Wheelchair-accessible entrance
Yes
Citadel Self Storage in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Accessibility
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 513-909-2894
Site: https://www.citadelselfstorage.c...
Site: https://www.citadelselfstorage.c...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:1–5PM
Comments (80)
I couldnt be happier with my choice of environmentally controlled storage at Citadel. The customer service is great, it is convenient to my home and feels very clean and safe. There are dollys for free usage and you can pull right up to the door to easily move things in and out. My movers said it is the nicest place they had ever seen! I am in the process of selling items on line and love that everything is safe and videotaped to meet strangers at.
Clean, safe, easy to use storage facility.
I needed a location for longterm storage in a climate controlled environment for my sons tools, electronics, etc while he is temporarily living in Singapore.Ryan P was extremely helpful, courteous and quickly got me settled into a 10x10. I paid for the first year in advance and got a nice discount.Access and security look to be managed top-notch.
Very nice people. Answered all questions and helped me make a last minute decision easier. Was given a tour before I stored. Very clean facility and feel that my things will be safe there. Would recommend.
Thank You Ryan for making my U-Haul van rental smooth and easy! Great customer service! I would definitely rent from Citadel again!
We shopped around for a storage unit and Citadel is easily the cleanest, safest, and best value in the Oakley area! The coded gate, the brightly lit halls, and the staff make me feel safe and secure visiting my storage unit at any time of day or night. Highly highly recommend!
I was referred by a family member and I can highly recommend this place myself. Very, very clean facility. Customer Service has been great from the start. Spacious units, I’ve never had a problem here.
From the moment I signed the agreement, I felt comfortable. Not a pushy sales environment. Facility is very clean and feels very comfortable to put valuables in.
I found the place to be immaculately clean and fairly priced with the initial discount. The person who helped me was courteous, knowledgeable and very helpful. He was also able to juggle the needs of several customers at once.
I rented a unit from Citadel and it was the best experience Ive had with self-storage. They have a public restroom, and the units are clean and comfortable! Ryan was extremely helpful and even helped me pick out a unit close to the door. They also gave me a special discount for renting a Uhaul from them!
My goodness! The staff here have been amazing. This storage space is clean and well protected. I love the atmosphere and the attitudes of the staff are welcoming! They showed me around the place, I love my storage unit, and the price is right!
Clean. Affordable. Reserved my space online.Their UHaul service was fast, easy and friendly. However, I was over charged by $100 upon returning my truck. A phone call got it squared away but all the same, if I hadnt noticed it I would have lost that money.
Citadel Self Storage has once again provided outstanding customer service! This is my third time leasing a storage unit with them and each time the level of customer service has been consistent. Excellent!!
Customer service is awesome! Everyone is helpful and friendly! They are great with Uhaul, and their storage/facility is very nice and updated. I love all of the cameras, gates, and great security.
Amazing customer service! Very clean! Easy access! We were going to rent elsewhere because of the higher prices (we had another place booked already), but we decided to rent at Citadel instead because of the atmosphere and because of the excellent customer service when we were renting a uhaul from them.
Very clean never once in almost a year has any part of storage property been dirty. I love the temp controlled. Glad its not all night access which to me safety.
My family and I have been tenants of Citadel Storage for about 8 months and so far, so good. We like the fact that you dont have to stand out in the elements to get to your unit, if you choose so. We also appreciate the convenience of getting into our unit at anytime of day or night for whatever purpose, from needing certain items right away, to just re-organizing our unit. And finally, we also appreciate that when there was a glitch in the online payment option, Citadel responded with concern and assistance .Owetta F. Robinson
When you are looking for somewhere to settle into and starting to come in to your own. Ryan I thank you for allowing me to get a space I need for my Business. You were so informative and very attentive to my situation. I will recommend anyone who needs storage and just for the fantastic customer service you provided. So thank you my friend and really appreciate you intoroducing me to to the Citadel family! It means more than you know!
They had really great customer service and the storage unit I received was perfect. I have never gotten one before and they were very helpful on choosing the correct size.
Ryan and Dave are great!... Always willing to help with all of my needs and questions. Property is always clean but they are the true reason I continue to do business here, good customer service is hard to find these days. Thanks guys!!!
Great place for short or long term storage. Well-maintained property, clean units! The staff was exceptional - friendly, made great suggestions that worked well for my needs. Thanks for everything!
This is a clean well managed facility , I would store my belongings here when needed. The people are friendly and they have great promotions, love this storage facility.
The Manager and Staff were Awesome..I have some special needs with my storage but all my questions were answered..The price is very good and reasonable..My family and I just enjoyed being treated like people...Thank you Citadel Self Storage.. I am spreading the word to all my friends and family!
