Cornerstone Medical Services in Akron
Site: http://www.legacymedical.net/Con...
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Thank you Brittney and Jeffrey!! Outstanding customer service! Due to a power outage I had to stay at my sisters for 3 days. Cornerstone Medical provided an oxygen concentrator, tubing and tanks and delivered them to my sisters house! They even beat me there! Couldnt ask for better or friendlier customer service! Thank you!!
Best place around for respiratory/DME needs. Highly recommend stopping in with any questions. All staff encountered treats you like a family memeber. They go out of their way to answer questions and make you feel comfortable about your equipment. The young lady at the front desk is so bubbly and willing to go above and beyond to make sure you leave feeling great! Thank you EVERYONE for all your hard work!
It was a Blessing for my husband to have this portable suction machine when he left the hospital. He has since gone to be with Jesus, so we returned it. The 2 men who picked it up were very nice. Thank you for having it available when he needed it.
Ken at the White Pond office took excellent care of me. He thoroughly explained and demonstrated then had me accomplish tasks before turning me loose with the equipment. Highly, highly recommended.
No problems at all !I was told that someone would bring the oxygen device to my residence and they were here on time ! I was impressed by that !!The driver , Jordan was very nice also!Thats the reason I gave your company a 5 star rating !!Keep up the good work!!
Excellant service !! I have to say I have never recieved the service which I had today !! Amanda helped me today and my god,, if we had more people like her taking care of customers you guys would NEVER hear of any complaints ! The girl knows her business and it shows !! KUDOs Amanda, keep up the great work and YOU will go far,, thanks again!! Jene J.
First visit to AeroCare, I was very impressed. My RT, Ken was quite helpful and informative. Other than location, it was a positive experience and I look forward to working with this group in the future.
I had my appointment with Ruth at Barberton Hospital, she was so great!. She really explained the Bipap vs CPAP and took her time showing me the dif masks.
Not only did cornerstone medical have everything we needed for my uncle, their employee Britney was more than helpful at explaining and answering all the questions we had about the new CPAP machine we were ordering! 5/5! We will definitely be doing business with cornerstone and Britney in the future!!!!
Leah was very thorough in explaining my new CPAP machine. I had a few questions and she answered everything very well. She was Very nice and very informative . Thank you Leah!
Ron is a great guy hes always on time very polite and makes sure I have everything I need for my c pap machine.. I always get a text from him through out the month to make sure Im ok and if need anything also..Thank You Ron!!
Very friendly and helpful , everyone treated me like their long lost friend.The therapist was very knowledgeable and helpful.The receptionist greated me with a smile and how can I help you .Parking is tight for a pickup truck but there were adiquate handicap parking spaces.So all in all it was a pleasant visit.Id give them a 10+ 😀😃
MUCH BETTER The cord in the outlet gets warm, which never happened with my first unit and the opening on the back rattles, so I taped it and it stopped, other than that it at least is not AS loud. Hope it lasts.
Brittany is so awesome! Its nice to come across people that truly care, take their job seriously, and put the patients needs first.
You guys are awesome and Matt is super nice and helpful. And super fast as well. Thank you Matt for being so helpful. I appreciate you so much. Have a great day.
Leia was very professional and very knowledgeable of my Resmed Airsense10.Was a joy working with her
My boyfriends father has nothing but good things to say about his experience today. He said that the three women that helped him today helped him more then any of the staff at his regular doctors office. He asked me to write the best review I could give because they deserved it.
Cornerstone always delivers my oxygen promptly and the technicians are very polite and helpful.I am very pleased with this this company.
The tech was very nice she explained everything to me in detail and made sure I understood how the machine worked she was very patient and made sure I was fitted with the right mask she did an overall great job
Tammy was friendly and knowledgeable regarding my new cpap machine. She was careful to make sure that I am comfortable with the new mask
Jeff did a great job explaining the use of the equipment he left and with great detail. Great service!!
Jordon arrived promptly when he said he would. He showed me how to adjust the Walker. He was very nice and polite and professional.
I have had 2 encounters with the people @ Cornerstone and it has been an easy, professional and speedy process. The hospital bed makes a huge difference for my father daily and his quality of life.
