Outdoor seating
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I’ll keep it short. I went to this chipotle because I order Uber eats and the 45 dollars worth of food I ordered was completely wrong the burritos I ordered had close to nothing in them and my daughters food didn’t look edible. After walking in I approach the front and calmly ask for a manager and was directed to speak with a female on the pick up station. Immediately upon her walking over I explain to her the issue and just ask for my food to possibly be remade. After making this request she starts screaming at me saying “SIR I DONT KNOW IF YOU COULD SEE BUT WE ARE BUSY RIGHT NOW AND DONT HAVE TIME FOR THIS” then stating she guesses they will remake it but continues having a attitude with me when I’ve done nothing wrong . Idk who the owner is but the way you allow your staff to send out food and talk to people is terrible. I will never come here again.
Never getting chipotle again. Its always one thing or another but when you undercook rice and refuse to give a refund you lose my business. I dont keep receipts for food because I expect to eat it and be done with it but at chipotle you better keep your receipts in case they over/under cook your rice, burn your chicken, screw you on portions or forget to give you something. Hope yall find your way one day. Food used to be great.
The food was good, but oh my was it spicy! The bathrooms were filthy. There was pee all Ive the floor in the mens bathroom and it was sprayed all over the womens toilet seat. The service was fast and friendly. Hopefully the kitchen was more clean than the restrooms. The music was extremely loud, it was difficult to hear each other talk while we were eating.
I would give them 0 stars if I could... We placed an order for pick up at 8:20 pm. I walked into the store at 8:10 pm. The food was not on the shelf, it had been set aside and when I was given the food, it was cold. Additionally, we ordered and paid for extra guacamole, but we did not get what we paid for. You should not have to re-heat a pick up order that you picked up early in the microwave. I dont care if they are last place to get food, Id starve before going back to this restaurant. Also - love that the receipt was removed to hide the fact it was packed an hour early... if not more.
Chipotle is Chipotle, right? Not so. This Chipotle did a fantastic job quickly putting together an online order for 21 people after another Chipotle nearby turned it down (they were understandably understaffed). The food was correct, the service was fast and friendly, and the store was clean. What more can I ask for?
Their closing time is 10pm and yet they were closed at 9:38 when I arrived. I understand I only had 20 minutes to order but it was literally a basic burrito. Super disappointed as I couldn’t get here until I closed my own store at 9:30.
Saw a few workers put some love into their work and made the look look so satisfying on all the food before me I had to write this. There are people here that will make your food to perfection.
Not too friendly there. People act stressed. I just wanted water so she charges me water than acted like im to blame. I did however received the refund but she supervisor or manager wsd like just take the cup. I was like ok, but refund my money because i only asked for a water? Ok, Avon , Ohio Chipotle.
Staff was very friendly but it took almost 20 minutes for my food to come up because they said that somebody else took my order I had to ask for it three different times for them to tell me that so thats why they only get three stars foods usually good services usually good this trip it was subpar but overall its a great location.
Always slow. Always at least 20 mins behind if you order thru online. And employees putting earbuds and working like they don’t give a dang. Never will be here again.
I like Chipotle Mexican Grill for several reasons, amongst them the way the servers seem feel about themselves. Compared to other fast food, and even many of the knock off fast casual options, Chipotle workers hold their heads high. It shows in the food, and it makes the restaurants sustainable in a social sense. Chipotle gets the best employees available for the price because the employees feel good about themselves and their place in the world.
I understand that they are having staffing issues, etc. but our order today was absolutely disgusting. It was greasy and almost nothing but sour cream. I literally wanted to get sick after a couple bites. A huge waste of money. Will definitely not be going back there for a long time, if ever again.
You cant get a water cup and its notthe cleanest inside, but the food is pretty good.
Ordered at 715 on a Saturday so they werent even close to closing. Both burritos were cold, wrong toppings, and barely wrapped in foil. The top of the bowl was dented in and it had literally 5 pieces of chicken in the entire container. This was a 64 dollar order. Im not expecting 5 star cuisine but its pretty difficult to botch a burrito this badly. Will not order from.this location again.
We ordered four burrito bowls for pick up. Two were correct, one was missing chicken and the fourth had to have been someone elses order because everything about it was wrong. All of the portions were VERY tiny. The one in the photo is what it looked like upon opening. It was half full! I heard, at this particular location, it is best to walk the line and not order ahead. Never had this problem at the elyria location. On a good note, the food was ready right at the time of pick up!
Slow servers order online and its not ready yet. We oder 530pm and wait till 645pm get the order not right. This crazy Chipotle isnt worth it. Not going back unless they do something about this. It should have been ready on the self. At 5.30. The also need more workers just 3 ppl. The food is ok but not good for waiting this long.
Chipotles food is great but the last three times at this location they messed up my online order; I was out 42 dollars. Then they ran out of steak and then they just decided they only wanted to take online orders but I was already there. Go to a different location.
