Kerbside pickup
Yes
AT&T Store in Niles
Categories
Location on the map
Niles, Trumbull County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 330-505-4200
Site: https://www.att.com/stores/ohio/...
Site: https://www.att.com/stores/ohio/...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–6PM
AT&T Store in other cities:
Comments (129)
Great service! Zach helped solve multiple problems at once for me. Was friendly and very patient and knowledgeable!
Dwight Davis and Zach Jones both assisted me in purchasing and upgrading me to the iPhone 13 Pro. They were very welcoming and helpful in the process.
We got our cell phones there. The gentleman that assisted was quite helpful and patient.
Retail Sales Consultant Adam Thirion in the Niles, OH location was very helpful and went over and beyond to accommodate us. Being there for an hour, our experience was wonderful. In addition to Adam, the whole staff were extremely friendly and welcoming. Anyone who has problems with other stores, you will not be disappointed with the Niles location. If I could give them 10 stars I would!
Re: AT&T store located at 5412 Youngstown Warren Road, Niles, OH.I walked in the store and someone immediately greeted me. The representative I spoke with was very helpful and knowledgeable. I was out of the store in less than 20 minutes with the new phone and accessories I wanted. The representative also put on a screen protector and cover on my phone. She was friendly and professional. I wish I could remember her name so I could include it. Another employer opened the door for me to leave. It was the best experience I have had in the store in a long time!
Emce was a wonderful customer service agent. Very helpful and mindful of our concerns and needs.
Zachary was very helpful with the technology and friendly. Definitely recommend asking for him when visiting the Nile’s location.
I first went to the AT&T store in Austintown - Austintown Plaza. Getting an upgrade. Service terrible. Made me wait way over 10 minutes to find the phone I wanted. Walked out because rep never came back out. He finally did running out of store, I was already to my car. I will never go there again. Ended up in Niles AT&T store, excellent service, sales rep was fantastic. All reps in store friendly. Got my phone and left and happy with service. What a complete difference.
Emce was absolutely amazing! He took the time to help me with apple sign in problems and made my experience very personable. What a stellar employee!
Ive had no access to my account for a month. It was improperly set up and even though that person is no longer there, I still got no resolution and will not even see any credits for 2 months. And Im supposed to just let them take twice as much money out of my account with no ability to check what theyre billing me for and absolutely no access to my account. Hours of customer service on the phone resulted in them finally saying to go in and upon going in them telling me to call. Ridiculous.
I wish I could give them a ten star 🌟! The two men who we were privileged to work with were knowledgeable and professional! They deserved a raise and put into a leadership role asap! Dont let them get away!!
I had a great experience with Wendy at AT&T. She was kind and knowledgeable about the products and services in the store. I’m glad I got my phone here.
Xcellent job. Very informative. Feel very comfortable with this new phone and this new service. Best of luck Emcee.
Today, I lost my cool at this location. I’m very disappointed on how she handled the situation. I was in to see about getting my son’s phone fixed. We walked in and sat down. There were two employees and a manager and no one said a word. Just continued to wait on current customers. One customer needed more time to decide so the employee walked away and went to the back, couldn’t be bothered to say anything to anyone waiting. Just continued to ignore us all. Went back to the customer and asked if they decided and they said they needed more time. They needed more time and She still failed to say anything to anyone waiting or to check anyone in. Her excuse was that she was waiting on a customer and couldn’t acknowledge anyone. Over the course of the hour I was there, 5 other people walked in behind us. Not one customer that walked through the door was greeted. Not one employee took the time to recognize that more and more people were coming through the door. Very poor customer service. I could have been greeted when I walked in. I could have been asked the reason I was in and been told they couldn’t help me. But instead they ignored us all and I wasted an hour of my day waiting for NO REASON. I was told they were short staffed. Not an excuse. It takes two minutes to acknowledge a customer. Even if you’re sitting across from a customer. All you have to say is I’m sorry excuse me for a second, greet the new customer find out why they’re there and communicate that they will be with you shortly or what you need to do to solve the issue. BASIC CUSTOMER SERVICE SKILLS! This location has no customer service. If att didn’t have the better phone service in the area I would switch.
