Kerbside pickup
Yes
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 614-851-5820
Site: https://www.att.com/stores/ohio/...
Site: https://www.att.com/stores/ohio/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–6PM
AT&T Store in other cities:
Comments (199)
Well I have to say Im pretty amazed at the quality customer service that I received today. I was disappointed on the phone that they canceled my order and I couldnt get the phones that I wanted. Went to the store and was assisted by Erick and Tracey, Erick took over the help and was able to fix everything and get us the phones we wanted and then went out of his way to give us the best deals that at&t had to offer. This had to been the best premier customer service ever. The quality and performance was the best and they were so very friendly. These two people are amazing they deserve the best the company had to offer them. Thanks for hiring and having these two represent your company.
Dana has been wonderful! We went in for a phone and Dana informed us that my company has a discount with them. Dana informed us about so many options that we weren’t offered at another store. Dana was so helpful and wonderful to speak with while the phone was transferring and updating. Thank you for helping us so much Dana!
Dominic and Austin were great! Very personable and offered great customer service. Answered all my questions and helped me set up my phone and iwatch. Definitely recommend this store! Thanks guys!!
Dana was absolutely incredible! She helped me through the process of updating to a new phone and ensuring everything on my account was perfect. She did such a wonderful job!!!
Dominic is AMAZING! I purchased some accessories online to pick up at the store. Once I arrived he explained that if I come in and purchase in the store I would be able to receive a 3rd accessory, same price or less for free! I was absolutely impressed that he took the time to explain this to me as well as walking with me back to the store and taking me directly back to obtain my 3rd accessory, Free! He was very polite, friendly and walked me back to the front door to open it for me! GO SEE DOMINIC at the Hilliard Rome Road store!
Dominic helped my husband and I get a great internet speed for an amazing price. He also gave us pointers to get on the next up plan, since it was not explained when we first got our phones. Dominic (and June) went above and beyond at their location to make sure we were happy customers! We will be back there with any concerns, as well as our upgrades! Thanks!
Jude was amazing! From the moment I walked in the door each employee I encountered was friendly and helpful. We came in with an issue related to an iPhone purchased on eBay. Jude was able to fix the issue and make some suggestions to our current plan. We did leave with new phones and an updated plan that we expect will lower our bill in some ways, upgrade in others. After reading other reviews I will be attentive to the issues mentioned and update this review if necessary, but my experience with Jude shows me he has learned to look into what fees I might encounter and what he was doing to avoid them. I don’t know if I will like all of the options I chose, so I asked many questions and have adjusted my expectations accordingly. I would recommend this location and Jude to anyone as well advise other consumers to ask thorough questions.
Tracey was a very personable and friendly representative. He was able to answer all my questions and show me exactly how to solve my problems. I had a very pleasant session and really felt more confident in using my phone. Thanks to Tracey’s assistance and concern to solve all my ATT issues with my new phone.
This place is horrendous. I knew the second I traded my phone in I would have nothing but issues. Jude helped me and told me I needed to change my plan in order to do my trade in. However I spoke with a different AT&T associate at a different location who advised me otherwise. A month later, my sister in law went in store and upgraded with Jude as well on my account. They didn’t have the phone in stock so he sent her on her way after ordering the phone to be shipped. The phone shows up and so does the first Bill where Jude had added $20 worth of features which we did not ever authorize. I called customer care who removed the features but told me I should call the store for a refund. I called the store and asked for the manager. The gentleman said she’s not here right now what are you calling for? I explained I had some features added which I didn’t ask to be added. He said hold on and muted me. He came back and asked what features were added? I said they added insurance and the early upgrade option. He muted me again and then came back on the line and said “all of our phones actually come with insurance and the early upgrade feature” which is a bold face lie. They are OPTIONAL features but Jude must have been working commission off of those features that month. The kid came back on the phone and told me his manager only has discretional credits: I said like what? He said upgrade fees. I said oh then why was my fee not waived when we upgraded in store? To which he started stumbling upon his words and gave me the number to loyalty and not customer care. Not a great experience. I spent 40 minutes on the phone between three phone numbers to get credited back for this dumb charge that never should have been on my account.
Austin was a huge help in completing my complicated issues in a very timely manner! Went above and beyond to make us happy and to fix our problems. Carla was also very friendly as well.
Carla was extremely helpful with lots of love and patience.Please keep her otherwise we will hire her at our medical clinic.She is a keeper give her a raise it is hard to find such caring employees.
