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Daily cleaning
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We take care of you
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I sat in the waiting room for 40 minutes bawling my eyes out with an abscess tooth & now Ive been in the patient room waiting for the actual doctor just to prescribe me ibuprofen, for 20 minutes. When they finally did get me back, they gave me what I needed & the nurse that dealt with me was awesome.
The people and doctor were great fast knowledgeable and understanding.The only thing I would suggest is the sign in process took a long time and has to up load documents twiceThe people though were awesome
Extremely slow. The only patient here and Im still waiting for an extended period. Examination room is in need of drywall repair and paint.
Staff is typically polite, unfortunately the wait is always very long even when there are not many other people there. Watch out for double billing!!! Ive had this issue multiple times!
This place is always clean and the staff is amazing! They treat you like family and go above and beyond to make sure you are okay. Thank you!!
Always highly professional and very courteous. Very clean environment. Family and I will go there for medical treatment that they perform.
Horrible. Each time I come it’s always unprofessional! The practitioners and the mangers are rude . Not friendly and refuse to listen . They do what they want at this location and not strive to look after the patient! The wait time is long just don’t go ! Go outside of Middletown! Never Again!!
It was my first time going there. Staff was very courteous and friendly. I went due to an earache/sire throat. Check in process was quick and easy. Taken back to room very shortly after check in. Seen by doctor quickly as well. By the time I arrived at pharmacy my prescription had already been sent over. I waited longer for prescription to be filled than I did my entire visit at CareFirst Urgent Care. I will definitely go again if the need arises.
The older doctor was extremely nice I really liked her .. the rest of the staff I didnt care much for both times I went , wasnt to helpful and I just got the feeling people hate their jobs ..
I walked in when the wait was at listed at 30-45 minutes long to to get checked out because Im very symptomatic and running a 101.4 feaver and was refused care! I will never step foot in that building again they do not care about the wellbeing of anyone and it shows. The person I front of me in line was clearly told the wait is at an hour too an hour and a half and he said no thank you, I was more than willing to wait an hour or 2 because of how sick I am but they never even gave me that option they just said were not taking anyone else today when they clearly offer the guy infront of me care not even 60 seconds prior...
4 I was truly surprised at how dirty the treatment room was...the floor was filthy. The girls at the desk were polite and nice. The doctor was not very personable.
These people texted me saying I owed money 1.5 years after my only visit. Never received a bill. Cant get a hold of anyone from their billing department. Nobody at the office can talk about billing. Dont expect to get your money if you cant find a bill.
If I could give less than one star I would. The place was filthy and the staff was rude. What they don’t even have an MD doctor available the nurse practitioner does not know what she’s doing.
Staff was friendly and fast. I do wish there was better sitting in the lobby. Over all my visit went well.
I was a late walk in and the ladies were very professional and quick. They treated me well. I will go back again.
There’s no reason to be kept waiting when we’re the only patients in the building and the physicians are too busy having a casual conversation with each other down the hall instead of getting us seen and released.
Waited 3 hours to be seen. Could not understand receptionist I had to repeat names from the list. Never asked a billing address, I just provided my id and insurance card. Never received a bill , four months later received a collections letter?? I paid it on the spot.
Great, quick service. No wait time. Very kind, caring staff. Definitely would go here again.
Very friendly staff and doctor. Was in and out within an hour. Was a little disappointed with the cleanliness of the place.
Very speedy , process and friendly staff. The Dr. was very tentative and had the prescription sent to my pharmacy immediately.
Two stars because we went in for Covid tests and left with results, so they technically provided the service we requested. However, this facility lacks any regard for patient health. Exorbitant wait times. No hand sanitizer in sight. Both the front desk associate and the medical assistant who took our vitals wore their masks below their nose. Additionally, the front desk associate handles pens, paperwork, clipboards, etc., without sanitizing them. She even handled a patient’s personal cell phone without gloves or any type of sanitation. The medical assistant was rude until I asked her if there was a problem, and only then she became friendlier. The triage room is dark, cold, and dirty. If you don’t arrive with Covid, you’ll certainly leave with it.Conversely, the Nurse Practitioner was warm and professional. She is the only positive.
Friendly, pretty accurate on their time frames.Not sure why they are charging for visits when its just a Covid test I was getting and Covid tests on drivethroughs are free. I did have the rapid and PCR. In the first week of November when I went the copay was nothing. The second week of Nov. it was $60 and today at my visit it was $40. Not sure why one co-pay was higher than the other and why a couple times there was no copays. Other than than theyre great! The place is super clean.
The nurse with maroon hair was awesome. Made me feel welcomed and lightened the mood. She had a very homey personality which is much needed in this particular field.:)
They do not care about your health, they only care about COVID. If you are COVID negative, you are rushed along. They dont listen to you or the symptoms you are having, they just send you on your way with a COVID negative note and dont even tell you what is causing your symptoms. Then they want you to come back and pay them more money for another visit when you dont feel better after a few days when they only prescribed you cough syrup and told you to take Mucinex. Go to your primary care doctor and stay far away from this urgent care clinic.
First, help was 1.5 hrs late, finally go seen and was suppose to of had meds sent in to pharmacy, called pharmacy back 4 hrs later and had no record of meds. Went back over to urgent care at 3 and it was closed.sent message and still dont know where meds went.
Fast, very helpful & friendly! I was the last “pt” for the evening, on MothersDay, yet they treated me as a Guest.
My experience at CareFirst Urgent Care was excellent! The establishment was clean and the staff was kind and attentive. I will definitely recommend to my family and friends.
My visit was great. The staff was kind and professional. I my wait time was only 20 minutes. The service was prompt and I was in and out within 20 minutes of being seen. The doctor was kind and cared about how I was truly feeling. Thank you to an amazing staff.
I waited 2 hours to be seen and when I did finally go back the doctor spent less then 3mins with me. I pay out of pocket so Im going to have to be seen again, Because she did not give me the time of day and was rushing.
