Online care
Yes
Columbus Springs Dublin in Dublin
Categories
Location on the map
Dublin, Franklin County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 614-717-1800
Site: https://columbussprings.com/
Site: https://columbussprings.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (199)
I’ve attended Dublin Springs twice and it went smoothly. Please attend if you feel like you don’t want to live anymore. Very compatible with CareSource.THEY TRY THEIR BEST. CLEAN, ATTENTIVE, PROFESIONAL. ADVOCATE FOR YOURSELF.PCA’s are sweet hearts! Nurses do their jobs and go above and beyond.Dr. Bolic is sweet. She can’t read your mind, please be honest. She’s from Croatia and has a pretty accent :) does paperwork efficiently. Is very busy! She’s not your slave. I see a lot of angry comments where people are mad she doesn’t do everything they want.Christina is sweet and good at communicating your treatment plan. Dakota is efficient and kind. No one belittles you or makes you feel dumb or psycho.It is sometimes some what understaffed - always attentive and quick to help though!!! - and as there aren’t a million beds and they take patients seriously, it takes a while to get a bed. My advice - be ready to take a nap. No phone no belongings while you wait. Bathroom down the hall and they pop in and provide water and meals as needed. Be patient. Please.When I attempted suicide, I was in Willows unit.My second time, they had no beds in Willows so I was placed in Meadows. Meadows is primarily for psychosis and schizophrenia. I felt safe and secure and staff were efficient. They are good at communicating and despite the stigma that ward has, I never witnessed any misbehavior. I do wish they had more activities but there’s TV still. There’s always great group cohesion between the wards.Here is my daily experience:8 AM(ish) - Wake upcoffee provided, water/juice machine available 24/7, TV on, phone calls allowed, get ready8:30 AM Goals groupfill out a work sheet to set goals for the day9 AM Meds! Nurses track you down ALWAYS even finding us outside to provide meds.9:30 AM BreakfastALL MEALS HAVE PROTEIN, VEGGIES, CARBS. Kitchen works hard! Very sweet. They happily provide seconds and will make you a PB&J or turkey sandwich. Be vocal and advocate for yourself for special diets - they’re not perfect but ALWAYS accommodating10:30 ish Outdoor breakSmoking cigarettes is allowed. Free ones available.11 AMish TherapyThere’s music therapy!! Art therapy! Psychotherapy!! They do amazing!! There’s a therapy dog! So cute! Fun trivia games team bonding song requests art projects! Positive and uplifting12 AM Lunch!They do their best always fillingUsually Outdoor breaks after1-4 PM Therapy, Free time5 PM Dinner6 PM Outdoor break7–8 PM Free time8 PM meds9 PM Bedtime sandwich and snack10 PM BedTV on until 11. Rec room and water/juice machine available 24/7Many of the negative reviews are angry family members or helicopter-y and demanding spouses who found out inpatients aren’t waited on hand and foot and worshipped by staff or they didn’t get called back as often as they liked. It’s distressing to see the place so negatively torn apart when I can VISIBLY see all the hard work and effort they put in. Trust they’ll take care of you.Anytime I requested socks, underwear, towels, etc they got me supplies within 5 minutes. They are so amazing!While I’m still battling my mental health I attend PHP and find it very fulfilling!Trust the process.I would return any time happily if I need it.
I was set to start PHP at this facility this Friday 04/22, everything was in order for me to start until i received a phone call from their business department and spoke with Christina. She informed me that in order to start PHP, I had to pay $2200 upfront. When i asked if there was any sort of financial assistance or any way for me to start a payment plan, she very rudely stated “we are a PRIVATE hospital, I can recommend some cheaper options but….they aren’t us.” When I told her I had to speak to my fiancé about this new information, she completely lacked any sympathy and only cared about getting an answer quickly. I don’t know about anyone else, but I don’t have $2200 just laying around. I was really looking forward to getting the help and treatment I need at this facility as they were so accommodating and kind up to this point. The kind woman that gave me my assessment, Dawn, was incredibly thorough and helped me with all the questions I had. It wasn’t until I spoke with Christina that I realized this location cares more about money than they do about their patients. I called my insurance who validated my concerns by saying they had never heard of such a facility to ask for such a large sum of money before starting treatment, and gave me a list of other places in my area that can help me, and I will gladly be giving each one a call until I find the right fit for me. If you are starting the process of looking for a treatment center for mental health, advocate for yourself and do not settle for places like this.
I’m posting this again because they removed it immediately after I posted it which is beyond unprofessional. Here’s my review they removed: “I never leave reviews. This place is absolutely disgusting and filthy. After waiting nearly two hours after my scheduled appointment time, I was taken back to a filthy room covered in toenail/fingernail clippings, vomit and liquids streaking down the wall, and expletive writings all over the broken walls and furniture. If this is what it’s like just being evaluated, I don’t even want to know what the actual inpatient ward is like. Doctors/nurses acted unprofessionally and asked me personal medical questions in front of everyone in the lobby. Save your time, money, and mental health and go to OSU Harding instead”
My son was here for a few days due to thinking suicide. He really liked the staff. Food ok. Even get snacks around 8 pm. Played cards and games with other patients even brought home new friend contact info. Its not a place for diagnosis its for emergency intervention. A local hospital sent him here. The 2 ladies Saturday night at the desk were easy to talk to one we talked to over 30 minutes when we dropped off my sons books and clothes. my husband called you today which you can disregard because it was more of a father son issue when our son came home today which made my son take off. He didnt want to go to counseling afterwards or take meds. I calmed him down got him to his outpatient appointment this afternoon .
I have been trying to get ahold of someone for over a week for services. I was in a crisis. Went in to get set up for treatment, was given an appointment, then waited for over two hours and was finally asked to Leave my phone number and someone would call me. I finally called back the next evening and demanded an assessment so that I could get in line for some treatment.I then called yesterday (about 6 days after the initial assessment) to discuss treatment options and was told I would need to do discuss my assessment and reassess and was given an appointment for the next day. The time comes for my appointment and not to my surprise i hear nothing. I call and speak to someone, told them I’ve been waiting for a call, she takes my info and assures me she’ll get back to me. Another 3 hours later and nothing. I have to give a rating based off the fact I can’t even manage to get anyone to even get back to me. I am irate and I will discourage anyone from even trying this place. Obviously they do not care or they wouldn’t have turned me away the first time, which by the way lead to an Immediate relapse. Thanks Dublin springs!
Giving one star because i cant give zero. Do not send people you care about here. They get the wrong medications, elderly is treated worse than animals, if you try to leave they pink slip you and will sedate you without any cause. This place is truly cruel and discusting and i hope that they get better staff or shut down. They say leave your loved ones a message and theyll let my loved one know but newsflash, they didnt even tell my loved one i called for 48 hours at least 18 times i left a message and when my loved one called me around 7pm the thrid day she said she wasnt told anyone had called for her at all.
Not sure why the bad reviews but Ive been in Springs twice and Changes 4 times. After my second pink slip to Springs it saved my life. Clean for 3+ years.
The psychiatrist Dr. Balic is rude and lies to patients doesn’t seem to have any care for anyone else. Some of the PCAs are super rude and spiteful. Do not recommend here it made things worse than they were when I went inpatient
This place was truly amazing the staff was great theyre very understanding groups are amazing honestly 10 out of 10 would recommend to anybody with either addiction issues or mental health issues if I had to choose between going to Harding or another mental health facility I would choose this one. I went there voluntarily and it was a great experience
This place is terrible. When I went in, the lady at the front desk was very compatiant and seemed to care and even advised they could help. When I met with the social worker that completely changed. They were very unfriendly and rude. They asked me who I talked to at my employer. When I told them I didnt know they asked me again 2 more times then said you dont know who you talked to. At one time they talked over me. I thought I was there to get help not to feel worse. At one time I answered one of my questions they even chuckled. They said they couldnt help because basically didnt qualify. They even told billing that I wanted to go into a program that I didnt agree to. When they called my husband, they were talking about another patient and my husband said HELLO to get their attention. When I left there 2 hours later I felt worse than when I went in. I would NEVER refer anyone to this place for help. It is a joke.
Dublin springs changes is the Worst adolescent treatment place ever! It’s suppose to be the best. But they only have 2 counselors and can’t keep anyone on board so the kids suffer. 6-8 weeks just to get an appointment and Shannon is an absolute nightmare to deal with. This program is supposed to be to help children and they only see them as dollar signs and way to milk more money. They do not care about a child wellbeing and should really be re-A valuated as it isn’t a safe place for our kids to be receiving mental health care.
I went to this place. so, I would like to give an accurate description of their capabilities. If your going to hurt yourself it’s a decent place to go. They will make sure your ok. If your in need to talk to a M.D. for more than 15 secs at a time, it won’t happen here so prepare yourself. This place is good for people who are already on medication and who have had therapy already. Their not trying to address any real deep issues you have. But, they will monitor you and adjust your meds and have groups; that depending on your level of self awareness could potentially help you. The food is sub par. The people will treat you with respect. But, this place is a business so if you don’t have insurance, prepare yourself for 1000$ a day. That was my position. But, having said that they took me in and got me the meds I needed and am no long in destress. So overall I’m alive and back to my normal self. Thank you
The only reason Im giving it 4/5 stars is cause I waitied almost 6 hours just to get evaulated as they said they only had one person doing them. The lady at the front office was very friendly and was great at commucating why it was taking so long. That being said me finally having the strength to Amit I needed this I didnt mind waiting. Once I finally got evaluated it didnt take long for them to say you need to be amitted which I fully expected and admitted going in that It was the best thing for me at that time. I will also say who ever it was that did my evaulation was absolutely amazing she gave me all the time I needed to explain what I was going threw between me breaking down into tears. She also was very understanding at making sure my metal records were hidden from someone else in the feild seeing them. I wont go into what I mean by that it was a huge deal in me getting help. I was so scared walking back as the doors kept closing behind me. That said as soon as I got to my room I finally felt safe from myself which I didnt feel for a while. The nurses were all great with me while I was there. The other people I was in there with after I actually opened up after a few days were all amazing. We all would spend nights watching movies, football or even just sitting talking to each other about our struggles. It honestly felt like a family having others in the room that were going threw simalar struggles makes you not feel so alone. The food isnt the best but it is also a hospital so cant have that high of expectation. I can honestly say this hospital and all people I had incounters with while there saved my life. The path I was on wasnt gonna end well and since that visit Im in a so much better place. I will incourage anyone that goes here to also do one of the two outpatient programs as well its a huge help in recovery once out. I wouldnt not think twice about going back if I ever need too. Thanks you all for what you did for me.
Dont go to this hospital all they do is to take your money. My brother in law is more than capable of taking care of himself not to mention that he have a family of 4 people who love him and willing to take care of any treatment and him at home. But when we took him to this Columbus Springs Dublin for assessment for his depression, they pink slip him in involuntary hospitalization and refused to provide him any pink slip. This hospital use all the reasons they have to keep us out of our right for their own benefit. And so far we faced so many unprofessional practices in this facility. Abuse patients right and missed treatment patients just for their benefit.
If you care at all about your son, daughter, or loved one, FOR THE LOVE OF GOD AVOID THIS PLACE!!! Even though I have a PhD, I find myself unable to effectively communicate my absolute repugnance and disgust for this practice. I have a young daughter who has suffered from depression for several years. We received outstanding treatment for several years at Childrens Behavioral Health. When my daughter turned 18, we had to find a new therapist, which has been difficult to find a good fit. We made an appointment here, assuming (wrongly) that a practice here in Dublin, next to the hospital might be capable of providing us a new therapist for her ongoing treatment. She was interviewed by an entry level employee, who asked her several questions. We asked if they were going to review her medical history; we have 6 years of medical and therapeutic records, to which they said No, they didnt need it..After a while, the social worker announced that they were going to admit her... Even though we had never seen a physician, nurse or any medical professional, as of yet. My wife was floored by this, and said, No, thats not why we came here, and were not interested in that. My daughter, clearly upset that she was told that she was going to be torn from here mother, became extremely upset, crying, etc. Eventually a nurse arrived (Olivia) and rudely told my wife that leaving our daughter was not our decision to make. We can pink slip her (Which is a term to use the law to override a parent or patients wishes.). She then proceeded to threaten my daughter, saying if she didnt calm down, she was going to pink slip her and take her away right now. Eventually, we were able to provide a safety plan (Which is in her records, had they even bothered to look) and leave the facility. With my wife too upset to drive, and my daughter so traumatized, that she spent 10 minutes throwing up in the parking lot.In summation; We went to this place to look for a therapist in good faith, my daughter answered a few pages of questions, and they tried to admit her against her (and her parents) wishes; threatened a child with incarceration (If she didnt show the nurse respect) , stating it was their right. The result is a child already suffering from depression being inflicted with more trauma than I can possibly describe.In my opinion, this place should be severely scrutinized by whatever governing body applies here. The facility itself was unclean, unsanitary, and probably in violation of several health codes in itself.I plan on filing formal complaints with the BBB, the Ohio Attorney Generals Office, and the State of Ohio medical board, if applicable. I can only hope all of the other patients and families who have been harmed here (Of which there are many, according to Google Reviews) do the same.I cannot believe that they are permitted to commit the atrocities that they are doing. I can only assume that these are profit driven behaviors, at the expense of insurance companies and their patients.
