Wheelchair-accessible entrance
Yes
Compass Self Storage in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Accessibility
Phone: +1 513-407-4670
Site: https://www.compassselfstorage.c...
Site: https://www.compassselfstorage.c...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5PM
- Sunday:10AM–3PM
Compass Self Storage in other cities:
Comments (180)
I have been a renter from here for a few years now and I will say ever since Kelly came in as the new manager this place has gotten so much better! She makes sure it is clean and it is super professional now. Kelly is always there when she is supposed to be like the previous manager used to leave when he should of been there in the office. She is extremely helpful caring and professional. She will make sure that you are satisfied with your unit and her services. I recommend this place to anyone who is in need of a storage.. Kelly is one in a million and whoever hired her you got a winner and I would make sure you keep her happy because she is great at her job!
Kelly, one of the managers was fantastic. Her level of empathy towards some of the issues that I had in the unit I was caring for, as the owner who was out of the country, was second to none. Kelly was really really sweet and nice and I appreciated all the help that she provided for me until I closed out the unit.
I love ALEX he was the bomb diggity! From the time we walked in it was nothing but great energy
I would recommend this storage facility to anyone and everyone. Kelly is the General Manager there and she is AWESOME! She listens to your needs and concerns and will help you with all your accommodations. Kelly takes the time to talk to you about prices and gets you the best deal there is not to mention she will make sure that the unit you get is the unit that fits you best!
Even though I wasn’t here long, the service at this place rocks! I did not have to feel like my things were unsafe, very secure location and reasonable prices and that lady at the front desk “Kelly” is my favorite, she took care of all of my needs! Will definitely recommend this specific location to all of my friends and family !
I called the Hamilton Ave. location and had the opportunity to speak with Denise over the phone and she was very helpful and kind as to what I needed. I met Jerry and Robert and both were very accommodating to my needs. I felt the customer service was professional and I was able to look at the units without being rushed; nice clean units as well. Good customer service can be hard to find but this team really demonstrated what it is. Thank you for helping to eleviate some of the stress for my move.
I am very happy with Kelly and the other guy that works there in the actual office they are very nice and took very good care of me I was very upset at first but they made me forget about everything that happened kellly if you see this girl your awesome keep up the good work and stay having that fun personality
At Compass Self storage you will find good customers service and someone looking out for you like Rob! He was wonderful he worked with me and looked for the best deals for me I was happy to be a new customer. And if anyone looking for short term storage this is the place to be. Just ask for Rob ! Well thank you Compass storage !
Awesome customer service. Great service. Was in and out in 10 min🙌🏾✊🏽
Secure, affordable, and well kept storage area. Kelly is great and made the entire experience wonderful. Was very easy to sign up.Happy to be their customer!
Jerry was awesome..! He made me feel comfortable and safe..! Very nice and clean storage units with great deals and top notch security due to the police station just two doors down.. if you want an affordable safe and secure storage unit.. This is the place to visit
This facility was very clean and well managed. I would definitely recommend anyone needing storage to go here. The GM Jerry was incredible from start to finish. He was very helpful and seemed to really care about what we needed and made sure we felt secure in our decisions. He helped us pick the best unit and just embodied what customer service is all about. I’m grateful I chose this place and will be referring many others to check it out.
Great place to store your goods. I moved here from Colorado and was treated very well. Anyone who asks me for a good facility I always recommend this one. Jerry Courts was very friendly to me. We have pretty good conversations whenever I run into him. Thanks for being a great place and for having a great crew. Yall rock.
I called for a uhaul and Michael offered me a storage unit. I told him I found one cheaper and he was able to basically match the price. When I arrived Jerry did my paperwork and everything was great!! Wonderful service!
Denise and Jerry have been a great deal of help in the past several months Ive been storing here.. I cannot compliment them enough on their customer service. Its a rare find theses days... Will recommend to all and if needed Ill use them again in the futur...
