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Chilis Grill & Bar in Westerville
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Westerville, Franklin County, Ohio, US
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Phone: +1 614-918-9991
Site: https://www.chilis.com/locations...
Site: https://www.chilis.com/locations...
Opening hours
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–11PM
- Saturday:11AM–11PM
- Sunday:11AM–10PM
Chilis Grill & Bar in other cities:
Comments (199)
As many places are, they are clearly feeling the help shortage ... though our waiter and the manager went above and beyond to make things right! If not, this would have been a dismal review. Good job *managing* in difficult times!
After waiting at our table for nearly an hour a table of 5 who were seated after our order was in the kitchen got their food and werre happily chowing down as we made our way to the door. Sorry was all the manager had to offer.
Ordered take out last night and half my order was missing (ordered the pick 3 appetizer) , pretty sure the food wasnt even cooked all the way and I was sick within 30 min of eating and spent all day today sick. I wont be back to this location ever again !
The restaurant was empty yet there was a 45 minute wait. I went there twice and 45 minute wait. I left both times. On the third time we got seated to a empty restaurant and we over heard them telling people that there was a 30 minute wait. There was about 14 people seated.My advice is go somewhere that has it more organized and together.
Great food, but it can be hard to get a table, even when they dont seem too busy. Service can be hit or miss as well. Id like a few more sandwich options, but the seasoning on things is just fantastic.
We took a risk coming to chillis last night, drove about a half an hour with anticipation and excitement having not been to a chillis in years.. we recently watched Due date the movie and decided to make reservations after the veteran in the wheelchair scene.. what we walked into was incredible. The staff,the hostess, our waitress, and how the team worked together getting our drinks and appetizers It was just FUN!! We had some AMAZING sizzling fajitas. Our waitress was from San Diego and she was PHENOMENAL!! We havent been to a chillis 5 years or so..So we had plenty of questions and reccomendations in foods to try to which they were very understanding and patient..The wife and I didnt expect such a Great experience!. We will definitely reccomend this location to friends and family. Thank you chillis on North Hamilton rd!!! 5 stars all across the board from us!!!
Not very organized. Im new to the area, and I have attempted to eat there twice and have walked out twice. Wasnt pleased in the first 5 minutes from the hostess. They need to get damn organized before I step back in that place.
Waiter was exceptional and very professional... Such patients with a group of 8-10 and it was only his second day not a big fan of Mexican food but the salads and steak were good I recommend this place...And prices were not expensive
A really convenient and new location in New Albany. While the food was very tasty, and the service was good, most of our food was either luke warm or cold (cold fries are gross.) The covid precautions wete good and the online menu worked like a charm. Overall, an ok dining experience. We will try it again and hope for hot food. Side note, the restaurant was a bit too cold for some of our party, so maybe our food sat for a while before being served, and thats why it was cold.
I’ve attempted to eat here 4 different times over the past few months and have only been successful twice. It’s just me, I want to just sit at the bar but when there’s no bartenders that’s not possible. Foods been fine when I’ve been able to eat and have a drink, but it might not be worth trying again.
Only come here for Doordash. This place is super slow. It tells you to put in your number then wait in the car. I have waited so long for an order that the customer cancelled it before they brought it out after I had already sat there for 25 mins!! Then if you walk in to check on it they either ignore you or give you attitude and tell you to go wait in the car.
Stopped in for a quick lunch with the wife while running errands, didnt even realize it was their grand opening week. Hostess got us seated right away and waitress greeted us within mere seconds. She pointed out the lunch specials and even made recommendations if we so inclined. Drink order arrived quickly and she took our food order. Food came out quickly and hot, well prepared and plated nicely. Wife had soup and club sandwich lunch special, chicken fajitas for myself (could have had less peppers and onions and maybe a little more rice) food was tasty and appropriately priced for portion size. Check arrived and we were thanked by multiple managers and staff for dining with them. Only displeasure to the visit was the constant asking to sign up for the chilis club (4 times is excessive) and the tabletop kiosks that they wanted patrons to use after being touched and possibly manipulated by every earlier customer.
Wait staff was a bit thin and so getting seated took a while. Food was all good and wait staff friendly. Kids enjoyed it.
Under staffed which is not their fault, it took a while for us to even get our drinks. Food was good and the staff that was there was very friendly.
I placed a to go order with my appetizer being soup. When I got to the restaurant they told me that they were out of soup and asked what I would like instead. I told them that salad would be fine, and I did not think twice about it. When I got home to open my meal, they put a cheesecake in there for free! That was very sweet of them! Thank you all for such a great customer service experience!
Wife and I had lunch Saturday afternoon 2:00 pm. Excellent service attitude and good salsa, chips, and burgers. Really thin warm tortilla chips. Very good. Burger cooked just like requested Im
They are never fully staffed, but seat several tables. Be prepared to wait or to get less service. The servers are definitely overworked here. They do really well with how much they have to work! Food was great once we got everything. Owner also was working the bar, which was appreciated. Just need more help.
Literally worst chilis Ive ever been too. Everything was wrong from the first thing we ordered to technical difficulties when trying to pay.
