Identifies as women-owned
Yes
CSL Plasma in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 216-398-0440
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:8AM–4PM
- Sunday:8AM–4PM
CSL Plasma in other cities:
Comments (120)
Janet at the front desk is a very rude lady. She is condescending in her greetings and rude in all her conversations with me and the other guest I observed. She gives older black woman a bad name in customer service. Her job seems easy and I have no reason y shes always in a bad mood.
This was my first time donating plasma and I was nervous about this location after reading the reviews but it was honestly the greatest first experience. The location was clean and everyone was practicing safe covid guidelines. I felt super informed and everyone answered all my questions. My phlebotomist was Chonita and she was so reassuring and friendly and had no issue getting my vein, and came back multiple times just to check in on me to make sure I was doing ok. I would highly recommend this location to anyone whos interested in donating plasma!
Lady at the front desk takes to long to answer anything and seems to barely know what shes talking about. The wait is always ridiculously long. Theres always empty seating in the back, yet donors are still in line waiting. At least let us relax. Staff complains about the place itself too, in front of its donors! The place smells like it is clean but looks dirty and the bathrooms are super disgusting. Theres always a problem with their machines and staff sucks at helping. The process for first time donors is ridiculously long. I was there for 4+ hours until I finally made it to the back, and once I finally made it back, the pumped my arm too tight, causing it to go numb and still didnt give me a full explanation, only told me to come back in a few days. The first 5 donations are $50 so if you think its worth the hassle then go for it.
I love most of the staff (long term employees) my only issues some of the people that do the vitals are unfriendly & simple minded.keep in mind you are the interface of the business reconsider a different field of work.
This place is weird I got deferred for lifetime because of a tattoo that was old and I read and misunderstood what the questions was asking about tattoos I told the truth on the paper and I was deferred for life now I cant help people thats in need I think its real messed up and the people talk to you like you trash and when you stand up for yourself you will be deferred.
The lines on a full day is ridiculous! There are days when the system is down and either you wait or leave. Most wont leave because they need the money. If youre new you will be there for about 3 hours!! This procedure should be done away with. Its silly to have to wait to see the dr, wait to do this or that!! They need to streamline that process. Once you get back to the bed employees should not be having conversations with each other!! They need to keep their mind on what theyre doing because Ive been stuck in the wrong vein by an incompetent where someone else would have to come over and stick me. Then a bruise shows up (from THEIR mistake!!!) and I couldnt donate for about a week!! A person should still be compensated when this happens because it was the employees stupidity! Also, the restrooms are always nasty. There is a person who cleans but she doesnt do a good job. People are not always clean but she needs to do a better job. Or perhaps remodel the restrooms; theyre old and stank. The stalls-theres no hooks to hang jackets/purses and so small you cant turn around. Theres also no place to put your items! Remodel those bathrooms!! I think that the payments at all donation bldgs should ALWAYS be $50/50 every week!! Plus bonuses throughout the month. Do better CSL!!! Or close it down.
Nice easy way to make a little extra cash..if busy, it could possibly take 2+ hrs tho.
You know ,I thought all CSL plasma centers were bad because I’ve only been to York .Where OMG I’m not even gonna say .But,I recently went to the one on W 25 th and I’m so glad I did .The nurse there was so nice and so helpful 😁She really cared .Better than my own doc .Bravo !who ever hired her knew she was a Keeper!
Wish I could give them 0 stars. They were very rude to me. The place was dirty. The employees are more interested in talking to each other and loudly judging the people that come in to donate. They tell me that I couldnt donate because I was wearing pajama pants even though the majority of people there were wearing sweatpants and pants dont affect your blood. Go to the one in parma heights.
I had a 4 hour wait today! Most of the time you are treated as if you are invisible. Alarms go off and are ignored even when its quiet and alarms audible. If you need help you are on your own to handle the problem! I have seen racism in this facility and Im not talking about the donors. For all the years ive donated the donors get along pretty well. The management hangs out in the back and when short staffed the management and nurses dont care enough about donors to help out. I have been going here for years and this place has gone to hell! Try another facility! Dont go and be disrespected for half of your day! After all, you are the reason this business stays in existance in the first place.
