Great little airport! Security is always fast (20 minute wait max in my experience) and staff are friendly and helpful. Its a small airport that isnt a hub location so flights can be limited or odd (like my Portland flight by way of Atlanta...) Four stars because while the amenities are great and fairly reasonably priced, many restaurants and shops are still struggling to open after Covid and the airport is basically dead by early evening.
The airport has improved significantly over the years, as opposed to years ago when I would fly out of here. For example, they added a variety of new food options, and also security checkpoints have been more efficient the last few times I flew out of here. All I can say now is, keep improving and dont start backsliding.
I have flown out of here for years and it’s always been pretty good! Recently everything is a mess and a bit slower with all that is going on. Lots of food options and not hard to navigate at all!
Update October 2021 - The Rental car shuttle pickup and drop off has been changed. Go to baggage claim area 1 and follow the signs to outside to the Bus. Drop off and pickup are the same - they are beside each other. All rental companies use the same bus. *******Previous Review - Off site Car Rental Terminal. Allow +45min for the bus / rental Terminal access. There are gas stations when returning the car. Follow the signs for check-in area, there are easy access elevators. Weather and traffic compounds the time required between the airport and Car Rental Terminal.A bus ride to an off site rental car center is required- you will take the bus from baggage claim area. Look at the photos to locate the exit - from Baggage Claim level. Jan 2022 Update - Airport traffic has picked up significantly from the past year - suggest that you allow extra time.
By far this has been the easiest airport to navigate through. It is a small airport but very clean. There are only a handful of souvenir shops It seemed a little outdated but it serves its purpose.
One of the worst mid sized airports to travel into, on American airlines. American airlines operations has nobody to work the ground so youre constantly in a state of waiting when you get to Cleveland because they usually have one or maybe two ground crews working at any given time regardless of the weather or operational tempo.Yesterday, and not for the first time, I sat for 47 minutes on the ground waiting to get to my gate.That was the 6th time out of eight times I have landed in Cleveland and had to wait between 20 and 60 minutes to get to my gate.The only reason I gave the airport two stars instead of one is because they do have some nice food options, thats it
Had a layover for just a few hours, but it seemed nice enough. Certainly a lot nicer than Dulles and Philly. The dog rest areas inside are never cleaned, but that seems to be the case at every airport Ive been to. Would love to see better pet relief areas at airports in general to protect dogs urinary tract.
Easy to locate and access to the rapid red line is a plus, but the bathrooms are disgusting. I wanted to rate four stars, but the cleanliness was too much for me. The layout of the airport is fine, and the lines move pretty quick, but again, beware the restrooms!
I have been to a lot of airports, Cleveland Hopkins is one of the better for getting around. It doesnt matter where you come in, you can get to the terminal and gate without too much difficulty. Unfortunately, many of the businesses are temporarily closed due to covid. Some may reopen but some are gone fir good. Hudson News still has multiple store around the Airport.
We flew out of Cleveland on Alaska inaugural flight non stop from Cleveland to Seattle. They had a big celebration it was a nice.
Very clean airport with enough eateries and shops once you are checked in. Convenient shuttle service to car rental lots. Loved the guitars peppered around the airport and the Superman display. The Cleveland signs are very welcoming.
Baggage claim is always a pain in this airport. It takes noticeably more time with compare to the other airports. It would be so nice if you could improve this little more. Other than that, everything is awesome about this airopirt - staffs are helpful and professional, place is neat and clean.
Very smooth from arriving till my flight left. It helps to be there at 4am to minimize security lines. It would be nice if the seats were a bit taller and a bit more soft. It would also help if the tvs were positioned in a more easily viewable angle
Its a good airport. However my flight; the stewardess would not shut up. Very unprofessional. Very annoying. We are grown folks ALL OF US. WE ARE NOT KIDS! Get it together Southwestern. I just need to get there.
TSA moves at a decent pace, easy to navigate. They do need to install some new speakers at the gates because many of them sound very muffled and I couldnt even understand what wad being said at my gate. Good thing for the monitors that tell you whos boarding.
Its the Cleveland of airports.... Jk its not bad, its my mailing hub and. Outside of a longer tsa line in the am its aight 🙃
After missing our flight put of PIT due to an unexplained incident causing a delay at the security checkpoint, we were able to get on a flight ti our destination out of Cleveland. Their green parking garage is awesome! Red LEDs shine out above the full spots and green above the empty spots. Each row has a counter telling how many available spots are in your section.
5 stars specifically for Glenn, who provided the most amazing service in helping us in both arriving and departing from the Rental Car depot. He was super friendly, gave good advice, and genuinely seems to love his job - what a great fella!
Calling this an International Airport is a joke. The number of destinations internationally is almost non-existent, and there are very few places in the US that can be reached non-stop. The airport was reasonable (OK, but not great) when it was a Continental hub, but United has gutted its utility for travel.
Rock Hall Induction weekend means LARGE crowds but everyone working there from gate agents to security were efficient and professional. They made breeze.
Surprised my experience was not as bad as I expected. Traffic flowed easily, and the whole process of picking up and dropping off my siblings went easily and smooth. Cleveland Hopkins Airport was definitely on point and I appreciate the experience. Ill certainly be traveling through and patronizing at this location
Good customer service is sometime difficult to find, but not here. Everyone we encountered was amazing and friendly, even TSA!!!
