Candlewood Suites Cleveland South - Independence, an IHG Hotel in Independence
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Independence, Cuyahoga County, Ohio, US
Great stay during a questionable time for customer service. The place was spotless and always smelled clean when you walked into the building. The front desk was very helpful and assistant in any requests we had! And the pool was a great plus! Would stay here again.
Only one minor complaint, the room was noisy. Not from the outside, the HVAC was constantly turning off and on, the fridge compressor was no better, and it seemed like the water line went through my room and then to every other room in the whole hotel.Good thing I travel with a noise machine! It leveled out all the ups and downs and allowed me to enjoy all the great things this hotel has. Friendly staff and clean rooms.
Very nice and clean hotel for the money! Having the kitchenette is very handy. Taking one star off for not having daily maid service. I know this was ruined by covid for most hotels but its annoying I have to take out my own garbage and get additional towels at the front desk.
We were in town for a special day camp for our kids. This property worked out great for us. Centrally located, clean suite, safe area, nice kitchen. We were glad to be able to use the pool and fitness room at the Holiday Inn (connected by a hallway). Free use of the laundry room was awesome. And I was able to work remotely in the suite while the kids were at camp. There were some items in the kitchen, but I did go to Dollar Tree to get a few more dishes and glasses. Overall great stay.
The first room I was given was filthy and there were crumbs everywhere and the floor was greasy and slippery, wet paper towel came up black.Of course this is completely unacceptable and because of this and the reason given to me by the general manager I won’t stay here again unless I can stay on level 4 or 5.The manager gave me a room on level five. She said levels four and five are where the good housekeeper’s work and she reserve those rooms for the elite or premier members of their points program. After I receive my new room it was clean enough in other words as clean as a regular hotel room would be. I really enjoyed using the kitchenette to cook my meals and the refrigerator to store my beverages and food. The bed is super comfortable and the sheets are super soft (I sleep on a Tempur-pedic mattress at home). All of the employees were extremely nice and I feel the customer service is excellent. The room was so dirty however that I can’t stay there again and they really should close part of the hotel if they’re not gonna be able to clean the rooms properly.
Hotel was nice and more affordable than other options in the area. Jayla was great!
My stay was great but my car was affected by the building next door durning an asphalt spray and we weren’t notified so we had to file a claim through our insurance. The hotel is not responsible for the cars parked in their lot but failed to notify us. They went notified by the building next door either but that still doesn’t make it right. We had to pay a deductible and hopefully they can go after the asphalt company. Overall the staff was friendly, clean and took great care of us outside of that. We stayed there for 2 months because we were relocating. The manager and staff were super accommodating overall great experience. I would highly recommend ive stayed at a few hotels since being back and I wish I choose them each time but prices varies.
If I could give 10 stars I would!! Rooms were immaculate, beds super comfortable, location was perfect to go back and forth to the city. Having a kitchen in the room made our stay very enjoyable. Sherman at the front desk was beyond wonderful. He was kind, cheerful, friendly, very helpful and his recommendations were spot on. He went out of his way to make us feel welcome. There is nothing better than a nice, smiling person at the desk after a long drive to make you feel at home and reassured that you chose the right accommodations. Everyone on staff that we came across was friendly. The manager was very helpful, answering my email questions right away. We will definitely be back!
If I could give 10 stars I would!! Rooms were immaculate, beds super comfortable, location was perfect to go back and forth to the city. Having a kitchen in the room made our stay very enjoyable. Sherman at the front desk was beyond wonderful. He was kind, cheerful, friendly, very helpful and his recommendations were spot on. He went out of his way to make us feel welcome. There is nothing better than a nice, smiling person at the desk after a long drive to make you feel at home and reassured that you chose the right accommodations. Everyone on staff that we came across was friendly. The manager was very helpful, answering my email questions right away. We will definitely be back!
