China Garden Restaurant in Middletown
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Middletown, Butler County, Ohio, US
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Site: http://www.chinagardenmiddletown...
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–11PM
- Saturday:11AM–11PM
- Sunday:11AM–10PM
China Garden Restaurant in other cities:
I ordered my familys dinner at 930 this place tole me 30 to 40 min at 1117 pm they call my phone and ask if I wanted to pay the driver on my credit card I told them no I had cash for a tip the dinner was 90dollars so they let my food sit for over an hour because I didnt tip from my card that is horrible customer service I always order from here and for you to treat us with disrespectful actions shows you really dont need to be delivering food at all this was a horrible experience
+TONS of food - youll have leftovers+Good quality food. Not spectacular, but very good for the price.+There was an error in the order that made it take about 7 extra minutes, so they gave us a free egg roll. Even with the 7 extra minutes, it was fast.We loved our dinner here! Thanks China Garden. Well definitely be eating here again when the craving for Chinese food hits!
I posted 5 stars a year ago. Been eating from here with my whole family for over a decade. My friends family has always owned this place but as of a few months its under new management.The food has always been great but they are terrible about forgetting things and not replacing them. Im literally 5 minutes up the street. Takes them close to an hour and several phone calls to deliver the rest of my order.Im disappointed with the new management. Time to start ordering from Dragon Express.
So I drive from Franklin to Middletown to eat . My husband chose this place. 1st there are 2 guts raking order now course I get the 1who speaks very broken English. After 15 min of repeating our order has been placed. Get home n half my order not there. I call1st the non speaking/non understanding man said how much was order. Well dam you never gave receipt. But I give him round about amount of order, he tells me gotta have exact amount. Than all sudden he remembers me n my husband n states oh no i not charge for that. I am Like you repeated order back to me. N tells me come back n place n pay for. No I sorry, discount, reimburse, just nothing. A legal robbery. Well you will see.
Ordered my food and the order was repeated as I said it. After 20 minutes or so they called me back and said they needed my phone number also my address. Finally got my food and it was wrong and didn’t get my extra soy sausage. When I called they was argumentative saying they should have charged me more for what I wanted. Ok charge me and give me what I wanted. Never got what I ordered. Arguing with a customer is not a way to conduct business. This place used to be great. What happened!?!?
I have ordered three times from this place & I always order the same thing. Tonight it was overcooked and they forgot the chopsticks I always request because I have the hardest time eating Chinese with silverware. When I called to ask about chopsticks guy who took order gets on phone and he doesn’t speak good English. He tells me I didn’t ask for chopsticks. Which really upsets me because I always order them because I always make a mess without them and sure enough I did drop food all over my floor and couch. They were very rude and kept calling me a liar. I have been eating Chinese for over 33 years and always order chopsticks.. I will never order from here again because if they make a mistake they don’t up to it and call you a liar.
Terrible food and service. Ordered tonight and it took 90 minutes to get here. Not only was it late but the quality of the food was laughable. The chicken sticks were so overcooked they were black, and the sweet and sour chicken was nothing more than shriveled up balls of unidentifiable meatish substance. It was completely inedible. When we called they said they would replace that part of the order but it would take an hour. 3 hours later they still hadnt shown up so we called. They forgot. Now, to get a refund for that part of the order they sent their delivery guy here to pick up the food. Not even an apology.
Great people, amazing service, and a nice place to grab a bite to eat, all the food is fresh and has great healthy choices, and they just opened back up during the virus to service the Community the best they can with there delicious food! Support your local small business ! You won’t regret it and will only come back for more, try it if you don’t believe me!
Ordered food at 5:57 pm was told it would take 40-50 mins, didnt receive it until an hour and half later, our food was luke warm, my crab ragoons had no filling and were soggy. Called and complained they said they would replace the food if we hadnt eaten any of it and we would still have to wait (again) to receive the replacement. This restaurant used to be so great but will not order from here ever again!
I have visited the China Garden and the food was excellent both times. I live in Dayton Ohio and stopped in last month for veggie fried rice. No one in Dayton services the dish I received there were all types of veggie and they were fresh. Please continue to serve delicious food.
Ordered delivery.. it took 1 1/2 hours to arrive. When it did arrive it wasnt hot anymore. Also I ordered brown rice, and instead of telling me they didnt have brown rice they sent my chicken with fried rice. While yes it is brown in color, it is not brown rice. While the chicken/food is very good... I will not be ordering from them again.