Very nice and organized airport security point to enter gates open at 3:30am. Parking is pricey
I wear medical equipment that can not be taken off nor can it go through the detectors. I opt out every time I fly and let them know the situation and normally a very kind female employee will check me over and I’ll be sent on my way.. today I had explained my situation and was directed where to go. While waiting a tsa member who was checking bags told me I couldn’t stand where I was standing. I explained to her that I can’t go through the detectors and was waiting for a female employee to check me out. She rudely commented about me opting out where I had let her know it was due to medical reasons. She then went on to tell me that was “ridiculous and unnecessary” and tried to explain to me that I didn’t have to do that and nothing would happen to me if I did. I simply said I can’t go through.. she ended up being the one asked to do my check and told the tsa officer who asked “I will not be doing that for HER” the person who ended up doing it was a bit annoyed by the situation but super polite and quick. I’m just really surprised at how the one employee was loud and intense when I wasn’t even hers to deal with. She was also being quite rude to all of the other people on her own line, slamming down shoes, and making rude remarks along the way when she was asked any questions. The whole thing was pretty embarrassing for me and I think their staff may need to be talked about these kinds of situations and how to react properly.
I was surprised on a friday most of the stores were closed at 3 pm. Restrooms were not too clean. Not crowded and good looking.
This airport is not that big compared to Orlando or Denver which is good. You do not have to take a train to get anywhere. It is pretty easy to navigate around this airport. There are plenty of good restaurants in the airport, like Sammys, as well as a lot of fast food places too. The car rental places are not in the airport location and they are off-site though. There is a parking garage very close where you can park and then walk over to the ticket agent and then the gate. This airport is pretty good in comparison to a lot of others.
Its an easy airport to navigate BUT the TSA officers couldnt scan my passport and When they finally managed to do so after more than 20 minutes ,I heard some mumbling about my passport , something like Ive never seen a passport like that and something like are you sure it is legit?. It was a Greek passport. I felt like I was being racially profiled and the way they looked at me was degrading. Ive never had this treatment in an American airport and Ive visited at least four of them. Its not my problem that your scanners wont work properly.
This is my home airport so I may be a little biased. Going through TSA pre check is simple and easy. The location is centralized. The standard security is located on opposite ends of the entry so there may be a little bit of a walk. Once you are past security there are enough food options and many restrooms. Great airport all around!
We had a delayed evening flight to Vegas. We had our boarding passes, checked in. TSA, Clear, global entry. We arrived at 11pm for a flight that was delayed until 12:19 am. We were not permitted to go to the gate because Security closed! We travel all the time domestic and international. I have never experienced security closing. Something is definitely wrong here. Travelers should definitely be notified if TSA or security doesn’t stay open 24/7!!!
Very confusing parking areas in late hours. Needs more specific signage and better lighting to hourly parking for us newbies. I drive around several times before I realized the unmarked entrance was not in fact an exit.
We fly often but this was pretty horrible. Everything was dirty and Trash everywhere! All the workers were very rude all around from spirit workers to the bagel place the only nice lady was the Hawaiian TSA lady. Parking went up. Spirit Charged us $71 for a carry on bag!!!!!!!! Absolutely disgusting
They have done a great job of improving the experience for travelers from the number of people there are to help guide you through to the efficiency of getting everyone through TSA checkpoints. I would like to see more options for food and drink on the future.
Its a great airport. Its big enough for all the flights but you dont need to take a bus or train to get to your terminal.Restaurants are good and there are places to grab last minute items you might have forgotten.Just dont expect to grab anything if arrive after a late day flight. Most of the concourse closes around 10.Update: still awesome.
We landed on Saturday morning April 2 2022. First we could not get off plane because person working could not line up with the door to open plane door. After 15 minutes he got it ( yes need to use restroom). Then get off plane it is all dark and door to get out to airport not open again wait. Then we waited 68 minutes for luggage. I heard this is how things have been going at airport. Not good
Very bad experience. Had a wheelchair. Got to baggage claim. Person pushing me was very rude. I Was with a group of 63. Leader told him where our bus was. He didnt listen and the bus was held up for 45 minutes because he couldnt find it.
Decent airport. Everything was pretty much easy to find. Liked the fact that they run the shuttle/busses longer for those delayed flights. My sister had to rush to the rental spot while I grabbed our luggage.What I did think was a little strange and time consuming, was the way they had the canines sniff you, before you head into TSA. Ive seen many airports where they use dogs, they just walk up and down about 3 or 4 times and youre set to go. But here its like you have to walk in front of everyone while the dogs walks around you and your group. Not sure if its just for the really early flights but there was a long wait just to be sniffed and at 5:30am! Very time consuming.
Best airport in all of the United States. Small, manageable, and the security lines are never long. The RTA line connects to most of the surrounding Cleveland areas, parking is vast, and connectivity to interstate and other cities is great. I would be happy to fly into CLE any day.
This has been the biggest airport I have ever been too. It was absolutely beautiful as well.
Easy to get to your gate. TSA officers are the friendliest Ive seen for a larger airport. Our flight was delayed due to a fuel leak, but it would have been shorter if the equipment were available. This led us to miss our connecting flight and caused a huge headache.
Slow with luggage, long drive to get rental cars, poor service at rental car pick up (understaffed) and often late getting flight out because the airport is disorganized. Today, they couldnt find someone to senter the number of bags in the plane so that delayed our flight considerably.
Great airport. Clean, safe, beautiful.
One of the worst domestic airports I have ever flown into, and I have frequented many. What an unorganized mess. Airport layout is terrible and directions for rental car shuttles are almost non-existent. One sign situated in a place that lends confusion as to where you should go.
Busy place. Never went inside just picked up or dropped off freinds or family. Pretty easy in and out. Was fun watching the planes land and depart.
