Outdoor seating
Yes
Chipotle Mexican Grill in Westlake
Categories
Location on the map
Westlake, Cuyahoga County, Ohio, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 440-250-8701
Site: https://locations.chipotle.com/o...
Site: https://locations.chipotle.com/o...
Opening hours
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Comments (142)
Completely ignored me when I walked in. Greeted one of the workers and was ignored. Stood there for 2 minutes until I just walked out of the store. Was only focused on online orders .
Usually dont mess with chipotle because the location by me is terrible. THIS LOCATION was so good. Everything fresh & good!!
The store is well maintained, as well as the outside grounds. When I come in here, the morning team is almost always on point with cleaning as well as attention to customers. David is awesome, very welcoming and good at his job. The GM is awesome too, he definitely a problem solver and a get it done kind of guy. My problems rely on the afternoon people, most of them are good but they have their problems with being attentive and prep, the store isnt as well kept in the afternoons like in the mornings. Overall great experience here.
WOW. People I go to Chipotle often 😋 but this particular Chipotle has me very impressed. It smelled so good inside; like I was standing in my own kitchen with delicious food being cooked. Mmmm so appetizing. To make things even better, the staff genuinely was happy to be at work and were so pleasant 👏👏👏 On top of all that when I got home and ate I was even more elated at how perfectly everything was cooked and portioned. I just want to say thank you to the grill cook, prep person, lineman, cashier, and manager working here who made todays Chipotle experience all possible!I highly recommend even if this Chipotle isnt as close to home. It is worth the drive!
It’s called invest in HR, training and /or increase pay. Considering your value has increased by 15% over the past you, you should be able to handle it.
Always fast, courteous and professional service at this location. Kudos to their entire staff. Parking is a breeze and outdoor dining option makes for safe place to stop and break to recharge yourself. Chipotles continued philosophy towards healthy n affordable offerings is very welcome in this day and age.
You definitely need to order online or other wise you arent going to get all the fixings in your burrito or burrito bowl. There making every one order online. Thats why there always behind. They get a ton of orders. But the food was ok.
Ordered online. Asked for corn salsa and medium salsa and received neither? My fiancé’s bowl has the same mistakes. Rice is crunchy still, not even fully cooked. No forks and no napkins. Careless.
This is my got to for lunch every weekend. Two burrito bowls with all the salsas and sour cream and the side and some lime chips to top it off. This is the best Chipotle around. They are consistent. The food is perfectly cooked and they are so fast. Sometimes, you can even ca
Food was 35 minutes late and didnt have much flavor
I just left and received the best customer service from a man whos girlfriend has a gluten allergy. His name starts with an S, but I didnt catch the spelling. Anyhow NICEST man he switched his gloves and all of the silverware just to accommodate my family food allergies. Excellent service and kindness! We are just driving through and appreciated the kindness so much.
Walked in and immediately left after seeing the employee preparing the food with their face mask totally down (both mouth and nose uncovered). Yikes!
Hands down the best Chipotle in the area. Super friendly staff, the proportions are always excellent and they are quick. Love this spot. Won’t go to any other location.
Normally pretty good. Last time we went, our chicken and beans were cold. Make sure your getting ingredients that are properly heated. Could possibly be due to the time we went, which was about 40 minutes before closing. Make sure to ask to have your beans drained before adding to your burrito or bowl. I had a pool at the bottom of my bowl that leaked and caused our two bowls to rip out the bottom of the paper bag. Luckily I was holding it over our table.Sour cream is suspect. I got food poisoning (a couple weeks ago, but same location) soon after finishing my meal. My SO ate the same ingredients sans the sour cream, so we know what it was.I suggest going there to order your food instead of ordering for delivery or pickup. This way, your food will be warmer and prepared to your liking.Why do we still go? Because we love Chipotle. This is a great and new location and most (9/10) of the time it isnt just terrible (in other words, its delicious). 😎
Stopped on a Sunday night and there were 13 people ahead of us. After 25 minutes they had served 4 people!!!!! Painful. We left and so did two others in line ahead of us. One person on the line and the cashier standing there just watching him waiting. 🤦🏼♀️🤦🏼♀️🤦🏼♀️
Worest Branch Ever, orders is always late more than an hour and never ever get my order on time, not recommended at all. Staff also is never helpful
Worst chipotle I’ve ever been to. Always messy, food mixed in all tubs, refuse to fill tubs with fresh ingredients, out of everything, dump mild juice all over burritos, brown guacamole, etc. Every time I go no matter what time. Nasty!
