pharmacy is very rude. Lady working at 8:30 am on Monday mornings has an attitude for no reason. Her job performance needs evaluation.
Review №8
2022-01-19Have been to this CVS location numerous times in the past. Sometimes they have what I am looking for, sometimes not. The reason I am giving them only a three star- their prices inside their store could be a little bit better managed. The last time I was here- I was able to purchase what I needed and it was fine and got a boatload of coupons with my receipt- which wasnt terrible and I was able to use my CVS card which also added some discounts as well. I think however- the pharmacy staff could be somewhat more down to earth and appreciate the clientele giving them the business.
Review №9
2022-08-01This has to be the rudest pharmacy crew on the face of the planet! You know your dealing with human beings,right? Good lord! Retrain or just start fresh! This place is terrible!!!!
Review №10
2021-12-170 stars actually. The minute clinic is the worst I’ve ever been to. Had a covid test scheduled a week in advance so that I could travel the next day. I arrived for my appointment and waited 20 minutes until I finally went and found someone to ask for help. I was then told that the rapid testing is closed for the day and that my appointment was canceled and that I should have received an email or text earlier that day. I double checked my phone and told them I had not received a call or text , but the lady could care less . She did not apologize once . I thought CVS was supposed to be convenient yet they caused the biggest inconvenience for me.