First there is no hub which makes the airport a problem. There is no staff so hard for planes to get a gate, hard to get a ground cree to attach the walkway, and apparently never check bags cause that adds at least 30 minutes. It used to be a good airport.
It’s a busy airport, the lines are ridiculous.They don’t move quickly
Worst airport ever! Rental situation is a joke. To stand outside. In Cleveland! Good grief!The line to get to the gates is a joke. No leadership person who works at the airport must ever fly out. Who ever thought of all this hopefully does not have a job anymore.
Messy, poorly managed airport. Bathrooms are horrible at 6a ...when they should be the cleanest after opening. Really has gone downhill past decade. Poorly ran security with very long lines. Baggage not loaded = 1 delay. No one appears to care if missing connections. Use CAK if can, much better everything!
Ive been fortunate to travel for both business and pleasure from the CLE area. From tiny 1-2 gate airports to the likes of JFK, DFW, and Atlanta. Why cant CLE get its act together? If youre unfortunate enough to get in after 11:00 PM, youll wait for 45-60 minutes for your bags to come. Recently I waited over an hour for a flight that came in just after midnight. News flash for CLE administration.... theres many flights that come in late yet a handful of ground crews available (waited 25 mins just 50 from the terminal), and the same skeleton crews for baggage handling. Take some of that Biden money and hire ground crews, and especially janitorial crews. The restrooms reeked of pee. Filthy toilets. And a smoke filled stench in the baggage claim area from people smoking just outside the door. Travellers deserve better than this, and so does the city. Maybe its time to privatize...
The airport is clean, has a reasonably wide plethora of food options for those waiting for their flights. Could use more charging infrastructure is really my onlu complaint.
The airport is crowded in many sense. The layout is unfriendly and queues for food easily overcrowd walkways. Ground staff are not helpful and are somewhat rude.
Smaller airport (Im using DFW as a reference) but very nice. Was able to find a shirt from the rock and roll hall of fame that wasnt in my size while I was there.
Finding a taxi/Uber difficult due to minimal/no signage and unlike in other airports, Ground Transportation does not in their mind include taxis. It’s at the opposite end of airport. So there were many people at ground transport asking where to get taxi or Uber no one seemed to know. Only on heading back across airport in other direction are there any signs. On the plus side made my step goal.
Flying out is pretty easy. It’s getting back in that’s a pain. I feel like I am always holding just short of the gate waiting in ground crew and checked baggage takes forever. Way to go
Cleveland Hopkins International Airport is a terrific airport which provides a medium sized airport which the hospitality of what we remember as the local store. TSA broadcasts friendly announcements when someone leaves something at security. Airlines give friendly advice about collecting bags at carousels. Ive been around, and only Ottawa in my experience has that friendly touch. The airport features a direct 30 minute train service to the city center. Installed in 1968, the line is reportedly the first of its kind in the United States. Access to Departures and Arrivals is satisfactory and the airport features all the accessibility options one would expect of a modern airport.
Parking is expensive and confusing and always full. Airport staff were universally unhelpful when approached with questions. The only advantage to flying in and out of CLE is that its cheaper than Akron-Canton
It is insane and unacceptable how long it takes to get bags delivered to the baggage claim. Security lines are also long and inefficient. Easily one of the worst airports in a major city in this country.
A lot of times food places are closed, but the airport is small and usually pretty easy to get through. Never had overly long lines at TSA. Its a pretty tight ship. The Smart Parking garage is a great option if you want to go inside the airport to pick up a friend!
Nice easy airport. Baggage check and security was rapid, chick-fil-a was tasty and servers very pleasant.
How can u have flights coming in and no one thete to bring over the sky bridge to unload passengers?? 45 mins my family sat on plane for ground supervisor to come from home at 2:30a.m to get bridge to unload people!!?? WTH?? HORRIBLE!!
I really appreciate the updated security screening machines that dont require removal of shoes or laptop from my bag. It made for an expedited process despite the long lines.
A/C was not operational in terminal on a very busy and humid afternoon today. The airport failed to make the environment bearable. But, there are good food and shopping options available. Overall, a so-so experience today.
I wasnt there for too long, but seems like a nice enough airport. My husband did comment that the walkways were pretty narrow
Clean, not crowded, pleasant experience. Plenty of food, drink and snack options 😋. Like 👍 if helpful. Follow for honest reviews 👌.
Worst airport Ive been to. Every time I fly out of there they have one checkpoint open out of 3. Missed my flight today because I stood in line for over 2 hours and couldnt make it to the gate in time.
TERRIBLE. My wife and I flew Spirit #NK1069 , departed at 2.23pm. The TSA individual that ask my wife and I for our IDS was quite rude. We stepped up to her window and she shouted to us I didnt call you yet, after that we had to use are phone to scan the barcode which was a new thing for us and she acted like we were doing something wrong because we didnt understand fast enough.I felt like a kid in school!!! Or visiting the county jail. My wife and I were disrespected.... Thank you. That particular TSA Team Member needs the proper training on how to treat guests.
As always TSA attitude not nice I have Precheck and they were not open so I had to go through regular line show then my prechexk a d Global Reentry and they are that dosent work here lmaoooo so take off your shoes and if you have electronics take them out Just love their attitude with their moment of power REALLY NEED TO CHILL
Nice airport. Relatively clean. Parking was not horrible with a few spots left, not too far away from the terminal and reasonably priced.
Nice and clean airport. Only 15mins or so to get downtown, traffic permitting.Similar to other airports recently, seeing some of the retail food locations closed. Shake Shack was totally closed.Central security line is now TSA Precheck only.
