CubeSmart Self Storage in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
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Site: https://www.cubesmart.com/ohio-s...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:11AM–3PM
CubeSmart Self Storage in other cities:
My wife and I went and opened a unit today and we just want to say the experience was really professional and made us feel like we made the right choice chowing cause smart. We were helped by Devon, and he was super polite and made sure we were satisfied with the overall experience before even paying for our unit. They are super clean and they have loading docks that help make it a lot easier to move and load you unit. Thank you cube smart!
Had a great experience signing up for a storage unit at CubeSmart on Red Bank rd in Cincinnati! Deven gave me a tour of the facility, pointing out things I needed to know along the way. The facility is very clean, climate controlled and reasonably priced. Lisa in the office was helpful, knowledgeable, and efficient.I would recommend their business for your storage needs!! Very friendly also!!
The CubeSmart facility on Red Bank Road was great. It was extremely accessible with plenty of room for trucks and cars to access the building and loading areas. I also appreciated the covered area to load/unload and the fact that all units are accessed from inside for extra security. I found the facility to be clean and tidy and the staff extremely helpful. They clearly take pride in running a top notch facility.
At this location, cleanliness is as challenging as any short staffed establishment is and it being a warehouse environment. My biggest concern is the timeliness of repairs done to the broken garage doors used to enter the facility. It’s been months since I became a customer and it is still not functioning. Middle management and regional management could use some additional support from upper management in corporate offices as far as business to business partnerships as we all pivot new ways of doing business during COVID 19.
Just rented space with GM Lisa. She is an absolute jewel. Perfect customer service and the facility is the best I’ve seen in the city. Clean, smells great, covered dock area and climate controlled. Thank you Lisa for your help and service. I feel comfortable and at ease leaving my valuables here. Can’t wait to move in!
After having bad experiences with other storage unit companies, Jordan was phenomenal. He was very thorough with his overview of the facility and his customer service was impeccable. Not only did he make me feel secure in my decision in storing my items here, he also made me feel like a valued customer even before I signed my lease. Very clean establishment, I loved that they have carts to assist with your move, and the process was simple and fast. Thanks again Jordan at Redbank road.
The lady that work there called me in a very timely manner and was very kind and courteous. The website was easy to use and I could do everything online.When you reserve the unit online, all it tells you is that it will be $40 a month, which I was fine with. Pricing is very reasonable, but VERY misleading. What they dont tell you until you already have started to process is that they charge and extra 24 for administration fees, and extra 18 for a lock, and an extra 12 for mandatory insurance, totalling at $100 to move in.I have chosen not to use cubesmart due to the misleading information about price and the hidden fees. It is, however, a nice facility and the people are friendly.
I could have not found a better person then Lisa who helped me along the process. Her honesty and directness was very professional. I have checked out other storage facilities and this by far is the cleanest that Ive seen. I want to say thank you from the start of my experience.
Great staff and very friendly! I had to work harder than expected to get the rate I initially signed up for due to fluctuations, but its because theyre a new location and theyre working out the kinks in their system. But because theyre new, everything is clean and up to date. Very easy to access and I loved that I could just drive my car inside to unload! Do yourself a favor and dont try to buy a lock ahead of time though! Youll have to get one of theirs!
I needed a storage unit close to where I live and Life Storage fit the need. It was then i met Margaret. What a charming young lady who took time to talk to me about my storage needs and cared to listen instead of selling. She was so pleasant, had a wonderful smile, and a great sense of humor. She knows customer service is so important and shows it in the way she looks at you and smiles. I enjoyed working with her and would recommend her and Life Storage for anyone looking for storage and being g treated as a friend and not just another customer. Thank you so very much Margaret. I was also lucky to have Lee working there that day from the Marburg store. She was also very friendly and helpful to me and made the process seamless and enjoyable.
Kristen was extremely helpful. I was unsure of how to return my U-HAUL after store hours, and she was very thorough from start to finish. I appreciate the customer service that she provided to me and will definitely request Kristen if I need to use this service in the future.
I demand on Amy getting a raise stat! She is extraordinary with customer service as well as extremely informative and understanding, she will listen and answer to every customer always the #1 priority for her. Treat others the way you want to be treated, was my experience. Thank you for being a delight to talk to, and truely showing that customers always go first no matter! You are a superstar at what you do, thank you!You will not go wrong with Life Storage as your first choice pick. If you are not informed about their options like their sizes and multiple locations around town, call Amy and you she will take great care of you.
I rented a 6x12 Uhaul trailer from here first thing when they opened in the morning, and the gentleman that helped was quick and efficient. He even went out and helped hook up the trailer to my truck and did the light safety check even though it was raining out pretty good. I had a excellent experience and would gladly return again.