They are so nice when I go there, but everyone who comes needs to have patience. These medical people care for us and are so busy. If we get tired at our jobs how do you think they feel? Could you care about others above your own families like they do ? All we need is love , patience and respect. Everything else will follow❤️❤️❤️ Appreciate them we need them
I was first surprised that an urgent care was located so close to my home. I was pleasantly surprised when I arrived at the location. The facility was bright and well manicured, and the reception I received when coming through the door was outstanding to say the least. Im not sure what I was expecting, all I can say is GOD knew what I needed that day. I felt horrible and I was delivered an experience opposite of that. The only difficulty I endured was when I had to enter my information in the tablet to register for the lab. Because I was feeling so fatigue and ache, it was challenging to stand. I should have opted to use my phone and sit down, lesson learned. Other than that, from the in take, to the nurse to the physician, it was a smooth and pleasant process. I hope I never need to visit again, but its nice to know that a place like this is there. IMHO.
Went to urgent Care last night Jasmine was phenomenal and as well as Danielle had a really hard time breathing thought I was going to pass out and Jasmine , right away and got me a chair to sit in before I fell and hit the floor. Extremely professional and very kind and caring would definitely go back and would recommend the place to my family and friends as well thanks so much for carrying Jasmine and Danielle thanks again Mr.. Baker 🙂
It was not busy at all when I went on a Sunday afternoon so I was in and out within 30 mins. My experience with both the nurse and nurse practitioner was highly pleasant and perfectly satisfactory. Their bedside manner was fantastic and everything I could’ve asked for. I was given the information I needed and was quickly and sufficiently treated to the best of their capabilities. I will continue to go there for all of my minor health needs. Thank you very much
Ok.. so when I hear the receptionist tell a patient that she needs to pay for a copay, and that patient doesnt have a copay for her insurance, the only thing to do is Bill that patient. The receptionist tells her well I guess I can let you get by with not paying today.. this is very rude. And I will never go back to this money hungry facility. I understand, yes pay your bills. But never push it on someone who cant pay and is sick and needs to be seen by a doctor. Just bill and move on..
The nurses were courteous and professional. The nurse practitioner was thorough. Thanks for helping me in my time of need.
The staff are usually nice but its extremely dirty inside. Ive been there twice in the last 2 weeks and ended up in the same exam room both times and theres blood splattered on the floor. Its pretty noticeable so I guess they dont clean at all. Pretty gross.
SLOW. Their lobby clocks are set 6 minutes slow and they will not open the doors until their clock says 8. Also, even though there was a line of people waiting, the first person in line didnt even get called back until 35 minutes after they opened. Crazy slow.
The staff was all very friendly. I would suggest to bring your phone because registration is sent to you via text. The wait can be long also because a lot of people are getting tested so that’s expected. I would show up when they first open at 8am if you’re in a rush. Although they did tell me it would be a 2 hour wait I only had to wait a hour a forty minutes. You’re also allowed to wait in your car after signing in, just make sure your phone is charged for registration and give you something to do. Thank you to ladies at this urgent care I know it’s probably stressful and you guys are non stop busy, but always manage to be friendly so thank you for taking care of me and my community.
I’ve only had positive experiences here. It’s quick and they’re very friendly and knowledgeable.
Not only did we have to wait a hour and 1/2 to be seen . They did not call the prescription in I called them back. Still was not sent in even though they claim to have sent it. Very Unprofessional experience with this office So, now there is a child that cant sleep from coughing so hard. The receptionist let and walked next door to go shopping.Leaving desk unattended when new patients signed inDont waste your time better off going to the hospital.
Went in to get a COVID test for work due to exposure, and even though I am vaccinated I needed to get a test done. First of all it was $75! I have never had to pay for a COVID test and this was my 4th one (I’m a teacher, so there is a lot of potential for exposure). While we were waiting the staff was so unprofessional. They were all eating and gossiping about their colleagues right in front of the patients. We were there for almost 2 hours with seemingly only one person ahead of us. In my opinion the staff was entirely too busy eating and disclosing personal information about others to total strangers that they forgot about seeing patients. Once we finally got back, they used a cotton swab to barely touch the inside of each of my nostrils (which was great, but not like any covid test I’ve ever had done). It was a rapid test, so the results came back in 10 minutes as negative, which is great, but I have to wonder about the accuracy of the results. Needless to say, I wouldn’t recommend this urgent care in Middletown. You should go to the Doctors Urgent Care instead because even though you may have a longer wait, they are always professional and your results are always accurate.
The work pace was incredibly slow. There weren’t even that many patients there but I waited for 150 minutes before I finally got called back. When I checked in, I wasn’t sent the information to fill out for almost an hour. The receptionist was talking to herself while she was working, which normally I wouldn’t mind, but she was saying full patient names out loud as well as different amounts of patient information which is incredibly unprofessional. The receptionist kept telling people when they would check in that she would send them a text within the next 10 minutes with a link to fill out forms, but they wouldn’t get those texts for almost an hour. There was another person who was there before me and waited an even longer 180 minutes even though they had signed up ahead of time for a 9:20 am appointment. They didn’t get called back until 12:20. Once I finally got back in a room, I was satisfied with the professionalism and helpfulness of the nurse practitioner, but the 150 minutes leading up to that were quite ridiculous, unprofessional, and uncalled for.
Urgent care is Quick, professional, Clean and left me with a safe feeling.
The staff is so friendly and helpful... I waited 3 hours to be seen because they were so busy and they were still in amazing spirits. Honestly the only one I go to because of the staff and they actually take time to listen to what is going on instead of trying to rush you out... Exactly why I didnt mind the wait. Once I was taken back it wasnt long at all.
Very quick in and out for an urgent care. I think i waited an hour but it went by quick and i was in and out fast once i went in to be seen. I had a rapid covid test and the results were spooky fast. No frills here but they get the job done.