The place is always dirty and people are very rude, the staff as well. Any woman who walks into the establishment becomes a punching bag for perverted men in the place hires cops that dont help they will actually be a part of the perverted group. This is not a place you want to be. All of the five star ratings are Google users which means that theyre not real. Save yourself a lot of time and do not go to this place
The building has been completely remodeled even the BATHROOMS! The staff has ALWAYS been polite and friendly. I have been donating here off and on for the past 25 years. I am greatful to have a way to earn emergency money and at the same time helping others. The staff has ALWAYS been polite, friendly and professional. In fact they seem even moreso since the facility has been upgraded. Improved employee morale? I reccommend this facility to new donors.
The last time i went there, the caregiver wasnt gentle at all. i felt intense pain upon the return of my blood. They simply told me the machine was pushing it too fast back into me 2 Days later i was left with my entire bicep bruised which lasted 3-4 weeks while spreading to my forearm.
I had never went to a Plasma center i chose CSL on West 25th. I was already apprehensive upon going! What a Horrible experience!! Needless to say on seeing the bogus nurse whom after i disclosed i had thyroid which my doctors took me off of medicine because it wasnt working! they monitor it to make sure it doesnt become cancerous! As been done with individuals on blood pressure medicine and others as well She preceded to view a manuel on computer that indicates other medical issues that you may have that warrant you to not donate!! I was denied after going through the process being there all morning!! As a professional implement the other issues as you do for Hiv! Hepatitis! Tattooing etc. therefore people will know and not waste their time! The nurse also made a callous remark! Did you tell your boss that? There was also a form the the other manager was trying to give me to be filled out by my doctors CSl refuse to give it to me having security in my presence like i was a threat! Stacy has a bad disposition! I wouldnt have gotten my hands dirty! You need lots of Prayer! no positive energy! Learn some tact!
Poor quality people both staff and clients, be ready to smell dirty bum breath and touch greasy snot covered surfaces (kiosk etc) so hit that sanitizer station, unless its empty.. which it mostly likely is. and make sure you dont let any idiots stick you and ruin your donation. be ready to be left in the chair with the needle in your arm for a half hour after your machine is done as you watch the staff on the floor incompetently handle the easiest of situations.for best experience go at the beginning of the month when all the scum get their free checks.
When its the staffs fault the donor pays the price and gets deferred. I will be calling up management tomorrow. Its not acceptable when they put the cuff so tight and you keep telling them to turn it down because my fingers, mouth and tongue was going numb! To get told I am deferred for 8 weeks not gonna happen this time because I wasnt at fault!
I am 61 yr. old Breast Cancer survivor.So far all staff except for the first nurse who took my information.Has been thoroughly professional and so far no issues.Emoni and Jasmine Are great. Emoni watches her lines and her people.She and Jasmine are true professionals.I can say that because I have worked in Surgery 30 yrs. Im a retired Surgical Tech.Im a one arm stick and they have all been gentle with me.As for the screening nurse however. I didnt get her name. She didnt complete my info in the computer. And That could have been very dangerous for me. Thank God Brian the other nurse cleared it up on my second visit.The staff are professional and courteous to me.
I donated at the CSL Plasma in Duluth, MN for years and never had an issue, but I will not come back here. I was defered for eczema on my right ring finger. That in itself was weird but I went along with it. My issue with this place is the rudeness an the fact that I waisted 2 hours there already. Seriously, the workers took so long to do anything it must have been a competition. All the other reviews are correct. Just keep in mind CSLs in places other than Cleveland are way faster, friendlier and cleaner. At the very least this place needs new management and some mops.
