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Positive: Breakfast was great, lady working the room was a bright cheery lady. Manager was friendly on the phone when I called about a missing toy. Unfortunately the toy was not found in room. Its still a mystery. Staff was great, except for one. Negative: The Whirl pool was not working key to my room did not work, hotel fixed it only to not work again. front desk person had an excuse about how the key did not work because of something I had done, when it was not my fault.
This is a hotel a little older, little older amenities, a little worn around the edges. All in all though, The owners do a good job of upkeeping & the workers are dedicated.Overall, its pretty good shape, clean, I did have a USB charger in my room which is a more modern amenity.Connected to the old mall its been sold and should be upgraded with new Meijers and Aldis, theres room service pizza delivery.The breakfast is very well done clean and tasted very good.Our room had a microwave and a refrigerator.Somebody left us two Bud lights.Not too shabby. 🌞
Positive: The room was nice, clean, and had a fridge, microwave, and coffee maker. Pool was well kept and nice. Negative: Ice machine was down on our floor. Hot tub was not open. Parking lot was in dire need of repair. Both streets leading in were littered with many DEEP potholes with no warnings. They were deep and wide enough to potentially damage most vehicles.
Not the best comfort inn Ive stayed... Several potholes and the sign wasnt lit. Honestly I thought it went out of business when I was pulling into lot. The staff were wonderful however.
The stay was fine. Room clean. But to get to the hotel is a challenge. It’s behind an empty mall and the road and parking lot have been neglected. Be careful.
The parking lot (pot holes 🕳) could use some fixing but the hotel overall and service was good Missy was really nice at the front desk thanks for the cookies!
Positive: It was clean and they had anything you may need on hand.Staff was friendly. Negative: The parking lot and the road leading into parking lot. The potholes are the worst Ive ever seen in my life.I was very worried there would be damage to my car. The parking lot itself has no structure.Cars just park wherever they want,really a mess.
The people that work at the Comfort Inn Alliance Ohio are more like friends and family then employees at a business. We were going to check out other hotels in the area just to get away from the stressors of the days and we keep finding ourselves back there. I believe it is a Home away from Home. Thank you employees of Comfort Inn for being are family. 🤗
This visit was a two-fer...our first and last. In reserving the room, we were quoted one price and then a $70 booking fee/cleaning fee was tagged on (WOW). The drive in to the hotel and the parking lot design is reminiscent of Mad Max (think apocalyptic war zone). The desk staff was very helpful and welcoming which I would say was their bright spot. The hotel is quite dated which is forgivable, however, the faucet worked in a limited way (no cold water) and the showers water pressure left much to be desired. If you like super squishy, small beds, then maybe this place is for you!
Very comfy beds, totally awesome room,loved the A.C , the *view* from the window,terrific!! Congrats!
Old, dated, in serious need of updating. GM does not like being questioned about the rooms or their billing policies. Be prepared for a double billing to appear on your account no matter what card is used.
The only reason we chose to stay after seeing the room/condition of the hotel was because we were locked in for $400 with Priceline.The rooms are smaller than advertised, the hall reeks of cigarette smoke even though it’s advertised as “no smoking”. The drain in the bathroom was slow so you had to stand in your own dirt water when you showered. The pool area was humid, the hot tub was out of order and the water in the pool had some sort of greasy spots sitting on top of the water (either algae, body oil or sunscreen maybe??) so we didn’t even use it.The parking lot is a whole mess, besides the MASSIVE potholes, people were parked however they wanted (no lines) so if you came in late you had to park far away. There was a puddle so huge and deep it looked like a small pond.The breakfast bar was closed and the breakfast they did offer was the same every day and the vending machine was out of order.We asked for extra pillows thrice and never got them. Never had our towels replaced the whole week.The only positive I can say is the staff was friendly enough and the one nighttime shift gave us some free bottles of water, so, thanks for that.Edited to add; I spoke with a Manager, Jeremy, and was very pleased with his eagerness to address all Of the above issues. He was very friendly and took everything I said down so he can do his best to address these issues. I appreciate it, and, hope for all their friendly employees sake they are able to improve and offer better experience for all Future guest.
Pool was cloudy. Hot tub had been down for who knows how long. Hasnt had any updates. Good breakfast!
Went there said $20 a pet for overnight they would charge extra but when I arrived at the motel they was telling me $50 for the night for the pet it had nothing but a bunch of holes out there in the road to even get to the place
In the area for business booked 2 rooms about 15 min before we arrived. The driveway to this place was like a airfield after a bomb raid. This hotel is very.. very run down. We changed our mind because of the conditions. We were told cancelation was only good 24 hr in advance. We had made these 15 min before we arrive. Would not refund our money. Do not stay here with out having all you shots...
The staff was great from front desk to cleaning. Everyone was beyond nice and genuine. The potholes are horrendous .
The hotel was hard to find, it was located behind an old mall. The road to get to it was rough, and full of pot holes. Area seemed a bit sketchy. Upon checking in I noticed how warm it was inside the lobby and once we got in the room it was worse because the air conditioner was loud and only worked when it wanted to. We didn’t sleep well due to being hot and the noise level of other guests inside and outside of the hotel at late hours of the night. Bedding was stained and was not queen beds as advertised they were full. Rude front desk gentleman, especially when asking for enough towels to shower. Dirty windows with seal broken. Breakfast bar was a joke. Overall run down, outdated hotel. DO NOT recommend, & WILL NOT be returning! Only plus was housekeeping was friendly and mini fridge worked.
Way better than expected! Clean rooms, affordable price, very nice pool, comfortable beds with extra pillows! They have awesome rules that keep everyone socially distanced and safe. All this was a treat but the most important part was the friendly associates. They helped out with all of our needs and went above and beyond to make our stay pleasant. Who knew you can get all of this in a budget hotel? And yes the potholes getting there are a pain, but its definitely worth it.
Positive: the pillows and bed was great. it was pretty clean. love that it had a desk and chair and a sofa. Negative: the road in pot holes are ridiculous. air conditioner put it on 60 still room was stuffy. flushed toilet over flowed everywhere. very disappointed in breakfast, and no cookies at 4 think the price was more than it was worth. old getting really run down
This is one of the best hotels we stayed at in our trip of 3400 miles across the US. There was an indoor pool which was in working condition, the room was clean and pretty large as it was a suite. I did pay a little more here than usual but apparently thats what it takes if u want a pool. The only problem at this location is the parking lot. Its so tore up and horrible to drive on. I think the parking lot is owned by the Mall there so its not comfort inns fault, but man it is really bad. Otherwise this was a great stay. Comfy and clean.
Theres an indoor pool, the place itself is nice but theres potholes everywhere on the entrance of the road.
Everything seemed to be broken . The gym times are not guest friendly at all . Some people have to be out early and like to workout before heading out not wait till 10 am .
The road leading to this place is completely covered in potholes. It is like driving on the moon. Some are 2 ft deep. The room was clean but the the bed frame was broken, putting the bed at a 50 degree angle. I asked to change rooms and the new room had a bathroom ceiling leak. The staff is very nice and helpful but the property needs maintenance.
The 5 stars is based on the hotel and their staff. Great hotel beds were comfortable and rooms were clean. Staff were professional and friendly. Pool was open i didnt get a chance to use it but not to many are open due to covid. Just be careful getting to hotel as the road is in extremely rough condition. Whoever owns the road does need to fix it.
Not too bad for the price. Staff was friendly. Pool was clean and warm.
Clean & quiet. Just may want to put fresh coffee in a room that you know someone will be staying. Coffee was old & had already been opened. Whirlpool bathtub was wonderful. It was nice to stay in a hotel that didnt smell like old cigarette smoke too. 😁 Will be back!! Thank you!!
We checked in and was excited . The guest beside me had little kids that were loud and noisy and shutting and opening the doors nonstop. Then when we were gathering our things I noticed under the bed had not been properly cleaned made me wonder what else wasnt cleaned
This hotel was very old. Paint is chipping . Hot tub tiles were dirty. Toilet was loose. Ceiling was damage. Carpet dirty. Mad it smells . Front entrance was horrible , concrete pillars cracked every where. The only thing that was nice was the tv ..
