Outdoor seating
Yes
Chipotle Mexican Grill in Heath
Categories
Location on the map
Heath, Licking County, Ohio, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Organic dishes
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 740-522-6004
Site: https://locations.chipotle.com/o...
Site: https://locations.chipotle.com/o...
Opening hours
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Comments (199)
After waiting 10 minutes I finally get to the counter to place my order only to find out they are out of steak. I settled for the chicken which was ok. They could say something about being out of steak when you walk in.
The young man bagging the to go order put the kids order in the bag side ways. I had to ask for another bag but the food had spilled over the other two orders. Food was cold and seemed like they were out of stuff. It was disappointing, this is the first time food wasnt good. The employees didnt seem to want to be working
The parking lot is a disaster. Sometimes the food is good and others its trash. I got food poisoning last year when I redeemed a free burrito.
Good flavor and pretty fast, but the rice is always undercooked and crunchy. Hopefully it changes soon.
Got wrong order from app delivery and missing more than half my items.. no way to speak with someone in person to complain.
Always out of steak when I go. Got two exact bowls and nothing was consistent
Ordered three meals tonight. They were all wrong and we didn’t get all of the chips that were ordered. Called the restaurant and when finally transferred to the actual location, they hung up on me. Food is always good but only when the order is correct
An amazing place. The staff there is wonderful and everyone treats me like family. Im in and out within minutes and the food is always outstanding. Very impressed with this restaurant!!
First time there. It seemed a little dirty in the lobby area. Food was good. Sorry no pictures this time.
Does a girl there that always works by herself and she does amazing. I couldnt ask for a better employee to serve me
Chipotle here good about 80% of the time... when its not so good its alright but when its good its realllllllllly good
The worst experience with this location. Takeout wasnt ready at promised time but I give them a little slack these days. However, this is the second time being this late like this, and they were fully staffed tonight. After 20m I had to ask and they had to reprint the order; guessing they missed it. After getting it back home was missing a few small things like corn on the side, but was also the sloppiest made Ive ever seen. Like they were inconvenienced to have to make my order out of turn...
Excellent food excellent customer service will will return again to have another delicious meal
The steak was right on time I never plan to eat the whole burrito but somehow always do
Every place is under staffed and I understand my family eats out often. Wish the portions would be just a tad bigger. The staff would at least try and smile for the duration of us going threw the line something they just look very angry. The good has not been to bad. Just wish we were getting a little more for the price
Ordered a chicken bowl through door dash got charged for extra chicken didnt get any chicken or rice tryed to call the store like 12 times and no one ever answered so I tryed to act like I was gonna place a pick up order thinking someone would answer then but no one did I love chipotle but I would not recommend this store to anyone I spend probably 60 bucks a week there this is the second time Ive ordered through door dash and have had my order messed up will not do it a 3rd time
Ordered food had delivered food was very coldDid not make either meal right I will not be ordering again from this joke of a place bowls were not even full very sad this place is going down hill very fastSpent over 30 dollars what a joke...Very disappointed
I dont like guacamole so I dont order it, and yet I keep getting it. Another 8 dollars in the trash.
Very pushy. Dont give you a chance to order what you want. And very small portions. Very rude. Wont be going back.
Chips have changed, no longer any good. Not buying them any more
They get through the line quick and the quality is consistent!
I ordered dinner through grubHub the driver was great, but we didnt get half of our order not to mention 1 of the bowls we got had a hair in it and the other one had a piece of glove in it. After trying to call the store and getting hung up on 4 times we were told that we could either get our order replaced at a different time or we would have to get grub hub to refund me . Wouldnt you think that we would get some sort of extra compensation for having such a awful experience. with that being said 10/10 would not recommend going through this store unless you like to eat from a garbage bin
Consistently wrong order when placing via pickup. often serves day old/stale chips. never had an issue ordering at the counter. advise against placing ahead of time orders or checking your order in store when you pick it up.
Usually very good but my chicken was charred, took it home so to late to return it.
The best chipotle location in Ohio. They give great portions and their food is always fresh and delicious. I go to this location around twice a week and they have never done me dirty. Great workers and management. What more could you ask for?
Honestly, this place has gone so far down hill. It used to be really good and always have the orders correct. Unfortunately they always mess up the orders, never provide enough extra protein or anything else you try to get. And highly advise you avoid doordashing or UberEATS unless you want your order to either be completely wrong or completely different. Dont recommend.
