Wheelchair-accessible entrance
Yes
Compass Self Storage in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Accessibility
Phone: +1 513-399-5212
Site: https://www.compassselfstorage.c...
Site: https://www.compassselfstorage.c...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5PM
- Sunday:10AM–3PM
Compass Self Storage in other cities:
Comments (134)
If you are looking for a short term storage solution, I highly recommend. Their facility is secure and clean. They use mouse traps outside of every unit. The staff is also very nice and easy to work with. Word of warning though, I had my unit for 18 months (due to needing to relocate due to COVID) and the price of my unit went from $70 to $145 a month in that time. Every few months I would get a notice that the price was going up. So if you need storage for more than 3-6 months, just beware.
Lindsey is the most cheerful, happy go lucky person I have ever had the pleasure of doing business with. Units and area is clean and well maintained. Would highly recommend.
Owner went out of her way to help me when U-haul’s mobile system was moving very slow, saving me a lot of time and hassle.
The workers were very professional and easy to work with! Great experience!
Easy in and out facility. Very clean! The staff is incredibly nice and helpful. Susan, the manager went out of her way to accommodate me. I had 1 unit and needed another. She found one quickly across from my existing unit. Susan made sure to give me her contact information in case there was a problem. You dont get customer service like this these days. I would use Compass Space Storage again at Wilmer Avenue. Thanks Susan you were so kind to me!
The units are nice and clean with easy access. Rented a 10×15 and 1st month was free. Great price with ways of earning your admin fee back by recommending a new tenant and not to mention the staff is wounderful!!! Melanie I spoke to on the phone after I made a reservation online and she made it easy and fast and was very informative and just super sweet! Wanda I got to meet in person and she made things quick knowing I had 2 toddlers with me and also was super easy to talk to! Ive only just begun renting but I already have a great 1st impression! The only thing that isnt a huge deal is their hours are not 24/7 but it is open until 10pm which is not bad at all and later than alot of locations I checked on. I highly recommend Compass on Wilmer to anyone in need of storage space in the area!
This was my first time renting a storage unit and I was reading beginning the process but then I met Ms Helen. Ms Helen was such a polite and friendly woman that walked me through the entire process. I will be sure to recommend this company in the future.
Used them for 4 years to store my items while I was working out of state. Great staff and no issues. I would recommend!
The Compass Storage in Linwood is great!! Wanda was respectful, kind and explained everything very well. The place is clean, looks like new, and plenty of space to move around when dropping stuff off. The prices are very reasonable. I would recommend Compass Storage to all.
I have only good things to say about Compass Self Storage. From the first, their staff has been helpful, pleasant, accommodating. Ive been in twice in the two months Ive been renting a storage area and both times they have helped me with my questions and tried successfully to assist me. From Mike, Susan and Melanie . . . they all are extremely friendly and helpful. Also, my son rents one of their storage areas. During the recent torrential rains, I went to check to see if any water had gotten into his storage area. None whatsoever. I no longer have any worries that the items placed in their storage bins will be safe and secure.
Customer Service just doesnt get any better! Susan, Manager, has been so great and flexible. We are a non-profit and she worked with us to find best solution. Lot and units are outstanding and very well kept. Extremely happy with these folks and will continue to recommend and use them.
Lindsay was helpful, cheerful and is probably telepathic when it comes to what you need
Melanie was an absolute pleasure to rent from! She was kind, informative and extremely helpful while getting everything done in a timely manner. I will recommend compass to anyone looking for storage! Very impressed.
Evaluated multiple storage options and Compass by far was the best. In a Covid world very careful health procedures to protect customers and staff. Melanie was really helpful and the security in the facility is top notch. Recommend highly!
Susan and the rest of the staff were always so friendly and accommodating, readily available to assist with any questions and were very helpful with assisting in my move-out. Clean, secure facilities, and just a generally well run operation—several upgrades were made to the premises during my two-year lease. Highly recommend Compass Self Storage, Wilmer Court to anyone with long-term storage needs!
The man who helped me vacate my unit was very helpful and knowledgeable. I appreciated his courtesy and professionalism.
Great service. Staff is always very friendly when I come in here.