Mathew came out to the house and set things up right away. Im very pleased with the service and looking forward to working with you to assist in my health care program
I have been with Cornerstone for several years, and have received great care. They have usually delivered excellent products, in a timely matter. Service has become better since Cornerstone became Aero.❤❤❤❤
Received my recall Philips C-pak Needed help to make sure it was set right. Got a lot of very important info on how to make it work better
I was having issues with my CPAP and they got me an appointment within 24 hrs. Tammy was extremely helpful!
Always courteous always on time Richard goes above and beyond to help his customers and the company does the same Ive been with arrow care since 2015 and I wouldnt change a thing were always there for you when you need them especially when you have problems where you run out of oxygen or oxygenators this monthly right there to give you a new one they care Abt the people that are there customers and will always do everything in there power to solve any problem you might have
Chris Howard delivery prompt and courteous. Very thorough with explanation of mattress and care. Terrific customer service as I had to reschedule twice due to conflict with help assist to have mom out of the bed. Would recommend company to anyone. Great calm support when needed the most :)
Elia was very personable and professional. She was patient with me as she explained the cpap machine to me.
Very professional polite courteous after a weekend going in on a Monday morning it was awesome thank you Corner Stone and your staff for helping us out with all of our problems and Needs & Wants You Are awesome
The representative Amanda was very helpful with the product I needed. She gave very detailed information, & did a thorough search online to find the product, & have it delivered the next day! I was totally surprised, because due to the pandemic, a lot of products have been delayed or out of stock. I would recommend Cornerstone Medical Services for durable medical equipment. Thank you.
Notified in advance of delivery time, and delivery made at that time.items that needed assembly already done, so we didn’t have to assemble the items that needed to be put together.
Jeff was very professional in describing everything to me, and very polite. He is a definite asset to your company.
I went to pick up my sleep apnea machine. The Respiratory Therapist was very nice and explained everything very thoroughly about the machine and how to use it. I liked learning about the machine and seeing it in action. I really liked the new mask she showed me. This is a great place to come and get your sleep apnea supplies. I recommend going here.
They are prompt and caring. All the drivers are good, but, Rick is far and away the best.
AeroCare was prompt and very nice to work with. Delivery driver was very courteous. I will use them in the future and recommend them to others.
Is my experience with cornerstone medical service was outstanding its outstanding. My questions were answered In a timely fashion. There was a sense of friendliness for for all the employees that I came in contact with.. Jeff was very helpful And also very professional when he came to my home. I would highly recommend cornerstone medical service to anyone who was in need.
Ken was awesome helping me with my new cpap mask! Knowledgeable and efficient!
Went out of their way to help find the right face mask and had me come in on the same day I called.That has never happened anywhere else. Thank you for taking such good care of me and listening.
Ruth was wonderful. Very thoroughly explained everything and made me feel very comfortable.
My R.T. Leia is awesome, she was very clear & detailed with explaining my new Cpap to me.
I gave only 3 stars because eventhough Jeffrey who came the next was great, I panicked in an emergency overnight. I called the company 3 times during the night for help and nobody ever called me back. I had to sit up most all night on my portable oxygen. My son came in at 4am from work and tried to troubleshoot my oxygen to get it working. I was disappointed that the message said someone would call and they didnt.
Found a new mask. learned several new things about machine, app and different masks, Was a very informative session, I am glad to have had this opportunity.
The staff at the desk are very rude and unhelpful It is no better after it became aerocare. I ordered a new headgear on October 15. I heard nothing for weeks. Finally someone contacted me to say they needed my card to prove usage of cpap. My husband dropped it off November 10 and now Joseph calles me every day about my order.Unhelpful and unprofessional. If my insurance didnt say I had to use them, I would not.
This company and especially the representative was a very compassionate and respectful personI.am so thank full for the treatment I got I would recommend.them to anyone!!! Talk about great customer care!!! I just want to say I so sorry I was so worried about me I dont remember Wonderful guys name but if you want a quick nice cpany this is it!!!
Thank you for the quick and timely response to my husbands initial set up for home oxygen 24/7Bringing the Oxygen Concentrator and O2 tanksChanging out tanks was also timely, as was the return on the tanks back to Cornerstone, when his pulseox was staying above 92% consistently throughout the day.Every one of the encounters , coming to the house,Was quick and simple, and the drivers were always courteous.
Though transport chair came with a whole in a seat. Not critical, but don’t want to be responsible for damaging
The technician was courteous and polite and was aware of my dog who has a tendency to run thank goodness he latched the storm door or she would have gotten away
The customer service was professional, efficient, and courteous. I will definitely be a repeat customer.
