Kerbside pickup
Yes
Cracker Barrel Old Country Store in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Catering
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
Payments
Debit cards
Yes
Phone: +1 614-878-2027
Site: https://www.crackerbarrel.com/Lo...
Site: https://www.crackerbarrel.com/Lo...
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–10PM
- Saturday:7AM–10PM
- Sunday:7AM–9PM
Cracker Barrel Old Country Store in other cities:
Comments (199)
Didnt start too well. First stop the bathroom. Dirty. Smelled like pee that had been there a while. Floors wet around the urinals and toilets.After the bathroom experience, went to the host area and waited a good 5 minutes until a young man approached and instead of asking me how I was or apologizing for me having to wait, just asked how many then proceeded to walk 5 steps in front of me then slapped the menus down on the table not even turning around to make sure I knew where I was going. He kept walking away.Our waitress was pleasant. Kayla was her name. Overall this restaurant needs some serious adjustments. Before anyone comments on such a poor review, I spend a lot of time on the road and make Cracker Barrel my go to place. I expect more out of the chain.
Food came out cool for all three of us. My chicken wasnt cooked but brought out veggies and potatoes. It was good when it finally came out. They gave us our meals because of the kitchen problems which was a good PR move. Server did a good job. Well no doubt go there again dispite they problems today.
Always a great dinner, for me its the roast beef dinner, with corn, green beans, and carrots, sour dough bread with strawberry jelly!! Hits the spot every time. And then being able to shop in the front space is always a great experience, with all the eclectic pieces they have!!
Always good food and plenty of it. Never had a bad meal at any cracker barrel. And love the unique gifts they carry, never walk out without buying something.
We go once or twice a month, have yet to meet an unfriendly staffer. Im not fond of the old timey decor, thats because it sends my husband into an old timey rant about how things used to be... Hes 45 folks!! Otherwise, I enjoy the meals and the awesome service! I go knowing that Im going to have to tip well for good food and service.
Went in the Hilliar Rome location around 7:50pm sat down for 15 minutes before a waitess came to our table for drinks. When we ordered our food we sat and waited for 25 minutes when our waitress Maritsa came and told us they didnt have the fried chicken my son ordered so he ordered something else. Waited another 15 minutes for her to come to our table to tell me they didnt have the chicken strips I ordered. So after being there for 45 minutes we got up and left. I do not understand why they would wait 30 minutes to let us know they were out of what we ordered. Absolutely unacceptable!
Food was good service was great. Normally located right off major highways tourist trap type place. The food is southern cooking with breakfast served all day.
Terrible service. I used to love coming to this location as a kid. They sat my children, my husband and I at a table for over 15 minutes and couldnt figure out who our server was. The manager wouldnt even acknowledge us. The server told us she wasnt taking us bc she already had too many tables in her section. We all left. If I could give yall 0 stars I would. Not my problem people dont want to work. If you cant give service than close down
The food was ok, but the service was great. We had our server calling my boyfriend ma,am which was rec cause he was post off at us but the corn and meatloaf was ok but the shrimp was excellent very good nice and hit and taste light and seasoned right and just the right crunch
I love cracker barrel. Unfortunately, at this cracker barrel, my chicken was raw. I told the waiter and he was very apologetic and didnt charge me for that meal. He was really a wonderful server.
Service was very poor. Waitress never asked us if we needed refills, if our food was ok, nothing. When asked when we paid our bill how everything was, we said food was good, service not so much, the gal responded with well at least your food was was good.
We ordered breakfast through doordash today and when the system didnt let me change the side dish -as offered- I called the restaurant after I had placed the order. When I talked with the manager, she told me she would change the side dish per my request. Sunday breakfast, we were looking forward to it. Then the food arrived and our faces got longer and longer. Everything was cold (which is not Cracker Barrels fault) but the side dish hadnt been changed, instead now we had two wrong side dishes. 3 grits instead of gravy, the extras (jam and butter) were missing all together. Each and every item had been placed in an oversized container, which did not just look ridiculous, but also the two fried eggs had too much room to go all over the place and arrived like someone had hacked into them already. It was all over a bad experience. So I called again. The same lady answered the phone she told me to call doordash about a refund, when I said I didnt care so much about a refund, but wanted the restaurant to know how terrible their breakfast was, she didnt care. Bad, just bad.
The food is always good. The service was great and the server friendly. She was fairly busy and never missed a beat.
Arrived after checking in online and had to wait for over an hour to be sat. Asked the person checking guests in we were on the waitlist about 4 times and were told every time that 5 people more in front of you. We saw about 25 parties sat before us before and even had walk ins sat before us. Really wanted to ask for a manager but I ain’t no Karen but I will definitely bring it to their attention I after I have paid and leaving out the door.
First time to this establishment and had the worst experience.Food was decent but ordered was incorrect also the steaks that were ordered one was supposed to be medium well which supposedly has little pink to no pink at all and it was still bleeding and I asked for my medium and it was medium rare. The server was really slow and rude took forever and then she didnt have a really nice attitude when she was explaining to her manager the situation and your manager was really rude too by asking if our food was good enough and I said yeah it was halfway good enough to pay half the price.. and then also then assumptionally insisted that we were probably cheap people and and sort of begged us to give a decent tip to one of their servers cuz he gave us a free meal.. And ask use to give money to who we thought deserve it.. We gave a decent tip to the guy that was cleaning tables but was not our server cuz he was more prompt on anything we asked then our own server.. But I have concluded that I will probably not be back to a cracker barrel because I believe all of them will be ran the same. Or hopefully its only this location in Hilliard. I know service industry is hard on some ppl or whats going on in their lives but they need to be more professional because you never know who will give you that big tip. Just for that one moment a server can make someones day.. and thats my tip to all the servers..
Food was good, but all of there Soda Pop drinks taste horrible, the Sprite taste like Alka-Seltzer water & dry, so we replaced the Sprite with other Drinks and they were bad, floors were dirty and we were seated at a dirty table not wiped down.