I went in to the avon location and had terrible service this evening. Whoever the woman was doing to toppings on the burritos was extremely rude and started to pack up the food and seal it up before i was even finished adding things to the burrito. Annoyed over adding pinto beans to the burrito. I apologize for not adding them before i got to the toppings area, BUT if they were not rushing people through, and basically pushing people through their order, maybe we would have had some sort of time to get our stuff on the burritos. I understand being busy. I worked in the restaurant business for years. One thing i know for sure is terrible service does not bring people back, and they were not short handed. Just busy. So it isn’t a staffing issue. I most likely will be taking my business elsewhere the next time we decide to order from chipotle. The person behind me was definitely treated with a better tone from the woman. I hope she finds her manners and a little bit of respect for her customers moving forward. Just thought you guys should be aware of your staffs attitudes during busy times. Even busy, if shes frustrated, she needs to take a break and collect herself before going back to the floor. A sense of being overwhelmed will cause terrible service and horrible attitudes towards guests.
I cannot believe this place has a four star rating. I’ve had a zero star experience my last two visits using Door Dash. In no way was this Door Dash’s fault so I’m going straight to the source for this review. Whoever bagged our order literally put the tag on the bag that had the entire order listed out - yet they only put ONE piece of the order in the bag. So 1/3 of our order was delivered to our door. This was a step down from the previous time when we at least got 2/3 of what we ordered... -_- My husband then had to stop what he was doing to drive to Chipotle himself to get the rest of the order (so glad we paid those DoorDash fees!) which they proceeded to make incorrectly! HOW??? There are not that many options here, how do you scoop the wrong items and completely forget others when the ticket is right in front of you stating what was ordered?! I honestly don’t understand.
Ever since October 2021, the order line has consistently been faster than mobile ordering. Literally it takes 30 minutes past when its supposed to pick it up. Versus 3 minutes in line..... Im pretty sure they put all of the newbies on the online orders. So slow. I get were in the middle of a labor shortage but it doesnt make any sense to me.
Quite possibly the worst chipotle. Usually it’s one of the three: they are out of ingredients, constantly late on mobile orders, or poor customer service. Today was extra special though - all doors were locked at 12:50 pm. A worker came out to tell me and two other customers who were also confused that they were opening in 10 minutes. We waited the 10 minutes and at 1 pm, a different worker came out and said “we’re opening at 2 pm today.” Uh..ok.
Would definitely call before you place an order online... Two times within the last week have ordered and upon arrival was told that it would be at least another hour or two hour and a half to have my order ready. Understand staff shortages but they should not be offering online ordering with the issues they are having
Ugh I love chipotle but don’t care for this location. It’s convenient as it’s in the middle of town but just no . Every time going horrible service . I have had it doordashed a couple times and each time I was missing something or literally two pieces of meat . I will drive the extra few minutes for the Sheffield chipotle on abbe road
I got steak and it was spicy too much heatThe other things in bowl was not bad. Would be nice of had a option to get things with no heat. Yes its Mexican restaurant but some people cant handle it.food is pretty good
Ran out of cheese and couldn’t compensate with queso because “queso is more expanses than cheese.” Really cool. The burrito was wrapped so bad they had to put it in a bowl. Then they came and demanded 30 cents from my friend bc he said to go and and we were eating there. I will never come back.
Everyone works in slow motion. Place is not clean. Found a small piece of bone in my chicken...
Where other Chipotle locations may be sometimes inconsistently great, this one is consistently bad. Looking at the other reviews, it might just be something to do with online/mobile orders, but Id rather not sit around inside when I could instead order ahead.Its always something here. That something may be improperly prepared ingredients (hard rice, bone in chicken, etc.), an overall light bowl, sometimes outright forgotten ingredients, or a side cup not sealed completely that ends up all over the bag.Ive given this place enough second chances, Ill go to a different chipotle a few minutes out of my way instead.
Went in today around 130-2pm. Place is a literal disaster. I mean food everywhere on the counters, floor, etc. No rice even though I was only 1 of 2 people in line. Guy in front of me stood there for a few minutes waiting for for someone to acknowledge him ready to pay. There were at least 7 workers and one on a lunch break eating food.Few months back I was in there and witnessed a man in plain clothes who Im assuming is the owner be rude to doordadh drivers who were waiting for the orders. All they did was keep looking at a bag that the guy set on the counter by the preparation table. The bag had no receipt to view the name so people just kept looking at it to see if it was theirs. He was very rude about it, rolling his eyes, being rude to multiple people etc. I vowed to never go in there again after that but did today and another disappointment.Save yourself a headache and drive 5 minutes to the one on Abbe and 254 sheffield village. That place is always immaculate and well ran.
Very fast service an quality of food was fresh.
I have given this Avon location 4 chances now. Each one was awful. Each time the same 3 people where angry, rude, and inconsiderate. The manager does not care about their employees which end up passing on to their customers. I have never been to a worst ran establishment. I hope they will change things in the next few months. Portion sizes are half or less than others around and the food is dried out and the poorly prepared. Guacamole should not be brown...
Chicken is almost always chewy, and really salted. Wasted $9 on this bowl.
Great for what it is. Crazy that basically a fast food place has more than one burrito that vegans can savor. Fresh ingredients and fast service. Try the sofritas!