Negative: broken ice machine/refrigerator, broken door locks: actually locked out, maintenance never showed scarce advertised breakfast food, told wed get 3 nights refunded, they only did 2
Positive: the only thing I liked about this hotel is that we got to leave. Negative: worst hotel Ive ever stayed at. Dirty, most things were broken. no room service, we had 3 days of piled garbage, when asked for service the lady was defensive in saying it was our problem we did not fill out the maid waiver. since when do u have to ASK!
The staff was very nice and accommodating. However, the hotel was in poor condition. The carpet was badly stained and the toilet did not flush properly. The parking lot is a disaster with potholes everywhere
Very nice rooms at a fair price.
Just a warning: the parking lot is beyond rough and the huge craters cannot be avoided to enter the hotel parking lot. I like everything else about this hotel. Staff is always nice. I enjoy the pool and hot tub and appreciate the shower rooms located with the pool. Small work out center. Very small. Outdoor smoking area accessible from the pool area. They could use some more vending machines and options.
The roadway getting into the hotel was so bad I damaged my car. The pot Holes were so deep it caused my car to grind off the roadway. The hotel was musty, the ice machines did not work on 3 of the 5 floors, there was no water available in the soda machines. I would never stay here again or recommend to someone else.
NOT impressed @ all! Comfort Inn , in Alliance, Oh is dirty! Our 1st room wasnt clean & we had to switch rooms! The elevator was out of order all the ice machines were out of order & there was no breakfast in the mornings. The carpeting is out dated, bedding is stained (both rooms) bath tubes gross, toilets barely flush etc etc.. I had to go down to the 1st floor to a vending machine for drinks @ 11pm & felt unsafe! Just a bad experience all around! Only thing good was the front desk staff!
Our stay comfort inn in Alliance Ohio was not that great. We found bed bugs in the beds. The staff was great though. The pool and hot tub was great too. Wouldnt stay there again.
Positive: The staff was friendly. Negative: The location is trash, the parking lot is full of potholes. The pool was filthy and the hot tub was out of order. The halls smelled like cigarettes and marijuana. The carpet was moist and damp. Not once did housekeeping replace our towels.
Didn’t even get stay . Drive 5 hrs to get here with family for a funeral to get told they canceled my reservation couldn’t even explain why lady at the counter was b****
The hotel it’s self was really nice, beds were super comfortable and customer service was pretty good too. However, the road leading to the hotel was horrible, the pot holes could easily pop a tire and even swallow a small car and they’re everywhere so you can’t maneuver around them
First time staying in this particular hotel and we were very impressed! I used to work for the choice hotel brands, so I am a little bit picky when it comes to hotels, however I was very pleased with this stay. The check in process was easy, the lobby was well kept up, and was very clean. I was also very impressed with the pool area and how great the water quality was- sometimes in hotels the pool gets neglected or is being managed by inexperienced people which often causes the chlorine levels to be off- but that was not the case here. Breakfast was great, the eating areas were clean, the food was fresh, and we enjoyed the variety of options available. And lastly, our room was up to date, very clean, and the bed was super comfortable! We had one slight issue with the AC unit but it resolved itself so we didnt need to bring it to the attention of the staff. We are already planning on staying at this hotel again when we come back in a few weeks!
We stayed at this hotel on a visit to my mother in law in Sebring. There arent a lot of places to stay in the area, but this one was priced good and the reviews were pretty good. This motel is behind and attached to the Carnation Mall. The first thing youll notice is that the parking lot is horrible. Huge potholes filled with water that looked more like ponds. But the hotel was nicer than expected. Check in was quick, and the room was clean. The place was quiet. There is an indoor pool. Our bathroom door would not latch shut. It was okay for us because we had no kids and could hold the door shut with a towel. It wouldnt be good with kids though if you want privacy. We hung around the hotel the morning of our second day there. Housekeeping did knock, but we just asked for clean towels. We didnt really need a cleaning. Breakfast was good enough. There is a nice breakfast area that had enough seating. I had eggs, sausage, and biscuits with gravy. They also had cereal, but I wish theyd had raisin bran. They also had yogurt and pastries. The attached mall has very few stores. JC Penneys is the main one. We walked through on a Saturday morning at 9:30 and nothing was open. They had a small history museum in a storefront.
Booked two rooms for my teenagers birthday party. The staff were very courteous at the desk when I called before checking in to make sure that I was receiving connecting rooms as I had requested when I booked online. Both rooms were clean, smelled nice, and were comfortable to use. The pool was nice and lots of clean towels were provided. The continental breakfast offered a large assortment of options and the attendant was very helpful. The food tasted great, too. I would definitely book a room here again.
This chain is going down hill fast. They were #1 on my list, they are now at the bottom of the list. Once my points are used up, I dont know that I will stay at a choice hotels again. Customer service sucks, rooms are hit or miss... And I have had way more misses than hits this last year. Their rewards program is getting more and more flakey.Stay somewhere else if you have the opportunity.
Hotel is outdated and parking lot is HORRIFIC. Hotel needs its own building and not need to be connected to mall that has nothing in it. The parking lot is truly challenging. Pot holes are everywhere on both sides of the hotel. You will definitely mess your car up if you are not paying attention.
The Comfort Inn in Alliance, Ohio has a rude front desk gentleman. Does not say on website no breakfast served sue to Covid, can NOT control their guests. The noise level after hours was atrocious! And the road to get to the hotel was simply unacceptable. Used to be a nice place.
Positive: The room was clean and ready for us, they even had the ac on witch was really nice because it was really hot that day. Negative: the only thing I didnt like was the drive way and parking lot, they had way to many potholes
I was warmly greeted by manager on duty when I arrived and any time I walked through the lobby area. Room was clean and comfortable. Bedding was very nice. The indoor pool is larger than some and looked inviting.Breakfast choices included scrambled eggs, sausage, gravy, waffles (regular and blueberry!), regular and Greek yogurts, apples, bananas, tangerines.Access road has many very large potholes (responsibility of Mall, not Choice Hotels). I was surprised that I could hear conversation from adjacent room.
The parking area and outside need some attention, when we pulled in I was a little skeptical, but the inside was great and the staff was friendly. The room was good and the pool was great. I liked the fact that you could access the movie theater from the hotel, which made it easy to catch the 10 oclock movie. The breakfast bar was impressive, lots of choices and the food was excellent. I booked online which was easy and it was quite affordable.If Im ever that way again Id stay again. Thanks for making our trip a good one.
The hotel has many conveniences like a microwave and a refrigerator. The couch/ extra bed was very clean. Breakfast was also very good, hot and the staff made sure everything was restocked frequently. Shout out to Lori who was there always to help. What a nice person. Great personality!!! The front desk folks were great and actually fun to talk to on a daily/ nightly basis. To our surprise the hotel had an after hour security system where your room key was your way to get in. Dont worry...staff was still there if your key didnt work. The area had everything you needed from Applebees to Walmart. We enjoyed our stay.
Overall we had a good time. When we arrived the outside looked a little ran down and the luggage charts were very old. The staff were very nice, helpful and friendly. The Rooms were very nice and comfortable, however, the walls were thin. We could hear what the other quest were talking about. The breakfast was very good with a lot of selections. The children loved the indoor pool and whirlpool. We had a wonderful family stay on Valentines Day.
We had travelled for 10 days so had stayed at several different hotels. This was clean, staff friendly. All plusses... towels were big, water was hot instantly, bathroom counter was larger than normal, very large variety of food for breakfast, room was bigger than most, heat/air unit worked properly. Would highly recommend.
Stay there a few times a year. Each stay it get worst. Desk people are friendly. Cleaning staff does good cleaning rooms but the rest of the place halls and elevator and outside are trashy.
I have been a guest at this hotel on a fairly regular basis since 2012. Hotel is very clean and well managed. Nice, big indoor pool...water in the pool and hot tub is always at the perfect temperature for maximum enjoyment and relaxation. Very nice hot breakfast buffet with sausage, eggs, biscuits and gravy, and a wide variety of other choices. Looking forward to returning!
The hotel is older, but always clan. The accommodations WILL NOT DISAPPOINT you. The beds are clean and comfortable, and the amenities are all there. Everyone is extremely friendly. The price is great, and the breakfast has a lot of good, hot and cold food from which to choose. Its my top choice to stay whenever I go home to visit.
