Phone: +1 216-587-5382
Opening hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:8:30AM–5PM
  • Sunday:Closed
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4.2 (91 comments)

Review №1


Quick and easy process. I was able to set up a rental unit online. I went to the office and was greeted by two professional young ladies who were able to take me on a tour of the facility, then I picked the storage unit that I wanted that would also fit my budget.

Review №2


The customer service was OK; however, when I asked for a military discount because I was a retiree, it wasnt honored. There arent a lot of active duty here so why would you not honor a veteran asking for a military discount typically this is 10%, nonetheless it is less please keep in mind that retirees tend to be more stable and have more baggage when they return to their home of record.

Review №3


The young lady who helped us was knowledgeable and helpful. She was also very friendly. It was a nice change to get such great service. The facility is clean and well lit.

Review №4


The staff at my store on Warrensville Center Road were incredibly helpful. Essentially, it was a great experience because I had no issues. My items were safe, the facility was always clean, I felt safe in the facility regardless of the time of day, when I needed to change to a larger unit, they accommodated me on the spot. There were always quick replies and everyone was incredibly kind and professional - which mattered a lot since I was moving due to a terrible landlord and needed a safe place to store things until I could get into my new apartment. Thanks for making a stressful time a bit easier for me! I greatly appreciate your help, Jasmine!

Review №5


The location is superb for easy in and out access. Its very clean and presentable. Employees were very courteous also. No fault with those things. However I paid the initial monies required to use a unit under the impression Id pay the whole monthly fee up front and earn the 25% off of my monthly fee for use of the unit from that payment on. My first bill came to over 100.00 and I immediately got an attitude seeing that I didnt see how paying the monthly fee up front saved me 25% if my bill still ran over 100.00. I apologize personally for not including insurance and taxes to my 88.00 initial thought agreement, but the person who took my order didnt say that my 88 dollars was without insurance coverage. Im very intelligent to know nobodys above taxes, but I allowed my lack of financial obligations on my part for thinking my insurance was included in the 88.00 payment. I wasnt thoroughly up to knowledge knowing that my money only covered the unit and nothing else, but u live and learn and no one else should go into a contract with them and not understand whats their total responsibility is. So now Ill be looking for a smaller less costly unit around 75. It was what I wanted at first anyway.

Review №6


I like the units but they are overly price. & it has terrible access. They give you a pin to get into the storage building i got 3. Codes none of them gave me accessThey do not have good communication with their clients.They said you can use one of the trucks instead of a U-Haul but that was a lie. Their staff act like they know what they are doing. One says one thing and somebody else says different. They need to get trained correctly. Then it will be ok.

Review №7


The manager Bree Bell was very patient and explained everything I needed to know. I really appreciated her assistance and kindness. I felt bad that I arrived within minutes of closing time to sign the contract yet Bree accommodated me. The unit is working out perfect.

Review №8


Nice and clean easy access to my unit. Hassle free storage

Review №9


Good customer service, unit was clean, easily assessed

Review №10


I do not know who is work on 8/4/2021 at 1210pm, but if you dont like your job stay home. I know it bothers you when a customer is trying to get service but have to deal with your personal calls and attitude. When asking for a manager I was told to get the number off the building. Perfect Service!

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