I had a comfortable stay at Dublin Springs. The staffs were awesome some was funny to have around and kept you happy others, well I guess had their own moments. All I can say is that I felt safe.. The food was great the facility was clean and a housekeeper‘s was nice and so was the chefs.., let me just say those who want the help will get the help. “ if you want the help that bad’ where there’s a will, there’s a way”and see the progress in it happening in themselves.. it’s OK to not be OKAY!!
As others have said, Im giving one star because you cant give no stars. Its a horrible place.My son was placed there less than a week after surgery, and they refused to give him his legally prescribed pain medication. Additionally they never gave him any of the messages that my family left for him on their Patient Voice-mail.
Im only giving one star because I cant give zero. Unbelievable. I chatted with someone Sunday night who made an appointment for me on Monday at 5 pm. I arrived early to fill out paperwork and then sat there for an hour, waiting. Finally at 6, I decided to leave. When I told the front desk, she said they triage and take the most important cases first. That is fine and I understand that; however - dont schedule a time for someone to come in if that is the case. I spent the whole day looking forward to getting help and instead, I left feeling worse and validated that my self worth is less than others. I would not recommend this place to anyone that needs help. At least not in a timely manner. Ill also mention that when my daughter needed help a year ago, they wouldnt see her then. This place is a complete joke. UPDATE: see below - they never contacted me. Shocked.
I thought long and hard about writing this review and Ive finally decided to share my story. I was recently in here for inpatient, I came for an IOP assessment but since I was actively suicidal I was sent to inpatient. The wait for an assessment is long so plan to be there for at least 3 hours even if you have an appointment. The Nurses and PCAs were overall pretty good the only problem I had was a PCA taking out her frustration towards any patient out on me. Otherwise I give them 8/10. The food is good and there is always something to snack on. The groups can be boring when they just read off of a paper for an hour but the Rec therapist there are really good and know how to keep people engaged.Now to get to the reason for the 2 stars. Sadly no matter how good everyone else is one person ruined this place for me, the psych doctor Dr.Ivana. When I went there I was non verbal and communicated through writing. Everyone was okay and understood expect for the doctor. Our first meeting lasted 45 seconds and all she did was angrily ask me to talk to her then she kicked me out of her makeshift office. Our next and final meeting consisted of her again telling me how she cant help me unless I talk. Not once did she ask how I was feeling, why I was there, if I still felt the same way. All she cared about was that I wasnt talking to her.I was writing things down but that wasnt good enough for her so 5 days in I was discharged. I should mention that I hadnt drank, ate, or spoke the whole 5 days while I was there until the last night.Not only that I was still suicidal Dr.Ivana knew that but didnt feel like dealing with me anymore so I was discharged. The nurse doing my discharged didnt agree with the doctors decision. I forgot to mention but I was put on Line of sight meaning I had to sleep in the dayroom and always have someone looking at me because I tried to kill myself in my room. I was still on line of sight when I was discharged which makes no sense , they dont trust me in my room alone but trust me outside in the world with no supervision. And this was all Dr.Ivanas decision. If you were wondering yes I did try to kill myself after I was discharged, I got some help from a different place and Im doing better now.All in all the psych doctor sucks but the rest of the staff are cool I only recommend this place if you have an addiction problem or you want your meds adjusted otherwise they will discharge you in 5 days even if you dont feel better. I really would have given this place 5 stars but the way Dr.Ivana treated me ruined it, even if most of the staff were good she is such a big part of the hospital that her actions trumps the nurses and techs.
I spent a week here 5 months ago and it was awful…I was transported from the ER first thing in the morning, and sat in a room until around 4pm when they were able to finish my intake. During this initial assessment I made it clear that I had trauma relating to family members’ addictions, yet they put me in the detox unit. I have no history with substance abuse whatsoever. Unsurprisingly, when I tried to attend a group I was triggered. I asked to be moved to a different unit for this reason, and the fact that NONE of the groups were geared towards my issues at all. The counselor told me I should try to feel more like a survivor and less like a victim, but the doctor told me they could move me that evening. The hours passed and I asked a nurse for an update. The doctor had left without telling anyone I was to be moved, or writing an order. It wasn’t until the next evening that I was moved from the detox unit to mood disorders…by the time I was moved I had built relationships with some of my peers. So after a couple days it felt like I was starting all over. My first night in the new unit, I witnessed a nurse being verbally inappropriate with a patient (I wouldn’t call it abuse per se, but she definitely should not have been speaking to a patient in that tone). I asked her for her name and she refused to tell me, so I had to ask a different nurse privately to tell me her name. I addressed this with the patient advocate. Another nurse told me that kind of stuff happens all the time there. During the time I was there, one patient in particular was very disruptive. They had moved her between all 3 units because they could not manage her. She would intentionally aggravate other people, and instead of finding a way to redirect this behavior, other patients were simply punished for reacting to it. She was extremely disruptive to the groups, and they did nothing to change the situation. This one person impacted everyone else’s care negatively, and they did absolutely nothing to combat that. I think for the most part the PCAs run those units and do the best they can. The PCAs are really the heart of the care team. The nurses were hit or miss. I often heard people complaining that they got the wrong meds. Not just allergy pills or vitamins but serious stuff like insulin, heart meds, blood pressure meds, etc. I was not impressed with how they treated senior patients (I am 22, but was in there with several people 60+). There was one nurse that really helped me. Her name was Melissa, and she was new at the time but you could tell she really cared for all of us. The doctors didn’t listen to me, made changes to my meds without my knowledge or permission, and were overall very dismissive. They did not even pretend to care. You only see a counselor for making a safety plan and setting up outpatient care, there is no individual therapy offered here whatsoever. The communication between them all (doctors, nurses, counselors, PCAs, office) was nonexistent. It takes forever to find anything out, and it often feels like you are not “in on” what’s happening with your care. I often felt like I was treated as less than competent in regards to knowing about/making decisions about my care. Even once I was in an appropriate unit, I did not find the psychotherapy groups helpful. They were very repetitive (understandably, as it’s short term and new people come and go each day), and not very engaging. Recreational (art/music) therapy was the only one worth going to. They give you a CBT workbook after intake, and there was time scheduled for a PCA to work on it with us each night. I can’t remember a single time a PCA actually facilitated us working on the book, and mine is completely blank to this day. Many times there would be a Zoom group scheduled and it simply wouldn’t happen. So there is actually very little therapy occurring here at all. I am $15k in debt to this place and worse off than when I went in. NOT WORTH IT!! The food was good though.
I needed help for my son so I brought him here. The wait was a little long and we almost didn’t make it back for the assessment. The lady at the front desk was great and even offered us dinner ( which was great) while we waited. He was kept and I was told I would receive a phone call in a few days i had to end up calling them. I would say communication should be a little better but other then that I think this place saved my son’s life. If he is ever in a mental state crisis I will definitely bring him back. Thank you all for your help I truly appreciate it!
At the suggestion of my therapist I came to Columbus Springs Dublin to learn more about their IOP and other outpatient services. Specifically, looking for medication management assistance, as I was looking to make sure my meds were correct for me (I have PTSD). They said of course, come over and well evaluate your needs and provide more information.I was given a telephone evaluation while in a room alone (no one physically present), had remained calm and explained again what my needs were. A social worker came in and informed me that I would be involuntarily hospitalized if I didnt voluntarily commit myself! I had not seen a doctor, nor the evaluator, so I asked to speak with them before agreeing to anything and was informed that there was NO DOCTOR in the building and the evaluator was also not in the building!I have never in my life heard of a facility involuntarily committing people without a doctor being in the building and without a doctor ever seeing/speaking to a patient. I certainly understand the safeguarding protocols that are in place to protect those in a crisis, but again I have never heard of committing someone without ever seeing them or speaking to them. Its worth noting the price of inpatient services, and that if pink-slipped you are required to pay them for those services along with any legal fees if you try to get out of the involuntary hospitalization.The State of Ohio needs to investigate this place. No medical doctor should be committing people against their will without at least physically seeing them first. People should have faith that mental health facilities will work with them through their difficult time, not take advantage of them and scare them further.
With the COUNTLESS 1 star reviews spanning from 7+ years ago to just last week I don’t understand why anyone would choose to go to this facility willingly. Even with the slight mention of medical malpractice (which once again has come up COUNTLESS times in these reviews) I would be considering other options. How this facility has not been shut down due to report after report of awful treatment from staff, manipulation, deception and so much more. They honestly should call this place a financial institution rather than medical just due to the sheer amount of money taken in from patients, without doing any actual work. Had a friend just share a story with me about being trapped in the building and not let out by any staff, which obviously would turn someone’s anxiety up 10 fold. As someone who suffers with anxiety myself I most definitely wouldn’t be able to hold it together in a situation like that… shame on this awful institution, and shame on the higher ups for not attempting to make a change after 7+ years of negative reviews.
Dublin Springs is a wonderful place for Medication management, learning coping skills and rest. I’m a huge advocate for the nursing staff. Xoxozo
I am a seasoned Occupational Therapist,in NJ whos worked extensively in mental health. My friend Aaron was discharged from your facilities night without any medication to take last night nor this morning. A prescription was called in to his pharmacy in zanesville. He has no transportation to the pharmacy until 4pm today. Meanwhile he took outdated meds in his medication box this morning that conflicts with meds Hes supposed to be taking. Aaron had no tel# on his discharge papers, NO internet access. I got the number for him online. He nor I could get anyone at your facility to help him. What kind of a mental facility,who is written up to be so comprehensive, can rush a suicidal patient out of your facility in the evening without medication and an immediate contact source?
My experience here was incredible. I was really struggling in my life. The doctors, nurses, PCAs and Therapists made a huge posit impact on my life and now I am able to live again!! Thank you all for everything you have done for me.
My Mom spent 6 days there and they sent her home in worse shape then when she went in. We arrived at 1:30 for the assessment, waited 4 hours in the lobby and she was finally admitted after 8:30pm. The doctor discontinued 2 medications in a 24hr period. She also cut her benzodiazepine and put my mom into major withdrawals. She refused to speak with me regarding my moms care and was very rude to my Mom. I will never send my loved one back to this place!!!
Hands down one of the worst experiences of my life was when I went here several years ago. It still haunts me. They will 100% try to keep you against your will should you feel ready to leave before they have ran your insurance out.
What a horrific experience of a psychiatric hospital, my partner was wrongfully involuntarily admitted and absolutely none of the staff members did anything in their power to assist in righting the wrong. Every patient is assumed the same situation, and in quotes from my partner “It is basically a prison.” Very little activities to do when you are stuck here. I am extremely disappointed in the complete lack of care regarding my partner’s situation and the questionable legality of his holding in the first place.
This place is a joke. I wouldn’t entrust the staff with treating a rock humanely. Huge waste of time and the only thing this company cares about is making a dollar off of already vulnerable individuals. If you want to pay thousands of dollars to do coloring pages at a glorified 1 star hotel, this is the place for you. Night staff is exceptionally rude, therapists are extremely unprofessional and unorganized, and the group therapy is a half baked joke. They use pink slips as ultimatums to force patients to do as they ask. The only purpose this place serves is to scare people into never trusting health professionals to actually help them with their problems.
The chef made cinnamon oatmeal with soymilk to specifically accommodate my dietary restrictions, and it was one of the kindest things anyone has ever done for me. I hope he gets to read this, because I want him to know how important that was to me. Im still touched by it months later now that Ive recovered. Thank you. Your cooking and kind conversation did more for my well-being than the entire clinical portion of my stay.Please note that this 5-star review is for the kitchen staff only, not the doctors or other staff members. They did not show me nearly the kindness that the kitchen staff did.
I was withheld against my will, there were times when other patients had medical emergencies and nurses told them to get over it, food was terrible. I guess if you don’t want to have mental health issues send someone here to scare the chemical unbalance within their brain away. 10/10 would never go again.
I have tried for months to speak with someone that can actually help me with a refund due to me. I get the run around and told to call this person or that person but no one answers the phone and will not return calls. Ive tried calling the main office and all numbers I can possibly find linked to this facility. Not only will they not return my calls, when I contacted them regarding my son being admitted they said they accepted Medicaid. Only after we drove 2 1/2 hours, had him admitted and I returned home, did they say Medicaid wasnt accepted for his age group! This place had his DOB prior to traveling there and again after arrival. Its like they just wanted to get us there for the money!!! I paid up front after that so he could be admitted. However once our COBRA insurance picked up the cost 100% I was not refunded the full amount as I was told. Basically, Id go find another place. Its a money game with them and the right hand has no clue what the left is doing. PS Just maybe some one will talk to me after reading this. The next step is to have an attorney contact them.