When we pick up orders here our food is usually cold and we always end up feeling sick after we eat here. We usually get food at the Sheffield one and dont have this problem
The best Mexican take out. Love that you can get extra Cilantro. The crew here is awesome, Open also for dine in if you choose. Enjoy!
The only chipotle location I’ve ever been to that multiple times my order took longer than promised to get.
Absolutely terrible. Why why why do I bother ordering ahead on the app when I then sit there waiting 40 minutes past the scheduled pick up time? No idea why Chipotle is a beloved fast food chain. Just awful.
There was one boy on the meat section and a manager came over and bumped him over to the sauces because he was “giving out too much meat” and she started serving the customers by portioning each scope into this tiny little sauce cups which makes zero sense seeing how chicken is bigger than steak and shredded meat is different as well so their portion sizes aren’t going to be the same. It was the most bazaar and stupidest thing I’ve ever seen.
If i could give 0 stars i would. This location is sooo unprofessional. This is my closest chipotle near me and I always have a bad experience here with either shortages or customer service. Sad that I have to go out my way to a different farther location. They need better workers and management!!
Ordered double steak and there was no meat at all. Called the manager and they said there was no record of the order. This site has messed up my order in the past.
My favorite Chipotle! I live in Lorain and rather drive to the Avon Chipotle than go to a closer one. The food always taste exactly how it’s supposed to. I had stop eating Chipotle for awhile until I found this one in Avon!!! 👏👏👏
So a lot of people in these reviews are extremely over dramatic. They accidentally added salsa to my burrito but they offered to easily remake it. The staff was so sweet!! Some of you need to calm down for real.
Horrible experience. In a pandemic you would think cleanliness would be top priority but that wasn’t the case here. Even at half capacity the store was absolutely filthy. All the tables were disgusting and our table was the lucky winner with a pair of dirty socks underneath the table. Then when asked to have them removed I believe her name was desirae I’m not 100 percent sure was SO RUDE. I will never be back and I’ll let others know to avoid this location.
Maintained social distancing.Order to pickup is a mess, its at their mercy! They said they will announce the names, but for only selected few.7:45pm pickup time delivered at 9:15pm.Coming to food, it was tasteless! Not sure how you can messup a burrito bowl standard menu!
I had a horrible experience with the lady who prepares the pick up orders for everyone that picks up for their orders, and doordash this evening. Monday May 6. She was holding my pick up, for whatever reason, I dont know..I told her the name of the person I was picking the order up for as she walked over to put an order on the pick up shelf. I watched her make my burrito. She couldnt roll it. Her fellow colleagues asked me if I was picking up, I gave them the name, and watched her intentionally hold my order and shew off her fellow colleagues ,as they said they were just trying to help. I didnt come early. It was well past the pick up time by fifteenth minutes! Im very patient and understanding. I got a job to do too. I would never handle any situation in that manner. I didnt understand why I was treated like that. It was just disrespectful. If you cant handle customer service, look for a new job. Ive never left a negative review EVER! Im a good human being with respect for my fellow colleagues, and customer service standards.
Chipotle makes amazing food and is worth a visit. All of their food is somewhat spicy (hence the name Chipotle), but tasty. Moderately priced. I typically get a steak burrito, which is worth the money. Only fallback is mobile ordering: convenient yes but they never fail to mess up the order. I can only accept it if I see it made in front of me.
They stopped giving Veteran discounts for my family. I have a large family. They had a great veteran discount that allowed us to enjoy eating at Chipotle nearly once per week. We came in and after we ordered were told they no longer allow the discount because it was being abused.
I wasnt aware that they shut the main line down at 9pm and only fill take out orders the last hour before they close... I would have thought they would keep everything up and going until 10pm closing time??
Been here twice and food was really fresh and tasted good. Other chipotles seemed to lack flavor, not an issue here.
What’s up with stock here?? Twice this week they have been out of lids for bowls?? how does this happen?
The customer service people were amazing..the food was awesome. Did not have to ask for extra food..rather drive the 10 miles then go to the one that is 1 mile away.
Made us wait in line for 30 minutes and then told us they couldnt help us because they didnt have enough people.
I my burritos are always large when I get them. At this Chipotle, it was beautifully wrapped. The chips were extremely over salted. I poured them on a plate tried to find any that were not cooked in ocean water...I did not. Service was pleasant. Burrito was great.
They told me I couldn’t have a cup of water
I was really disappointed today when I ordered a burrito bowl and chose to have it delivered. I asked for extra white rice, and extra cheese.. I didnt get extra anything, I actually got less than I normally would have gotten. I also wanted fajita veggies and literally got 3 green pepper slices and 1 onion slice. There was barely any meat on it also. And then they forgot to put my chips in the bag but remembered to put the salsa in it. I tried calling 5 times and got no answer. Its just sad that I paid $3.99 for delivery and then even gave a $4.96 tip for a $10.05 food bill that I ended up being disappointed with and cant even contact the store to let them know anything
Very good food, lines are still pretty horrible during a pandemic but they sometimes close the inside and allow online carry out so Im not complaining.
