Wheelchair-accessible entrance
Yes
City of Cleveland Vehicle Impound Unit in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 216-781-7016
Site: https://www.dmv.com/directory/oh...
Site: https://www.dmv.com/directory/oh...
Opening hours
- Monday:8AM–6:30PM
- Tuesday:8AM–6:30PM
- Wednesday:8AM–6:30PM
- Thursday:8AM–6:30PM
- Friday:8AM–6:30PM
- Saturday:8:30AM–12PM
- Sunday:8:30AM–12PM
Comments (47)
Worst city ever for parking. Cop didnt care that I might lose my job just shrugged his shoulders and rode off. Had it not been for the kind employees at the Doubletree I probably wouldve slept on the corner. Never ever going back there again. The impound lot had my car in the wrong space so I had the added bonus of driving around the lot searching and praying that my van was even there. I wouldve liked to see the Rock n Roll HF - it should been built in Detroit anyways.
I think the city of Cleveland has a racket going with this impound lot. The city doesnt make it real easy to figure out where you can park. The signs are not visible if they are even there. They basically steal your car and make it real hard to get back. I think its a total racket. And then the people in the Lot 6 have bad attitudes. It is a whole different class of people who work in that establishment. I cant believe this stuff goes on.....corruption at its best!!! I always say.....ITS BETTER IN MENTOR!!!
My car was totaled, I wasnt even in the car and I didnt give permission to the driver that totalled it. I went to get my things out and they were completely rude to me and treated me like I was a criminal. I fought with insurance over the car, when that was figured out I went back to get my car out they told me if the car isnt picked up in 30 days they crash it, first I heard of that. Then they said someone came and got the car, I owned the car outright. They couldnt even tell me who came and got it. They are terrible people and they are a complete disorganized mess.
Worst customer service ever! UNProfessional police office who dont give a damn, just only about those in their police click. Their attitudes are NASTY! I told them i didnt care about the other police officers health ailments. What does that got to do with answering the phone??? I kept being charged bc they kept me running around like flo jo in the city of Cleveland saying they need this and that. They stated they needed my registration, but wouldnt let me get in the car to get it! They send you running in circles, so that they can keep getting money from you until they demolish your car to make way for the next car to come in! These police seem like they dont like their jobs and mad at the word. These are the ppl who are protecting the city of Cleveland. I am embarrassed for the city of Cleveland and thats why they are losing money. Ppl are leaving. Who wants to pay money into a city and you cant get protection or respect. Glad i left! Unfortunatley, I got rear ended in the city of cleveland on the freeway. I rather deal with Parma police!
Zach and Jerry saved my life today! There were so helpful and polite. I appreciate there hospitality and helping me get my car back regarding all of the complications with it.
Zack did amazing job!! He got my car together. He had charm and an awesome personality..!! Keep up the good work!!
Had an easy, smooth process retrieving my stolen van. The front office was cracking jokes with us, and DaShawn(spelling?) and the other guys were awesome and a great help!
Police steal your cars parked on street and make you jump through hoops to get back, especially when you buy car from them and it has salvaged titles. They have building and housing inspectors site you and impound the car for no plate. But you cant get plate with salvage title. And take 3 months to get in for inspection. So damned if you do and damned in f you dont
Cleveland Police Impound Lot#6M-F 8 to 6:30pm/S-Sn 8:30 to NoonBe the owner of the vehicle proved by Title or Current Registration. They take cash, debt or credit NO checks, American Express, fax or phone.
I was in a accident and have $710 in my vehicle and they grabbed it out for me and locked it up so when I retrieved my car it was returned 2me I was greatly appreciated bu there effort and honestly
Rude and impatient customer service who made me feel stupid for getting my vehicle towed in the first place. I was towed from a legal parking spot during “rush hour” even though rush hour wasn’t for another 2 hours and there was no posted time restrictions in the zone.
These guys did a great job helping me out. They made the process quick and easy. Shoutout to Zach your a big help
Had an easy time here. I needed to get things out my car and Zach really made everything easy for me. Thanks a bunch
The employees were very nice, especially considering that every person there was yelling at them. The golf cart ride to my car was a nice little bonus.
Hey I got my car towed and I was super stressed I just new this was going to be a nightmare on Quigley Road but instead the people were nice efficient shout out to lot 6 a great police officer I encountered getting my paperwork and super shout out to Zack great guy patient helpful
Zack, Roman & Matt were very helpful with my car situation. Trustworthy Men.