Came back after signing with Firstnet AT&T for Eric to set up new devices due to self- induced“dinosaur-techno incompetence “. We had issues with activation. Eric refused to give up. Eric worked over 2 hours with FirstNet to get all devices activated and set up. I wanted to quit due to impatience. Eric charged on completed task and set me on my way. Thank you,Eric for your grit and determination. Nice transfer to AT&T
Jude was extremely friendly & helpful. We talked about motorcycles & dirtbikes while getting me a new business line setup. He gave me all the discounts I qualified for & made me aware of other discounts I was able to get. Awesome service, I’ll definitely be sticking with AT&T for the foreseeable future! 🤘🏻
Carla is an amazing associate! This is my second time coming to this location and she’s beyond patient and friendly. She was such a pleasure to work with.Thank you, Carla for going above and beyond for my family and I! 💙
The customer service representative we had was AMAZING! She listened to what we needed and fulfilled our requests! She was polite and very personable. She made sure we had all the best deals, will definitely recommend AT&T to others, due to the fantastic experience I had today!
My experience at this location was great! Jude helped me from beginning to end in getting my phone upgraded and purchasing an Apple Watch! He was very knowledgeable and joyful to work with without being too pushy! He made conversation with me the whole time about similar interest (Star Wars, healthy restaurants, and work) to make the process enjoyable. I will go back to him for any further AT&T needs!
Austin was amazing saved us so much money on our new phones and offered to take care of the transfer data when they arrive!! Highly recommend
Jude was excellent! Very personable! He understood everything that we were trying to do with the phones. He explained everything, one step at a time. He saved us money. Excellent!!!!
I had a shattered back camera and went to geek squad to get it fixed. They gave me a replacement phone but when I got on the freeway to go into work I realized the phone had no service. I stopped into the AT&T in Hilliard to see if the could fix it. They were very quick in finding someone to help me. Their person helping me when I was there was Jude. He was very patient and understanding about the situation and did everything he could to help me. Unfortunately they were not able to fix the issue because it was a bad phone but it was a very pleasant experience!
Worst experience ever with rep Eric. I cannot wait to pay off my second phone so I can switch to T-mobile
Austin was amazing! He was very patient and helpful. Knew his products and taught me a lot about the products that I purchased!
Joseph Devin was awesome!! He truly showed that he cared for the customer and went the extra mile. Thanks for unlocking my phone and making sure my phone worked. You Rock!
This is one of the slowest AT&T store I have ever been to! My recent visit was to upgrade my phone, and I was told that it would only take a moment. Cool I got time. Well a hour later still waiting and the customer reps, which this is the slowest customer transaction I have ever experienced. The store manger is no where to be found and is having her staff of two handle a room of 10 customers that have been waiting over a hour with me. One of the worst experience of team management I unfortunately had to experience. Don’t come here unless you plan on spending a day here
Ritafaye is Super Fantastic. She took care of my issues in a highly professional manner. She went extra miles to help me with my port. Very happy about my experience with Ritafaye.
Jude was very knowledgeable and professional in helping me upgrade to my new IPhone. He is an excellent representation of your company and brand!
Aside from a little bit of a wait, our experience at this store was great. Got what we needed as quickly as could be expected, staff was very helpful, and store was well organized.
Very friendly, knowledgeable and took the time to answer all my questions.
The staff at the Hilliard Rome location were friendly and knowledgeable. Jude and Dominique provided us with outstanding service. We were disappointed in some of the ways we witnessed other customers treating the reps when there were things they could not provide out of their control. Jude and Dom kept their composure and continued to smile through it. We were impressed.
This store was a blessing to have, Devin helped us in ways another store absolutely lacked. Going in with no expectations and a bad experience with another store, the folks at this location were not only able to resolve a hiccup with our situation but completely exceeded our expectations. Im glad that I switched over to this service and a big thank you to all the staff fir their tremendous help
Andrea and Devin were so helpful last weekend. They made the upgrade experience seamless for my Mom and I. I also appreciate how they kept themselves and their customers safe during such an uncertain time. They went above and beyond. Thank you both!!!The above was my review and 2 months later, I am so upset. I was sold the elite plan while upgrading my moms phone, being told this would save us money monthly. Promised confidently, that this was something we definitely should do to save. After trying to be patient to see if credits would take place, my bill is over $100 more each month and after being on the phone with AT&T to resolve the issue, I am told I cant do anything. So on an iPhone SE, I am paying $120/month vs $40. My moms phone line was tied into another phone line and the only way to fix is to come into the store or cancel her number all together. 100% disgusted with AT&T and $249 under because I of what I was sold. NOT COOL!
