Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel in Cleveland



Review №1


Super friendly staff! Very professional and made us feel like we were home.The hotel is very cleanThere is a restaurant downstairs-very nice.Pool and hot tub were clean and it was so much fun hanging out.Our room was huge(we had the 1 kind and 1 pull-out Sofa bed). Very comfy and good view. Some rooms have lake view too.

Review №2


We enjoyed our stay at the Crown Plaza in Downtown. The area was very nice and we felt safe walking to places near us. We took advantage of the beautiful day and walked the 15 minutes to the Cleveland Pier and Roll Hall of Fame. We requested a room with a view of Lake Erie which we got. Lake Erie was in the distance and was worth the few extra bucks for the room. The first night our air conditioner stopped working. We called the front desk around 10:30 pm and they immediately sent a maintenance worker to look at it. Unfortunately, he wasnt able to fix it as it was a large job, so we were given a new room down the hall. The rooms were spacious and our stay on the 14th floor was quiet. The staff, especially the front desk and valet were super friendly and accommodating. We would definitely stay again!

Review №3


The hotel was nice, rooms were cozy, beds were comfy.From the moment we walked in, we were greeted by the Receptionist who was very nice.Mr. Alex was amazing, treating us like family from the moment we walked thru the door, helping us to our rooms & even when leaving he was right there to help us. Very friendly, informative and helpful as well.Shauna in the Restaurant was the same, she was very helpful, and even took a min of her time to just chat.All of the staff were very nice and I recommend this hotel to anyone traveling that way. We will be back!(They deserve raises!)

Review №4


The room was great but the staff was exceptional! Edwin, the manager, went out of his way for us! Mr Alex, the concierge, was so helpful! I have never been to Cleveland before and now I cant wait to go go back. Only got to touch on the list of things to do. I will definitely book my room in this Wonderful hotel next time! Almost forgot to mention Chad and all the valet staff and Jalisa and the restaurant staff. All so friendly! Thank you for wonderful memories!

Review №5


Great location.Rooms are quite modern and clean.Room 904 was spacious. There were no microwaves available. Fridge and Keurig in room as well as hairdryer.Internet worked well.Staff were friendly.The pool/hot tub/spa in the basement looked very nice although didnt get in.Grabbed breakfast one morning and the staff was great. A bit expensive but saved the moment.

Review №6


Awesome hotel. Our room was ready when we got there and was cleaned very well. Location is perfect, valet was simple and easy. Starbucks is right down the road and food is everywhere around. Front desk staff were very attentive and had great personalities. Ill definitely be staying here again.

Review №7


Positive: The room and bathroom were spacious. The bed was very comfortable. Negative: Yes, the staff were lukewarm, the concierge started out warm but it went down from there. I understand COVID protocols but the common courtesy of towels and linen were not offered. Parking was not and you had to valet park. Breakfast was not good or free.

Review №8


Our stay was amazing and the food was delicious.From the moment we arrived untill check out the staff was fabulous, from the valet, to receptionist at the front desk, the dining room staff, kitchen staff and concierge.I want to send a special shout out to Mr. Alex and the valet service.Everything was perfect, because of the pristine care and attention to detail we were 100% satisfied.

Review №9


Great location, amazing staff, nice rooms! My only disappointment was the breakfast. What they charge $15 for, other hotels offer for their free continental breakfast. For a paid breakfast, I would liked to have seen something different.

Review №10


This property was cheap, and you get what you pay for. Upon check-in we were never let inside by an employee even though we rang the bell several times and waited probably 10 minutes. Luckily, a guest came into the lobby with his key and let us go in with him. Once we finally got checked in we got up to the top floor where our room was and our keys didn’t work so back down we went with all of the kids and got a set of keys that worked. Once inside the room everything was clean enough there was a separate area with bunkbeds for the kids and their own TV and table which they loved. The bed seemed clean the bathroom hadSome hairs in the tub which I found pretty offputting and had to clean out on my own. The hot water would not work the night we checked in and we let it run for a very long time… The next morning it was working. The pool was closed for maintenance. No one mentioned this to me at all upon booking and my kids were very disappointed. The valet guys were very nice and friendly and fast! But for such a crummy hotel to charge $40 a night I thought it was a little bit high. Those are the prices I usually pay in a big city. Overall we were just very underwhelmed with the property and the staff but for the price you get what you pay for

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