I highly recommend Cornerstone Medical services. I have Covid so my doctor ordered me supplemental oxygen. Chris came out within an hour. He explained everything to us and was very kind. Without this oxygen, Id be in the hospital. I feel very very fortunate to have this.
I am always impressed with the service I receive through this company. Whenever I have a problem, they work to figure it out with me. Ken did a great job making sure that I had the right equipment.
Very professional and helpful in learning how the C-Pap machine works.
Nick has been awesome. He helped us understand what we needed to do to get a low air flow mattress. He brought it as soon as insurance approved it. He also brought our portable oxygen and showed us how to use it with compassion and kindness. My husband and I really appreciate the ease to get the equipment we need after this long Covid journey. Thank you Nick!
Chuck was super helpful with explaining my equipment and answering my questions.
Very new with CPAP. Used for first time last night did really well with it. The young lady that helped me definitely walked me through every step of the machine. Looking forward to working with this company.
Chris Howard was very polite and helpful with my issue. He made some changes and recommendations which we implemented. I will see if this solves the issue. For now, I am very pleased.
My husband had a traumatic accident which required him to need in home health care for an extended period of time. The hospital rehab set us up with Cornerstone and I was unsure of what to expect. Jeff came to my home and set everything up, walked me through how to do everything and how to adjust things as needed.Jeff was kind, patient, understanding, and thorough when he was in my home. He reiterated that if we have any questions or things we need support with, to just call them and they’ll do whatever they can to help us.The customer service experience I had was outstanding and I would absolutely recommend Cornerstone to anyone needing their services.
Bill is such a caring. Kind, good man. I think he needs a raise. This is heavy hard work.
I Ordered A Hospital Bed For My Father,,The Guy That Delivered It Called First To Make Sure That I Was Ready(It Was A 10 Oclock Delivery),This Guy Knew What He Was Doing, When He Got Here He Had It Unloaded And Set Up In What I Considered A Reasonable Period Of Time,,No Issues At All,
Excellent service, fast, precise, knowledgeable and friendly staff and delivery. Thank you so much!
Due Problem with Recalled Dream Station replacement, had need for loaner Res Med & Ken at Cornerstone/Aerocare took care of everything. I didnt have to do anything & Ken had my loaner ready as Fast as humanly possible. I highly recommend them.
My mom’s oxygen tank quit working after a power outage. They came out after hours. The technician was pleasant, masked, and efficient. Took all of 5 minutes. Thank you so much.
Very disappointed, spoke with someone at their office about returning oxygen tanks to them, scheduled a time for one of their drivers to pick up, ask the person on the phone if we would be charged since we were returning the oxygen before the new monthly payment due date, she assured me twice they would not charge, I said ok thank you because there would not be money in that account yet to pay for it and since we are returning before the new monthly due date I wanted to make sure we are not charged, she promised we would not be, the driver came and picked up the tanks as scheduled, the company charged us anyway after saying they would not, they have the oxygen supplies back and took the payment anyway, this is ridiculous.
Jordan was very prompt and called us 15 minutes before arrival time. He was very polite and went over everything. He represented the company well!
Love the company and the workers they have a heart of gold and very caring with the customers. Areo care
Joe delivered the wheelchair to my room very promptly and explained the rental terms with Medicare and supplement. Very nice man -- professional and courteous.
Very Unprofessional. Not once did Manger talk about the job. She talking about her tattoos and body piercings. Told me that no one there really does work beside the sale department and there Columbus Office. Then she brought in two other floor supervisor, they started talking about smoking weed and how Maggie always has a jar of candy. To go in her office any time and grab some. Then they told me that I had to be a huge fan of mountain dew to work at the company. Not once did they ask me about my previous job, my skills, or why I was interested in the job. My sister went through the same proceeds and they did the same thing to her. They talking about there kids, and boyfriend an the owner of the IT Department sons and how she wanted to marry him for his dad money. The list goes on and on. No only did we not get the job we never heard back from the Manager Maggie at all. We called and left message and not once did she return our calls back.