Had a very good experience at at t today got new phone and sales lady was just great with the service here. Her name is rennie at niles ohio thanks very much!!
AT&T does not care about loyal customers only how to screw you out of more money!!!!
Zach was Awesome, very helpful an funny
Emce was wonderful and helped us with a smooth transition over to AT&T
Very polite folks who went above and beyond expected service. I moved from Verizon whos service became poor at my home while att was tops.
Renee was awesome and helped us with everything we needed.
I have been an AT&T customer for years. ALWAYS had excellent service. The employees were always eager to help set up my new phone. However this time, I was seriously disappointed. The gentleman who assisted me apparently more interested in doing as little as possible to collect his paycheck. Going to give them another chance. If it happens again, I’ll be switching carriers.
I was going nuts trying to figure out a phone issue, went to 2 other places, Weswas finally able to make me understandmy problem!! Go Wes!!
Fast, quick, and most importantly knowledgeable service. I went here for an in-store pickup on 7/17/21. As soon as I walked in the door, I was immediately greeted and then quickly addressed my needs. This is the best AT&T store I have been to in quite a while.
No stars for Wendy, she was the first person who I dealt with in the store today. After telling her I needed to wait several times for the account holder to arrive, she got short and told me she was leaving at 5:30, seemed very upset I wasnt able to make a snap immediate decision and proceed with the purchase then. Thus was after several minutes of telling her I needed to wait and eventually having to raise my voice, that knew what phone I wanted, and just had to wait. Kept pulling up plan options, rushing, pushing phones I didnt want, would not listen to me at all. Sge waa pushy, rude... honestly Id rather play lets make a deal with a dude under a bridge downtown for a new phone than spend another 5 minutes with the lady.Manager also forgot to check me in once my stepdad got there so multiple people who came after us were helped first.5 stars for the young guy that helped me once my step dad arrived and for chatting / entertaining him during the sale/setup process. Was very thorough, had a genuine interest in cellular service and technology, went out of his way to check for items and got the job done. You were the best, 10/10, thank you!
When I walked into the store the young lady that was the representative greeted me very promptly her smile and her personality was very inviting. She was very knowledgeable, took me right to what I needed. Then explain the differences in the two products. I picked the one I wanted she looked up my account up very quickly. I checked out and was gone. The whole process didnt take but maybe at the most 10 minutes. I was very satisfied when I left the store and left it very quickly.
Great attention as soon as I walked in. Knew how to take care of my needs.
Wendy is very patient and helpful
Yolanda went obove she is amazing
I would give a 0 if possible.Well I went to take a phone that my son got from his dad back for a trade in and they told me I couldnt use it as a trade in cause it has a bill on it of $900+ dollars when I was in there Saturday I feel I should have been informed of this, instead of being told that I would get $700 dollars for a trade in I just had to bring it back before 30 days.Also the whole time I was in there which was 2 hours the representative had no clue how to use any of the devices nor how to do any of the upgrades I had to explain how to work the phone to my son and the tablet to the representative. I have been a long time customer and feel that I totally got taken advantage of just so they could push out a new device and that wont happen again after my devices are paid off I will be switching cellular companies
Did a great job, thanks
Zach very very awesome
Very nice people and so patient
Dwight is great! So kind, professional, helpful, and funny!
Great team and fast service
Adam was very nice and answered all my questions but he was very far off on my new monthly charge. He told be close to $80, but charge is over $95.
Sales associate was very rude...we left and did not buy anything. Tried calling to talk to manager we were on hold for 12 mins and no one came to the phone. Very bad customer service
Even tho I didnt take there service the manager was super friendly and did an amazing job helping us. Love there phone service.
