Enterprise Rent-A-Car in Cincinnati
Categories
Location on the map
Cincinnati, Clermont County, Ohio, US
Site: https://www.enterprise.com/en/ca...
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:9AM–1PM
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
Rented a car to take a long weekend trip out of town. The vehicle was clean, ready on time, reliable and comfortable. Staff at Enterprise was kind and easy to work with during pick up and drop off. Booking online was super simple.
Never rent from this establishment. My daughter rented from here and the tags were expired (Jan 21) and it’s February, when she returned the car her own vehicle wouldn’t start she has 3 babies under 4 and asked the clerk for help to jump start her car and Andrea the clerk refused to help her first saying they had no jumper cables ( really ? You are a car rental business and you have no jumper cables?) , then when my daughter said she had her own, then the excuse was “it’s a liability” well, we didn’t ask for her to jump it with an enterprise car , an employee could have used their own vehicle and been nice enough to help jump the car. Let me also mention it is freezing outside as well. There was also no effort made by anyone in enterprise when my daughter asked for help as far as making a call, or seeing if another business could help. My daughter went next door to rent a center and hey we’re happy to help. If “Andrea” is the kind of person Enterprise has representing their business then I do not ever recommend using this company ever!The lady at corporate who took our call was very embarrassed that no one tried to help my daughter and couldn’t believe what she was hearing. Hopefully my daughter will get the call for an apology .Thanks for your response Chris, we called corporate and we’re supposed to receive a phone call from the district manager , that didn’t happen.
Had my car at dealership for repairs. Enterprise brought rental to me. They were very nice and quick. Process went smoothly. The rental car was not as nice as mine getting fixed and had steering problems, but I did not complain.
This is the most friendly and helpful staff that I have experienced at any car rental. They talked to me about possible discounts and took the time to show me the features of the car. Id drive across town just to be able to deal with this location.
Excellent service, Pick & Drop as well as best staff to work with. highly recommended
Andrea was amazing, great customer service and professional even while being overwhelmed with customer(s) and not enough cars to cover everyone wanting/needing rentals. Service with a smile.
Im giving a 5 star review since the customer service was excellent. Justin was friendly and helpful; so were the other two reps. Im sorry I cant remember their names; maybe Tracy and Buddy. I do wish the overall cost had been lower but I cant complain about the service.
The customer service was great! We had a standard rental but they were out of the vehicles in that class which was a vw Jetta or similar and we got a free upgrade to a Hyundai sante fe! The car was beautiful and great on gas for being a midsized SUV. We also left some of our stuff in the car when we returned it and I called they got everything out and we were able to come back and get our stuff. I couldn’t be more happy with our experience with this location. Definitely will go back and rent another car for our next vacation.
I Love Enterprise Rent-A-Car! I have 15+ year-old cars. These are great for local driving. But I also travel out of town 3-5 times a year (and I prefer not to fly if I can drive there). So I chose to rent a car for these out of town trips. And Enterprise is perfectly set up to help me do this. This Eastgate location is within a couple of miles to my house (so theres no driving to the airport just to rent a car). They will pick me up and drop me off at my house, which makes Enterprise one of the most convenient rental car agencies to use! Another reason I prefer to use Enterprise is I know the staff will always be super friendly, helpful, and knowledgeable about their product.
Late Thursday afternoon and I needed a car for the weekend. I stopped into the Eastgate location and they were kind enough to call Withamsville to reserve a car for me. Service at both locations was fast, friendly and professional. Excellent experience all the way around.
When arranging for a rental, I specifically indicated that no additional insurance was needed. When the vehicle was delivered to my daughter at the repair shop, she received a very hard sell on the insurance, even after this had been prearranged....and she did initially confirm no. In the end, the salesperson somehow got her to sign, $40 a day! So, my credit card was charged over $400. I am posting this 2 months after the incident because Ive been trying to work directly with eastgate enterprise. I even suggested splitting, as they are using the she is an adult argument. This has been to no avail, so please be aware of this practice at enterprise. Ive been a loyal customer for over 10 years, but will use other rental companies moving forward.
The service at this Enterprise location was outstanding. I highly recommend them if you need a rental in the Eastgate area. My car is in the body shop, and I can just leave the Enterprise car there, and they’ll pick it up later. Their service is the best in the area. I won’t go anywhere else.