The staff was very courteous and patient. The process to check in was very easy. Highly recommend.
This facility was exceptional in all aspects. First, the staff was professional and knowledgeable. The level of respect and compassion gave me a feeling I was being seen by my personal physician. The facility was nicely decorated and spotless clean.I will not hesitate to recommend CareFirst to my friends and family...
Just didn’t give the 5 stars because of the waiting time, but besides that can’t complain, the ladies were super nice, very professional.
My experience was ok. I have a couple of concerns. I went in for a rapid covid test. I got the results. That was fine. I believe my blood pressure was high. No one address it. Now I know I went in for the test but it could be just me I would have said blood pressure high. Are you being help on that? The other concern was that the equipment where the patient sits on had duct tape on it to cover the holes in the corner. I would had like to have seen maybe another table brought in and not used that one. I do not know the protocol on fixing medical equipment.
I was in and out in a reasonable amount of time. Great attention!
Everyone at this clinic was curtious and very helpful. I felt very comfortable. They were able to get me in earlier than I was initially told as well!
If you need to get blood work done, this is your place! Or anything really, the women here are absolutely amazing! The guy there did my blood work and I have horrible veins, and was able to get me the first time, and I usually have to get a pick nurse. They helped me in every possible way, I will definitely go there again if I need to. I told them what was going on with me that day, and she spoke to me like I was an equal and not judgmental, you ladies are truly awesome! And you all have no idea how much you blessed me that day I came there! I was able to get everything I needed accomplished because of you guys. Thank you again.
They were very quick to see me and actually talked to me like that genuinely wanted to know what was wrong.
The only reason I gave it a 4 is that the wait times are crazy!!! But the doctors, nurses, and receptionist were all very great!!! Thank you guys in our time of need
The clinic was very busy butt the staff was very thoughtful, patient and considerate, The nurse and medical assistant was very polite and sweet , I felt safe and very satisfied, ,I highly recommend Carefiirst Urgent care
Went there two weeks ago for a rapid test the office was not clean the floor and walls was gross the wait was about two hours the nurse at the desk was asked to call me when I was ready to be tested she did but called 45 mins to soon so I had to wait in the lobby with others who had in fact tested positive which I was not I was only testing to be safe because I had a cold was not given a prescription for the cold and or bronchitis they said I could take over the counter mucinex which I’m allergic to had they checked my allergy list asked for a uti test they did that prescribed antibiotics but was told I didn’t have one but they was culturing it called last week was told test wasn’t back called this week for three days no answer the phone rings off the hook they are very much a bandaid station your better off to go to a real urgent care or the hospital or even family doctor not happy at all with my experience and I am not going back unless they clean that place up and show more compassion to their patients when they need meds for illness not every person in there has covid and it seems they forgot that because it’s all they talk about on the answering service so if you have covid this may be ideal but if not don’t go here
They dont have any patience for kids, the Dr barely knew how to diagnose my son or what to check for even after giving details on why we were there she seemed very confusedI definitely wont come back... left without any real solution to our problem.
HORRIBLE SERVICE staff was beyond disrespectful. I needed a covid test due to work and the nurse who came in to take my vitals asked me why I was getting a covid test I said for work and then I said I needed a paper to show that I had a negative covid result. And she says with a very sarcastic tone see that’s why we need to know why you want a covid test. And on top of the horrible service the lady at the front desk raised her voice at me saying I needed a mask to enter as she is not wearing one. I have been here for over three hours and she still is not wearing a mask. On the website when you look it up it says on the precautions that the facility takes it says all patients wear a mask an all staff, all staff also get regular temp checks. Also within all of that they had patients waiting to be seen arguing because the order of patients was not correct. On top of the the room I was in was disgusting, trash was overflowing. In the waiting room it was disgusting also trash all over the floor. Not enough seating for patients. I do not recommend anyone to come here. When we left the lady’s were outside smoking cigarettes leaving the front desk unattended with new patients waiting to be checked in. THE FDA RULE WHERE NOT FOLLOWED NOT EVEN A LITTLE BIT
Waiting area is Trash - wait time is ridiculous. They tell everyone it’ll be a 2hr wait just so they don’t have to treat them because the wait time itself makes people want to leave. My son has been here 3x since the new update of their system and each time he has to re register because they can’t find him. It’s supposed to be URGENT care but they have no sense of urgency. They talk badly about people who have just left. They talk disrespectfully to their clients coming in.they will go out and have a smoke break with a sitting room full of people.
There were 15 people lined up before the doors opened at 8 am. The staff was friendly and efficient handling the wait times well ..even greeted all of us with a ‘ good morning’ !
. I got there a few minutes before they opened. Once it was supposed to open I was told I wasn’t allowed in because the doctor wasn’t there. They were super nice about it and all super sweet in general, especially the lady working the front desk! Only issue was that the Doctor was 30 minutes late so they couldn’t open when they were supposed to so I had to sit in the parking lot waiting because the doctor doesn’t know how to be on time to work.
Friendly, knowledgeable, professional staff.Longer wait time than expected, but isn’t that happening everywhere these days?
Amy at the front desk was very sweet, they were extremely busy and she was still very caring. For as busy as they were I was very happy with how quickly we were seen. The rest of the staff was very nice and quick but caring.
They were very busy today, but worked diligently to get patients in and out quickly while keeping a positive attitude.
Amazing people, and wonderful care. Definitely recommend
Booked appointment and pre-registered online. I was tracking my place in line through the text message they sent me. When I arrived for my scheduled appointment I was told there was a 3 1/2 hour wait. Receptionist said there is a glitch in their system and there was actually 15 people ahead of me. Took time off work for nothing.