In and out at times sometimez your there a while but all staff is professional, knowledgeable. plus the $ good and your helping ppl live a better life.After going to csl for over a yr i looked for a different donation center.. the lines are just ridiculous there!! Stood in line for over 2 hrs many times totally takes up too much of your time. Incredibly understaffed
Terrible customer service. Extremely racist and Im not even talking about the whites. Black in there treat their on kind way worst than whites but Is extremely nice to white donors. Self hatred is real. I switched to the one on Lorain. Much better and most of the staff are pretty pleasant.
Unprofessional staff. Donating isnt worth the time & inconvenience. Eric misread my ID, after I was there for 3 hours, they told me I couldnt donate because my ID expired. No matter how many new donors there are, theres only 1 person screening new donors. Basically Management & staff sucks. I would recommend unless youre down to your last dime
Vary disrespectful employees they pick and choose who to let go first even if you were there longer then others ! Not clean at all ! Will not return rather go to opi on 107th an lorain much nicer and friendlier atmosphere also pay is much better and so much cleaner and treated with so much more respect !
I been going to this site since 1987 and watched it change could be a little better but overall I know staff they know me love my Miss Jan and my girls they know who they are💛❤️🌝🥰 only thing wishthey would just give 50 each visit because of covid19
As an employee, I know I work really hard and treat everyone with respect. To say that all of us are rude and unprofessional is a bold lie. I have been with this company, yes the building is crappy and located in the ghetto, but it does save lives and I am sorry for the rude people who work here, but I alone cannot make a difference.
With Christmas coming my donations help a lot getting things for my family. The CSL workers should talk less and concentrate on what they are doing and maybe the line wouldnt be crimped and the bowl broke, and I lose blood. I dont think Ill go back to CSL, that it may happen again. Thanks for letting me go through your system, but with 8 weeks without able to donate after over 2 years doing so I dont think Ill return. Ronnie Adkins 12/20/1978
I have been a donor for over two years. In general, the place is clean and organized. The staff is friendly. Yes, on occasion, the lines are too long. Once there Parma location opens, I would think the lines will be shorter. Also, the parking lot could use repaving. The compensation is enough,with bonuses, to cover my rent.
Horrible. Just horrible. For starters the place looks unclean. I called the facility and asked if there was anything i needed to begin donating and if i needed an appointment. The lady on the phone said we didnt need one. I checked the website and my boyfriend and I decided to drive 30 minutes there to donate only to be turned away when my two pieces of mail were insufficient since they werent post marked even though one was a newly issued debit card. My boyfriend was rejected since his TEN YEAR OLD tattoo was at the puncture site even though the website says that tattoos cant be less than only one year old. It was a huge disappointment and very insulting especially since many (not all) of the people there to donate looked suspect. Dont waste your time here. If I could give 0 stars I would.
I’ve never donated before so this was all new to me.I got $70 the first 2 times and $25 for the next few times after that. If I can go 8 times in the first 45 days I can get $100 for the 8th time being a new donor and all.I only weigh 125lbs so I only get $25 but if I weighed more I’d get about $5 more.Everybody seems pretty professional to me. It only takes me about 45 minutes to donate so I always bring my iPad with me and watch a movie while I wait.
This place is ridiculous.... Ive been sitting on the bed for 40 Minutes and still not hooked up! not to mention the 1hr and 1/2 wait just to get back here. Have yet to even have a staff come to our section. Plan on doing nothing for half your day if you come to this one.... Smh and the staff are rude! Lady at the front counter with white hair acts like your a bother to her world, get a different job if your going to act like that. The other staff spend their time lolly-gaggin and chit chattin with one another instead of moving and getting their job done. Yeaaaaa btw Im still waiting!!!!!!!
I have donated at both the Columbus and Cleveland locations. The place is a bit chaotic if you are new and unaccompanied by an experienced donor. I felt like a fish out of water on a number of occasions. It is janky and run down, staffed by people who treat you like cattle. Instructions can be unclear as it is a bit noisy and the staff are more concerned about their music on their phones than you the donor. Some of the staff seem like they dont care, the others seem jaded. The location is definitely URBAN.Heres the upside. Its easy money being made in a reasonable amount of time. Materials used all appear to be clean and sterile. Just use your best judgement and pay attention that anything you come in contact with is clean.This is certainly not a place for everyone. I would lock my vehicle, bring a friend and something to pass the time. The needles they use are pretty large, so stay away if that bothers you. You are looked at like a piece of meat so be prepared. The other donors dont appear to be the cleanest cut people I have ever encountered. But hey if you are just trying to make some quick money with little effort, this is it.