A well lit, clean and attractive, secure looking facility prompted me to check out Compass Self Storage when I was in need of a facility to store my extra things. I found after calling all the nearby competitors that Compass was also the best value for my needs. I feel confident that my treasures will be safe and secure there. A good deal and a great place run by superior professionals.
I had 24 hr service because I have a business. At night is when I do most of my work. My car broke down and I was stuck all night long so they took my 24 hr access away. They are to high of priced and I seen two roaches while there . Thumbs down never will I again rent from them.
The customer service here is highly exceptional. B.J has been extremely helpful to us since 2015 and continues to lead the way and treat customers proper leading compass self storage into 2020 and beyond . I love being a customer here, they are spectacular and your stuff is always safe.
Melanie was SO attentive and helpful! She showed us the lot availability and was really kind and informative. We are really exited to utilize the space! Were so thankful for the communication and convenience of the whole process! Couldnt be more satisfied!
Excellent customer service when I came in to inquire about a unit. Wanda was very helpful and friendly. So far so good, in terms of being able to access during hours. The unit is perfect for my needs.
Ive rented space in several different places, and the experience doesnt always turn out well. BJ made getting a unit at Compass easy from the initial phone call to signing the contract. He was not only knowledgeable and helpful, but friendly as well! What a concept. Thanks!
Referred to Compass from family member. Rented climate controlled unit for two year period while construction and relocation occurred. Never had a problem with unit, which I accessed about once a month. Was impressed with cleanliness of property and friendliness of staff.
The staff at Compass Self Storage are very helpful and friendly. Susan goes above and beyond to provide excellent costumer service. The facility is always clean and non-cluttered and the units stay dry and safe. I will always tell anyone who is looking for this service to check out Compass before any other self storage sites.
I went in to Compass Self Storage yesterday to cancel my monthly storage unit. Only cancelling because I store a sporty car and now that the weather is good, its time to bring it home. I will be returning in the fall to rent another storage unit at Compass because they treat me so well whenever I go there, Ive never had any problems with my unit; i.e. water in unit, burglary, etc., the price is comparable to others in our area and its close to my home. I will miss seeing Susan when I go in as she is retiring. Happy retirement Susan!
Compass storage was amazing they beat anyone prices that I have come across yet!! Bj is who I dealt with and he was nothing but nice and helpful! He walked me thru everything, seeing how it was my first time renting storage and I didn’t know what size to get!!! I recommend Compass for anyone looking to rent storage!
This is a great place for your storage needs. The facilities are clean and well maintained and the monthly rental is very reasonable. Customer service was top notch from my first inquiry call to my last call to cancel my unit. The folks are so friendly and accommodating; I strongly recommend you check them out if you need storage space!
The owner, Susan, has been very helpful with the entire storage process, from helping to determine the size storage locker I needed, to making phone calls to remind me of payment dates. The facility is very clean and well monitored. I highly recommend this facility for small to large storage needs
Compared to similar nearby places Compass does a relatively good job. Despite the all too frequent increases in rack rate they’ve managed to keep my business over a long period of time. However in their effort to keep my business, each time they raise a rate and I plan on moving out, Compass offers a lower price but has made it necessary for me to move all my equipment from one locker to another. This has occurred many, many times. It’s a thick headed way to do business. Increases should follow our economy and occur once a year ONLY. Compass needs to install a bathroom for tenants or at least a Porta Potty.
Every interaction with the staff was warm and professional. The spaces I rented were perfectly clean and I felt safe when I entered the property at night. All around - great!
Susan was awesome! She made sure to do anything to resolve any issues I had. It was almost hard closing my storage unit because she was so nice. Definitely recommend this place for any storage needs.
Excellent. I called on the phone first and Jerry was very helpful. I made an appointment to meet him there and he showed me a couple of different sized units. I went back the next day to rent a unit and Susan was working. She was super helpful, too. Very friendly place.
Very upset with an experience I just had with an employee. Their platform locked me out of my account, and despite attempting to reset my password several times, I was not able to access my account. As a result, my payment was late. Despite, however, my past months payments being on time, the employee I spoke with was extremely rude and refused to remove the $25 late fee. Disappointed with the quality of service provided.