Great customer service. Clean well lit facility with good hours and prices. I will recommend and or be a repeat customer for sure.6 months later Im using them again! Very professional and reasonable too. Thats why I came back
I have been a customer with Compass storage for over 3 years and I have never had an issue of any type with them! Their staff are amazing people and they have also been a huge help to me when times where not so good! I would recommend everyone to at the least check them out and you wouldnt regret making that choice.
Excellent service and wonderful faculty. Treated me like family and great conversation. Affordable and reasonable and convenient for me. This storage is a must if you are looking for some really great one on one service. So glad I chose this place to be where I store my stufd. I know that its in good hands and with the wonderful security I know that it will be well protected and taken care of. Long story short if youre looking for somewhere safe for your personal stuff this is definitely the place to go.
Great customer service. Jerry was very helpful from the very start to the very end. Storage units are very clean and the security was very good. I have use compass self storage twice now and will continue to use them.
This company has been extremely helpful and had us into a unit within minutes. I highly recommend this self storage company to anyone. The customer service is to the utmost standard Mike has also been a pleasure to deal with. And their prices are great. Very clean
I’ve been renting storage units here for many years. Each time I need to store my belongings I know just the place. Compass Self Storage. Friendly Staff, Clean, Safe Environment. Climate Controlled! Also they always have great deals! Thanks Jerry!
Absolutely the BEST storage facility in Cincinnati, Oh. I called an spoke with Jerry an told him what i was needing he was very helpful. When i arrived i meet with Brandon an Jerry they was very helpful an friendly. The main thing i need in a unit is SAFETY this place is far better than anywhere else ive been. Locked gate, very well lighted an right next to a Sheriffs station. I thought when i read the reviews on this place they had to be paid. I see why they receive high ratings. I wouldnt go anywhere else. And i was not paid to write this review!
Miss Wanda has been such a blessing to me! She was very professional, and even advised me on which storage unit would best fit my needs, pun intended! She even helped me with a truck that is available on-site to help me with my move. I recommend this location to anyone needing a clean and secured storage facility! Thank you so much!
Kelly was amazing from the time I came in. Very professional very polite. She got me the best deal she could find and did everything in a timely manner!
The lady in Office was sooo amazing! Super helpful! Very fast working with everything we needed especially since we were last minute!
This place is a joke. If I can give zero stars I would. They say we owe $324 something dollars and said we didnt pay August or September when we did. We went in and paid cash in August. Then on September 4th paid again with card. They argued on the phone with us. Went in on October 7th after we called and the manager argued. We told them in August we paid John cash. They said they couldnt even find our information. then we asked if it was under my name and they said no there was no Joyce Lawson account there. Then they said just a James Lawson. When we were there she said to come back tomorrow when John was in. so we did and he remember us paying in August and said he would get this fixed. We also paid on September 4th $86 something dollars and we showed them in person and still their trying to make us pay again for September. Our bill is supposed to be $37.something and September we paid $86 something dollars. We been arguing with the office and customer service for a couple weeks now. Their threatening if we dont pay the $324 their auctioning our stuff off. After we paid those 2 months and we were caught up. We didnt pay October yet because of all of this and by golly we shouldnt have to. Then a week later they sent me an email with it under me after they said they didnt have an account for me. Then called us and saying we need to pay August, September and October and we told them already we already paid August and September. We just want our stuff out. This place is ridiculous and steals your money and lies. I wouldnt recommend this place to anyone. We cant get any help whatsoever to fix this at all.
The service was out standing and professional and Jerry in particular takes very good care of his customer(s) as well as explains everything you need to know about the services he provides. I would recommend Compass self storage located on Hamilton Ave to EVERYONE!!! Especially to all my friends and family as well as those who are looking for Grade A customer service!!!!
The folk at Compass Self Storage are the best. From touring the facility to getting checked in they both went above and beyond to make my experience as seamless as possible. Your kindness and humor made a very stressful move much more bearable. Thank you! Thank you! Thank you!