Took a buddy to lunch our server was excellent the entire time just wish the cracker barrel chain was more friendly to truckers I would be regular customer then
The wait to be seated was very long. Maybe next time we will come earlier. My glass wa not as clean as it could have been and the floor was also dirty. They struggled with the food this time which is not the norm for this location. For as long as we waited, the grits were cold, the hash browns casserole was also cold. My steak was not cooked to the correct temp which was disappointing. They did try to cook it properly, but, unfortunately, it was a complete fail. The manager, David, WONDERFUL ❤️ he is so sweet and kind. My server, Debe was also very sweet. They are the reason I gave three stars. Otherwise, it would have been 1.
Food was good, they were out of 4 signature specialty drinks, and service lacked-luster. Not bad, just not what it normally is at a CB.
The table was filthy and my husband sat in jam on his chair. The floor was even worse. Looked like hadnt been swept or mopped in days. My nieces shoe stuck to the floor and we had to take it to the bathroom to clean it so she could walk. Waited almost and hour for food then another ten minutes after food arrived for syrup for pancakes which had gotten cold. Never again!
The waitress was rude to us when we sat down. Then our waitress served another table that sat down after us. We waited for a little bit then just got up and left.
Really nice service. I went with a party of 20 people and they found a way to sit us all although we didn’t get to sit together they were very friendly
Food wasnt that great. Wanted to purchase salt and pepper shaker could not find a box for it. Bought them at a different Cracker Barrell
Great food. Beautiful items for sale
Stopped by here and the service was fantastic and fast! We were never left without refills and we were checked on several times by our server and even the manager. Very friendly staff and nice atmosphere. Would definitely eat here again.
The food was excellent as usual, but the hospitality was the best Ive had. The guy that served me was humble, sweet, attentive and patient with is. He alone gets 5 stars. Thats why I go a lot to this Cracker Barrel the service and food and atmosphere is amazing.
Complete waste of time, took over and hour to be seated after checking in online 30 min prior to that, very slow service, hardly warm food. Dont bother going here
Friday Fish Fry was great...Seated, served, promptly... & a refreshing dining experience....Great job guys!!!
This place carries candy bars and candies I havent seen since being a young girl. Including zagnut, circus peanuts, wax bottles with juice in them, and my husbands favorite, three color coconut bars.Although that is a good, it isnt a good enough excuse to travel an hour. The food is excellent, served in an atmosphere of old- time friendliness. No matter what you choose to eat, it tastes like it was made in your own kitchen. The biscuits and gravy takes me back to my grandmas kitchen.They have a country store that offers clothing, old time sweets, toys and collectibles.Definitely worth stopping in and checking out the friendliness of this restaurant/ store.
Love their service and food. The gift shops across the USA vary but all excellent
Don’t bother with curb side pick up, they don’t have the staff, they won’t answer the phone and in general they don’t care if your food gets cold. The manager couldn’t have cared less.
Great service and great food. Thursday the special is Turkey and Stuffing with Sweet Potato Casserole. Excellent meal
Good food and service. A good place for a good meal. Basic American cuisine.
Mix up with our server started our meal with lots of confusion around drinks. One that was resolved, we ordered one it was ready the meals were delivered with a bunch of confusion. Then two of the meals were cooked well and biscuits seemed like they were days old.All of this adds up to a bad day for several areas, but the worst part of the experience was when we paid. The cashier, Kate, who appeared to be a manager asked if we had great service, I replied with honestly it was below average, bordering on mediocre . She then asked if it was the service or the food and I said, honestly, both. Her reply was sorry to hear that....then nothing else...no wanting to know more, want to do or listen to any details...nothing, not actually careing how our experience was....just some superficial lip service. What a failure of a dining experience!
Service was great, and the same could be said about the macaroni and cheese, biscuits and mashed potatoes. Unfortunately everything else was lackluster. The green beans didnt seem to be seasoned at all, the chicken was ok, though thicker than my liking for chicken fried chicken. It wasnt bad by any means, just not great. Not sure what I expected from a chain though.
Poor customer service! My party was not served immediately and the waitress never communicated about the status of our order. It took an hour to get our food and when we spoke with the manager, he was not very understanding and tried to justify our concerns with invalid responses. There were other parties who were seated 10-15 mins after us and received their food immediately after us. Highly disappointed!
I went to cracker barrel tonight and waited 40 minutes for a table when half the restaurant was empty, and as tables were seated right next to each other it wasnt due to covid restrictions. In total our visit took two hours, even though we ate our food when it came out and then left. The only positive part was our waitress Kelly, she was amazing and went above and beyond and was very helpful. Management didnt seem to be stepping up at all with issues and it didnt look like in store diners mattered at all in comparison to take out orders. They seemed to be rolling out just fine in comparison to everything in store. I dont plan on going back to this location after the poor management with getting people seated and with getting food prepared.
Typical visit to a typical Cracker Barrell, for the most part you know what to expect. My only complaint this visit was my steak. I ordered my sirloin medium and it came bloody raw, looked as of they had it on the grill just long enough to color the outside. 2nd try it came back medium rare but close enough.
Was traveling back from AZ and stopped for a rest and meal. Delicious as usual. They have about 7 pull through sites for RVs. We took a nap, ate then left. Leaving the restaurant there was a 5th wheeler parked in back right behind the RV sites blocking over 10 car spots? Full slides out (5) both sides! These are the people who will ruin RV spots being allowed around Walmart, Cracker Barrel etc.As you can see that I was pulling a car trailer behind my motorhome and I fit in the RV spots.No reason this person couldnt either!