Newly appointed rooms. Very helpful front desk. I like the walking shower, brightly lit bathroom.But the induction stovetop is unoperational. There is one coffee in the room and also coffee station at the lobby
I want to go there again. The wife selected this place for us while I was there on business and its everything you look for in a room. Easy communication, quiet location, VERY clean and affordable. Its about 12 minutes away from downtown Cleveland, which is a good for us because that is a very busy area so I didnt want to be TOO close. Nice little area for refreshments and other needs and never felt rushed to checkout.
Ive stayed here on two separate occasions. Both times were a positive experience. Seemed pretty quiet.
We are currently living in Temecula, CA (between homes) at a sister facility. Going from one hotel to another can be mundane. But the location of the hotel and room location made up this a better experience. The room was clean, hottt water, 150 television channels, relaxing bed, the clock had a nightlight built into the base (USB PORTS AND CONVENTIONAL PLUGS; where can I buy that clock?). Lots of storage and towels; the room was well stocked for my 5 days stay. With the location of the hotel I was able to zip to and from via freeway or streets. To many restaurants in the area to choose from. The staff was friendly and courteous.
I love that this hotel had a full kitchen in the room. The staff was very nice and helpful.
We got there very late after a very long day of driving. The night shift guy gave our room away to a coupl that wanted to be closer to the elevator. We had 6 people and booked a room that would allow 6. We instead had to stay in a room that only slept 4 for 2 nights. We did get to move to the right room. We stayed a total of 5 nights and our room was never cleaned. The manager did give us a discount on 4 of our 5 nights. And we did get a free breakfast
I feel that my rating was great and I am a platinum member of the Priority Club which proves I stay in many hotels. I am very picky and this is the highest rating I ever gave a hotel stay.I hope it stays clean and continues to have a superior staff.
We loved this hotel, we just wanted a night out. Great location. The winking lizard is across the street and Topgolf is around the corner...cant beat it, right off the highway. The room was clean and stocked with great amenities.....love the full fridge and ice making capability, hallways were beautiful, clean and smelled nice.
The hotel itself is so clean and fresh smelling! The only issue that I had was the 30-35 minute wait to be checked in. Other guests begin to start looking for assistance to get me checked in. We went over to the Holiday Inn to see if the front desk person could be of assistance. She started going floor to floor looking for whoever was supposed to be at the front desk of the Candlewood. The young man finally emerged out of the bathroom on his cell phone. The next business day I made two attempts to contact IHG customer service, only to waste almost two hours on hold to only be disconnected.
We were greeted by Chryslian at the front desk and she was very friendly and helpful. We had questions about the fitness center and she was very knowledgeable about the property. She informed us of the complimentary laundry as well which was helpful. It was so nice to be welcomed after a long trip. The room was well appointed and the bed was very comfortable. I would stay at this hotel again, especially with such great customer service.
We love the service of the hotel and the clean rooms that you provide are outstanding. The eat in kitchen was the reason we pick your hotel and we were not disappointed. We will definitely be back every time we visit Cleveland. We were sure if you guys service breakfast but we find out next time we visit and we can wait to come back but for more then one nite.
The hotel room and suites are great and excellent for medium term stay. The rooms are modern and clean and the price is great for such nice accommodation.The best part was the caring and great service from the front desk especially Mr. Joseph SmithThank you for very pleasant stay.
The hotel was clean and quiet but, it is attached to the Holiday Inn. Parking is a bit of a struggle, we found it easier to park in front of the Holiday Inn. There is no pool at the Candlewood so you have to use the Holiday Inn pool and get a key card from their front desk. It was a little awkward walking through 2 hotels to get to a pool, other than that it was a great stay. The area was easy to get to and the Winking Lizard and Melt were awesome restaurant options.
Stay anywhere but here. We wrongfully assumed this place was connected with the Holiday Inn brand and would have the same standards of cleanliness you normally receive at the Holiday Inn. We were WRONG! Room smelled like dog poop, had hole in carpeting, floor was ungodly sticky, bedding was not fresh, sink faucet spun completely around and was useless. Desk staff were ghosts - always a sign stating they had stepped away when actually they were outside smoking. Looked like a homeless shelter - bags of trash and debris in hallways. Utterly disgusting.