Tex-Mex food is my favorite style. You can see me eating here at least once a month. The food is delicious and the place has a good vibe. I would recommend this place if you have never been here before.
Terrible service and the manager needs trained on customer service. Went in today. Asked for 3 for 10. Server had no idea what she was doing. Burger was rare. Asked for another. 30 minutes later no burger. Asked for sweet tea, got water. Just an all around terrible experience. Manager said she would comp the burger yet my bill was more than I even ordered that I never received. Manager lost her cool and told us to get out. All I wanted was a decent meal and to be treated decently. Wont go back ever. Terrible food and the Manager on duty, heavy set female was very rude. I ran restaurants for years.. couldnt ever imagine treating people like this.
Just placed a door dash order and this is what I received.🙃 Cold pizza, cold cheese fries that had to be from yesterday and they just threw my side of broccoli in the box.
Good service. Typical fast casual food but served very fresh and hot. Everything was delicious. Even then $5 Jameson Margarita!
Came in at open for lunch. Meal was okay. Super salty chips though. These touch pads do not get cleaned!
Probably could have given more stars, but my food was already cold by the time I got it. If you are short staffed, please let the customer know so that they dont waste 10 minutes in their car waiting for the curbside option.
Wood was great. The service was quick. Would have gotten 5 stars if my table wasnt right in front of the extremely loud ice machine.
Placed a $40 pick up order with an arrival time & when I arrived I waited 20 additional minutes. I the. Had to walk inside to be told they didn’t have any Chilli & my order was almost done.
Food was amazing!!!! Staff was either overworked, or needs a personality! When you smile & are friendly, you get bigger tips!
I mean its Chilis, but after not having been there in 10 years I was pretty disappointed. The prices are comparable to meals I can get from good local restaurants. But the quality of the food was so low. Everything was dry. We couldnt finish our food. We rarely complain but when I couldnt justify packing it up to pick at later we decided to let them know. Our waitress was wonderful and accommodating. The manager on the other hand accused me of not knowing what corn should taste like (corn on the cob being gummy is a no go for me). He told my wife her fajitas which she barely touched looked nice and juicy (it looked reheated and plastic-y it was chewy and tough and dry). We were very respectful and we did enjoy our mixed drinks. Well use the rest of our gift card on drinks and chips and salsa. And then we wont return.
Good variety of food. Decently priced.
I would have given zero stars but the wine I ordered was excellent. Everything else about this location is bad: wait times, management and service. ADDITIONALLY: We were charged twice on our debit card for our meal. Wont go back...ever.
Me and my husband both ordered from the 3 for $10 menu. My husband ordered the bacon burger without cheese or bacon, but when they brought it out, it had both cheese and bacon. The waitress apologized, and let us know that while she submitted the order correctly, the cook was new, and got it wrong. It took an additional 30 minutes for my husband to get his correct order! This is unacceptable. So my husband had to watch me eat, and then I had to wait for him to eat, as I was done before he was served. In addition, our waitress had trouble getting us a correct bill. She said that they charged us for the corrected burger, and we had to wait as she tried twice unsuccessfully before finally removing the extra charge on her third try. We dine out once a week to enjoy dinner together. This night was not enjoyable, nor were we able to dine together. This was our first bad experience at this location, but it was bad enough for us to think twice before patronizing them again. It seems standards for service here are quite low.
Great friendly fast service food was good, server was great never had to ask for anything because our server was on top of it.
Sat eating my meal for 5 minutes, had to ask my server for a napkin. I have worked in service for years, this place doesnt meet the basic requirements. Like a dive bar, but not much fun.
Decent food but curbside service is horrible! Been here a dozen times and the food is either extremely late or ready on time and cold!
I have tried to go here 3 times now and with the place half empty will not seat customers, 30 min wait for a empty restaurant. Bad management to have understaffed facility. Will look elsewhere
On Saturday afternoon at 5:20 pm the bar is closed. Why? I just wanted to eat an appetizer and watch some tv. But no, the bar is closed.
So, I was going to give this place a 2 or 3 star rating, but still decided to give 5 stars for the result. For reference, I’m only 17 and came here with my dad on July 25th, 2021. We had an AMAZING waitress by the name of Kayla. She was extremely polite, funny, and overall gave off happy vibes, which upped our experience. When it came to ordering however, I overheard they had “new” chefs in the back. Not sure how new, but the food was extremely delayed. I got my food about 35 minutes after ordering, and my dad’s 45. Was pretty upset they couldn’t come out at the same time, considering I was a little over halfway done with my meal already. However, I’m rating five stars tonight because the nice owner, after communicating with Kayla, was able to give us one of our meals ($18) for free, bringing our total down to $19.22. I really do appreciate how much effort they put into making it right. If this review is ever seen by the owner, give Kayla a big thanks, she really deserves it.