The best Chinese here in Middletown. Even better than the buffet. Everytime I order Chinese I order from here.EDIT: Since changing ownership I have noticed prices have gone up. I think the food is still as good but the service and delivery is definitely not as good. Only reason I will retain 5 stars is because they offer bubble tea next store, same owners.
This is the second and last time I pay for food that isnt mine. My boyfriend ordered Hunan beef and got pepper steak with mushrooms and every vegetable he never eats. I got white rice and ordered fried rice. What happened to this place!?! It used to be excellent in every way. This is like ordering a surprise dinner.Have a nice day. Somewhere else.
Found hair in our food. When we called the restaurant they request we bring the food in even though we had it delivered. When we arrived with food and the hair they accused us of placing our own hair in the food. He then continued to answer the phone and ignore us standing there in the lobby. He eventually replaced the one entree and egg roll and then tossed the rest of order and threw it away. I have multiple years of managing a restaurant as does my friend whom was with me and this attitude and treatment of a guest is completely unacceptable!
I ordered chicken with snow peas. the chicken tasted raw! The snow peas were soggy! I was so disappointed cuz I had to eat sum of my fiancees dinner. I wont be ordering that anymore for sure!! I called to return the food but was told I couldnt so basically I got screwed out of 10 bucks! Ill be spending my cash elsewhere😕
Lets start by saying that this restaurant has recently exchanged hands in ownership. The old owners always took pride in their recipes. The new owners, they buy cheap supplies and the food tastes like literal cow manure. Honestly if it were a year ago, Id say go in a heartbeat. Now dont even waste your time
Best Chinese food in Middletown. Quality of everything ordered has been consistently good over the last 15 years. I wouldnt suggest this as a dining destination, as the decor is sparse at best, but for pickup or delivery this place excels! Expect delivery in about 1/2 the time they tell you on the phone.
Absolutely worth the money! If you crave Chinese, highly recommend giving this place a chance. I’ve tried kung poa chicken and it’s delicious, pepper steak w/ onion is also very good. Crab Rangoon is a good choice and the spring rolls are pretty good, they’d be the best if they used rice noodles in them. This is the only reason it’s a 4 star. Also if you can’t get to them, they do deliver!!
It took over an hour to get my food and it was cold! I called the restaurant and they basically told me though luck. I immediately drove there with $26.00 worth of cold nasty food just to have them to attempt not to give me a refund! After 10 minutes of hearing excuse after excuse they FINALLY gave me back my money. If you choose to order from here you are making a BIG MISTAKE!
Ive had issues with China Garden the last two or three times that we dined there as a pickup guest, the food quality has not been the same for months and tonights dinner was the final disappointment. The food is inedible it smelled bad and the chicken was prepared really differently than what I was normal with the cashew chicken, thanks but no thanks.
Have not eaten here for a long time and now I remember why. After waiting 15 minutes for my food and the person behind me getting their food first, I got home and everything was so greasy. My egg roll was burnt !! How do you burn an egg roll? Also was expensive for what u get. Nangs is so much better.
Ive only eaten there twice in the last year. But I always have good food and I always am filled up. I heard they have new management. I did not know anything about that. Its the best Chinese restaurant in town in my opinion. I used to eat there all the time. And will continue to eat there in the future. I recommend anyone for a good dinner or lunch
Best Chinese food in Middletown hands down, Been going there for years, Food has always been super fresh and delicious. Staff is very friendly and the service is great. Prices are also very reasonable for the portions you get, Orange chicken is my favorite : ) Seriously stop reading reviews and go eat there already.
My daughter and I just ate at the China Garden and it was very very good. I had the sweet-and-sour pork with refried rice and it was excellent. I will definitely be coming back here again. Definitely give this place try, the people who work there are very nice and very helpful.
Roach found fried in my eggroll 🤢.Called the restaurant and told them they demanded all the food back or no refund. Problem is already started eating before I found.it deep fried to inside of eggroll. 25$ food order recieves 8$ refund. Not looking for a free meal by any means. I travel for a living and NEVER EVER COMPLAIN. That is disgusting! When delivery driver arrived he agreed it was a bug as well as my co workers but lady from restaurant called me later saying it wasnt. Lost a huge customer today!!