SO SO BAD - I usually don’t leave bad reviews but this location is horrible. There are a few extremely unprofessional and unsanitary employees, and today was the third time I had CHUNKS of salt in my rice. My fiancé’s had so much sour cream and tomatoes—he did not order extra of either—that it was ice cold and he threw it away. We will not be ordering from or returning to this location—and we usually love chipotle. Idk what happened to this one.
I ordered a salad, as the server put the lettuce in the bowl it was frozen and stuck to the bottom of the container. I asked for fresh, my bowl was taken to the back. When I got home the frozen was still on the bottom of my salad. I called the manager and he said she was in training. He did refund my salad.
Would give zero stars. I’ve been going to chipotle since 2007 frequently. Tonight was the first time I’ve ever ordered online because they prioritize online order over people that wait in line (I’ve witnessed this hundreds of times). For some reason I’m waiting 10 min past my order time and they took care of every single person in line and then started making my order after....very confusing!
I will never order chipotle again just because of their horrible customer service. The past three times I’ve ordered, they’ve messed it up. I ordered two burrito bowls last night with guac in both and queso in one. They didn’t put any of that in there. That’s a total of almost $6 in the trash. When I called, they offered to give me guac and queso. What am I supposed to do with guac and queso? Eat it alone? My entire meal was ruined but they’re too cheap to give me a full refund. I couldn’t even eat it because it was cold too. Will never eat here again!
Tonight I ordered online for delivery. I ordered one burrito and one burrito bowl. As I chose my bowl meat and continued to scroll for my toppings It was pleasant to see the portion i.e. light/extra options buttons. I clicked the normal options at first but stopped because I had this image in my head of hitting the extra option and having a fully loaded bowl, heck yeah! Soo I went back and clickedy clicked extra here and clickedy clunk extra there all the while finishing thinking in my head every time I order anything extra from anywhere it always disappoints. I finished paying and waited for my order.The delivery guy was a tad late, no biggie. The bell rings, I answer the door and the delivery guy (btw very polite) has my Chipotle bag in two hands because the freaking bag broke from the drippings of my bowl. Juices are all over his hands and arm, dripping out of the bag and I’m standing there thinking “dude ate my meal and couldn’t get the lid back on (the foils aren’t that great)”. He looks up at me and says “the bag just fell apart, I’m so sorry”. I took the partial bag and the food inside still weary of him eating my food.I open the lid and saw perfection! I’m looking at perfect layers all smooshed heavenly together, overflowing juices from the lid, beautifully colored. This my friends is an Extra Option Bowl by definition! Whoever created this one needs a raise and to be put into a corporate position. Not only did this person make my extra option dreams come true they also put back the faith it can continue everywhere. Thank you. And I’m serious about that corporate position!
Ordering was a mess., sad and almost humorous. I tried to order a Quesadilla and a Burrito bowl on line . My whole reason for ordering was that I had a couple of gift cards. When it came time to check out there was no gift card payment option. Credit Card only. Plan B I called. The computerized system got one of my side orders wrong and I couldnt get out of the blah, blah is this correct loop. The computer transferred me to a person at the store. I explained my situation about the gift cards. My glimmer of hope was dashed when she said she could not take an order over the phone, but I should be able to use my gift cards if I downloaded the app. Also I was welcome to come to the store and I could use the gift cards there. Plan C I downloaded the app and prepared my order. When I tried to check out my only option was Google Pay. Plan D I went to the store. When I tried to order my quesadilla I was told that the quesadilla I wanted was only available.....ready for this?......ON LINE. Plan E I ordered a pizza. Does anyone want a couple of Chipotle gift cards?
Our favorite Chipotle in the area. It is new so it has the updated design layout and the workers are always really friendly and hard working. We really like the addition of the Super Green Salad. Visiting more because its a great alternative to rice.
Ive been going to Chipotle at least once a week for over a decade and this one is far and Away the worst one. The people are slow theres usually only one person working the counter and your online order will never be ready. Its worth going to a different location for a better experience.