Apparently theyve just given up on cleaning the place. What a disgusting mess. Gate A2. Trash laying everywhere. Someone dumped Pringles on the floor. Ive flown out of here dozens of times. This is an embarrassment to Cleveland. Get your act together.
United is very far from TSA, but worth it to get to your destination ✈
Excellent American airport. Gate staff, support staff are amazing.What i like most about this airport is open ventilation and nicely placed gates and seats. You feel very relaxed once you are in.Lot of shopping options and food&drinks.Rental cars pick up and returns are outside of the airport but they provide free shuttle service and they very frequent. Excellent service and people.This airport is 100% contrast to NJ&NYC airports.I love this airport.
Disappointed disappointed, limited flights, NY grandkids and I couldnt get a energency flight. We missed our flight because of the time misunderstood ,tried to get another flight but couldnt. No other airlines could help us. Missed our family cruise
Enjoy looking at the Guitars in the concourses of Cleveland Hopkins International Airport.The RTA Red Line Train Station is located off the lower level below the middle of the baggage claim level of Cleveland Hopkins International Airport.
If you are picking up a passenger, use the cell phone lot until they get off the plane. There is not a lot of space in arrival.
Great airport. Flown through hundreds of times and it far beats any other options. Generally good fares (much better than before), Quick security (you can use ANY checkpoint, they all connect in the back), rarely any CLE caused delays, tons of great dining options (Inca tea, Great Lakes Brewery, Panini’s, Bar Symon, Bruegger’s, etc.), simple baggage claim, rail service from inside terminal straight downtown, nice consolidated car rental facility with a shuttle always there (off site, do allow time), convenient airport hotels (some near a mall), and finally never unavoidable traffic getting to the airport (lots of quick surface streets with gas stations lead to the airport if 480 is a little backed up.
Went to a graduation and the United airlines airport hangar! Everything was beautiful we had a great time thank you United airlines!
Easy to get in and out. Go to the valet service. Its worth it for your car to get guests in departures.
Sunday night…all but 2 restaurants closed. Pre-Check line non-existent. The Currito burrito bar was good food though.
Very busy place. Able to find everything easily. Helpful employees, very clean even though under construction.
Arrivals and departures are well organized and easy to negotiate. However on some flights people are not being seated six feet apart. But Mask are required. There are restaurants still open where you can grab a quick bite to eat. The airport is kept relatively clean and is also a non-smoking facility. There is a strong security presence which made me feel very safe.
Clean airport and good staff. Restaurants close by 8pm so make sure you get your food early.
Every time I fly out of this airport it seems it is always my bag that get checked. I have stop carrying any personal items at all. I have to buy new when I get where Im going. The bad part is I fly out of here every ten weeks or so. Oh such fun! NOT.
Cleveland is a very busy airport. The bathrooms are usually a little messy but the staff is typically friendly and the TSA is what you would expect! The parking lots are routinely full, but there is a park n fly lot with a shuttle service available. Im not a huge fan of parking on-site or using the shuttle service because they are pretty pricey ($11+/day) The airport itself is very well run and a nice place.
Impressively slow security. The board showed about 20 flights leaving from 530 to 7 am. 1 security line. Someone didnt plan things out very well. Lots of folks are missing flights this morning waiting in a security line going clear across the departures hall. Never seen anything like this before.
Spirit airlines worker are racist and take advantage of innocent people. it was 3 African American ladies. Last check point at gate A3, before entering plane. Very unprofessional and bullies.
Trash all over the floors and seats at the gate areas. Half the restaurants that state they’re open were closed (not sure if they were even open) at 6pm on a Monday. Fruit flies everywhere in the one that was open (Pub). Super quick Precheck though.
The Airport itself is small but does not feel like its cramped. I do like the Airport since it is one of the main Airports I travel from or to.Although I had a HORRIBLE experience with Frontier Airlines it was on no fault of the Airport itself.Update:June 7th, 2022The experience at Hopkins is becoming Low Budget. The areas I was at near the gates were filthy! Floors look horrible. The guy who was at the gate when speaking over the announcement speaker, you could barely understand him.Regardless I will still be using the airport being that their are no other options...
I had no idea that we had made such improvements to our Airport but we need to work on parking it isnt Conducive to getting inside the terminal at all for that they rate a big azz Zero
Every time I fly through red eye to here from Las Vegas it is like the airport forgets about the flight. We wait 20-30 to be pulled into a gate. Then the luggage always takes another hour. It happens every time.
Let me start by saying that previous to this experience, Ive not had much good to say about Cleveland, but being to the airport has completely changed my tone towards this wonderful city.From the food court with a vast variety of delicious options, waste-reducing water bottle fillers in both mens and womens bathroom lobbies, as well as various spots in the hall. Yummy looking local food and drink options spread throughout the the airport, an extremely friendly and helpful TSA staff that was even willing to joke around at 4 in the morning. To seeing the cleaning staff hard at work ensuring that every customer had a great experience, this airport has it all. I even remarked that the airport had a wonderful, welcoming smell to it that made you want to not even board your flight and just live in the airport.If you ever find yourself in the Cleveland area, do yourself a favor and head to the airport for a few hours. I drove here from Newark, NJ and it was the best decision Ive ever made.Thank you CLE and all your wonderful staff!
I had a terrible experience at this airport. I am an old lady with a hip replacement that shows up as a bright spot on the scanner for TSA. They would not look at the implant card I carry to verify that is what I have. They insisted I have a body search or I could not go through to my flight. I refused so they escorted me out. I tried to find the airport administrative office for help but no one in the airport knows where that might be! I had no options other than submitting to a body search in order to take the flight home. It was horrible and included touching very private areas of my body!!!! I travel every week, have been a known traveler with TSA for years, have documentation of what the bright spot on the scanner is, have absolutely no criminal record or suspect for anything yet I have to endure a stranger touching me in private areas of my body. And apparently no one in the administrative offices wants to be found!!! Don’t fly through this airport!!!