Save yourself the trouble and visit another store!!! This store will never get your order correct, they will never be courteous and make it right. I totally understand they dont have enough staff and having to wait, its their attitude and every single order is wrong! This chipotle is horrible when it comes to getting your order correct!! Visit one of the other stores unless you dont care what you ordered:)
I once had a friend who pronounced the name of this restaurant like it rhymed with Tip ONeil (Chip O Till). I tried to explain so many times that it was Spanish, thats not how it was pronounced, but he wouldnt listen. Its been 30 years, but I bet that if you searched him out today, he would still be someone I made up just for this comment.
Restaurant was out of things.Ordered five bowls and 6 tacos with white rice they literally tried to give me a half a scoop of rice because I said they were almost out.I told them I would wait for new rice and they got an attitude.I ended up with five bowls that was equivalent to what two bowls would normally be.
I order from here very frequently usually for pickup. There have been a few times where they have messed up and I didn’t really worry about it. But tonight I ordered a double chicken bowl with extra sour cream and a double barbacoa bowl for my Fiancé and it was the most pathetic excuse of a bowl I have ever seen. Literally maybe four pieces of meat on each bowl. And as for my sour cream it was basically nonexistent. So I called the store to file my complaint. Took me about four or five times until I finally got someone to answer and when they did I was answered by a very unpleasant manager. When you are a manager and I’m calling you to report about something I PAID for and I’m very displeased with you can’t have a bad attitude with me. I will never be back to this location because when I pay for extra I better get extra.
Good food. Portion size just right
The last 3 times I’ve ordered a salad, they forgot the dressing. Also, don’t ever order online.... said it would be ready at 6pm, wasn’t ready til 6:50pm. Would’ve been faster to drive there and wait in line. Didn’t compensate for it or give a notification that it would be done later. Didn’t abide by the social distancing either with the building packed. Couldn’t have a been a good experience for the people dining in surrounded by the frustrated people waiting to get food.
This chipotle is pretty hit and miss, but they went all online which is extremely inconvenient. Portion sizes are always skimpy with online orders and the last time they didnt even get my choice of meat correct. Not sure why this is a challenge since there are no more in store orders. Wont be spending any money here until things are back to normal.
These chaps are extremely rude. There is poor customer service and the manager is plain unprofessional. I made an order a few days ago, which I was charged for and then Chipotle refused to deliver my order. I placed a call to them regarding this and they berated me and said they will deliver my food when it suits them. To this day, i have not received my order nor have i been refunded. Who wouldve thought ordering food would be so difficult. The manager refuses to deliver my food as it clearly is not profitable to deliver my food for free. Disgusting service and tbh the food isnt much better.
The food was delicious. I wanted to dine-in but it was so cold we had to take-out.
Definitely one of the most disorganized Chipotle’s I have ever been to. Never enough parking spaces, and if there isn’t any parking spots up front, the back driveway to the overflow parking is one way in the wrong direction if you come off of 79. Food is NEVER ready on time for online orders. I ordered an hour ahead of time and literally waiting in the seating area with 14 other unhappy guests... Even with ordering way in advance, food was 25 minutes late. Trash overflowing as well, zero social distancing for people waiting to pickup food
Just left the Heath, Oh Chipotle. Ordered the salad and it looks good, fresh lettuces, generous portions but no vinaigrette. I wish they had informed me before beginning to build my salad, almost walked away but didnt.Staff was efficient if rather one note blah but, granted this is my biggest pet peeve, I despise being honeyed. Especially when the one addressing me is young enough to be my granddaughter, very disrespectful. She wished me a good day but no thank you. Save the honeys for middle aged to elderly men who might be flattered although their significant others might not.
I understand this chipotle has its flaws, but every employee works very hard to get everything for everyone. online orders get backed up because of the massive flow of orders due at the same time, but their workers work fast to get them out as soon as they can. problems with their systems occur too, orders won’t come up and sometimes won’t even be in their system which causes angry customers, but understand they are doing what they can, especially during this pandemic. as for the front line, chipotles put their trainees on front to get them in the habit of fast pace food making, this helps them learn how to keep a line moving at a consistent speed. please be patient with these trainees, they are nervous.
