Charleys Cheesesteaks in Cleveland
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Cleveland, Cuyahoga County, Ohio, US
Site: https://charleys.com/
- Monday:11AM–5PM
- Tuesday:11AM–5PM
- Wednesday:11AM–5PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:12–5PM
Charleys Cheesesteaks in other cities:
Always a great time at this place....chicken philly extra mayo please
Kinda hard to find but quick service and friendly faces 👍👍👍
Great food. I was please with how great the food was with so much being closed in the mall, I say bring tower city back up this place will bring business 😋😊😉
Ill give it 3 stars here only because the food is actually pretty good. The customer service and the hours absolutely stink though.Not sure whos allowing it, but the place opens at 8 am. THREE times in the past month Ive arrived after 8 (8:15, 8:30, and finally 8:45 am) and while there are TWO staff members there, they arrive AT 8 and start setting up for breakfast. And somehow its my fault for showing up too early...? No.Needless to say I did not get breakfast those times because they werent ready. When prompted about when they would be ready, each time the answer was the same: 45 minutes. So Im really unsure how this place is in business.UPDATE 2/18/2020:Theyve stopped making breakfast, apparently. I wonder how many others complained. Of course they didnt bother telling anyone theyve done this. So Ive reduced my rating to 2 stars
Ordered via door dash. Told my dasher it was a 30 min wait . I’m thinking the food is fresh but this food is ice cold smh
There food is always good and have never had an issue with any of my orders even when the ordering is done on-line.
Big Diappointment. I looked forward to the opening. I bought a Pepperoni Cheesesteak. The vegetable, peppers and onions werent fully cooked. So the flavors didnt meld. Also bought some garlic parm boneless wings. Which are chicken nuggets rolled in sauce. Again, cheese wasnt melted, just sat on top. Later I was deathly ill. Even the dog threw up after eating the boneless chicken nuggets. It was bland and tasteless. I didnt even finish the sandwich. Wont go back.
I usually love my food from Charleys I usually just go to tower city and order ,but I decided to order online when I got there to pick up my order it was not ready and the cook whom said he was Arab was saying words in Spanish that should never be used especially if you dont know what they mean . The words he was saying were all bad words and I told him he shouldnt be saying that if he doesnt know what it means I was very offended .
Great food and service.
Ordered online for pick up. Paid in advance so I could grab and go. Got to the store 15 past the pick up time and they still hadnt made my sandwich. Two employee in the back chatting and drinking a soda while the manager rings orders that no one is making. Order was supposed to be ready for pick up at 4:08 didnt get it until 4:25pm. Missed my connection waiting on the food to be prepared and the manager had nothing to say just put his handsup in the air likeoh well. No apology, Nothing!! Very rude, bad customer service!
Favorite place ! Miguel and the other staff have wonderful customer service , wonderful food !!❤️❤️❤️Highly recommend
If I could give it a negative star I would!!! Barbrara waited on me and her customer sevice was unbelievably horrible. She was down right nasty and when i asked to sneak to her manger his as well hers was absolutely unprofessional they shooed me away and laughed in my face. I really enjoyed Charlys but i will not be visting there again. I have heard about the horrible customer service at this location before but never expected to be treated the way i have been today. Extremely upset.
I spent $13 on a sandwich that looks like it was made a week ago. The chicken was so dry to the point that it was like jerky. The fries were good though
Charleys as a whole provides great food. The head chef (I am sure) at this particular location always goes above and beyond with my food. Though the steak doesnt taste the same as it once did. I commend the head chef. The cashiers seem bored.
Dont say youre open and are not ready to take orders!! If it takes that long for the grill to get ready then employees should come in earlier to do so!!!!And when I went there for a philly steak last week they proceeded to put lettuce and mayo on my philly steak, who does that?!?! Heres what you say comes on it, Steak, grilled onions, green peppers, mushrooms & Cheese! Lost my business.
Pretty good for a fast food grilled sub shop. No fine dining or ultra fresh ingredients, but if you are in the mood for a greasy processed meat sandwich, and you are in Tower City, its worth a stop.
Loved the food and service they were amazing
Great food, Great staff. Was dissapointed that I couldnt add steak to my fries, was told they dont do that, or i would have to pay the price of a whole sandwich to do so.
I ordered philly cheese stake and home fries at there restaurant for grub hub to deliver.. when they came I had half of a sandwich and half a box of fries with some cheese on top. Don’t ever do grub hub it’s the worst and a waste of money 😬😬
Sandwiches are great, fast service
I ordered through Grubhub and got food with no chicken at all 🤦♀️🤦♀️🤦♀️Im so disappointed I give you guys a 👎
Food is great and presented well. Best Philly in cleveland ohio that I have tried so far.
Yum yum yummy 😋🤤
I love me some philly cheesesteaks with sauted banana peppers. They are emmgood lol. There service is great and food is hot what more can u ask for.
The cashier was cool but the has a mean attitude
I always stop here before walking through the walkway to Rocket Mortgage Fieldhouse. The Chicken California is one of my favorites.
The taste of their Phillies are the best in Cleveland! Everything is proportioned.
Always rude here every single time I go. Without fail.
Really incredible food and awesome service. Always amazing though.
Amazing service at a decent price everything cooked right infront of you all with quick snappy service
Rude EmployeesI went to pick up an online order . Employees were extremely rude. They have to know how to treat customers. Bad experience.