Hotel clean and convenient to Cleveland clinic husband had double transplant so I was there for a couple weeks. Just wish personnel mire friendly. The one nan behind desknwad friendly. But valet needs improvement and the concierge never remembered me. I was in and out told why I was there face him tips. But was little help with my situation. Restraunts food good but think the breakfast buffet over priced.
I booked a 2 room suite for a 3 night stay. Hotel took from my account full amount 5 days before I arrived.When I arrived I was given just a room with a king bed no suite and no 2 queen beds no kitchen no living room. Even though I paid in advance. I went to the desk and was told sorry we will discount you the room. How was I to put 4 people in one bed for 3 days.?I hate to write reviews but I’m 2500 miles from home and paid in advance for this.They are refunding me but I spent the next two hours looking for somewhere comparable to stay and there was nothing.Needless to say I do not recommend Candlewood Suites to anyone.0 star rating
Traveling during the COVID-19 pandemic is stressful enough, but theres nothing more you want when you get off the road after a long day of driving than a comfortable hotel bed. This was my first stay at this property, it seems relatively new. The room was modern and well decorated, most importantly clean. The bed was comfy as well.Extra credit here to Joe at the front desk, who was incredibly friendly and helpful during my check-in! I will definitely be making another stay in the future.
As this stay was in the middle of the Covid pandemic I knew there were some limited amenities such as no hot breakfast and using the pool by reservation only. I was not prepared, however, for there to be no comfort items and minimal hospitality. Upon check-in the front desk employee was friendly, however, he gave incorrect information regarding breakfast options and did not provide instructions on pool usage. The room was stale, fans should be kept running to improve air quality during the pandemic. The linens on the bed were very wrinkled and the conditioner bottle in the shower was empty, leading me to wonder how thorough the room had been cleaned after the last guest. I went to Walgreens and bought disinfectant wipes and spray to ensure things were properly wiped down. The hotel does not offer daily housekeeping and the responsibility was put on me the guest to hunt down a housekeeping employee to exchange my dirty towels for fresh ones. There is currently no hot breakfast, but I did not see an area where this could normally be served anyway. There was no continental breakfast options that would have been simple to provide such as prepackaged muffins, bagels, cereal, yogurt, etc. The hotel shares the pool with the connected Holiday Inn and is currently capped at a maximum of 20 guests at a time, but you are unable to make a reservation at this hotel, you have to walk over to the other hotels lobby and wait in line to speak to someone. The pool is not close to sleeping quarters in this hotel so you feel paraded about while transiting to the pool. The beds were extremely firm and I had a very difficult time sleeping; in fact, my hips hurt the entire following day as we navigates multiple museums. The parking lot is situated far away from the front lobby, giving a perception that this hotel was an afterthought to the Holday Inn, and was inconvenient. For the daily rate the hotel charges I was extremely dissatisfied and disappointed.
Stayed in a king bed suite this past weekend. Room was clean. Dishes were all still in dishwasher and there was no TV remote or coffee maker. Issues were brought to staff attention and resolved. Overall good experience.
Overall a nice hotel but I had trouble checking in as did others. They were having computer issues that had us waiting for half of an hour to check in. They keep making these suites smaller and smaller. Kitchen area is in the sleeping area. Everything is cramped. Bathroom was small with very little sink space. The towels were terrible. They looked new but were very hard and scratchy. There was no ironing board in my room. Besides these few items I had a good overall experience. The staff were friendly and apologetic about the computer issues. The hotel is close to shopping and restaurants.
If I could give 10 stars I would! I love this place and its actually the only place I will stay when I need a room.