Very disappointed in my experience at this facility. My sons therapist was extremely unprofessional which led to problems in his relationship with me and his father. I tried to give her the benefit of the doubt, thinking that she was overwhelmed, or possibly just learning, but when I found out recently her expressions to my son while speaking with his father, I realized I needed to speak out. I hope no one else has to go through something like this. My son didnt talk to me for several weeks, because she told him something that was a lie and he believed her instead of me. We almost lost him a 2nd time and to think I was unable to talk to him for a few weeks in between the episodes, is heartbreaking. We originally didnt want him to go to this facility anyway (he had a previous experience with them), but they had to send him where there was a bed available. I will NEVER allow them to send him here again.
I submitted a claim while I was there for short term disability and they set my return to work date for three days before they turned my paperwork in. I had no way of knowing I could return to work three days before you even turn in the paperwork. When I asked them to correct it they said they couldn’t and when I asked Sedgwick to reach out they told Sedgwick I have to use PTO. Now my claim was approved through July 6th and by the time I knew the earliest I could work was the 12th.
I was admitted into Dublin Springs after many years of struggling with alcohol addiction along with depression and anxiety. I had never been to an inpatient facility and was nervous about the process. After being pushed to the brink, I checked myself into the hospital and was recommended Dublin Springs.Being that this was first experience with an inpatient experience I dont have much to compare the experience with but I was very pleased with the facility and all of the support staffing. The nursing staff was very supportive and listened to all of my struggles and gave me their feedback. Im terrible at remembering names but three left a lasting impression.The facility was very clean and I found the counseling and group therapy to very effective. Meals were good and well rounded. Overall I am very satisfied and would recommend. Im only three weeks out but I am confident in my recovery. I should have have gone a long time ago but better late then never. Thanks to Dublin Springs and please give the staff my thanks as well.
I came here as a last hope, and they showed me how much life is worth living. I owe my continual success and my life to Columbus Springs Dublin. When you walk in you are greeted by the most amazing woman ever to walk this earth, Lorena, and her laugh and smile makes your day a little less painful then it was as obviously youre at a hospital. After filling out paperwork, youre taken back for a lengthy assessment to determine what treatment is right for you. The professionals decided I needed to go inpatient. I was inpatient for 6 days and my experience was nothing short of a miracle. Group therapy works wonders for me as I have always known and the facility thrives on the group environment. All of the staff was incredible and amazing. I did not do the outpatient programs as I did not have time, but I did join the Alumni group and that has again changed my life. Now, I return as a volunteer to give back and show other people that life is worth living. I would only recommend this facility to anyone who needed to be hospitalized for psychiatric reasons.
I was inpatient there last week and I had a horrible terrifying time, for the most part. I looked them up online and thought they looked really nice and professional. The process of getting inpatient was long and apparently there was only one lady working that could evaluate me. I came in at 2:30 and got evaluated at maybe 5:30 then didn’t get taken back into the inpatient unit willows until 9. I spent my whole day sitting there waiting. I spent 6 days there and everyday was so long and boring they barley gave you anything to do. You had maybe 3 or 4 groups all day then the rest of it was finding something to do to have time go by quicker. They wouldn’t give you extra towels you had to ask for them. You have to do your own laundry.You would think for 850 a day they would restock towels and do your laundry for you. They did not have yoga or exercise or art to keep you busy like they said. The “art” I did was for 30 minutes we did origami in a class. Heather and meatball were the only things that brightened my day. The nurses on the floor were rude and brushed you off and just wanted to give you medicine to make you out of it if you were feeling anxious. The PCA’s brushed you off and sent you to the nurse to take medicine if you wanted to talk. The psychiatrist Dr Balic was extremely rude and made me cry and threatened to get staff to escort me out of her office because I wanted to talk and she wasn’t listening to what I was saying. It’s basically her way or the highway and she’ll keep you longer. They only had two phones on the unit and we shared it between like 24 people so if you needed to talk to your family you couldn’t you had to wait your turn. No visitation because COVID. The food was really good the kitchen staff was respectful. The rooms were okay. They were clean. Beds were hard you might as well have slept on the floor and the pillows were basically nonexistent. My roommate wanted to hurt herself and was and no one listened to me until the third time I said something. I was just better off staying home and doing what I was doing before. The only thing they did was teach me SOME coping skills. I learned like two things and they put me on new medicine and I’m not sure if it’s even working. Also they tell you nothing. I had no idea when I was going home I was anxious because no one was telling me anything. But if you showed you were anxious or upset they would keep you longer so you basically had to lie to them and tell them you were okay so you wouldn’t be held against your will longer.
This place still haunts my family today. My husband was there 11 months ago. He received subpar care, but Im not going to go into that today.Weve been trying to contact someone in billing for almost a month -- all we need is a receipt to give to our FSA provider. Its been impossible to reach anyone. Once my husband finally got a hold of someone, she gave him the runaround about the receipt, and how we may need to contact a doctor at Dublin springs (?) but proceed to tell him that her records state we overpaid for his stay by $500 and that they OWE US a check for $500. WHY did it take my husband calling Dublin Springs 11 MONTHS LATER for them to tell us we overpaid?! Can you imagine if we owed them money for 11 months? Anyway, that was over a week ago and we still havent gotten the check in the mail. Im thankful we called about something unrelated.Youre better off staying in a regular hospital.
I couldnt be more amazed at the negative feedback. I came here in adolescents care and I couldnt have gone into more loving arms. The understanding from the workers therapists and patients was more than I could ever imagine. Truly was the best help I have had mentally with my struggles and I will always promote it to anyone in the area with the same issues. And hey if any of you still remember this name I say hi :)
I was in their inpatient program for my depression, and the best part was being with the other patients. The social workers and PCAs are inconsistent with their rules and very clearly dont care about the patients under their care. Most of the PCAs especially are negligent and cold. Also, when I was discharged several of my belongings were not given back to me. I had to call several times to get my things back. Overall there are some helpful aspects, but very unprofessional and NOT an environment that is hospitable to those already in crisis/suffering.
I went here for the Dual Diagnosis (drug rehab plus psychiatric health at same time) in 2016. I need to go thru the treatment in order to get a kidney transplant. I started in the partial hospitalization program and then IOP. My counselor and group were great. We learned a lot and I excelled working with the staff. They were excellent in following up with my transplant center to give clearance for the transplant which I received... saving my life!Took away one star simply because they can’t accommodate patients on dialysis. If it even has an ER and inpatient rooms... if you need dialysis treatment, you simply have to go elsewhere. There are many people with addiction and psychiatric conditions From being in kidney failure yet only OSU has full hospital capabilities in their rehab and psych center. I was in the last days before going on dialysis so I had just inquired should that happen. Simply told I would have to go elsewhere at that time. Since they’ve expanded abs vs opened up three other locations, I’m hoping they’ve updated services as well.
I went in for an outpatient assessment at the recommendation of my psychiatrist.Some of the highlights included:- Being laughed at when mentioning some very painful trauma- Being told look, you came to us we didnt come to you- Having to call a family member to vouch that I was safe before they would let me leave again.This place is dangerous, stay away.
I’m not usually one to review places but I feel like it is necessary. honestly went here for a place to work on my anxiety and depression and feel like i was tricked into inpatient. No one told me that the average stay was 5-7 days and I went in expecting to be able to leave within two or three days. My experience with the doctor was not good, she was not understanding and repeatedly pushed away my concerns. The social worker was also rude to me. I felt that they expected me to get over my issues by just being there and having meds. There is no one on one therapy and the first few days i was here the group therapy was unhelpful and just a guy talking at me about unrelatable things. When i would share concerns, they would tell me i’m unstable. Really i was just frustrated by the process and the way i was being treated. Some of the PCA’s are nice and it’s a clean facility but that’s really the only positives. The food was gross, and the front desk staff were consistently rude to my friends and family. I feel like i helped myself cope with being there, but it was very little that they did to help me.
Wish I could give NO STARS!!This place lacks in transparency, integrity and overall customer service skills and most importantly compassion.We were told our insurance was accepted only after waiting for over 2.5 hours and vitals taken, we were told our insurance was not accepted at this PRIVATE PAY facility.$4,200.00 for a 5 day detox! Beware!These people do not care about their patients!The male receptionist was very rude telling me I needed to understand this place was an Emergency Room and I needed to be patient. Laughable, real ERs actually take patients into triage to access their conditon upon arrival not allow them to sit in a waiting room for more than 2 hours without any inquiry of their condition.Note: a young beautiful social worker was the only person who seemed to have any compassion whatsoever for our situation!We will never refer this place or return even if we could afford $4,200. for 5 days!!!
As a local police Officer, my wife and I took my daughter to get help with depression. The WORST experience with a hospital Ive ever encountered in over 20 years of service. The social workers are an absolute joke in my professional opinion and I will never suggest to anyone in crisis to go here. As part of the crisis intervention team (CIT), your local ER will serve you much better. DO NOT GO HERE!!
I stayed there for a week once. The staff acted as if it was their first day, they almost gave me someone else’s medication twice. Dublin Springs sucked, in the end they only want your money $$$.
Knowthing feels worse than trying to go to rehab, for 30 days. And my social worker saids no , because I havent attended groups enough (I was too sleepy from Ativan). Then tells you it will be $350/day, beyond insurance for you to get a 30 day rehab. So yeah, put money before people,Thats this place.Love of money is the root of all evil. Indeed.
My relative was just released from a week of inpatient for opiate addiction. Id have liked for them to stay longer, but just didnt have the money. They are now doing partial hospitalization - Mon - Sat, 9-3:30. I have no complaints at all. Everyone was helpful and knowledgeable. The person in the business office was also friendly and helpful which is important when trying to get financing.As for the other comments about the receptionists, I never waited for long and while I was waiting, the phone rang constantly and people were in and out. The people at the desk were always friendly and patient. They never let the crazy pace get to them. I would recommend Dublin Springs to anyone who needs treatment. My relative is currently pumped and ready to fight this addiction
Columbus Springs of Dublin provides emergency psychiatric services, in addition to drug and alcohol rehabilitation services, and treatment for chronic and acute psychiatric conditions.
If I could leave a lower review I would. There was no communication from the program and they DID NOT have s psychiatrist which was the sole reason we picked this program. It was a waste of our time. Make sure you get ALL the information in writing before you choose this program.
I went to Dublin Springs in 2015 because the medication they gave me the first time I was there wasnt working and I was hopeless and scared. To make a long painful story shorter, they deprived me of three of my medications over a week and a half. Every time I told someone that they forgot five seconds later, until I spiraled out of control. Due to not being on my meds and the lack of humanity in that god-forsaken place I suffered some type of a mental breakdown. I warned them for days that I was losing control but no one listened, until one day I hit somebody for no reason I can see. Then they interrogated me and humiliated me about why I would do that. It was just a fight or flight response, because there is nowhere to run. Then they finally put me on something that normalized me, and I had to piece myself back together enough to get out of that place, even though I knew I would never be the same again. I wasnt. I cant make friends anymore. I dont want to be with people anymore. I am alienated from my own family. What they gave me was a death sentence. And they pursued me and my family for a year and a half exacting more and more money from us against our will, for doctors that I dont remember ever seeing. I tried suicide twice, but I guess I have a strong constitution and all the pills I took didnt kill me. That was four years ago. They are just criminals. When I was in there I saw this happening to other people as well. They took an oath to do no harm, but they are liars.
Went to Dublin Springs because it was the only treatment center I could get into on such short notice. Upon arrival, I checked in and was promptly called back to start filling out paperwork. While carefully reading over everything, I was basically told that I needed to hurry up and sign it to get the process started. The employee I was talking to didnt seem to care much about my condition; their only concern was making sure everything was signed in a timely manner. It wasnt until this point that I started feeling some skepticism about the program I was about to get myself into so I began checking reviews online after the employee had left the room. After reading the reviews, I quickly decided against admitting myself into the hospital. I walked out of the room with my paperwork in hand looking for an employee to let me out of the facility. I understood walking back to fill out my paperwork that every door automatically locked and could only be opened electronically. What I didnt understand was why, even after showing three employees that I had not signed a single paper, I still wouldnt be let out. One of the primary reasons I was there was for the overwhelming anxiety that consumes me when Im under duress. I started freaking out feeling like they were trying to hold me there against my will, which they werent, but when you have this level of anxiety, its difficult to accurately assess a situation while being constrained in any manner. Eventually, they let me out and I had a panic attack in my car after fleeing into an adjacent parking lot. It was an awful experience and Im currently seeking treatment elsewhere.