I came into the store to upgrade our three phones on my account the rep was very professional and helpful the only thing I was kinda disappointed about was the fact that while we waited for a rep we couldn’t look at the phones to see what we wanted to make the process a little faster once we got to talk to the rep
Got new phone
The sales man Matt was very kind and patient. I didnt feel rushed and the whole group of employees seemed to have a great relationship w each other. The atmosphere was fun and light and everyone was very helpful and knowledgeable about plabs and equipment. I didnt feel, pressured into buying anything I didnt need and Matt was very thorough with explaining all of my new features vs the features of my previous phone. Absolutely love the Niles AT&T and I will be referring anyone I can to them. Way to go with this store. They are a huge asset to your company and they should all get raises. They deserve it!!!
Wish I could this location 0 stars and the fact that it is a corporate office is even more pathetic. Went in on 2/14/21 and the older caucasian woman and older caucasian guy working (they were not the only workers just who we dealt with) were rude and had horrible customer service,refused to help. At&t Customer Service had advised me to go there and they still claim they could not help. Could not exchange phones 1st they tell me I had to pay a restock fee and once I said ok Ill pay that then they lied and said they didnt have any phones. But I bet if I was coming in to add lines they would of had phones. This location is a disgrace they need to evaluate their employers and learn to hire people with good customer service skills. I did contact the corporate higher up and reported this location and both reps. Never will I go back to this location again!
Went with a friend to trade in his phone and add an apple watch to his FirstNet account. Great service and awesome experience. Brad was great! 👍👍
AT&T are always helpful
Felt totally taken advantage of because of the situation. My husband wasn’t allowed in the store. At first they tried to sell me a phone version even older than the one that just died. Would not recommend this store. I didn’t feel comfortable going to other venues because of the virus or I would’ve.
This store is so horrible...I go there was next in line they took 2 other customers before me so I sat there almost a hour without help or being spoke to...Jill wasnt to excited to help us when she did help us wasnt to nice... sold us a phone never asked if we needed any accessories for the phone... I will not be back to this location... never had a good experience
Customer service, not here.
Nice a lady worker helped me how to use money machine to pay
Id give this store less than 1 star if possible. We had an appointment that clearly stated, via email, that we would have priority service and have the first available rep when arriving. I showed them the email and they insisted that the email was incorrect and that I had to wait in line behind d 5 other people and that we would need to wait around 2 hours. Whatever, we left and ran to target in the mall. Roughly 10 min after leaving we got a text that said to come back. We ran to the car to get back in the 5 min time that we were alloted to be back. Walked in the door 7 min after we received the text and were told that we had only 5 min to get there after the text. When I pushed again that we shouldnt have even waited in the first place because of the appt we made, the manager spoke to me in the most condescending way ever and told me that we were now at the end of the list again and that we now had to wait another 2 hours to be helped. We walked out. If we didnt owe so much on our phones we would have left this company in a heartbeat! Worst customer service I have ever received. ( also called 2 other stores in boardman to ask how they handle people with appts and was told by both stores that you do not have to wait at the end of the line when you have an appt.)
They were very helpful. Really friendly and all around a very nice facility
Staff is friendly. We had a couple issues getting our account all set up but they helped us out and got it all set up. They are knowledgable and make sure you leave with everything you need. They also open the door for you when you leave, which I think is pretty neat.
I was told false information by Janet my bill was not what she said it was going to be when I went to get new phones. I didn’t get the buy one get one promotion like she said I would get. I called customer service they couldn’t do anything. I have been calling the store for 2days they never answer the phone. I never had a problem with my service until I encountered this now I’m paying over 200 dollars for nothing. I think I will be leaving to Verizon!!!
Matt N is super great customer service is awesome. What I thought I was going to receive from this store, I did.. thank you Matt for everything today.!