Well for starters place is confusing as a 1st timer. Doesnt explain clearly its pay is based on the current promotion price which changes , and currently for Sep 2015 its 50.00 first visit, can only go 2x/1 wk regulations wise. You will only get 50.00 first 5 donations then its 20. I bounced right before having needle in me after 2.5 hours of waiting, screening, watching video, doing computer questionnaire and getting a physical. The way I was being treated being the only white female in the place, was beyond uncomfortable and rude. I was given a hard time for my outfit, snubbed at on my physical bc I wore leggings and knee high boots with a light cotton shirt, when the weather has already changed to fall and businesses keep their air full blast. I got treated weird, and eyes blazed by every man in the room. Yes, Im addressing the race issue, due the location of this csl plasma. It was a turn off and dangerous to be in. Five men tried approaching me by my car, and its not like I was asking for attention. RUDE PLACE. The reviews are correct here, ALL of the workers were rude and snippy, worse than your mcdonalds service. There are 500-600 people that show up in one day alone here and they do not allow appts. Their Wi-Fi was open but didnt even work! The place smelled like it was good and cleaned but looked dirty. Bathroom was horrendous. This is the demographic area where you can bet at least 50 % of the donors werent going to be honest and Id be afriad to catch something here which is the main reason I bounced. They make you sign waivers and address good health measures, and even explain your bp, heart rate, weight iron and protein have to fall within certain ranges every time you come or you will be denied for the day. Overall, seemed too risky and uneasy rigorous process for such a small payment. If this was in a better area it may have made a huge difference.
Horrible service inexperienced staff they can only do a withdrawl if your a skin and bones crackhead with veins sitting higher than your skin. They should really hire some different people I recommend trying the CSL in ELYRIA
Had a yearly checkup I explained to the nurse and stupid barbie doll had me banned cuz I stopped taking a medicine yet it was documented I took it when I started!!! The ppl are rude, staff dont care, theres about 2 that are decent, its a hot mess there, we saw roaches crawling the floors its just a nasty dirt hole, I wouldnt recvomend, staff can break ur veins and u have to wait cuz its there fault, there not trained properly, its a dirty facility, I can go on and on...
Horrible staff, incredibly long waits, and disgusting atmosphere. Staff has no hospitality or courtesy. Be prepared to be treated very unjustly. If you have to work that day, be prepared to call off. It takes them almost 8 hours to process you in the system, when all locations can get you in and out in 2 hours. Extremely low pay for all the bullshit you have to put up with.
Staff is not pleasant. I was a first time blood plasma donor I mean would have been. I took my id and a current utility bill, but need my s.s. card. I went and got my card and after being the first person in line I still waited 25 min. For them to tell me that my s.s card has junior on it and my state I.d. did not and I wouldnt be able to donate. Its easier to get a car loan than donate. I dont suggest going there. The reviews about a two star rating is spot on.
Let me just start off by saying, I dont like the state of the building and the whole screening process is wack! One time they denied me because i had a hair bump... Anyway everytime i went something else would go wrong like the tube wouldnt work right or the machine would stop working. One time they took like a gallon of blood out of me and aint put it back, then told me i couldnt come back for 3months... When i tried to go back they treated me like a new donor and denied me cuz i aint have proof of address... Overall if you could avoid going to this place i would!
The nurses dont know what theyre doing, always sticking wrong. Than blame you for their mistakes, this is one unprofessional place, I never had a problem before. And I plan on never going there again, and their attitudes sucks!