First of all, you will most likely pop a tire driving through the parking lot. It is a minefield of potholes. Totally unacceptable. Next, the room was disgusting. Stains on the couch, stains on the shower curtain, and an odd smell. We spent extra for the room with the jacuzzi tub. DONT DO IT. The tub is gross for one. Secondly, there is a hole in the wall from the main room to the jacuzzi, which also sits next to the toilet. This means there is no privacy when someone is using the toilet. Whoever designed this room should not be allowed to design another room ever again. Avoid this hotel at all costs.
Friendly front desk. Good selection for continental breakfast.
Staff is very warm and friendly! Rooms are nice and clean..I was able to get joining rooms which was great! Kids had a blast in the pool and mom loved the hot tub. Will stay again
Stayed at this hotel, which is close to the Canton McKinley regional match. The free breakfast was much appreciated. The staff was friendly. The parking lot hasnt been fixed in many years, and definitely looks it. Other than that, enjoyed stay there. Could use a few more luggage carts for checking in and out.
Overall the hotel was perfect. Was kind of sad the hot tub was out of order but at least I booked a room with a hot tub in it.
This hotel did not take cash, they wouldnt accept Mastercard the parking lot was like a huge pothole. The older man when we checked in at night was absolutely amazing he was nice and patient and kind.
This property has been around since the opening of the mall which it is located behind and connected to. Unfortunately, fortunes for the mall have declined. Because of this, some updates need to be done to help it look a little less tired. Despite this, the hotel staff try very hard to please. You will get a spacious, comfortable room. The pool is huge, and hot tub great. The breakfast exceeded my expectations with eggs, sausage, biscuits & gravy and all the usual. I would return!
Reserved two rooms for three nights with rewards points to attend a wedding. The front desk welcome was outstanding with a friendly conversation about our stay. The hotel has been updated to perfection. The lobby and surrounding area were clean and fresh. The rooms were spacious and spotless. Staff was outstanding. I highly recommend this property.
Ill get the cons out of my way first for this:Cons: My mini fridge was open when I went into my room, making it take really long for the cool things Id taken on my trip to get cold. The shower curtain did a rather poor job preventing the entire bathroom from being soaked. When I went to check in, I waited for at least six or seven minutes to be attended to. Perhaps have more than one person on the front desk at a time?My car was also scraped in the parking lot at some point. I doubt the hotel could look at security footage to find out anything about who did it though, if there are cameras there. Not sure of how much happens in the parking lot is their problem, lol.Other than that...Everything was great. The people were friendly, the breakfast was great, the room was clean and comfortable; a very welcome stay after the eight-hour drive Id endured. The housekeeping woman was wonderful to me when I asked her a few questions too! Id definitely recommend this place. I was kind of reluctant to check out with how comfortable the room was! If I go back to Alliance, Ill stay here again.
This hotel has been updated since the last time I stayed. My room was very nice. The bedding was comfortable, clean and looked rich and inviting..There were 4 pillows on each bed 2 soft and 2 firmer I thought that was a nice touch . The room also had a flat screen tv, microwave and small fridge, coffee pot. New carpet, bathroom etc. I really liked the mirrored closet it opened out instead of sliding. Everything was very clean, and there were no weird smells. The air conditioner worked wonderfully. There is also a indoor heated pool and hot tub. They spruced up the entrance with new landscaping, flowers and shrubs that were nicely kept up. The free breakfast had different entrees each morning, everything was fresh, rolls, sweets, eggs, fruit. etc. and plenty to go around. This hotel is connected to a mall if you dont feel driving you can go shopping or catch a movie. Im sure I stay here again.
I will always and forever stay at the Alliance Comfort Inn anytime Im in the area. Most of the staff has not changed, and they are the heart of the hotel. They always recognize me by name and are forever finding ways to go above and beyond expectations to make the stay exceptional. The morning breakfast is always excellent, as well as the housekeeping staff and the guest services representatives. Everyone is so wonderful and kind and willing to accommodate as much as they possibly can. I really feel like family every time I walk into their beautiful lobby, and Im thrilled with their recent renovations. The hotel is looking exquisite!
I have been staying at this hotel on a fairly regular basis since November/ 2012. Rooms and public areas are always very clean. Water in the indoor pool and hot tub are always at the perfect temperature for maximum enjoyment and relaxation. Hot breakfast buffet is top notch with eggs, sausage, waffles, biscuits and gravy and a wide variety of other choices. Staff is always very professional and customer service oriented. Looking forward to returning next time Im in town.
My stay was delightful! The hotel and my room were very clean, spacious and comfortable. The service provided was courteous and prompt. I truly enjoyed breakfast with a wide variety of choices from bacon, eggs & toast to fresh fruit, cold cereal, danishes, assorted juices, coffee and waffles. It was very tasty and I also enjoyed sitting at the table, eating breakfast and watching TV on the flat screen. It was home away from home.Thanks for a great weekend!Joyce T.
⚠️WARNING ⚠️Be sure that you are booking through choicehotels.com. I booked a room and tested positive for covid the day before my trip. I didnt know that even though i went to the comfort inn site i was booking with some company called Reservations.com. They wouldnt credit me my 300$ for a different stay and they just send me an email once a week saying thanks for my patience and we will update you in 5 to 7 business days. THEY ARE A SCAM. They are not accredited through the Better Business Bureau. I have been waiting a month and a half to just get an answer on if their finance department. Will refund my money. Im sure they will just give me the run around until i give up.
The outside of the hotel is rundown. The inside isnt much better. The crowd hanging around wont make you feel safe. The only bright spot was the friendly staff.
I go there for pool therapy.Not a bad place.
This could be a good motel. They have nice rooms, comfortable beds, good showers. But the interior is dated and tired. They are higher priced than your typical Comfort Inn and the value isnt there. They have a horrible location behind a clearly declining Mall, so finding the place is hard. Parking is a joke. The parking lot is owed by the Mall and there are signs telling you so. The lot is destroyed! There was a guy sweeping up the parking lot around the motel and if he was energetic enough (no danger there), he could have swept to bare dirt! They have a good breakfast.
The hotel staff was most pleasant to deal with, the pool area looked clean, although I didnt use it. The rooms were clean and smelled fresh, beds were comfortable. The hallways and room doors need some attention as does the parking lot and driveway to the hotel.
We booked a night at this hotel for a small family getaway during our kids Christmas break. It worked out great! We swam in the pool, relaxed in the Jacuzzi and because the hotel is attached to the mall we went to the arcade, did some shopping and watched a movie! The room and the bathroom were very clean. The continental breakfast was perfect, lots of variety! They had coffee and lemon water readily available in the lobby all day and free cookies later in the evening until they were gone, but they were delicious! We stayed in room 307 and my only complaint was the coffee maker did not work. I let the front desk know, so Im sure they will replace it. Overall it was a great getaway at a reasonable price!
Room was clean! Bed was comfy! Staff was friendly. Fifth floor was hot, bathroom had a hole in the wall, and faucet on tub was not secure to the tub at all.
Hotel was nice, staff was friendly, but road to hotel was full of potholes.
I had to stay in Alliance for a weekend training event, and being a Choice member with status, I chose the Comfort Inn for the first time. While the room was OK, the clientele that weekend was questionable at best, with strange characters hanging around the floor hallways and the main entrance around the clock, being loud, obnoxious and possibly engaging in illegal trading. There was no sense of security, and every night I hoped my car would be left unharmed (which thankfully it was). Ive been generally happy with my stays at Choice hotels, but this one was a disappointment.
Positive: The parking lot was behind an abandoned mall and much of it was flooded. It did not feel safe at all. The property was drab and run down. Negative: The parking lot felt unsafe. The whole place felt rundown.
Put aside some dry biscuits at breakfast, a missed room cleaning and no high-definition TV and you get a comfortable stay at Comfort Inn, Alliance, OH. The beds were comfortable and offered your choice of firm or soft pillows, a nice extra. The room was clean when we arrived and had all the amenities we needed. Unfortunately housekeeping missed us on Saturday but the pleasant front desk manager took care of clean towels, soap and shampoo for us immediately.The breakfast (included in our room price) was very good, offering a variety of items for all tastes and dietary needs. I would advise skipping the biscuits but everything else was delicious.I would definitely stay here again despite these small issues.