My sister is in Toledo Ohio. Come here from Virginia. Last evening her concentrator started alarming. I reset it 3 or 4 times. To no avail. After multiple calls to 800 number, being transferred to Columbus Ohio, then to Fort Wayne Indiana then Coldwater Michigan and being told they would contact and did not.Then nice contacted this company from her home in Virginia. The location was in Akron Ohio. They arrive today at 1:15 pm. A gentleman, Rick came to the do with the utmost respect and caring attitude. Then took new machine up stairs and swapped it for her.One of the GOOD GUYS. for sure. Thankyou a thousand times and more for taking care of my sister. We are greatly appreciative.John Lassiter and Family
Ruth was so knowledgeable and helped my wife and me with our CPAP questions.
Amanda knows her stuff!! I was in and out with a quality walker lickity split.
Ron is a great asset for cornerstone 5 star guy.
Richard came out and was really understanding with our situation. Hes an absolute pro and was really nice to talk to. Thank you so much Richard, for all your help and mom says hi....lol
They call and let you know when there coming always on time very nice about taking the tanks in and out of the house just perfect about everything good company
First time, Best time only take a first impression excellent CUSTOMER service!! Thank you
So when this company was cornerstone I never had any issues. Once they changed into areatech I’ve had nothing but problems. The customer service reps are very rude. You make a order for oxygen then they don’t show up and don’t let you know why they didn’t show up. So when there’s an emergency and we have no oxygen what are we supposed to do if you cant fill any tanks and all of your other ones are empty? They need some better customer service representatives and different rules.
Tammy was very professional. she made it easy to learn
Jeffrey Everhart did a fantastic job. He explained about my husbands oxygen machines that no one had ever told us in the 3 years he has used the machines. Thank you Jeff, great job!!
Amanda is the best. She knows her information and knows her customers/patients. Thanks Amanda. Also, Thanks to the others who have helped during this trying year.
I did not think I was going to make it all night. But the cpap helped me so much . My lungs are so strong now. Thank you
I had to go here for my CPAP due to my insurance. Worst customer care ever. I had to sit through a class in which I was told someone would call in a few days to see how things were going??? After multiple calls to ask to switch mask, I finally had to have my Dr office call. Was giving a new script for a different mask and a chin strap. They made me wait 3 weeks to even bring my script in due to you had to have an appointment. I was then told, at my appointment (remember they knew I was coming for the different mask ) that they had none in stock and it had to be ordered and shipped. Now two weeks later only part of the new mask was shipped. Called to ask could I come retrieve the rest the lady Gwen told me she had it handled and hung up on me so who knows if I will ever get it???? Called 3 times asking for a manager and guess what???? Never is there a manager there..... This place just wants your insurance money, they dont care if you can not use what they provided!!!! Beware!!!!
This is a HORRIBLE place to die businesses. Ive been waiting for over a week for crutches after knee surgery . I have left messages and NO ONE has called back. By the time I get them, I probably wont need them. I YOU HAVE AN EMERGENCY GO ELSEWHERE BECAUSE YOULL BE DEAD WAITING ON THIS UNPROFESSIONAL COMPANY.
The one star is the lowest rating you can give I would rather give them zero. My 82 year old mother is on oxygen, the machine wouldn’t stop “alarming “ I called them at 5:30 am. They told me their 24/7. I was told to hook her up to the large heavy portable oxygen. Their sending a ticket to the Akron office they open at 8:30 am. I am supposed to be at work so I’m not being paid right now. I called them at 8:40 , it sounded as if I woke the very rude girl up. I explained the situation. Her reply with a total attitude was well they told they would call you and we just opened and SINCE our drivers don’t come it until 9:30 they WILL make it on of their priorities today. I said so this means you can’t give me a time? Raises her voice again NO. I hung up I’m calling my mom’s insurance nurse and asking if they have another company that they cover. Horrible horrible customer service. Also called several times for supplies to no avail. The entire office needs fired. The delivery people are their only asset.
Excellent service. Chris was very friendly and very informative on the equipment. Wonderful experience. Thank you very much.
I went there January 31st for a CPAP machine, the lady that dealt with me, I think was Norma. She was polite and courteous and gave me all the instructions I needed to know and took the time with fitting the face mask. Since then I’ve had to call a couple of times with insurance related stuff and everyone there has been very helpful. Thank you Shirley.
Terrible customer experience. The most unfriendly, unhelpful group company Ive ever dealt with. Their phone system is horrible too. I was disconnected twice. I put up with this company for over 10 years. No more.
Very friendly and knowledgeable. Will to help you in your needs and questions.