We ordered this afternoon, they were nearly out of prepped ingredients. The bowls had very little rice and very little beans. Disappointing visit.
I order from Chipotle frequently - mostly from door dash from the 21st street location and picking up there has never been a problem. Tuesday, Oct 6 2020, I ordered online for pick up from the Heath, OH location. I ordered myself dinner to pick up at 6:15 PM - more than enough time to get my food and get to my 12 hr night shift job at the hospital. I arrived at the restaurant and quickly realized there was an enormous set back on pick up orders as there were at most 20 people waiting in the restaurant for their orders to be filled. Many people were upset as they had been waiting 30 or more minutes. I waited patiently for my food with the others and stayed until 6:50 PM when I could no longer wait as I would have been late for work. I tried going on the Chipotle website and see if I could cancel my order - I couldn’t find a way. I called numerous times to the store only for the phone to be picked up and hung up multiple times. This was an hour to two hours after me being there so I would imagine the busy ness had subsided. It took a long time and multiple hang ups to get someone to answer. When they did they said to go on the a site and get a refund. The only thing I could find was to fill out an experience thing online and I did. Skip forward to Thursday, I call the Heath location again only for a girl to put me on hold twice and leave me on it for 10 minutes. I eventually hung up because I knew they probably weren’t going to help me or it wasn’t a concern to help me. I then called corporate.Long story short, I understand being busy and things happen but to hang up calls and totally disregard someone is extremely rude. What’s makes me even more upset is that I went 12 hours without eating and I had used my free entree reward which takes a lot to earn. I don’t think I’ll be using or going to Heath again.
Everytime i come to this Chipotle, its incredibly unorganized, they are extremely slow and the parking lot is ungodly small for the amount of traffic they bring in. The online ordering system is a joke because I ordered online for pickup at 6:15 and showed up at 6:15 to pick up my order and there was nobody in line and 8 workers behind the counter stocking items when there was 8 people in the lobby waiting more than 10+ minutes waiting on their pre-ordered, online order. its embarrassing that people can come in to order and get their food faster than someone whose pick up time for their online order was 15-20 minutes before that. Not to mention they under serve all of their portions especially guacamole that costs more than a drink.
So I am very disappointed at the fact I chomped down plastic in my food tried to call them someone answered the phone and never said a word and left the phone off the hook I ordered through the app and was very pleased with the driver but definitely not the food
Never ever order delivery from these people. They have repeatedly forgotten our items and they are not easy to work with to get them to fix THEIR mistakes. The guy on the phone was so rude to me.I will never order delivery again, we have tried 4 or 5 times and each time, there is something missing. Horrible!Also, dont pick up, either. Orders get stolen every time Im there.
Walked in 245pm . 050721 . No food in read serve table . Chairs blocking walkway . No employees up front . One employee eating at table I aint got time for there no sense . . Walked in and out .my time is valuable. If I could give them negative stars they get them
Great food, however the portion of meat was on the light side. Requested additional onions and peppers in lieu of other items--went on deaf ears. This was my 1st time at Chipotle and will go again, but probably not this location.
Ingredients are great quality and the people on the line are patient with customers. My young daughter was placing the order herself so it was a little slower than most, but they helped her the whole time. We will continue to eat here based on that level of service.
If you dont have a location that does delivery which this one doesnt the online ordering is rough. If anything they more expose you to risk of virus. All the people with online ordering are centered the same place as the live orders. The online orders were all messed up so it just meant more people standing around in an already small area. No drinks had to ask for all 3 drinks. Got 1/3 chips. Asked for extra meat got none. Should have just went through the line. If I left with any less I would have left with an empty bag. Its not the people that work there risking their lives. Its the terrible company processes that cant be fulfilled properly.
I dont think i have ever had a good experience from this location. We door dashed dinner from here and the driver was great. The order was botched as I expected. Paid for more than we got. I dont understand why its difficult to read an order and make what is ordered. We will make sure to go out of our way to not go to this location anymore.
The ambient noise in the Chipotle is always loud due to the industrial style of the restaurant. However the food is very good and the portions reasonable. I like that they arent afraid to make things spicy and you can make it spicier by your selections and the addition of the hot sauce that is provided to take to your table. The staff was pleasant cheerful and efficient.
Super yummy! Been to a few different of this chain restaurants. This is one of the better ones. Clean it being cleaned. Bathrooms are clean too. Small space to eat. Not a lot of seating, but if you get a seat you dont feel pressured into rushing to eat either.