I walked in and I was greeted and it just made me feel like I was welcome The receptionist was very helpful and so was the nurse and the doctor I had to have stitches and the doctor did a very good job so I have to say thank you to the crew for doing a fantastic job and making me feel so comfortableIt was my first experience with them and I will go back to them and I do recommend them
Registered online, but did not get appointment date. When I got here was told 4-5 hour wait. I listened watch them skip people in line for hours. Now people coming in are being told 6 hour wait. Its ridiculous.
I waited for over 4 hours to see a doctor and there were only 3 people ahead of me. Also blood in the womens bathroom very unhygienic!
We are not from Middletown so we were searching for an Urgent Care in the area for my son who hurt his hand in a soccer game. The Dr and staff working that day were so kind and helpful. They couldn’t perform X-rays there but got us set up right down the road at Kettering for the X-rays. Overall pleased with the service and treatment.
The doctor and staff was friendly and knowledgeable. Overall a pleasant experience.
Edit - One year laterI’m here again for a Covid test. It’s clear everyone is tired; I’m sure this last year has weighed on them. But everyone was kind and responsive. They got me in fast and I am very thankful for this urgent care.I do wish they would do something about the anti-science receptionist who talks openly about how “the vaccines don’t work” and refuses to wear a mask.Original review:Receptionist isnt wearing a mask, they dont honor appointments (or their online appointment system doesnt work?), and wait times are an hour or more
I took my 2 kids to this urgent care for covid tests they both was around someone that was diagnosed with covid.Both of my girls are showing symptoms one has cold like symptoms the other has covid symptoms no taste no smell coughing…. Well the nurse came in swabbed my oldest then she swabbed my youngest. The doctor came in said my oldest didn’t have covid but my youngest did that didn’t make any sense to me and my gut feeling said it was right the nurse had both test in her hands so maybe she got them confused so I asked the doctor to please redo my oldest because she can’t taste or smell and that was my first symptom she happily did and needless to say she was positive so both girls had to get swabbed again and the doctor showed me the tests and they both have covid this was our first time here and made me think how many people have they miss diagnosed idk but always go with ur gut feeling
Very slow, had to go twice for workers comp. Each time I was there about 3 hours. Waiting area was dirty, and the rooms trash can overflowing onto the ground. With covid rising again, they didnt wipe anything down in rooms.
Absolutely wonderful!! Im not a fan of any kind of doctors office or visit and I had to go for a covid test for work and they were very welcoming and will 100% be going back again.... When I have to.
I was really impressed with the kindness and efficiency of the staff. Clean facility, not that long of a wait even though the online appointment scheduling was down. Most importantly the registered nurse practitioner who I saw was awesome. Caring and efficient.
This urgent care was clean and the workers was very friendly. And the doctor was very understanding and listened to me.
Horrible, unsafe COVID procedures. Waiting area was full. Some patients were symptomatic or COVID exposed waiting for testing all together for hours in the same room as other patients. There was no temperature screening, separate entrance, or COVID precautions other than the mandated mask-wearing and impossible to maintain social distancing.If you arent coming there for a COVID test, you will have it by the time you leave.I chose to wait in my vehicle on my own accord.Made an appointment as stated on the website, arrived five minutes early to fill out paperwork, and still waited over 2.5 hours for a 10 second swab test. A long time someone can potentially expose others unnecessarily.The phone was never answered despite me calling 4 times within a 3-hour period and the receptionist being available at the desk. It just continued to ring and ring being completely ignored.On a positive note, the staff, including the nurse practitioner, were all very nice. I was a bit disappointed that the nurse practitioner didnt assess me in any way. I informed him that my husband was just admitted to the ER with COVID. I am more than likely positive, at least a quick listen to the lungs was warranted. No one even took my vital signs.I personally dont think I will be back. I went today as my Physicians office is closed. I am sorry to say that next time, I will finda different alternative.
I always have a good experience when I go there. Wait time is always good.
It’s New Years Day and I’m so thankful this practice was open. The front staff was very kind and my nurse Kaitlin was very sweet and did a great job! Dr. Zheng did a thorough exam and diagnosed me quick, and was even kind enough to give me good Rx coupons to help when I went to pick up my medications at the pharmacy. Great job!! It’s nice to have friendly people when you feel awful.
Excellent quick and efficient care! All staff extremely nice! Thanks so much!
I took my daughter to urgent care, because the one in our neighborhood was packed. WhenI went in they say you have to call before you come. How was I suppose to know that, I just want to find out what was wrong with my daughter. The nurse at the front desk says there was a sign at the door to call before you come. I sat in my cat called the number and they ask me again did I call ahead. I am sitting in the parking lot. A joke really. They do have a sign on the door. Have they thought about what if people can’t read, blind, or just can’t understanding what they are reading. They do not think about that population. I will not go there again.
Front desk staff was good, nurse was very nice. The doctor, however, spent the whole time lecturing me about my husband smoking in our home instead of really caring for me. I have no idea what my diagnosis was, just that I was given antibiotics. Overall though, I liked the facility.
The convenient location is not worth the headache. On my initial visit I was in and out quickly and the staff personable and professional. On return visit for simple PPD for work I was over charged and billed twice for the same visit. This resulted in my insurance company not paying for the second charge and CareFirst has been sending me bills incessantly. I had paid at the time of visit and had paid one of the bills they sent. After receiving the yet another bill I called the billing department and asked for an itemized receipt. I had over paid and Ive spent several hours over several phone calls trying to get the charges resolved and my money refunded. I made no progress until my insurance company three way called them and they finally agreed to open a claim. Im still not certain if I will be refunded and if the bills will stop coming. I regret having gone there this has been such a headache and complete waste of my time.
This is the worst place I have ever been to. nobody does there job right and they wear Ugg’s to work! And they are not even nice they all rush the process
It was so much better when it was under Premiere. I was in and out in minutes. Now that the new owners have taken over, be happy if youre only there an hour. We had to wait because someone had a scheduled procedure. I thought Urgent Care was for walk-ins.
Friendly professional staff they were very patient with my child who was scared to get a test.