Someone just called me from arrow care said they bought cornerstone. Wanted to order supplies for my cpap. I said send me nose pillows and filters. I said how many are you sending me. She said 6. I said if i need to change them every 3 months and you will order them why do i need 6. She hung up on me. Thats not acceptable!!
If you have a choice on what company provides you with your medical equipment, pick ANYONE except cornerstone. They are beyond rude and condescending to their customers.... the very people who keep them in business. Never again will my family contract with them for ANYTHING if another option is available to us.
DO NOT USE THIS COMPANY!!! THE WORST CUSTOMER SERVICE POSSIBLE BEGINNING WITH THE PEOPLE WHO ANSWER THE TELEPHONE! Two separate occasions the doctor faxed them orders for a hospital bed. Both times I called them they claimed never to have received the faxes despite the fact that the doctor had fax confirmation sheets that they had. I asked them to call the doctors office for the order and they refused stating that the doctor had to fax them. I kept saying that he has and has the confirmation sheets to prove it but you keep saying you dont have them. They wanted to play the fax game indefinitely. They are not concerned with obtaining business or even remotely about patient care. They have had an order for Bi-Pap machine supplies for over a week now and the respiratory department still has not contacted us about scheduling an appointment to come in for those. We are going to have the different doctors send the orders to other companies instead. I CANNOT URGE YOU STRONGLY ENOUGH NOT TO PATRONIZE THIS BUSINESS. THEY NEED DRIVEN OUT OF BUSINESS PERMANENTLY!!!
The employees here go beyond the call of duty to be helpful. I also found them to be knowledgeable and very friendly. They take time to make sure you understand everything.
I am so happy that I no longer have to deal with this company. I was in need of a new CPAP machine or at least have mine looked at because it had an alert on it. I worked (and I use that term loosely) with Ashley and she was always out of the office, on another line, etc until I would get upset then she would suddenly become available to speak with me then it was always just putting me off. I have never had a company lie to me so much in all of my life. I actually let this go on for almost a year until I got my PCP involved and switched companies. I never felt like I mattered as a customer but luckily I have found a company that does value me. i would give them zero stars but I have to in order to post this.
The customer service in the Akron location is always excellent. Thanks!
My Technician was very nice, very patient, he showed me things, he explained every thing, very nice man!
Got my apap months earlier than expected. Probably saved my life.
Efficient service and very easy to work with. Arrive promptly and friendly, explaining how to proceed. Pleasant service!
THEY HAVE THW WORST CUSTOMER SERVICE! ITS NOTHING TO LEAVE YOU ON HOLD FOR 20MINUTES. Then when they answer the phone they dont get your order right.I have breathing problems and need to keep things in stock and they just dont care!!!
Really poor customer service. They push the products to maximize their profit but dont spend the time to help you get what you need. Time to talk to a person is counted in days, not minutes or hours. Sometimes they dont get back to you at all unless its time to refill your supplies.
Terrible service and they are very rude. They’ve sent me the wrong supplies numerous times and expect you to drive down there to exchange them. I ordered new filters for my bipap machine. They sent the wrong ones. I call to have the right ones sent. They said they didn’t send anything out under $40.00. After I explained that all I received was the filters. She called me a liar and transferred the phone to somebody in Chicago. If your doctor wants you to go with Cornerstone tell your doctor you want another company. Other branches may be fine but the one in Akron is horrible.
I went there for the first time before the Covid outbreak. I could not use the mask I purchased and went back in the middle of May and exchanged masks. I paid my bill in full at that appointment. On June 8 I received a bill for the new mask which stated invoice total, $8.55 and billing total $8.55 for a total of $17.10. When I called in whoever answered the phone kept insisting I owed $17.10 because I had gone over the due date. The bill said due date was 6/27. By the way when I did go back not one associate in the store had a mask on. I felt very uncomfortable. I will never go back here and would strongly suggest you find a place that wont bill you to death. I would not give one star if it would post without a star.
My husbands oxygen concentrator was sounding an alarm and after contacting Cornerstone, the machine was switched out the very next day. Thank you!
I have been on hold, trying to return a call from Cornerstone, for the last 11 minutes. They have left six messages on my home phone and I have tried to return every one. This has been going on since March. They do not give me an option of leaving a message because they are experiencing system difficulties ( for over two months?). This is just about the most time wasting experience I have ever had. If I ran my business like this I would be bankrupt within a year. I dont know if the staff is professional--I CANNOT GET ANYONE TO ANSWER THE PHONE. I am determined to remain on this line until someone answers--14 minutes now. Sad that my insurance company insists I must use them for my supplies. They must get one mega price break to put up with this amount of inefficiency. Just hit 18 minutes. Okay, just hit 30 minutes and frankly I need to get to work.