I went there with a friend of mine for lunch today. First off I didnt realize that a Chilis was there. It was amazing. I had a pick three appetizer plate for my lunch. It had fried pickles, boneless wings along with southwest egg rolls! Needless to say it was fantastic! Didnt know what was better the food or the equally amazing staff! All were great but Anna was our waitress! Great personality and she talked me into desert. A chocolate volcano! If you havent been there before or in awhile you need to go. Great place..Great atmosphere and ask for Anna!
Staff was not very pleasant, and the wait was very long , wasnt crowded at all, just under staff. The order was wrong ; they did take care of it.
Real good food. Service was very good for the help that was available that they did there best.
Had the feel that they are short staffed. Food was not as good as were used to. Server did her best with trying to serve tables and work as the bartender.
Love Chilis but this experience at this Chilis was not good. Took forever to get drinks then when we got them they were all wrong. Food took forever and they werent that busy. When we got the food it was right but we got the unlimited Chips and Salsa which we finished the first basket before the food came asked several employees if we could get more Chips and Salsa and they all said sure then never got any until after we were done eating our food. Ordered more drinks and again were all wrong.
This place is awesome! I ordered a classic margarita and it was really good, one of the best margaritas Ive had in a while. I also ordered the shrimp tacos and OH MY GOODNESS, DELICIOUS!!!! We sat at the bar and Rose was amazing!! She was so delightful! I loved that the manager came by to ask how we were doing and how the food was. Overall, this is an amazing place! I will come back again!
Service was a little sluggish but the food was good. The chime on the to-go entry was driving us crazy. I understand someone needs to know when people are coming and going but surely something can be done to not annoy everyone in the restaurant. Maybe lights in various places around the facility that will grab staffs attention but the chime was WAY too loud.
Avoid to go orders! Never get all the items I order, and the ones I do are never made correctly. Dont bother calling for a manager because they will ignore you on hold until you hang up. Even when the associate says their manager is right next to them..... What a joke.
All of us were very cold during our dining experience because they constantly have the to go door opening and closing they need to do something about that or at least warn people its going to be cold in that area of the restaurant.
Okay so the servers (all of them) are quite special. They treat people with respect and they are so kind. I take the time to look around to see how they are, and customers look so pleased. In my experience, the food is great, the experience is great and so is the location! Now, my pasta was cold the last time I went, but I know it was because it was really busy and one of the servers (or managers) apologized and explained why. Free pass because things happen! No worries! Thank you all for making this place a really fun time to visit!
Most personal server helped us. Wish I got her name since she made our visit wonderful!
Had to go on a wait, with maybe three parties in front of us. However, we counted no less than eight empty tables, most needing bussing. Ordered chips and salsa and must have gotten the bottom of the bag because there were more crumbs than chips. Had Texas cheese fries and the first order came out with the cheese completely fried on the fries instead of melted.On a positive note, our newer waitress (sorry I forget her name) was great. Letting us know she was still learning helped us understand her side better. The food and Long Islands tasted good, too.
Ate lunch here before a doctors visit.Great service,friendly staff, & really good food!
Ordered food to go, arrived on time and had to wait 35 minutes, and my food was burnt. Theres a burger with brisket on it, dont eat it. they clearly gave me several day old brisket. I took a bite, spit it out drive right back to Wendys and got a hamburger that was 10 times better. For making a hamburger that terrible im not sure why it took them almost 2 hours to make it
We hadnt been to Chilis in awhile and decided to try this new location after a few bad experiences at another location. We did the call ahead seating. The hostess, Bailey was very friendly and helpful and able to accommodate our request for a booth. Lots of choices on the menu. We started with chips and salsa which came out quickly. Drinks were refilled frequently. The manager came by and checked on us. It took awhile for our food to come out. My younger son inhaled his cheeseburger and ate most of his fries. My older son ordered the fajita trio with shrimp, chicken and steak. It was hot and fresh and enough food for most people, but he would have preferred more protein and less veggies. I ordered the beef brisket quesadilla which came out with just cheese and bacon. Second time came out with brisket but still had bacon which it wasnt supposed to have and would have been better without. Overall, the food was good and reasonably priced. Restaurant is clean. The entire staff was polite and service was great with Bailey being the stand out. Highly recommend this location.
This place is probably the most disgusting food I have ever experienced. Tried it once when they had just opened. Horrible experience... Again tonight. I ordered a Chipotle Chicken Bowl... Ice cold, missing a main ingredient. Avocado was rotten on one end... my daughters Quesadilla was served with one piece missing the meat and cheese... there was nothing in between... I can’t imagine a Cook, Server or Manager allowing food like this to be served. I would rate in the Negative if the option was available.
I have been here twice since it opened and was initially so excited to have a Chili’s close to work. However, my experiences here have been terrible. The biggest problem is the hostess. On both visits, I have waited several minutes to even be acknowledged by a hostess, despite being the only person waiting. On my most recent visit, the hostess finally acknowledged me only because I was standing between her and where she wanted to walk. When she finally came back, she told me there would be a 20 minute wait, which is pretty absurd for a Thursday night when there were lots of open tables and no one else waiting. Since we’d already waited for her to acknowledge us and then come back and check us in, we weren’t really keen on waiting for her to get around to seat us. We drove over to the other side of the parking lot and went to CIty BBQ instead.