DO NOT!!! DO NOT!!! GO TO THIS STORE. STAY AWAY FROM AT&T!!! They will lie to you to get to upgrade lines. They added a line to our account that we did not ask for nor had a phone for and now it has shown up on the bill and tell us that we can not cancel it for 90 days because some how they attached it to one of the phones we upgraded. There is also a $700 rebate for the upgrade that they said we would not get if we canceled or get our phone back that we traded in. Their employees are completely shady and do not care if they screw you over.
Austin was an amazing help. He helped me switch from Verizon, get a new phone, and transfer my data. Highly recommend Austin and this Store
I spent 5 hours in the store because the rep broke my phone, they did not wont to give me a new phone. Had to leave because I was running late to work not thinking it was going to take 5 hours at the store. Had to come the next day to the store. Still no response to them complying with what they had broke
Worked with Dylan on upgrading to the new iPhone 12. Dylan was great to work with and made the experience very enjoyable. Dylan was honest and gave us a lot of great advice during the upgrading process. Overall, first time visiting the store but given Dylans great customer service would definitely return in the future!
Austin was a huge help, he helped me set up my insurance replacement for my phone and hooked me up with a deal on accessories. It was an awesome experience!
Amazing service from Jude and Dreya honestly were so sweet and helped me so much with my new phone I I’ve it thank you guys so much! UPDATE: DO NOT GO HERE they told me I would get a discount off my first month service if I signed up for a bundle deal and I wouldn’t be charged if I cancel it before my first Bell and then they charged me before my first bill was even sent to me and then when I tried to call them about it, they did nothing, still waiting to hear back and I still haven’t received the gift card I was promised for doing all of that 10/10 DO NOT RECOMMEND
If you want/like to be lied to or enjoy misinformation repeatedly; definitely go to this store… they’re about as far removed from customer friendly as you can find. All from the incompetent reps to managers defending those employees and lay the blame on the customer. I wish there was a minus 5 stars.
Erick, was very helpful, we had some issues with removing a phone number from a unified account, but he was there with us for 4 hours helping us through this! Worth the drive from Marysville, we will be doing business here again!
Dominic was extremely informative and professional.He was thee best associate ever, very helpful and broke down any questions or concerns I might have had and explained new service and sold be on AT&T TV, by by Spectrum.I might as well continue great service with a winning team.
This store used to be great. Ive been going there since it opened.Knowledgeable employees, friendly service, occasionally a long wait if they were busy.My trip yesterday was anything but. I simply needed a new SIM card. She kept pushing TV on me, even after multiple statements that I wasnt interested. Then asking me to follow her so she could try and demo the TV set up to push it some more, then another employee continued to try and push TV while she was getting my replacement SIM. Condescendingly talked to me when I realized I had numbers stored on my SIM I needed to move before replacing. She refused to believe it was even possible to store phone numbers on the SIM. Even calling out to another employee to confirm that Sims are only used for talking to the tower and cant store numbers and that I must just have them stored on my SD card. (They werent and the other employee also confirmed to her that you cant store phone numbers on a sim card).If the employees dont even know how SIM cards actually work and ignore me when i say Im not interested in something, why would I want to frequent this store any longer.
Shout out to Tracey at at&t for hooking me up with my new iPhone 12 Pro Max and iPad. Im so excited for my new service here. Friendly fast paced and easy set up. Thanks again Tracey
Jude at Hilliard-Rome Rd. store was awesome! He took his time and explained everything in a manner we could understand and was very patient and extremely helpful! His customer service was fantastic!!
Ritafaye was very nice. Service was excellent. I appreciate a good experience when in a hard situation. Good service is what drives a company. Great job!!
Ritafaye Barnes was so very helpful during our visit on July 10th. Very friendly, professional, informative and it made our overall experience enjoyable. Would definitely go there again!! Thank you so kindly!!
My preferred ATT location - always friendly, helpful, and personable. Very efficient! Devin has helped me twice, and is very knowledgeable!
Jude was awesome. We had crazy detailed and disorganized accounts from parental deaths end he made life easy as could be. Jude is a real asset to your establishment.
What an amazing store of excellence & amazing customer service! I worked with Miguel as he made this such a smooth process. After going from a bad experience on a family plan to my own plan in a breeze. Erika was amazing as well & I would recommend going no where else! Come to Rome Hilliard ATT store and ask for Miguel!!!!