Not happy at all with this company!!! First time there they supposedly sent up auto payment for my equipment and my first payment the entire amount for the product came out of my account. It was a nightmare getting my money back. Now this month they took a double payment from me and they tell me its because my insurance was a payment late now I have to pay double. Excuse me thats not my fault! Very bad, lack of consistency, and knowledge costumer service. Do not use them if you dont have to.
The Akron, OH office staff were professional and very helpful. Jodie (sp?) personally handled the situation. She followed through as promised and delivered .Excellent.Thank you!! We need more people like that in this world. Thank you Maggie as well.
This place is terrible! Absolutely no idea of customer service. Stopped in to order cpap supplies. Nobody in there but lady at the desk looked and acted like I was bothering her. She rushed me thru the order and said it will drop ship to me. Got it 9 days later with 1 item missing. Called and waited on hold for 20 minutes and explained it to representative. She said they would send another out. I asked if it would be billed for this year and she told me no and I started to say is there a way to bill it for this year since it is the 31st and I ordered it on the 19th due to deductibles and the rep just said no and said good bye! Good bye was the nicest thing this company said to me because I won’t be using them again!
Prompt and friendly service. Deliveries are great.
If you have any problems with this company please call Mike Irvine he is the district manager. My husband just started going though these guys and they have been nothing but rude and have lied to us since day one. The only one that has been nice has been the delivery driver. I was told to call Mr Irvin and to file a complaint with the BBB.
Thank you for the attention to detail with my purchase.
Rick went far beyond the call of duty when delivering my tanks we really appreciated him.
Tammy was very helpful to assist me in finding a correct fit for my c-pap mask!!
Sam was on time, professional, patient and very informative.
I was incredibly displeased with my experience, I was given erroneous information about devices my insurance company would cover after a foot surgery. Thankfully one employee took the extra step of calling to see if it was covered instead of assuming like the first one did. However Ive currently been waiting for over 2 weeks for the first employee I referenced to process a prescription for a walking boot, which is ridiculous! If have medical equipment needs and theyre immediate dont even bother with this place. The only reason they have 2 stars instead of 1 is because I appreciate employee number 2 actually doing her job!
I had an automated refill for my CPAP machine pillows but didnt have an immediate need so I didnt open the box for a couple weeks. When I did, I realized that they were all the wrong size and called Cornerstone to exchange them but was told I could not return or exchange them because it had been more than 10 days even though the individual sealed packages were not opened. Zero customer service. Even though I was so unhappy, because of convenience I placed another order with them months later... guess what???? Wrong size again but this time luckily I realized it before 10 day trap. Ill not be doing business with this company again and wished that I had read all the online reviews before I ever did business with them. Youve been warned.
Very helpful and friendly knew what she was doing
Right on time, very professional and knowledgeable. Ruth did a good job of going over the new CPAP
After receiving sleep apnea machine I informed Norma I needed oxygen along with the machine. She said that wasn’t noted. Ok I am oxygen at night when I took the test I was on oxygen. She informed me she would bring an adapter back for the machine and oxygen. She called to inform me we cannot give you the adapter because we do not supply the oxygen. After a lot of Aggravation from the nurse at the hospital I had them come get the machine was not informed until a week after from another company that the information was not correct and that this would result in me being noncompliant with Medicare because of the information I was given. Very unhappy with this company the customer service was wonderful though but get your act together people lives matter Not just to billing Medicare
Good people working to make the best options available within the patients medical coverage or financial restraints. Ive had many health insurance changes over the past 12 years (since I was diagnosed with sleep apnea) and worked with many different suppliers. Cornerstone is well above average in the quality of staff, average in the range of products available, and just above average in their service model (automated calls for supplies)...Staff - *****Products ***Service model ****
Where to begin,... I called cornerstone on the 10th of December to arrange for info and re scripts to be sent to my Dr’s office.Then followed up with the nurses station at my Dr’s office and followed up touching base with cornerstone,much to my dismay. I was told the info hadn’t been received and wasn’t in their system. Rinse repeat the process and touching base with Blunderstone again my call was transferred and disconnected four times, on the fifth and magical time I received a lady named Bobbi (Bobby)?? Who proceeds to dress me down on the number of times I’ve called and spoken to a representative, who obviously told me that they are awaiting patient notes And prescription from said Dr’s office. Yes the same Dr’s office that sent the info at my repeated request . At this time I’m gonna end this and implore you , yes you.... Run do not pause and look back. Find another company
Called for my mothers medical device and they delivered within an hour. Fantastic service. TY
My experience with Cornerstone Medical has been terrible. I have had trouble from day one scheduling my deliveries with the office staff. Because I work full-time, I cant get on the schedule for fills for my liquid oxygen because the only fill the tanks during the hours I work. They will only bring out a new tank every 2 weeks, so I cant use the liquid at home, just to fill my portable. I also have had problems with the office staff scheduling me with dispatch. The last time I called for service, the call never made it to the dispatcher. Now I have a leaky tank and when I called on Tuesday, instead of sending someone to check it out, I have to wait to wait until they deliver a new one on Saturday. Now the tank is at one light and I have 3 more days to go before my next tank delivery. If this were an emergency, I would be in serious trouble waiting for them. Lousy service overall.