Their employee Zack was Very helpful through the stress of having your car pulled.
Very Courteous very knowledgeable very professional being an anxiety attack and Zach helped me through that he did
Should be investigated by the FBI for corruption and fraud. Can’t believe any place like this can be protected by the government. Do not support your local police, help clean up the sludge in the government!
Claimed to use a flat bed for my all wheel drive car when my dash board lights say very different.
They were so understanding and patient with and very helpful. Thank you some much from a visitor from Kenosha Wisconsin.
5 minutes over? That will be 200 dollars, cant pay? Oh well, good luck getting to work
Awesome place, its like jail for cars, saw some mad cars too...😁😁
Horrible customer service. Probably because most of there patrons are African American.
Not to difficult to deal with. Most are friendly.
Good people they help you thanks zach for your help!
They were very friendly and professional!
Go to one office get a paper walk to another office get paper signed walk back to the office and get service. 😠😠😠😠
Dirty people in a dirty business. Thug atmosphere.
VERY HELPFUL AND FRIENDLY AND COURTEOUS
Terrible customer service
Accurate
Very rude.
Very disrespectful
Horrible place
Fgghhhh, is right.
The fghhh.
Total reviews rating 2.9
47 Reviews for City of Cleveland Vehicle Impound Unit 2023:
Review №1
2022-05-01Only open 8am-12(noon)Online it says 75-300 depending on how long they hold your car.They charge for the day off. Meaning Saturday. The day they aren’t open counts to more money they collect from you.They also hit you with a ton of fees.Our vehicle for only a day (including the day they were closed) they charged $189.Just for parking in the wrong spot.No ticket or warning.
Review №2
2021-05-23People give them one star because they’re mad that their car got towed... well it’s not these guys fault! they just work there to pay bills okay. thank you so much to the people who helped me out today you guys are awesome!!
Review №3
2019-09-17Not what I expected - pleasantly surprised. They were professional and courteous. First time needing their services and they made it very easy. Everyone was friendly, especially the crew where you pick up your car. Hope I never need their services again.
Review №4
2018-05-04The payment processing was easy and those employees were really nice. But the guys that actually run the lot in the back were disgusting. They we’re slow, rude, and they hit on me. So unprofessional. After I finally got my car one of them used an old car to block me in the parking lot and said I never paid and I couldn’t leave. I showed them my receipt (which I had already provided before they took me to my car) and they finally moved so I could leave. They never even apologized.
Review №5
2022-05-27This place makes for a horrible date night, no food, no bar, just a bunch of cars.
Review №6
2019-08-29I have never been to an impound and I was honestly terrified about what to expect but the staff across the board, especially Zach and Chrissy, were incredibly helpful, warm, and made me feel so much better about my situation I had been struggling with. For an unpleasant scenario, they at least made the process so much better. Grateful for easing the burn of the fines that were my own fault.
Review №7
2020-01-17Great experience! My favorite part was when they impounded my car and I had to purchase it back! Ask for molly, shes the best! And Ricky has the funniest one-liners! Hopefully the city of cleveland tows my car again!
Review №8
2020-07-19My experience was great a young man name Zack was awesome he helped out tremendously going that extra mile when he didnt have too. Also the police officer was very nice as well.
Review №9
2019-05-30I understand no one is happy when their car gets towed. These cops here, and yes i say cops because they dont deserve the respect of other officers who were able to stay on the street, are pieces of garbage. Literally did nothing but comply and the guy (black about 50s) was clearly looking to take his day out on someone. I would offer advice, but he wouldnt be working here if he was even somewhat competent at his job. This place needs serious oversight, its disorganized, and run by incompetent cops who are still on their power trip, even though they have clearly been removed from the street. get a real job comes to mind, but clearly this guy isnt capable of anything other than basic paper work. Someone with a half of a brain and basic communication skills, please step in.
Review №10
2019-03-07My car was towed from downtown on a Friday and I was able to pick it up the following day. Downtown Cleveland really sucks at notifying people about no parking. I read the sign, and yet my car was still towed! As for the impound lot, I thought the people who worked there were polite and for the most part, professional. If you don’t have any parking tickets, it’s about $189.00 total for one day. The only bad thing about going on a Saturday is waiting in the long lines to pay. Hopefully this helps!