Only 3 because the young man whom was seating was nowhere to be found for about 5 min unless he was washing dishes or cooking 🍳 I apologize if Im wrong as I know we are still recovering from covid but😜lets do better food was tasty as always
Ive been eating at this cracker barrel for about 5 years, since they reopened after the covid outbreak the people they have running this restaurant dont care about the customer, the restaurant is not clean most of the time, and it is cold and they always have a excuse about the heat isnt working properly. I have ate hear 2 or 3 times a week, no more.
First.....the trial test of the creamers for coffee...bad idea....impossible to open...and using your teeth where other peoples hands have touched it..not good. Plus..the server and the check out girl should use a pay check to buy a personality.....never seen people who work at a CB act like they could care less....wont be back.
5/5 ⭐! Food is good, but what really sets them apart is the Cracker Barrel Experience.For example, during my last visit here, asked to trade out grits for food and was told it would cost an additional $1.29 to substitute. It actually makes perfect sense once you stop and consider exactly how much less youre getting for more money. I was actually in awe over the steal.Later, I asked for hot sauce, but I think I forgot to say real words because the waitress kept moving. Instead, I just got up and asked the table next to mine if I could borrow theirs. Now I know how to talk to strangers, Ive resolved my social anxiety, and I now have the confidence the 21st century requires. Thanks, Cracker Barrel!Now I see why they call it Cracker Barrel. I expect nothing less. Best experience ever.
We love Cracker Barrel! Their pancakes, bacon & hash potato casserole are favorites! Love browsing in their store also!
It was packed today but they were able to seat us quickly. Service was fast and food was great! Our Server managed to take care of us even though she had several tables.
Simply amazing experience, top notch service, food and drinks were great.
Havent been here in 10 years and was pleased with the entire service very nice and refreshing. Highly recommend.
Food was great. People very nice! Cody our waiter was awesome!
They do a great job at this Cracker Barrel location. Conveniently located near l-70 and many hotels. Even with COVID-19 restrictions, they have seating spaced out and outdoor seating. What a way to have a breakfast...barring the highway noise.
Its the perfect home away from home comfort food delicious greatest food ever 😋😋😋
Cracket barrel off Trabue road, had slow service, terrible food and disgusting bathroom. That is all.
Are food was good didnt like being put next to people who was rude. The other waitresses kept squeezing between are tables putting her butt on it witch isnt right in many of ways. Are waitress was nice but could have been paying more attention to us. So in what i see here it is a hit or miss to have good food and services here.
Not enough variety of drinks. I ended up getting water no straw must thought we had built in straws like a anteater. Speaking of water, the bathroom floor has water coming up through the floor made me think was in one of those Amityville movies
Good customer service, not good food! Toast was not toasted, iced vanilla latte had no taste and was warm
Had a great lunch at Cracker Barrel. The meat loaf and mashed potatoes with a side of baked apples was delicious. Our server did a terrific job!
Still great food but the portions sizes have really gotten small.
They no longer serve Stewerts orange drink. First time I have tried their fried chicken. Very good.
I ordered takeout. The service was fast and friendly. The food was good.
Even though I had to wait about an hour for my pickup order, Im giving 5 stars based on the customer service I received. They were really busy whenever I arrived, so I waited around for a little while. I asked about my order again, then had to wait for a while longer. The front desk woman was really nice and apologized for my long wait. They eventually said that my order had been snagged by a delivery driver, so they were remaking my order fresh. I got my food and they refunded my order because I was so patient with them. I really appreciated that gesture, as they didnt have to do that at all. I could tell they were swamped and understaffed, so it didnt bother me to wait all that time. This location is really friendly and will make sure youre taken care of, even if there is a mistake. Superb service!!
I have always loved cracker barrel and that still hasnt changed. Super fast on food comin out. Nice staff:]Also, best candles.
Okay, disappointed in their new menu, took away a lot of customers favorites. Not sure we will be back.
Fish fry Friday at Cracker Barrel is hard to beat! Our waiter - Luis - was friendly, courteous, attentive - he did a very good job. As always, the atmosphere was pleasant, and it was fun browsing thru the country store. Will stop there again!
I actually hadnt been to Cracker Berral in 30 years. It was good, but not on par with the home cooking restaraunts I am used to.
Very good service and the food was excellent.
Ordered the broccoli chicken dinner and there was no chicken at all! Told the waitress and she brought me another one using chicken tenders instead of a chicken breast. I also ordered chocolate milk but they were out of it so they brought me white milk and Hershey syrup so I could make my own. I should of been told they were out of chocolate milk, who wants to make their own drink when you are paying to be waited on? This place is a big joke and it is on you!
Everytime I come here there are ridiculous issues. 1 time the GM said he was sending me a gift card and then barraded me in front of customers when it never came and I went in to ask for it. Today I tried to place an online, no touch pickup and the website would not process. I then tried to call the store 9 times. After all that they messed up my order and I have been sitting here for 20 minutes still waiting for 1 appetizer. Noone offered any help or compensation... still waiting...
I can only assume the ratings for this place are so high because management and their friends and family have bloated the ratings. The service is very slow and half the staff appear completely miserable. The other half rarely appear. The hostess just yelled across my table to one of the staff, which is exactly what I’d expect here. I have eaten here several times while traveling for business and staying in an adjacent hotel, but always the same. They treat me with a bit of indifference because I’m a single, but I have to eat and don’t bring family on business trips. By the way, before I lowas was theyespop inpop in pop in pop
Our server, Cody, was amazing! Super kind and helpful, wed be glad to come back just to see him!
Im not sure if its how I look or my name but whenever I order to go I get the worst service. Whenever I come inside its just as bad. Im done trying here. Ive got the same meal for years the grandma breakfast. The worst dinning experience ever. Megan and Jason the manager and regional lead me to believe I was incorrect with my order?? What happened to customer being right I guess if your name or if you look like me your wrong.