I would overall recommend this property. It is recently remodeled so it is fresh and clean. I was not crazy about my room layout, but I was there for one night. I did like that is connected to the Holiday Inn so you can go to their bar. The only issue I really had was that when I checked out the person at the front desk did not wear a mask, as well as a patron who was checking out in front of me, did not wear a mask as well. Take that for what you will.
Renovations are great. Location is nice with lots of restaurants around. Great stay
The reason I booked this room was to find a good rate just out of the city. Info on hotel talked about a remodel/update. The hotel was not the best. Set up was strange, parking was inconvenient. The property was not as nice as it appeared online. Wouldn’t recommend this.
Nice new hotel.They were having computer issues and a couple of us had to wait a half hour to check in. The staff was very friendly and apologetic. It was not their fault at all.The suites keep getting smaller and smaller. This one had the kitchen area right next to the bed.The towels looked new but felt like sandpaper. The bathroom was small with very little counter space.Very close to restaurants and shopping.I might stay here again if the prices stay low.
Friendly staff did everything they could to see to our needs. Comfortable room. Full kitchen made it convenient for anytime snacks or quick bite was able to enjoy leftovers from a great restaurant
Great hotel modern and clean. Front desk staff need to be more attentive. Front desk staff was always friendly and helpful when they were available!
I had the pleasure of staying two nights in a double queen suite. Upon arrival, the front desk staff was VERY welcoming. My family was reassured that if there was anything needed during our stay to not hesitate and call the front desk or stop by. The gentleman Kevin was super courteous and attentive. He went way above and beyond. It was just like southern hospitality, while in Ohio. Kevins customer service abilities were on point! He has surely impacted our stay and is the key factor in us staying there in the future. I have stayed at numerous hotels, as I visit Ohio frequently, and this has by far been one of my BEST stays! I am excited to have found a new place to stay during my visits. I was glad that the hotel offered complimentary washer/dryer. It was also a Blessing to us that we were allowed a late check out. There was a young lady Dashini was super pleasant and accommodating as well.
Very informative at the front desk. The room was much better than our friends room at another room at the same price. The only thing that wouldve made it better would be a bathtub!! Im not a shower person.
I could write a book about how accommodating CWS was during a very difficult time in my life where I just needed a place to call home. In the midst of going through 6 weeks of radiation my search for a hotel in the area closest to the hospital landed me at CWS, and Im so glad it did! As an extended stay hotel they were able to offer me a GREAT price on my extended stay. Everyone I encountered was always very friendly. The room was clean. We also received cleaning services once a week per their rules during this time. I will be returning just to relax when the pandemic allows for it. Thank you CWS!!!
Had high hopes that were not met. Really not a suite hotel. Studio is just a room with a kitchenette. No separate sitting area. This was disappointing. New and clean overall. Poor shower pressure. Nice to have large refrigerator. Need to keep air on at night. Walls pretty thin. Poor enforcement of Covid policies. People in lobby area sitting without masks during my entire 3 day stay. Less expensive options with better water pressure and separate sitting area nearby.
Defiantly would recommend. It was very comfortable and modern. There were only two issues. Number one: the staff. The lady who took care of my partner and I that evening when we came in, well, she was not the kindest. No communication skills. We were waiting and she just stared at us? We were waiting and it became awkward and uncomfortable. Not the best customer service or communication skills what so ever. The whole conversation with her was uncomfortable. Secondly, the bathroom crevices were a bit nasty. Defiantly not much time taken to really clean spots that people don’t necessarily look all the time. I do only because I’m a clean individual and care for my child’s and partners health and safety. Also, there was a used half empty roll of toilet paper and paper towels... if they were concerned about health especially with COVID, wouldn’t you change those things? I threw mine out and used the extra roll available. Certain things just aren’t meant to be passed on from other strangers. Kind of gross.
Modern hotel in good shape. Good location and friendly staff. Unfortunately all 4 nights I was there. A group of loud people next door made it difficult to sleep. The walls are so thin you can hear normal conversations in adjoining rooms.