The hotel was average. The location of this hotel is attached to a mall. It is difficult to locate because the street signage has been non functioning for months (told this by hotel staff). The main hotel database was down when we checked in as well. The staff handle issues well. The night staff was very friendly and helpful. Rooms cleanliness was average. The hotel overall was clean enough and the connection to the mall actually turned out to be a nice addition.I stay 20-40 nights a year in hotels.I would stay here again.
Newly remodeled. Clean....Beautiful new rooms. Staff was very friendly. Our family had fun in the pool and mall as well as a great dinner in the breakfast room. We called Al and Daves Pizza and they delivered our dinner to the hotel. Perfect time...Perfect Place...Very Accommodating InnI do not care for pets throughout the hotel. That is my only complaint. Never noticed this before in a hotel.
Room was clean, nicely decorated and beds were comfortable. Fast free internet fridge and microwave. Pool chemicals must have been too strong. Have stayed here several times in past and no problems the with pool. Good continental breakfast but not a lot of seating
We stayed two night - the bed was decent enough, had a nice variety of pillows of different firmness levels. The breakfast was good - could probably also use a biscuits and gravy option, but otherwise was fine.Nice thing about the place - the water was nice and hot! No running out!
We recently spent the weekend for a Mount Union football game. The Comfort Inn was a very nice surprise. We had a King Bed suite with a sofa bed and Spa bath tub. The rooms have been upgraded with extra comfortable bedding, Flat Screen TVs, fast internet service, carpeting, etc. The room are very comfortable, but with a modern feel to it. Bathroom was very clean. Breakfast area was busy, but clean and well kept. Plenty of items to choose from. The hotel was busy with lots of Mount Union fans. The only negative observation we made was that the main entrance and lobby do not match the rooms. Both areas need to be upgraded with new plantings and modern lobby furniture. That said, if given a choice, Id rather have a very nice room and a lobby!
Friendly staff. Everyone is friendly and accommodating. I got locked out our room and with no problem the lady at the front desk made us more keys.
The hotel was right off the main road and convenient to all things to do in the area. We loved that the TV was mounted in the wall so you could see it easily. Loved having a sofa to sit on too. Bed and bedding were comfortable, but neighbors were noisy. We loved that the hotel connected to the mall. We shopped and watched a movie and never had to go outside. The breakfast had a large variety of food, including waffles, eggs, and bacon. Except for the noisy neighbors, it was a great experience.
I requested the jetted tub room as pictured online for Comfort Inn Alliance, Ohio.The pictured room shows an elegant, clean-looking extra-large jetted tub within the room.Yet the room we actually got had a jetted tub between the bed & toilet - the bathroom was open to the bedroom; the bed was separated from the toilet by a shower curtain around the tub. It was actually repulsive, as opposed to relaxing. How romantic - listen to your loved one use the toilet.The jetted tub was, however, super deep- nice for a bather, but it was so deep with no assistance / handle to grab when getting out. Bathers had to press naked selves against / hug bathroom wall to climb out of the deep tub.Also, no mirror in the actual room (just one in the bathroom) made it challenging for two people to get ready at the same time.Bed was super comfy & I appreciated blackout curtains, ability to run the AC fan constantly, and inclusion of numerous pillows and a digital bedside clock.Behind / adjacent to a dying mall. Adequate parking in the shoddy, poorly-marked parking lot behind the mall. Adjacent to a mall theater; nice if you want to catch one of the 3 movies playing.Anyone using the pool is on display to / in full awkward view of all persons in the hotel lobby. A thoughtless arrangement.
There are times when my job puts you in an unfamiliar area at anytime or any day. Truck drivers usually have no choice where you go when another driver calls in sick and your on call. I was placed on a over night route in the Alliance/Youngstown area this past week. I usually get real close to the first day end of time day because I try to get as much as the route as I can before going to a hotel. I went to the CI (OH082) for the night. I was very tired, got my room from Ryan and went to rest and have dinner in my room. The room was very comfortable, clean and plenty of resting room, even a couch to rest and watch TV. Then I found out the 2018 NFL schedule was released at 8 p.m. while watching TV and eating dinner. I am a huge NFL fan and had to get on a computer but was so tired I kept messing up and was unable to print my teams schedule out after Ryan showed me how to get in the hotel computer, so I had to bug him again to get an actual printout and he was more than happy to assist me so I wouldnt have to stay up any longer and listen to every other team schedule until they had time to get to my team. Please thank Ryan for helping me. I also enjoyed the nice hot breakfast in the very big and assorted dining area that actually had high chairs, in case guests had babies! I thought that was pretty cool. Huge parking area for trucks, nice big rooms, great people who are there to help you, even with a great breakfast. I will request this place if I get this route in this area again, I assure you...Thanks Ryan and Breakfast staff for the restful and filling stay.
We stay at this Comfort Inn because the mall it is attached to has a dahlia show that we enter annually. Its an excellent hotel with some high end touches like lemon water and several free newspapers as well as a sofa in the room. I also appreciate having a refrigerator with a freezer and a microwave. The decor is lovely, bed comfortable, and the room and bathroom were very clean. Breakfast is better than anywhere else Great place to stay!
Very nice hotel and staff. The breakfast was yummy and the attendant was nearby if you needed anything. She also kept it well stocked. Megan at the front desk was super helpful and even helped me assemble a new fan I purchased for my daughter in college. Great value for the price.
The Comfort Inn Alliance, OH, was very clean and well-maintained. There is a pool and whirlpool adjacent to the lobby. The breakfast offered a nice variety of foods in a clean, well-kept area. The room I had was very clean and modern, and the bed and bedding were very nice. The only detriments were: the access road and parking lot, both of which were somewhat dangerous due to the hundreds of deep potholes; and some minor concern for safety, given that the hotel is attached to a mall with seemingly little security between.
The site and rooms were clean, breakfast was adequate, price was decent, and the shower/tub water was hot. On personal preferences only, bed was somewhat stiff and coffee was not much better overall all from a vending machine, but it was available, as was courtesy lemon water and the staff was great! It was worth the price and better than the last one I stayed in.
We give The Comfort Inn an Excellent rating. The hotel is very clean and welcoming. It has one of the best continental breakfasts that we have seen, a great variety of foods to choose from. The rooms are spacious, and very clean. For the price - you cant beat it! Very affordable. We did not utilize many of the amenities, but it is well worth your money!
Great facility. Room was good. Parking lot is horrible. Signs state the hotel isn’t responsible for the parking lot and it is the mall’s responsibility. However they could have warmed that if I wasn’t careful I could park my car in one of the million large craters. Watched a motorcycle rider and guest have to stop short and put his feet down to keep from dumping it in this parking lot. Horrible experience.
Clean. Good location for the area I was in. Attached to a Mall. Nice pool. Quiet. Nice room. Nice thick carpet to walk on. Nice bed and pillows. In room coffee n tea. Clean. Lots of food near by. I recommend it. Parking is part of the mall parking. If youre by yourself, its like walking to class far away. If your with family unit, its like walking into the mall from a far away parking spot. So try to carry everything in on the first shot either way. Its a nice place and clean. Its way awesome if youre used to the construction workers hotels our foreman usually put us in.
Our room had been updated with new furniture, a comfortable bed and bathroom fixtures. Carpet was new and the linens were very nice.Breakfast was ok. Our only complaint was the parking. The motel adjoins a mall and the parking lot is in very bad shape. It rained during the night and there were lots of big puddles in the morning. According to the staff, the mall is responsible for the parking lot and refuses to let Comfort Inn take over their portion.
Room was clean, well appointed. It was also very hot, about 80 plus degrees when we went in. But thermostat read 68. We stayed 2 days, kept air conditioning set on 60 to get room comfortable and we bought a box fan to have our 2nd night. Parking lot is horrible as is the long drive back to the motel. Facility is dated, elevator smelled. You hear every sound in rooms next door and hallway. First night I was woken up at least every 30 minutes up until 2:30. Shower also would not allow you to use faucet option, lever was stuck. We didnt eat breakfast either day so I can comment on that. Oh...and ice machine was falling apart. You had to hold panels up and in place to get to work properly.