Compass Self Storage Hamilton Avenue location is FANTASTIC! I HIGHLY recommend this facility! Mike helped me choose the best space for my needs, answered every question with patience and understanding, in a thorough and professional way. Jerry the manager is great. Every time Ive been there the area is clean and feels safe.
I had a great experience with Denise and Jerry, I was looking for a unit and i was able to find what I wanted. The price wasnt what I expected but their customer service was excellent and that is what made me get the unit. I am happy with the service that was given.
Kelly was very helpful in helping me to pick out the right size unit for my needs. I enjoyed talking with her.
I have been using this storage for about seven months now and it has been great. Especially Jerry who is nice, respectful and so very helpful. If you have a problem give them a call and theyll work with you as much as they possibly can.
Words cannot express how much Jerry and Denise helped me. Moving is very stressful and they were able to calm me down about everything. They went above and beyond for me and my family. I can’t thank them enough for all they did. They need to be recognized on a higher level. Thanks again Jerry and Denise!!!
Jerry was very helpful and a very pleasant person. He takes his time to explain everything to you in detail. I would recommend anyone to do business here based on Jerry’s individual attention to your needs.
My parents worked with the guys at the Hamilton Ave location. They were very pleased with quality of customer service and the ease of being able to get a storage unit to fit their needs. Also the rates are very reasonable. Highly recommended, please go visit these guys for your storage unit needs!!
I highly recommend this facility to anyone looking for a storage unit where they can feel comfortable and safe while entering and leaving various times of the morning or evening. The Staff are professional, friendly, effective and efficient and they will go out of their way to please you. They tend to ensure you have not only the right space but anything else that you might need. The compound is very clean and well lit. Im Blessed each time I drive through and look at the window; I get a big smile and a wave; that says, Youre in Good Hands! I love it.
I will never deal with compass self storage they tell you that they are going to give you a credit for a review and then never give it to you and say that theyre going to call you back once they get it fixed and of course if youre going to be late the next day and dont call you till three days after they charge the late fee and then put a lean on your bill all because of a $25 discount that Jerry claims you will get then he lets Denise be his scapegoat. DO NOT RENT WITH THEM. I recommend ISTORAGE. Ask for Quincy.
The guy that stays on the site is freaking AWESOME!!! He is so nice and knowledgeable about the area and he took so much care of us.He deserves a promotion!! I felt welcomed and I felt that the site is very safe and I can sleep well knowing my stuff is in there!!!
The staff was outstanding to work with and very accommodating when it came to the logistics of our move. Would highly recommend this place to anyone looking for a storage unit. The two storage units I had were clean and the overall grounds were well maintained. Couldnt have had a better experience and this will be the first place I go if I have a need in the future.
Compass Self Storage is a secure facility. They have surveillance and exterminate regularly. I feel comfortable going to the storage anytime. Compass had a quick registration and move in special providing great customer service. I am familiar with this facility as have used this in the past under their previous name Sentinel Storage. They have an onsite attendant. The previous couple that owned and managed this property earned my respect as providing quality customer service and building a good relationship with me as a customer. It is important to me that the businesses I frequent recognize me as a patron. Because of their management, when I needed a storage location I didnt look at other storage locations. I am confident they have turned the management over to competent individuals that will provide the same exceptional service.
My experience with Compass has been great! Jerry was professional and always eager to help me. I will be sure to refer anyone I know that may need storage.
Jerry is a wonderful and kind person. He made sure all of my needs were met, and even helped me pull my truck into the storage unit.He was truly my umbrella on a rainy day.
I had a awesome personal experience! Both men took very good care of me and was very friendly! Would Highly recommend this place to anyone who is looking for a storage!
Prices are not good they raise the rent very often. I went from paying $150 to $300 in less than a year and a half. I will be looking for another storage company.
Jerry and Mike are very professional, friendly and very helpful. The property is always clean and my items are safe within my unit. The Property is also gated which makes me feel even safer. Thanks
Rob was great had all the answers for my questions. Very respectful and polite and is very efficient at get people in and out while making the customer first. True pleasure.