The people here were friendly and they were able to diagnose my illness quickly.
Carefirst Urgent Care gave my son and me fast and friendly service. I will definitely recommend this place to family and friends.
This is the first time at this urgent care even though I lived in Middletown 30 years it was nice clean pleasant staff and my diagnosis didn’t take long at all
Let me start off by saying I work in the medical field and have NEVER treated someone so poorly the way the receptionist did today towards me because I am positive. I am not sick enough to go the ER. I deal with Covid patients every day. The receptionist freaked out when I said I was positive and said it so loudly everyone else in the waiting room heard it and started to stare at me. It was so embarrassing, so I just left because she ran away to talk to someone in the back. Just because I have COVID doesn’t mean I shouldn’t be able to be seen. I have the right too. Like I said I’m not sick enough to go to the ER anyway. The rudeness from the receptionist was uncalled for and embarrassing. I will never be going back here.
I may have had to wait that is a given during these times however they were thorough in my examination thank God I did not have COVID and I made the atrium except any insurance Serious food for thought…however I have an inner ear infection and my btonichal throat etc att inflamed … Special thank you to all of you for your kindness and patience
Took my daughter here due to a cut on her finger. Kenzie at the front desk was rude an unprofessional. She said she was rude because they are busy. There was literally one other person in there. Busy or not being rude is unacceptable.
Np is super nice. Office is cold. Total visit time was around 2 hours
Listen. If you think youve been here before and it was terrible, youre thinking about the practice that was here previously. They were trash.Not these ladies.These ladies are the best. Waiting room is clean with plenty of space to keep your germs to yourself. Desk staff and nurses are all super friendly and quick to help. Doctors and NPs are great with adults and children alike. They dont take guesses at what might be the problem. They get sh*t done and they get it done in really good time. I like them so much Im switching to make them my PCP.
Very nice staff even though they were extremely busy. I was very comfortable there.
Ive gone there several times in the past several years for my son & I. Staff is always friendly, wait is minimal, Drs are knowledgable & helpful. Definitely reccomend.
They are very polite and professional . They will always be my first choice from now on .
The providers were nice and time efficient
Quick, friendly service. Doctor was very friendly and made sure all issues were met. Very clean and would definitely recommend.
Thanks for nothing CareFirst Urgent Care for turning away my almost 2 yr old bc we weren’t wearing masks. I forgot to grab one in a panic fit when a large metal gate fell on him and he was bleeding from the mouth and had a possible broken finger. He wouldn’t stop crying from the pain. Btw the nurse who turned us away was NOT wearing a mask either!
Got there before they open they didnt have some to work to take people in tell 930 when they open at 8am .. I am sorry but as a parent that has work there no reason for it at all .they need to get the stuff together
Care here was not acceptable! Was told I had upper respiratory infection & given medication that I wasn’t supposed to take due to high blood pressure. Went to Doctor’s Urgent care after I wasn’t getting better & found out I had pneumonia! Never again will I go to this establishment!
Much more pleasant than the other urgent care in town! Short wait, good with kids!
Absolutely the Best care facility in the Middletown area. The staff was kind, understanding, and concerned. Im truly grateful for the care I received at Care First Urgent Care in Middletown. Thank you!
Took my toddler in earlier. After a very short wait time, she was weighed and we were taken back to a room and her vitals were taken. We didnt have to wait more than 10-15 minutes before the doctor came in and checked her out. She was awesome with my daughter and had her giggling as she tickled her ears and checked her mouth and throat. We were prescribed antibiotics for her ear infection and strep, and on our way shortly after. The ladies at the front called my daughter by name as we left and said goodbye.All in all, probably the best urgent care Ive been to. Very personable and friendly staff, quick to make sure everything is taken care of, and the doctor has a way with kids.
Amy at the front desk is fantastic! She has been there throughout the pandemic and is always so helpful! We drive from Seven Mile to Middletown because of her!
Great experience! Doctor was very helpful and thorough
Went for covid-19 testing was clean really nice staff. Quick and efficient. Only complaint is its been 7 days still no results. About to lose my job if I dont hear something soon. Ohio is a at will state so my spot isnt safe long.
Clean and spacious waiting area. Minimal paperwork. Staff was efficient and courteous.Care provider introduced herself as Misty. I dont know if she is a doctor or nurse practioner but I appreciated that she was down to earth yet very knowledgeable. She even made a suggestion about an item to discuss with our PCP at our next well visit.Ear infection (as suspected) but we were able to start antibiotics and no one had to miss school or work. Highly recommend.
First time. (New patient) I was in and out in about 50 min and there were ppl ahead of me. The staff and NP was very polite, knowledgeable, and seemed to care what was wrong. NP took time to explain what was wrong and I never felt rushed out of there. I would most definitely go back.
8pm closing …. Except when you show up at 7 and.they say they are not accepting any people. A bit misleading yes???
I got there and was frustrated with an insurance issue but kenzie was an absolute godsent and did everything in her power to make sure i was seen shes great! Will be back again
I was registered and seen promptly. The medical staff, including the Dr., were very nice. The receptionist, however, could use some improvement. I had an urgent question for the Dr. regarding a side effect I was experiencing and she tried to minimalize it. She also promised to return my call once the Dr. had returned from lunch. That was 6 weeks ago. Think shell call? Anyway, my interactions with her before and after I was seen is my only complaint.
Went in this morning, sick. Id never been to this facility before. After completing the paperwork I was called up to the front desk. I encounter, “uhhh what is your copay there’s nothing on this card!” I explained it’s coinsurance and that I’m normally billed. She rudely asked the other lady there. Then she gets on the phone with someone and says, “well she SAYS it’s coinsurance I need to know what to charge her” she returns to the other lady who starts her response with “oh my GoDD”!”Although I had my insurance card and ID in hand I was treated like a liar and disregarded. They let others arriving after me be seen. As I, now angry, collected my things to leave, was told I was responsible for 80% of my deductible ($1800) for a visit to an unorganized, incompetent urgent care if I wished to be seen. Seriously? I’ve never experienced such ineptness from those claiming to be healthcare professionals. Avoid this place!!!!!