First time flyer, security was a little confusing but we figured it out in time. Overall it was a good experience.
I only went to pick someone up. Getting to the gates took quite a long time, and traffic was at a standstill multiple times for 20+ minutes at a time. But, the best part was a police officer who seemed to have lost his mind. He was stopped sideways across two lanes and just kept screaming at drivers over his PA system, Move to the left! You who just pulled in front of me dont do that! You in the white car... I have no idea what he was yelling about and with him blocking two lanes and cars not moving at all, not sure why he was yelling.
Without a doubt the most mismanaged airport I have every flow into. I take ~150 domestic flights a year and this has been the worst airport I have been through on multiple occations.The facility is incredibly mismanaged and understaffed such that planes wait an excess of 30-45minutes to pull into gate AFTER they land. Planes sit empty at gates while the arriving flight waits for someone to come move them.The only redeaming thing is that everyone i. The airport for American and Southwest have been incredibly helpful in solving the problems created by the airport fascility mismanagment.
Wow! What a nightmare at Ground Transportaion pickup! With 3 to 4 lanes of vehicles either jockeying for position to pick up their arrivals. Or a total standstill and just actually parked there. I can only imagine the stack of reports that are written for for either vehicles bumping into each other, or vehicles actually bumping into arriving customers. Only (1) officer actually seen trying their best to work traffic in this area.
Great place to catch a flight. Clean facility. They also get you through security check really fast. Thorough but fast
Ha, funny u asked!! Our flight was on the dot with the time we arrived. 3:37 pm, it took until 4:45 to get our luggage!! It started to be on #3 ended up on #1 mixed with peoples luggage from Denver! Not only was inside the airport chaotic, outside was a disaster, people there to pick up family members had no idea what was going on! Traffic was a mess. Plus the carpet was so nasty and they make u take yr shoes off during security check, understand the reasoning, but clean the carpet!, Pick up the trash on the floor. The airport in Arizona was beautiful! So sad!! Our first flight. ☹️
They changed how they get you thru security...you dont have to put your electronics in a separate bin, your shoes in a separate bin.. everything in 1 bin. Got thru pretty quick.
It was fine. We had issues but none of them were the airports fault so trying to bear that in mind. People werent as attentive as they could have been but it wasnt bad.
A ghost town compared to what it once was, but for the traffic going through, there are a good selection of places to eat.
I had an amazin experience flying in and out of this airport all the employees were so friendly and welcoming and very helpful they all had patience especially for a family of 5 . Flying with children is never easy but they were super friendly and helpful and very patient. Thank you! This will definitely be the airport i will be flying and in out from for now on . This was complete opposite and better experience from when i flew in and out of Pittsburgh airport .
I am disabled and truly appreciated the 2 young men who assisted with my wheelchair. They were professional and efficient. A definite positive!
Traveling Internationally into Cleveland is a nightmare. Avoid it at all costs. The fact that you have to go throught TSA after customs is ridiculous. AND you have to wait an extra 30 minutes to an hour for your bags to hit the carousel after you clear customs. Whoever thought this was a good idea should be fired. Make this easier people!
For the most part this airport is as bland and average as they get. Thats not bad considering an airport has a role to get you from one place to another with as little fanfare as possible. However Cleveland takes little fanfare to maybe the next level of no fanfare. Oh well. They do have a Starbucks. And one time I saw some employees get into a fight. I wont disclose even what year that was or what gate I was near because I dont cause any more strife than is already, apparently, present. All Im saying is it was a little interesting. It didnt help boost the star rating though. Anyway, if you are looking for an average, boring airport experience, look no further than Cleveland Hopkins International.
Had no issues flying out of Cleveland Hopkins. Airport was clean, easy to navigate, and staff was friendly. Found myself at the Great Lakes Brewing Co. having a Christmas Ale before the flight. 😁
International flights dont seem to be a great experience through here. Not enough border control staff? Airport is pretty big for what is a relatively small city. Food is good. Bathrooms are clean. The lady at the bookstore was nice enough to drop some post cards in the mail box for me after her shift.Didnt have as much trouble when I came in on a domestic flight. Could use a few more seats?
Quick to get through. Rental cat lot is a little ways away. Well sign posted.
We have never had a problem at this airport. Always timely and friendly service. Fast getting through security
The workers there are super nice no joke. The girl who checked my passport complimented my name and when my dad left his passport by the luggage check in the dude left his post to return it to him.
Worst airport I’ve ever been in , every staff worker there were nothing but rude!! Service was horrible, Do not recommend this airport!!Unfortunately Akron does not have our flight destination-CLE Hopkins train your STAFF
It was a very good experience, I think the people working in airports get nicer all the time.
What is an appropriate amount of time to wait to get to a gate once on the ground? And how long should you wait for luggage? 15-20 minute wait for ground crew to get us parked at the gate, an other 30 minute wait for luggage to make it to the carousel. Need to do better CLE.