Nice hotel, friendly staff. Clean rooms. Laundry on each floor is really convienent. Nice that you do not have to go down to the first floor. Good place to stay.
Top notch customer service! We were greeted by Chryslian who was very friendly and welcoming. We had questions regarding the fitness center and she was helpful and informative. The fitness center is well equipped with more machines and free weights than most hotels. The bed was super comfy and the room was well appointed. I would stay here again!
Sticky floor, old gum on the desk chair, linens that were not fresh, tissues pulled out of the box in bathroom, and next door neighbors partying loudly at 2:30am. Also, there was great confusion about a cart to transport luggage.Would not stay here again.
When I checked in I was told i would be on the highest floor - so I could avoid the hockey team staying at the hotel. Great. LIttle did I understand that I was blocked in the middle of the floor - with hockey team rooms on both sides of me - running down the hall for 2 days - ppl in the hallways, doors slamming, loud voices talking until 2am - kids playing soccer in the hall etc. Was a miserable stay - dishwasher was clogged with dirty water. Very disappointing.
Very nice hotel and stay. I wish the website would have stated the pool is shared by the hotel next door or that you could only book 1 hour in the pool. Otherwise, my stay was great!
The door to the room barely shut all the way. You could see light through the crack because it was not installed properly. The faucet on the sink was very loose. Looked like dried urine on the floor in front of toilet. They don’t offer coffee and blah blah blah it’s sheeple covid times. Well at least provide bottled water so I can make it in the room. Staff was friendly though
My room was very clean!The staff was helpful and kind from front desk to EVS to maintenance crewThe value for my suite was great and so much room with walk in closet I was able to extend my stay with no problem and then leave a few days sooner due to my son being released from hospital sooner than expected. Thanks to all staff
Shorty and sweet review. Do not waste your money or your time by staying at the Independence Ohio Candlewood suites! There are numerous better choices within a very short distance of this property!
Overall the property was quite lovely. It’s in an excellent location, beautifully decorated and the cost was economical considering everything received (ie-full kitchen). Despite a few challenges with my stay, I still feel this property was a huge win for IHG and I would plan to come back. I’ll just chalk my issues up to being a bad day.
One of the worst hotel experiences Ive had to date! There wasnt a room available for us to check-in to until 6pm, which was not communicated so we just waited in the lobby for an hour. 6pm is when the event we were in town for started, which meant we got ready in the lobby bathroom. Then once we did get our room, we didnt even have hand soap or a coffee pot. In the morning, the walls and floor were wet from an issue in the bathroom above us.
This location is tucked away behind another hotel that I am familiar with, but I will never stay at the other location after staying at Candlewood. The staff was excellent! Everything was perfect! Best nights sleep at a hotel in years without paying an arm and a leg!This hotel was suggested by my IHG Rep and I was pleasantly surprised!!
Rooms provided more than enough space and having access to a little kitchen in the room was very helpful during my extended stay. Very friendly staff and was able to answer all my questions in a timely manner. I highly recommend this location.
Perfect for a one night stay. Check-in was fast and safe with precautions; room was amazing and very spacious and clean. Will definitely recommend to others that are traveling though!
Stayed here the first week they were open and was told we were the first to stay in our room. The hotel is modern and updated, room was comfortable. Wasn’t able to visit the pool due to covid restrictions but was told that it is shared with the Holiday Inn which is connected, if this is true that would be my only complaint.
I had a 2 bedroom studio suite. The room was clean. The bathroom was nice and large. Only complaint was that there wasn’t a whole lot of extra space in the room near the kitchen area. Overall, a very good hotel.
We have stayed at the Candlewood Suites at other locations in the past and were excited to find this new one close to the 480/77 and Rockside interchange. Very convenient to the best of everything Cleveland has to offer. This Candlewood is new and while the staff was still learning the ropes they did a great job. Very nice hotel. We will be staying here again.