The experience I had was great! I went found out I had an ear infection, the doctor was nice, caring and seemed like she cared if I got better , told me to come back in 2 days if not better, I went back got some more meds doctor was still worried about me ... Told me if not better in 2 says come back, well I got better! But when the day rollerolled around I was supposed to come back they called me to see if I was doing better . Best care Ive had by far ! So impressed! Will be back if need be , they are also really fast & have some caring nurses ! Thanks for everything care first urgent care !
On December 22, 2020, the Guy Nurse Practitioner saved my life back in last December! I thought I had a sever bladder infection, but no, after being rushed to the Kettering Networs ER, from there to Sycamore Hospital, where I spent 4-5 days, running tests after tests to finally learn I was very sick due to an accute virus in my liver! Dr. Tristan at Urgent Care was the very first to notice the yellow coloring in my eyes, skin, and nails! Thank you Dr. Tristan to you and your staff! With sincere gratitude, Im thankful you were there to treat and care for me!In 2019, Rachel, the Nurse Practitioner and Kylie, along with the receptionist were, all three super supportive, kind, and personable to me! I felt like a human being and not just a routine medical scenerio, eventhough I have low-income medical coverage! This clinic definitely earned my trust and respect for treating me with dignity! Thank your so very much! ❤️
I went in for a flu test, there was no one in the waiting room. I was processed quickly and seen by the NP within 10 minutes of my arrival. I was out the door within 20 minutes. Friendly, fast, and knowledgeable. They even called me the next day to check on me! Will return!
I went this morning for the first time and the staff was awesome. The place was clean and the lady that did my testing was amazing. Way to go Amanda and the rest of the Carefirst Urgent Care Team :) !
Fast, friendly service. Clean waiting area and examination rooms. Personnel were respectful and seamed caring.
The staff was very kind and efficient. The nurse practitioner was very knowledgeable and easy to understand. Friendly environment.
I went in there to have Pre-Op testing, Kim , Jayna and all the ones I delt with (forgive me for not remembering names) were ABSOLUTLY AMAZING!!! I was actually going through withdrawals (I know I know) #1 to change my life and #2 I was afraid to be put to sleep while on drugs, I was open and honest with them and not one time did I feel judged nor was I made to feel like a scumbag or less important than the next patient!I want to let them know that their attitude, treatment and encouragement ment so much to me and I’m very grateful that they were the ones I was able to interact with!Thank you guys!!!!Rikki F
It has been over a week and my husband still hasnt got his covid 19 test results. It is ridiculous. It should never take that long. Dont test that many people or hire more help. Or use another lab. Poor service in my opinion.
I needed a Covid test for travel. I was on the road at the time, and they made a drop in visit as painless as possible. Easy paperwork, no hassles, and quick results.
I am so pleased with Carefirst urgent care. The doctors Misty and Rachel have been so professional at all times very knowledgeable and helpful! Every time I leave I know Ive been helped adequately. I like them so much Ive made them my primary doctor! Thanks so much ladys for caring about your paients.
Just left. They were extremely nice, very caring and quick. I was in an out within an hour and every staff member was amazing. The NP was amazing and so was front desk and the nurse. Very happy
Absolutley the WORST place Ive ever been to. The office was dirty. And the staff were so incredibly rude. And very uninformative . I felt so uncomfortable and everything I said they made me feel dumb about. Never once seen any one smile they all looked like they hated their lives. I will never go back !! What a horrible way to run an urgent care. I am absolutley appalled at the way the staff treats their patients. Would not reccomend to my worst enemy !
Very nice workers. Waiting room took awhile but they were busy but Covid test was in and out in no time
I am here to get a covid test as I was informed I might have been exposed. Today is July 10 and as of July 8, Gov DeWine has decided masks are mandatory. Five of us in waiting room and one man came and went a few mins ago. Despite the notice on door requiring masks, man walked in without mask and appeared to be known by staff. Staff member was not wearing a mask and did not say anything to man about his lack of a mask. The man who signed in ahead of us is not wearing a mask and was not offered one by staff. Woman in corner has mask under nose so her mask is useless. Signed in and filled out papers online for appt but staff said the online site is not working right and is taking info but not allowing it to be retreived by them. God help us if this is the best that businesses can offer us.
It was very busy but I feel they handled things well And all the staff was very nice and comforting
By far the most rude staff!! Definitely locate another urgent care. I would give negative stars if it were an option.
My husband still hasn’t gotten his results from his COVID test, It’s been 5 WEEKS. Most people get theirs back in 2-4 days. I don’t think he’ll ever get the results, which means time lost at work since he can’t get an answer. 🤦🏼♀️*3 months and still no results. This is a joke.
As I read a lot of these reviews it seems to me that quite a few of them have been confused with the other Urgent Care in Middletown, over by Bob Evans. This Urgent Care is AMAZING. In and Out very quickly, super friendly, professional staff! The atmosphere is just great! I absolutely love this place! Doctors actually listen to me and all of my symptoms and treat me like a human, rather than dollsr signs. Im soo glad to have discovered this urgent care. I will never go anywhere else!!
I seriously love this Urgent Care ! Dr. Smith had me in a room before I even had a chance to sit down. It was welcoming enough to let my older children wait in the waiting area while they watched actual TV cartoons instead of those boring slideshows! I cant give this place enough stars
Very nice staff. Quick and thorough.
I recommend asking the wait time before letting them charge your co-pay.
Saw my husband after he pulled a muscle in his back. They were super quick, the doctor was amazing, thorough and had my husband laughing and a game plan mapped out to help him. Was very impressed!
They were really quick and really nice. Got my results in about 30 minutes. Would go here again.