My stepmom checked herself in here to get help. The second day she was there they asked her for a credit card and said she needed to pay 2100.00. This was for her portion of a 7 day stay when originally they told her 3 days. They were already going to charge her for that amount before they knew how long it was going to be. The staff has been rude to my dad and we found out after the fact this place is known to price gauge which is sickening to take advantage of people that are in a vulnerable state of mind that is looking for help. I would not recommend this place to anyone. They do not want to help you they are only out for the money. Discusting.
If I could sum up a review of Dublin Springs in two words - it would simply be thank you. Thank you to the doctors, psychiatrist, therapists and the awesome nursing staff that saw me at the worst stages of my life. It was their help and generosity that helped lift me back up where I needed to be, to recognize my life matters and you can help anyone in need when they are down on themselves. I stayed at Dublin Springs for 6 days, some of which were undeniably hard but I left at the end of my stay a much better person than the one that entered. I am forever grateful for the treatment and care that I received there, and will continue my journey of wellness each passing day. Thank you again for helping with my recovery and I will highly recommend them to anyone in the future.
I should have wrote this review a long time ago so here we go. I have always recommend this place to anyone looking for a place to get help when at rock bottom like I was. The staff and doctors were amazing and always made sure to check in on me. I never felt pressured to do any therapy and it was just an overall amazing experience. This was back in 2016 but I still hold this place in high regard. The week I spent there change my life, and if I ever get to that point again I know where Im going.
I had a very bad experience at this hospital. I was abused by one of the counselors in her office! I was misdiagnosed! I was in severe medicine withdrawal that was confirmed by my private psychiatrist due to the switching of medications. I suffered greatly and no one really believed me. My doctor spent all of 2 mins with me each day scolding me for my behavior which was medicine induced. They released me knowing I was suicidal and I had an attempt the next day because I was in so much anxiety and paranoia from medications. It has taken me nearly two years to recover from the trauma they caused. I am doing great now and off the medications they prescribed. They are overworked and understaffed with doctors. The facility is beautiful and the food is good, but that is not as important as getting proper help. I am very sad that such a facility even exist. Many other patients did not do well either when I was there. If I had it to do over again, I would have sued them! I was too sick and traumatized that I couldnt even function so that idea got canned. My life was more important. I pray No one goes to this facility unless changes have occurred.
I went to the other Columbus Springs location recently, unfortunately, they were full. I then decided to come to the Dublin location. I made an appointment for 12 pm and for the duration of my wait time- was the only one waiting. During this visit the front desk staff was incredibly rude to others that were visiting. I witnessed an incident happen where the front desk staff was incredibly rude and unprofessional to a man and the staff refused to tell their names to the guest. I was so disgusted that this was the treatment from staff of a mental health institution-alongside the entire debacle. In addition, I was there for two hours and I once checked to make sure that I wasnt forgotten and was met with rude remarks from the receptionist. (At the other location, also with an appointment, I was in within 5 minutes). Front desk staff are the face of a company, if this is the face of a company, what is the rest of the institution like? I left promptly and began crying leaving this facility while I received a call from staff asking me to return - which I did not. I have been warning those that know those seeking treatment of this experience.
Took my sister in to get an assessment and wait 4 hours supposed to be next And took another walk in in front of us Because the guys daughter was in the medical field I heard Them talking now my sister is back on the streets Im scared she going to kill her self
I took my grandma in there this past week for an assessment. Her appointment was at 4pm and no one saw us for 2 hours! We left at 6pm without an assessment, no one even said a word to us! Horrible communication! There were people in the building without masks on, coughing and sneezing!
They were beautiful. Went and signed on for 3 more days. The facility is welcoming and comfortable. The staff was super nice, and the food was delicious.I gained some needed pounds while I was there.I would definitely recommend them to anyone because they treat you like adults, and not kids!
Im not sure why the negative reviews, first off is like to thank the staff for taking such great care of my husband. My husband suffers from depression, he was an inpatient and went onto outpatient and he is happier and himself again, he even made some friends, the staff are so caring and nice, this is a great hospital, it was worth the 45 minute drive. If you or someone who know needs help, send them to Dublin Springs, this place is a miracle worker. Thank you so much for helping my husband and the best part is after hes out, they still continue helping.
This is about the Dublin Springs. I took my family member to see the facility and discuss the treatments yesterday. The appointment was at 7pm but they took us in most after 3 hours. They admitted her to the hospital without even discussing any of the payment plans, treatments, and etc... The following day ONLY WHEN I ASKED, they are saying that I have to pay over $1,000 a day until cobra plan starts. I waited over 2 hours get that answer from someone and still trying to get her out of this facility but no luck. They dont want to talk to me directly even after getting the release form signed. I dont know how they are treating her. The doctor was supposed to check her early in the morning but no response from anyone. When I tried to call the facility, the front desk person said that they would ask my family member to call me. I HAVE NO IDEA WHAT IS HAPPENING AND THEY ARE JUST KEEPING HER WITHOUT DISCLOSING ANY INFORMATION EVEN AFTER SIGNING A RELEASE FORM AND CHARGING OVER $1,000 A DAY. I HOPE SOMEONE CHECK HER AND RELEASE HER TODAY TO TAKE HER OUT OF THIS PLACE... During all this time, the older receptionist works at the front desk was really rude and irritated when I asked any questions. I noticed she is like that to other as well... This is a rehab center and they should really needs a nice receptionist to answer customers who are already overwhelmed with their own situation - no need for rude receptionist and few staff members who were not willing to help. After waiting for hours at the front desk, no one seems really helping to answer or help me. I hope someone from the facility gets this message to help me get her out or discuss a better plan for her treatment.
I have had experiences with a multitude of therapists throughout the years; however, working with Virginia has been exceptional. I appreciate her approach to substance abuse recovery and the stigma associated with dual diagnosis patients. I, personally, enjoy her forward attitude and lack of sugar coating. Her ability to lay it on the line allows me to realistically evaluate my personal journey in recovery and the lifelong choice I will continue to make regarding sobriety.Thanks to her and all the Dublin Springs staff.
I was admitted for depression/suicide ideology. The hospital staff (techs):environment kept me safe. Individual care was minimal and superficial. Care is provided by techs of varying degrees of education/training-- basically nursing assistant (high school graduate) level. No nurses are available except to fill out admission and discharge paperwork-- otherwise they are in medication room to give medications. The RN finds the patient at random times and asks 3 insurance related questions (anxiety level, are you suicidal/homicidal), with no follow-up. Therapists are minimally qualified and are there to provide documentation. The groups are time-fillers and of limited value. The physical environment very nice. This is a place to go until you are physically safe. Do not expect therapy or individualized care .
This treatment center was a horrible experience!!!! I went in to be weaned off my benzos, and had a hard time getting off them myself. My doctor suggested for me to go to wean off and the treatment center would make me comfortable. I went in signed a release forms for my doctor to know and be a part of this process, they never informed her of my withdrawal process. The therapist at Dublin springs was very short with me when I was trying to talk to her about the plan my doctor and I wanted to try. They didnt tell about the medicine they were giving me to help with the anxiety I was having from withdrawal. The nurses and pcas were all very nice and tried to do their best. I wasnt happy about how the process was going and they still had me on the medication the day before I was discharged. I asked them to let me stay for a couple more days because I wasnt completely weaned off yet and withdrawal can get worse 48 hours after the last dose. The nurse practitioner would not listen to me and told me that I was manipulating them with false withdrawal symptoms. REALLY?? I am not a drug abuser, I have followed all my doctors orders, and I dont even drink, smoke, anything! I was afraid if I went home on Friday and I had the terrible symptoms that I would help through them. NOPE unless I paid $ 1050 a day, it not anything I wanted, it was something I needed. The nurse practitioner and the therapist turned mean high school bully on me. I cried the last day 2 days until my release and I had such horrible withdrawals that I had to go to OSU hospital. They kept me 2 days because of my symptoms that I was manipulating Dublin springs with. I should of never have been released until I was completely weaned off and gone through the withdrawal process. If you need help do not go to Dublin springs go to OSU hospital, they will treat you like an adult not like a child.
My daughter is currently a patient at this facility. They refuse to release her even though she is clearly stable and wishes to start the next phase of her treatment where she can actually have one on one therapy.They keep giving bogus reasons as to why she cannot leave. In my opinion, its a scam to keep getting the insurance money while they feed her meds and only offer group therapy. At this point, she is only regressing and feels defeated and like the situation is hopeless. I dont blame her because I feel the same way and Im not the one in there.When my daughter asked for contact info so we could escalate, the psychiatrist refused.
My stay at Dublin Springs was not a pleasant one. Sleep was almost impossible as the pcas kept entering my room to see if I was still there all night long. Like where am I going to go? The doctors have no idea, the therapists simply read, or the patients read handouts for the psychotherapy sessions. Very little use at all. The younger patients acted like it was some kind of joke to be there, and no one reigned them in. Most sessions were useless, there was no one on one therapy at all. This place does not care about its patients, all they want is money. When I think back at my time there, I have nightmares. Ive done much more for myself than this place ever did. Stay away!!!In response to the owner, I have received the help I need. I have done it all on my own with the help of the Man Above, with no thanks to Dublin Springs. You could not even see what the help was I needed. You think Dublin Springs and the staff are professionals? I hate to disappoint you, but you people have no idea what patients really need.
Thank you to Heather & Meatball for everything you did- it made my stay at Columbus Springs Dublin a little bit better and meatball brought a lot of sunshine into my life. Keep up the good work! I couldnt wait to see meatball every morning that I woke up. It made me want to wake up every morning which is something I didnt usually feel. I am doing better-getting some sleep and working with my doctor. Columbus Springs Dublin deserves a top star rating! I wanted you to know that I received a lot of help from the classes. All the people were very nice, doctors, nurses, and all the staff. I would recommend Columbus Springs Dublin to other people.
Speaking as a former Columbus Springs Dublin patient, the staff really care for their patients and makes their care and safety a priority. There could be improvement when it comes to receiving information regarding treatment when patients are initially admitted to the hospital. Once I was admitted I received little instruction as to what I was supposed to do next. I felt like I was dropped off and just left to figure things out for myself without any instruction or guidelines. Overall, my inpatient experience at Columbus Springs Dublin was a good one.
Stay away! I have suffered from Depression and Anxiety for many years. I have been on medication most my adult life, and see a therapist regularly. During one of my appointments, my therapist stopped me and told me that I should consider going and checking myself into Dublin Springs. I took her advice to heart, and did exactly that. During my time there, they decided to change my medication I was on, and increased my doses extremely quickly. Day 1 I started on 37.5mg of Effexor, and 15 mg of Remeron. Day 2 I was increased to 75mg of Effexor, and 15mg of Remeron. Day 3 I was increased to 150mg of Effexor and 30mg of Remeron. On day 4, I started to have a seizure, and was required to go to the ER because I had developed serotonin syndrome (This was on Christmas Day). They kept me off of all medication when I returned back to Dublin springs the rest of day 4. On day 5 they started me on Pristiq 50mg, which was the same for day 6. The side effects of this medication were EXTREME, and I was suicidal. On day 7 they told me they were going to discharge me. I told them it was not safe to discharge me, but they told me my insurance was not going to cover me any longer at the hospital. When I got out to my car I was in tears, wrote a note to my parents, and was ready to die. My mother called me and said she got me a plane ticket for 7am the next morning, and I was going to come to North Carolina to spend time with my family. I spent the next 2 months in North Carolina with my family, losing my job, and suffering because of what Dublin Springs did to me. I ended up having a $3,000 ER visit bill, a $970 Ambulance bill, and a $2,000 bill from Dublin Springs. I didnt ask to go to the ER, I was forced to take this new medication, and now I am suffering the consequences for it. I am struggling really bad with this added debt, and I hope anyone who considers staying here please think twice. My therapist thought she was helping me by suggesting I stay at Dublin Springs, when in reality, it almost took my life. I have been wanting to sue them for sometime, which is why I am just posting this now, but I am not sure what options I have. If anyone has any suggestions please let me know. I was struggling just like many of you who are reading this, and I went to get help, and I ended up getting 10x worse. God Bless anyone who needs help, I know first hand what it is like, and know you are not alone.
The only psych inpatient hospital Ive been to that actually even /tried/ to be at all holistic on its approach to healing/recovery (did art therapy, activities therapy, and music therapy). Kindest and most coherent staff by far that Ive seen. Actually let you do things that might be helpful to you, like use the treadmills and go outside and have a proper decent shower. They even let me have my headphones, I jut had to turn it back in at the end of the day.(Pretty sure people giving this place bad reviews have never been to a normal inpatient psych ward, because by comparison, Dublin Springs in an absolute DREAM.)