Its a fairly nice airport. Ince sights when walking to the entrance or out the gate. Surprisingly good for one of the smaller big cities. It has many shops to eat or get things at, like multiple Starbucks, a bar here or there, and of course the classic Hudson News. there is a hotel on the property, and many others in nearby towns such as Middleburg Heights, Brook Park, and Strongsville. If you want to get to these, take 237 North for 480, but if you are staying at a hotel in Brook Park, Take 237 south. The airport has a metro station built into it, but just as a warning, other stations smell like pee, but the Metro does take you to Cleveland attractions like Ohio and Tower City. Speaking of attractions, nearby attractions less than an Hour away are Cedar Point, Cuyahoga Valley, and Crocker Park. A sidenote: dont forget things like headphones for the plane, as they are EXTREMELY expensive at the Hudson News, so if you want to listen to music on the plane or boarding gate, tune out the crying baby, or shut your kid up with an Ipad, on the way here, go to the gas station and pick up some cheapo ones. So as an airport, I give it a 4/5 as it looks nice, and has many amenities.
1st time visiting Cleveland..its hood af but it was cool,baddies everywhere..but I gotta get back to Houston 😎🤘🏾🇨🇱
Very straight forward airport. Its not confusing and the signs are accurate. Not too busy and security is pretty efficient and fast.
Came to pick up a friend. He lost his bag but the airport knows where it is so he has to come back later to get it. At least there were only clothes in there so it wasnt the end of the world. It was past midnight and traffic was still really bad. There was an officer coordinating traffic though so it couldve been worse.
A gd hour I still have family sitting on a plane to get off it because you people can’t ever get anything right. This is probably one of the worst airports ever. Always behind. Getting people on and off planes. There’s no excuse for this.
Like collecting Stickers of the Areas I Visit. This Airport had no stickers representing the state. Sad. Other then that I loved the decor.
One of the worst airports. If you used Uber/Lyft, its hard to figure out where to get picked up. Doors were locked early at night. Had to stand outside in very cold weather.
The airport staff at 0400 (4am) not so friendly. Airport itself was clean. TSA staff wonderful
Lovely airport the rental car shuttle service sucks though. Could be better thought out I.e.. Run more frequently especially in those cold busy days
Its...an airport. Not much remarkable about it. Very nice that public transit will take you all the way from the airport all the way to Little Italy through downtown though.
Very small airport. Nothing special at all. Dirty. People are slow and lazy. It always takes forever to deplane as if the airport is huge and we have to look for a free gate. Bunch of gates not in use but always takes forever.
My friends luggage was lost. Said to wait an hour would be on next flight it wasnt very congested no security present very unsafe
Used to be great, now considered one of the worst for me. Last year I had my belt and cologne stolen from my checked-in luggage after being selected to be randomly checked. My belt was replaced with someone elses belt that was too big for me. The cologne was completely missing from the suitcase, but adhered to TSAs rules for sprays and liquids, so there was no reason for it to be confiscated. Of course I wasnt aware of this until I reached my destination, so I couldnt have complained then.This year was absolutely the worst. The changes they made with TSA Pre-checks and now CLEAR are absolutely terrible. Hopkins used to be set up to where there were two TSA check-in gates that anyone could go to. Now, the middle gate is closed to only Pre-Check passengers and people who have a membership with CLEAR. Normal travelers have to go to the far end of the airport and go through a single line check-in, which is horrible, especially for anyone who has morning flights. Not only is the line terrible, but those working for CLEAR will pace the line trying to poach and sell their horrible service to people who will, or might miss their flight due to the long wait. The Airports staff act as if they dont want anything to do with you, and will simply tell you Too bad, even if you insist that youll miss your flight, or that youve showed up 3-4 hours prior to boarding time and still will miss your flight.This is the last year I will ever travel from this airport, and instead will pay the extra money to fly out from CAK or even take the longer trip down to CMH. I recommend avoiding this airport at all cost if possible until they expand or fix their problems.
Its a nice airport. Not too big, not too small. While Im waiting for my flight theres a lot of things to do and see.
Beautiful airport , like the service
Pretty decent airport but a lot of stores and restaurants close or stop selling food at 7 on weekdays.
Great service at Customs 🛃 & border protection services for Global Entry interview. Quick & smooth customs/immigration :)
Quick TSA and most businesses and services were open inside the airport. Long line at the south check point, but they kept it moving.
We live in Toledo, which is 2 hours away. Cleveland Hopkins is always a airport I recommend for flights especially if you fly Frontier airlines or Spirit airlines. The airport is now been renovated. The parking shuttle brown is a lot closer now at the airport. Better situation now.
It wasnt the airport fault, but I did allow my feelings influence my rating. To me is just seemed like everyone was rude. I could have been because of how cold it was.
People were friendly, everyone I spoke with. Only thing is good places close too early. I only arrived at 07:30 pm.
Great stuff very helpful. Never takes too long to get through security at this airport.
Terminal. Its in pretty good shape, dates to a time when Cleveland had more traffic and people spent less time in the airport before the flight.
As awful as it is dealing with budget airlines... CLE is a great airport.
Its a nice airport but the walk from the gate to the baggage claim is a long walk.
A great and easy airport to get around! This airport also has two longes, the United Club and the Club from priority pass
Decent smaller airport. Everything was easy to navigate with a reasonable amount of place to eat.
Five am. To early to enjoy the sights of of Cleveland’s premier airport. Heck no!I may have been a little enthusiastic and made it 2 hours early to my flight, and if stuck at an airport this is a nice one to be stuck at.Why you ask?This place rocks. It’s clean, light, and there are these hidden tech gates that have plug for everyone. Hurrah!Other than that the airport has a clean look and feel and lot of things to look at and appreciate while you stare out at the gate for your plane.Enjoy your trip and be sure to check out the many fun places Cleveland has to offer (unless just passing through).
The airport was very clean and pleasant. The staff was very hospitable and curtious as well.