Everyone was smiling and polite. I really enjoyed my visit. And I will go there again. Thank you
The staff at CareFirst Urgent Care is very friendly, attentive and I received excellent care. I highly recommend!
So very disappointed in the treatment that I was given, first off I walk in 20 min before they close to get greeted by two staff members now complaining that they will be home late due to having to take care of me. Then they try to give me medicine without even testing or actually diagnosing my issue I refused saying I am not going to take a medication for something if I dont even know if I actually have it. Then on my way out as I stand at the front desk waiting for my paperwork they proceed to talk about another patient that was in there right before me sharing her name along with why she was in there and why they couldnt treat her! Beyond disgusted with how my trip went!
Well it wont go to my page but I would go anywhere else im in and out fast and they are so nice and caring. Thank you Carefree Urgent Care
Rachel really puts care and effort into her assessment and diagnosis. I felt like she truly cared about my well-being and concerns.
Horrible place. The staff was nice but I couldnt even get an antibiotic for a sinus infection. He was really trying to push that covid test! I wont be back there again.
Amazing staff, nurse practitioner was wonderful. Didnt wait long. Thank you for listening and answering all my questions.
Nice staff, trying their best to take care of everyones needs at one time during this time of covid
On Friday, September 16, 2016 when I could not get the help I needed at 9th street clinic and they denied me when I was not feeling well, I walked home and got myself back together , left the apt walked to the bus station and got on the red line and the nice bus driver dropped me off with 3 bags and I was waited on immediately and they was very glad I came back to them.Will never go back to the 9th street clinic again. The lady was not nice and I deserve to be treated better than the carpet she walks on. She was also a person not of the usa.
My visit was very comfortable and pleasant everyone was very professional courteous and professional answered every question professional looking forward to my next visit
Quick and efficient. Staff listened to my concerns and took all steps needed to have me cared for and on my way.
Just terrible. Waited a hour for doc to come in , ask me 2 questions and say well well just test you . He didnt look at anything . He didnt even fully come in the room.When i calle din for my result a week later, they said theyd call me back, and never did. A few days later I called again, and they hung up on me.Hindsights 20/20. I would avoid this place at all cost.
Had to take a dot physical here and they were very friendly and efficient on getting me and the other patients taken care of and I appreciate it wonderfully thank you all
Went in for a rapid test for my daughter. The staff and nurse were all very helpful.
THE WORST PLACE IN MIDDLETOWN!! This place is an absolute JOKE! The doctor Misty is very nice and knowledgeable, but the staff is awful. They mess up labs, don’t know how workers comp works. They really need to hire some new medical assistants.
The staff and doctor was very friendly.
Convinced me to get my kids whom have the stomach virus a covid test. Now I cant get the results and my kids cant go back to school. No one will answer the phone. Guess Ill have to drive up there on my lunch break tomorrow??
They are always fast and efficient. Doctors and nurses are both friendly and know their stuff. Highly recommend, the best urgent care in the area.
In my experience, it wasnt the greatest. I definitely recommend going elsewhere at least for covid testing. What the nurses were telling people didnt follow CDC guidelines.
I asked for my prescription to be filled at Walgreens and they sent it to cvs. Because they wouldnt answer my calls i had to go in to ask them what was going on to which they didnt help and the receptionist said that it wasnt her job to answer phone calls. DO NOT GO HERE!
They totally suck! The smart allec doc wanted to test for flu and strep but at the same time tells me theres nothing for it and to just drink fluids etc. So basically thats raping the insurace company and to what end??? Worthless! They couldnt even diagnose a sinus infection. Its like living in medieval times before antibiotics. I mean why even go to the doctor??? Then they couldnt even do a simple refund of the copay and said billing has to mail me a check.
Amazing friendly staff. Took no time at all to get in. Was in and out of the office less than 45mins
I have taken a very sick little boy in there twice..my stupidity..because it was after hours and close..the Dr Fill In ...spent the entire time lecturing me on the perils of smoking...no kidding? Ask my Wallet! I stressed to her I dont smoke around him she basically called me a liar!!!!!! Said she smelled it on him lol I had just gotten him out of a cool bath to try and lower the fever..he was there for a persistent earache I sure didnt know my smoking would give my child an earache..what a complete idiot! She also had the nerve to ask me if I understood English!!!! Lol I said are you kidding me? I was born here I didnt just arrive!! ...this place needs a major overhaul starting at the top and continuing down to the little girl who takes your weight and height...asked her how tall he was when we got back to the room but...she forgot. UNBELIEVABLE
DO NOT GO HERE! I went there forba small burn that I have..they gave me medicine that I was allergic too...even after I stated my allergy...the nurse practioner showed no concern for the medicine she gave me...thank goodness that the pharmacy caught it..and when they called the nurse to talk to her..she said she was concerned too...REALLY!!!! Yyou failed to stress your concerns to me....crazy!! Im so mad right now...or maybe because I had caresource...I dont know..
They are a wonderful group of women. They are very helpful and polite.¹
Misleading being called an urgent care. Under new ownership (probably again) and only offers drug and covid testing.
Been sitting out in the parking lot for 30 min trying to constantly call just to be ignored I’ve been watching staff just sit and do nothing behind the counter I am trying to get a covid test done and not trying to go in and get others sick not knowing what I have I’ve been here before and the last time was great even answered phone calls guess the new ownership has different rules
Wonderful experience!!! Great doctors, I’m always pleased with the outcome.
The staff was great! Quick, friendly, and efficient service is hard to find but the staff was great and definitely met my expectations.
In and out in a reasonable amount of time. Everyone was friendly, thorough, and efficient. Good location with lots of parking.
Everyone was very professional. The staff listened to me and explained every step. I was in and out in a timely manner.
The ladies at the desk were super friendly, but I left out unsatisfied because the doctor couldnt help me with my situation
Was a fast experience, also unlike the other one the Dr knows what they are doing.