If I could put 0 stars, I would. My cousin was admitted into Dublin Springs three weeks ago when she was arrested due to her mental illness. She called me as well as other family members the entirety of her stay there continuing to act unwell and disoriented, but insisting that she would be released soon. Dublin Springs offered no information as to my cousins progress, and exactly two weeks later they released her due to the fact that she no longer meets our criteria. That is shocking to me and my entire family. Only three days later she showed up at my work unannounced, and would not leave- my Manager had to finally ask her to exit the premises because she refused to leave. After that she continued to threaten me, my fiance, and other members of my family as well as call and text the most vile thing imaginable. She is also still living in her own delusions which include hearing voices inside her head, and extreme bouts of paranoia. It has gotten so bad that we had to file a police report against her. She seems more unwell now than she did when she arrived at Dublin Springs and we honestly didnt imagine that it could get any worse! Im not sure what criteria Dublin Springs has, but if they feel she is fit to be released into the general public, then perhaps they shouldnt label themselves as a Mental Heath Treatment Facility.
My bother and Waite long time for in take. 3 Hrs. Do not make appointment it is walk in client. No need because it would help you.
I was treated with respect by the staff. They were patient with me and sensitive to my needs. I learned so much about myself and I loved most of the groups. If anybody is searching for a great place to help from drugs, alcohol, depression, I would highly recommend giving Dublin Springs a try. You get out of it what you put into it.
Virginia is the most amazing therapist Ive ever had. She is honest, that is key. For me hearing her honesty and confidence inspired me to follow my heart. I truly had doubts at first about this program but when I started working with Virginia and after watching the video The Secret, I knew this program was powerful. Thank you, everyone, including my psychiatrists. I really appreciate all of the help.
My elderly mother went there for help on safely detoxing after her physician retired suddenly. Initially it seemed an ideal place with a special senior program. The counselor seemed great and the treatment plan worked well for her and the family. However, none of that was followed, the senior program is a joke, and after discharge the new physician she was set up with refused to see her, numerous calls to the counselor went unanswered. When the bills started coming from the physicians that supposedly treated her there, we were shocked to see they claim to have provided individual psychotherapy every day. She never saw a physician except behind the nurses desk to ask a question. I know people can be desperate for treatment, but I dont believe this was helpful at all and seems like a money-making scheme.
Our family decided that my husband should see what Dublin Springs could do for him for an alcohol problem we were experiencing. We made an appointment for an assessment one evening at 7:30. Myself, my husband and our 8 year old son arrived around 7:20. At 7:50 we inquired about how much longer we might have to wait. We were told it would be another 30-45 minutes until we could be seen. Moderately irritated, we left to go get some dinner. 45 minutes later, we came back and had to wait about another 15 minutes. Finally when a woman came to get him, we proceeded back into the assessment room and were stopped because our son, who is a huge part of our family and our decisions, was not permitted to enter. This is supposedly a family oriented facility who wants to help and I understand that some cases would not be good for children to witness but after waiting almost 2 hours, we were extremely upset. The receptionist (who had sat at her desk the entire time and said nothing about their policy) put her hands up and said, well I cant watch him, Im about to go home as if I would have trusted him to her anyway. We left and will seek help elsewhere.
My experience with Columbus Springs Dublin has been life changing. I have suffered from Bipolar 1 Disorder for the last 24 years. This past Fall and Winter I was hospitalized four times for extreme anxiety. I have been in a number of facilities and Columbus Springs Dublin has, by far, been the best. Changes, the outpatient program, has taught me the tools I need to live a normal, healthy life. They introduce you to a number of different coping skills, including Cognitive Behavior Therapy, Dialectical Behavior Therapy, aromatherapy, recreational therapy, and many more. My therapist, Lynae Cummings, is amazing. She is an angel sent by God to bring me out of the darkness into the light. I will be forever grateful to her.
In 2017 I went to my local small town ER hospital because I was exhausted and needed a Drs note for work so I could just rest from working too much and they asked if I was depressed I said sometimes I get depressed but Im not now. They said they was going to bring a Mental Health Evaluator in. Well it tookforever to get evaluated so Intook my meds because Intake Mental Health meds for anxiety and depression well I fell asleep and next thing I know when I woke up in a holding room at in the ER they told me they was admitted me till a spot comes available here at this particular facility. I said well whatever. I didnt care because I thought It was a good vacation for me to sleep lol. NOOOO.... Dr. Blair and the team decided to hold me and not tell me until my 6th day in that they were going to keep me longer than 8 days cause he felt I was really depressed because I stayed in my room and slept. I explained to him why I didnt part take in any of there gatherings and things. Im a social Butterfly but some people are not my style and I dont fit in with a mix of drug users who are being detoxed when I suffer from anxiety and panic attacks. Not to mention Dr. Mark Blair never even asked why I was sleeping so much. Im not a Dr like him making a ton of money off the hospital and insurances guessing at what could be going on so finally after I told him Im a Nurses aide working alotand I wasnt depressed at all just tired. He of courses put me on a medication that made me suicidally depressed and almost gave up my life. I realize hes a medical director now at SUN Behavioral in Columbus. The Springs are only out for the buck not your well being and the PCAs just gauk and stare even while your eating a damn meal like seriously a girl was making me feel uncomfortable because of her staring problem in the cafe.
Hi I would like to tell you my story. I suffer from a mental illness called depression for years. I have never been admitted to the hospital I just have gotten outpatient treatment. I just had my second round in 9 years I felt it coming on and thought I could handle it and I told my husband it was starting again to watch me. Before I know it I felt like I was in this deep deep dark hole and I could not get out. All I did was eat,cry, did not do my hygiene, would not leave the house, I would not get dressed I just did not care anymore with all this going on I have never been or felt suicidal or have any thoughts of hurting myself or anyone else. I called my Drs office she gave me the phone number for Dublin Springs and her office called them as well. Well they called me before I called them and had me come in for an assessment before I knew it I was in there program (PHP) Partial Hospitalization a transition between inpatient and outpatient care it is Monday-Saturday. This program has helped me so much I though that I would just go in and learn my skills all over again and go home. But no that was not the case NOT ONLY DID I LEARN MY SKILLS I had made two friends here in the seventeen years I lived here in Ohio but with this program I made friends that I did not plan on making. It also showed me that there are other people out there just like me that get and understand how I feel also what is said in that room stays in that room.The Skills That I Learned While I Was IN PHP1. Have a positive attitude2. Be open to learning new things3. By getting information about my mental health problems4. Use fair fighting rulesLike use I - statements when communicating my feelings5. Positive Body ImageLike surrounding myself with positive people, Keep list of things I likeabout myself6. Learning how decrease my depression by Coloring, Playing Music,Body Scan7. I learned how to get stuff done when I am depressed and be proactiveHere Are Some Of The Changes My Husband Notice1. Im Happier2. Im More Active3. Better Hygiene4. Better Self Care5. I Get Dressed6. I Put Make-Up On7. Im Communicating BetterThank You Caroline!!!!!!!!!!!!!! :)
I would give zero stars if I could. I was initially put in with substance abuse people, but I just needed help with depression. One of the therapists in the IOP has an attitude and says that it is not her job to talk to family/well-wishers and update them of my progress. She is not even capable empathizing with depressed patients. I should have looked at the reviews on Google before signing up. This whole place reeks of insurance money scam. Numerous patients complained about similar things on Google Review. If you visit their website all they show is the positive comments. Any facility that claims to treat depressed patients MUST employ therapists who are willing to listen to patients and work with them to ensure long term recovery. Dublin Springs is NOT the right place for outpatient therapy. Save your money and time and go to individual treatment elsewhere. The IOP program at Dublin Springs is a money-sucking group therapy scam that does no good for anyone. Think about it: they have more than 10 patients in a 3 hour group discussion which equates to 10 times more money and 10 times less effective. Advise to Dublin Springs is to take the negative comments you get very very seriously and employ therapists who can empathize with patients. There is no room to develop a grudge against your patients in therapy. Therapists and psychiatrists are supposed to be above that. If you have a loved one who needs therapy, the IOP at Dublin Springs is not the right program.
The pcas and nursing staff was nice enough but the therapists, doctors, nurse practitioners, were all just awful. They do no one on one work with you so if that is what you are needing DO NOT come here. The groups were very generic and they took me off all my regular medication I have been taking for years. I thought it was pretty suspicious every patient my nurse practioner was caring for was on the same 600mg lithium extended release, even though we all had different disorders. Go to Riverside or OSU for real help. - Update: recieved 100x better care at OSU when I sought further treatment. Also, Dublin Springs charged me way more than they said they were going to, and charged me for therapy sessions and other treatments I never went to/ recieved. MONEY MAKING SCAM! BEWARE! For addiction this facility may be the place to go (Cedars was nice) however if you get transfered to willows (the mental health unit) prepare to be disappointed.
To be honest I cant compare it another since Ive been here twice and no where else. I would probably go here again. If you have lots of money Im sure you can find a nicer place that offer body massages for people with chronic pain. The staff is really nice and go above and beyond to treat you but you also get what you put in. Many people may have different experiences bc they may be busier when they have tons of patients they get in do to emergencies. Many people are not there by choice and when your forced to be anywhere you dont want to be your going to have a negative experience. When people are depressed plus going through detox having a positive outcome isnt always going to happen. If you dont want to get clean and are not willing to try 1 star ratings are to be expected. Your whiny, sick, and angry. Im not sure if its worth $1,500/day it just depends on the individual. I have chronic pain and went bc I have seizures from back pain. The VA hospital only had oxycodone 5mg they claimed and jumped me from 50mg a day to 70 Fetynal patches, 100mcg/75mcg/hr 35/35 patches/month bc I was allergic. They gave either morphine, oxycodone, or methadone for break through pain which, jacked up my tolerance. My family doctor who took over retired, the pain doctor I was referred to would be 4-7hr appointment times staying as late as 10:00pm Dr Margolin, I switched to another one who stopped taking my insurance, and the doctor who replaced my family doctor gave me medicine in between pain doctors. Thats four different doctors in a 1yr period makes it look like your doctor shopping even though I cut my dosage from what I took in 5 days to what I took in a month. Unfortunately I was only prescribed two days of medicine so it was difficult to make it last 29 days so I wanted to take a break. Despite telling them how much I could take a day and actually taking a lot of pain medication in the waiting room bc I wanted to be pain free so I could get sleep my first night they didnt treat me like a drug addict. They actually evaluated me based on how I behaved on the medication and not on what I just took. They helped me get off the medication for a year so I could determine my pain vs what pain may be cased from taking meds.
The older lady at the front desk was rude and aggressive with me and several other patients.. Embarrassed me by screaming at me in front of a while waiting room about being locked in the restroom because they hadnt fixed the door yet. This is a theme in a LOT of other reviews. I went through an intake session with a counselor and was on the fence about persuing treatment at Columbus Springs because of the lack of kindness and empathy shown to the people who came into this facility that were obviously in emotional distress. Address your staff..... Address this comment. You are losing out on helping a lot of people in Columbus get better because of this.
I went in for an evaluation, was forced to sign myself in willingly or Id be pink slipped was told only 3 days but was stuck 7. I was stripped of all of my possessions and put in a gown, given drug tests and breathalyzer tests. They refused to allow me to take my own meds instead of paying for them to give me my own RX, refused to allow me to refuse a health bloodwork that I had just done by my Pcp a few months before, over charged me on my bills, Dr. Balik was rude and wouldnt let me talk, there was zero discussion of why I was depressed only her telling me what she wanted then got up, opened the door for me to leave. I signed myself out AMA after 72 hours and was still not allowed to leave only stripped my rights further by not allowing me to go outside. I was stripped of my human rights and told to deal with it I shouldnt have attempted suicide if I wanted rights. So basically my lesson was learned, if this is my punishment for attempting suicide then next time Ill be sure to succeed! And yes, I have myself 2 months to cool off before writing this review of an expensive HELL
I decided about four weeks ago that my meds just werent working as well as they used to. I could just feel things were changing a bit. (GAD and MDD) Not in crisis mind you, I was trying to be responsible enough to address it BEFORE getting to that point. I thought perhaps instead of going back to my GP and watching him throw darts at a dartboard guessing which med to try next, Id try my hand at a professional Pdoc. Two weeks later i was in and I was screened for the Med Management program. I was told that the facility next door would be contacting me within two weeks. Okay, thats four weeks away total and might be pushing it but, Ill try. After ten days, I still hadnt heard anything about scheduling an appointment. (Really, how long does an appointment take to make on a calendar? but I digress...)So I called Columbus Springs just in case I was supposed to call the other place myself to schedule. I got no answer?? at the main number (during normal business hours 9:00am) and left a voicemail including my number. I waited until 7 PM AND STILL HADNT RECEIVED A RESPONSE! It only takes a 10 second phone call to reassure a patient that someone there cares and WILL get to them. So, not being a hot head, I waited two days and called again, this time leaving a message with my initial evaluator after explaining my concerns to the receptionist. Two days later, STILL no return call. Again. Although I am still not in crisis mode at present, its a darn good thing. In my profession, for 19 years, I have dealt personally with acute mental health crises (perhaps its whats partially led to my own current need for help) and Ive almost unilaterally blamed the patient for irresponsibility with med management in every case. Boy do I have some apologies to give. I have a feeling that Columbus Springs isnt the only facility ignoring calls for assistance by their own patients until the situation has boiled completely over into a full-blown crisis.Not cool. Going back to the dartboard...
