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Daily cleaning
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We take care of you
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Plan at least 10 minutes each way from airport. Its not close for an airport of this size
No complaints at all! Excellent service and a speedy check out.
Nice rental center! Easy pickup with National Emerald aisle.
The rental experience was great. I even recommend you to my boss.
Perfect service start to finish especially employee who handled my return.
The apps interface was user-friendly. Great job on implementation.
No problems with our car rental and the return process is very easy.
Fast and easy experience. Need to take a shuttle from the airport to the car rental place.
Nice staff and great car and price!!
Very modern, easy to use, and staffed by friendly efficient people
Great place friendly people, all car rental companies located in one building, easy access
Always good experience. In Spanish the employees!
I rented a car with my flight, flew in to Cleveland picked up my car fast service no problems. Great to work with you all. Thanks Budget car rental.
Easy to get in-and-out of facility during the daytime. At nights, you must know the area to avoid taking the wrong fork in the road. The road surface is rough with many potholes.
Everything went well, as expected. You always deliver on your promises.
Open 24x7, allowing you to return the car at any time.
Clean and efficient. Quick and pleasant service.
One of the more efficient car rental experiences. The car that I expected to get was there. Drop off was easy and the getting on the shuttle to the airport was as well. No complaints.
May be one of the greatest customer service I have ever experienced. Polite, friendly and fast
The service I received was the best ever.
Every time I come here I get a car quickly and its almost always a great car. This is for Enterprise, they are the only ones I use. Thank you. Its annoying that you have to take a shuttle back and forth to the airport, but they run pretty frequently so its not so bad.
AVIS TAMMY TAMMY TAMMY! She really went out of her way to do the work of multiple people to keep up with an understaffing issue. People were backed up at the airport, driver #62 had someone sitting on the floor next to him (see photo), Enterprise was the only counter that had more than one agent working.
We had a rental reserved for 11:30 am and the car wasn’t ready until nearly 1. And tons of people were waiting around too. Pathetic
Good shuttle service, it’s way off airport.
For a car rental center its pretty convenient. The shuttle from the airport drops you off at a central entrance where all the rental companies are, and then you through the respective exit to your car. The facilities are nice and modern, with seating areas in the event you have to wait for someone to check-in at the rental car desk. Ive been here numerous times and have never had to wait for a shuttle to take me to the airport. Theres always 2 or 3 shuttles out front ready to take you to the airport. Only good things to say about this place, and they have a National Emerald aisle, which is my rental option of choice.
Very organized and good signage. Social distancing is followed. Good thing that masks are required. Visitor parking is plentiful and very close. Great experience.
Im new to this, and Im telling you, this is on par with the more expensive options.
Overall great experience. Had some difficulty finding the shuttle from the airport to this facility but it was a quick exit out of the facility to my car with Hertz, which happened to be the cheapest rental agency this time around.
Terrible, 0 STARS for hertz. im a presidential status customer. I have Rented from Hertz all over the country every single week for 2 years. After dropping a car off at this location I was charged a $400 smoking fee. I have never smoked in my life. going to National or enterprise.
We rented with Budget, overall we had a great experience: quick seamless checkin and checkout, great customer service and good selection of vehicles. The main thing to keep in mind for the Cleveland airport is that the rental car place is a little ways from the airport. Allow plenty of extra time to catch the shuttle bus.
I rented from your airports car rental hub from thrifty car rental. I was charged $160 and then charged another $490 because they don’t have early morning area to park cars for thrifty. I had to put it in Hertz rental car early 6:00 Monday morning March 15. Because of this they charged me for two more days rental of $490. I travel to Cleveland for three months straight for college football and I rented a car through your hub and I will never do it again because I was robbed $490! It is under investigation through thrifty but I am not happy to have paid $632.18 for a three day car rental from thrifty!
Cant rent a car if you have a late flight because they close at 2. Its an airport. What B
Okay to navigate & quite a few restaurants to choose from. I was arriving so no time to stop. Lots of renovations going on so its unclear as to where you go initially. Went outside to have a smoke & was accosted by security because I wasnt in the designated smoking area. But soon realized he was just doing his job, but selectively so. Cars parked for pick ups were given a hard time after only parking a minute or two. Anywho, decent location but cant wait to return for my flight back to California.
Signage is bad, difficult to see in dark, rain.
Lines can get super long at times. Employes here are the laziest i have ever seen in my life.Also they are understaffed at all timesI use this place frequestly for work travel several times per month.Cars are not always clean. But they always have something.Can leave your car nearby in a secure parking lot for $12 a day
Very helpful and friendly!
We always rent a car through the airports service. We bundled our tickets and car rental together. However Spirits website glitched and I guess our reservation was never made. We got to Cleveland and headed to Enterprise since its where we had originally planned to use. Jake Adkins saved us! He was able to beat the deal we were going to have and got us the car we needed. Absolutely amazing service and hope to see him when we travel back again.
Fast ñ friendly... The Cleveland crew continues to provide excellent customer service.