Austin was very helpful and saved me a ton of money!! He is a very good salesman and willing to work with you despite the ups and downs!!
Really enjoyed my experience with Dominic and Devin in the store today. Both were knowledgeable and friendly and ensured we had all the right accessories we wanted.
Steve did an amazing job in helping us today! He is super helpful, kind, and patient. He made our experience too rated! Great service today. Will be back.
My experience was wonderful, our teller Rita explained everything to us in detail so she didn’t miss a thing which I’m comfortable walking out the door with!! Been here for a year & a half & the best experience yet - she deserves a raise!! :)
The team in this store is top notch Tracy my sales rep and Drea the stor manager. Were attentive to the issues that i was having. They addressed them with confidence and speed I appreciate their professionalism.
Devin was awsome helping me transfer my new phone to our family plan,I stopped in a week later to have Jude put on my screen protector,thats above and beyond, great job,thanks guys
Devin was extremely knowledgeable with helping me getting my service switched over from Verizon to att very good young man
We came into the store because one of our Sprint phones were not working and even though we have full insurance it was going to cost $200 to repair. We were greeted and taken care of right away even though they were packed. We didnt end up switching but the salesman who helped us was very honest and informative. If we ever do switch to att we will definitely come back to this location!
As a verizon customer I had technical issues and Devin removed it while Verizon was unable to resolve the technical issues. A service person at AT&T at Hilliard, OH resolver the problem I was having with my Verizon service
Great customer service and very attentive! Timmé went out of her way to help me when I was in desperate need of getting my phone fixed during the stay-at-home order! Will definitely go back here in the future and would recommend to anyone experiencing phone issues!
I stopped in today to have a consultation about my iphone that would not turn on. The first sales representative was helpful but not friendly in the slightest nor personable. She gave us time to make a decision then promptly proceeded to leave withut informing me nor her colleagues.I waited for 20 minutes for help before two other custoemers arrived, and they were promptly helped by the remaining staff. Sara began to approach my companion and I but turned around and began helping the other customer.After another 10 minutes of waiting, I asked both sara and her coworker why we were not helped,nor asked if we needed aything, or even paid attention to after their co-worker had left. They were very abbraisive and defensive and did not immediatey apologize nor try to rectify the situation. They immdeiately said well we did not know.When Sara did finally come to help, she was rude and short with me. Needless to say I took my sale elsewhere. The staff was rude, and unprofessional. In a hospitality industry if you see a customer sitting there alone for 20 or more minutes with no othere employee in sight, why would not stop and ask if they need help.With that experience I drove to the store on georgesville road and they were beyond amazing. This store could learn alot from them. Sara included.
AT&T service is actually fine--been using it as part of a family plan for years with very few issues--but every single time we have to go to a store, theres ALWAYS a problem. Well, weve only gone about three times, but were 3-for-3. Once, I went for them to transfer my info from one iPhone to another, and conveniently, they lost all my contacts. (The second time wasnt their fault, but was still frustrating, as we bought a supposedly unlocked iPhone off eBay, only to find it was, in fact, locked.)This latest time, my wife actually scheduled an appointment to have a new iPhone set up that we got as an upgrade through them. There was no record of her appointment in their systems, despite her having email confirmations saying otherwise, so she just had to wait as if she were a walk-in. For about 45 minutes. Only to find she wasnt authorized as an account holder, despite assurance from the account holder that she was, and that there was nothing they could do to set up her phone until she was added as a contact person.Forty-five wasted minutes, for nothing. And its like that every time: You dont just get bad news here, you have to wait at least 30 minutes for the inexperienced staffer pretending to be a knowledgeable source to even get to you before the actual process begins, whether it be a weekday or weekend.Again, Ive actually had no problems with the service, but Ive never once had anything approaching a satisfactory experience in-store.
Austin was great to work with! Painless experience! New phone and great rates! Amazing!
I went in last week to trade my phone in and Jude helped me have a flawless experience! It was quick, easy, and overall great customer service.
They where very helpful made sure everything was correct before I left store wonderful experience will go back if any more issues
Eric was a phenomenal help. He and Dominic gave me everything I needed and more. Such a friendly staff at this location.
Austin was great hooked me up with new iPad & at&t TV . Very respectful & helpful young man.
Austin was phenomenal friendly with the customer service and also helped my mother and I save money on phones and tv service. Greatly appreciated
Carla was great and helped me out with my issue fully! Super awesome to work with
His name is Jude and hes been very helpful and very patient because Im not particularly computer literate. I appreciate all hes done!