The staff here is very courteous and helpful. The pool is perfect. The hot breakfast is very good as hotel hot breakfasts go. They vary it slightly, but there is a really good selection of food and drink. Sausage one day, bacon the next. Eggs scrambled one day, then folded over with cheese another. Make your own waffles and the regular continental breakfast stuff. No problems with the room. The wi-fi is good. Lots of outlets in the room to charge anything. Maybe tricky to find, since it is behind a shopping mall (which doesnt do very good maintenance on their parking lot--there are lots of potholes). The exercise room was being remodeled while I was there, so not sure how that will end up. In fact, they were remodeling the lobby, too and the front entrance, so at least they are investing in the property. Room had a hair dryer and iron and board, which was nice. All in all, a very pleasant stay.
I just needed a place to sleep for one night. Room was clean and quiet. I liked that there were 5 pillows on the King bed. Bed was very firm which I like. I didnt use any of the amenities so cannot comment on those.The hotel is well hidden behind a mall theater. When your GPS directs you past the loading docks just believe it instead of going back out to the main road twice like I did.
We typically stay at the Comfort Inn in Alliance, OH when visiting a relative in a nursing home. We always have an excellent stay, sometimes with small glitches that are easily resolved. The staff is generally very accommodating. On occasion we have brought our dog with us and again were well received at the hotel.The breakfast bar is full service with a good selection of items.The rooms have always been well furnished and clean. As my wife is a medical professional, she always checks for bed bugs or other issues. Comfort Inn has always passed her inroom inspection.We will continue to stay at Comfort Inn during our trips to Alliance, OH.
The hotel was very nice, clean. Our room was very spacious and also clean. Loved having the mall attached to the hotel. If your looking to do some heavy duty shopping it will disappoint, it is not very big but it did have a movie theater. The diner in the mall was really good, hamburgers are really good. The pizza place is really good also.
The room was just ok. The hotel was rated “excellant” but it is no where near excellant. Needs major work. We are finding that if you want a decent hotel within the choice privileges line you have to look for a rating of “exceptional. The shower was the worst shower we have ever had. No pressure at all!
Very nice and friendly staff, beautiful flowers as you walk up but a dark and dated feel to the hotel. Breakfast was your average hotel fare, pool was nice, hot tub jets were broken, humid rooms. Our bathroom was nice--clean, pretty shelving, felt more updated.
We were quite pleased with this hotel and how near it was to all the cemeteries we were trying to find. At first I wasnt sure how safe it was, considering the area, but it was fine once we got checked in. There was hot cookies at the desk and cold, refreshing lemonaide in the hall. Everything in our room was fine, and the breakfasts were just what we each wanted.
Staff was great. Parking lot is TERRIBLE. Room was a bit skeevy. Shady people hanging out outside the lobby as well as our window late at night.
I requested the jetted tub room as pictured online for Comfort Inn Alliance.The pictured room shows an elegant, clean-looking extra-large jetted tub within the room.Yet the room we actually got had a jetted tub between the bed & toilet - the bathroom was open to the bedroom & the bed was separated from the toilet by a shower curtain around the tub. It was actually repulsive, as opposed to relaxing. How romantic - listen to your loved one use the toilet.The jetted tub was, however, super deep- nice for a bather, but it was so deep with no assistance / handle to grab when getting out. Bathers had to press naked selves against / hug bathroom wall to get out of the deep tub.Also, no mirror in the actual room (just one in the bathroom) made it challenging for two people to get ready at the same time. Bed was super comfy & I appreciated blackout curtains, ability to run the AC fan constantly, and inclusion of numerous pillows and a digital bedside clock.Anyone using the pool is in full, awkward view of all persons on the hotel lobby.Located behind adjacent to a dying mall with a worn-out parking lot. Might be nice if you want to catch one of 3 movies playing in the adjacent theater.
Clean, comfortable, attractive and bright enough room. Breakfast was good except for warm, not hot enough coffee. Would recommend room to others but parking lot needs complete overhaul and common areas could use more attention
This is a nice hotel with a nice big pool and hot tub. It is connected to the Carnation Mall and visitors can go to the mall and see a movie without going outside. Rooms are clean and beds are very comfortable. We would stay again.
Overall, a nice room with decent amenities. Very affordable. Parking lot is pretty bad, but it’s not the hotel’s fault (I don’t think). Breakfast buffet was just ok, but I got there towards the end of service, so pickings were slim and quality was so-so.
We had a good experience at this hotel. Nice breakfast, friendly staff, quiet area, enjoyed the pool and hot tub. The only negative thing that happened is our room was suppose to have a sofa bed and we didnt have one so had to use a rollaway bed which was quite uncomfortable. Hotel is tucked away back from road. Hard to see in the late hours. Close to College football game that we attended.
This is the only place I stay when Im in the Alliance area. The entire hotel was recently remodeled and refurbished and is like brand new. Rooms and public areas are always very clean. Mini-fridge and microwave in the room is always a nice convenience. Indoor pool and hot tub/spa were at the perfect temperatures for swimming and relaxing. Front desk staff very courteous and customer-service oriented. The Managers Reception get-together for the hotel guests on Mondays and Wednesdays is like the icing on the cake. (The sloppy joes were delicious, Jeremy!) This is the place to stay. Looking forward to returning!
Upon entering the hotel, hotel snobs would immediately turn up their nose & walk away. The entrance had dated decor, atmospheric conditions were hot humid and smelly with pool chlorine coupled with other odors. The pool should gave been an attraction yet it was an eyesore. A few of the front desk personnel were uninviting.I finally reach my room. WOW!! PLEASANTLY surprised with a beautiful jacuzzi room. The jets of the jacuzzi were not operable but that did not keep me from having a relaxing spa day in my room.Next morning for breakfast was quite disappointing. I was able to get an apple & cup of juice because there were sooo many people for breakfast that the staff was unable to keep foods refreshed or replenished.Upon leaving, I left.You judge.
I have stayed at this hotel numerous time. They have done a nice job upgrading their rooms. The beds are very comfortable, however the pull out couch is average. I would recommend getting a room with 2 beds versus relying on the pullout. Great breakfast hot eggs and bacon, sausage gravy and biscuits, numerous pastries, yogurt, fresh fruits, and good coffee. I have stayed here 6 times in the last year and this last time the heater was not working in the room. I do not need it real warm and neither does my wife so we were fine. The couple we were with had similar issues with their room and they moved to a different room.Overall a great place to stay in Alliance.
The staff was awesome, really they go out of their way to make us feel welcomed. Being that we have a large family, the staff usually cgringes when they see us walk in the door. Not here they are always nice to our children and even call to make sure our room is okay. The rooms are standard hotel rooms, You get what you pay for basically, But they are always clean and if theres any issues they fix them immediately. Being able to go to the movies without going outside is a wonderful bonus
Stayed 3 nights. We checked in and went up to the room. The refrigerator had iced over and was starting to melt ice. Door wouldnt close. TaKaya went to another room and CARRIED a refrig. to us with no cart! She and my husband got the #1 to the nearby ice machine area. Weve stayed here before and always receive great service. As requested, our room overlooked the parking lot. We could see when our family was going or returning. No need to call their room. Great breakfasts, comfy bed, large screen tv. Friendly staff. Im computer illiterate so Im not sure about the WiFi. (The brand of toilet paper is not good or comfortable to use. Must be a C.I. chain brand. Same at next hotel.)
The staff is very friendly and courteous. We enjoy staying here when we attend an event at the University of Mount Union. The amenities are excellent with newly updated rooms, excellent breakfast options for anybody. My wife had no issues when she was working off her laptop with the wifi at the hotel. Close to shopping and restaurants. Short drive to Mount Union but a great value and room.
I found the hotel to be clean and the staff to be friendly. It included standard amenities one would expect in a budget-friendly hotel, but nothing more. The decor was minimal, and the breakfast was mediocre. The location behind Carnation Mall provided zero charm or appeal.
The room smelled like someone had previously smoked in a non-smoking room. The lady at the front desk did try to remedy the stale air with a portable air purifier. It helped somewhat but was rather annoying to try to sleep. I didn’t like the 4 small pillows. Rather, I would have 2 large pillows. The mattress was way too soft for my liking. The bathroom was very clean which was appreciated. The notebook in the room for the TV channels didn’t match the order of the actual channels. If one punched the number of the channel on the remote control, the TV just became “white snow”!
Stayed one night just to get away. Its pretty nice here, nothing bad to say. Pool time is monitored now so only so many people can swim at once, so wasnt crowded .