Booked the rental over a month in advance and it was paid for with a company credit card. Check in was a huge pain and had to provide a personal credit card on top of the card on file. After we returned the vehicle I was charged over $18.00 for fuel even though I had filled it up within a mile of the location. They did refund the charge after complaint but shouldnt have had to deal with the hassle.
Convenient establishment. Helpful/Friendly/Professional Staff
My brother is near death in a Pittsburgh hospital right now and Im stuck in Cleveland because of priceline I had a car booked through Hertz for a one way to Pittsburgh but I cannot rent the car because priceline did not Divulge certain stipulations which keep me from renting a car. Ive been sitting here for 2 hours watching the national, Alamo, enterprise, employees tell people that they cant they wont be able to help them for various reasons. All the while they are playing on their phone giggling and laughing at peoples froma frustrations and in general just being very unprofessional. Beware of the fine print. I wouldnt give 1 star but the website wont post my review without a Star
Preferred member prepaid reserved rentals not available thru. At 11pm EST!!!.
Fast and efficient service
Pretty efficient as rental car services go but you have to plan some extra time for the bus ride to the airport
Efficient, love fast track. Little confusing on return as to where the shuttle pickup was.
Staff was very nice. Shout out to Mo, he was very courteous and helped me with my bags.
The young woman at budget was perfect in every way. We cannot thank her enough for the attention to detail and her communication.
Avis car smelled of pot, no other SUV available
It was a seamless process.
Great staff, they were so helpful & friendly,
Efficient, but a bit far from the Airport, need to be careful specially when returning the car.
Moe, the manager, is AMAZING! He hustles and is so polite and generous. God Bless Moe!
Great in the day, street lights are out at night. Not many people around to help. A little frustrating.
Fast and efficient the times I have visited town. No complaints.
Great setup, very much like DFW. Short shuttle ride.
Great place to rent. Easy to rent and super fast check out. Rented with AVIS.
Great selection of cars and great facility. Not close to airport
Specifically, Avis needs to get their act together. Transfer from airport to center went well.
Its an absolute shame that an International airport doesnt have rental cars on premises.
No problems got my car with no issues and it was clean
Center is nice, bus ride to get there takes a few minutes though.
The service was quick and close to the airport. Restrooms were clean.
A little bit far from the airport but nice place
In & out in no time flat. Vehicle was ready when I arrived, no lines...just pick up & go.
Numerous car rental companies here
Quick shuttle to the rental center and good customer service
In and out perfectly. Seemless, no problems, very helpful.
Easy in and out, shuttle to & from CLE Hopkins airport.
Friendly workers and very fast efficient service.
Great costumer service and friendly associates
Love how easy the process is here!
East quick service
The shuttle to and from the airport runs 24 hours
Very straightforward!
Easy to find when returning rental.
Have lot option even peak time and long weekends.
Requires a free shuttle ride to and from the airport.
Fast and easy.
Disorganized no one available for the return.
Easy return quick in and quick out
Good place to rent a car
Nice and clean place.
Long lines
No problems here
Enjoyed the car from Enterprise
Very friendly staff.
Very busy
Fast efficient and convenience
Service was Great!
Efficient
Low customer service
Excellent
Easy
Drive and drive and drive
Good
In and out
Great
Ghetto. Ghetto. Ghetto.
4.1 (108 comments)
Review №1
2022-05-31These people are very nice at this location. I needed help getting a car and they were fast. They always have cars available I use them all the time every state member was friendly and they called Me the next day to see if I was happy with my car . Eddy she is so nice you can tell she help you from the heart and not just to be nice I will always come here for a rental especially when I am going on my Vegas trips
Review №2
2022-08-09We had excellent service, prompt efficient. car was clean and ready to go.. Upon taking car back the lady was friendly and helpful...We had a wonderful experience and will certainly use the services for any future rental car.
Review №3
2022-07-15Great service, even though I dont speak English very well and Spanish too, I was still very well attended with patience, tranquility and transparency
Review №4
2022-02-14On one of the many trips with this shuttle to and from the rental cars, I had thought I smelled cigarette smoke. Then one trip I found the source. One driver standing in the doorway of the bus smoking. Soon as he saw us he turned and pulled the lit end off his cigarette. The entire bus smelled. Signs on the bus say no smoking and signs in the shuttle area say no smoking. One driver drives very fast and takes corners way to fast and had several passengers scared. One lady driver didn’t get out of her seat at all! No help with bags or anything.
Review №5
2022-04-29Watch out for pot holes the size of basketballs as you drive into the facility.Also, the shuttle drops off on the arrivals level requiring you to take an elevator to ticketing. Give yourself a few extra minutes.
Review №6
2022-04-21Great deals and nice clean cars. Recommend Priceline reservations when getting rental car for best same day pricing and reservations.
Review №7
2022-05-31Made reservation. Went to location nearest to where we will drop it off. Got car. All good
Review №8
2022-04-15Got in and received a nice clean car. Prices were cheaper then the other car places. Easy to return car
Review №9
2022-06-26Need a wider range of cars to choose from. Service was fine.
Review №10
2022-05-13Easy to reserve, and prices were great for the vehicles we rented.