Easy sign up; clean controlled space with great service
Nice, clean new facility with lots of security cameras. Front desk staff were very helpful and friendly. Would definitely recommend.
This storage facility is very clean, secure and well managed. I would highly recommend them to anyone looking for storage in the Cincinnati area.
Very clean place,nice people.They showed me around and everything,very secured place and the prices are just right.
Been with them for 6 months now and they make it easy on everything! Great service and quick responses to any questions! ....An ideal place to keep thing safe!!
Clean facility, secure gate, after hour access, and nice/helpful customer service. Very happy with my renting experience.
Equipped with boxes for moving, rental U-haul, storage unit on inside and out. Very clean on the premises.
Great lighting and space plus you can borrow their big red truck once you have a unit. Also love that there are hand carts to use
I went there to rent a truck very convenient very close and the staff was very helpful in assisting with my self check in
Very pleasant and helpful manager as well as a very clean and well lit facility.Easy access to facility and to lockers.
Everything you would want from a storage facility. Gated access for security. Friendly staff. And HVAC controlled units at a fair price.
I love this place. Clean neat and great customer service!
I love storing my things here The staff is amazing and its clean with climate control and a security gate entry the prices are amazing thank you
My fav. Storage place my stuff is safe and dont have to worry about what is going on with the weather
Nice interior temperature controlled storage. Clean facility. Secure gate for after -hours access. Well lit. Safe.
I got quoted one final price, but you guys charged my card a different price which was more than the quoted final price!!!!
Probably, without a doubt, the most professional and clean storage facilities Ive ever seen!!
Clean, easy access, friendly and helpful staff. You get what you pay for.
Fast and professional. A convenient location to rent U-Haul.
Very clean and the workers were very helpful and nice.
Great convenient location with a friendly staff and very modern facility.
Love this place very helpful nice and clean will be back
Outstanding Service! Very clean
My month there has been good.It is always quick in and quick out.Denise F
Utilizing outside storage for boat. Friendly, efficient staff and easy process.
It’s very convenient and very clean. The staff is very helpful.
I took advantage of cyber Monday specials I have an indoor storage unit for a surprisingly low price .
Very secure and safe place staff is great
First Class.....very clean.....the staff was very accomodating!
Amazing and the my rent U-Hauls!
Great Place to store your belongings!
Very professional. And willing to work with you.
DAVE, RYAN, AND MADDIE ARE GREAT! Thank you guys for helping me!
Super nice facility! Very Modern!
So helpful in my time of need
Excellent service and personal
Nice space
The facility is close by and the staff is friendly.
Nice clean storage!!
Excellent customer service!!!
Great website, easy to navigate!!
Always great service
Excellent
They are best
Clean and lighted
Great place
Excellent customer service, directions and surroundings are impeccable and very clean.Thank you.
Total reviews rating 4.8
80 Reviews for Citadel Self Storage 2023:
Review №1
2022-04-22I would give 6 stars if i could. Ryan is the epitome of efficiency, professionalism, immediate customer service. The facility is incredibly clean, easy access. This spot is the only one worth considering.
Review №2
2022-06-01Clean and accessible storage. So far I have no complaints
Review №3
2022-05-02Process was quick and easy online, staff were friendly and efficient, prices are fair.
Review №4
2022-07-11Everyone I dealt with either over the phone or in person was extremely helpful and knowledgable
Review №5
2022-06-22Great customer service. Clean storage units.
Review №6
2021-07-26The customer service here is not good at all. Was trying to rent a storage unit I was the second customer and a person behind me the worker ask who was renting a U-Haul he ask if he could help the customer behind me because his transaction would be faster since I needed to rent a storage bin so I agreed. Went to my car keeping track of the line after he help the customer I ask was he ready for me he replied no there are 5 people ahead of you (HOW???). I could of got rude but I did not... I told him I was going somewhere else. You know things happen to you for a reason. So I went to another storage company there customer service and their prices was so much better with the same qualities. So Citadel Self Storage I want to thank you for your bad customer service it worked out for me in the end...
Review №7
2022-04-04Nice and clean facility. Great customer service as well.
Review №8
2021-06-16Great service and such a beautiful space as far as storage companies go. A prime location as well.
Review №9
2020-10-27I have been using Citadel for several months now and I am so happy with my decision to store my things there. The facility is incredibly clean and well maintained. I have never once worried about the safety of my belongings there. I would highly recommend this facility for all storage needs!
Review №10
2021-01-18Very clean and prices are great. Had fantastic help in assisting me in picking the best storage unit and pricing. Our items will be here for several months during a home build and I feel confident all well stay safe and well