Stopped in to get a visual on the size of storage I thought I wanted/needed. BJ was friendly and super helpful! I got the size I needed at the price I saw online. BJ answered all my questions and gave me all the information I would need about the storage unit. He even had an inexpensive heavy duty lock I could purchase right away - more convenient than going somewhere else to buy one and come back.
These guys definitely have it going on! The application took literally minutes and offered up locks to buy as well to save time from going somewhere else to buy one. Super clean and easy to access both of my units with tons of space!
Price escalates so much Im trying to get organized and get put of my unit but it is good option for short term. Price keeps hiking if u stay. Staff nice. Clean but price is now unnaceptable after 5 years and no working on reduction for a good customer.
Seems verty secure . great people who work there. Friendly, seem sincere about the safety of your belongings. Sorry but I gonna keep it a 4 because honestly I feel the price is a touch steep compared to other places. But other than that I am happy with their service!
Despite some of the negative reviews posted so far, our experience with the local Compass Storage location has been great - especially the efficient, friendly service weve received from Keara in the front office. We rented a small unit to start and have added a larger climate-controlled space as we ready our home for sale before moving to a new house. The facility is clean, the rates are better than other similar storage locations (none of which is as convenient to our neighborhood) and the security appears to be adequate for a facility of this kind. For short-term temporary storage needs, we would recommend this Compass location to others and would suggest they try to deal with Keara whenever possible.
Helen was more than helpful and very informative. She made this difficult experience in my life much more enjoyable. Thanks compass and thank you Helen!
The facility is clean, well maintained, and staff is very friendly. the only issue I have is that the monthly fee is increased every 7 or 8 months by nearly 10%. I can understand an annual increase, maybe 5%
Easy rental experience. First month was free with a donation to the leukemia Society. I found this to be a nice policy.
My son picked up 15 ft truck on Sunday morning to pack up my fathers belongings. He drove the truck 9 miles to my fathers home from Compass, we packed it and locked it. On Monday morning when getting ready to leave, he noticed the fuel gauge at 1/16 full. He drove 1 mile and put in 28.123 gallons of gas ($66.90) into the gas tank. It was my sons fault that he did not verify the fuel level before he left the U-Haul. However, when calling Compass after the move, the answer was basically tough and there was no discussion. My only proof is a gas receipt from United Dairy Farmers for 28.123 gallons for driving less than 10 miles. I would suggest that you avoid companies with this type of attitude and be sure to verify every detail on the contract as they will not discuss a problem you might have had.The truck rode well and we had no problems with the return except that they too were no help in the gas dispute and referred us to Compass U Haul.
Had a very good experience! Nice storage unit was very clean. Great price great service!Staff was very helpful and great at accommodating my needs!
Excellent customer service! John was able to decide based on what we told him we were storing exactly what size we were needed and got the unit reserved for us right away. The site also had U-Haul and john again was able to get us a truck for our move. THANK YOU SO MUCH!
Compass Storage is a good Storage company. The people that work there are absolutely so nice and helpful.. Thanks guys...
Wanda was very patient with me. Answered all of my questions and offered suggestions for my needs. Great person to work with!!!
Compass Self Storage on Wilmer Ct was great for me. The unit was clean and easy to access. The on-site manager, Susan, was very professional and courteous!!
Melanie and Mike were great during the rental. BJ has been helpful and responsive to every question I have had. I was afraid of storing, now I am not!
Susan is the best! Shes very upbeat and genuine all the time. She made everything so smooth with our move. Saved me a lot of time and headache. Thanks!
Excellent customer service. Susan Chiodi manages my unit with great care and keeps me informed of any delivery issues in a timely manner. Very much appreciated!
Manager Susan makes rental and access go very smoothly. She is very helpful and we have used the facility a number of times due to her fine management.
A great storage experience at the location. Clean and secure with a great staff. Susan and Keith are always so nice and helpful. Everything you need in one great place.
Compass self storage on Wilmer is a great place if you need to store things. Susan is very knowledgeable and helpful. Will definitely use them again if the need arises
Very helpful! I purchased moving supplies and the woman working even helped me carry them to my car! Thanks so much!