Since being diagnosed with diabetes in July of ‘19, Chipotle has become my go to for food. I can get a bow that completely and absolutely fulfills the dietary requirements of my newfound diagnosis, and is still filling and tasty. Chipotle has been my companion on the 70lb weight loss to date, and I intend to get myself to 180 (which is still another 50lbs away), and then keep on Chipotle-ing my way to a long and healthy life living with my diabetes. Thank you. Plus, this particular store is really good - fast, efficient, friendly, and fine!
I paid 9.40 for a bowl of fajita veg, black beans,white rice,mild chunky salsa, sour cream ,cheese ,guacamole and lettuce because there was a lack of chicken in my bowl I called to let them know about the lack of chicken so what my bowl had was enough and that Only 10 pieces of chicken are added to each bowl anyway so my complaint basically doesn’t matter and if these are procedures they should make customers aware so we can pay for extra because I threw 10.00 in the garbage cause it was inedible.Thank you CHIPOTLE
Ive been meaning to review this place for a loooong time, just too busy to get around to it. EVERYTHING here ALWAYS taste burnt. Especially the peppers and onions, they always taste burnt and squishy. The rice is often still rather not fully cooked. For being a place that mainly serves burritos, you would think you guys could wrap burritos better. Ive worked in the food biz most my life, I wouldnt give this place a bad review because of one experience, this place needs work. Wish there was a different chipotle within driving distance.And NO, I dont want my burrito double wrapped, learn how to do it the first time or just drag it up by the register and Ill wrap it myself.Besides all that, the staff is kind and the place is kept clean. Dont mean to knock you guys but the food quality is consistently poor. This isnt from just the last few times I been there either. Get those onions and peppers cooked right, not soggy and tasting like pure smoke, it will greatly improve the taste of the food. I love Chipotle, not giving up on you guys, when the food gets better, so will my review:)
This is the best Chipotle in the Cleveland area. Ive had issues at every Chipotle in the Cleveland area (not every time that Ive been to each location and its usually something fairly minor) that I have been to but have had nothing but perfection from this location.
MEH! I have been a regular at this location for several years and have been pleased with both the food and the service. Lately I have noticed a pretty sharp decline in both. I am sitting in the restaurant right now with under cooked chicken and extremely small portion size. the last time I came here I had a similar experience. when I went to complain I was met with extreme rudeness and no offer to correct the problem. There is no consistency in portion size or quality. It seems that the food must come out of the servers check! prices keep getting higher but portions are smaller. THIS will be my last time here.
3rd wrong order this month. Rice was hard and almost uncooked, ordered double meat and they forgot to put any meat on it and the guac wasn’t flavored it was as if they forgot to put the ingredients in, it was literally straight avocado.
VERY dissapointed with this location. To start, why, during an INTERNATIONAL PANDEMIC are you puting peoples food right next to one another? Someone infected could have potentially touched someones bag and spread the virus. WOWZA. NO HEAT WARMERS FOR MOBILE ORDERS??? CRAZY!!! Was 10 minutes late getting my order and all 6 meals were ice cold. Then to boot never received my torts that I paid for but almost got charged when I requested them. YIKES. Management needs to assist with getting these methods under control.
Slow paced. Ordered one and had to wait an hour pasted my pick up time. Rude employees.. gave them another chance. Had a new employee that didnt know anything about her job. She wasnt trained at all. The other Male employee was running around her in the line showing that they werent organized at all. Gave me a hard time when asked for some stuff on the side. Worst chipotle every. Dont waste ur time or money
Ordered through doordash, I did receive my order quickly but when I opened my bowl there was hardly anything in it. I called the store and all the manager Courtney could tell me is if I wanted a refund I would have to drive to the store. Well if I wanted to drive to the store I wouldnt have used doordash in the first place. Im not driving 40 mins to get a $11 refund. Definitely will Not be ordering from them anymore. Customer service is awful. They need to hire people over the age of 12 that have respect for customers hard earned money.
Placed order over computer....got there waited and waited. Found out some else took my order...after worker made me feel crazy like I was at wrong store. Only found my order after I pulled it up on my phone. No apologies no discount ....just forgot my drink which I had to ask for. Then at home found they forgot my chips. I called and was told to email them. They manual printed my order so I had no order receipt to submit in survey.
The staff was extremely slow and seemed too preoccupied to wait on customers in an efficient manner. Even after I finally got my food I sat down to eat but watched the line still move sooooo slow. The staff acted as if they did not have a care in the world and no desire to please people Andale sure they were served in ac timely manner. It was unbelievable. I will think twice about going back to Chipotle in Avon. The entire staff needs fired and they need to re-train some new people who want to work
They were just finishing there lunch rush and i was pleasantly surprised as the restaurant was clean and they had fresh food still waiting to be served. I have been in other chipotle and this has not been the case . The staff was friendly and helpful. They were grilling more of there fresh meats . It was a nice experience.