Extremely disappointed and WILL NOT be re ting from e enterprise again. I made an online reservation on 9/6/2019. I made it to pick up a car at 9:30am on 9/10/19. As I am pulling in on the morning of my reservation, Enterprise calls me. I was running a few minutes BEHIND (It was 9:40am or so), so I assumed it was to ask where I was. I answered and they decided to inform me that they have no cars available and had been overbooked but I could wait 2 1/2 hours for cars to come from Chilli9or I could go to CVG airport to get a car. At this point, I had to be in Indianaplis in about 3 hours. Absolutely no way i could wait, and i dont have a major credit card to use for a deposit so going to the airport wasnt an option. I understand things happen, but to wait until technically AFTER I was supposed to be there made me very upset! They knew when they opened those doors that morning, they were overbooked. Ruined my entire trip and I missed my meeting in Indiana. Will NEVER even consider this company again for a rental car.
I had told them ,when I arrived to pick up the car ,that our flight was really great with Allegiant Airlines, Enterprise told me ,that they were going to make sure ,my day was going to be even greater with them .And it was !!!!Great friendly Service, we loved the Malabu they had waiting for us.Thanks for being so wonderful to us.We were here in Ohio ,for a Celebration of Life in memory of my Granddaughter.That was killed in an auto accident, you guys helped ,made it a little easier.Thank you so much.Florence Haas
All the agents were friendly & possess great customer service skills. The vehicle I was provided was very clean & operated just fine. I’m very pleased with my experience.
I had an awful experience from the start with enterprise I was told my car would be waiting for me at the body shop. It wasnt they showed up 10-15 minutes later walks in and ask me do I need a car? And wants to drive me back to the rental location even though I was promised it would be waiting. I explained the situation and he says your choice buddy. As soon as I said Ill just call the office he hopped in and left me at the body shop. Did not want to help me figure it out at all he could just care less.
Andrea ist the best. When I need a car I always go to her, cars are clean and service is just great. Thank you!
My experience with enterprise could not have gone any smoother, the service rep was friendly and fast. the car was fabulous and spotless.the return service just as speedy and friendlyI will absolutely rent here again. ....................................................................................................................................................
I had a reservation to pick up a car. I went to pick up the car. I was informed there was no car available. They had my reservation, they just didnt have a car and apparently neither did any other location.What exactly is the point of a reservation if there is nothing available? What I am actually reserving? Im not sure if this is location or company specific.
Friendly people, great car, even got an upgrade! Easy to do business with them.
Excellent customer service. Great selection of cars, and as always affordable, continuing to update service with new technology to make check-in and check-out painless and easy, always offering free upgrades which is a plus.
Rented a Kia Optima for our vacation trip to Florida. Eastgate Enterprise was very accommodating. No issues with their service . Will rent from them again in November.
Im satisfied with the experience. Helpful staff. The insurance prices are absurd but my rental was clean and I had no issues.
Very friendly and went out of their way to take care of my brother. GREAT customer service! Enterprise truly did show customer appreciation.
After having rented a vehicle for over 6 consecutive months as an Enterprise plus member I requested consideration with a concern that arose unexpectedly requiring a one way rental. Unfortunately my request was flatly denied.
Price was unbeatable. Staff was extremely helpful and very professional. Car was clean and nice. I would rent again for another trip.
The man behind the counter was irritated with me for backing over a two foot concrete abutment at 30mph when I was testing the rear end for stress factors. I assured him that I was a responsible person and then I took his pen.
Great team at Enterprise Eastgate Cincinnati. They go above and beyond to take care of customers. Very flexible and accommodating on all occasions! Highly recommended.
I had such a terrible experience with the Ohio Pike location that the manager at Eastgate gave me an automatic quadruple upgrade and even called after I returned my rental to make sure everything went well. Much better service at the Eastgate location!
The best people and a really wide selection of vehicles to choose from however call in advance for weekend rentals so you do not get disappointed.
Everything went quick and easy. Enterprise is the best place I will always go to get a car.
Horrible customer service..I had a reservation set up and they screwed that up causing me chaos trying to find a last minute way to get to my own wedding that was out of state..I will never try to rent from enterprise again due to them causing more unnecessary stress during an already stressful week for me..thanks a lot enterprise, u lost my business forever!
Showed up with my reservation and staff was great! Very professional and great customer service! Thanks!
Waited 45 min to be picked up ,they should just drop this service if they cant schedule it properly.
We had a great experience with the car, it was comfortable, had plenty of room, no issues and up to date!