Helen was fast, friendly and skillfully. Rather than feeling like a transaction, she made it feel like I was coming home after a long g journey.i wasn’t oversold
Staff is very friendly , responsible pricing, perfect spacing and overall great company. I’ve recommended this exact location to several relatives that’ll be moving soon and need extra storage space.
Very friendly and helpful staff member made quick work of the lease and truck rental process. Five stars for helpful people and convenient location.
Great staff willing to work with people!
I’ve used these storage units several times and I’ve always had a great experience. Susan and their team always keep it professional and make it easy.
What nightmare..they raise my rate..they required by State of Florida law..send registered letter.. Compass can not just send letter thru the mail..I never got it..I called local storage..will not give me manger phone number..The agent for Compass does not know...corporate office phone IN OHIO..number address nothing..what they just did is illegal...I would not go there at all...to raise rate ..they are just greedy..to not give me main office phone number.WHAT ARE THEY HIDING ?....DO NOT GO THERE...
Great place very nice people. Very helpful. Glad i chose this place. Also very convenient renting my uhaul at the same place.
Not only was the customer service great, but we had a great time joking and they helps take the stress off my mind for a few minutes. Great deal. Great price.
Everyone Ive met that works here is very friendly and professional. They have many convenient locations. I wouldnt go to any other self storage facility.
If you are looking for a place to store you extra items that includes a rate increase every 6 months this is the place for you. They will suck you for an extra $7 - $9 additional dollars every month at least twice a year. This storage facility has been sold at least 2 times in the last several years with the new owner immediately raising the rental rate. Go someplace else!
Susan is the best. She has helped me with the correct size I needed for storage. She was very knowledgeable about all the questions I had.
Wanda made the renting experince very quick and very easy. She answered all of my questions and showed me a vereity of options. Thanks Compass.
Very knowledgeable, kind, helpful staff. Uhaul services and support were excellent and BJ the owner is extremely professional. Thank you!
I am a returning customer each winter. This is a well run and clean facility. The manager is very friendly, professional and acccomodating to your needs..
Our stuff was safe. They charged us what they said they would. Everything I expect from a storage facility, plus good, friendly customer service.
Great customer service. Susan made sure I had the right size for my needs and gave me great advice for storing and packing.
Uhaul rental charged me for thirty miles I did NOT drive. Cannot dispute any discrepancy. I set the trip Odometer to make sure of my mileage.
This is the cleanest , affordable storage unit we’ve use. Manager is very help and pleasant to deal with Thank you
They were able to rent me a storage unit last minute on a Sunday. Nobody else was open! They have been a real blessing
Wanda was great! Super friendly, answered all my questions, and got me all set up with what I needed. Great customer service!
Friendly customer focused service in my experience. Clean, well maintained property. On site management has been helpful. No complaints!
Very friendly and easy to talk to. Helped me get exactly what I needed at a great price
The Manager Wanda Lester was so gelpful. She got a golf cart out to show us the unit because my daughter had a cast on!
Miss Wanda was very nice and she took the time out to listen to our needs and didnt rush us my son and I she was very pleasant to work with.
They were quick getting me set up with right size storage units payment was easy and very reasonable very helpful staff
Susan was great to work with and I recommend her & this Compass location to anyone who may be in need their services!
Very clean and convenient location with easy in and out. The people are awesome - very helpful and friendly. I highly recommend it!
Helen is great! Good storage location and price.
Susan was amazing!! She is a concierge of storage. I would highly recommend.
Everything was good!
I spoke with the manager and he was a.........he didnt want to give me his SUPERVISER information so that I could solve my issues I had with him.......I will not send ANYBODY to this storage so I was unable to get my belongings....
Excellent customer service. I had an entry issue that was immediately resolved. Plus a personal call from management to make sure all was well.
Very helpful and understanding staff with my needs and situation. This location is easily accessible and very clean.
A very good place to rent never had a Complaint with these guys, Very well Respectful.
Wonderful storage facilities and Susan provides great customer service!