Devin was amazing and helped me with my transfer to my new phone. I would highly recommend!
Working with Tracey was an excellent experience, got me all set up with my new device, and was very informative and helpful. Thanks Tracey!
Dana was wonderful to work with and helped us with getting our new phones!
Rita Faye provided me with amazing customer service. She was courteous, professional, knowledgeable and kind. I will definitely go back to this store!
Tracey at the Rome Hilliard location was very knowledgable and extremely patient with me during my entire experience. He answered my questions and provided very helpful feedback. Thanks!
Had a great experience here rep was quick to help me got what I came for plus more even got discounts from my work place I didn’t know I could get
Austin was a great help. He was able to get a situation sorted out for me and was able to help me when others said they weren’t able to.
Dominique was very helpful with getting my internet signed up. He knew the answer to all of my questions and was very thorough.
Had a great experience with Tommie and Miguel, such a great help with my switch from Verizon to AT&T. They explained everything and showed me how to work my new device and transfer all my content. Thank you guys!!
The wait was a little bit long but hey the wait was worth it. Austin was great👍 😇 Im glad I left Tmobile
Trent, Sara and Andrea were very personal, professional and knowledgeable. I would recommend this store to anyone. I’ve gone to this store many times and never really had a bad experience, but this time was the best.
Austin was a great help . Really hooked us up . Gave us great deals . And the service was amazing ! Thank you guys
Ritafaye was very patient and did an amazing job helping us with our account.
I am an att customer. I have their uverse service their internet and cell phones. I went into this store to upgrade my cell phone after two years of using it. My phone is in good shape still holds a charge still works really well but I wanted to upgrade to the 850$ iPhone 6s+. I wanted to trade in my old phone and get just enough to cover taxes and activation fees 50-100 bucks is what I figured for a phone that was 600+ just two years ago. The sales man said it would be $50 I agreed to take that and he said he had to get managers approval to process it. He walks away for a minute then comes back and says they wouldnt take my phone on trade because if you squeeze the screen really hard you could see the slightest flex and that disqualified the phone. I told them if they werent going to do the trade that I wasnt going to buy the phone and they acted as if they could care less. They even went as far as to say let me get the door for you. Its a hell of a thing to have a company you give almost 400$ a month to for services act as if they couldnt care less about you over $50. Screw that manager and AT&T.
Austin was wonderful and very patient with me!! Highly recommend stopping by and asking for his help!
This store was really great. The staff was top notch and really helped and answered all my question. Thx for the great help and I will go back. If your at&t check this store out you will definitely be satisfied.
Eric was very knowledgeable and helpful when adding an iPad Air to my plan today. Thanks Eric!
There should be an option for zero stars. This store has the worst customer service, they are fraudulent. We called the corporate office and they offered us a deal and she noted our account, the store told us they see the note, but they arent honoring it in the store!! We have a business account with multiple phones, they treat us horrible every time we go in. We have called the ATT corporate office and they apologize, but nothing changes. Dont waste your time! When you have an issue with your phone, they know you need your phone and they use it to your detriment.
Jude helped out my family and I at the Hilliard AT&T store. Exceptional service! Very personable with an inspiring positive attitude.
I regret the day I switched from Verizon to AT&T. This store sold me a plan and when I got home, I realized I have very spotty cell coverage. I went to the store and they told me to call corporate. I called AT&T from the store, since I could not call from my house, and they scheduled a tech to come to my house. I waited around all day for a tech to arrive only to tell me that I needed a microcell which I could have gotten from the store. Why didnt the store manager just communicate that with me? I have hours invested in fixing this problem yet here I stand with a new plan and unreliable coverage.
Austin was super helpful getting me setup with my new phone and working around my issues !
I love coming here everyone always treats me like family and always takes great care of me I moved out of hilliard and drive 30min just to come here love the store love the environment love the service definitely best AT&T Ive been to!
Austin and Dominique were able to fix all my issues. Great! Thanks
Went in to get onto my new husbands family plan because it would save me 30 a month and I would get a new phone. The customer service said that the plan could have unlimited lines but in the store they said we cant and that the plan has hit its max. So after 2 hours of them trying to get me on the plan, it ended up paying per month the same as I had on my own. Then they said they could get the family plan on unlimited data for 25 less than what we are paying now. Come to find out(after we leave the store) if you have phones, internet and cable bundled they will take 25 off your cable but then charge you an extra 5 per phone and 10 per tablet on the plan. Well if you have a big family on this plan like us, the ended up costing us an extra 75.Overall we feel very cheated and mislead and that they dont really care about their customers no matter how many times they say I think I can help you and save you money here. Dont listen to them. They only way to save is to bundled things that you dont want and there is probably hidden charges.I will be switching back to Verizon as soon as I can.