It was really nice chatting it up as we went over the contract. Thanks again.Update after a year or so. They just raised my rent 20 dollars for nothing. Im so tired of coming and everything is broken the one door that works is always blocked. The windows are always broken and the last time i used a trolley the tires were flat. I have several photos but cant seems to add to this post.
Facility is great. Customer service is a bit lacking. I reserved a unit online and was told to wait for a call from the office within 24 hours. 5 days later no call had happened. I tried to make another reservation (which happened to show a $6 discount from the previous week). After not receiving a call I went to the office to sign up. I was told they could not honor the new price since I had made a reservation under the old price. Considering they never held up their end of the reservation by calling me, as they indicated they would, I dont understand why they would hold the line on $6.
Engaged Lisa Schoen at CubeSmart, Red Bank Rd., Cincinnati to rent a temperature controlled space starting 2/12/20. She was very responsive, attentive, and adept at walking me through my options and giving a tour of the facility. She was a joy to work with. The space is clean and access good, and their rates are competitive. So far, so good!
We had an amazing experience with Will. He went above and beyond by waiting for us a little after closing time. He made our day a little better with our move even though Im sure he was anxious to get home to his family and friends. He was kind, courteous and professional. Thank you Will, I will be recommending Life Storage to all in need of storage!
My experience with them was excellent. From the first phone call to get information about the units and pricing with Juan. To going in and talking with Kristen and Jennifer. Everyone was extremely helpful. I would highly recommend this place to anyone looking for storage space.
Definitely recommend this place, staff is very courteous and helping.Special thanks to Kristin, Wil and William...they are awesome.Wil and William helped to find best storage closest to loading areas and got me the best price and dealKristen helped me with getting a free life storage truck to move in. Gave clear instruction and guidelines to use the service.This is an example of best customer service.I definitely recommend this place for storage needs
Shortly after making my online reservation, I was called by Jordan, Branch Manager. I told Jordan I was on my way and he let me know they close at 6pm. I let him know I would be there before then. I arrived at 552pm and went to the desk to stated I had a reservation for today. I was told but we are closed. I mentioned I spoke with the branch manager that I would be arriving just before 6 and was assured that was fine and the employee would be ready to help me. You could tell the employee was frustrated with my arrival as he asked if I wanted to do the whole move in process. If arriving 8 minutes before closing is not acceptable, please adjust your closing time. I then waited over ten minutes for the employee to unlock my locker, as he was likely attending to closing duties before assisting a paying customer.
My boyfriend rented a U-Haul from Life Storage to move his apartment. The rates are affordable, the people are friendly, and the service was great. We could even pick up some bubble wrap and a mattress cover before leaving. Amie was very nice and even extended the end of our rental from 2 p.m. till 5 p.m. without additional charge (even though we ended up bringing the rental back prior to 2 p.m.) We will definitely rent from Life Storage again during our next move! Plus they offer free water to cool off after a day of moving in the heat! :)
The experience was good for the most part. Jamar was a nice young man and did all he needed to do in order for me to get my locker and key.He just needs someone to take the time to acquaint him regarding how to interact with clients when they come in. He didnt introduce himself or wear a name tag. I had to ask ... not professional.I asked what air cooled meant. He didnt give me a good answer. I still have no idea what it means and how it differs from climate control.When we did our walk through to the lockers, the first 2 he opened had a large metal pillar on the one half. Why would I want to pay for a 5 by 10 locker when 1/2 of it is blocked off with that?When he was entering my info into the program, he began telling me how much I would need to pay for insurance. He didnt ask if I already had a home policy. I had to interrupt him to tell him I did. He asked for my policy declaration page, but no-one had told me the day before that I should bring it along if I already had a home policy. So I had to go all the way home to get it and come back to finish. The person I reserved the locker with on the phone the evening before should have addressed that with me then to be sure I brought it along.Finally, I noticed there were U-Haul trucks parked outside and I asked if I could rent one in a few days. He didnt know anything about them.So, obviously, these kind of things dont instill confidence in people who are looking to use your services. Since your using mainly young college students or recent grads, maybe you could consider training / preparing them a little more.
Constant nickel-and-diming. Dont fall for their free van scam, youll just end up paying about what you would if you got a UHAUL, but you wont find that out until the day you try to move. First month is free, but you have to pay for their special lock and their insurance. Cant set up auto-pay over the phone AND you cant set up auto-pay until your payment goes through so its easy to forget until next month... when you cant set up auto-pay until your next payment goes through. None of this would be so terrible if the customer service wasnt so miserable. We had both birds and mice get into our unit (we have pictures) and we could not get a single person to do anything about it. Were getting our stuff out at the end of this month and I recommend everyone avoid them. Im mystified at the positive reviews here.