Great food. Lava cake is amazing!! Service was decent. Might be due to being short-staffed (as most places are right now), but food took a little while and waitress seemed a tad over-whelmed.
It was ok. Not real busy. Food was tasty. Service was nice.
We had a neutral experience tonight. Normally I’d leave better reviews but tonight was sub par. The food was alright but our server seemed to be less attentive and have a bit of an attitude. Other than that we had a good time.
Wow! Chilis has exceeded my expectations. The food was delicious, the service was even better! Kayla was so sweet and attentive all while also holding down the bar. I was extremely pleased with this visit. :) :)
Waitress was not very helpful & with masks, definitely didnt speak loud enough. Our secondary server/busier was way more helpful during our visit. They encourage signing up for rewards and offer appetizer and then said it would be 20+ min before they would even be available. How does a restaurant run out of chips and salsa on a Friday night? Just some issues that I dont believe we should have run into.
Very sad to say, dont think they will be around much longer due to staffing issues the last 3 times we have went only one server and a 45 min wait.I thought we would try again but bad decision food came out cold.
Food was good and tasty... We got free chips and salsa if you join there group.so realize if you want chips and salsa from Chilis youre going to have to pay extra for that unless you join their group... Now if youre in a rush or you only have a certain amount of time this is not the place for you to go...we were done with the chips and salsa and been almost through two whole drinks before the food finally came.Just being honest about this trip.
My boyfriend and I ordered the southern burger all the way done and both of our sandwiches the meat was not done inside. Raw, we informed them and they cooked another that was not done again.. on the third attempt I didnt want it anymore but my boyfriends was cooked well done the 3rd time. Not sure if we will be going back to this location.
To get the wifi and to get free trips you had to join the rewards club, which is not convenient when you dont have a restaurant near your home town.
The food is great but this location has the WORST customer service ever!! I told the cashier that I dont want bacon and onions on my togo order but she did the opposite. My side order was also missing. Absolutely terrible!! Wouldnt recommend.
The food was great! Our service could have been more. Who doesnt get tired of reminding servers that we need things! I for one like my drinks filled, and my requests fulfilled. Extra napkins and getting the order right shouldnt be an issue, but it was. Again, its All about your servers. I pay for good service, and I expect it!
Food is always good. Love the Cajun chicken pasta. Get it everytime I go. Service was ok. We have had better service
Ordered take out, because that was the only option. They didnt bother to give us silverware or napkins. The food was horrible. Fries were stale and cold. Crispers used to be their thing, but these were rubbery gross chicken. Corn on the cob- no butter or salt or pepper. Major fail. $35 wasted.
I was excited when this location opened because I really like Chili’s. Food was good when they first opened but is becoming more and more disappointing the past three times I visited. Decided to give it one more chance and had the chicken crispers. The chicken was NOT good. The crispers were very thin and chewy! Quality of food has diminished since opening.
Ive only ordered from here a few times but the food is pretty good and the curb-side pickup is a bonus.
Service was not good even had to wait 15 mins to get a to go box my dips came out with things in them took for ever to get new . the chicken tasted like liver. Our napkins looked like they had blood im the middle.and she was upset we asked for clean ones.not a great experience.
Its what you expect for a chain restaurant. The food is consistent and service is good. Standard fare of burgers, chicken tenders, ribs, fajitas, etc. The food taste ok but would not rate exceptional. For convenience, we will be back.
I REALLY want to like this place. I used to work at a Chilis while in college so it will always hold a special place in my heart. Plus this Chilis is so close to home. That said, this restaurant needs new management. The past 2x weve been here weve had bad experiences. This time we were quoted 20 minutes to be seated and it took over 80 minutes. Then, once we were seated it took our server 15 minutes to greet us, no exaggeration here. Never saw a manager walk the restaurant to check on the guests. After working in the restaurant industry for 5 years, this kind of stuff bugs me and I know its unacceptable at many other places.
Went multiple times. Waitress were wonderful but that is where it stop. If you dont like lemon dont order any grilled chicken. Dont want to eat a salt shaker, dont order the fried chicken. Have an issue, dont expect a pleasant manager wanting to fix the problem. He argued with everyone at the table. We will NEVER go back. And thats a shame.
Carry out orders are horrible at least for me. The first time I placed a to go order, food was missing I drove back to get what was missing. When I got home of course my food was cold by that time. Got ready to enjoy my cold meal and couldn’t. I ordered the chicken and waffles the waffles were rock hard couldn’t even bite or break, the chicken was fine. I also ordered a cookie that had a terrible taste to it.I called them back and they apologized and offered me a gift card that I didn’t receive. I called back about the gift card and a different manager took my information and said it will be sent to my email in three days. I decide to give them another chance and order carry out again and it was also horrible. Some of what I ordered was wrong, cheese on top of my fries was burnt, and also had a piece of hair in it.The way they pack your food is like they are giving it to some kind of animal or something and even if it was for an animal everyone deserves some kind of respect. Food is tossed around in the bag not even nicely packed. They need better bags to pack peoples to go orders so things isn’t falling over. Anyways this second time was a big turn off for me so I told the manager I didn’t want the food and got my money back.I handed the food back and he said they would just toss it and asked if I would like anything out of it. I decided to keep the Dessert and even that was messed up didn’t have everything in it that it’s suppose to come with. I truly hope they can fix this for the future not everyone wants to sit and eat especially at this time with the virus. I would have given a 2 star but the food is good when no issues are involved.