Me and my husband called around to a few places and the rates were outrageous. We drive past Compass Self Storage every day so my husband mentioned the name, and then called. Brandon spoke to my husband took his information and within the hour we came in, and met with Kevin. They were so professional, and they quoted us a rate that was almost $60 less than other storage providers. The kick is when we were ready to pay Kevin said hold on let me see what specials we have! So not only was their initial rate cheaper but we even got the storage unit at a cheaper rate for the month because of the special their running. We were even able to rent a truck making the deal sweeter. It took us five minutes to do paperwork, and they took a lot of stress off of me and my husband. Thank you all so much 😊
I went to rent a truck & storage. I talk with Jerry Courts he was very professional very nice. I am telling you all he made me feel welcome we need more people like Jerry in this world.Thanks a lot Jerry.
Linda was a pleasure to work with. She was thorough, took her time, and gracious from start to finish. If I ever need a storage unit again I will be using Compass Self Storage. Awesome customer service there!
Kevin and BJ were very professional and friendly. My experience was inviting. The grounds and storage units are very clean. Today, as I moved some of my belongs in my unit, Kevin stopped by to have a chat with me. Awesome guys.
BJ was awesome. He thoroughly answered all my questions & saved me some money. I definitely recommend for everyone to go here if your looking for a storage... The customer service is great & the prices are reasonable as well
She was very polite and courteous and valued our time and she was patient and explained everything by detail
This place is great, Jerry went into full detail explaining the security features. I even made the mistake of reserving a smaller unit then what I needed, Jerry was quick to the draw to help me get a bigger one. Thank you Jerry for all your help.
Jerry is very knowledgeable and very personable. He helped me with a uhaul and a storage all in the same day! He’s fantastic
Kelly and Candice were amazing and very professional. Took care of us quickly and efficiently.
Shoutout to BJ, who rents trucks. I was not happy originally with place for delivery. Even though it was not his fault, he went the extra mile to get me a good location and deal with UHaul. This even cost him money, but he did the right thing. I second the kudos for awesome customer service here.
The people at compass are great, place stays clean and im not worried about my unit being broke in to. When i was unit hunting i called them and i talked to Micheal and he told me to call around go right ahead because he already knew he would beat anybody elses units, I like that. Confident
They were so nice, and professional. Everything was easy, and they gave us piece of mind when it came to the security of our items.
Jerry was very friendly and helpful great customer service, the security is amazing and very trustworthy!!! Even has someone that lives on the property for extra security... Great overall experience
Very nice place, affordable price, great staff and very responsive service
The most professional people around 🥰
Jerry is very nice and caring. Easy to contact if you have any questions or concerns. The facility is always clean and you are treated with respect.
Jerry and Michael are so great. They treated me like family. Compass will always be where I go for storage. Plus Michael is cute!
I love the staff here she new what I wanted and needed and got me the storage that I needed 😌
Facility was very clean ! Employee customer service by Jerry was very impressive . He seems to care about the company and the customer from what I witnessed . Thank you Compass Storage 😀
Kelly was great at helping me find the right sized unit and setting me up.
I got a storage unit the day I was moving and Kevin was very helpful and efficient! He was personable and friendly to my sister and I!! Will definitely recommend this place!!
Very personable people! Customer service was perfect and I’m glad I stopped by and rented from them.
I highly recommend Compass Storage. Very clean and everyone is very nice and helpful. If I ever need a storage unit in the future I will go to this location again. Kudos to all!!!
Kelly was very nice, insightful, helpful and informative. My visit today was very good.
My mom pass away so we needed a storage unit and we came here and meet Bj a worker there he was so nice and treated us so so good and was wonderful on helping us with affordable units we highly recommend you to get your storage needs here at Compass Self Storage
Second time of using this facility. The staff is very friendly and helpful and the facility is well kept. Highly recommend Compass Self Storage.