I had my fair share of experience with the franchise and honestly I love this location. The workers are great the food is always on point. If there is mistake by chance no need to worry, they will fix it immediately. Special thanks to Sarah a beast of a manager and very understanding to her customers!!! You rock ma!
This place has messed up my order too many times. Ordered delivery 4 times, and 3 of the 4 instances got the incorrect order upon delivery. The delivery service offers a 15% refund? Fine but I am missing almost half my order, so that’s not exactly even.Tried to call the store and can’t get through to an actual person. I did get a hold of chipotle corporate, who were helpful (hence the 2 stars instead of 1). I love chipotle, but not this location!
Waste of my time, honestly. I went to get a burrito and expected it to be good, it wasnt. I spent a half hour waiting to just get a burrito. In that time I could have gone to McDonalds or Wendys and have a full meal. It was my first time going to Chipotle, as I had a gift card from donating blood. Im not going back.
After the way I was treated by one of their employees because their bag ripped from the bottom and my food fell on the ground , I will definitely never be returning let’s just say that and just the way the wanna be gangster was acting was ignorant all around it’s sad because that use to be my favorite location now they have a whole bunch of clowns running it .
Idk if it’s understaffed or what, but lately the service here has been ridiculously slow. Even the online orders are late getting prepared. Every time I’m there it’s messy and unorganized. Get it together chipotle
Chipotle is my favorite restaurant- but this one always gets my delivery orders wrong. I ordered a sofrita bowl last night (I’m a vegetarian) & I bit into a huge chunk of steak that was at the bottom of the bowl. Surprised I didn’t throw up... I’ve had to call and complain too many times, it just feels like a waste of time anymore. So i didn’t even bother.
My party came in with like a dozen people all ordering food of all kinds, most employees would see that and be wide eyed and scared but everyone here kept their cool and served us to our desire. After we had paid and started eating one of them who served us came to deliver the new Queso Blanco with chips on the house for us to try. Honestly didnt think much if it at the time but after trying the queso i was incredibly appreciative, it was so cheesy and delectable.
This Chipotle is pretty solid however the guac I got was pretty bland on one of my last stops here. Tasted like there was no salt or citrus added at all.
Hands down worst chipotle I’ve been too yet. The north Olmsted location (which is 15 minutes away) goes above and beyond with customer service, portions, cleanliness and enthusiasm. Employees at the Westlake location are lackluster and seems like they don’t care or they’re brand new and the bowls are under portioned and restaurant itself is messy.
I used to not be a fan of chipotle’s a few years ago, but oh my, they stepped up their game! Food always tastes fresh, has an unspeakable amount of flavor to their chips and food, the staff are also incredibly friendly. Thanks chipotle for always having tasty food.
I have been a vegetarian for 5 years and they have the AUDACITY to put steak in my veggie bowl. I have been so loyal to chipotle, only went to Ohio City burrito once. I’m not mad, I’m disappointed.
This Store is amazing. Had a huge mishap with Door Dash and a order that was completely messed up by Door Dash and this store did everything thing in there capability to help me figure things out. AWSOME store and great friendly staff. Will definitely be making this Chipotle my main store that is close to where I live.
Would only take online ordering. My grandson and I were very disappointed ☹️. We had ordered takeout many times inside. The inconvenience of being turned away left my grandson sad. He doesnt want to go back. It was his favorite take.
As sloooww as it gets. Guy who asked me what I wanted is talking to coworkers, easily distracted, second guy in assembly line took longer than I’ve ever seen anyone to wrap my burrito. He wasn’t talking to anyone, just looking around at everything else but my burrito. Even the cashier was standing there watching him as if she just wanted to grab it and finish it herself. They wonder why the line was out the door. If you want to see how a crowd should be handled, go to the Great Northern Chipotle. Well oiled machine.
Great food and service after a Sunday Cleveland Browns win!
First the workers seemed so disinterested in doing their job. All of their food was low. The lobby was absolutely disgusting. There was a spoil on the floor, food all under the table, they looked like they werent wiped at all for hours and the garbage was literally overflowing on the floor. I will never go to this location again.
Worst place to order from.Ordered guacamole 3 times and 3 times and all times the container was full of chunks 3-4 3x3 inches chunks per container, basically impossible to eat any guacamole.So if youre planning to have some guac and go at Westlake location, make sure that you are ready just to imagine eating.The rest of the food is salty and cold.