Tried to dine but was a long wait and only had one server so we left.
Service was good, lunch specials were very good.
I love this new location. Its convenient and easily accessible. The staff was friendly and service was prompt. Our food came out quicker than expected with no issues. Everything tasted good. Well definitely go back.
Had appetizer special. (Pick three) VERY good. Enough to take some home for later. Tableside (computer) ordering, which I dont like! Asked for menu and ordered from it. Ribs were fall off the bone good! Atmosphere was ok...not real loud, thank goodness. Paid by that fn computer screen...still have not received my copy of the bill which they said they would send to my email address. Definitely will go back.
Slow service, food mediocre. Ribs were small for a whole rack. Ill be going elsewhere for dinner. Server had a attitude when we got there.
First and last visit at this location.Slow service, poor food quality (cold and tasted old), server gave us the bill before the dessert ever arrived, when asked they forgot but it was on the bill! We got the dinner for 2 deal that automatically included the dessert and we had chosen which at the start.Overall just a sad performance for a chilis
I have had numerous issues with this particular resteraunt inside and to go. They literally have tables open, and not covid spacing tables, a ton of tables open and wont seat you. And dont even think To go is going to be faster, because the wait for a to go order is 45 minutes to an hour. Who ever is managing or staffing needs to take a look at the amount of to go orders coming out the kitchen. An hour wait is ridiculous. Wasting peoples time. They do have good food for a good price but the place is so mismanaged its impossible to even get food.
Awesome food and service!! So excited to have Chilis again
Used the curbside service. They were really busy but came pretty quick. I did have an issue with my burger, where it was undercooked. I jumped the gun a little with my survey, but decided to call the location directly. The manager Mark was super polite and took care of reimbursing me the value of the meal. I will definitely return with service like this. Thanks!!
We waited 15 minutes for the waiter to take our order and another 30 minutes to get our food. The food was not very warm and the corn was mushy and way over cooked. Overall not a great meal. Manager was great and took one of the meals off. Probably will not go back.
Had an excellent meal and service. Dont get here often enough.
I would not recommend. I was trying this location for the first time. I ordered a meal for lunch, although it didn’t seem busy (2pm no really lunch or dinner time) it took them 5 minutes to bring out my order. I wouldn’t have minded but my order was completely cold and I was missing the dressing for my sauce. Also missing chips and salad the were in meal description online but not on the order ticket. With so many other options around, I will opt for a full meal somewhere else that’s complete and warm.
Great experience all around. The servers were really nice and I look forward to going back for the food. The $10 deal is really appealing.
Ordered a quesadilla and salad. I received nachos and the salad was literally two bites. Was a waste of $20. If you order pick up make sure you check your order here.
Its was good..will go back for the Salad and SoupLunch special soon.
The servers are trying their best. Food was good but not fresh made, warm at best. If this place can staff better for to go orders, the Chilis brand may be a neighborhood staple.
Worst experience ever at a Chilis. The wait for the food was over an hour. The food looked and tasted like it had been cooking all day and included burnt remnants scraped from pan bottom. Orders were wrong. Horrible experience
I placed a Door Dash order at 8:45 this evening. Approximately fifteen minutes later we received an email that informed us that our order has been canceled. Very disappointing. I suppose now I can rummage through my cupboard and find some soup to make.
Its been 25years or so since eating at a Chilis restaurant. Awful service, awful iced tea, average food at best. If Chilis and I are still around in 25yrs, maybe Ill give it another try. Too many choices in this area for a better dining experience.
I waited 55 minutes for my curbside order, then had to go in to get it. The girl at the counter screamed at everyone waiting for their orders to get out! I finally grabbed the bag after the extremely long wait without checking to see that everything was there. Then when I got home with the food about half of my order was missing. Im allergic to avocado and requested them to not put it on my chicken taco but it was there anyway. I tried to call the restaurant several times to fix the order but it rang until it hung up each time so after 5 tries I gave up realizing they were refusing to answer the phone. Very disappointed in the service and quality of care for customers.
For another buck or two, you get a far better burger & fries than the Wendys next door.
Great curbside service. Delicious 3 for $10. I especially like corn on the cob as a side. I got the chocolate lava cake with ice cream. It is big. People wanted to know if I was going to share it!
Excellent service, amazing burgers!!
Our server was horrible and was always rushed, the few times she came back to our table. They weren’t anywhere near busy and she checked on her other tables several times.Our food was good but I have no intention of returning to this restaurant, there are too many other restaurants with better food and better service.
Don’t you dare pass up the opportunity to get these fried pickles, I am Fried pickle lover and connoisseur and they were incredibly divine. The ranch was a little watery and not the best but nonetheless still good.