After an hour and a half waiting for delivery, I called to ask where are you. I was told to reorder, and they would be here in ten minutes.After forty minutes I called back and they hung up on me as i asked where are you.I called again and was told I should be more patient, and hung up on me again!After being hung up on twice,never again.Since new ownership took place, this place is junk!
General Taos chicken was good as always. Decided to try something new tonight, so got the Pu pu Platter, and what a waste of money! The beef on a stick was dry and tough like it had been sitting out all day and the spare ribs werent any better. Just gross all the way around.
Figured I would write a review to counteract the guy that says the bad reviews are probably lies. This was a good spot and it changed hands around last april. Since then the food we usually get is about the lamest chinese food you can find. The food isnt consistent, beef on sticks suck, ive gotten chicken in rice soup where I ended up with a a container full of rice and a little chicken on top with almost no soup because the rice absorbed it all and the rest of the food is just sub par. As for agee up there asking for brown rice. Every chinese restaurant has literally the exact same menu. This isnt chipotle. It is your fault for not checking the menu.
Im not gonna order there ever again I have noticed there prices have went way up 30 bucks for two bowls of chicken one order of crab ragoo 30 dollars then I get a call from them asking me am I leaving a tip on my credit card I said no I have cash for that by rights if Im paying 30 dollars for a meal for two I should not have to pay a tip way over priced and its not that good to be charged them kind of prices
Total reviews rating 4.2
199 Reviews for China Garden Restaurant 2023:
Review №1
2022-05-01I went in to pick up my food. While standing there I saw a mouse behind the lady that worked there. I told her about it.she had a employee catch it and he did..I am torn between saying anything, but at the same time I wasnt able to eat my dinner. It really bothered me that the lady didnt try to compensate me and at least apologize to me for it....she never said one word to me about how I felt about the incident...she could of said or done something..hey why not offer me a free meal..to me it seemed like she didnt care about me the customer. I wasnt going to say anything, but it has been weighing on me heavy...so if you dont mind mice in your food, trying it out first for you then enjoy...truly I probably wouldnt even of said anything if she would of apologized or compensated me....no she showed to me that she really doesnt care...sorry to the people at the restaurant, but I cant ever eat their again..m
Review №2
2022-02-21I have been going to this place regularly for the past 2 years, today ordering the same order every time. This evening I ordered my usual and the order was incorrect. I called to let them know, letting them know I had an evening work call and it wasnt convenient for me to return this evening and asked for a future credit on my next order. The young man rudely told me that whenever I did come in for a replacement to make sure I brought the incorrect food with me, he didnt care if it was a week later, to bring it back. I decided to be late for my meeting and took the food back immediately - insisting on a refund and have decided never to go back. For one, I am a regular customer, secondly that is absolutely disgusting. Someone probably was given that same order that I took back because they are SOO CHEAP. I will never eat here again. Theyve lost my business.
Review №3
2022-05-21They are a honorable business who honor their agreements.Even if they make the mistake of taking an order from someone outside their delivering area. Fast delivery and radioactive hot food. Amazing!!!
Review №4
2022-05-24Best Chinese in Middletown. Great menu and the price of the food is reasonable. Also delivery is fast and the food is packaged well, keeping it warm and no spills in the bag with delivery or pickup.
Review №5
2022-06-23Literally the best Chinese food I think you will anywhere around this area if not further! Always a very kind staff no matter how busy they are. Would recommend to anyone!
Review №6
2022-04-15The delivery was fast as always. The delivery man was very polite and the food was so fresh. Honestly my favorite place to get Chinese.
Review №7
2021-12-13I had quit ordering delivery for a few months due to the chicken being hard and the rice was old and none of it was worth a penny and always had to throw it all away and this happened several times so since it had been a few months I decided to try again because a long time ago they had the best food around so.... Tonight the orange chicken was perfect with the extra sauce and the white rice was fluffy and vegetable low mein was awesome! I appreciate the cook tonight....he did a amazing job! Delivery was on time. Dont forget the plastic utensils nxt time! What happened to the free egg roll?
Review №8
2022-05-12Foods really good but the fortune cookies seemed to be wrote by a 14 yr old emo girl who just got broke up with. Last fortune I got read ....what happened happened just ....or something like that smh. Buy from somewhere else
Review №9
2022-03-09The only reason I go to here is because i think they jave the best food. Everything is made to order and hot even if you pickup and take it home.
Review №10
2022-01-02Food is amazing and you get a lot. The gentleman taking orders over the phone is nice and repeats everything back to you so you get your order right