Service was good, food was ok, store was awesome. Lots of old fashioned candy and soda in the store part.Chicken and dumplings lack flavor, but their okra and meatloaf were ok. I got a sampler with ham, meatloaf and chicken and dumplings because I had no idea what to order. It also came with either 2 or 3 sides. I wanna say 3 but can only recall 2 of them.Not a place that I would eat at on a regular basis and we eat out a lot.
Love cracker barrel. This location served great food, fast, friendly, and efficient. However, the lack of cleanliness in the womens room. Made wonder about the kitchen. Pictures posted. Pay attention to the details even look up every now and then.
Standard fare and store at CB. Be aware that on 9/13/21 half of the restaurant was closed off so expect a longer wait during busy hours.
My daughter and I love going here. The food is good and the staff is personable
Great food. Excellent service. Have eaten here many times.
We always love the biscuits, but this time they were stale. The service was friendly, the restaurant was clean, and our eggs were cooked perfectly.
OH.MY.GOD.Worst experience ever. The food was over-salted, and the waiter never apologized. The cornbread and biscuit came after the meal, and they gave us the biscuit instead of cornbread.
What a nice place to take my granddaughter for lunch! She had a nice hot lunch of her favorite Mac n cheese and I enjoyed a good chefs salad. And after lunch we enjoyed a little shopping in the store. An enjoyable experience.
The food was good but the service was less than adequate.
Had a great breakfast here. The service was terrific
I was in this morning/afternoon with my littles and my waitress seemed a little flustered about it. She was really slow with getting our orders and then the check when we was done. My two year old accidentally knocked a plate on the floor and broke it and before I knew it a amazing young man was at my side to clean it and made me feel so much better about it. This gentleman I think maybe Chris even had them make my kid a new order for us to take since that happened. This gentleman really changed our experience and made it a 5 star one! If you see this, thank you so much for everything you did for my little one!
Food was good but very small portions.
No matter what I get its always great. I go there when Im not feeling good and always leave in a better mood. One small thing is when the manager or assistant makes their rounds to check on the customers they should help clear tables to help clear the way for more customers. The host or hostess should do the same. It was a busy Saturday morning and quiet a few tables stayed untouched until the servers were free to get to their tables. I hosted several places that were very very busy and I always did my best to keep the tables clear, so the servers could more table at their station and make more money and satisfied customers.
Great place for families. We took my fiance out to dinner for Fathers Day and we had a great time our server Ellie was really polite and sweet and may our dinner a pleasant experience. The food was delicious and the gift shop was full of family and kid friendly products the staff in the shop were also very friendly and helpful.
Mom sister and I had an awesome meal here. Great service and very good food! Great time with family at a great restaurant.
Was hot and fresh. Good service from the waitress. This Cracker Barrel is always good. Had the smoked Hickory bacon burger and the bacon was burnt. The fried chicken special was great.
We ordered from this place on door dash. Big mistake, the country fried steak was burnt, no gravy on it or the mashed potatoes, and I didnt get my loaded sweet potato. My wife took it back to see if she could get it corrected but the not so nice manager said he cant help her . So neadless to say lost another coustemer
Love the food but even better is while you eat you can spin all the PokéStops & gyms in Pokémon Go that are super close by. Win/Win if you ask me & I aint talking about just the gyms 😉
We love Cracker Barrel! Good food and friendly service. Like every place else they are having trouble hiring people so they actually closed half of the seating area. Because of limited seating the wait time is long, so if you are in a hurry go somewhere else.
I love this place. Not only do they have great food but they also have the cutest things in the shop. The place smells wonderful. And, after eating, or before you can relax in the rocking chairs out front on the porch. All I can say is a little piece of heaven.
Had Great Meal ,Great Waitress Friendly Cashier. Was Set At A Great Table Perfect For My Friend Service Dog 🐕🦺 And I To Sit. Very Sweet Towards My Service Dog. Great Display Of Christmas Items. Will Be Going Back
Food is really good I had their specialty hot drink of the month or whatever it was the toffee on the top was a good choice. I also ordered the Friday fish fry which was really good it was lightly battered crispy and piping hot. Food came at a good time we didnt have to wait too long for it. Afterwards we partook in some shopping in the gift shop and found a number of nice items. The server was nice as well as the cashier. They did take the little game off of the table but I understand because of coronavirus but I like playing the peg game.
Our group had to wait quite awhile to be seated and we told them that we didnt have to all set together. We were there almost 3 hours.
My wife and I were served by Cassy. Her professionalism made our experience a good one. We enjoyed the great food coming from the kitchen. Always a favorite place to dine.
The food is always good. The service is not as good as it used to be but I realize that so many places are under staffed. The servers seem overwhelmed.
Everyone i encountered was very personable and professional. I had a Togo order. It was done quickly and correctly. I walked around their gift shop while I waited on my food. The sales lady kept showing me different things for babys once I told her I was to have a new granddaughter come May. The whole place was a welcoming and pleasant atmosphere. Highly recommend.
Great food and service despite the holiday business. The reason I gave 4 stars and nor 5 is the gift shop had way to many people to be safe but the restaurant was well separated for covid safety.
Server was great, food was delicious. Somehow there was no wait! The only thing I didnt like was that two eggs and two pieces of toast cost $8. Thats way too expensive.
Went for breakfast today. I understand restaurants are short staffed but this visit was horrible. We waited almost 25 minutes for our food. Eggs were undercooked. Fried apples were cold. Had to ask for jelly for the biscuits and several minutes later our server brought 1 pack of jelly for 4 biscuits. She said that is the standard procedure for Cracker Barrel. We have been to many Cracker Barrel’s and always received several packets of condiments. Asked to see a manager but another server said mgrs were busy. A different server came by and said she was told to give us our check. We still wanted to see a mgr, and finally one came out. Not very helpful, never apologized for the food. Said that Cracker Barrel only gives one packet of jelly per table. She did take care of the bill but she was very rude as was the server.