I’ve been coming to this Chipotle for years and always had excellent food and customer experience. I had my first mishap after 5 years of coming here (thing a happen, no big deal), and called in and spoke to a manager named Devan. You could tell she was very apologetic and took care of the situation professionally. After ordering and eating here hundreds of times I would never expect to have a problem, but even in the one-in-a-million chance you do it will be handled promptly!
This chipotle has really gone down hill in the last couple years. The past few times Ive ordered things have been messed up (yes the make it up if I call). But today I waited over 15 minutes for an online order that was supposed to be done at 615, both the bowls I got were steak which was fatty and not cut like usual. I will be taking my business somewhere else due to these continued issues.
Went here yesterday and the girl making the burritos kept scooping rice and then using her hands (gloves on) to compress the rice into a ball. She would than touch her face and mask with same gloves and go back to doing same thing on next order. I watched for 3 orders while waiting my turn. Couldnt believe noone said anything to her but when I got up there I told her she needed to change gloves and not handle my food.
Food is always exceptional here and I come here whenever I get a break from work. Lately Ive noticed that their portioning has gone way down. Any time I ask for beans or chicken they give me less than I normally would. Every time I have to ask for more because of how little they give you compared to other restaurants. Also, I really like their mild salsa but I dont want too much of it so I order it on the side. On 3 occasions now they have charged me an additional extra fee just for having it on the side. If they continue to charge me extra for this Ill start going to 21st Street instead. If you can fix these issues I will give you 5 stars. If I had to rate this place on parking alone though it would be 1 star. I have to pick a time a day that wont be too busy because Im afraid I wont have a parking spot when I get there. Its ridiculous to have only 10 parking spaces.
Havent been in awhile, decided to have for dinner yesterday. Their prices have increased, my steak bowl and my bf steak burrito, the meat was very cold. Manager apologized and gave us refund. Hope my next experience is better.cold
I love chipotle and i eat there all the time, but this particular location has messed up my order almost every single time. either gotten it entirely wrong, missed items from the order, given me stale chips / soggy tortillas etc., has taken ages to deliver (i know they use doordash but i have never had doordash take so long with any other restaurant), or whatever else it may be. i genuinely can’t afford to eat here anymore because every time the food is basically ruined or i literally don’t get what i pay for. i hate giving places bad ratings, but this one really does deserve it.
We got a food bowl and where happy with it except one thing they could have added a little extra meat in the bowl. The cost is great as well. Never disappointed me yet keep up the great job.
Good food and quick service. Ordered take out today around 5pm, and the chips we received tasted stale, as if they were leftover from lunch. My mother attempted to call to place a complaint, and no one answered the phone. Also the website to let them know how they are doing doesnt work. (The one found on the receipts)
Absolutely incredible service: the employees made so much food so quickly, it tasted fantastic, and they were all super friendly. I couldnt have asked for anything better. Ive done both catering and in-store orders, and they were excellent at both. I highly recommend this place!
This location is not worth your time or money, unless you like wasting money and your time. The portions are child-like and when you ask to get more of something as simple as rice, they act like its coming out of their own paycheck. The personalities and friendliness of the staff are incredibly lacking.My office orders carry-out online from time to time and never once has every single order within our online order been correct. When there is a FORM in front of you, stating specifically what should be included in that order, there should be few to no mistakes made here.There isnt much parking and you have to park way out behind the Chipotle building 94% of the time. The in arrow is no longer visible on the concrete and people go out the in and vice versa, causing quite the headache.Ive finally learned to stop going here.
Not a good Chipotle to go to. Small portions, thrown together. Not only do you what you eat put who puts it together. There is no uniform in portion control. Different employees, different portions. Then get upset if you ask to add a little more or less. I dont go to Chipotle for speed of service but quality of food and service. Something this store lacks. A store is only as good as its management.
I ha e never ate at Chipotle before. There is not one in Parkersburg, West Virginia. I was up in Heath Ohio and saw it. Decided, what the heck I will give it a try. I was not disappointed! I got the crunchy Tacos with chicken and steak,(the steak was way to chewy though, that batch was over cooked), but everything else was great. It is like Subway but for Mexican food. Totally different from Taco Bell in every way. Authentic taste of Mexican food. Highly recommended!