Carla was WONDERFUL!! She was patient and very attentive to what I needed. Thank you!!!
The store manager is fantastic! The employees, are wonderful. I needed to switch my services and they made it painless. Great customer service and personable staff!
Austin WAS AWESOME he assisted me with the new purchase of my phone and was VERY HELPFUL!!!...He was GREAT
Eric and Austin are awesome! Top notch customer service much appreciated.
Horrible customer service! I get my new phone and they hand it to me and tell me to have a good day! No helping me set it up, the features on the phone, account information etc... being a new customer with them you figured they would help but just pushed me out the door. Not happy!!
One star is too many for at&t. I bought a Samsung Galaxy S7. Paid cash so that I can use it with my carrier. However, getting the phone unlocked is enough to make the Dali Lama want to go postal on at&t. I was told when I bought the phone that I would have to go to a corporate store for the unlock. No problem, but the corporate store directed me to the at&t website. The website takes days to unlock the phone. Spend an hour talking to an automated system trying to get connected to a person, good luck without an at&t account. when I did talk to a real person, nothing can be done. I have a $700 paperweight until at&t gets around to my unlock request. Will I switch to at&t? I would rather give my money to support someones crack habit.
Customer Service Tech connected my tablet to the network in less than 10 minutes. Not bad!
Staff was extremely helpful even though they seemed to be understaffed. They were very friendly and knowledgeable as well as respectful which seems to be difficult to find now. If you’re in the market for a new phone you should definitely stop in and check them out.
This store allowed me to get something on my corporate account but then when i wanted to return it they said I needed to have my boss with me. It wasnt a problem selling me the item but somehow its against company policy to make right on their error.They explained it that the salesperson who helped me out initially was out of line by allowing me to purchase a new item and that she would be talked to. Just take the item back. Wasted an hour to be told I couldnt do something but it took me 15 mins to get that same thing.
Austin was awesome!! He helped set us up with new iPhones!!
Store was very helpful with transferring over my data from my 3G phone to 4G Devin was great
The customer service here was so poor, it actually compelled me to download this app in order to write a review. Talk about a terrible experience.Firstly, good luck getting the attention of any of the associates working here. I understand that they might get busy helping other customers, but how about acknowledging people when they walk into the store? Ive been here twice, and both times, I stood there for at least 10-20 minutes without a simple hey, be right with you or even simple eye contact.The first time, after waiting about 16 minutes, no one said a word. Then, after about 3 other people walked in after me, someone finally steps up to say Okay, whos next?. And then, people are fighting over the order. Hey morons, how about a sign in sheet, or having your employees actually look UP and see whos coming in?The second time, I got absolutely nothing. Saturday afternoon, walk in, wait about 20 minutes, nothing. Not a hello, not a single word spoken. I got tired of waiting and went to the Walmart across the street and got the charger I was looking for in 3 minutes flat.TLDR: the customer service at this store is non-existent. Good luck getting the attention of an associate. If the store fills up, be prepared to argue over who was next, because the associates sure dont know or care. Dont even bother going.
Austin was super helpful and would not give up until my issue was resolved!
Jude was so helpful today at AT&T I will definitely come here again and I would want him for my help.
Absolutely garbage save your time and money they are only cons. If you want unlimited data go over to Sprint its cheaper. If you want better service and awesome customer experience go with Verizon, and they have really nice plans. And as far as tv why would you wanna lock yourself in a deal for 2 years? When in fact you can go with Time Warner have home phone 200+ channels unlimited high speed internet and home security at a cheaper price!!!!! Oh and did I mention with Time Werner its month to month only their home security is 18 months still cheaper... wish I would have seen these reviews before going and wasting over $500 dollars with these fools. And beware of Jill shes the manager she will sweet talk you right into everything she can will promise you the stars but at the end of the day just a big bag of CRAP!!!!!!
Tracey helped me out today with my cell phone, he was polite. Good job!
This store and its employees are a joke. Have been in there twice and left disappointed both times. No one greets you, and the employees do not even tell u there will be a wait. They ignore you in hopes u leave on your own. Georgesville Square will always be my home store now!!