False advertisement. They will take you through the whole process just to tell you that a certain tattoo may disqualify you from the process. Depends on what THEY find offensive. If Im healthy whats on my body should not matter...isnt this about so call saving lives? You have some drug addicts coming in and out but you all are worried about tattoos. Pathetic. Wouldnt come back to save my life...or any other for that matter.
The lady that was there was extremely rude like she didnt want me there. I say if u dont like your job and your working directly with clients you should find something else. So Im ratingg them extremely poor.
By far the worst place I have ever been in my life staff are so very unprofessional. They dont care about the person donating..
This location is horrible compared to the Pearl Rd location. They treat you like youre a criminal and talk to you like youre beneath them(Im talking about the employees). You guys need to go see how Pearl Rd does things, the way it should be done and the way people should be treated
For a nation with a blood shortage, this place sends you away for every reason possible. Wasted my time 4 times. While surrounded by nothing but people without teeth and crackheads selling blood for their habits / a working class white man with all the right documentation gets sent away.... for a bruise from my doctor. Rude black nurses that cant even speak correctly : have fun with your crackheadsI will never try to donate blood again at west 25th location.Even the nurse said they look for every reason to send donors away I hope noone needs blood because this is ridiculous. Completely entirely rediculous
Just like the Castro house that it sits right down the street from, CSL Cleveland is one of the most awful places in Cleveland and should probably be torn down, as well. Its totally disorganized, Ive seen blood and cigarette butts on the floors, the bathroom is beyond bio-hazard, and its staffed by a bunch of foul-mouthed baboons. I think the only requirement to work there is the ability to spell your name correctly on an application. I cant believe that this place hasnt been the target of a class action lawsuit or health department investigation, at this point. CSL Cleveland is a 100% degrading experience not to mention of the best arguments for segregation youll ever see.
Let alone they never open on time with over 50 ppl outside waiting ive donated plenty of times here but today i was disgraced when i went in. Had to wait on the workers to finish there non work related convo before i could have my vein tested just to wait 30 mins for them to tell me tht i cant donate due to my left arm vein cant be used. WTF WHY? youve always used my right arm and i prefer it. Apparently you must have usable veins in both arms as if they are sticking you with two needles. Yea its been a year since ive gone but now due to your new dumb rules im sure plenty of lives arent gonna be saved. Thanks for not letting me do my part in the community.
Only go here if you have at least three hours. They are slow, Slow, SLOW! Dont walk, RUN to Octapharma. I did. Much nicer and more intelligent employees.
Our staff has been working really hard and making a lot of changes. Not just for donors but also those who receive those donations. Im excited to see what is yet to come. Keep up the good work guys!!!😃😃😃
Had to change my rating, compared to grifols plasma care on buckeye, this place is a gold mine the only good thing about grifols is they have chairs in the waiting area its only good for people who just wants to get out the cold and everyone who works the front desk should be paid not to show up no one knows anything there and the wait new donors have to go threw is ridiculous I will recommend everyone come to csl
Never had a problem here staff is prompt and professional. I imagine the majority of the negative reviews reflect the clients behavior not the staffs behavior.. if you act like an ass you will be treated like one..
Well when i went the lines was long and staff was all over the place but over all it was a ok experience i didnt experience not one rude person they was all very curtious and polite to me so as the saying goes treat others like you want to be treated and they will do the same.
I waited two hours to sign in and right when Im almost done the tell me I cant donate because I was wearing pajama pants when at least three different nurses saw what I was wearing and didnt say anything about it until after I wasted two hours there and theres nothing documented or broadcasted stating I cant wear them
They need more staff it moves extra slow stood 8n line over an hour sad see why they lose donors!
Went in and waited in donor line for 35 minutes there were a bunch of empty chairs they didnt put needle in right they bruised that arm then stuck me in my other arm and that got a big bubble were the needle was now my arms are purple and black cant donate for 2 months there mistake Im not ever going back
Its slow!! Low pay managers are not professional with the employees the bathrooms sinks are Staind with dirt scum in the sinks! The kiosk computer are sooooo slow
I use to go here when it was called atvantis about 14 years ago. One of the most rachet places Ive ever been idk how it is now since Im not allowed to donate still after 14 years
Home away from home. Phlebotomists are all friendly n treat u like family. They take great care of u.