Seems like every time I go here I get a rude and snotty person. Woman was extremely unfriendly. She had a terrible attitude and was very unhelpful. I had to repeat myself at least three times. I will not be returning which sucks because I live in Avon but I rather take the extra time to drive to Westlake Chipotle or North Ridgeville Chipotle where I know Im treated right.
My daughter ordered delivery for the wife and me, and my bowl was pretty sparse. The portions were very lacking. I dont want to go to Moes, but looks like the only alternative.
Chipotle is the best Mexican food around. The long lines usually go quick and the service is impeccable. Sometimes I test them by asking them to cut a burrito or something to make them work but they always go out of their way and do what the customer asks. Loved it!
The service doesnt know how to listen at all. when I ask for a bowl with extra rice and no beans, then get bean placed on it. So bowl had to remade, then also asked for chicken and steak. Normal scoops, but to me it looks like I got have since normal would be like double meat. Last is when you ask for 2 wraps on the side, but they cant count and I only get 1 wrap is stupid. The staff need trained better or to go back to school maybe.
Horrible, always over cooked meat.
The place is clean and the food is worth the price. The team was willing to help in any way possible. Will be back
I never write reviews but this seemed necessary...I used to love Avon chipotle because it seemed like they would give us more food than any other chipotle.When ordering my burrito bowl I barely got anything in it. The rice didn’t cover the bottom of the bowl, barely any sour cream, not even a full scoop of corn, hardly any cheese. My boyfriend who was right behind me was asking for extra everything because he was seeing how much they were putting in my bowl.We get home and my boyfriend goes to shake the container to mix everything and the lid wasn’t on right at all so it went flying all over him and the floor. As soon as we get done eating we both have the WORST upset stomachs. Usually when I eat chipotle I don’t have to go to the bathroom and nor does he. It’s been about 3 hours now and we both feel horrible.Chipotle please check the dates on your food. I work in food as well and we check dates every day for this reason. So no one gets sick.
Ive never had any major issues with this location. Other than excessively long lines, but with the location its sort of expected depending on the time of day. Been going there for around 2 years now and never manor complaints. Chicken gets burned a bit when Ive tried ordering it the last few times. Other than that consistently and friendly.
Literally watched the girl rolling my burrito crumble it up and wrap it in foil. I love the food but its not the same as when it first came out... Get some guys who can roll an actual burrito.
Meat specifically the steak is always overcooked, veggies are raw most of the time and they move extremely slow even when there isn’t a long line but seasoning is decent
Usually a good experience but we got there 20 minutes before closing and I always look forward to the grilled veggies in my steak bowl. They were out and I asked if they were making more. The boy looked at me crazy as if I had a frog on my head. Got my bowl and the guy in the back said he had to grill some up anyway so I had to wait on em but I got em!
Food was good and service was fast. I prefer shopping in this area so Chipotle is a great place for fast eats. Cleaner than most locations.
Terrible service. My family and I showed up at 2000 and they were out of brown rice out of mild out of corn and took 15 mins to finally get food with only three people in front of us. Food was cold chips were terrible. They also had no hot sauces out by the drinks. Will never eat at this chipotle again.
I have visited this location hundreds of times and never any major issues. Only problem is that sometimes they are inconsistent with their portions. Sometimes ill order and theyll put on a ton of chicken, and then other times ill order and they wont put on enough. Service is pretty good considering they are busy literally all the time. Overall, 3.5 stars out of 5.
Can I pass a 1 star onto Bob Evans for the completely obnoxious special orders that held the line up on Saturday dinner hour? Really, weve all been in the food service industry, you should have the courtesy to call that in. (The Chipotle staff however were kind and met every special request with class).
They do not value online orders because they refuse to name the items when bagging and thus deliver the wrong order to said online customer. Called the store and was told to come back for a refund? I’ve been in this racket for decades and I’ve given refunds over the phone...so basically not only did they screw the order up they refused to make it right. I love calling corporate. DO NOT WASTE YOUR MONEY
The Avon location is hit or miss. Normally packed and crew who arent very friendly, protein not of the best quality (namely steak). Sometimes its awesome but not steady like it was a few years ago.
Food is not consistent. One day it was great, a week later rice was not cooked, meat was horrible. I cant really take chances on my food whenever I want to eat
Store hours are until 10pm but at 9:30 all doors are locked and everything is shut down!! Smh
For the money still your best value fork quicker meal times. so what if they have to close down once in awhile because of health code violations hey its never made me sick LOL
Easily the best and most numerous Mexican place I know of. I recommend using the app to order ahead, then simply walk to the register and get your meal. Obviously this is a chain place so its not the most authentic, but thats not what Chipotle is.
Be ready to wait. Placed an order online and was given a pick up time. Waited an ADDITIONAL 30 minutes when we arrived at the designated pick up time. Why bother? People walking in got their order before us!
While the food was still good and tasted like any other Chipotle, the service was incredibly slow. The absolute slowest Chipotle I have ever been to.
This store is usually quick. The staff is efficient but not all that pleasant. On the last visit any social distancing considerations were abandoned.