The after hours answering service was understanding and polite but when Tiffany called back it was a different story. No help at all! When I told her I would call tomorrow during business hours to file a complaint, she went off!! Accused me of threatening her and started screaming in the phone about her personal situation. Not good. I was calling regarding a relative that was just released from the hospital and recovering from Legionnaires (very rare).
Was so nice and did his job much appreciated
Just had surgery on my hip needed a walker and they were ready and willing to help right before closing time... i didnt kno how i was gonna get out of car
Great intelligent and patient customer service!
These people are the best in the field caring knowledgeable they explain everything and answer any question you may have they go above and beyond thank you so much
Chris is very helpful; demonstrated the equipment and answered my questions :)
Very friendly and informative. Very open to any questions or concerns.
Called once and was put on hold forever. Called twice and then got a message that their voice mail was full before being hung up on. Two phone calls and I got zero accomplished. I do not want to imagine what being one of their customers would be like. Don’t walk but run from this company!
I called back mid-May to get a new hose and mask. Was told my Rx for my cPap had expired and they would contact my doc to refill. Never heard back. Checked about two weeks later to get this info. Rep said they attempted 4 times to fax my doc. Maybe they should have called me back to let me know?Now I am calling my doc to get it handled and I am sure it will be a couple more weeks before I get my equipment. Docs office never received ONE fax request. Not happy with this situation. Cornerstone rep is supposedly faxing a new request right now . Well see :(
They were incredibly thorough, friendly, and helpful with setting us up and explaining each thing.
Horrible customer service, been waiting over a week for a new CPAP mask. They have one in the Akron warehouse but wouldnt let me pick it up. I dont know what their problem is, insurance is covering the cost.11-07-2019 Another day without a new CPAP mask, and no response from Cornerstone. Indifferent customer service.
DO not deal with these people if you can find any other way....They have terrible customer service. They are rude on the phone...it took me a year to get them to send something to me because they claimed my doctor was not telling the truth about sending the fax....they have 15 different fax numbers but made no attempt to get my doctor the correct number even when I asked on 5 different phone calls...The final straw is when i made the mistake of making a payment over the phone once and they illegally signed me up for auto pay and did not even tell me until they sent me a thank you form in an E-mail for signing up that ended up in a junk folder
Hard to find someone who could help me with payment.
Great experience so friendly and helpful and full of knowledge!
I have sleep apnea and I am on oxygen. I have worked with several people from Cornerstone Medical Supply. From the delivery men who delivered oxygen late at night when I got home from the hospital, respiratory therapists who made sure I had the correct equipment and understood how to use it, schedulers who have set up oxygen services for me when I am on vacation, to the gentleman (Greg) working the desk in the showroom who handles my oxygen supplies.Greg is very efficient as well as empathetic. He listens and goes above and beyond to help me as I struggle with needing oxygen.
Technician was very knowledgeable and helpful.
My oxygen machine quit working, i called and they had a new machine here in 3 hrs.Great service!!!
My families experience has not been a good one. First, their number the hospital gave us didnt work, the evening number, and my mother almost had to go BACK into the hospital just so she would have oxygen. The hospital, City, said I could come back and get a few tanks until morning and hopefully they (Cornerstone) would have her oxygen there. We finally got in touch with them and they delivered at 11 p.m., really? Thankfully, she is no longer on the oxygen, BUT they keep sending her Invoices and trying to deliver tanks. One department doesnt know what the other is doing. If she needs oxygen again, we will not be using them.