Horrible. Waited forever for our food which we received cold. Potatoes were rancid and brown could not be eaten. Chicken was rubbery and had awful texture. Fried appetizers had strong spoiled oil flavor. Praying we dont get food poisoning.
We were sat at a table and left there for over 15 minutes. There were two tables sat after us who received service before us. It’d been 10+ years since we had gone to one of these pathetic excuses for a restaurant. It’ll be a lot longer before I ever consider them again. Pathetic.
Terrible service. Always late with carry outs. Especially door dash deliveries.
Short staff long wait to get in..food was good..server forgetful.
Chilis 3 for 10 is the best value in casual dining. The location we patronized is on point. Large Togo order with drinks, apps, entrees & dessert and not one item missing or incorrect. Its not 5 star quality but compared to other places to eat in this price point, Chilis is the best hands down.
Server forgot about us so ordering took a long time.Food was delayed then all came at once, appetizer, dinner, and dessert which melted before we could get to it. My spouse and I both woke up with the worst indigestion and nausea. Not a great experience for us so we wont be returning. Too bad because we were really looking forward to this new location opening. They have alot of work to do or it wont last long.
Service was great. Blueberry Margarita Delicious. Your chips and salsa are some of the best. Side Caesar salad I spent more time picking out the brown pieces than I wanted to I like my salad fresh.
One of our new favorite places, even though we have to wait about 45 minutes to get a seat, due to social distancing, but its worth it! With the app, you grey free chips and salsa and/or free queso. Food is great and the service is good, too.
Really enjoy this place great food good service.
Curbside order was not brought out despite text-bot indicating theyd be right out after I texted my arrival. After fifteen minutes I went in and my order was sitting on a shelf to be carried out.Arriving home the order was missing two sides and tortillas for the fajitas. Ford received was good, though.
Got takeout..everything we ordered was disgusting. Always loved chilis, but this was our first time at this location. Super disappointed. Awful.
My happy hour is the hours I sit for drinks
I love Chili’s!! Always excited to get their chips and salsa. Great menu with lots to choose from. One of my favorites is the chicken fajitas. Service is always good and the locations are very clean.
One of the worst chili’s i’ve ever been to. The food was horrible, my steak was extremely overcooked, I got corn on the cob but had nothing on it. The service was terrible it seems like no one is working together and just all around was one of the worst chili’s i’ve been to the one there are way better better ones in town go to one of those
Raw broccoli, supposed to be steamed. Order food to go before we even got our food. Ended up waiting an extra 15 minutes after we had finished our food for to go order. Average experience. Probably wont go back to this location.
I will return to this location frequently! Very clean, with great service. My fiance and I can eat a fabulous meal and have a drink or two all for less than $40.00 Love it!
Chilis Grill is back ! It as actually just as good as you remmebered but way more exspensive . 70 dollars for 4 people without alcohol , appetizers or huge combos . Definitly great food just not sure I could justify the cost.
My wife and I met with two other couples for dinner. Service was terribleFast forward a month and we get our bank statement to find we were not just our bill but, the bill our friends as well. After talking to friends and finding out they were charged accordingly. Chilis has made no attempt to rectify this charge. I suggest you dont go here.
Had drinks and appetizers. Drinks where good, food was so so. Got the triple delight with onions, chicken, and egg roll. Chicken was crispy but was overcooked, egg roll was okay onions good.
Wait staff is very friendly. Food was delicious. Love coming here!
Dined in. Ordered a the 3 for $13.29...the burgers, pickled chips, and house BBQ boneless wings. Food came out, wings were Buffalo. I let the waiter know and he insisted they were Buffalo. To prove the point, tasted wings and again let him know they are Buffalo. The sauce dripping off was clearly Buffalo. They did bring out a larger order of House BBQ boneless wings but I was almost done with the rest of the meal. The color of the sauce should have let them and the waiter know the wrong wings came out.
Please wait to go until they work out the kinks. Ordered the explosion salad, it came to the table with literally lettuce, cheese and tortilla strips. The table also ordered chips and salsa, it took 20 min for them to remember to bring it.I normally love chilis so this was a big let down.
Based on todays experience. It was the worst experience we have had at this location. I dont think we will be returning. The manager Bill Pitt was the Pitts. I dont think he cares about customer service. Food sub par and other problems too much to write about. If you do go ask for Irene. She was the only good thing about this visit.
We at Rocky Ridge LOVE getting Chilis for lunch! Their 3 for $10 deal cannot be beat anywhere in the area! We are a quick drive to Chilis which makes the location fantastic! Definitely check out this Chilis and try the 3 for $10!
It was cold outside and the table we sat at was away from the front door, but everytime someone came in the wind would come straight back to our table, even the side door the employees kept going in and out.
Food was very disappointing. But other than that the waitress I had was great!
Don’t order takeout! You’ll be left to wait in the parking lot for 45 minutes AFTER your order was supposed to be ready given the excuse that “they’re waiting on fries” - More like you forgot to make my order and we’re making me wait while you made it!