1) front desk staff never made eye contact or smiled2) original room had a leaky refrigerator; replacement room had carpet tacks that poked the bottom of my bare feet3) suites lacked a table to eat on (only had a TV tray) and were supplied with less than 2 full sets of silverware4) coffee station in the lobby did not provide napkins or stirrer sticks
Place was nice and fairly new. Room was clean with all the conveniences even free laundry and laundry basket.
I was coming to Cleveland Clinic to have brain surgery and wanted to make sure everything was planned out and no hiccups. It started 8-12-2020 when I called in to make a reservation, Alexis answered the call I had to keep repeating everything and spelling everything out, she took half the credit card information I asked is this all you need and will I get an email confirmation she said no we don’t send them out I explained I would like one to be safe, I never got an email, I called later that day only to find out she had everything wrong so I told them to cancel the reservation I’ll reserve online. I went online that night and made a reservation for a king bedroom suite, got the confirmation email and I was all set. I get a call the morning I was to arrive letting me know I won’t be getting the bedroom suite all that is available is a studio which I didn’t want because of the surgery and wanted to go in a quiet area, I asked how can this happen when I made a reservation online Alexis proceeds to get nasty with me on the phone and at one point we are shouting at each other, I ask to speak to a manager Alexis told me there isn’t one and call back tomorrow and speak to a manager and hangs up on me, I call back and she starts yelling at me and I tell her I’m not going to fight with you on the phone I’ll deal with the manager. I get to the hotel check in and seen a note out in the open for public to see when they check in the note said “my name” is prone to flipping out and if she continues just cancel her reservation I was shocked to see that note when she was the one who got nasty with me and started shouting at me, now who ever seen that with social media probably looked me up and thinks I’m a psycho and that really hurt. I talked to the manager the next day and all she offered me was more points which I declined and then she offered me a little discount rate I said fine even tho I wasn’t happy, manager informed me that I’ll be getting a queen bedroom suite and not the king like I reserved I was still unhappy because why reserve online and you don’t get that. I had to wait for that room to be cleaned to move room, I finally get to the room and then the door is broke and don’t latch shut, maintenance is called he proceeds to “fix” the door which is wasnt fixed I had to pull up and push at the same time to make it latch shut , I go to make coffee and there is grounds in the basket I go to dump it out and notice mold has grown on the coffee, I have pictures of that, I go to dump the coffee in the garbage only to have to take the garbage that was left in there from the previous people who stayed there, the sink was disgusting, the floor was just as dirty, I’m sorry but you would think during a pandemic the room would of been cleaned but it wasn’t. I’m not a picky person by all means because I have stayed at 1 star hotels and have had better stays then this.
The room was quiet and comfortable and allowed me the space I needed for work and relaxation. The room was clean and the staff was very helpful. I would stay here again.
The first room: bathroom door wasn’t completely installed and no way for door to stay shut. Second room: half of electrical outlets didn’t work (checked gfi and still no power). ‘Kitchen’ faucet flopped around and clearly not fully installed. Shower backed up. Gaps in hallway and adjoining room doors were wide enough to see light on all sides and hear everything. Common areas: Ton of pot everywhere (halls and outside). Lots of food and trash in parking lot. Odd parking lot as it is shared with convention center. Save yourself the headaches and stay elsewhere as there are several great choices close by.
The property is fresh , clean and new. My interaction at the front desk left much to be desired. Made me wait while she conducted personal business. Desk clerk, she didn’t wear her mask properly. Did not acknowledge me as a spire elite member. She seemed like I was a bother or interrupting her , I was made to feel unwelcome.
Was charged a fee after using total point stay. Not sure what that was for and was not told what that was for. We were in a hurry to get to my sons football tryout and checked out around 6am so did not get to speak to manager about it. The bathroom was not cleaned either and I did not use the refrigerator because something from a previous guest was on one of the shelves. I washed my dishes before we used them I was not going to chance that.
Loved our atay we got automatic free upgrade because we used my points to pay for this stay. It was absolutely amazing
Hotel and staff are excellent. Rooms had a new electronic cooking top, no instructions in the room to use it. Had to have the front desk print instructions for me. Would rather have the old electric top. That was my only issue.