Waited 1 hour over time they told me that my orser would be reafy. I understand running behind.....1.5 hours after i place my order food still not ready
I stopped out around 9pm last night and ordered the salad with sofritas, veggies, tomato salsa and the salad dressing. I have been sick since about 2am. Stomach is killing me and I have been running to the bathroom all day. Food poisoning for sure. Never going back again.
Chipotle food is always good here but they often have the certain parts of the coke machine that is broken or they dont have a certain item on their menu. This is not a deal breaker but can occasionally be irritating.
I had a steak burrito, the steak on my burrito was so over cooked and dried out. I asked them to make me a new burrito, not knowing it was going to take 20 plus minutes to get a new burrito. I was in a hurry, as my husband had a plane to catch. I did not even get to eat my burrito, I had to have it wrapped to go. Now it is pretty much garbage, because if I reheat the burrito the steak will be all dried out again.
Last time I had it was a few weeks ago. They were very stingy on the rice . And the meat. Wasnt happy I probably wont return unless someone else is paying for it. Nice try Chipotle .
Trash food. Full of norovirus and food borne illness. Get a stomachache every single time, but of course will never eat there again or recommend that anybody does. On top of that, they increase the price so much that its absolutely unaffordable.
Ive been to several different locations over the years. One thing I really appreciate is the consistency of their meals. I feel I can always depend on getting a good meal.
Low on everything, I got the super scrapings
Probably one of the best locatuons in ohio.Always fast and graet food. Employyees need to work on people skills just a bit though. Listen a little closer.
Dirty as hell! Stay away. Tables constantly dirty, food prep area so filthy that my rice bowl had food on the bottom and sides of it. Employees rushed my bowl prep and barely made it correctly. Complete trash especially for Avon.
Food is good, service is generally pretty fast but I saw an employee place a utensil that was on the counter back into the receptacle for utensils. Kinda gross so I just use my own at home.
Clean and speedy service. I tried the salad this time but I think Ill stick to regular bowls in the future
Snagged a veggie burrito, chips, and sides of queso (love the queso!) And guacamole (also good if youre ok with cilantro). 🌯Chips were crunchy and fresh, burrito was delicious as always, not much of a line because of the weather 🌧Chipotles app works really well too..no issues with numerous orders.Avon Crossings Chipotle is one of their better locations.
Fast service. Fresh tasting food. Bad wrap job on the burritos.
Weakest bowl ever. Ate it in like 3min and now Im wondering if I should go up and get another....as an avid chipolte consumer (semi pro) I can assure you that these portions were super inconsistent of what other chipotles are doin.
They only put in 3 forks when it was a 4 person order, gave us chicken instead of steak, chicken was undercooked, random hard pieces found in steak, overall disappointed lol
Used to be good but now every time they either mess up the order or the food is undercooked terribly
One of my favorite locations. But, they’re beginning to cut back the portions. Barely any meat unless you ask for more...Speak up or get ripped off
Had a new worker making my food and the whole team was very supportive of her! They were busy as always and it was refreshing to see the team support the new employee rather than get frustrated.
When they have all of the toppings available they are great but the last couple of times they ran out of rice, beans, sour cream, and that is bad management!
Chipotle Mexican Grill serves an enormous amount of food for a fair price. They have high quality and hygiene standards, and all the staff is friendly despite always being extremely busy.
Good for fast food, busy during peak hours as expected, hit or miss on whether your bowl for pick up is truly full, or looks like only half a bowl
Part of the widely-known Chipotle franchise, delivering what the customers want. Service can run a bit slow, but most find the food well-worth the brief wait.
They did well.. gave fair portions.. Alot of Chipotles suck at giving a decent portion. I wouldnt go to any other Chipotle because they dont give any meat...
Excellent service! The app didnt submit my order as expected but the crew fixed me right up! Thank you!
Always consistent with great people and food! The new carne Asada steak is awesome! I hope they keep it on the menu!
Food was fine but the dining area was a mess. Napkins and food on the floor. The tables were filthy to the point we had to wipe down our own table.
There was a hard piece in my food, they gave us 3 forks for a 4 person order. They gave us chicken instead of steak. Very disappointed
No longer give veterans discounts and you must be in uniform to receive your military discount. Wow. Definitely wont ever be dining here.
Enjoyed my meal. The restaurant was reasonably clean given the rush they had
The SKIMPIEST SMALLEST BOWLS are at THIS Avon location. Can barely get them to give you a half a scoop of rice or meat. Chicken has no flavor at all. I suggest going to a different Chipotle.
Had to wait on white rice, so they gave me a free drink and chips! Very friendly and great service, and everything is very fresh. Got out very quickly even with the wait.
One Word: Yummy. When I went there with my mom and brother it was my Birthday and they wrote on my wrapper Happy Birthday and they sang to me. IT was SOOOOOO incredibly nice.Love Chipotle
This chipotle is gross to eat in. The restaurant is always dirty with trash and food all over the floor. No clean seats, terrible location to go to.
One of the most consistent Chipotle’s in the area. Food always seasoned to the restaurant standard, they handle long lines efficiently.