Zach did an amazing job with my rental. He answered all my questions. Was very friendly and professional highly recommend
Great people, great service.I offered to drop off the car when I was finished with it and they insisted they pick it up for my convenience.
Very friendly and attentive staff.They are always polite, cheerful and helpful. My experience with the team at Eastgate square was excellent. I highly recommend.
They were great people and really nice i would send anybody to them to rent a car.
I always rent with enterprise when traveling out of state. Have never had any issues.
Nice friend friendly people, thank you Shanna
Excellent experience with Enterprise. I would recommend them to anyone.
Great customer service. Great car. Great trip!
Good customer service, especially when have an issue when traveling far from home.
Best rental car service.
If you need a rental car I recommend this place
The Eastgate location is great: excellent prompt and friendly service!
Always have a good experience when renting from here!
Awesome helped us at the last Minute
Great customer service and very quick highly recommend
Didn’t get a car they were out for a few days
Very good rental location.
Not that helpful. Gave me a car with very low tires.
Very helpful staff especially @cory
Fast excellent friendly service
Great experience from beginning to end😊
Very nice and great to deal with
Not bad
Need more car options.
Great staff!!! Very professional!!!
Great customer service.
Easy rental process
Great place to rent from
Great service.
Total reviews rating 4.5
74 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-03-02I would definitely recommend this place to anyone needing a rental car. Chris was extremely helpful and professional. He even stayed late on a Saturday to make sure we got a car. The customer service was nothing short of amazing! Thanks Chris!
Review №2
2022-05-28I can’t say enough about this location! Brittney is always so helpful, kind and professional. She is literally why I keep coming back! Thank you Brittney for restoring my faith back in Enterprise.You guys definitely hired someone who truly understands customer service!
Review №3
2022-04-20Got a rental car from an insurance claim after I hit a pothole their service here was great never had one single problem with there car or anything just don’t go to fire stone in Eastgate it’s horrible
Review №4
2022-02-18Great place to rent a car friendly staff and they will do anything for you just ask them if you need help everything went smooth. They also have clean cars and keep them in top notch safety for you to drive
Review №5
2022-02-01Car was well cleaned and well maintained, but thats not why they get 5 stars - there was an issue/miscommunication with the shop that was supposed to be paying for the rental, and rather than billing my card on file they called me and explained the situation, then gave me the weekend (since they called me at EoD Friday) to get ahold of someone and talk it out on Monday.Great customer service, truly understood my needs and helped me out!
Review №6
2021-01-29I was in and out within fifteen minutes when I picked my truck rental up. The guy that checked me out was friendly, explained everything, and got me on my way. The truck was awesome. Clean and fun to drive. The return process was even faster, the lady that checked me in did the inspection process, printed my receipt and had me on my way. It’s refreshing to do business with a group of people genuinely there to help with a smile. I recommend Eastgate Enterprise and will return again.
Review №7
2021-10-22The people here were pretty nice until we got our bill. We found out that we were double charged when we added a driver. We called and tried to figure it out and get some of our money back, but they refused that they did anything wrong on their end. If you go here make sure they don’t charge you extra.
Review №8
2021-08-16Driver who was supposed to bring us the paperwork for the rental was extremely late. We called the office several times and the body shop owners called too. They assured us they were “en route” each time. That went on for over an hour. We were only 30 minutes from Enterprise. This was planned for weeks.
Review №9
2021-04-07Rented from Eastgate Ohio area. I had made the reservation weeks in advance. We get there to pick up the midsize comfortable car. The lady there said I just rented that car to someone. Why would you do that when it was reserved? She gave us an upgrade. RAV4 like riding in a buckboard. Horrible vehicle. Dropped it off 2 days ago; still having muscle spasms in my back. I had another car rented for this coming August which I canceled. Also, the credit card I used was compromised. I had not used that card anywhere else for weeks. Either the lady there violated my trust or Enterprise has been hacked. I was assured that they do not sell my info. Very disappointing experience. Will never use them again!
Review №10
2020-09-28In more than 25 years of traveling and primarily using Enterprise for a vehicle, I have never had a worse experience. Part of my rental was to be paid for by a car repair company. When the company(over the phone) tried to pay their portion, it took them over 20 minutes to figure out a total for them, most of that time, we were on hold. They knew three days in advance, how much my portion was, why the long time to figure out the balance? This location seems to be unprofessional and not trained enough to be in front of customers. Not sure if we will give them another chance or not.