Unclean and auto/door lock was released and was not secured for me. unerving
This Choice Hotels property wins hands down for outstanding overall experience. Our entire group enjoyed our recent two-night stay. The rooms were clean, pool was great, breakfast was terrific, and most of all - everyone on the entire staff was extremely helpful and friendly. We highly recommend the Comfort Inn in Alliance, OH.
This is one of my favorite places to stay in the Great State of Ohio. Rooms and public areas are always very clean. Swimming pool and hot tub/whirlpool are always at the perfect temperature for maximum enjoyment and relaxation. A very enticing hot breakfast buffet with eggs, sausage, potatoes, sausage gravy and wide variety of other choices to accommodate my bear-like appetite. Looking forward to returning!!!
Was not told on phone about hour limit in pool ,when we called just to ask about if pool was open . Was not told free breakfast was a Jimmy Dean sandwich and a warm fruit cup . Also rude day staff . Dirty dusty rooms beds not comfortable
We decided to book a room for NYE for my son and his cousins to swim and have a good time. The quality of service that we got was superb. They had pork and sauerkraut for the quests, and the Continental breakfast had a wide range of things (BACON!) that even my picky 5 year old would eat from. I was not expecting such a nice experience when i first booked the room! We will definitely be going back!
A very clean and well-maintained hotel. Staff is very professional as well as friendly. Very roomy suite with refrigerator AND microwave. Very nice indoor pool with whirlpool (water temperature in each consistently near perfection!). Functional little fitness room with treadmill. I always look forward to the breakfast buffet:May very well be the best in the state! And the novelty is that the hotel is attached to the Carnation Mall:Lots of opportunities for shopping, eating, movies plus South Beach within walking distance of your room...A vacation within a vacation! Looking forward to returning...
This hotel is hands down the best I’ve ever been to. The pool is heated and big and the hot tub is really nice. The breakfast is really good. The staff is very friendly. Rooms are very clean and internet is fast. I wouldn’t stay at another hotel after staying at this one.
Not up to the Comfort brand. And the parking lot and entry roads we deplorable.Will find another hotel for our upcoming stays.
Booked this place on accident. It was decent but if you dont know the area you could miss it as its all the way behind the mall. Beware of the one million pot holes in the road driving up to it along with the parking lot with no lines or structure filled with cars just parking wherever they like. The front desk guy was nice and let us check in early.
Before booking the room I called to ask a few questions and the lady was very helpful. At check-in the woman was very welcoming. The hotel was clean and the room was perfect. Breakfast was typical Comfort Inn breakfast which is delicious! We loved the swimming pool and hot tub.Thank you!
The hotel is very dated. The pool area especially was disappointing. The hot tub is non existent. It has crime scene tape across it and a foot of dirty water. The pool looks like a rec center, not something in a comfy hotel... its very humid in there (its a glass enclosed room). The room itself was cleaner then expected after seeing the pool. The staff were friendly but there is a towel policy. They would only give us 2 towels. We need more than 2 towels for 3 kids and 2 parents. Guess they were worried about them being stolen. The neighborhood that surrounded the hotel is very run down & come to find out has a bad rep. We stayed here out of necessity, but I wish we would have forked the extra cash out for the other hotel down the street that looked MUCH nicer. In my opinion, I think they want too much money for this hotel. They need to do some updating. && fix the hot tub!
Pool was great. Jacuzzi in room needed updating, took way too long to fill. Do not like that only a curtain separates the bed area from the bathroom. Our non-smoking room reeked of cigarette smoke in the bathroom. I did not personally care for the taste of the hot foods at breakfast, expect the waffles.
Rooms and public areas are always very clean. Staff is always very friendly and accomodating. Water in the indoor pool and hot tub are always at the perfect temperature for maximum enjoyment and relaxation. Hot breakfast buffet is one of the best in Ohio. Always a pleasurable experience... looking forward to returning!
Found 2 roaches in the room. I cant fault the front desk - if the housekeepers would actually clean the rooms this wouldnt happen and management needs to increase the exterminator from once a month to a few times a month.Front desk help was great
Wouldn’t recommend, parking lot is horrible, housekeeping is terrible. Had ants and tub was dirty. Hallways has pee stains from dogs. Paid way to much for this hotel.
The hotel is well maintained. The rooms are clean and comfortable. Jeremy and his staff are amazing. They are friendly, efficient, pleasant and helpful. I highly recommend this hotel for anyone visiting Alliance.
I loved the location, it is behind the Mall near the Wal-Mart, Lowes, ApplebeesThe place is pet friendly (unlike the Hampton Inn down the road) and our small dogs are perfect travelers and quickly became the focus of many snuggles with the staff and other pet loving guestsWe even booked another room so my wifes sister and her kids could come up from Homeworth to do a pool party and pajama night outIt also did not hurt that Comfort has their promotion going of stay twice and get a $50 gift card. That cuts the cost of stay down to a no brainerRoom was clean and didnt smellBeds were nice and pillows slept greatStaff seemed very nice, never had an issue as they were very kind and happywe had a pet along with us, no issues there. They staff even asked to pet themOnly complaint is not the hotels fault, the parking lot is maintained by the Mall and could use some attention as it was rough but the stay was still greatI would stay here the next time I am in town
This is a wonderful hotel. It is so clean. That includes carpets... Everything. The staff is incredible, so friendly, knowledgeable, and helpful. From the moment you step into the lobby, to the moment your head hits that wonderful bed, complete with down comforters and pillows, you will think you are in a luxury hotel. While it is luxurious, the price is very affordable!
The clean room and the comfortable bed is the only thing going for this hotel. Front desk staff were ok except the person who checked us out. He was terrible. The hotel is in an awkward location, behind a mall. The parking lot is a mall parking lot. Lobby is outdated. Breakfast was good. Not a lot of variety. Worked in a pinch.
This facility is aging, but have been fairly well maintained. The staff was quick and courteous and very accomodating with any reasonable requests. The breakfast offered a good variety of breakfast items; hot bacon, sausage, sausage gravy, scrambled eggs, and waffles, as well as juice, coffee, milk, bread, pastries, hard boiled eggs, apples, bananas, and the traditional cereals. The room was passable for cleanliness. I found a few peices of stray human hair in the bathroom.
The hotel is very clean staff friendly and knowledgeabley only issue wa the hot tub it needs to be emptied and cleaned professionally so much dirt and grime. I believe it is a health hazard. The public areas were a pleasant area the bathrooms very clean. Hopefully you will take care of this issue for the guest that come.Sincerely
Room didnt stay cool, refrigerator made noise and I had to shut it off, My stay depended on my daughter progressing in a week long golf tournament. The manager stated I had to pack my things up, check out and check back in if I needed extra nights in order not to be charged a cancellation fee. The hotel was not even full.Noisy people in the room right next to ours ended up getting into a fight and arrested at 4am right outside our door. The front desk never said anything about this at check out. I will never stay here again!!
The rooms were very clean. All of the staff was very friendly. Weve have stayed at this hotel before and the front desk remembered us from our stay over a year ago. The breakfast in the morning is a also very good.
The staff was punctual and friendly and the room was as clean and comfortable as one would expect. The breakfast foods were a bit understocked due to the number of guests later in the morning, but I suppose I shouldve just gone earlier. My only complaint is that the snack vending machine wouldnt take bills and stole the 50 cents I put in the coin slot
Comfortable and clean with a nice pool. Friendly staff, with a great continental breakfast. The beds were very comfy and the tv was nice. Bathrooms weren’t modern but still clean and nice. Weird parking lot though
The Hotel experience is what my girlfriend and i expected when we decided to go with the cheapest option in the area. The hotel did have some up and downs to it but it was a good experience all and all.
The hotel is hard to find as it is behind the shopping center. Also as it is attached to the shopping center it has a massive parking lot far away from the entrance of the motel unless youre one of the lucky 2 or 3 who get an up close spot. Also the parking lot is in terrible condition. They woke me up this morning with the patching crew, but how do you patch up potholes in the dirt? Inside has clearly been updated and is nice with hints of things from the 50s, like the AC/heating unit under the window. I would stay here again, just try to arrive during the daylight so I can find it and hopefully miss some of the potholes.
The hotel was clean and the staff was friendly. People should know it is behind a part of the mall that looked empty. We missed it three times because we didnt expect it to be so far from the main highway. Might be nice to mention that. Overall a nice stay.