Ordered for 6:45 at 6:50 they are just putting out 6:30 and yet people just walking through the door have already been served DONT order on line
They always go light the protein and they make no effort to evenly distribute/mix contents of a burrito. All the meat is at one end and everything else is at the other.
The food was good and I eat there fairly regularly. But its hit and miss on the portion sizes and the amount of spices they use.
They seem to be putting less and less ingredients in your order . Burritos have gotten smaller. Still very good.
Food was inedible due to salt, they admitted it, and refused to refund. And No, I dont want you to make another salt bowl.
Very slow service took 20 minutes to get order completed with walk in. Not enough servers to prepare food.
Its Chipotle. Get a bowl cus you will get more food (ask for the tortilla on the side if you really want it). Oh and I do not endorse Chipotles over priced guacamole
This Chipotle is very fast and everyone is very nice. Even if the line is long they get everyone through very fast. Everything is always clean.
Never a disappointment, always a pleasure. They hook it up and the Ingredients are always fresh.
This place always has the worst food no taste meat is always dried out rubbery and over cooked bowls are very very small but the prices keep going up restaurant is always dirty and unsanitary this location honestly is a waste of money
An employee whom was making burritos walked over with gloves on wiped change off of a table proceeded to put it in a tip jar then continued making burritos with the same gloves on. Seriously!?!
3 hairs in my food🤦🏽♀️. the black hair girl was so rude 👎🏼👎🏼👎🏼👎🏼👎🏼. the guy on the line talked so damn fast i could barely understand🙄. it was freezing in there🤷🏽♀️. but 3 fricken hairs!!!!!!! probably from the mean girl on the line 🖕🏼👋🏼✌🏼
I love chipotle, but this location hasnt been great lately. Slow service and whenever I order online the food isnt very hot.
It really depends on who makes your food. Sometimes you can taste the meat and sometimes you have to search for it. If youre a gambler try it, of not go to a real Mexican place
Chicken was extremely undercooked. You’re going to get someone sick.
Had a bowl it was so small. I did not know they had kids size. This chipotle is by far the cheapest on food processor
Chipotle is amazing. Super clean and the workers are really friendly the only problem is the music it is so loud but other than that, amazing.
The food is good but lately they are not filling up the bowls properly meaning we pay more and do not get what we paid for.
Today I dealt with two very rude employees here making my burrito bowls I couldn’t hear what one of them them were saying so I told her I can’t hear you can you speak up so she started speaking very loudly and very slow like I was mentally handicapped I cannot believe how rude she was then the other guy rolled his eyes at me when I asked if I could have extra guacamole
The service was super quick compared to sometimes so the line went super quick we only had to wait about five minutes and there was three people to of the people were together
Im done with chipotle. Had issues with the one close to me, figured I would try one in a better area, didnt matter. Im tired of quantity over quality.
SLOPPY. SLOW. INACCURATE. I could run this place more efficiently single handedly. YIKES
Loved the new vegan chorizo
The long line went extremely fast. Staff was professional yet friendly. Food was excellent as usual!
The food was not good the chicken was dry the rice was hard.
Staff is very friendly and food seems to be up to par with the other chipotles.
Great hot tasty Mexican food just the way you want it!
Just love chipotle. And this store is always fast and clean. Five stars. Lol.
Had lunch here last weekend. Its just as good as every other Chipotle Ive been to.
Finally back open, all tables were dirty!!! Come on!!! Top priority should be CLEANESS!
Order went in one ear of the employees and out the other.. food was not good either
Delicious food & very helpful, careful service. That makes a big difference to me having celiac.
Always love eating here. I wish the chips would have more salt/lime though like they used to.
Good food and they are usually quick here
Slow service. My last few visits, my mobile order was delayed 20 minutes.
The crew was so rude and food was not prepared right or portioned correctly. So dissatisfied.
I had 6 different orders an they did it with no problem hats off the saff thats workibg today!!!!
Great food! Had no problems what so ever.
Poor service, food wasnt ready for lunch, waited and had to leave because it was taking so long. I wont go back.
Service is so slow you can tell every employee hates their job
Meals were hot and well made. Will definitely be back when I am on that side of town again!
They dont short you on the portions and are polite.
They have little to no food that looks appetizing. The prices are ridiculous and the food is not impressive.
Excellent today, one of the more consistent tasting Chipotles.
The steak is terrible was extremely burnt to the point we couldnt eat it and barbacoa was a 15-20 min wait
Stacy Randolph is the best employee they have. Goes above and beyond to make your experience awesome!!!
Ran well good service delicious food
Placed order online and was easy pick-up. Love their food.
I always get the burrito bowl. Its made just right. Really enjoy the chips and guacamole too.
Very busy location staff were very efficient and quick. food was excellent!
Poor service. Food quality doesnt matter when you wait so long that youd rather walk out than pay the smug teen cashing you out.
Even though it was busy the line moved pretty fast and food was delicious.
I ordered online and pick up was a breeze except they had a medium drink and not a large drink in my bag.
Best Chipotle in Lorain county. Clean, friendly and the food has flavor!
Absolutely love their food... I want some now!!!Delivery would be quite awesome.