Went here in 2019 and would never go back.. Lets just say I was sick after eating here.
Great sandwich & fries. Table service here. A plus! Enjoy!
Called and called for an hour straight... no answer! Very poor customer service I will never be going here again. I suggest you dont waste your time.
Food is good and staff is professional abd courteous.
Everytime I go down to tower city, I always stop at Charleys philly steak, I always enjoy the chicken philly meal.
Very good food
Who doesnt love great food at an amazingly great price.
Food was great,but a little pricey
Food good as always, employees very very rude !
I enjoy this food but will try them again
Good sandwiches could be a little more meat on the bun
Yes my name is Davy Jones in my experience at Charlies and Tower City was very good
Love the lemonades and fries, the Chicken California wasnt as good as they use to be, the chicken was coarse.
They make a good cheese steak the sandwich is a good size for your money
Probably the best spot in the Galleria, employees work quick, make suggestions, and are super friendly.
Its convenient if you re already in the mall.
Terrible as they DO NOT follow health codes. I will NEVER eat there.
Super delicious foods! The best steak sandwich Ive ever had!
Once in a while my friends and get a quick bite to eat and gossip and then go home.
Seems like a very nice place to eat
Ok got upset stomach I use to love this place but make up your own mind
Sandwiches are delicious. Only offer on white bread though.
Food needed more flavor. Cashier was nice
Tasty food definitely. But the price is a little to high.
Food is always fresh
Friendly, accurate delicious not much else to say
Friendly staff. Great fresh taste.
Food is still good.
Says they open at 7, I arrive at 9 and they say they are closed, update your opening hours please.
Great tasting subs California Subs is my favorite
Samples are nice, good quick and easy to go.
Good food nice staff.
Very bad customer service
Found a long hair inside of what must be their signature.
Fresh food, great staff!
Really good food and service...
Its Charleys. Food is always good in a rush.
Love this place and the customer service was great!
Very good great service n food
A good place to going with your family.
Awesome. N good
Love them french fries!
Charleys Steakery is always good when I go
I love this places food
Good food in Tower City.
There breakfast burritos are good
I like the food there
Good food and service
Therw juice was so good
Amazing subs and fries
The food is good
Love their food
Awesome fresh food
Good breakfast burritos
Good food
Horrible customer service!
Good food
Great cheese steaks!
They fix to order.
One place to visit and over over again
Great food
Great food
Love it.
Great food
Good food.
Love the food
Very tasty
Good company
Just not good
Love it
Delicous
The best
Best lemonade
Awesome food
Gross.
Ok
Over priced
Too pricey
Best Lemonade
Great
Horrible Service
Great Chicken Philly
Good sandwiches
Good sandwiches
Fresh food
There food
Exspensive
Chicken California!
The lemonade
Coke
Total reviews rating 4
131 Reviews for Charleys Cheesesteaks 2023:
Review №1
2022-09-11I’ve been to several Charley’s locations, and this is definitely one of the better ones. Nice, updated location conveniently located in Tower City Center. Easy to access via any of the rapid lines.Sandwich and lemonade were good as always.
Review №2
2021-10-25The service is fast and the fresh made to order. Sandwiches are made hot off the flat top grill. The first sandwich is the Pepperoni Cheese Steak. The second sandwich is the Chicken California. They are both delicious in my opinion. If you get any of the regular sandwiches its worth the buy. Also get yourself some of those bacon cheddar fries with ranch dressing. Its really good.
Review №3
2022-08-29Very good place always amazing food is amazing customer service amazing I love going here
Review №4
2022-01-02Must say they make the best Philly Steak and cheese sandwich I have eaten in a very long time. I use this restaurant in the Cleveland Ohio Tower City food court to have meetings one on one with friends about recovery and the process very clean
Review №5
2022-07-24I don’t think they could skimp anymore at this location. I had 1 mushroom, 1 pepper and 2 onion pieces. Severely lacking!
Review №6
2022-08-05They so rude unprofessional at this location they should’ve been closed down lady didn’t put fries in my order on purpose probably cause she was being nasty cause she put wrong thing on my sandwich
Review №7
2021-11-13This place deserves 10 stars for their amazing service. You get a friendly greeting when your order is taken and all the way down the line are friendly people preparing your meal. It is always a pleasure to visit this location. Food is good too.
Review №8
2018-06-01Pretty good Philly Cheese steak (#7). Great for a quick bite if you are in Tower City.
Review №9
2021-12-31Just had a horrible experience. I live very close, and am very lazy, but will never go back. I got there around 4:40-4:45 and waited in line behind one person. 4:52, person is rung up and the people who just came (I was a little off to the side at this point) was told they were closing. I found it rude that even after making eye contact and the cashier knowing I was waiting in line didnt even think to even say anything to me (if they werent sorry, I understand they would want to get a head start on cleaning) then at least let me know when the gentleman stepped aside to grab his payment that they would be the last customer. Very disappointed. I went here before and they didnt add on my extras either, but I at least thought they were courteous. I guess not.
Review №10
2021-04-30Absolutely pathetic experience today! I work in Tower City, so this location is super convenient for myself and my coworkers. I went down today to place and order. There were 3 people in line that ended up leaving. After standing at the register for almost 10 minutes, I asked the 2 rude employees if they were taking orders. Their response was “no”. What?! There was a huge line behind me that were totally shocked. I will never visit this location again. I can’t believe how disgusting their customer service is. They were just going to let people stand in line and not say anything!