This is a Clean plasma center. The staff is understanding and very nice, especially when you have a problem or questions. I highly recommend coming to this plasma center and to top it off they pay more.
The staff is friendly and very caring the only problem is the waiting time....it takes at least 3 hrs from beginning to end I feel it can be a better system or more workers
Some staffing are nice but most of them are rude hell I only been up there a few times and one of the staff members would examine me because she didnt like me
Terrible they take your plasma but do pay you but a portion of what your owed they penalize you trying to take the money off the card it’s cost $2 to off the $20 they say you made but you never actually they whole never unless you leave some of your money on there to pay there fees when I donate plasma they want all the plasma you’ve signed up for they don’t want 85% they want 100% so pay me my $20 dollars for the life saving plasma as I should be terrible descriptive company take from you and charge you to get what your owed
Mean and nasty Staff. They are extremely rude and condescending. They gossip about you to each other. And Yes, they stick you wrong on purpose. They have no compassion for people.
Some days are quick sometimes they take there damn time like people dont want be here all day so move faster with the vitals part
Terrence is really good at his job. Terrence is very professional, kind as well as beside manners when it comes to his work
Man I sat in line with all the ratchets and just waited and waited... Finally cause it was my first time they say this is where u come that was after a hour I spent five hours in there just to be told come back in a year.. I had a tattoo that was 11 months old dumb third in there
Employees are rude stand in line for over 2 hours after waiting for it to say not busy then they of corse the got there favorite picks to let go first or treat with respect dirty with dirty workers
CSL Plasma needs a lot of improvement.
Most of inexperienced people that work there they will leave you bruises and cuts just horrible these workers have fun instead of doing their job I wouldnt recommend this place to nobody 😎
This place has the rudest people employees working.someone cut in front me and then they wouldnt even take me they are so nasty. The floors are black. Looks like they swept in 2 months.
Very rude never opens on time they act like there trying to bruise your arm when they stick u always on phones workers never there early in the morning it only smelled clean once and have cigarette buds and cigar papers on the floors when u walk in its just a dirty place and the workers are always rude I have had conversations with most of the workers they like that people dont like them when they are supposed to b friendly and want to help pple this place needs new management
CSL plasma on west 25th at is the best plasma center that I have attended. Their employees are punctual understanding and caring. I love this place!!!!
Ben on hold on the phone just to see how much I will get today from donating.I ben on hold for 20 minutes! I hung upRIDICULOUS.
I love it, it always seems to be quiet when I go, I love the fact thats theres a tv there and wifi, its easy && simple.
Clean facility, friendly staff (overall), relatively painless experience, and decent money for your donation.
My husband went and it was in the fall time and a bed bug jumped on him and while the lady was takeing his blood pressure she farted and it stunk so bad he said
Still waiting for them to open.
The women that took my plasma and today was the BEST! It was a long process for my first time but it was worth it!
If u dont get there early youll be there all day and it wont be worth the money unless youre desperate
Now they have fired employees for cutting lines and I just seen an employee cut about 20+ people already standing in line and she is sitting now
First off was there 5 hours and all the workers are on phones not doing there work and i didnt get paid tell me tomorrow oh hell no
These people need to get there work togethere in this facility, but there are some nice people there honestly
HORRIBLE SERVICE, AND TERRIBLE PAY, I RECOMMEND NO ONE COME HERE UNLESS YOUR HOMELESS AND TRULY NEED THE MONEY
The staff doesnt know what theyre doing. And its always understaffed. Takes forever to get done...
Sad sad sad. Terrible service unprofessional.Its the image of what a donation center would look like if it was taken over by people who dont care enough. Please some body do something.
I have worked there for 12 years and we have grown alot. Come on in and save a life.
Wont let me donate cause I have little veins. I could really use some extra cash too.