Really bad food. Food was way too salty. The Chicken made me thirst because of how salty it was.
This is the 4th time that Chipotle has failed to deliver a simple order in a timely manner. Will rarely come back to this Chipotle as it takes an hour to get an order delivered. Terrible!
Got steak quesadilla, sides were sour cream, white rice and queso dip. Steak was kind of burnt and dry. It was just ok but wasnt really worth the price. And sour cream was considered a side, was a 1st for me for a restaurant not considering it as a condiment or just a small extra charge. Was expecting more than a 2 piece quesadilla for the meal and 3 sides. They did have a friendly and welcoming staff
Chipotle is way overpriced. My wife and I felt ill for aboit 24 hours after eating. Even if we didnt feel bad after eatin it just isnt worth price. The queso is terrible.
Excellent service at this location. I called up at 11 today and by 5 they had a order to feed 10 people ready with no problem! I called two other Chipotle’s and they told me no.
Dude they rushed me so much I couldn’t get my order right. I had 3 people asking me what I wanted on my 3 different meals at the same time, how could someone think? And then I wanted more corn but they rushed everything slow down guys get the order right. Not coming back to this one
Chipotle is at the top of the list when it comes to fast food chains. They are one of the few that use fresh cooked whole food ingredients
They were slammed but the line moved really fast. Food was hot, fresh and delicious.
Biggest veggie burrito! The new queso is outstanding!!!
Great service! Great attitudes working up front!
Horrible service! Waited in line for 9 minutes. 6 people ahead of me. No one moved. I left and went to Moes. Too many employees standing around for that to occur.Go to a different location or another restaurant. This location is a waste of time.
I ordered form the app for delivery for 6 extra dollars. One of the items I ordered was completely wrong. I had to go to the store for them to be able to do anything about it and they were not able to refund the door dash fee or tip. terrible.
Busy but relatively fast. Plenty of workers to keep up. Good food as usual.
This is the quickest Chipotle I have ever been to. No matter what time of day or how long a line is, I am always impressed by how quickly I am sitting down and enjoying my burrito!
I think everyone knows what to expect. As Chipotles go, this one is pretty new and above average for service. Plenty of parking. Medium sized seating area.
Chipotle is my familys favorite place to go eat. Westlake location is the best location to go eat. Everyone is always so nice and the food tastes great!
Great service wait times aren’t so bad considering the busy area.
Always love it. Best fast food option out there. No choice but to give 5 stars. But this individual branch was fast and friendly.
Waste of time. Workers are quite rude, food is often stale. Youd be better off going to chipotle in Avon.
Absolutely delicious! One problem though, sometimes the food is too salty!
Wish I could give zero stars! Got the worst food poisoning of my life here. Tried to call and report it and the phone just doesn’t stop ringing and no one picks up.
EVERYTIME I order from this place my order is wrong! Never ordering from here again! I’ve literally gotten the wrong order or something missing from my order at least 5 times it’s crazy!
Workers are rude. really small servings of food thats not good quality anyway. a waste of your time and money.
Always a huge wait nobody is moving very understaffed by far the worst Chipotle on the Westside worth the drive to another location 👎
Good food and good staff, not the best location though. It seems a lot of locations cant handle pressure very well.
A great eatery for American Mexican style food. Their guacamole is always fresh green.
The food is delicious and always fresh.I love going there and there are so many locations.
Online pick up orders ? Because of shortage of staff. I had to drive to another branch
I always love chipotle but the new carne asada and new supergreen salads are so amazing!
Its clean and nice compare to other Chipotle and it had nice sitting area as well.
Tables dirty, staff inconsistent, rice not always cooked right. Chips stale, guacamole browns after you open container (?)
Food could be a lot fresher! Staff could be a lot more friendly !
Great food and great service! Only drawback is that its a bit small at this location
One of the most unconsistant restaurants. When its good, its good but when its bad. Wow is it bad.
Used to be great , but the portions are getting smaller and the price going higher. Not consistent anymore.
Service is very slow by Chipotle standards. Still good food though.
Always good food. This lok cation could do a better job keeping the dining area clean.
Fast paced, nice enviroment
Westlake Location is one of the best on the westside. Rocky River is great too.
Super clean. Rarely crowded location, line flows quickly even during peak hours.