This is an awesome storage unit. Friendly people, good security. Very happy
The people are so concerned and respectful and its so clean inside I would put anything in there and not worrying
Excellent storage facility, Susan has outstanding customer service
Nice storage place. Only complaint is that they raise the rent every year.
Had a great experience at this location and BJ was a fantastic host!
Ive been with this company for the last three years and the service and relationship that iIve experienced is BEYOND EXCELLENT
Susan was very helpful I recommend people to see her and the service was great!!!❤️~Patricia McMullen
It was easy to setup and the guy was very helpful. Everything went smoothly
Clean safe but just up there monthly rates so Im mad
Good communication and very prompt. Pleasant to work with and respectful.
Great price and covered storage for my boat!
Wonderful customer service. I will recommend to all my friends and family!
The service is off the charts. Wanda was great, above and beyond the call.
Staff is friendly, very very helpful. Reasonable prices and convenient.
Management is very personable, professional and efficient. Nice clean facilities.
Great experience. Staff very helpful and accomadating.
Great people. Very helpful and friendly. Well maintained.
Great service and very clean units and wide access
Super sweet, very accommodating. I HIGHLY recommend!
Exceptional service ! Very clean and safe.
Very helpful and reasonably priced
Susan was very helpful and informative. Went above and beyond.
Very easy to work with and great service!
Pleasant, very straight forward and quality units
Fantastic service. Nice and clean too.
Susan Chiodi does a terrific job!
BJ is the best! I love this place
Very polite employees good pricing
The staff was welcoming
Easy to work with
Easy to work with
Secure facility.
Great facility!!!!!!!
Storage needs
Total reviews rating 4.6
134 Reviews for Compass Self Storage 2023:
Review №1
2022-04-15Amazing!!!! Quick, fast, and no hassle. The unit was clean and the front desk manager was very delightful! I have rented from this location a few times over the course of 2 months while transitioning from renting to buying. Even better, they have U-Hauls on site for rental. It gets better! They even have the 26ft truck! Made our moving experience after closing so dang on easy! I love it here! Rented my daughter a unit while moving out of ours to store her things for her first apartment! So exciting! Check them out you won’t be disappointed!
Review №2
2022-06-15Rob was not only extremely helpful, answering my (many!) questions thoroughly and patiently, but was also very pleasant and friendly! Made the experience feel much more personal, as opposed to just another transaction! Moving is always stressful and this made me feel much more at ease about storing my items here. Thank you!
Review №3
2022-06-16Very nice, clean, well-monitored facility in an area where I feel safe being there on my own. Lindsay (manager) was wonderful and made the process of renting a unit and one of their vans for the day really easy and painless.
Review №4
2022-06-06Well this was my first time ever at your storage facility, and it was down right awful, nobody was around to help my friend with getting to her unit, or evening finding it. You offer carts but they were all gone and come to find out when we did find one it was broke and couldnt roll, and that was only one we could find, then you say climate control, well why was it so extremely hot in your facility. Needs a little work, and these things can be fixed... ☹️
Review №5
2022-04-04Lindsay was great. This is the first time in my life I have ever had a storage locker and she was more than happy to answer all questions.
Review №6
2021-09-07The employees were good to work with when I needed to interact with them. The facility was nice and clean, I used the climate controlled unit. I had the storage unit for two years and my bill went up $100 over that time. My rate was higher than the listed price online. Be aware that you cannot get a fixed price and the rates will continually increase on a fixed schedule.
Review №7
2022-03-27Great company!! They have some of the best customer service I have ever seen. They are super friendly too! I would definitely store here!
Review №8
2022-05-07The staff are all AWSOME. Polite and caring respectful. Most important treated me friendly. From lindsey to the lady who closed on friday night. Sorry i forgot your name. Thank you.
Review №9
2022-05-11Maddie was very friendly and accommodating!!! Made it about as easy as possible and explained everything to me I needed to know. 5 Stars
Review №10
2021-06-03The front desk woman was absolutely wonderful (her name has escaped me but she was just the sweetest). We had the easiest time setting up a storage unit lease and moving our things in same day!! They are extremely affordable as well. I would highly recommend Compass for moving, storage or any of your other needs!!