Austin was great! Made me feel at home. Set me up with everything I needed.
Tracy did an amazing job in getting me taken care of and even getting my wifes phone delivered same day.
Eric did a great job with helping me buy new phone
Eric and Carla are amazing!!!! So helpful and went out of their way to help me. A+++++ service
Best person here. I would have anyone that wants to go to ATT to see Tracy.
Austin was very helpful. He was very patient and helped us get what we want.
Austin was great helping us get our new phones
Very professional staff, Devin was especially helpful and was able to help me get set up with exactly what I was looking for
Excellent service at this store! I got everything I needed and all the staff were very friendly. Timmé got me all set!
Came in today to get a new phone it was a great experience Miguel was my sales person and he said everything up for me and I’m ready to go.
Great experience couldnt have gotten better service anywhere honestly. Very professional and personable. Ask for Drea 100% on top of her game.
Walked in and got helped immediately (I have never come in and not had to wait at least 30-45 minutes) salesman was friendly and helped cut my monthly bill (without me even asking) and still helpful even though I decided to go with a phone that was $500 less than the one he was trying to sell me.
The employees were extremely helpful and very nice. The store manager went above and beyond to help! I would totally recommend this store.
Very bad customer service!!They dont even greet you with a Hello when you first walk in the store! After being ignored for about hour and still left frustrated. The manager was no better she had a very nasty attitude! Very short answers for my questions . More interested in putting up the Christmas tree!!
Jude and Drea got it poppin in here. Better come get you a lil iPhone or sumthin. I promise they gone hook you up! 10/10 would Recommend
They make you wait atleast 30 mins before you get to talk to someone, whether its weekday or weekends. The salespeople give contradictory explanations. This is also overall an ATT problem. It always has been. Customer service here is poor
Austin was amazing and very helpful with getting a new phone and transferring a phone.
Devin was well educated with our new phone and provided great service 10/10
Ritafaye provided a great experience and helped solve my phone issue.
Jude was very helpful and informative. Great experience! Thank you!
Miles was very helpful. Was surprised at how fast we got done, but it was a Monday morning which must be a good time to go there.
Austin was great! Good experience and very helpful.
Service was not helpful. Asked about a tablet and the associate told me we didnt sell a lot of them. Thats too bad they missed a sale. Had to go to Mico Center to purchase the tablet.
I visited att store in Hilliard-Rome, and I have to say I was very satisfied with the service.So thanks to Miguel for an exceptional customer service.
No manager, No one takes care of you, Staff dont have knowledge about plans and products and asks you to call 611 customer service and they will move to next customer.Worst store in the whole united states
Mia was very helpful 😊, personable, and knowledgeble she needs a pay raise : the boss lady Erika was also very helpful
Carla was very nice and helpful when it came to our experience!! Thank you
Dont have nearly the selection of products that I feel they should for being a mobile retailer. Best Buy has 10x the products and usually better pricing
Very good experience, Austin was very helpful and knowledgeable
Love this place .. They take care of your questions and needs. Way better than Verizon keep up the amazing work.
Very happy with the service i received. Appreciate your help. Thank you.
Austin, thanks for helping us today! We appreciate the time you took with us answering our questions
Austin was super helpful! Great experience!
Terrible service walked out two time in the last week in frustration. Unhelpful staff excuse after excuse. Had the nerve to asked me to come back again when a manager is there
Devin was great and awesome and helped me with my new phone set up
Great customer service at store 1545 , they were fast and very respectful.... Thank you Ms.Timme & Ms.Drea
My overall experience was beyond outstanding! The team prioritized my request with positivity and patience!
Ritafaye was very helpful and I didnt have to wait very long
Devin was super helpful and knowledgeable with my new device!
Great service... Erick was definitely a big help!:)
The store in Hilliard could not answer my questions or show me what I ask to see, lack of knowledge, urbanna ATT is outstanding with knowledge and know how
Devin andErica were very helpful and patient with my questions. Extremely professional.
Best store I’ve been to in a while. Awesome team.
This store was AWESOME!!! Everyone who works here is amazing! So nice and helpful!!
I appreciated Steves help with my problem. Steve was very friendly and helpful.
I had Tracey. He was very helpful and got me right in and out!
Have been trying for 6 months to get reimbursed for a phone that was supposed to be free. Get the run around every time we go in.
They helped me get in and put fast with my new phone. Also put on my screen protector for me.
I always go to that store. The managers and the reps are always willing to assist!