Awesome service! Literally only saw 4 employees the entire time I was in the store and even though they were getting slammed they smiled, was polite, and never rushed a customer thru their order.
I have been eating at this store for some time now and typically do not leave reviews. First off I want to say that I have had very minimal issues with the food quality and service of any chipotle franchise that I have ate at. I have noticed over time of eating at the Heath Oh, location that the portions progressively get smaller and smaller. I have ordered the same thing every single time I have ever ate chipotle and I pay for double meat . Well today I go to this location and order the same thing I always get and got double meat burrito as usual. Well instead of turning around and grabbing the fresh chicken that was ready and waiting I got the last half a portion of chicken and still got charged for double. The burrito shell that I got was not edible, very hard and just not good . The meat I got today was very chewy and overall not very good. Typically I would leave a 5 star review because this location is typically always great food and great service but I am leaving a 4 star because the experience today was deffinatly not the usual 5 star that I am used to. I didnt even get to eat half of my burrito because the shell and the meat was not very good today and also the chips that I got with my meal were crushed little pieces of chips in the bottom of the bag. I will say that when I went in the store overall was pretty busy but I have been when they are tremendously busy and never had an issue like today . I would say 9 out of 10 times this store Is exceptional but today the food just wasnt as expected . Even though the food wasnt very good today the service was still good I was just upset how below par the food was and ultimately that is why I eat chipotle is for the good ingredients and great food.
Employees are currently harassing a customer who had issues with their order on social media. Completely pathetic and childish. After asking her name they went out of their way to look her up. not a good representation of a business by any means. (Megan Mohler and Kyla Diley)
Placed a large on-line order and it was missing items. Was offered a free bowl if we came back or we could be placed on the list and they would give us those items next time. Should have offered a gift certificate to bring the business back to the store.
Service has been horrible the last 3 times that I visited. 1st time I was over charged. 2nd time I asked for extra rice, and was given less then the normal amount. Today they had a new employee, and she was treated very poorly by other employees. On top of being treated poorly, it was done in front of customers. I will be visiting other locations from now on!
Always a good place to eat. Usually can find a clean table and if there isnt, they will clean one up quickly. Everything I have tried there seemed to be fresh. Busy location but the line goes quickly.
Ordered a bowl with the new meat they said it would be just a min while they cut it up watched em pan it put it out n then the girls kept making other peoples food while my bowl sat exposed getting cold waiting on the meat that was sitting right there I finally had to speak up n ask if they were gonna finish it
I visit this Chipotle location at least once a week. Food and staff are always great!! They are really fast so you can in and out quick. Just wish they actually had clean tables.
Very disappointed as we eat here 1-3x weekly...food was great service and then mgmt were horrible. First one of our meals wasnt put in bag and went unnoticed until I got home. I called they said come back up so after not getting home from work til 7pm...then making multiple trips to chipotle I was a little cranky to day the least. They charged me for additional bowl. Mgmt wouldnt come back and talk to me. Corporate offices handled situation by sending gift cards. Just aggravating.
They could put more meat on the burritos
This is my favorite Chipotle. Extremely kind and great service. Im never disappointed with the portions they hand out here. Not an extremely long wait to get food either. A nice place to eat with friends.
Loved it healthy choices thanks
This place sucks balls. 21st is WAY better. They give you correct portions and dont skimp on ingredients. This location is way more interested in having fun and talking then making your order correctly. Crunchy rice. Save your time.
Visit this location all the time. Food is always excellent, except one time which happened to be my last visit. Chicken was over salted, I used to run a grill there, so I know what it’s supposed to taste like. Was also a little burnt. I wouldn’t say I was dissatisfied thou. Very friendly staff... lots of eye contact.
Friendly. Fast and awesome. I always get a big burrito and no one can wrap it. I was proven wrong. Good location as well.
I ordered pick up and my order was terrible. Very little rice and beans. Ridiculous!!
Was seriously hesitant to go after staying away for a few years.. very good service and product! We had the chicken tacos, large chips and queso with corn salsa as a side, and a barbacoa bowl. Of course the food was prepared per order, the products all looked fresh and presentable.
We like the salad bowls. Lettuce and choice of toppings. Rice, Queso, meat etc.
I have not been to many bad Chipotle restaurants. This one is good and is a little above average for the extremely kind service. On day it was insanely busy when I went in and the service held its own and went through the line in a good amount of time.