We live about an hour away from this restaurant and was so looking forward to a good experience. Well that didnt happen at all. When we received our food it was hard as a rock, had to ask multiple times for the rest of the food that went with our order, and drinks went empty several times. We would have asked for fresh orders but we were headed to a ballgame in Columbus. Needless to say we will NOT be back to this establishment anytime soon.
Never a bad experience at Cracker Barrel. If I had to ding on something it would be that I hate waiting on a table. That just proves they are good.
Love Cracker Barrel, their Sunday fried chicken is excellent. Love the old country decor. Staff is friendly. Highly recommended.
It was my sons first time. It was awesome. The food was amazing, there was so much we took some home. My son got some candy and a stuffed animal from the gift store before we left. He said he loved the rocking chair and wants one now, 😆.
Got they grandmas sampler with hashbrown casserole and country ham. The pancakes were awesome as was everything else. Love the customer service and the store has some nice stuff too.
Ordered food online at 430, to be picked up at 6pm. Showed up at 6 and waited until 657, to be told that my order was messed up and had to show them the email so they could write down everything I ordered. They still got it wrong. Everyone ordering online waited minimum 45 minutes. They said sorry, we are understaffed numerous times, while people stood around doing nothing. Never again.
The staff was polite and helpful. The restaurant was clean and full of amazing signs and items from yras ago. The tasted like home made. The Countey Store was full of amazing items for everyone my Christmas list.
Tried really hard to not have a Michael Douglas moment in the movie Falling Down. Seated at 10:37am hoping to get something off lunch menu but was told that I couldn’t even though this Google site & menu says lunch starts at 10:30? I don’t like eggs but just about everything in breakfast menu is anchored by eggs. Asked to substitute for a couple slices of bacon - No Can Do! Ended up spending $18 for a burger patty (aka hamburger steak), a micro portion of hash browns biscuit & gravy with a side of bacon and a drink. Food was good & waitress was polite but could have been a much better experience. :-/
Good food good prices cant go wrong here!
I had the friend chicken. Serving size was great.
They have really good comfort food. The chicken and dumplings is what I get every time I come here. The fried apples are divine. They have a kale salad which reminded of broccoli salad which I love.We were concerned whether they would be able to accommodate a large mixed race group or not. There was a nice mix of various races of folks there (not just one or the other) and there were no problems as far as that was concerned.Coming in with a large party (10 or more), we had a bit of a wait, so we enjoyed ourselves by strolling through the store. They have some very cute stuff and Im in love with their candy section and rocking chairs outside. They were able to accommodate us after a short wait, which was great because they had a steady stream of customers all afternoon. They were also very nice to keep us informed on how much longer our wait would be without having to ask.The waitresses were really nice. The restaurant was clean as well. The atmosphere was cool. The food was great.We would definitely come back again.
The service was good. The chicken wasnt as good as it usually is.
The service was very good the waitress was wonderful
Service was lousy wait time for a pick up to go order was over 35mins Never had and issue with Cracker Barrel before so what changed.
I have been to over 200 Cracker Barrels to eat. Why? Because I travel and want consistently. Cracker Barrel always offers great food and great service at a reasonable price. Out of those 200 visits I have had bad service only twice. (And this Hilliard location was not one of them. Always offers a fantastic experience.) I think that batting average is outstanding!
Food was good. Service was great.
I dont know what I like more; the food, or the gift shop?The food is consistently good, and the staff are always friendly.Its fun looking at the eclectic mix of things on the walls and ceiling, almost like a game of spot the thingThe gift shop gets me every time. They have the old standbys like the hard candy sticks in every flavor, but they also have oddball stuff that makes a fun nick-knack or a good gift for someone else.
Very nice waitress good service and food 👌
Very friendly. Decent food. Very clean restroom.
It was just alright. Pinto beans tasted a little like vinegar. Not very many apples.
We love going to cracker barrel and my grandkids call it the restaurant with the store. We usually go on Wednesdays for their broccoli chicken and Fridays for their fish . Both of those specials are fabulous. The servers were very good too and made sure we always had our drink glasses full, our waitress even took ours and made it a to-go cup so we could take it with us
Everything was delicious and our server Tamara was amazing. She quickly accommodated all of our requests as well as expertly handled a trouble table behind us. We were seated within the timeframe for the wait that they told us about when we registered on our way in to the store.
We loved Cracker Barrel, the service was great and the food was delicious!
Great carryout! My daughter enjoys the breakfast and I enjoy lunches. Always hot and perfect food. I miss dining in due to my daughters illnesses. But a great place to eat in and carryout. Favorite fried apples scrumptious taste always.
We always enjoy our visit. The food is always delicious. Serving size just right. Worth the wait time. The staff are very friendly and helpful in the gift shop. Very clean and organized.
Had a great lunch. The restaurant was appropriately social distanced. Everyone wore masks. Hand sanitizer at the entrance. It was my first outing since February and I am grateful for all the steps taken to protect my health. Food was good and service was great.
The people were friendly, but the food was nasty will never go again.
Fast and delicious. Very nice staff.
Had a 45 minute wait, but the waitress was very nice and the food was great.
I so enjoy their breakfasts!!!! The service was great and we didnt wait very long for our food. 5 stars for sure.
I have been craving Cracker Barrel and it was honestly the best meal Ive had in a while and the best I ever had there. I had the turkey and dressing mmm...The server was fabulous. She was very friendly, taller with glasses and short hair. Wish I could remember her name. By far the best service we have ever got there or anywhere in a while. Cooks and service was on point what a pleasurable dining experience.
Food was excellent and my server was amazing as well.
Food was OK. Mashed potatoes cold as always service was a little slow
I covet their blueberry pancakes, even for dinner, which is an option! Also, the restaurant, shop and restrooms are clean, the staff is friendly, and perusing the country store is a pleasant experience. Enjoy a stop and a sit-down bite to eat. They wont disappoint😁
Stopped here with my kid. Great food and outstanding service. The waitress was really helpful. We decided to order a fried chicken meal and split it. The waitress had no problem doing so bringing extra plates and corn muffins. Really good store.
