Conrads Tire Express & Total Car Care in Brunswick

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Categories


Phone: +1 330-225-2131
Site: http://www.econrads.com/
Opening hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:8AM–5PM
  • Sunday:Closed
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Total reviews rating 4.5

194 Reviews for Conrads Tire Express & Total Car Care 2023:

Review №1

2022-06-04

Over priced parts (this is a lot of places though). But when you charge $18 for a single lugnut?Should have been my first warning sign. Sadly I feel really dumb.Had a set of tires installed here specifically asked if they replace the vale stems, this was confirmed. They didnt replace them. Had to have my car gone another day to have them actually replaced.Fast forward... Balancing is included with tires for their lifetime. Took my car in for this and why not (my mistake) have them align it while it is there. They messed up the alignment by not properly aligning the steering wheel (a good 5 degrees off to the right) and also realigned my rear after finding spring damage. I requested only the front be aligned after the damage was found and the mechanic said that was fine.Conclusion they are overpriced, they dont care about what you say and they will fight you on a refund when you just want to take your car elsewhere.

Review №2

2022-07-10

I had a screw in my tire & stopped at Conrads hoping they could take 10 minutes to plug it. After driving 22 hours from Florida & pulling into the Conrads parking lot at 8am (open), they claimed they had a bunch of appointments that day & could not take time to plug it. We even offered to pay double the price, we were in desperate need to get home (20 more minutes). There were ZERO customers in the parking lot at that time. Very unprofessional & extremely unhelpful. Im glad I took my business elsewhere.

Review №3

2022-03-08

BEWARE parts are marked up 50%over .the cost of parts at autozone and store leader, Victoria is not accomadating or professional. receipt says you contact her If you are not 100% satisfied however she is rude and does nothing for customer satisfaction.i will never have sevices done here again

Review №4

2022-02-26

Vicky is great. I applaud Conrads for hiring a woman manager who gets the job done with no hassle and knows what she is talking about

Review №5

2022-03-17

Awesome group of people. Fast seamless process from beginning to end. Video of what they see sent to phone from their view(nice).

Review №6

2022-05-21

Very professional and did a great job. Price not bad for work that was done.

Review №7

2021-09-09

Took time out of a very busy afternoon to put air in my tire. Two days later when reprogramming the sensors, took the extra effort to stop the slow leak. Thoughtful. Helpful. Good job!

Review №8

2021-10-05

OMG, hands down the BEST customer service!! Had a very tight budget and they were able to work with me to get all of our vans issues resolved that would make the most impact.....and plans to work on the others as they come along, allowing payments to be made thanks to the Bridgestone credit applicaiton they have at the register!

Review №9

2021-09-15

Had an emergency stop at this location due to a flat tire (screw). Randy did a great job accommodating me even-though they were so busy. Thank you guys for the great service and for your help. See you in Columbus hopefully.

Review №10

2020-07-09

We took our car in because it needed a brake job. My husband spoke with an employee and scheduled for a drop off. They looked at it, called my husband and quoted him a price, including any rebates or discounts. My husband said ok, but we couldn’t pay until the following week. The employee said fine. 2 days before picking up the car, the employee gave a different price, $150 more than quoted. Additionally, when my husband filled out the paperwork on what to look at, one was for them to do an oil change. Well they didn’t do one. They didn’t charge for it, but we had to take it to another place which cost us an additional $70 because we needed coolant and window washer fluid. Conrad recommended that we get a tune up and radiator flush, but we had to decline because we just had enough for the brakes. So when we are seeking for a tune up, we will definitely take our business elsewhere. We will never go back or recommend this place to no one.However, I do want to point out, they honored the quote, but I ended up paying more because they didn’t complete all that we asked for.

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