Its a chain, what more do you want? The place was clean, the staff were friendly, and the food was okay. You cant really get beyond that. *lol*
Really disappointed they have advertising all over for the brisket ......but..... they dont sell it anymore!!
It used to be cleaner. I dont want the employees pushing the food that has misses the burrito back off of the counter into the food tubs so they can put it on the next order.
None of the employees were wearing their masks correctly. the cashier also gave me the wrong amount of cash back, and every employee i encountered was extremely rude.
The employees here look and act like high school kids, and every time I go they some how mess up wrapping a burrito, or the line is out of something. The food (what they seem to have actually prepped and on the line) is usually pretty good, but the service is super slow.
3rd time in a row of late or messed up order. Do not order online from here. This time 30 minutes late from app time and items placed in random containers and missing all chips and 2 orders or guacamole.
I love Chipotle. Used to love this location too. Now, every time I come here my order is either messed up or lost.
Less than enthusiastic servers. Skimpy portions because of a lack of prepared food in bins. Guacamole not up to usual standards.
I love Chipotle. Good food for a good price.. That FILLS you. Workers there always with a smile and easy laughter. I am on a budget so go there only once a month every month to treat myself. Looooove the place!
Chipotle is Chipotle. The food was good but the service was a little lacking from at least one of the snarky teen females working the line. It wasnt all negative though. The lady at the register was actually nice.
Love this place! Order online and pick up, fast and convenient. Order during the day though, night is packed!
The food is good, but they make my burritos incredibly small. Offended tbh
Really good burrito. They didnt skimp on the ingredients. Great service and quick.
Yet again, another messed up order when placing it to go for pick up. Must be hard to read 4 items to put in a bowl.
Foods good most of the time. They have a few off days here and there but thats to be expected. Very accommodating.
Staff is lacking in areas. Overall a good experience
Friendly staff, generous portions and clean restaurant. This is experience here was way better than the poor service ai recieve consistantly from Cleveland area Chipotle restaurants. Very satisfied. I wish it was still this way in Cleveland.
Instead of getting white rice we got brown, instead of getting steak got chicken, my husbands ordered chicken and got something that we did even know chipotle had or what it is, barley any cheese though we asked for extra and their tea stated chalky
Unfortunately I think they have really gone down hill, especially in their portion size. Too many times the food has been cold or just plain wrong (online carry out).
Great food. The one time there was a problem with my app order, they made it right and gave us some buy one get one coupons. Really good service.
Every time I come to this location they fail to get my order correct and they never include napkins or forks. I guess I’ll eat with hands and wipe my hands on pants.
Great food, as always!
Just got back from a girls state tournament where my daughtee took 3rd in the state of Ohio! Brent was so extremely nice and gave our meal on the house! Even congratulated her on her win! So thoughtful
Always GREAT food they could be more giving on some toppings though.
Pretty good over all but they didnt put my online order on the shelf so I had to wait till the checkout line was empty
First time I have tried it here. Delicious. Ill be back.
Picked up right at time stated it would be ready. All food was cold. Iced tea was empty and no one knew when it would be made again. No one paying attention
Almost every time I go in there they have the same two girls on the line who can only work on one order at a time. The line is out the door and nobody will help them. Makes for a really bad experience
Pretty great place to eat. Tables are metal or maybe it was tin idk but if youre into hard tables that arent wood its perfect!
Consistently one of the best Chipotles I visit. Great and friendly service, generous with the ingredients. And most importantly they are FAST. These guys know what theyre doing.
Love the customer service, all the time employees are kind and willing to help. Food always tastes amazing and its been clean every time I was there.
Busy as heck today. Took me longer to park than to get my food. Great, fast service. 1230pm on 3/12
Very busy on Saturday night, but worth the wait. Excellent food as always!
Used to on point! Getting sloppy. Burnt steak, over cooked chips, and fatty barbacoa. Been disappointed here lately. Heath, Ohio
I love Chipotle, normally. But these past couple of times going there I have not been impressed.
Quick service. Always busy. The tomato salsa quality is slipping, the tomatoes were mushy, like they were frozen and no flavor
Literally every time I go in there my food is always just thrown into the bowl like they dont care at all its so sloppy. Being a former chipotle manager I am SO DISSAPOINTED with how they serve their food
I normally have an OK experience. This time it was horrible very disappointed. We had to eat another meal when we got home. Because this was not edible
Jonah is the best employee in this store. He corrected an error made by others and ensured I left happy.