Food was awesome. Huge con for me and my family is most definitely the seating. They sat us in the very first table right there in the walk way 5 or less feet from the podium. Now, I understand social distancing but health wise the seating someone in the busiest aisle/walkway should be completely out of the question, I even asked the young Male that sat us to please seat us somewhere else (every two tables in between one table was clear) so what.. you got 7 tables occupied and 15 that arent. Weird distancing amd awful choice of a good distancing table. No one wants to sit at a table and eat while everyone comes and goes, busses clean, waiters are coming and going amd the hostess is nonstop surveying the dining room
My Aunt and my favorite place love this food and the store
This location is not the best for who is traveling because need a lot of turns to be there. Their food was very good and a fast service. Our waitresses was ok, I think she neek be more cordial. Their bathroom was dirty and the floor was picking...
Food had to be sent back as eggs were VERY undercooked. Service was commendable.
Typical CB. Good food, helpful server.
We had a great server, she is totally a sauce and honey and jam person, she knows that people love extra sauce and she really caters to her customers. If all servers did what she does, theyd make tons of money in tips. Lovely girl
I stopped in to get a to go order today. The girl who took my order was friendly and energetic. The food was packaged and prepared perfectly! I ordered a cat fish dinner with biscuits. I got home and was pleasantly surprised it was still hot and also very delicious! Thank you!
Not good ! No plans on going back to this location. 4 in our party, 1 got special awful they took it off the bill. 1 ordered mashed potatoes and gravy no gravy, no refill on any drinks until I asked a manager, waitress says he will bring them. Then brought us wrong check, as soon as she put food in table. She slammed our plates down in front of us and was just plain rude!! As I said will not bless her with our business again.
Steak was the cheapest toughest leather Ive ever had the unpleasant experience of trying to choke down. Id give it negative 3 starts if it was possible. Ill never eat at another one of these places again.
Great place to get your grub on. Never been disappointed.
I just left this place trying to return an item and not only are they racist but they cant read or comprehend a receipt. The guy; who by the way followed me around the gift shop one Sunday morning but didnt see him following one white person 😏, took 30 mins and tried to give me 6.00 back for a 23.00 order: ( I returned 5 other ones). He said the items were only ringing up as 1.00; well ummmm thats because they are 1.00 each rung up 5 times as the receipt says...So the manager then comes over and 1st tells me the packages has only one barcode....ummm 👍 your right sir because its a package and all 6 items inside has the same upc number that cant show at the same time so you ring that 1 up 6 times as the receipt shown says...sigh... He then; the manager, says the item went on sale since last time and he cant give me it back at 6.00 only the sale price.....hummm so I spent 18.00 and your trying to give me back only 3.00 so can you explain that sale price please....Ill wait. He then said I was rude and he would throw me out because I said they couldnt read a receipt....well this is evidence sir that you cant.
Service and food were great as always.
Good food and good service. Both of the waitress and the cashier were kind.
This is an excellent restaurant to get a lot of great tasting food for a small cost. Our waitress was attentive and very friendly, and there is always the gift shop to stroll either before or after you eat. I would have given five stars but it was so cold in there that I was focused more on that than almost anything else. If you are going in the winter, wear an extra sweater.
Stopped for Thanksgiving dinner, I appreciated that it was open today for those of us not able to be with familyI was disappointed that it’s a Select MenuI was trying to eat a little healthier and my spouse was fine with the thanksgiving dinnerUnfortunately due to the select menu my choices were zeroEverything is fried, no salad choices, not even a grilled optionSuggestion: to at least offer something for others
This place is very fun! The decoration and atmosphere is unique and enjoyable. The most favorable parts of the atmosphere were the fire theyd lit, the vintage wall art, and the little brain games included at the tables!The waitress was very kind to all of her customers, she explained the menu to my guest and myself relatively well, and she made sure we had everything we needed.The music that was being played was very enjoyable.The food was delicious and the wait time wasnt excessive. Theyd forgotten bacon on my burger but that was quickly rectified.When we stopped at the store for some goodies on the way out, we were greeted with nothing but kindness and good customer service.Ill be returning to this Cracker Barrel!
I had the grandfathers breakfast and it was delicious! The young man waiting on me was spot on with the coffee and very pleasant.
Ahh Cracker Barrel, how shall I define you? Are you an upscale truck stop? Overpriced Southern diner? Or a Grandparent trap with nostalgia kitsch? Joking aside, Cracker Barrel is a solid dining experience. You know what you are going to get consistently and thats fine. This location impressed me with there service on a busy Sunday morning, we were seated almost immediately..our servers were attentive and our food came quickly. My biggest gripes with the barrel are price - the food quality is fine, but its not worth what they charge, especially for kids meals, which dont even include a beverage (compare that to Bob Evans). The menu is pretty limited without a ton of options. And why are they so stingy on the sides portions???
This was my first Cracker Barrel experience and the food was 32.7% better than expectedThe only reason this is 4 stars is the servers were a hot mess. They were snippy with our table (after asking for items they forgot to bring out) and with each other in front of guests.I had the holiday special country-fried turkey with green bean casserole, sweet potato, and cranberry relish. These and the biscuits were amazing. The corn muffins were blah.My wife had French toast and it was good but not great. Her hash brown casserole was amazing.The pecan pie was good.
I have done work for this company multiple times at this location and every time Im there the employees are so nice to me
Cracker Barrels are always my go to when Im on the road and this one did not disappoint. Our waitress was nice and attentive, she answered questions that the group had and was prompt in bringing drinks and the food. The quality of the food was great. I always order breakfast items and the pancake was nice and crispy and the eggs were cooked well. Clean restaurant as well. Definitely will go back when in the area.