It was n always has been a pleasant experience when visiting with the tech’s here so thanks until next visit c ya
The man who assisted me yesterday was nice, friendly, and professional.I love new iPhone XR case!
Waited on phone for an hour to be told to go to store go to store sat for 30 mins and not one employee even bothered to check me in or anyone else. We all sat while we watch your ill trained staff fail at there jobs. Thanks at&t for wasting two hours of my as you say valued time .
Easy to get in, get what you need and get out! They dont pressure you to get more, or bigger items. The staff is knowledgeable and most helpful! Got the cell phone we wanted , signed up, paid for in less than 30 minutes!! Its always busy but never had to wait!
This took me awhile to post. Just because it was so embarrassing. But I think I want to say something so maybe it doesn’t happen to someone else. My husband and I went in I believe the 28th of sept because I had bought the new iPhone max online. I’ve always had android and wanted to try something new. Well I’m legally blind so things are hard for me to see, and when I realized it I came in to exchange it for the note 10. The man who came to help us had such a condescending tone and says why would you want to get rid of the best phone out there ? I told him and the entire time it just seemed like i made him mad. I’m not writing this to do anything other than ask that maybe the guys there could be a little note sensitive to others. It was so embarrassing for everyone in the store to hear that. I’ve had conversations with two of the ladies who work there and they’re amazingly sweet. I’ve just been too nervous to say anything before.
We were turned away and told they couldn’t help us get a military discount set up without a manager present. Called another store and they told us that was false and to come to their store. They helped us with everything in a matter of 15 minutes. This store lacks appreciation for veterans and has zero people skills. If I could give zero stars, I would.
Store employees are 100% unfamiliar with how to do their jobs. Every time I call A&TT customer service and they tell me to go to a local, the employees at this store say it cant be done. They refuse to call corporate and verify.Managers are absolutely worthless there.Will never shop at this store ever
The customer service here is the worst service I have ever experienced. Im in customer service, and I understand bad days, but every worker present today did not want to be there. We had issues with an online purchas and Brad just did not want to deal with us. He was stand offish and rude. Ive never been impressed with AT&T, but after today I will never spend my money there again.
Would rather slit my wrists than deal with any ATT reps. Time to switch. Walmart prepaid phones have better service for half the cost. The store reps couldnt even remove a line I wasnt using. So after waiting in the store an hour I still had to call customer service.
The rep added insurance to my account with my authorization when I already have it! When I confronted the store manager about it he lied to me by telling me it was impossible to add without me knowing. Was unwilling to make it right to my satisfaction. I asked him to give my info to his boss and he said that he would. It’s been almost 2 weeks without any contact.I would strongly urge people that go to this store to make sure they aren’t adding features to your account without you knowing. It seems like it may be encouraged.
Staff is extremely kind, patient and very helpful.
Love the employees here. Shout out to Wendy...youre Awesome.!.
These guys were great. Funny, helped me out, just overall good people at this store
Great service but the masks are annoying🤩
Great customer service after waiting for forty minutes. Consider scheduling a meeting.
They helped me out with my phone
Do not like.,customer service is poor, attitudes of staff is deplorable.
Customer service was excellent the AT&T reps were very knowledgeable and professional
LOVE their service been with them over ten years
The salesman that waited in us was very knowledgeable and friendly!
A good place to start to get phones, cable, or what ever you need , great people, very respectful, and comfortable.
Good service, but the in-store internet WiFi was not fast enough.
Awesome place to come get a new phone.
Didnt get done qhat i qanted but was still very helpfull.
It’s an ok place a little bit lacking in the people skills.
Wendy helped us in store and was wonderful.
We got the note 9 and we Love it! Sean was awesome!
My sales rep was very quick and helpful.
The assistant store manager was such a liar. I agreed to get direct tv and installed he lied about everything said wed get $300 gift card, sports channel that I wanted, and I needed 1 box for 2 tvs. Then top it off we would get a $15 military discount. It was all not true, I was with customer service for hours
I went in the store to get a new nano sim instead of the micro sim card I had. There were quite a few customers in line in front of me looking to change their phones or contracts. The floor manager noticed all I wanted was a sim card and came and quickly helped me.