Awesome food and people as long as you go to the one in heath
Welcome to Chipotle where drinking and driving is okay but taking a sealed beer home to drink in the privacy and safety of your own home isnt allowed.
The staff are so nice and are super friendly. They always have fresh food and are fast
Real food, tastes great, and just learned military personnel can receive the 50% off Police Comp discount. AMAZING! Thanks, Chipotle!
Amazing as always! I could eat Chipotle everyday! I ate it while I was pregnant, and both of my kids love Chipotle as much as I do!!!!
Always good! Pleasant staff, they build the order as you watch.The burrito bowl salad fills me up!
Food wasnt even edible. Worst food I ever got from there, will not go back.
Good bowl! Decent price, only wish this location had more parking. Id visit again.
Always good food getting into parking lot is weird if not familiar with location
Absolutely horrible. Me + 30 other people waited for more than an hour for our online orders. And they were extremely rude about it.
Best steak quesadillas
Forgot half of my food and charged me for it. won’t pick up when i try to call and tell them about it.
Friendly service, fair ingredients. Service could be a little faster, but it appeared to be that new employees were being trained.
Fabulous, friendly service at this location and delicious everytime!
It was great, although the sign on the door states, mask required, but saw a person without one.
The staff was extremely personable! There was no wait at the time we went in and the food was hot and delicious.
If you havent tried the Cauliflower rice, you should. So super tasty!
There was a small error that kept me waiting. As i felt myself getting annoyed the manager apologized and unsolicited gave me a buy one get one. Great customer service
Food was very good. Service was fast even though we were in a line.
Quick, accurate order served with a smile! Food was hot and tasted great! Love Chipotle!
Ordered a bowl with lettuce, chicken, cheese and sour cream and it barely covered the end of one bowl. For what they charge, they is total BS.
For being the third person in line, it seemed to take too long, but the food was good and portion size was good.
The food was really good and the guy working the cash register was super nice and friendly!!
Quality is rapidly going down hill. Chips have little flavor, vegitibles are not fully cooked and taste like liquid smoke.
Someone needs to pick up the phone at the Heath store. My pick up order was wrong
Not sure what has happened here, but tonight the service sucked. There was one (or zero) people making food, the line was completely out the door, and 4-5 people standing around doing nothing.
Experience depends on how busy they are. I was at the location one time and received a good boritto then another they were busy and made a boritto that wouldnt stay together because the slopped everything in the boritto.
Food was good , and place was clean
Best Chipotle location in the entire state of Ohio! Clean friendly and food is always fresh!
Always good, the new brisket is awesome!!
Literally the sloooowwweeesssttttt service you will ever receive. I understand it gets busy but they need to get more staff
I love this place always clean and fast my husband and I try to go multiple times a week great food!!
Fast friendly service
Food is nice n hot and has a very fresh taste. You get more than you pay for.
Love there food but staff could have been a little bit friendly a smile at least
Newark Chipotle is the bomb! The employees are the best! Love them. Food is great
Only digital service- AKA skimping and messing up all orders. Cool cool cool
The food was really good, people were friendly and it was clean.
Place is busy but manageable.. employees we very nice
Still good even on there slow days. Very good place to go especially if youre on a diet.
Same quality food as every other location but speed of service is far below average and traffic/parking guidelines are poorly laid out and followed.
Good food! Dine in open as of 2-17-2021. In Heath Ohio
I waited 40 minutes in the store to pickup my online order while people just walked right in and ordered theres! Will never buy online again, ill just walk in and not wait!!!
Always Tasty 😋 Fast service, polite efficient Staff. I eat here every day
Fast, Fresh and friendly! Always tasty and comfortable. Great place.
They serve raw food, during lunch and dinner rush. I was a cook here, and people wonder why they get sick all the time.
I love this particular Chipotle because the employees are always friendly and professional and my food has always been very tasty!
Great place to eat and get through fast even when they are busy. Love the barbacoa!
Excellent service. Quality ingredients. This location has always given me a good experience.
I just had a wonderful experience at Chipotle! The atmosphere was great and I received wonderful customer service.A big thanks to a gentleman named brent!