Each Cracker barrel I have been to tastes amazing. Including this one! The service was great and I did not have to awkwardly wait on the check. Our waiter stayed consistent with his service. Had to get some more syrup and the waiter looked happy to go get some. Just needed a few more napkins 😄 Overall amazing place
Great place!Good old-fashioned home style food. Large portions, and good service. You can also find some cool things in their gift shop.
Food was pretty good, pancakes were reheated and no longer have plain hashbrowns.
N my opinion, I think they would do good to have more turkey fish or and chicken.. than all the pork items.However its always a good down home place to enjoy a good meal.
Usually have a good experience with cracker barrel, however this visit in Hilliard Ohio was less than stellar. We were seated at a long table with just 3 of us, which was great, extra elbow room. Then comes the Karen male manager and says my grandsons cant sit in the middle table. Why? Cant seat someone else at the table,. Wait what? Not supposed to seat anyone else at the table with us anyway. He makes him move takes the chair and puts it in front of a fire extinguisher. Umm...no, sorry Karen, fire code violation.If we werent so hungry, we would have gotten up and left.Then they seat people in the tables on either side of us? Within 3 feet?Not happy at all.
The food and service was excellent!
The biscuits are good. The vegetable soup not so much ... (Too many mushy peas and Lima beans.)I love that the fireplace has a real wood fire!! And the hot chocolate is great too.
My husband loves steak and we totally enjoyed our meal here. We chose to go a little early and had no wait for parking, being seated and served. It does offer a childrens menu. Overall we had a great time.
The food was good and hot. Waitress/Rachel was very nice. She checked back with us did we need anything?She also brought us new drinks.ser bbn ice was great
Havent tried the food yet but the music is blaring so loud I cant talk to my wife across the table. I thought this was family oriented. The waitress never did come so we left.
This is the first time we got something wrong in our oder considering that we go there quite often.
Carry out food portions seemed pretty skimpy. Like really skimpy.
Staff is super friendly. Atmosphere is wonderful! Walls are filled with nostalgia. The store is cute and full of quaint knick knacks. The food is always delicious and priced moderately. Wonderful little place to eat day or night.
Friendly staff. This was my first time at a Cracker Barrel. I ordered southern fried chicken and I can honestly say that KFC is better. I was really hoping for authentic style southern chicken...
Easy to find on Rome - Hilliard Rd. Easy to get into and out of IF youre northbound. A little more interesting if youre headed south. As always, lots of parking.Seated promptly. Cody, our waiter, was fantastic. Food was out quickly, and all of us enjoyed it. I had the Friday Fish Fry. Portions were very generous!Had to use the bathroom. All was clean and kept-up.Checkout was with the store manager herself. Easy to see why we had a great experience. Its a reflection of great management!Got some candy in the store section. Among other things, Cracker Barrel stores are a great place for old style and hard to find candy.Gladly recommended!
Food was cooked exactly as asked, over-med eggs, hash-browns and bacon crispy. Wait staff (Robin) was attentive. Location was a great place to wait while sister attended an appointment. Thank you Cracker Barrel.
Great service from our Waitress, she was fabulous. The food came out tasting & looking like were anticipating it would and we didnt have to wait long. Theres ame parking, the fireplace had a nice warm fire and the smell of a real wood fireplace really made our day.
Great food! The take out was packed and hot even when I drove another 15 minutes until I got home, the food was fresh, the dumplings are amazing! The best!
The cashier and the food were great, as expected at a Cracker Barrel. Our food took quite some time to artive, then within 5 to 10 minutes of finally receiving it, our server came by with our check, saying not rushing you or anything... Well, we JUST got our food, how were we supposed to feel but as if we were being rushed. Just not up to the standard of service that I expect from Cracker Barrel.
Came to eat after a hockey game, my son asked for CB after his win. Once in, stood at the hostess stand for nearly 5 min without anyone attempting to help. There was a hostess, waitress, and what appeared to be manager cleaning up three tables. Maybe they were short handed but a little more courtesy would have gone a long way. Especially since there were other servers and clerks from the storefront just standing around. Likely wont return to this store.
Fairly easy to get to from I-70. Plenty of parking. Pretty easy disability access.Most people reading this know what a Cracker Barrel is like, so Ill skip the description. We were seated promptly. The waiter was right on top of things, without being intrusive, from the very start and continuing through our time.Food came out for our party of four in good time. All was as ordered. Hot stuff was hot and cold stuff, like cole slaw, was cold.Mens room, anyway, was quite clean and well-maintained.Checkout was prompt and courteous, done by the stores very friendly and cheerful General Manager.In all, great visit. Recommended.
Always consistent food across the nation. Nothing fancy, just good home-style meals. When traveling, we know what we will get.
Had meatloaf. I would highly recommend.
Great food and service as always!
We moved to Ohio and arent as close to a Cracker Barrel as we used to be, so it has been over a year since eating here. I wasnt disappointed. The food is standard fare, but with a Cracker Barrel flare and the staff was pleasant and professional. They were attentive and not over whelming. Enjoy some southern style food.
How do you rate a restaurant that said clearly that there would be utensils, butter, tartar sauce in the take out pack only to get home and find none? Their order list in the pack also clearly checked those item as part of the order.. The famous fried apples side dish was poorly prepared, they left the skin and or seed pith in it. Id rate it a 2 normally but the catfish was ok. SMH!
Had two waitresses taking orders at the same time... Different lady brought the food out... Orders were wrong.... Food presentation was disturbing.... Looked like it was slapped on the plates.... Kid sized portions for all adult orders.... Didnt have items yet didnt inform you they were out until asked.... Very disappointed in the evening.... Hopefully it will be different next time🙁😐😐😐😐😬 pecan pie had the filling slapped on the plate beside the pie? How did that even happen?