I worked with timmie and Miguel at att today they where great very helpful great experience thanks again
Pleasant to work with and very knowledgeable.Great personality.
Friendly but they are not well versed with their policies and offers.
Tracey was greatTook care of everything
I didnt buy anything but had helpful and knowledgeable staff.
One of the worst service waiting for one hour manager cant do nothing except talking he need to do some work instead of chatting, never go there workers super slow I dont know how they work .
Austin was great! Got all the answers.
Like the other reviews, this store has horrible customer service. I usually walk out in frustration after an hour of being ignored.
Austin is awesome definitely satisfied!!
Excellent job and very helpful for me tracey
Very fast service. Appreciate the help.
Service is amazing
Eric was very helpful and friendly
Decent prices staff was on phone with someone (phone CALL) while trying to sell to me
The salesman was honest with us
Nice staff, sometime under I formed on cutting edge product
Great friendly place. Thank you!!
The rep resolved my issue....very helpful
Devin was super helpful! Got me in and out!
Understaffed and rude employees. I will be going back to Verizon.
Very nice people. Helpful :)
Very fast and courteous service
Devin needs a raise great job
Staff is always friendly and willing to help you.
I like the service but it takes forever to get your turn
Very frustrating and annoying experience with poor customer service
It was great one stop did it all
Eric was wonderful!
Excellent attention and good service
Awful service. Avoid this location at all costs.
Carla was amazing
Takes years to get treated they suck!!!
Total reviews rating 4.2
199 Reviews for AT&T Store 2023:
Review №1
2022-01-30This is a really great store! I went there to open a new account for my business. The staff members there worked hard to answer all my questions and get me everything I needed. Anthony and Austin were the main representatives I dealt with, and they were both very knowledgeable, personable, and eager to help. The service here is far superior to anything I experienced during my several years dealing with Verizon.
Review №2
2022-07-20I had to purchase a new phone last week and Ahmad helped me. And then the following day he assisted me again with transferring the contents of my old phone to my new phone. He was kind, patient, considerate, knowledgeable, and provided me with an excellent experience overall. If Ahmad is indicative of the other associates that work at this store, I would recommend this store to everybody. Thank you Ahmad!
Review №3
2022-07-16Went in for a minor service, which nobody (myself included) was sure was even possible (moving prepaid physical SIM to eSIM). Steve took the time to give it a try anyway, and he got it to work! Really appreciate they were willing to give it a go, even if it might not have worked. Thanks again!
Review №4
2022-06-05They helped us do what we wanted but it didnt go off without a hitch. It is the same as any place trying to sell you something. It took a week and a half to get us taken care of. To which it wasnt all their fault. The internet provider for their location is poor at taking care of them. They said spectrum was at fault. In the end they performed as expected.
Review №5
2022-03-27Me and my wife was well taken of we felt heard and understood about what it was we wanted. We were informed about all promotions and other information that would help us. We had no wait. Mrs.ritafrye was our rep. She did a phenomenal job 👏. I would definitely recommend not only the rep but also the store.
Review №6
2022-05-13The manager of this store really has his stuff together, runs a really tight ship, knows his products and company well, and makes sure he and his employees go above and beyond to take care of customers. Normally a trip to your cellphone providers store leaves you with a feeling that things were done just good enough to facilitate the nessecity of life that is having a smart phone, when you come here you can have absolute confidence that the best possible solution and outcome was found for you.
Review №7
2022-05-31Ive spoken with three different representatives from this store and Ive received different guidance each time. Bottom line is that they arent trained or proficient in basic processes, and wont go the extra mile to help you. Just call the call center and dont bother making a trip in.
Review №8
2022-01-16Hilliard Rome location- We went in to switch over to AT&T wireless. Every one in the store is very friendly and helpful. Ritafae was amazing and gave the best customer service I have ever received in a wireless store. Couldn’t be happier with the experience.
Review №9
2022-02-14I went there for a cell phone problem and even though AT&T aren’t my carrier Devan helped me with my problem and fixed it. He was very nice and I am glad that I went in. He went beyond what I had expected and they will get my business soon. !
Review №10
2021-10-05This store was AMAZING!!! Super friendly, super knowledgeable and efficient!! Carla is THE best!! My son needed a new phone and couldn’t remember any of his info and she was able to get him through it all!! Dominic was very helpful and let us know where we were in line, how long it could be, and what to expect. Overall, best customer service experience I’ve ever encountered and will definitely be back!! Thanks Carla!!!