They have the freshest ingredients and know how to roll the burrito to get all the flavors in each bite.
Understaffed. Waited over an hour for our food when we ordered it online.
No drive through window but the food and price makes up for it
Service was very good. The food was great.
Staff are really very friendly and this store is especially punctual about getting online orders prepared on time.
When it comes to my.mind to have a burrito my choice is always Chipotle. These guys deliver through doordash as well.
Always good. I love the sofritas. I never thought I would like tofu...
Chipotle isnt the same😢 My food was greasy. It was the chicken. It taste like chorizo.
Fast! They turn through any lineup really quick. The food is delicious and they serve beer!
Chipotle is the bomb. This location is way better than the Newark location for whatever reason. The food tastes better.
For the freshest fast food, and the most consistent experience, Chipotle is just the best!
This is my normal location for Chiptole. 99% of the time they hit the mark and everything is great.
It has been a while since I have been here. Great quick service and good food.
Not observing social distancing..patrons cramming at the entrance and only one entrance/ exit..it should be addressed immediately..
Good quick and friendly place to get Mexican food I have never been disappointed. I love Mexican food.
Fast service even though they were very busy
Pretty standard chain with great selection of fresh ingredients for tacos, burritos, and bowls.
Its Chipotle...just like the others...good full flavored food, fast service, clean bathrooms, and polite people
Service was ok, server didn’t listen to what I wanted, food was bland.
Total reviews rating 4.1
199 Reviews for Chipotle Mexican Grill 2023:
Review №1
2021-11-20Doesnt my $8 bowl of sour cream look delicious? Oh, they also forgot to add the 3 bags of chips I ordered (& paid for). Great job, Chipotle, great job!
Review №2
2022-06-28Ive given this location enough chances. I avoided it for months due to the empty bowls youd get when ordering online. Decided to give another chance today, which I regret. I placed an online order, over 30 minutes before the pickup time. Walk in and was told they arent doing online orders today. Thanks for the call. A door dash driver walked in after me and was told no door dash orders. Apparently no call was made to them either. So I got in line and ordered. Double steak, which amounted to a single order, at best. The steak was simply not edible. It was impossible to chew. Purchased and paid for a side of guac, which never made it into my bag. Of all Chipotles, this location has some issues they need to work through and I recommended they start with quality and customer service. Oh and I just checked, you can still order online...
Review №3
2022-07-14Great food just had a bad experience when asking for extra sour cream. We got dirty looks. Also the kid put chicken on my husbands bowl without asking because he wanted steak then we got a dirty look for that too. This was the heath location.
Review №4
2022-03-11If you are Inorexic than this is the place to go. The portions they will give you will only hold you over for a little bit. I paid 12.60 and should have actually told them Im not getting it and dipped out. I even asked for extra but even that was skimpy. This Chipotle dont cut it!
Review №5
2022-06-12Bad experience. It seemed like every employee hated their job. My wifes steak bowl was mostly fat and gristle instead of steak. The cashier disappeared when the line wrapped around to the door. Everything was dirty.
Review №6
2022-01-29I ordered online and picked it up. My barbacoa burito bowl had almost no meat on it and was missing the sour cream. I ordered chips and salsa but only received the chips. Its been awhile since I ordered from there and it will be a very long time before I go back.
Review №7
2022-03-09Ordered and paid for double chorizo. Got zero chorizo. Wouldnt have been too awful if they had maybe put on some extra pintos and rice to make up for it. But no. We stopped ordering from the Heath Chipotle roughly 6 months ago because of incorrect orders. Tried them again a couple weeks ago and it was good. We thought they had fixed what was broken so we added them back to the rotation. As luck would have it, our very next order was lousy. Well try again in August or September.
Review №8
2022-02-19Ive ordered online quite a few times recently and everytime the burritos are so tiny and LOADED with sour cream even after requesting light. Im so sick of paying $12 for a steak burrito thats tiny. Not wasting my money anymore!!
Review №9
2022-05-01Love this location! Anytime we are in Heath, we always want chipotle because the staff is always friendly, welcoming, & fast. Food always tastes amazing and well seasoned!
Review №10
2022-04-24Food was great but one boy there was very rude, they forgot my ranch dressing and I went to tell them and this boy that works the front got it and basically threw it at me like I inconvenienced him. Ill still eat there because the food is great but Ill never get served by him again