Service was great we checked in early Sat morning around 7:30am .At that time we was told my Family could get Breakfast.Then after eating a great Breakfast we got things to our room and it was real nice. My two boys enjoyed the swimming pool and workout room. over all this was one of the best stays we had.
The motels fine and the staff is nice and friendly. However getting to the parking lot is just about impossible due to the terrible access road. Its seriously the worst I have ever seen. Potholes so deep i think you could get a car hung up in them.
We stayed in Alliance, OH for 2 nights. The location is in the back side of a mall. The parking lot is in need of some love, so its confusing and rough. We booked 2 queen beds but ended up receiving doubles instead. The room wasnt as nice as I would like. The hotel was serviceable for our needs but Im not sure I could recommend it to anyone else. The staff was friendly and made the stay more enjoyable.
This property does meet the high standards that I have expected from a Choice hotel. However, it seems to be a favorite stop for truck drivers and that attracts activity that is less than desirable. During my stay, the police visited an individual on my floor twice.I would not recommend this property because of the clientele it attracts.
When first arriving the room seemed clean but after about 40 minutes in the room that all changed. In the space between the end of the couch and the wall my 3 year old found 3 24oz beer cans, one of which still had some in it and almost took a drink of, best the staff did at the time was tell me sorry. Later that night I went to heat up some food only to find the microwave with food all over it. When checking out I informed the lady at hThe desk of all this and was told the room would be comped 50%, the next day I check the statement of the choice website only to find that only 25% was comped, so I am still dealing with this issue. I will now being using a different hotel brand of my needs when in the area.
The hotel was isolated behind an abandoned JC Penney store. The parking lot was littered with potholes. The elevator nearest my room was broken forcing me to have to walk to the end of the hallway, ride to the third floor, and walk back to the front to get to my room. The staff was pleasant and the breakfast was good.
This is a terrible Comfort Inn. I think they quit maintaining it about a decade ago. The access road was littered with potholes...I thought were going to loose the car! Do yourself a favor and stay somewhere else.
Cleanliness was iffy. Sun came in through the non- dark drapes. We paid $800 + for four nights. So disappointed.
The breakfast was AWESOME -- fresh, hot, delicious, excellent quality and variety. Super nice breakfast staff attendant. Room was clean, beds were VERY comfy and pillows were AWESOME. HOWEVER -- the heating/ac unit is so old it is ridiculous. It was VERY VERY HOT in the room, and the ac function would not run sufficiently to cool the room -- it kept shutting off automatically. Really unbearably hot -- and it was about 40 outside, window not designed to open, so we were stuck.
I was a little surprised to see this hotel attached to a mall. The good thing about that is that you can walk from the lobby to the mall for food or shopping. The bad thing is that the mall parking lot is a little less convenient as far a distance from parking to the front door. There are plenty of other places to eat or shop nearby.The hotel was very clean, well maintained, had a good deal of amenities, and friendly helpful staff. If I stay in Alliance again, I will definitely stay at this hotel. No problems at all.
First off it was very hard to locate being positioned behind the mall with no signs near the entrance to the mall to help. Breakfast was good. Room needed some maintenance. Some staff were disrespectful of guests by smoking right in the entrance way. We did encounter one very nice staff member working the breakfast area. I found it to be a little pricey for what we got.
The staff is unparalleled as described above. But the facilities are poorly maintained through what seems to no fault of the staff. The grounds are lovely, the rooms are spotless, but there clearly need to be more resources devoted to maintaining the hotels infrastructure: not enough hot water, broken doors, etc.
The motel is adequate. They are remodeling. I have stayed here many time over the last 8 years. It is a nice place to stay The only large issue I have is the low rent tv channel choices, no History channel and other popular channels. Tv channels ESPN and news needs to be upgraded.
Breakfast was just ok, but everything else was great. Nice big conference room for our family reunion to use. Parking lot pavement is bad but landscaping is beautiful at the hotel front. Thanks for the great service!
Booked for a late valentines night got a king room with jetted tub that took 45 minutes to fill( weak water pressure). Hotel was clean and staff was friendly. WiFi was slow and would not work most of the time. The bed was hard unlike other comfort inns I usually love the beds.
Staying here for years during family reunions , customer service is very nice and rooms are nice, just the roads coming in and out are in bad condition.
The location of the hotel was in a horrible placr very hard to find, in thr back of a parking lot it didnt even look like a hotel. It was out dated, not very clean, smelly. The room was small the queen beds were very small more like full beds and the room smelled like smoke but it was a non smoking room. The breakfast was very minimal, not much choices. I would not say there again.
Room was clean and mainly quiet. Breakfast seemed to be a bit better than previous stays. Wished there was a flow control in the shower, it was either off or full blast. TV preset to a specific channel and volume when turned on. Considered volume to be too loud especially if TV was turned on very early on the morning or very late at night.
My family only stayed here for one night but enjoyed the hotel. The room was clean and nicely kept up as well as the bathroom. It had all the amenities that a more expensive hotel would have. The breakfast was delicious! The staff was really nice!
We arrived quite late and was difficult to find at night, being that the hotel is behind a mall and the roads/signage arent very clear. The hotel room smelled like cigarette smoke and we smelled smoke the entire morning while using the bathroom to get ready. This was for a college visit so next time I would stay at a different hotel closer to campus. The free breakfast was nice, best part of the stay. There was a man sitting in the lobby with a dog that barked at everyone that passed and the front desk staff (college kids?) barely looked at me during checkin and checkout. The room was clean and nice. Our room had a decent sized fridge and microwave not many hotels have that.
Overall nice experience. The rooms were nice, the pool was nice and the breakfast was a lot more than we expected. There are several places to eat nearby and there are stores also close by. The parking lot was in disrepair but other than that it is a nice place to stay. The staff was very friendly.
It is a bit hidden but the parking lot is huge and full of pot holes. Rooms are nice at the price. Pool area is cool.
Positive: Staff Negative: No
Pay the extra money and stay somewhere else. We were there for a football tournament & to visit the HOF. Glad our son stayed at another hotel with his team. Free breakfast was something that should be served to inmates. The fitness room has three machine. The hot tub doesnt work. Park however you like, its just a random lot.
Be prepared when you use this hotel. It is located behind a mall and is hard to get to. You will get a plain, tired, basic room which may or may not have had pets in it as this is a pet-friendly hotel. Be prepared to ask for a non-pet room if you have allergies, etc. Breakfast is the usual choice of artificial eggs and bacon or sausage, waffles you make yourself, cold cereal or instant oatmeal, a small selection of breads and pastries, and a refrigerator of yogurt and hard-boiled eggs that I recommend you leave alone. The eggs were stale and not edible. The hotel staff is friendly and the night staff is especially helpful. However, for your money I recommend traveling 1/4 mile down the road to the Holiday Inn Express.
Hotel is tucked behind the mall. Parking lot is owned by the mall and it is a beat up mess. The check in was easy. There is a pool. Cookies every day at around 5 P.M. The room is very comfortable has 4 pillows on the bed. TV is a 30 in. Has spectrum cable. Breakfast is a warm Continental. The only knock is news for breakfast is a national news channel that really gives no local news.
Parking lot and road to hotel are a mess! Continental breakfast was fine. Pool and hot tub are fine. Facilities need a face lift. Computer in lobby couldn’t connect and couldn’t print.
The best hotel i have been to. Cleanest rooms i have ever seen. Staff was friendly and nice. I will go back again
I will say I do believe this hotel needs some updating. There is some mold growing in the corners of some of the rooms. And I think the pool should stay open til midnight at least or maybe all night. A lot of people have insomnia and being able to go and swim or sit in the hot tub really helps. SWIM at your own risk after a certain hour. Breakfast is great. I love the bacon and eggs day. I dont like the sausage and egg day. And maybe a washer and dryer on each floor. Thats all. Thank you.
We booked a non-smoking room but immediately upon exiting the elevator, we could smell the odor of old smoke in the hallway. The room was in fact marked as non-smoking, but there was a strong musty stench of old smoke permeating throughout the room and linens. There was serious water damage along the exterior wall of the room that had not been repaired. There were also tears in the furniture, peeling wallpaper, stains and lumps in the carpeting and broken tiles in the bathroom. I attempted to dull the stench by turning the A/C down, but the unit only haphazardly held the temperature setpoint. The room was completely unacceptable. The hotel is undergoing renovations; the fourth floor rooms are complete and look nice. The fifth floor rooms are not renovated and the one we were given was totally unacceptable. Stay away from the fifth floor; demand a renovated room.