Kelly was very professional and helpful ! Ive also noticed positive changes in management!
Employee/Customer service was fast, friendly, and helpful. I would definitely recommend this location to anyone in need of a nice, clean storage facility.
Do NOT set up autopay!! Even after you notify management you have vacated....billing continues. Was told I must have left my lock on, because it would have been noticed during the daily lot checks that it was empty. Then was told I didn’t fill out the proper form; but can “cancel” it now without it because they have confirmed the shed is empty. Whatever excuse works
Recently I had a problem with my storage, so I called Mike and he was very helpful and helped me resolve my problem. I felt ad-ease after talking to him. Thank you.
Kevin was great very hospitable. He made everthing go smoothly. After a long drive from Florida we really appreciated it.
Jerry was very nice and professional even tho there was an unruly customer present,he still kept his cool. GREAT JOB,Jerry!!
Kevin made our experience stress free and easy. We told him what we needed and he showed us the best options that fit our needs.
Kelly ,Rob, & Lindsay Are so awesome Im going to merry one of them well except Rob 😂😂🌹❣️❤️💖 great job...
Jerry was the best. Got us a bigger unit cheaper than a smaller unit. Great customer service.
Denise & Jerry were very courteous and kind people theu made getting a storage unit a lot nicer experience
Jerry really helped me with the rental of a storage bin and rental of a van. He was porfessional, knowledgeable and most of all he is a very nice guy.
Because the storages stay very clean and dry when it rain had no problems or complaints I always felt that my things are secured and also very nice employees that has good patience with us
So far so good. Jerry was very helpful. He even called the owner to make sure I could get a discount.
Great place to store your item customer service was excellent.. a big help!!
I called and the customer service I received was excellent. The guy was veryyyyy helpful and assisted me with what I needed. He went above and beyond
They were very welcoming and ready to assist with my needs, thank you!
Kevin McCredie was great! He was knowledgeable and professional. We are glad we chose this storage facility.
Staff was very extremely helpful! Very affordable and convenient!
The front desk was very helpful and friendly showed me the unit and it looks very nice. The right size for what i need it for. Thank You.
This place is awesome for storage. Bill is the man. He treated us so good. Store here for sure
Kelly was very friendly and was really helpful
Jerry was very personable! Helped me get the best price, thank you very much!
I loved coming to compass self storage. I received one month free and great service from Jerry
This storage facility is great. The people that work there are very helpful. Great location, pricing, and storage facility!
The young lady was very polite and nice. I will be fearing family and friends. Thanks
Very clean and Rob was very helpful. Great prices. Very pleased
Way to over priced. Dont be late on your payments they will rape you. 36 dollar late fee every 5 days
I enjoy having 24/7 access to my belongings. Staff are friendly and professional.
Awesome customer service and very good grounds and equipment truly made my moving possible and easier
Jerry is always very helpful and professional i would recommend them if youre looking for storage
They have been extremely helpful throughout our moving experience!!! Highly recommend!!!
I dont hate this placebut what their problem is they keep uping their price in less than a year mine was raised twice RIDICULAS $
Kelly is beyond awesome and provides stellar service!
Had plenty of space very friendly explained everything in detail grest customer service thanks J Hurt
This storage has been very good to me an my family I just love there business thank you
Customer service with excellent I will recommend this place to anyone
The CSR had a great attitude and was eager to help. Thank you!
Excellent customer service very professional I’ll recommend my family/friends
Incredible customer service. Kelly is the absolute best!!
So far so good. No issues and the lady is nice.
Great service Rob was very cool thanks
Kelly & Rob are amazing!!! Excellent customer service
Kevin was extremely kind and helpful throughout the whole process! I highly recommend this place.
Office ladies were very nice and fun!
Quincy has great customer service skills. He is very knowledgeable!!
Jerry Courts, General Manager, is customer service oriented, very helpful, and efficient.
This is an awesome storage unit. Friendly people, good security. Very happy
The whole package. Great, friendly service, easy to reach location and affordable pricing.