I was a patient here after giving birth. I had to fight half of the staff to get my pump and be able to properly clean and store everything. Some of the PCAs where awesome, some of them treated me like an inmate not a patient that needed help. My counselor and the NP where both jokes, neither helped with any of my issues. My daughter was in the NICU still during the time I was hospitalized, they kept me several days longer than they should have (probably just for insurance money), keeping me away from my sick infant, who needed my loving. I wasnt even aloud to see up to date pictures without my hubby jumping through hoops. I hated that I was lumped in with the Substance Abuse patients (I was mental health) so instead of treatment for my illness I was treated for substance abuse. They also never followed up with anybody that they demanded that I see to get released. I had to explain everything to everyone 50 times. I wish they would have just done their job!!!!
From the moment my husband and I entered the doors of Dublin Springs, we knew we had found our safe haven. The social workers are amazing and made sure they did any and everything they could to get our insurance to approve the necessary days my husband needed to get a jump-start on his detox. By day two of treatment, my husband, who had abused opiates for over 10 years, was optimistic, had a positive attitude and said the greatest 4 words I could ever hear him say two days in--Im happy Im here. By the time he was discharged, the doctors had arranged for him to attend the partial hospitalization program (PCP). This program is 6 days a week 9-3:30pm, with a family day on Saturdays. My husband came home each and everyday with a smile on his face and eager to tell me what he had learned that day. The support and bond that he got from his group mates, encouraged him to continue the fight. His group leader, Ryan, is spoken highly of and my husband can tell that he really CARED about helping him during his recovery process. My husband learned about addiction, stressors, coping skills, etc...useful knowledge to prepare him for the real world outside of treatment. After the PCP program, my husband will attend the outpatient program which will meet 3xs a week 6-9pm. And after that, my husband plans on being involved in their alumni group. This program is amazing and has literally not only saved our marriage, but also my husbands life. Anyone who has anything negative to say about Dublin Springs probably wasnt committed to change or expected recovery to be handed to them on a silver platter. You have to work for it and you have to be open to the tools that are being offered to you in order to make a change. It doesnt matter if youre at Dublin Springs or a different facility, you will never recover unless you are DEDICATED to the change. Thank you Dublin Springs for saving my husbands life...there are no words to describe our gratitude. My husband can now live and love himself again.
I was hospitalized last April. Being from Cleveland, I knew nothing about this facility. It is a beautiful facility but much of the supervision is left to PCAs. I have severe depression and had attempted suicide numerous timed while there. In fact, during a PCA doing rounds, I attempted to strangle myself. She didnt even notice. I was pink slipped and I refused to sign myself in. I wanted the help but the groups were ineffective. Im a social worker, so the groups were somewhat meaningless. I had heard all of that before.I have constant suicidal thoughts and didnt feel safe at all. Myself and another patient were under constant supervision.Given all this information on one occasion I refused to go to a group after being confronted by the head social worker (blond with glasses). Later that day I was told, by my social worker (African American lady) that I was being discharged the next day because I wasnt benefitting from the services. No, the woman was mad because I challenged her. I was confused because I was under the impression that only Psychiatrist can discharge you....go figure.
Coming to any sort of facility is hard. I am so glad I chose Columbus Springs East. The staff care and they are compassionate, you become like a temporary family. The food is way better than expected and most of all they listen and work to meet your needs.
I payed thousands of dollars to stay at this place...several months later I receive a bill in the mail for smoking cessation counseling, I never received. A few months later I receive an additional bill for smoking cessation counseling, and an admission fee. I went in there voluntarily for anxiety and we were constantly going on lockdown because of out of control patients throwing fits. I did not feel safe there at all and had to threaten to call the ombudsman and state department to be released. Criminals that try to hold you as long as they can collect the insurance. I was told during the time of admission it was a 4 day program and my mom was there as a witness. They tried to keep me 9 days and I was asking to leave after 2. On top of that, you cant get any sleep there because a security guard comes in your room with a flashlight every 15 minutes...felt like a spruced up prison
Atrocious, lying and illegal billing processes. Our obligation was paid in full to their biller. They assigned the paid debt to a collection agency and failed to call back to discuss as they promised. I have reached out to the State of Ohio Attorney General and have filed a complaint. I will also file a small claims action against them as they will NOT collect the debt twice. We also asked for an estimate at the time of service, which they failed to provide. That is the first of many outrageous and illegal activities. They will never see another penny from me or my family. EDIT - They did provide an estimate which I found yesterday, but I noted that I made many attempts to get that information from them before they provided it. With that said, the estimate was given to us AFTER the service started. I wouldnt necessarily classify that action as illegal, but it is certainly dubious at best. UPDATE - Surprise, surprise...no call from the owner or corporate business office as promised. Yet another lie.
Illegal malpractice. Not ordained by any law officer. Private facility. Will withhold information. Will not allow patients any human rights including talking to an officer under the law. They will trap you and they will keep you for as long as they can (72 hour hold was 5 days long) it is a money scam. $1,035 daily. They do not help their patients. They are cruel, unusual and I will be suing them to the fullest degree. You will come out more traumatized and damaged.
I thought considering it is a Dublin establishment the care, expertise, and professionalism would be on par with the rest of Dublin. I should have listened to the post above. Went in for a change in meds to be under supervision for any adverse affects. Staff failed to give me my proper meds the first night. The next morning at 11 am I was still not in their medicine system. There is extreme lack of communication between the shifts. I had to explain why I was there to at least 4 people on every shift. Patients who are unfortunately not capable of handling themselves are left to roam the ward, entering the womens rooms. There is a call button in the restroom but if you are in bed facing a patient 3 times your size blocking the emergency button and way out it is up to you to either scream making the patient more agitated or asserting yourself and possibly being bludgeoned before staff takes notice. Staff is poorly trained, 3rd shift laughs and carries on keeping patients awake. Medication is not properly timed either you wait for your meds missing important group meetings or you are late taking your meds. Before I left they had misplaced half of my belongings including my purse! This establishment has a great deal of work to do before the are even referable as a 4th option. I felt as if I was caused more stress and was playing baby-sitter to the staff who was supposed to be caring for me. Dr Mark Blair was the only saving grace of this establishment. I think he would be better served within a private practice because this place affects how he looks. He was attentive, caring, listened to my issues, dealt with my medication changes promptly and far excelled the business by 1,000%. I would not recommend this establishment at all but would Dr. Blair. Also, the outdoor garden they are so proud of is used only as a smokingarea, not for outdoor groups as one would expect or personal time. The redundancy of locked doors within one hallway is laughable and cost patients and staff considerable time getting from one are to the next. Geriatric Unit is not open yet! Even though it is advertised. Therapy sessions are filling out mindless forms instead of actually working with patients in a group based environment that involves care that is specific to the patients. Some people are too disruptive to be in groups and this causes stress and anxiety to patients and staff. I am not trying to be mean but they have many things they could fine tune and have a great establishment. They just are Not there yet! RS
This is a difficult review, yet one I feel compelled to write. I have attended the outpatient program at DS twice, once a few years ago in the PHP program and again last year in IOP. Many of my concerns are more or less universal in addiction and mental health care, unfortunately; they do not soley occur at Dublin Springs. Still, I believe they could stand to be aired and addressed. Their treatment is very generic and one-size-fits-all, there is little to no individual focus. Also, they split mental health patients and addiction patients into separate spheres; not a helpful situation for the all-too-common dual diagnosis patient. I must also comment on my experience with the psychiatrist; it took the man almost a month to call my medication in to the pharmacy. In IOP, since I was on the substance abuse track, my mental health needs were completely ignored. I am diagnosed with PTSD and on multiple occasions, when I became triggered and didnt respond to questions, the therapist yelled at me (and many other patients became upset after witnessing this). I want to be clear though; this is not intended to be an attack on Dublin Springs. Many of the staff members are caring and compassionate; their hearts are in the right place. I personally believe that this is mainly a failing of the mental health/ addiction treatment system in general.
I love this program! I came here from Hawaii to attend the program here after looking at hundreds of places. Ive visited almost all the clinics in Hawaii and personally saw that that these places were basically a knock off of the prison system.Here at Dublin springs I am treated like a real person. They cater to each individual needs, struggles and concerns. My therapist Virginia is so on top of everyone in her group, she makes time for each person in the group. I am learning so much life changing tools. Thank you
I was very disappointed with the services and how uneducated and trained the PCA staff were, if it were not for Doug and Mya I would have left. I give them credit on how beautiful the facility is but thats all. My counselor Cara was extremely helpful and worked with me one on one to prepare for aftercare. I feel the schedule they produced everyday was a joke because it was not a true replica what we did on daily basis. Groups were canceled several times which led to idle time of doing nothing and when we did have them it was a joke with some staff that didnt know anything about dual diagnosis if it bit them in the bum. I felt people were over diagnosis with the Bipolar illness...no..I know this for a fact everyone who came in there for some type of addiction left with a dual diagnosis and was prescribed lithium...Its a shame that with the type of facility and so many resources out there and the demand...they cant produce..Very disappointed.
I have been here once before and this is the only 5 ⭐️⭐️⭐️⭐️⭐️ Psychiatric Hospital in OHIO STATE that I will ever recommend. The Hospital Administrator as well as the Psychiatrist goes ABOVE AND BEYOND THIS EXPERTISE AND MAKES IT A POINT TO HELP YOU THROUGHLY GRASP AND UNDERSTAND YOUR TREATMENT GOALS AND MEDITATION REGIMES BEFORE LEAVING THE HOSPITAL. I was also impressed with the layout of the floor plans and the daily schedule each unit within Columbus Springs of Dublin had implemented for each and every day. I kept busy every hour going to groups and using my mind to become more productive and learning new way to cope effectively without having additional stresses to bombard me. In the future; if I were ever to need to return for a meditation adjustment or a crisis situation; I would not hesitate; Columbus Springs of Dublin would be my go to resource.
Everyone has their own opinion and I respect that. For some, the treatment may not have had an impact or did anything for you, but to others, it may. This place helped me out immensely and put so much into perspective. I have been diagnosed with PTSD and with the extensive treatment and care from the Staff at Dublin Springs, its like I have my life back again. Sure its an illness that I will always have, but if it werent for them, I know for a fact that I wouldnt be here anymore. Dublin Springs is not a resort, its not a vacation. Its a place to help each person get the help they need.
I called as my relatives insurance directed me here for their psych help. The receptionist was terribly rude. Told me it was my insurances problem that they listed them as psychiatric care not theirs and hung up on me. No way I would even feel comfortable having my family seek help here.
Newer facility with many growing pains. Staffing is overworked and management is very disorganized. We will see what the results are.:. The quality of the counselors is mixed. I fell blessed by being assigned to Virginia. Very confident and optimistic of the outcome. I hope they get the management together soon. Could be the lack of competition...
Called in for my son....explained the exact situation, I including my sons age specifically. Made an appointment for 2 days later....stop calling other places because know I had an appointment. Arrived promptly on time, sat and filled out paperwork. Was asked to go in the back to talk and was told, we dont do kids his age and that they only do group sessions. We cannot help you. AND no one thought to tell me that before I took the day off and drove there, or tell me that while on the phone making an appointment...our appointment was at 11:30, yet no one bothered to call me, they waited until I was in the office to tell me they cant help. Dont waste your time. And now I have no one to help my son, going on 3 weeks out from incident.
Columbus Springs East is a really good place to seek help if you are going though withdraw or mental health issues. The Staff and Therapist are awesome at what they do. I stayed for a week and got the help I needed.
Im a recovering heroin addict and this place is absolutely wonderful! They started me on Suboxone within hours of my intake, I spent a week there and it was the best decision Ive made in a long time! I recommend them to anyone with a substance abuse problem or if you have trouble with mental illness.
My experience at Dublin Springs was horrible. If u have loved ones there, remove them immediately! Theyre over medicating clients and misdiagnosing everyone there. They tried to give me ceriquil 300mg and i have a heart condition. My heart leaks and they dont check with your other doctors before they change ur meds.This place needs sued for attempted murder. Theres clients that need help, they allow other patients to bully other clients while they stand back and do nothin. Ive witness sumone try to hurt themselve and they did nothin. I stepped n to save his life. I also reported them to my insurance for tryin to kill me and overdosing me. This place needs a class action lawsuit against them, becuz theyre using my insurance and not helpin.I feel bad for anyone who goes there and like it becuz theyve been brainwashed. I will forward all my information to whoever will hear my voice.This agency puts peoples lives in danger. Be aware of what you sign or they will kill you dead.And please do leave a reply becuz i have documentation of everything that they said to me and did to me
The wait times are literally insane here like i have been sitting in the waiting room for damn near two hours now and still have not been called back.