Won’t be going back. This is the 2nd time I’ve stayed at this hotel both times were satisfactory. I believe everyone deserves a second chance so I gave them one and they don’t deserve my service again
Clean rooms, hot shower/bath water, and a good hot breakfast! Staff very helpful and the place was quiet. Beds are a little stiff to my liking and the coffee didn’t rate much better than vending machine quality, but those are minor comparatively.
Has good amenities, and is easy check in amd check out process. But walls are too thin could hear even bodily functions of other guests in connected room even, definitely turn tv on amd up to drowned that and more out.
This hotel has a great location, is safe, clean, comfortable, and best of all has an awesome staff that is friendly, accommodating, helpful, and smiles! We were in town visiting family and couldnt have been made to feel more at home and welcome than if we had stayed with family members. We will definitely return to this location, and probably more often, because of this fantastic experience.
The Comfort Inn in Alliance, OH is a good place for a weekend getaway. My room was comfortable and clean. The indoor pool and hot tub were a treat during my fall visit here. After seeing the extensive breakfast sellections I was sorry I did not eat breakfast prior to my checkout date. This hotel is attached to the mall and theaters,so one does not have to go far to find things to do.
Your Comfort Inn Team. That’s a 4 out of ten. Positive: comfortable room, bed, staff considerate but ineffectual. etc. Negative: general areas dirty, carpet grungy, elevators smelled. Asked front desk to change the mat in the elevator I used. Three days later still nothing done. WiFi intermittent and no way to get help on the weekend,Your photo of the building entrance is a fabrication and is nowhere to be found on this property. Rather it is surrounded by crumbling asphalt and huge potholes.Negative: general areas dirty, carpet grungy, elevators smelled. Asked front desk to change the mat in the elevator I used. Three days later still nothing done. WiFi intermittent and no way to get help on the weekend,Your website photo of the building entrance is a fabrication and is nowhere to be found on this property. Rather it is surrounded by crumbling asphalt and huge potholes.
Good hotel. nice beds. nicely priced. clean room. good place to enjoy some downtime. good temperature. having my own heater/ac was nice.
Very good service. housekeeping even passed my trash test. The chocolate waffles ware the best Ive ever had. My only complaint is not under yalls control but parking lot needs a huge repair. But great service and I will surely be staying here again on my next trip to
I love the Comfort Inn in Alliance, OH and any time I plan to stay at a hotel for fun, they are my first pick. My only issue with going here is the parking lot.
The people that work here are great and the hotel is directly attached to the mall and Southbeach Bar which is very convenient. Near everything you could need during your stay and many restaurants around. Only reason I rate it three stars instead of five is because the parking lot is an absolute disaster. I can easily see somebody blowing a tire or doing worse damage. And also the fact the hotel allows pets is a huge nuisance. Theres alot of oil and gas workers staying at this hotel in particular and when we are getting off work and trying to get some rest (especially night shifts) its hugely aggravating to hear the barking of a dog next door.
Loved all workers except an evening counter guy. He was very rude to my husband and my when we ask questions about everything. I plan on staying there for 3 days in May with my daughter. I hope to have a great mother and daughter time.
We absolutely love staying there. Its definitely our favorite place to stay when we want to get away for a few days. I give it a 10
The place needs updated! Those rooms are not worth $100+ ,they should be $45-50 at the most! We got over charged because they said we broke the toilet seat, when the toilet seat was already on its last leg! They accused us of smoking the rooms out, when nobody even smoked because it was a 4year olds birthday party! They also made a remark because we were taking pictures, which I was confused about. We will never go back there, I don’t care if it was a free stay! They need to knock that place down and start all over! Words of advice, go to the Hampton Inn down the street! 😊
3.9 (199 comments)
Review №1
2022-04-10As a business owner and a travel RT I see plenty of hotels, I will highly recommend this hotel to anyone. Rooms are clean, breakfast is great, and staff is extremely friendly! I did see some people complaining about the parking lot, but if you drive slow it is not bad at all, and the parking lot is out of their control (it is the malls). Overall if youre looking for a good place to sleep, come here. They will take great care of you.
Review №2
2022-05-14So heres the deal. This is a decent hotel with a nice pool. The rooms are great for the price. It was also only about ten minutes away from the university where our event was. However, the hotel itself is behind an old, halfway abandoned mall. All roads leading in are littered with CAR KILLING POTHOLES! They havent even been touched up with cold pack! The hotel parking lot isnt great either. Wear your glasses, drive on daylight, and pay attention or you WILL mess up your car.Much of the whole area is like this. Its really a bad look for the city. What are their taxes going to? My husband and I grew up poor in Cleveland and the roads there were better. I honestly feel bad for the business owners around here. They need to band together and pitch a fit over this.We traveled here for an eSports tournament at Mt. Union College.
Review №3
2022-04-24This place is pretty good. Every room I stayed in was great. They had a decent breakfast. My only grip is the parking lot. Youll have to be very careful coming in and out.
Review №4
2022-06-10The road leading up to it is so full of massive potholes (a LOT of them) you feel like youre in a war zone. The front desk people totally could have indulged us (we asked for a room with a large tub - its been done before, easy!) but nope, not them. They just hemmed and hawed through any reason they could find not to accommodate us. Keep your money or go elsewhere. (In all fairness, they do breakfast pretty well.)
Review №5
2022-06-29Positive: ....the staff members were all eager to help...the hotel was pretty clean considering the age of the bldg, even the stairwells. The breakfast selection was wonderful..they even had turkey and chicken saugage on the menu.... Negative: This location sets in the rear of a closed down shopping ctr. The parking lots are entirely TOOOOOOO GUTTED-OUT for any kind of wheeled mode of transportation to move around on...you cant maneuver around the HUGE GULLY-HOLES. The entrance is not marked
Review №6
2022-03-08I travel for a living. I stay 3 or 4 nights a week in hotels. This Comfort Inn in Alliance, Ohio does not meet the standards of a $100 a night Comfort Inn. A $70 Quality Inn possibly but no more than that. Getting to the property is an adventure in itself. The Parking lot is horrible and floods in a rainstorm, hiding all the potholes. The staff was friendly. Breakfast was good with all the standard Choice property offerings. The accessible room was large but poorly designed and quite a distance from the entrance. Not good for a person who struggles with walking. The accessible bathroom was very nice. The king bed was comfortable. The luggage carts were very old and noisy. There was mold or mildew on the inside of the outside ceiling wall. After 2 calls with the GM Miranda concerning the mold/mildew and the 2(UNAUTHORIZED) temporary authorization charges of $150 by Comfort inn Alliance who told me to contact my bank/credit card company .My credit card company did not run my card 3 times, your hotel staff did. Talk about passing the buck. Very unprofessional Miranda. This property just doesnt do things right. There are plenty of other hotels in Alliance, I strongly suggest staying anywhere else besides this poor excuse for a Comfort Inn in Alliance,Ohio.
Review №7
2022-03-24We always enjoy staying at choice hotels if for nothing more than the waffles lol. This stay was an anniversary of sorts and we enjoyed ourselves in a nice jacuzzi room, something we couldnt find anywhere else within 100 miles. Kind and cheerful people, and indoor access to a mall thats mainly empty but has a nice theater and arcade.
Review №8
2022-05-03Positive: Pet-friendly was a huge deal for us. Hot breakfast also a plus. Nice pool.Excellent mattress! Negative: The parking left much to be desired!
Review №9
2022-06-27A decent motel with large comfortable rooms but needs some refurbishment. Getting a little tired around the edges. The highlight was the small hot and cold breakfast that was pretty good.The worst part was the roadways getting into the motel around a abandoned Penney’s. The roads on both side of the abandoned store looked like a bombing range with massive potholes. If you don’t have a high clearance vehicle you could end up bottoming out as deep as some of them were. See photos of the smaller chuckholes.
Review №10
2022-02-27Great until leaving and then, we had other clients that have rooms flipping us off from their windows, when we were playing a game with my 6 year old daughter of can you find out room window.? And as she was looking the ignorant lady and what I’m guessing is her son, Waved and then the mother then turned around and flipped us off…Pretty Disrespectful if you ask me…