Got my phone here and it works great.
Very helpful, Matt thk you
Greatvservice. Friendly helpful peoplec
A life saver when phone had been lifted at a local place
Employees was very uninformed. We had an appointment and without even really asking us questions to try to find out the issue he just dismissed us and said “I can’t help you” and went on to the next person. It was awful. So unhappy.
Lucky to have Ryan working there.
Didnt have the phones we wanted in stock. Rep look like we were wasting her time
Not there today I was next door at FedX not AT&T
I am waited on almost immediately.
Worker lied to me, sold me a 73.00 dollar device and told me it works with otter box on no bit so. Told me if I did not want product i could return,-failed to mention 35.00 restocking fee.
THIS is the only store I go to. The staff (no matter who has helped me) is the BEST! They have solved SO MANY problems for me, and I never feel like Im a pain in anyones butt!
Very good service.
Didnt know about 4g micro cell booster.
Wait forever to talk to someone, always understaffed!
Short wait, excellent service
Very freindly stuff
Nice and friendly people
Again, they didnt want to help me with my phone issue, so frustrating
Marty Niles an excellent resource.
Very helpful staff!
Always good there
Rip off poor service high bills
Nice employees
Not happy with them
Very helpful
Knowledgeable staff
Great service
Great service
Meh..
Not happy
Nice
Ok
Love it
Dakota is awesome!
Outstanding. Guy that helped me, wish I remembered his name but was very friendly and was so good at helping me get my first phone. Clean, helpful friendly. 5 Stars
Emce was so wonderful & helpful! My husband & I appreciated all his help & explaining everything to us
They charge you without using the service
Total reviews rating 4
129 Reviews for AT&T Store 2023:
Review №1
2022-06-30Zach was great!! Loved the party table we had. Added a new line with no issues! Also upgraded our plan to be more cost effective for us. Thank you!
Review №2
2022-06-10Went to upgrade my phone and got a great deal on a new iPhone. Zachary and Adam were very helpful when it came to doing so. They were able to answer all questions, were not in a rush, and made it as painless of an experience as possible. Much appreciated!
Review №3
2022-07-01There are so sweet and helped with everything I needed and I will definitely be coming back!
Review №4
2022-01-16This was the best experience I have ever had with AT&T!!!! Yolanda had the patience of a saint!!! She could not have been more helpful. Not only did I get free equipment but she was kind enough to go over EVERYTHING with me!! She has a great personality and really knows her stuff! Fast, efficient and again - EXTREMELY patient with this old lady!!! Thank you so much!!! You are fantastic at your job!!!
Review №5
2022-06-30Great staff there, very helpful, got me my new phone and loving it!
Review №6
2022-03-27The customer service provided by Janet when my wife and I were there was outstanding. Janet was attentive, answered all questions we had, and went above and beyond to make our purchase/carrier switch super easy. My wife and I would recommend AT&T to anyone looking to go to a better carrier and the customer service provided by Janet and the other employees at the store was top notch. Thanks for all your help Janet!
Review №7
2022-06-16Great service. Dwight was awesome setting us up originally and Dwight and Zach helped me set up a watch. Awesome service.
Review №8
2022-04-04Service was EXCELLENT.Michael Morgan is a real asset to your company.He went over and above to make sure everything thing was just right.He was patient, kind, etc.Maybe he needs to be in a higher position.I definitely would promote this young man.
Review №9
2022-04-08So pleased with the personalized experience and attention to my questions/requests! Extremely knowledgeable, helpful! Manager Brian even got my umbrella as it started raining! 5 stars!!
Review №10
2022-06-16Zac was very helpful in upgrading my iPhone! Make sure to pay him a visit if you’re in need of a new phone! 😊