Staff is wonderful, many helpful groups, pleasant atmosphere. My only hang up is lack of choice in food and the freezing air conditioner, but then, Im always cold, so dont go by me!! Id actually give them a 4 1/2, but the stars dont allow that!
This program changed my life. The councilors are very hands on and caring. They are very knowledgeable and offer the tools for success. Their PHP program is awesome, Ive learned a lot about myself and addiction I never realized before. If it wasnt for my councilors Virginia I wouldnt be living the healthy balanced life that Im living today.
My daughter went for outpatient therapy. There was no communication home. When we were trying to find a medication that was suitable I brought in her genetic information, because she has severe reactions to many medications. I was blatantly lied to and told that they could not use the information, because they could only use an FDA approved test . Wanting to find what was best for my daughter I agreed to have her take the GENESIGHT test that they offer, and I am sure receive a kickback for each test given. When the results came it clearly stated that it was not an FDA approved test. Furthermore it only tested a few markers to see how medication was metabolized or affected the skin. It didnt look at blood brain barrier effects, or what could cause serotonin syndrome. They could have caused harm to my daughter due to either ignorance or indifference.
When I first arrived I didnt know what to expect because I had never been to a place like this before.The staff treated me with respect and dignity they encouraged the patients to laugh and heal any way they can. We all go to the hospital for different reasons and they are there, ready to help you.I would recommend this place to anyone struggling with addiction, mental illness, or both.
There is help & hope, but you wont find it here. Unqualified, disorganized staff who are inattentive and seem to be oblivious to the severity of the patients needs and concerns. More concerned if we have beverages where we shouldnt than if we are feeling suicidal or homicidal. You can tell some staff cares, but these individuals are in the PCA positions, where they ultimately have no power and are not qualified to provide the help which we need. Though the facility is beautiful, it does not matter if you do not receive the help you need while inside it. #dublinOHproblems- keeping up with the Joness, not the times.
I have worked with many counselors over the years and Virginia is by far the best Ive ever met! She doesnt baby her clients and gets right down to business. I hope to utilize her services after I complete PHP!
Great place to learn tools and skills to help with depression, mental health, drug and alcohol problems. If you need help call them ASAP. And I just want to thank all the PCAs, nurses, Recreational therapist were great. And to Caroline I just want to say thanks for everything you do!
Pictures are nothing like the place really looked like. Wasnt near as nice as the pictures. Didnt really feel like I got the help I needed. Received medication I needed but not the counseling I really needed. Other patients were nice. Wouldnt recommend this place to someone who really needs help. Seek out a better facility.
Janice, the nurse that took care of me force fed me handfuls of tuna and they let my mouse run away after yelling at me that they dont allow pets. these weird green spots keep showing up on my food. they dont taste very good and make my stomach hurt. also they prescribed me like 12,000 bottles of oxycodone. id recommend!
From my view as a 14 year old it was definitely a big help I am so thankful for the people there who supported me no matter what. With Neeley Keys getting me through a lot and teacher Stephanie and therapist Erin all being such a big support helping me too find a balance and helping me stop self harming and working through tough situations with me. I definitely recommend it to anyone needing help. Due too then I found my worth and am able too live my life without as bad thoughts!-Chloe Haas
PLEASE. Only go here in an absolute emergency. Life or death. The stories are too long to post them all. Everything about this place screams unprofessional. Go somewhere else if youre wanting to pursue mental health treatment.
I have been to Dublin springs 3 times now. This past time I truly did find help there. I am a person who suffers from alcohol addiction as well as from several issues dealing with mentle health including anxiety, depression, PTSD, and bipolar disorder.I have had a hell of a time finding medications that work for me as well as people who can understand the issues that I deal with. The discovery process for success is very difficult like all parts of life, and takes time as well as many tries to find the right formula. The staff involved at Dublin springs have greatly helped me with my life and my issues.Thank you Dublin and Columbus springs. I hope that the process I have started with you all continues with success.
I hated the time I spent here. I would describe this place as a psychiatric facility that just happens to have suboxone. Its is NOT a true recovery based detox.I also didnt understand that when you enter voluntarily, they keep you up to 24 hours after you sign to leave before they say ur ready. They can also deny your release if they determine that you may be a danger to yourself. For me, I asked to sign the paperwork, and they said that the fact that I may relapse, I could be a danger to myself ... I couldnt believe it! They were really reaching on that one.Go somewhere else! ANYWHERE ELSE!
Horrible treatment. The assessment lady is the rudest person Ive ever met!!!
This place Im sure tries its best. My son was here for 10 days. They did manage to do a safe medical detox on him but it was really kratom that saved his life. Unfortunately kratom is not a medically approved treatment for him but the medical industry wont be able to deny the wonders of kratom very soon.
Customer service here is a joke. Rude reps over the phone. Sister was transferred to that location from riverside. Riverside told them Im here emergency contact and Shes unable to give approval for anything. Lady over the phone couldnt care less about it.
Cannot speak for the detox aspect of Dublin Springs, but from what I heard its much like other detox areas / centers that Ive heard of. I went from PHP straight to IOP. PHP was one of the most insightful experiences of my life and highly recommend it to anyone struggling with mental illness or substance abuse problems. The information you get to absorb and the people you learn from help you to understand yourself much better. Bad reviews are from people that didnt understand what / how Dublin Springs worked.
Nick Sgobbo saved my life! Dublin Springs is the best treatment facility I have ever been to! I am clean and sober 181 days due to this hard working caring safe! My life is forever changed
First impressions are EVERYTHING!!! Your receptionist was very loud and abrasive who transferred me only to have me come back to another high strung receptionist who obviously was in the same area as the first. Its only 10:00 am. Needless to say I ended the call. You obviously have a beautiful facility and your website really reached out to me. Very unfortunate.
Virginia went above and beyond. She truly cares about her patients and I would recommend her to anyone struggling with addiction. She changed my life, and Im forever grateful for the skills she taught me. Thank you Virginia! Youre an angel
I was very fearful of entering any inpatient care facility. However, my fears were unfounded. C.S.D. has the finest staff in the City. I would highly recommend this hospital for you or a loved one who may be battling addiction or other life issues.
Horrible experience. The nurses have horrible bed side manner. The communication between therapists and doctors is almost non-existent. Unless there is no other place you can go, I would highly recommend not going here. Very disappointed and frustrated with my stay there.
Annie at the front desk has NO business greeting visitors. She is very confrontational, condescending and unprofessional in all aspects. Therapist in charge of the case was unpleasant. The facility is nice on the outside, but the staff seem to be about as unpleasant as the inside of the facility.
This time spent was really incredible. The newly gained knowledge, attention paid to everyones needs and concerns, and overall respect and kindness ....for me...was/is unprecedented. Coming to PHP was not a chore, punishment or dooming obligation. It was a gift, a pleasure, and something I cant imagine getting back to my life as a happy, grateful, and sober individual. Virginia deserves a novel prize...not joking...the way she conducts her group time made all kinda of people from all backgrounds come together as a family and a team who always wants to help and share with each other. I learned a lot about finding the similarities in the differences and the fun that comes from change ...two very important valued things in my being.
I loved this place, the staff are cool and they let patients smoke cigarettes, which is the coolest thing ive ever seen in a psych hospital. Anyone who complains about this place can shut up...they have more accommodations than any other place ive been. 10/10
I did intensive outpatient at dublin springs. It was an absolute joke. Not one thing was discussed about sobriety. The person leading the group had not a single clue what he was talking about and even talked badly about the plce i did my detox as if dublin spring was the ritz of rehab centers. Do not waste your time at this place. Very disorganized and unrofessional.
Upon arrival at Columbus Springs East, I was skeptical to say the least. Leaving, I feel a large sense of relief due to the fact that any danger I posed to myself has been nullified. I am nothing but grateful for the time spent and help received here.
This is the 3rd psychiatric facility in 3 years that Ive been to and it excelled the others by far. Previous places were OSU Harding(good staff but filthy rooms & area. and OHP (a virtual hellholl) Being at Dublin Springsfor 16 days did wear on me because I missed my lil girls Christmas (3&5yo). My stay was long because I was upfront with Dr. Yoho and optomistic that this time I would find the correct adjustment of medication. treatment and to be proactive. They provided me with appropriate therapy groups. This the last time I hope I need treatment again. Hands down .... 1st for cleanliness, food and staff...90%,
I’m in the medication management program and whenever I call they never pick up. It’s always a hassle to get an appointment and I keep running out of my medicine which I never very badly. If you have any other choice for med management, I would recommend to go somewhere else.
We got there at 5:40 for a 6:00 appt. at 6:10 I asked the receptionist what we were waiting for and received a snotty first of all your appt was until 6:00. I said ok but its 6:10 to which I received another snotty second of all we are working as fast as we can and we will get to you when we are able. This person should not be in a customer facing position. This was an already stressful situation and she added fuel to that fire. This may be a great place for treatment but we didnt enjoy the wait.
Confided in a converstation with a woman at C.D.S who wasnt helping me at all. and couldnt help me for my anxiety, pAINIC disorder with agoraphobia. she asked if i need emergency services and i said no and the Police show up at my door giving me a panic attack. dont contact this company/hospital. dont trust nobody there.
Currently my 18 year old son is at the facility and is being cared for by Dr Conrad Murray! I am going to be filing on his behalf to have him removed! There is nothing eninovated or personal about this place just over paid doctors of destruction! I cry that I allowed my son to be taken there! Beware!
I was looking for a place for a friend to go that doesnt have insurance. Being called a hospital, I assumed they had a sliding fee schedule for self pay patients. They do not. If you are self pay you are required to pay in full up front. They dont allow payment plans. And they wonder why people with mental illnesses do crazy things or kill themselves. My friend makes to much for medicaid but cant find a place to help him without payment in full. Very sad.
Just called to leave a message for a loved one and I really wish I hit her name. She was very mean and rude. I will be calling higher up to find out wht the staff is aloud to act out like this. Iam very worried about my love one being there after all the reviews I have seen and now how I was just treated on the phone.
Just visited here to see a family member. The front desk at any entity gives the all important first impression. Unfortunately for them they have a tiny angry troll behind the desk who chooses to speak to her co-workers and even some of the public as if they are a waste of her valuable time. Beautiful facility though
Kind and caring staff. Very helpful and observant during down times. They take time to listen to your concerns regardless of how petty they seem. I was made to feel comfortable, safe and at home as soon as I walked in the door.
Extremely helpful. Myself and everyone else in my alcohol abuse class was treatment with dignity and care. I have been sober for three weeks and i feel that i will stay that way as a result of my treatment
Very respectful staff and very good nurses and very clean.
Unprofessional staff, Megan S., needs to be taught to provide basic human decency. Unbelievable. You are not taking care of people.Im disgusted that my money benefits you.A little nicety can go a long way.
If I took merit to these reviews I may have not seeked help. I am glad I started my journey to recovery with Dublin Springs. My experience was enjoyable and complete for myself !!!!
Great hospital! Doesnt even feel like your in a hospital! Very clean and comfortable. Food is even good here. The staff was very attentive and they helped manage my medicine in the short time I was there. Feeling much better now!
Would give 0 if I could..its all about the money..They called my private insurance who told them they would pay 100 percent. But turned me away cause they wanted 4200.00 up front till they got the money from my insurance company..You know its all about the money than..
The doctor put me on a medication and it was so bad it was like I was on speed or something. Ive never done drugs but that was a horrible visit. Came out worse than going in, then I had to seek treatment to get off what the psychiatrist put me on. Smh.
I cant thank this place enough for the amount of care and time they have put into helping me. Its one of the best places I have ever had to visit hospital wise. The staff is amazing and you can only get help if you want the help.Again, I cant thank this place enough!You changed my life and opened my eyes!
Please dont go into this facility! You will regret that decision especially if you have anxiety which will turn into panick ATTACKS once they are done with you. They keep you against your will!!!!!!!! They will drugged you until you cant think straight and convince you that you are crazy. Seeking an attorney as I write this against this facility!
Let me state this place is a JOKE!!!!!!!One of them who was suppose to be helping my child decided that it was a good idea to tell my child she was a chubby little fat girl!!! WOW thats what I call professional on the part of an adult OH Im sorry a adult is the wrong thing to call her. They dont listen to you and I feel the way others feel this is just a place making money. SUE SUE SUE THEM FOR THEIR TREATMENT!!!!!
They are liars. I also believe the violate your civil rights
Front desk personnel have been rude. There is no individual therapy, merely group therapy and review of treatment plans by student trainee social workers. In addition, there is over-medication of patients.
Wouldnt go anywhere else! They have wonderful programs with an excellent staff! I felt comfortable and was pleasantly surprised at the high level of care I recieved, would definitely recommend to anyone in need of help.