The wait staff were friendly as usual, no complains there. We were seated and were attended to immediately. Now everything Ive ever had at a Cracker Barrel has been delicious. My wife and I wanted to try their campfire bundles (I got it last year and it was simply amazing!). We asked for the beef one but all they had was chicken. So ok, wed try it. Both my wifes and mine were pretty bland. They tasted like they had been cooking for days and were the very last meals. We both left disappointed. Staff was good as usual but just this one time the food wasnt that great.
Food was good hot chocolate was great just needed to be more of a portion of the sides
My server Angela gave very poor customer service experience. She check on my table maybe twice over and hour and a half time period. My drink was refilled once. I pay for a drink and I expect it to be well maintained. Please do something about this behavior!
Great old fashioned food and the gift shop is amazing! We got 2 giant stuff animals for 7$ for both from their Christmas sale! A bunch of cute farm house decor worth it!
Great food, fantastic service
The SERVICE WAS VERY VERY SLOW AND THE FOOD WAS COLD I DID NOT LIKE THIS SERVICE MY PAN CAKES WAS BURN THE EGGS HAD NO TASTE THE MEAL WAS TERRABLE NO MORE TJs for my FAMILY GOOD BY TJs PEOPLE STAY AWAY FROM TJs IT SUCK BIG TIME I SHOULD HAVE ASK FOR MY MONEY BACK FOR FOUR PEOPLE BUY I DID NOT.???? JAMES A SAULTZ JR TJs SEND ME $ 70 00 DOLLARS BECAUSE THE MEAL SUCK 219 RICHARDSON AVE COLUMBUS OHIO 43204 I WILL BE WAITING FOR THAT $ 70 00 DOLLARS TJs I will KEEP PUPLIC PEOPLE KNOWN WHEN YOU SEND ME $70 00 DOLLARS 💵 SORRY TJs.
Very pretty and food was good
Great food, great service!!
Total reviews rating 4.3
199 Reviews for Cracker Barrel Old Country Store 2023:
Review №1
2022-01-30Visited last Thursday morning. Our waiter Hunter was super sweet and on point. Our food is what you would expect for comfort grandmas breakfast.
Review №2
2021-12-12Completely different experience when you order to go vs. in-house. I asked, repeatedly, for brown gravy and no country gravy because I dont eat pork. What comes slathered on my chicken? Country gravy. I scraped the gravy off because Im so hungry. All the sides were so small, like 1/4 filled in their cups. Very cheap. And no biscuits or corn muffins provided in the bag.
Review №3
2022-04-25The food was excellent and our server was awesome. She said her name was Ty, (Tysha) She picked up every plate as soon as it was empty, kept our coffee cups full and always had a beautiful smile on her face. She was so pleasant. I could have hung out with her all day. My husband and I hope to come back again, just so we can eat the great food and see her.
Review №4
2022-06-13Food was great! People in gift shop were super helpful finding a shirt in the back we saw on the mannequin. Only slight disappointment was after asking the waitress if grits could be substituted she said yes for an upcharge, but then when I ordered she didnt even mention it and gave me grits which I previously said I didnt like. I know that seems stupid, but it was a bit lacking professionalism she didnt remember the comment I made less than 2 minutes earlier, and didnt make any effort to offer me something else. I was a server for 13 years and I always made sure my customers were happy and knew all their options.
Review №5
2022-06-23Had a delightful dinner there tonight. My server, Cody, is one of the best servers Ive had in years. Friendly, attentive, and professional. Never had to wait for drink refills or for anything to be cleared. He even brought a double helping when my friend requested some extra gravy. Ill definitely be back soon.
Review №6
2022-05-01This is the third time I have ordered from cracker barrel and Ive gotten the same thing each time. I got the meatloaf. This time I got the combo which includes the chicken & dumplings and the sugar glazed ham (which I shared with my dog only because I do not like ham and he eats with me). But the meatloaf is out of this world and I cant get enough! Its baked with the ketchup instead of brown gravy which is how I prefer. The mashed potatoes with sawmill gravy (or white flour gravy) which is also what I prefer and a veggie, is what hits the spot. So, cracker barrel, do not change anything about your recipes, because I would like to stay a satisfied customer! One thing, it would be nice to try some cabbage rolls..... Just sayin!
Review №7
2022-04-23Went here with my girlfriend and we both ordered a sirloin steak meal, medium rare. Both steaks came out bloodier than when they were still on the cow and were flavorless. Never got a refill on drinks. Felt ushered out of the restaurant. The restaurant was at most a quarter full so not very busy. Tried to make a complaint about our less than satisfactory meal at the front counter and instead of even offering a simple apology we were asked oh. How about M&Ms. 3 for $4. I dont think trying to sell us candy was a good consolation for feeling like we wasted $40. Our server was nice however.
Review №8
2022-07-04At the end of a long fourth weekend on their part, still great service all around. I love that I can just look for the carrots in the menu for a meal with grilled chicken, carrots and broccoli, or other simpler friendly to my diet options. Some nice finds in the shop, too.
Review №9
2022-05-16Our server was friendly, which was the ONLY good thing about this visit. The hostess acted like she didnt want to be there. The cashier was do busy with someone on her headset talking about putting back a store item for her personal purchase that she did not even speak to me other than to say the amount due. But the absolute worst part was, the cleanliness, or lack there of. I have not only managed restaurants before but worked in a hospitality training center and would like to share a little secret. Look at the bathroom. Is it clean? The bathroom is a good peak into the kitchen, if one is dirty the other is probably the same way. Im not talking about the dirt of a single shift, rather if it looks like it needs a deep cleaning, you can bet the kitchen is the same way. Their mens room looked worse then a stereotypical old gas station bathroom. Had the rest of my party not ordered when I return to the table I would never or have eaten there.
Review №10
2022-02-14Went here with a friend for lunch. Got the vegetable plate. Ive had this at many different locations but 2 of the items looked different and did not taste good. My friend found a large corner of a plastic bag in the bottom of her salad. Never coming here again!