Been having knee problems for months ... my family dr told I just need to lose weight...i came here and Rachael the NP sent me for more test because she felt something else was wrong .. turns out I have a bone spur on my knee with a bakers cyst behind my knee and synovial fluid leaking into my calf .. this is something my dr I have been going to for 15 years missed !Thank you for helping me
Great service. Very kind and helpful when I felt miserable. Thank you!!!
Have been waiting 7 days for Covid test results. Each time we call we get the run around. Will never recommend this place to no one.
I really like this Urgent Care, everyone is very nice and helpful. The Nurse practitioner is great
The staff was friendly and helpful to my elderly dad with his injury. Rachael the NP never rushed us and listened to our concerns. Thanks for caring.
Excellent care dr listen to me.veey professional. No wake time. Problem solved. I would recommend it.
Office very clean!! Staff was exceptionally nice. Wait time was not very long. Great place to go!!
People were very nice. Super busy but I expected that with all the covid going on!
Nice doctor went to get tested and there was ppl walking in that where all ready positive kinda scarey but just made it more real but seemed like a ok place
Super sweet staff, in and out very quickly, super easy process
Super nice people may wait awhile to see someone but its totally worth it.
Good NP, very slow service (over 1 hour for a rapid Covid test)
Went in for bronchitis and needed someone antibiotics, got in a little slow after tons of paperwork to fill out. hope my next experience is better.
They were very understanding of my problem and the doctor took extra time with a question I had
Everyone is very nice and fast. Definitely a very nice place! I love the doctors and nurse practitioner!
Very professional and concerned for their patients quality of life.
Quick service, very friendly and helpful staff. I would definitely go there if needed again
First time to Middletown location. Quick, very, very nice staff. Will go back to this location in the future.
4.1 (199 comments)
Review №1
2022-02-10Beautiful people isnt about the outer looks its about the inside of a person. So I had and always have the best care at CareFirst location in Middletown Ohio on Briel ave. The Doctor was absolutely knowledgeable and understanding. She took her time listening and teaching what she knows about her knowledge of Doctrine so Im glad and thankful she was there not just for me but others as well. I have to say this as well shes a very beautiful person inside as well as her beauty outside. May God continue blessing her and family. Thank you
Review №2
2022-02-19Prompt, knowledgeable, and courteous treatment. Check-in was quick and simple. The receptionists, nurse, and physician were all friendly, professional, and demonstrated expertise. I was very impressed, and definitely recommend this office if you are in need of good urgent care!
Review №3
2022-06-06Extremely friendly and accommodating associates. The preliminary paperwork and registration was self explanatory. Got right in to see the Doctor. I gave it 4 stars because the facility could use a coat of paint and a right good scrubbing.
Review №4
2022-05-29Have gone to this location multiple times usually on weekends when we can’t get into our dr and it’s always a pleasant experience going there. Admin is polite and quick . Waiting is usually 5-10 minutes regardless how busy they are. Nurses, nurse practitioners, and Drs treat us very polite and make sure we understand . I would highly recommend
Review №5
2022-02-17The nurses are extremely friendly and very forth coming in answering questions and making sure you understand everything that is going on. I dont go to the Dr often but if I have to have test done I will go back again. I did not leave stressed out and I was not throwed into a seizure from being super stressed.
Review №6
2022-06-10I’ve been to this urgent care twice now. Once last month. And then today. The first week of May I went presenting with symptoms of severe coughing. Unable to eat or drink without throwing up. That night prior to my visit I was throwing up every 30mins bile and blood. The doctor did a Covid test on me and a flu test. Both came back negative. She told me to stay hydrated and drink pepto. Over the next few days my symptoms kept worsening and I lost a dramatic amount of weight. I ended up getting admitted to the hospital for gallstone induced pancreatitis. It was a fun month battling symptoms. On May 31st they had to remove my gallbladder.Ok, things happen. I wasn’t willing to give up on the clinic over one incident. So I was in there about 45 mins ago due to a UTI. This year has been terrible. I’m 10 days post recovery. On my paper I wrote I use the Kroger on Town Blvd. when the doctor saw me, she asked me what pharmacy I use. (Same doctor as in May). I told her I use Kroger on Towne Blvd. I went to pick up my prescriptions at Kroger to find out they had nothing in their system regarding this. I had to call them to find out what happen. Apparently they said in my chart I said CVS?I am never going back there.
Review №7
2022-06-08This is the most unprofessional place I’ve been to- and I live in Middletown. The two older ladies that check in people are so unprofessional and spent the whole time talking bad about a patient that came in and couldn’t read the paperwork. They also were on their phones almost the whole time. The lady that came in to do vitals sounded so sick and kept sniffing. They were very rude and condescending to the patients that weren’t knowledgeable on how to check in using the QR code. The PA that helped us was quick and pleasant.
Review №8
2022-02-11I went to this urgent care on a “please help me” basis. I’ve been non stop vomiting for 9 days as of today. The two ladies at the front desk (Amy & Megan. If I got those wrong, I’m sorry lol.) they knew that my insurance wasn’t in place until tomorrow. They done everything they could for the doctor to see me. The PA that was there today (Melissa Kite) I can not thank enough. She sat down with me and brainstormed what all possibilities it could’ve been. She checked me over, prescribed me a few things and referred me to a specialist. I’ve been trying to get into a specialist for four months and she was the first doctor to sit down with me and actually listen. She thought outside of the box, asked me how I felt about the things she was saying. She actually cared. 10/10 will recommend.
Review №9
2022-07-13Didnt wait long! The doctor was nice and listened. I was in room one the floor was very dirty with qtips on the floor... but I got excellent care... and signing in on your phone is hard for the ones that cant see.
Review №10
2022-06-18Our visit was quick and the three ladies we encountered there were awesome and friendly. Ms. Thea (an LPN, I believe she said) was amazing and funny, she made my daughter very comfortable.