I recently rented a portable oxygen concentrator from these people. No instructions, a missing battery, and hours at the office delayed my vacation. Now they wont come and pick it up. I am disabled without a vehicle so I cant take it to them, I assume more charges will follow. No one there knows what theyre doing. There was a lady waiting in the lobby crying over their lack of ability to fix her situation. Unfortunately I cannot find another company in this area covered by my insurance so I am dependent on these dolts for the very air that I breathe. Pray for me.
On 5-28-21 Your Tech Rick delivered a hospital bed for our family and was very nice and courteous. Thank you Shuman Family
Total reviews rating 4.3
199 Reviews for Cornerstone Medical Services 2023:
Review №1
2022-06-29I am completely thrilled with AeroCare and am so very grateful to have such wonderful people to accommodate my needs. They have been there for me several times when I lost the use of my legs and helped me navigate through a mountain of paperwork! Jeffrey, the technician, set everything up quickly and efficiently and explained its use and operating instructions. He was very knowledgeable and friendly and it was a pleasure to see him. This is a fantastic caring company and I will definitely contact them again in the future.
Review №2
2022-06-16Caring and knowledgeable about products and your needs. No excuses they focus on the Patient. My permanent representative Blake is attentive and result driven. Patient with detailed instructions and answers any and all questions. In todays world this quality of service and care are hard to come by. I am forever grateful and very thankful for my good luck in getting them in my uncharted journey. They have put my health and well being first, I feel confident that I am exactly where I should be.
Review №3
2022-09-112 days after my order was sent I called to verify they had it and the C/S person acted as if they could care less and told me I had to take whatever I got with no concern about my wants desires for equipment I would be using for multiple years. She put my e-mail in the system and blew me off. A month later I called to follow up and my order was lost altogether but they saw where my e-mail had been updated. The rest of the staff worked their butts off to get my order handled and got it in within a week and I am grateful to them for that but that initial person I feel lost my order on purpose and has no business working with customers as she has a bad attitude. The Tech who helped me with the equipment when it came in was fabulous and I enjoyed talking with him about my new equipment. He is very knowledgeable and knows his stuff. If not for my initial experience my rating would be much higher.
Review №4
2022-06-21I cant say enough positive things about my experience at Cornerstone Medical Services! Not only did they provide me with first rate equipment, but the entire experience was first rate too! The entire staff was very friendly and helpful. My Service Technician, Ruth, was completely thorough and put me at ease through the entire process of training on the equipment! Again, I cant say enough about this company and my experience there!
Review №5
2022-03-25Tammy is very knowledgeable and experienced. She was quite helpful and worked with me to find the best type f face mask. When my first machine had some kind of internal failure and stopped communicating with its home base she arranged a loaner for me and returned the first machine to ResMed. I am quite happy with the service she provided.
Review №6
2022-08-19Service was provided for my sister. The overnight pulse ox test. We received a call and a text, letting us know when they were arriving. Real time! Like 12:12… not between 12 and 4 like other companies. Same great communication when they were ready to pick up the device
Review №7
2022-07-01Greg was awesome and helped get the ball going for the order from doctors office. Sara called to inform me that they received it and would send a technician. She stated that it would be Tuesday but I informed her of my concerns with waiting , she spoke to the warehouse manager and they came out the same day ( even though I had been trying almost a week on my own to get it done). Matthew the tech had to make multiple trips, which I felt bad for on a holiday weekend. But he was able to get us a working bed! Thank you for such service, it truly was appreciated ❤️
Review №8
2022-05-19The 2 Jeff’s I worked with (one at hospital and one in my home) were both very punctual as well as patient when my car wouldn’t start to take me back home. They were both very nice, helpful and kind. Great customer service! Thank you!!
Review №9
2022-04-01Ken was very knowledgeable and helpful. He took the time to explain things to me and showed concern for my situation. I appreciate his willingness to call customer service on my behalf to expedite replacement of my defective machine. Thanks so much for following up with me so quickly.
Review №10
2022-06-07They came in set up the oxygen condenser and two extra tanks, gave simple directions. Made sure I understood them and made sure I knew the phone number to call if I had any questions. Took less than 10 minutes.