Im 17 and my wife is in Columbus springs east and they let me in the first day went back today and they would not let me in to see her she called me 5 minutes later and told her what they said and she had a brake down I would not recommend this hospital to any one and if the owner does not fix this problem I will be contacting the better business bureau
Dublin Springs is a great facility,, great staff( PCAs and nurses,, management hands on,,great groups,,a great place to get help, YES I WILL RECOMMEND THIS PLACE TO ALL WHO NEEDS GENUINE HELP AND WILLING BE GUIDED TO GET BACK ON TRACK, THUMBS UP
Benefitted greatly from the services offered by Dublin springs. Great facility and amenities, extremely caring and compassionate staff, and very professional. Very easy to recommend!
I think if you are feeling any type well way that this is the best place to come it helped me so much in so many different ways
I wish I could give them 0 stars. Awful, awful place. I implore and beg anyone who reads this - DO NOT GO HERE.
This place has done nothing to help my son, put him out on the streets . I would give it a no star rating if I could . I am a retired nurse, they are very unprofessional, uncaring , and no help
THIS PLACE IS A DANG JOKE. I PERSONALLY TOOK A GOOD FRIEND OF MINE WHO LOST HER WAY AND WANTED HELP. THEY TURNED HER DOWN BECAUSE SHE WASNT ON THE RIGHT KIND IF DRUG. LIKE HEROIN ISNT BAD. THEY THEN LOOKED AT US AND SAID YOU CAN PAY CASH. THATS $4000 AND DID NOT GIVE US A BREAKDOWN. PATHETIC TO KNOW THAT REHAP FACILITIES WILL TURN OEOPLE AWAY. WHAT KIND OF WORLD ARE WE LIVING IN???
Awesome job thank you so much for helping me see what my problem is
Its horrible place to get help they give you appointment week ago but still have to wait 4 hours
This place is a money making operation and they DO NOT care about their patients. You give up all rights and are essentially forced to pay money for treatment you may not even need. AVOID AT ALL COSTS.
5 stars. Top notch care. Great treatment plan. If AA isnt enough or are looking for alternatives, this is the place.
Unless you have 2000$ to give up front they are not helpful.reached out because I needed help and all they talked about was money. I get it but once I stated I didnt have it they didnt offer any other help.
You never got to see the doctors and they diagnosed me wrong. Ended up taking pills i was allergic to for no reason. Was back in the hospital a week later.
They wont even let me talk to my own partner
Excellent place for patients who are struggling with addiction. Well qualified and caring providers. The best in our area.
This place is a scam. Get your vitamin levels checked especially B1. Doctors just want to give you a drug instead of finding the root cause.
Left today feeling so much better. Its like night and day. The staff are knowledgeable, kind and truly concerned. So glad I chose here.
This place is a danger to society. They OVER-MEDICATE! Put patients in the DANGEROUS Situations and are only there to take money. WORST REHAB EVER. DO NOT GO HERE. DR. YOHO is a DANGER TO SOCIETY
My mother always told me that if I didnt have anything nice to say dont say anything . Is it possible for someone to be worse after being discharged ? I dont know why people use his facility after reading the reviews
The staff is fantastic and they really care about your recovery. They got me back on the road to happy destiny. I am truely grateful
Virginia was my therapist and I was very impressed with her professionalism and knowledge.
Horrible experience. I received no help. They were not concerned about me only billing my insurance company. You are treated like a child. Would not recommend
Enjoyed reliving my lessons, support from peers was great. Staff was very kind to us all.
GO HERE IF YOU NEED HELP! ASK TO BE IN VIRGINAS GROUP. We are a tribe and we stick together. This place changes lives.
OMG how is this place still open and allowed to treat people? Youd think with all these negative reviews someone would shut this place down.
Absolute hell, ended up going to dayton which was much better. This place has shady practices and lies to its patients.
They kicked me out after a week for something other kids were saying. They said they didnt want to help me.
Great staff. Great treatment.
Virginia is the best. She definitely knows what she is doing and talking about.
The staff was great the food was nasty wouldnt feed it to my dog
Compared to OHP this place is amazing and incredible and like a hotel
Very understanding and helpful staff. A very supportive environment.
I could not be more grateful for the experience Ive had over the last 2 weeks.
Total reviews rating 2.8
199 Reviews for Columbus Springs Dublin 2023:
Review №1
2022-01-22If I could leave less than zero I would. Had my father convinced to go to rehab after an extreme spiral and years of mental health issues and substance abuse. After THIRTEEN HOURS of assessment and intake he was withdrawing and able to manipulate his way into “not meeting criteria” and he left at 3 am in the freezing cold with no phone or vehicle. The woman at the desk wouldn’t even speak to my sister so we had no choice but to contact Dublin police and try to find him. Your facility is a clown show and I should have known better after reading all of these other reviews.
Review №2
2022-04-09This place changed the life of my child and I could not be more grateful for the staff on the willows unit. Every employee I spoke to was great and my daughter learned so much from this program. She mentioned that the nurse assistant Taylor and the social worker Paige helped her a lot. Please consider taking your loved one here if they are in crisis because they will help.
Review №3
2022-02-23This was my first experience seeking help in a mental health/substance abuse facility. My college age son was in crisis with alcohol addiction and his primary care doctor recommended Dublin Springs. I was so happy when I called and was given an appointment for 4 pm same day for an assessment and admission if necessary. The staff was so short and to all incoming patients and families, I have never heard anyone speak to patients/customers in that manner, I was afraid to ask any questions and worried how they would treat my son when he is at his most vulnerable. I was getting anxious about the facility but my son was so desperate to get help we stayed. We waited for 7.5 hours in a cold, uncomfortable waiting room that did not enforce masks during the Omincron spike. At hour six I finally asked and got blankets. Every hour, I would inquire about progress, it will be sometime. We were so hungry, cold, tired we had to give up at midnight. I passed the seven plus hours researching and calling other facilities and at midnight we went to Ohio Addiction Recovery Center and were welcomed warmly with a level of care that brought tears to my eyes and by 1 am my son was tucked into his bed ready to start his road to recovery.UPDATE: my son is doing wonderful after completing his 30 day in-patient at Ohio Addiction Recovery Center and his first couple weeks of Intensive Outpatient. The people and the services at OARC were amazing and friendly family and he was bittersweet to leave. I have not one complaint. He has a strong foundation to continue his recovery.
Review №4
2022-01-23I noticed a review got removed from a family member of mine who was writing a review on this repugnant so called mental health facility. BEAWARE that 90% of patients get pink slipped which means held against there will or families will. Young ones are especially vulnerable and manipulated into signing themselves willingly or they will be pink slipped AND many were threatened that they would be held against there will for up to 2 years because they were told “the courts were backed up” The LIES and lack of care is beyond disgusting. My family member has PTSD from this treatment facility and has worked for 25 years in the medical field and really didn’t think this kind of mistreatment happened in 2021. Well it’s alive and well atDublin Springs. It’s all about manipulation for money!! Please do not send anyone you care about there.Please be aware that they do not implement any type of protocol for Covid 19. My relative spoke to a doctor regarding no hand sanitizer in the common areas, tables never disinfected between meals. The doctor requested the hand sanitizer in the common areas to be refilled. The entire 7-8 days there they were never filled up. The doctor requested them to be filled twice but to no avail. Phones were not sanitized between usages. It’s truly a vile facility that has physicians thinking it’s a great place but now even medical physicians are catching on because people are speaking up! You will sign anything or write whatever they want to hear in order to get out of that Nurse Ratched ran facility who’s corrupting influence of institutional power and authority in their bureaucracies at this psychiatric treatment center is nothing less than repulsing and repugnant beyond words!
Review №5
2022-02-09As much as it hurts my heart to hear that mistreatment is the norm here, I am still relieved to know that I am justified in my anger. I will say that my partner came here for IOP and seemed to have a good experience with that.However, my partner came here with his mother and I once during an especially rough breakdown and it was awful. We were stuck waiting for close to two hours, which is understandable but still frustrating. The real kicker happened once we were finally seen.The woman who saw us was abhorrent and should in no way be working with the mentally ill. My partner told her about his self harm and she mocked him for it. She told him he was acting like a child and that he needed to knock it off. She told him that he was being selfish for worrying his mother like that and that he had no right to hurt himself after everything she did for him.After this short conversation, we were let back out and told to leave. Right in front of my partners face, the nurse talked to his mother about how kids these days are too sensitive and that shes sorry that she had to deal with a child like that.Like ... what the hell? How dare she imply that my partners mental illness was just him overreacting and that he was being selfish by seeking out help. This was two years ago, and I pray to God this woman does not work here anymore. We would have been better off staying at home.
Review №6
2022-06-05Communication with this program has been a nightmare! I am a case manager at residential treatment center and I was trying to plan aftercare for one of my clients returning home to the Dublin area. The client had a assessment and was told they would contact them in 48 hours and never did. I called them every single day the following week and I got sent to voicemail 8/10 times and the time someone answered, I kept being transferred to people who couldn’t help me and was told someone who can would call me later….no one ever called me. With mental health care being so scarce in the Dublin area I didn’t have many options for my Client, I was relying on them for quality in person care and they let my client down. I am super passionate about my patients and to deal with a company who does not care or have the decency to follow up on my client’s assessment is so frustrating. I can only imagine how many people seeking treatment tried to do this on their own, without the help of case manager, and felt helpless. I would personally take that as a sign as maybe I am not deserving of help because these people can’t help me.The people who I dealt with that never helped me or called me back were Sharmain, Angel, Lynne and Sarah (director of assessments). I am very disappointed and upset with the plan b I had to go with for my client because of the lack of support, urgency and communication from Columbus Springs Hospital- Dublin.
Review №7
2022-04-07Update: My wife is on 15 minutes checks for her safety and hasnt been checked on in over an hour. She scratched herself to the point of bleeding with her finger nails and they did nothing about the wound, not even some antibiotic ointment. She said she did it to herself and they didnt react or do anything about that. The facility is a joke, if you love someone youll never take them here.Horrible experience. They talk about their caring staff, but experience says otherwise. Forced admit has traumatized my wife and made her more suicidal than shes ever been, but that doesnt phase the staff. Once they hear the word suicidal, all other considerations for your safety or mental well-being are out the door and youre pink slipped. They pay no mind to what we say or need in multiple areas, including not giving my wife her long-time mental meds despite promising me twice that shed have them. Clearly not about if shes ok and whats best for her, clearly about getting people in for the sake of having patients. Im all for these types of facilities and the need for places like this, but if you care about your loved ones take them somewhere else.
Review №8
2022-06-20So I dropped my daughter of here for detox to get admitted. She’s a daily fentanyl user going over 20 years. She did good for about 6 months and had a relapse going on 3 months now. She’s 34 and about 100 pounds close to death. An addict just doesn’t go into a place seeking help if they didn’t need it. She was told she didn’t meet qualifications and was sent away referred for outpatient. What happens when the hand that could save her life instead turned her away and she uses once more and dies. The assessment lady needs a different job. She’s well unaware of addiction and addicts. So sad
Review №9
2022-02-09If you love them, send them somewhere else. My partner was transferred here. She wasnt able to call me until 6 hours later and that was only to ask me a question to help fill out paperwork. They left her in a room on her own for hours. She called down the hallway multiple times and no one responded even though she was crying and could PHYSICALLY SEE STAFF IN THE HALLWAY. They also threatened to take away her ankle brace, only let her speak to one person for 10 minutes, they have not fed her, and she has not had ANY of her medications since her arrival. Its like they forgot she was even there. Keep in mind its only been a few hours, but theyre on a freaking roll already.
Review №10
2022-05-05This was my review of the other branch of this corporate owned hospital (springstone INC.)While I have not been here after finding the patient advocate of Columbus east was not available for 3 days of a loved ones stay, I was directed to the one here. but no one knew her extension or phone number I called the number on the website for Dublin Springs and it rings of the hook then hangs up....Im still awaiting a response from an email I was given to contact her...Read bellow and see Columbus Springs East to get a corroborating picture of how tis corporation handles accute mental health care...-----------------------------------------Do not go here at all costs!!A loved one is here currently and the past reviews Describe the same experience.I am fighting tooth and nail to get her out of her today. They have poor communication dismissive staff. Follow rules over proper care of individuals based on their needs. Make promises and dont keep them. Shut loved ones out who have been given signed consent.I only know whats happening because I am in the building asking, complaining, and inquiring about every small detail of what is occuring. It takes hours to get back to me with small pieces of information.Theres so much more to write but can someone please help with current assistance in getting her out and maybe group together to fight and shut this place down or at least force them to better serve patients?I have heard that shouldnt have happened in the past 2 days from managing staff here in relation to neglect of services.If anyone is wondering springstone inc. Is the umbrella corp and grievances should be brought to them as well.I was just asked to leave or be arrested because I havent heard from any clinical staff since 7:30 this morning. And i asked the front desk too frequently whether she has recieved her food in a timely manner and inquire about general status.