I and my husband had good vibes about obtaining a storage unit from Cube Smart. Their staff was very knowledgeable and friendly. Compared to other storage unit companies, Cube Smart provides extra value, plus the extra feature of climate controlled storage, which protects valuable electronics during extreme hot or cold weather.
The place seems to be into the upcharge. They say u have to bring have insurance to store anything BUT they don’t tell u that until u are there with a load of stuff. Of couse the will sell u insurance or u have to provide them with ur declaration page from ur home owners or renters policy but of course u don’t have that with u because they didn’t mention it when u called. They wait until u get there so u have to call ur insurance company to get it or pay them. Its a setup to get u to pay more or they would tell u upfront. They also advertise first month free but when u get there they charge an “admin” fee equal to the first month. Overall pretty shady pricing and forced upsell. I did call and get a copy of my homeowners which cost me an hour on a day i was trying to get stuff moved. They also force u to buy their locks as they are the only locks that work in the storage unit. Overall pretty shady practices in my opinion. Bottom line bring ur homeowners declaration page or renters declaration page and be prepared for an up-charge. The only reason I gave them 3 stars was Will the manager there was super nice just caught in a greedy corporate nickel and dime place.
We used Life Storage to grab a Uhaul to move across the city. The customer service is excellent. They open earlier than most businesses with uhauls ehih is great if you want to get your move started early. Will gave great suggestions on what type of equipment to use and showed my husband how to use the truck. He was very nice.
I moved to Indiana and I’m leaving my belongings with Cubesmart storage that is a nice clean and helpful place to keep all your belongings. Lisa and Devon have been really helpful on this transition . Want to thank all of you for your kindness and being helpful through this process. Everyone should choose Cubesmart at RedBank to store any items . Thanks Cubesmart!!
Total reviews rating 4.8
199 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-29Just got the storage locker. LISA helped us and is great BTW! Made us feel like our stuff is safe. Supposedly the units are climate controlled so its good for electronics and wood. We are buying another house and the basement has been collecting fixtures and things we would like to put in new place. Seems as tho our stuff should be in a great environment dont have to worry about that. Ill say we did get a 10x10 space and with a free month we ended up paying for next few months and it was a definite fair price. I recommend this storage company the have locations all over the US its the US biggest and best chain of storage units and it costs as much as one that you have to watch what you put in it and isnt climate controlled. I do not like I have to go inside to get to it but then again I do. They are also apart of the storage bin auctions largest in the state so make sure to pay yo bills cuz they definitely seem like they will hit you with late fees to get to it again and also seem as tho they would keep your stuff over a dollar owed. Id only worry about that if you really cannot afford the units. The entrance is difficult to find you. Have to drive up the hill and theres some doors back to the right where you speak to someone. Everything else you have to drive up onto the loading doc. Btw thats convenient as well they have 3 tall garage door one you can pull a big Uhaul up to or a trailer and unload they have a doc to drive up into and they do eqip you with trolleys to help move many boxes instead of a few at a time 😉
Review №2
2022-05-27The business and property is well designed to be easy for customers to use. Also, Lisa Schoen went above and beyond to be kind and helpful in every way.
Review №3
2022-06-22Very simple registration to complete, very reasonable pricing, easy access to units, and clean environment. Overall very happy!!!
Review №4
2022-08-09The facility was very clean and convenient. great location.
Review №5
2022-06-02WTH IS A MAINTENANCE FEE IF ALL MY THINGS GOT WET AND DAMAGED??..I PAID FOR STORAGE FOR 1 1/2 YEARS AND ALL I GOT WAS WET ITEMS IN BOXES AND THINGS THAT WASNT BOXED GOT IT WORSE..😮💨😡🤬
Review №6
2022-04-29The staff, they were very accommodating and friendly. And the place was always tidy
Review №7
2022-01-05The facility and staff are nice, but the maintenance is poor. The overhead door at the loading dock has been broken for six to nine months. It’s simply propped open, which allows anyone to enter that is a security and personal safety issue. No excuse for the extended delay of repair, even with the Covid related delays.
Review №8
2022-07-11Customer service is horrible the lady with all the clown makeup that works there its horrible her mouth is horrible and shes really rude
Review №9
2017-09-12Great customer service. These guys are very professional and offer the best deal around town. Great place. Storage units are indoor and access is through these huge garage doors which you can also park in.
Review №10
2021-03-22Devon made the process of renting out my first storage space super comfortable, fun, and concise. It seemed very clean and user friendly. He took the time to help make sure I knew how to use the key to my unit correctly and was very patient. He even engaged with my son’s about music preferences! Thank you, Devon for a great experience!