Chase Bank in Canton

Review №1

2021-07-19

I am a long-time customer with Chase I’ve been to many locations and this is definitely the worst if you have an opportunity to go to a different Chase locations then go there I got terrible customer service. I have multiple accounts with high dollar balances on them and I have been given them excellent service I have over an 805 credit score. The issue that I had with them is I came here today to open a business bank account they have two bankers there that were dedicated to this and I was waiting my turn and I was told that Someone would be coming to help me as soon as they were finished with the patron Someone jump the line and the business banker seen them first and then I was waiting my turn again and another person jumped the line. I don’t mind waiting my turn but when you’re sitting and waiting for about a half hour and someone else cuts in front of you it’s annoying.

Review №2

2021-04-23

Being a 15 or longer customer, i walk in for a simple notary around 1 pm on my lunch break. Only 1 other customer in the building. I was told at the counter they cannot do it because I don’t have an appointment and the notary is too busy to assist and to come back at 3 pm. I have had several notaries completed recently at another Chase branch without appointment. Basically i was turned away as they rudely refused to help me. I went accrues to Hunnington as was helped right away with a smile (the place was packed with customers. Took 5 minutes tops.

Review №3

2021-06-22

The Blond who walked out on her phone and greeted me and told me I need to “speak up or say something” if I needed help because she didn’t look up when I tried to make eye contact to acknowledge that I needed assistance and she said I’m standing in the wrong sport and need to speak up… not only was this blond lady at 11:25am at this location rude, inconsiderate, and obnoxious, the only reason I’m giving more than one star is because her coworker recognized how rude I was treated and was very apologetic with the blonde lady’s wordage and tone with a client who had been a customer for roughly a decade. The lady who helped me was very kind, efficient and nice, but the blond lady who was at the short desk on the far right raise when you walk up to the counter to the right of the ATM from the customers perspective. But whoever she was texting was obviously more important than decent customer service. I just don’t understand why or what reason she needed to go out of her way to be rude.

Review №4

2022-06-22

ATM machines are broken to drive through one and the one inside the doors you got to go inside the bank with the only working one there

Review №5

2021-05-06

I went there to make a deposit today... I usually bring large deposits. They can never count the money correctly. Usually I recounted and it would be fixed. But today, I was short on money and recounted short. Why the teller kept putting money in the drawl and take it out and put it in when total amount not agreed yet. The short is only $5 and didnt want to make a deposit there. I am so frustrated counting and recounting when I know the total before i go make a deposit. I cant seem to trust the teller to count my money.. dont keep putting money in and of the drawl before the agreed total amount...

Review №6

2021-04-30

48 hours of awful customer service.I’m not really sure what’s going on with the customer service at TWO actual walk-in locations of my once beloved bank, but I’ll give it one more shot before I just move assets to online banking completely and elsewhere. I know people are tired, overworked, pandemic, etc. but the service was almost laughably bad - twice- and may be hilarious one day in the future for me when I’m not pressed for time and trying to conduct business.

Review №7

2022-05-12

I dont know why they offer notary services.

Review №8

2018-06-24

No major issues here. Staff is pleasant enough but there is VERY often an ATM down.

Review №9

2018-01-05

If I could give them zero stars, I would. Their staff is extremely rude and unhelpful. My father banks with them and his tenant gave me money to deposit for him- in cash. I went into the branch for this transaction. There were two women behind the counter, working on something. Not only was I not acknowledged until I had been standing there for almost five minutes, but when one lady was finished helping the other, she went to sit down in plain site to talk to two women working the window. It seemed as if only one of them was working with a customer in the drive through and no one else decided to come out to help behind the desk- at this point there were two other customers besides myself waiting to be helped. When someone finally decided to help me, it was the blonde lady working the window. I told her what I needed to do and had the account number. She asked me if I had a deposit slip after she saw the cash and I said I would need one. Maybe I’m spoiled by Huntington because they fill out the deposit slip for me. This lady handed it to me and when I had questions about how to fill it out because his account number was different from the ones I’m used to- she rolled her eyes and answered my questions like it was an issue. She went to get into his account and told me that I couldn’t deposit cash- it needed to be a money order or check. What bank doesn’t take cash? And why did she have me fill everything out after she saw the cash if they dont accept cash? I said, “This is why I don’t bank here.” She then responded, very rudely, “Well if you banked here, this wouldn’t be a problem.” I then said I had to call my dad about this. She walked away from me to help another customer- understandable. When I got my dad on the phone he asked to speak with them. I told him the lady who was helping me walked away and now I have to wait for someone else. Another blonde lady came over and I told her he wanted to talk to them. She said she couldn’t talk to him on the phone. So you don’t want to talk to your customers? I then just told my dad I was going to leave. And as I was leaving I told him this is why I bank with Huntington. Blonde lady # 2 then LAUGHED at me. I have already told other family members and friends about this experience. Luckily none of them bank with Chase, and will never do so in the future. I called corporate to make a complaint and they said they don’t take cash for fraud reasons. That doesn’t stop someone from having fraudulent money orders or checks? I’m pretty sure there is a machine and a MARKER to check if cash is the real deal or not. Chase just wants to make things difficult for people. So if you have to ever deposit cash for someone else- DON’T bank with Chase. Huntington allows you to do so if you have the account number. Thank goodness for that. God forbid someone is in a pinch and needs cash deposited immediately for funds. Chase can’t help you there.

Review №10

2019-04-26

Honestly if there was a 0 I would have given it but I am a long standing chase customer I do a ton of business with them and the way I was treated by tue dude with dreadlocks was dumb. I needed to set up a business account this guy said I needed an appointment and had no time to do it then went back to his desk and just sat there . I will never go back there agsin plus he was So rude