Kelly was just AMAING nothing more nothing less
I had a great experience. Jerry was very informative
Very courteous, environment clean, establishment has easy access and bill pay made easy
The best customer service!! Very very nice and helpful!
Great storage and location. Well lit, clean facility, with great security.
I miss the old staff. The new employees are not as good as the old.
Kelly was awesome and she’s hot!!!
This place is clean and everyone is very professional and helpful. It is also reasonably priced.
Clean storage units and uhaul moving truck available right there... its a 1 stop shop!!
I really enjoyed my stay thanks Jerry and Mike 👌👍👍👍
These gentlemen are kind, professional, and courtious, they answered all my questions I will refer them to family and friends.
A very friendly assistant I met
Really nice staff! Very helpful
Great...exactly what storages should be..very professional and polite..
I had a great experience I had help from jerry and the service was speedy
Rob was friendly and I was in and out within 10minutes
4th time renting a storage bin here. Friendly staff and clean facilities
The experience was quick and easy, everything was explained in detail.
Good customer service. The rates are reasonable.
Place is a rip off
This was a great place with excellent customer services!!
Kelly and Candace were great
New manager Kelly is the best!
Jerry is great and very helpful with anything that is asked for
Outstanding professional customer service from Jerry.
Had help from a fellow veteran 👍🏾Great Place!
Good experience and friendly service
Kelly and Candice are the best!
Kelly was do great
Very helpfull manager ,on sight staff p
Jerry has been awesome 🤘
GOOD CUSTOMER SERVICE FRIENDLY
Great customer service!
Very clean and friendly location. I recommend!!!!
Kelly is amazing
Very Friendly, fantastic service
Management is very professional and friendly.
They store things
Great customer service
Kelly is amazing
Jerry was very pleasant
Very polite and helpful always
Great service and rentals
Nice.
Great service and quick
Jerry was very helpful
Poor Customer service.
😊😊😊😊😜
Appreciate .
Thxs
Total reviews rating 4.8
180 Reviews for Compass Self Storage 2023:
Review №1
2022-07-05It is definitely a storage space. There are different sizes and rates available. They raise the price every 6 months. When I started I was paying around $150. Now I am at 180 dollars and headed to 200 on my next rate hike. Not happy about that. The site is clean and well secured. I guess thats what Im paying for. Its a storage site.
Review №2
2022-02-22Alex was so helpful and really worked hard to find me a great storage to fit my needs! Just when you feel like customer service is dead you meet people like Alex!Thanks God Bless
Review №3
2022-01-24THE friendliest staff! I called in to check on my Uhaul return after struggling with UHauls awful self guided website return portal. The woman who answered could not have been more polite and helpful. Thank you so much!
Review №4
2022-07-18Kelly is the best customer service representative by far, the facility is nice and clean. The rates are the issue of bad service
Review №5
2022-05-13Very knowledgeable and helpful! Clean well maintained business. Would definitely recommend to anyone needing a storage facility. A+
Review №6
2022-04-30Very friendly. Didnt have an available truck but looked around and found us one. Definitely recommend
Review №7
2022-01-03Great place!! Alex took great care of me!! I recommend this place for anyone and I highly recommend dealing with Alex. He takes great care of you and knows how to keep a conversation and make the customer feels comfortable. 10/10 Stars.
Review №8
2021-11-14When I walked into the facility it was very homely and greeting. The property manager Kelly was very helpful, honest and friendly. Prices seem a little high though for the area. But the property is clean and well managed! I would recommend to friends
Review №9
2022-01-03I was in need of storage unit at the last minute. I went to check out Compass self storage. Alex was very helpful when I came in. Great customer service. I would recommend Compass if you need storage space. Thank you
Review №10
2021-07-30Kelly was always nice. Every time we were at the unit. Always helpful with everything from renting a truck to letting me use the dumpster to empty some trash. Very friendly and always willing to help us out. Ill rent from this particular place the next time we need storage. AAA+++