We just needed a room for the night but the staff was great and the room was clean! I would definitely stay here if I needed a room for an extended stay.
Fantastic place, loved all the extras and a great place to stay when I had activities in Cleveland. Other then the guy leering at the front door it was a great stay
Great stay at your hotel. Everything was clean and nice, tv was good and easy to operate. Definitely would stay again.
Great service, very clean rooms. short drive to most everything.this is a great place to stay to save money instead of eating out all the time.
The website said there were gazebo and grill and there was none. The bed cover had stains on them and there were hairs in the shower. There was really one nice lady at the desk who was very helpful but most times no one was at the desk
This was an enjoyable, cost effective stay with sufficient amenities and access to local venues even during Covid restrictions. They took precautions to protect its guests and provide very good service.
I stay in a lot of hotels for business, this ones one of my favorites. Clean comfortable quiet roomsWell definitely be going back when in town
Hotel was very nice, new and clean. Staff was professional and helpful. I will be staying here when I am in Cleveland on business. I recommend this hotel to anyone who wants a great stay in a clean, safe place.
$75.00 is way too high to charge for a pet fee. I would understand if it was held for potential damages/noise/smell but to just charge that much outright is too much. If traveling again with pet would not use Candlewood again. There was no designated pet walk area as other motels have. Would have been a bargain I would recommend if not for this charge. Please reevaluate this policy.thanks
When you are away from home, you want comfort and ease of living. The rooms are large and the larger refrigerator is great addition
As I said before we enjoyed this so much we cant quit talking about it... we go to Cleveland Clinic once a month and usually stay at the Intercontinental on the campus but because weve acquired so many points weve stayed around Cleveland also and then we travel also use our points I can tell you now without any hesitation its was the nicest room I have ever we have ever stayed in! InterContinental rooms are very very nice but nothing like this this is over the top... the cleanliness was superb the decor was superb the friendliness was superb... I mean we have been gushing about you guys ever since and instead of staying InterContinental when we go to Cleveland Clinic again were going to stay there its well worth it... interesting thing happened we didnt see a fan in the bathroom and thats the only fault we could find with the whole room absolutely and then we put a Kleenex up on the vent on the wall and there was a fan there that was sucking in the air and it ran all the time but you didnt hear it we was telling them downstairs about that and the head of the cleaning lady said she she thought about that not having a fan and she couldnt believe what we were telling her cuz she was worried about the mold building up if there wasnt a fan so she went upstairs and checked it out herself in another room when we checked out she thanked us again for telling her that... another great feature was not having a tub that you had to crawl into you walk right into that huge huge shower oh my gosh you guys are over the top! And just for your information I have never wrote a review before for anything
I enjoyed every moment of my stay. I felt safe, comfortable, and welcome. I have no complaints and would recommend Candlewood Suites to anyone looking for a home away from home.
Lovely stay and the staff was great. I was able to check in late without any problems. Checkout was a breeze.
We just loved the room and accommodations at this hotel. If parking and accessibility were upgraded, it would be perfect.
I had a great stay . My only issue is that the water wasnt running in the kitchen and there iron and iron board we asked for one we never got it.
Quality stay at reasonable rates. The staff are excellent and the amenities are perfect for relaxation after a long day enjoying Cleveland.
Must Stay for a Staycation. Thomas at the front desk was proffessional, timely, and friendly. Thank you Thomas. The suites are georgeously new. Quite nights sleep. Clean Clean. Highly recommend.
Nice rooms, super friendly and clean. Room was brand new and was obviously deeply cleaned.
Great location, clean and great people working, would stay there again next time I go in town. Really liked the room layout and the way the people treated us.