Very simple picking up someone arriving, just follow the signs. Get there 15 min early and look for them, or get there 15 mins late and they can wave you down
Yes, it is an airport that respects the passenger, especially the elderly, and is extremely clean and beautiful.
I checked in on line but still had to wait in line to drop my bag off. The line moved relatively fast and so did the line thru security. The baggage check in dude said something about the lock on my suitcase not being TSA approved🙄, and when I wouldnt take it off, got an attitude and literally tossed, not placed, but tossed...no, THREW my luggage onto the belt😡. Other than that, everything went smoothly and everyone else was pleasant.
Very very bad setup when coming back into the country first of all immigration checks all your stuff then to even get back to your car and the parking area you have to do it again at the stupid airport totally ridiculous
The police give a ticket when i was standing outside the car helping a handycap to put her stuff in the car
Easy airport to get in and out from. Good food choices inside security
In the middle of.pandemic, it was not super crowded.TSA was moving things along efficiently. It was clean and safe.
CLE was filthy, every shop was closed, and there were no trash cans anywhere. Easy to navigate though.
Cleveland REALLY needs to clean up and update its terminal! TSA needs to be spread out instead of only one entrance, but line moved well.
No airline lounges. No healthy food options. Unfriendly, non helpful staff.Parking lot is poorly lit, uneven, open spaces indicators dont work.At 10 pm, all food options are closed.Years later and nothing has changed.
Easy going airport. Walk to everything. Little restaurants.
I love this airport , its where my private plane will be stationed at .Thank you for serving me
Busy even at 4 am but they quickly opened another line for screening.
Nice new shuttle bus drop off it made the walk to the gate so much easier.
Everything went smoothly, everything is marked clearly. I personally would like to see larger letters for the airline doors.All in all, easy in and out for departures and arrivals
Surprisingly easy to navigate, unlike a Baker pass. It would have been nice in precheck to have a sign that indicated ID only, however TSA would have logic behind that one.
Small enough to have short lines, big enough to have direct flights to most places.
Clearly understaffed. Missed our flight out because security took well over and a half to get through...on the return flight, was stuck on the runway waiting to taxi then waited even longer for bags. Do better.
Awesome airport considering the location. Cleveland is subject to some pretty awful weather, and Ive never had so much as a delay here, while Atlanta shuts down for an inch of snow. Seriously, if this airport can have planes depart safely when it looks like the attached photo, theyre doing something right.
530 am I arrived to board my flight at 7, it was officially 1130 to 12 pm before anyone even mentioned about our flight and the entire passenger group from that flight. Absolutely ridiculous you have 0 maintenance people on your airport able to fix and maintain your airport. Absolutely ridiculous.
Nice airport. I wish they had more food options.
Flew united had the best service 1st time flying alone and with an injury and needed assistance. I cannot be happier with the way I was treated 5 star rating Thank you so much
Third world! Is the only two words that describe this disgrace still masquerading as an airport. Take a look at the pictures the place is filthy dark depressing and any visible updates or maintenance are non-existent . TSA AREA IS A MESS more than a decade and a half after September 11th. Every other American Airport i know of has upgraded and remodeled to meet TSA standards not Cleveland. They said we will just shove everything and everyone in a hall way. Take a look at pics see the fans they are the only form of ventilation and forget about air-conditioning it was 45 degress out side and this hallway was at least 85 and please dont try to have any personal space tsa agents are there to yell at you to cram more people in the two foot wide hallway. Auschwitz finest interior all the way. It a disgrace to the People of Cleveland but a fitting welcome to travelers welcome to Cleveland we pocketed all the TSA money we receive to complete upgrades enjoy our hallway.
Decent airport, security a d checkin were efficient. I did enjoy the place we lunch, good selection of beers, it was near C5. Very few outlets that work, no admirals club. Overall it was ok
Clean airport, friendly customer service people for the most part. From someone that doesnt fly a lot a little more signage would be nice since it was so busy and the lines were so long, it was a little confusing on which line we we trying to stand in whether it was for security, or to check in. Or at least have some customer service people closer to where the lines actually begin to direct people.
My flight AA2336 from Dallas DFW landed in Cleveland at 6:33pm on November 21st. We sat in the plane on the runway until about 7:25pm due to the airport not having the staffing to deal with three planes landing at the same time. When we were finally let off the plane, we waited at baggage claim 8 until 7:45pm. This is absolutely ridiculous!!! Do better Cleveland Hopkins airport!
Arrived around 930 on my flight from Charlotte was outside before 10. Nice clean big airport. Need some shades over the outside benches. Also most importantly pay the people that push the wheelchairs more money the deserve it
There’s one OVERWHELMING element missing at this Brueggers location: The element of nice. A smile. No one in the entire staff of 4 smiled once. A kind word? No Nice? No.
Great airport, nice check in area, REALLY nice security workers. They were joking around with us about stuff we forgot to put through the scanner, it was great. Most other airport security bark orders at you. I felt so relaxed. The only issue I had was the teenie hallway we had to stand in line through to get to security itself. It was very claustrophobic, and worried me in the case of an emergency. Otherwise, theres nothing to worry or stress about in this airport.
This airport is run down and needs updates. Everything looks like its breaking. As a frequent traveler, the only positive thing is that security wait times are usually short.They have cool Rock N Roll hall of fame stuff on display throughout the airport terminal and parking garage.
Nice and clean Airport. Just hoping to get a direct flight to Europe from there.
It was easier getting in and to the gate this time than it has been in the last several years.Today is a Wednesday so maybe they had something to do with it as opposed to the weekend but it was easier to check the bags and get through security both.I did not have to show any paperwork or boarding pass for either of those stations...I just showed my drivers license.The boarding pass will only be used getting on the plane which I think has streamlined things and the lines were moving faster!