Horrible experience. We were seated in the bar and were checked on maybe once in an hour. My burger was burned and took over 45 minutes to be brought out. I would avoid at all costs.
Service is always incredible and food was delicious
Service was very good and place was clean. Chicken Crispers, one of their signature items, were small (like the size of your pinky), cold and tough. Also brought the wrong sides. fries were ok. draft beer ok.
Very kind and accommodating, seems like they had a great first week and they have a great team. I had a mix-up with the carryout I ordered tonight so I called in and asked for it to be remade which they instantly said no problem to. The boy I talked to on the phone was very very nice and helpful. He asked them to remake my wrong food, he threw in an extra bag of chips and salsa for me, and they gave me a skillet cookie too. Very kind of them. It just stinks that people are so rude sometimes that some genuine kindness from a guest is appreciated this much. Love this restaurant and this location is my new favorite. Ill be back soon!
I frequent this restaurant often with family. I have to say at first I was a little worried with the customer service but today we went and the service was night and day, thanks to a waitress named Taysha. This was not her regular store, she is from Polaris. I believe she should switch to Hamilton Quarters because she is a good fit. Her personality, welcoming spirit, and exceptional customer service skills won us over. She was on top of everything from our drink refills to checking on us often. Hopefully, the next time we come back we will see Taysha.
Completely incompetent. I got hung up on twice after waiting an hour for food. Talked to the manager and she says theyre busy. Fraven is the alleged name of the courteous one who hung up on me. Steer clear of this one folks. Too many good places to eat in Columbus.
Food was good but server wasnt great. I think he forgot things and made excuses blaming others. The one in Dublin us better
I have always loved chilis! I was so excited that they built another one closer to home! The only down side about our visit which was our first visit at this location was feeling the pressure to order and go since they had a wait.
Wait was 40 minute bc of only one server ended up leaving
Good food, great service.
This place is a mess. Been here twice and I will never be back, the last time I was there was because I wanted to give it another chance but I should have never gone. Waited over 45 minutes for my food without anyone acknowledging I was there, got home and had no dressing for our side salads, no straws for our drinks, and everything was ICE cold. Threw everything away, it’s been over a week and I’m still waiting on my damn refund. NEVER AGAIN!
Dont allow people to check-in online & then have the restaurant closed upon arrival. I understand staff shortages & unforeseen circumstances, but dont allow people to check-in & waste their time driving to your location, to find out your closed.
Food was very good. There were 7 of us and everyones meal was excellent. Service, though, was extremely slow.
I tried 3 kinds of ribs. They were all delicious. Plus 2 ears of corn on the cob. Curb side order. The zealous staff was there ready for more customers!
Order was a bit wrong but server was very attentive and fixed everything right up. Food was pretty good.
2 stars because they are nice, the food is horrible. Microwave cuisine.
Im so excited Chilis is on our side of town, I only gave it a four stars because I ordered the skillet queso for home delivery and they only filled up the container halfway and it was a very small container if we are to pay almost $8 for it I think we should have more of a larger size.....
Service very good and food delicious! Only bad thing is that they are not singing Happy birthday no more beçouse of covid. Cant sing with a mask for 20 seconds? It is ridiculously the excuses beçouse covid 19.
Our server today btw 3-4p was awesome considering short staffed like the rest of the world. She was amazing.
I had some pretty stellar bacon ranch quesadilla things and my family had a grand old time. Delicious Easter lunch fit for a Resurrected King God bless
To-go used to be dreadful, but is efficient now! Very fast runner, hes at your door before youre in park! Great service driven attitude.
The entire visit was awesome. Great service, great food. Couldnt ask for anything else
Horrible meal 3x prepared wrong, allergy to tomatoes,couldnt get anything done a.s order..Sent message to corp. About it.not even a peep back,no call either when store called direct..manager missing m.i.a during this time 530-645p.. DONT WASTE TIME OR YOUR $$
Service could be better. Food is not prepared correctly either over or under cook. Missing items. Its a new location so maybe with time they will get it right
Definitely misses the mark these days. Nothing like when in the 90s.
The servers have no idea what customer service is. After wait 30 minutes for the food, the server asked us to put the order for to go, all the food was very cold and the order was incomplete. Very bad experience at this location
Ive been to this location three times since theyve opened and all three times the only thing worse than the service was the food. Very disappointing.
Excellent food, great waitress very busy but it was a Saturday evening 🇺🇸
Not good service! Food was so so
Ordered on the ap. It said 15 minutes for pick up. Got there and they said 25 more minutes! The food was good but dont trust the time they give if ordering in the app
Food was delicious. They have burgers, fish, ribs, chicken and everything in between. Very friendly staff. Family friendly.
Great food and great service ❤️. I come here about 2+ times a month
Not all food brought out same time 😭 waiter was slow and 5 people had to share 2 menus
Really nice and clean, staff was friendly and accommodating. Enjoyed our meal!
Steak wasnt good my girl said she threw out and I paid $20 for it but she said mash potatoes and asparagus was good
Great place, food was excellent and the service was phenomenal
Third time in 2 weeks..had the triple dipper and Texas cheese fries..decided to do the strawberry lemonade..all was good..good food,good service,good time.shall return.