Usually busy but staff is effective. Carol is great
This is the worst plasma place this is never seen anything more worse its dirty the staff use profanity alot and the wait is very long I dont suggest anyone go there
Worst Place ever I would not send anyone there ! Disrespectful management is a joke .. they find different reasons not to accept you to donate
Wouldnt let me donate all cause of one of my oldest tattoos say m.o.b and there racist
Terrible place to donate I would never give my vein there again leaving me an ugly bruise and stretching out the hole
Wish I could do 0 starsPlease dont waste your time just go to the one in Parma heights
They always treat me good
Easily walked in got the info i needed and walked out and got everything done in a fashionable time.
Excellent staff great for those in tight situations
Friendly staff, decent money, lines can be long...
Rude, unprofessional and the building looks like a beat down crack house. Stay away.
Very unprofessional place to work, always payroll issues
Nice people...and you really get in and out
Dont go here every day some one has a attuide
Great place and staff very nice and helpful
Im there for 4&half hours way to long for $20
Staff very unprofessional at CSL on w25th
Can a type 1 diabetic donate
Best place to go for the money!!
D d .t Dr d r t Dr t n lttr
Rude staff, not knowledgeable whatsoever,
Not skateboard friendly
Hate it bad service 😝😝😝
Disappointing.
Amazing
Great place
Total reviews rating 2.7
120 Reviews for CSL Plasma 2023:
Review №1
2022-04-12They dont clean this place! How can we be comfortable that were not going to catch something in this building? Friday someone threw up in the bathroom and today it was still there and the smell when you open the bathroom door is so bad.
Review №2
2022-06-30Ive been here 7 times before, not until today did I have a bad experience. Carmen was very rude to me. I will find another place to donate after today.
Review №3
2022-07-14If you like CSL… go to the Parma Heights location, not west 25th! They are clean, quick and incredibly friendly!! Its a whole other world over there!!
Review №4
2022-02-02Good, but long. Call up if youre unsure what to bring first time. Pro tip, something with proof of social security number is required. There were a couple of computers that were acting up and some information is presented to yop,u 4 times in first visit. The staff was nice and my phlebotomist had no trouble finding my vein.
Review №5
2021-09-30Very friendly professional staff. They make sure your visit is pleasant and comfortable. The staff checks on you and makes sure you are safe and secure! They smile and are constantly making you feel important. I rate them the best in Cleveland, keep up the great work! May God bless the staff at CSL west 25th street,
Review №6
2021-08-14Let me start by saying the employees and building itself seemed to be highly qualified to take blood. The reason I say this is due to the cleanliness both inside and out of the facility. Even though the attendant at the counter did not seem qualified to be a secretary or hold that of a registrys position. With that being said, I feel as though 4 hours for your first time visit maybe a little unnecessary on admissions. However, the facility seemed busy. While the uniforms of which each worker wore were nicely pressed and looked to be well up-kept.
Review №7
2022-03-29Ridiculous that I couldnt donate because I dont have a permanent address, meaning Im homeless... Im in good health!!!
Review №8
2021-12-05Ive read sum of the reviews....so to each its own...that being said....i havent had any bad experience in the few visits Ive had there....the staff nice....they took the time to explain things that i may not have understood....they even engage in friendly banter while I was donating....i can only speak for my own experience....and its only been pleasant and friendly each time Ive been there....
Review №9
2019-11-03The morale in this place is so low its terrible! There is obvious favoritism with certain employees and overall concerns are generally ignored. Employees constantly bemoan about how theyre treated my management. The turnover rate is high and this place cant retain newhires due to the overall dynamics in the workplace. Donors often times are forced to wait extremely long lines purposely because staff focuses on private conversations while working. Machines constantly breakdown causing donors to be deferred for 8 weeks. Most times only one section is available. Its terrible to see what people put up with here. This location should have been shut down. Id recommend that people should not waste their time at this defunct, deficient location. GO ELSEWHERE!!!!!!
Review №10
2021-07-24The staff is so kind. Theres always someone at the front desk. They make you feel welcome, and they dont mind if you dont have everything you need the first time.