The bathrooms and floors here were the dirtiest I have ever seen. Toilets unflushed, toilet paper on the floor, seat covers on the floor, paper towels on the floor. Then the gate areas carpets are disgusting. Seat cushions cracked. I was surprised by the condition the airport was in.The service was good and probably the best which is why I gave 3 stars. But the cleanliness of this airport is unacceptable.
I am from Cleveland and travel often. Every store in the airport shuts down at night. The staff at most of the stores are poorly mannered and unprofessional. As I write this Im on the runway on a returning flight from Cozumel and we have been sitting on runway for over an hour waiting for a gate to open because of logistical issues. There are several other flights waiting as well. I recommend flying out of Canton, Columbus, or even Detroit if you can.
It was okay I guess?It functions as an airport but definitely not the snazziest of my legs.
Very nice airport friendly staff easy to maneuver
My experience was alright. Theres a few new improvements added to the building and the way its structured but still isnt better than some of the other airports Ive been at. They need to add more & better fast food establishments & etc inside than what they have. It could also use at least one or two of those establishments opened especially for the night arrivals that traveled from other airports whom arrived past 10pm etc. Other than that alright.
We just arrived, walked quite a distance to baggage, and then left. Baggage was quick, no waiting. Airport was clean and well-staffed.
Very nice but very small compared to the airport so Im used to very clean still everything there is up to par and they have just about all the same shops that you could find at all the other airports actually being that it was smaller it did not take as much time to get in and out of security and in and out of the airport itself so it gets five stars from me mostly due to the fact it was much easier to navigate
No issues. My flight was a little late getting in and the airport was deserted. I had wheelchair service and they were so kind, prompt and went the extra mile. The airport was very clean and my luggage came super fast.
Seems like a nice airport, the attendants that we talked to were very helpful and pleasant.
We bought ticket for 11 am flight only to be told our flight wasnt untill 10 pm tonight expedia. Com screwed us over had to drive back to canton and do all over again tonight!
Nice airportShuttle is quickAll Gates in one place
I had a 551am flight so I arrived at 4am. I had a good experience. I had a easy check in and the line at TSA moved quickly. TSA agents, ticket agents and airport workers were all friendly and courteous with good manners.
They have signage everywhere letting people know where they need to go. I got turned around trying to get back to the parking deck that I was parked. One of the airport employees helped me get to the parking deck without a problem.
They used to have golf carts to transport customers thru out the airport. I am 73 years old with asthma and a bad back, the long walking is extremely difficult. I believe it has greatly gone downhill! I prefer Akron Canton. Plus, Alligent cancelled our return flight with little notice. Now we must to Tampa. I would avoid booking flights with Alligent airlines.
Like all the upgrades, especially the TSA pre-check
I dont know when and how they clean the snow here, all roads taking you to the airport covered, the departure is really bad,I think only the runway is clean, I didnt see it but most airplane taking off on time.
Total reviews rating 4.1
199 Reviews for Cleveland Hopkins International Airport 2023:
Review №1
2022-03-06Stayed here more than my share and each time the rooms are getting worse.My toilet made the most horrific sound when flushing. I had to hold it down and flush twice. Shower rod is rusted over and my sink didnt drain well. Two opened toilet paper rolls on holder with each about 1/8 of paper left. No new toilet paper anywhere.2 stain spots on sheet on one bed.A bright spot, front desk staff is always welcoming with a smile and excellent service.Nice enclosed pool area.
Review №2
2022-02-20Clevelands airport is very easy to navigate. There are plenty of places to eat in the airport and several transportation options available from rental cars, taxis, ride share services and, my personal favorite, the rapid system (RTA).You can catch the rapid from the airport and be in downtown Cleveland or beyond in minutes. Its convenient and economical.
Review №3
2022-01-09Best airport!! everyone working here is incredibly kind and patient, the food options are good, and check in/ security usually takes ~40 min. Love the green roof, cpr trainers, and plentiful seating/ wall outlets/ water bottle filling stations.
Review №4
2022-04-15Airport fine.... frontier airline was not. A 4: hours delay to Phoenix Arizona 3in a half hour flight ✈️.... plan had to change a tire in Orlando Florida.🙏 😊 Before arriving in Cle. Do get to meet some nice folks tho 🙂.
Review №5
2022-06-15Cool. I like walking out to airport to parking/rental cars. Easy going. Minimal restaurants no sky club.
Review №6
2022-02-16Not as friendly as Orlando but security was an enjoyable experience... Love their swag!😁
Review №7
2021-10-31Pretty quick and easy traveling experience. For such a small airport, I’m always so surprised how long the TSA Precheck line is- so please factor that in. Also, the rental drop off is about 10 mins away by shuttle. So also add in extra time if you’re renting.
Review №8
2022-06-26Nice small airport.Friendly staff of United Airlines.My flight was cancelled but they were super helpful and booked another one.Security also nice experience.Everyone polite .Liked the positive vibes.Good regular places to eat on the airport.Staff of Starbucks were also friendly.All together Cleveland people are friendly ,great.
Review №9
2022-06-27Never crazy busy, I mean its Cleveland. Best in the early morning, most vendors open before or around 6. Mid-day gets messy since most gates are small and planes these days are not. But its an airport, what do you expect, its moderately clean, sometimes friendly, and laid out as best and midsized airport can be.
Review №10
2021-12-07Other than the fact my flight was delayed ( not the fault of the airport), its a great place to fly from. They also have a great selection of restaurants to choose from in the concourse.