Good food...good service. If you like chain restaurants and are looking for decent tex-mex type cuisine then this will satisfy.
Always good food.nice staff.
Nice place, everyone enjoyed their dinner, I had salmon that was overcooked shouldnt have ordered that item but as a whole enjoyable.
We waited 48 minutes for are food the bartender was are server too the girls behind us ordered drinks there drinks was just sitting at the bar for about 15 minutes before he decided to bring them over to there table service was terrible
It was so good and very clean
The server was amazing thank you for a great time the five dollar margaritas what can I say very good and last but not least the good was great thanks guys
Love the food here but this is the second time in a row I’ve ordered a to-go-order and there was MULTIPLE items MISSING. Please do better!!!!!!
Unorganized, extremely slow, took over thirty minutes after I arrived for them to prepare two orders that were supposed to be ready by the time I got there. Ridiculous.
All the servers who served us were very friendly. And food was tasty!
This place has been closed to indoor dining due to staffing 3 times this month.For just opening their doors just a few months ago I expect they will be out of business in the next 6 months.
Food & service was great! So delicious! Had chicken fajitas. Yum!
Yum! I love it but wish it was bigger. I can walk to it from my condo so it makes up for it. great food and drink specials.
The Mushroom burger is Really Good! If youve got a hungry on - I recommend it.
It was clean friendly good food and people were polite
Food was delicious but service was incredibly slow due to mishap by the waiter.
Great staff, great food. Fun environment!
Loved the new dining area, service was good, food prepared as asked
The food and service was amazing. Thank you for such an amazingly affordable meal.
Love chillis but the crew is horrible right now, last 3 visits i had wait over and hour and a half, and got skipped in order all 3 times, keep getting free apetizers at least
Not as good as it used to be. They got rid of the southwestern burrito
Waited in the car for over a hour. Was told 30 minute wait and they would text. After a hour and 10 minutes we went home when people started going in walking up
Had great food & a great experience, cant wait to go back!
Last time I ate inside my food was wrong, ordered food to go tonight and food was wrong again.
Had high hopes for this location but... Food is ok. Domestic drafts are a great price all day.
Was very good. All the food was great and the Sprite was amazing!
Best dining experience Ive had in Chilis in 30 years.
Total reviews rating 3.7
199 Reviews for Chilis Grill & Bar 2023:
Review №1
2022-05-15Delicious American food. From ribs, burgers, and shrimps Chili’s always delivers. Their adult beverages are satisfying. Service was prompt and the staff were very friendly. Convenient parking around the restaurant.
Review №2
2022-01-08They got us! We DoorDash an order from “Maggiano’s Italian Restaurant”. Besides the grossly misleading branding with no warning, (totally separate problem) please see the attached photos.Foul and disgusting. I’m embarrassed for them!
Review №3
2022-03-13I’m just not sure what their cup size chili would be?!?! 2 spoonfuls???Online order easy, food came out on time. But I’m not sure if their “bowl” size for chili is right! It was suppose to be dinner for 3 adults.
Review №4
2022-04-25Chilis has some great values in these days of rising restaurant prices. Food is tasty, good sized portions and the staff was friendly and helpful.
Review №5
2021-08-09Everything was so good! We got the 2 for $25 deal. Started with the loaded Texas fries. I got the bacon chicken ranch quesadilla and my husband got the cajun chicken pasta. We ended the meal with the skillet cookie. So much food for $25. Our server was a little busy, but still very attentive and set a good pace for our meal. Will definitely return!
Review №6
2022-04-13Good service but not sure about food. Fries were old, looks like they microwaved the fries cheese wasnt melted well.
Review №7
2021-04-25The hostess was very friendly. My wife and I got a booth seat immediately despite them being busy during early dinner hours on Saturday. The waiter was very attentive and polite. The staff were thoroughly cleaning tables between each cuatomer. We were thanked for our visit by all the staff on our way out. Food was delicious and fast considering how busy the location was. A great experience overall, and my wife and I were both very satisfied with the amount of food for the prices.
Review №8
2022-04-12Im not sure if all Chilis are this way... Or just this one.... But the service was slow...very very slow. The food was ok except my fries were cold. I didnt want to wait forever to try and get warm ones so I just didnt eat them. The waiter forgot to bring us things and we had to remind him twice. Im wondering if it might just be this location because all the employees we watched seemed to be clueless. Might need new management here.
Review №9
2022-03-27Would have given NO stars if I could. Hostess needed trained. Mgr. seated us. No refills. Had to ask for napkins. No plates, no straws.Got a knife and no other silverware .worst boneless wings ever. Left them. No discount. Couldnt get a printed receipt without standing there waiting for 10 minutes. Way to treat an older couple that happened to be military. If I was from corporate I would close this one down!
Review №10
2022-07-04Sent my steak back because it was well done and not a medium. Was told it would be 5min to get another. 20min later, everyone is done eating, my steak comes back out and is well done again. Will not be going back to this location.