Absolutely the best service I could ever ask for. Work at the AT&T in the plaza and go here almost daily.
Food was fresh...service was great...love this location
Quick friendly service. Steak bowl was very tasty!
Pretty standard Chipotle. Good value and good portions. Friendly staff.
Tasty!!
Id give 5 stars if the staff kept their hair better restrained.
Great selection of vegetarian choices,the staff is very helpful and knowlageable of the products.
Love the quick serve food. Always tastes fresh
3.9 (199 comments)
Review №1
2022-05-10I ordered online, a double chicken bowl and not only is it not double chicken, its hardly a regular portion. Frustrating that I pay for a something EXTRA and get robbed of my hard earned money. Its not like this was a complicated order. Whoever make this order should work somewhere else zero care for the customer. We were credited a free entre, not my money back to use at another place to buy reliable dinner. Goes to show how little they care to resolve the issue. Just throw a gift card at it and shut the customer up.The fact is my son is going to still be hungry and its going i cost me more money to feed him again tonight because now I have to drive to another place wasting my time and money to get something else. Pathetic.There is zero costumer care or concern. Im unable to speak with a manager to voice my concerns because the call gets forwarded to a automated voice response that refuses to escalate the call to a human and directs you to an app. Having an option to speak with a manager that can help find a practical solution to feed my son tonight would have been appreciated, but no i get a crummy credit that doesnt solve my problem now.
Review №2
2022-03-30So if you go to this location do the drive through. In store they supply the drive through with all choices. I came inside and got a chicken bowl. Out of black beans, out fajita veggies, drive through was loaded with everything. So less options coming inside and still charge you full price for ordering a typical order. Bad business model for patrons to come inside and not be given same options as their drive through. So happy to pay for my meal with less options. Definitely need to address this for people coming into the store. Probably won’t return to this location because after a long day you want to have what you want.Serverly disappointed in this location. Just do drive through.
Review №3
2022-06-23Good food but terribly rude service. Some old lady (don’t know her name) was being rude to my sister through the checkout line rolling her eyes and moving very slow and luggish. I got a burrito and when she wrapped it all she did was fold the tortilla around the meat and pressed the tin foil around it. If this lady is ever working when I go there again, I’m walking right back out.
Review №4
2022-04-22I went here to pick up lunch with a friend. Food was good as usual. Never go wrong with a burrito from here obsessed with the vinaigrette. If you havent tried it, youre missing out!
Review №5
2022-05-20Dont go to this place after 5:00 PM, the employees are to lazy to cook more food and just simply tell you they ran out of certain items such as rice or a certain meat. I spoke to another employee that happened to walk outside when I was and asked him what the issue was since this isnt the first time this happened to us and he told us that the the crew is too lazy to cook more food so they can leave soon at closing time, employee actually said its embarrasing and he was actually quitting soon because nobody does anything and he does most of the work. Stay away from this place.
Review №6
2022-04-04So they said they don’t offer the free entree burrito for a birthday freebie, kinda disappointing should have just stuck with the first plans for a steak dinner at my mothers 😕.I even had the scan code for a extra chips appetizer for being enrolled with the mobile. But they let me know they don’t do any free items.-edit I’m flat broke for the next few daysI would have also used my reward points from my mobile for extra chips but without a entree it wasn’t worth the hassle
Review №7
2022-07-01Food tasted good. Some workers were nice others were straight up rude. Seriously , one worker was telling me I couldn’t add a tortilla shell to my meal, like what are you talking about? I’m going to pay for it, why are you literally arguing with me over adding a tortilla shell to my order?
Review №8
2022-07-06I go to this location frequently for lunch. Hate to say it but a lot of the staff are REALLY BAD at making burritos & bowls. Particularly some of the older staff simply cannot wrap a burrito and really struggle with checking people out (not good with technology). 4 consecutive times going here the burrito falls apart immediately when I unwrap the foil. Please hire some staff that can be more efficient.
Review №9
2022-03-14Tonight was one of the worst experiences Ive had at Chipotle. First off I will start by saying that the lack of care that these employees was showing made me wonder if they even care that they have a job tonight there was no meat prepared which was okay as well as waiting but I waited and got not even a full proportion size of chicken so I added another scoop of meat because there was barely a scoop of chicken he used a small cup. Im okay paying for double when I want extra meat but I added it just because I needed something other than 3 pieces of chicken. Im surprised I even paid for my food tonight. Another employee was sticking his hands down his pants with gloves on. The crew you have working on this Sunday night at 8:30pm really needs some proper training or I believe a new job because the attitude and poor customer service I received and other customers was very disappointed disappointing. The cashier was the only hope this store had. Lost my service here from now on which should be important if others get this same treatment. It just food but its the point that this is business and it was a terrible performance by this staff.
Review №10
2022-02-10I love Chipotle, but this location is terrible. They gave me a different persons order twice. Paid for chicken, got a veggie bowl. Paid for guac and got a bowl without guac. They also dont offer delivery random nights and are frequently out of ingredients. I called about my incorrect order once and they were unapologetic.