Give you measly portions during lunch hour so they dont run out of ingredients mid-rush
Food was amazing and got you’re food quick but line was cramped and out the door so I was freezing
Good food and service, but forgot to fill three napkin holders!
How not to love this place? Hood Good tasty food and good prices.
Friendly staff and and typical Chipotle food. Like the addition of large chips with large guacamole.
Big line handled fast. Like the new location, has parking.
Quick service but small portions
Fast, efficient service. Quality & tasty food!
Raw uncooked chicken meat, plus they put lil quantities of everything
Very skimpy on the chicken and meat toppings
Rude management and they need two cashier on one register i dont know why
Great food consistency on their quality
Very good food and the service is great
The food is absolutely amazing and fresh
Great quality food but server was sarcastic
Quick and easy in and out no lines or wait on anything.
Great lunch for me and my daughter!!!
Great food and good service
There’s a sign on the door that says it’s temporarily closed!!!
One of the cleaner locations Ive visited
Never gets my order right
They do a good job
Consistent, fast, friendly service.
Good food, better peoples
It was fast and friendly
Dont know, didnt go there
Small serving sizes
Yummy!
Yum!
Duh i work here 🤷🏼♀️
Tasted great
Like it
Excellent
Great
Great
Love this place.
Mmmm chipotle
Excellent, Clean
Good service
Fast service
Yum
New and clean.
Excellent food
Very salty food
Ehh its chipotle
Its Chipotle
Best chipolte I ever had! Evan did a great job, fast, friendly. We will be back!
The food is very good andexcellent to tension
Bomb off
Sloooooooow
Total reviews rating 3.7
142 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-01-30Love this Chipotle! The staff here are great! They always take great care in preparing my meal. Always friendly and pleasant even when the line is out the door and online order pick up is four people deep. I always feel valued when I’m here. Thank you Westlake Chipotle for keeping a positive attitude amidst all the negativity around now.
Review №2
2022-07-10Edit: picture for proof that they are giving half portions. Thats the entire portion of steak on my “double” steak bowl. Double should mean double. Complete rip off.Bought two bowls, one with steak, one with double steak. I checked them both before I left and neither were the proper portion. The manager said he put 4 ounces in each. There is no way that the portion on these were 4 and 8 ounces. You are telling me that 5 little pieces of steak weighs 4 ounces? Get out of here man.
Review №3
2022-01-19This chipotle is constantly understaffed or they designate all of their staff to online orders leaving one person to run the line. They continue to be out of random things at all times, lids for bowls, rice, chicken, steak, etc. the list goes on. With a constant dinner rush you think they would be more prepared but this happens on a REGULAR WEEKLY BASIS. Go to another location if you can.
Review №4
2021-12-21Our 2yo didn’t appreciate the molded piece of brownish orange fruit you put in her bag. Whoever thought this was ok should be ashamed. Really, I’ll should bring it back and ask the manager eat it. Disgusting!
Review №5
2022-03-18I made mobile order but bags aren’t left on mobile pick up order cabinet so I had to wait in long line to get my order. What is the point of me making a mobile order if I still have to stand in long line to get my food. Won’t be making anymore mobile orders here again. The staff is nice though !
Review №6
2022-04-10Saw a guy getting arrested here and my young son kept saying look dad the cops got the bad guy! within earshot of the suspect in handcuffs. the food is good too best chipotle in the area except they were out of beans that night. still made me a huge burrito nonetheless
Review №7
2022-06-01I pick up evening dinner here probably once every two weeks. The service is not usually fast, if its supposed to be ? I usually always have to wait which I will do for my Chipotle but never am I wowed by the service here. Its just an average location.
Review №8
2022-06-27Chipotle, you dont have to keep inventory on a lot of ingredients. How are you out of cheese? Almost as bad as the Westgate location.
Review №9
2022-01-04Everyone is complaining, but I have to say this is the best chipotle around. The food just tastes fresher than other chipotles. And the workers are super helpful and actually listen to your order. I’ve never had to repeat myself, or gotten something in my bowl I didn’t want.As for portion sizes this chipotle is better than most. Other reviewers were complaining about the portions, but if you really want more great double or triple (yes that exists). As far as I know the only thinks that cost more to get are double meats
Review №10
2022-04-02The sweetest lady there! I had a bad experience at the one in north Olmsted and had let her know and she made my whole day, the kindest workers! Honestly deserves the world for her kindness