Before I actually got into my room to freshen up and rest, I had been sent to 3 rooms that wasnt accommodating and the last room I was sent to by mistake. After the run around I came to find it wasnt an iron or ironing board and I reported immediately and staff just said ok. I was too exhausted to even go any further
Perfect location between downtown Cleveland and other surrounding cities. Made it very convenient to visit friends. And very close restaurants. Wasabi is the best sushi place Ive ever had
Traveled to see my family to a red zone area. Candlewood handled my safety and other needs very well. I really appreciated the staff wearing face coverings, and their understanding of our needs for safety as well as a great nights sleep.
Overall state was excellent. Was able to visit with family and friends and see all sides. Would recommend it to anybody
This hotel worked out great for us. We were looking for a close place to family and recently had a bad experience at a different hotel. Everything went smooth here.
Great place to stay. Conveniently located within driving distance to anywhere. Staff was very friendly and helpful. Will stay here again.
Overall it was a good stay. Would have preferred double beds but the sofa slept comfortably so it worked out
Everything was nice except the bathroom had hair in it. Otherwise, I was pleased with the staff. Very welcoming and professional.
I had the best stay in a long time I really loved having a little kitchen in my room with a full-size refrigerator
Had a great stay at this Candlewood Suites Hotel. If you need to relax and visit the city of Cleveland this is a good location
Definitely would recommend this hotel - however our grandson was able to enter our locked room with a swipe of a credit card through the door jamb - this needs to be resolved
Staff was so incompetent. One lady had more cigs smoked on the job than hours worked. Might’ve been the worst service of any establishment I’ve ever had. Don’t stay here for your own good
Spacious room. Good blackout blinds. The pillows are fantastic. Wifi was strong
My lights were out due to a bad strom when I say Joe went more than out of his way to make it feel like an stay I have never experienced such a helpful individual...thank you
Overall great stay. Employees were courteous and cleanliness was great especially during the pandemic
Great place friendly staff great room love this place to the point where it could be my permanent hotel when I’m in the area
We loved our stay here and would come again. Awesome customer service and room. A wonderful ease to enter.
The staff was very friendly and the room was adequate.
The linen boy stole my purse out of the room, don’t stay here; their employees are thieves and all the good reviews are fake
My overall experience here was excellent! I would definitely recommend this hotel.
Nice place to stay. Room was clean. Staff was nice. Kitchen in the room was nice
Stay was good, front desk was very helpful. The suite was nice.
It’s a brand new hotel, everything’s nice and new and clean. Beautiful hotel with decent rates. This is a extended stay hotel that is connected to the Holidays Inn next door. Good choice!
Had church ⛪ meetings there,and the experience was wonderful 👏
Staying for a wedding- we couldn’t get into our room until 5. The man at the front desk told us there were Covid cleaning procedures
Clean and modern facility, bathroom is big and updated. Will stay again.
We were in Cleveland for a long hospital stay and multiple appointments. Everyone there was super friendly and helpful throughout the entire process
The hotel was quiet, room clean and good amount of channels on TV to entertain
Wonderful service and room quality/cleanliness. Only wish they still offered breakfast! :)
I will recommend this to anyone very nice good people very comfortable nice place to stay I really enjoy the kitchen aspect of the Room
I love this hotel, VERY CLEAN, very comfortable and the rooms are beautiful.
This hotel was absolutely one of the nicest Candlewood Suites I’ve ever stayed at. Staff was helpful and friendly.
Linen boy stole my purse right out of the room, employee’s are thieves, all the good reviews are fake, don’t stay here
Only bad thing I would say is the front desk staff called the morning of check out and asked when we were checking out, I felt rushed...other than that this pace was perfect!
Hotel and staff were great... I will be staying here again when in town.
Very nice and clean hotel and rooms. Friendly staff. Would definitely visit again
New hotel in good shape.. The parking facilities are not very good. Prepare for a long walk!!
The suite was very clean. Also it had all the amenities imaginable. I would highly recommend staying
Very happy to have stayed at this hotel. Staff is great and hotel is very clean.
Overall stay was pleasant , it was conveniently located around restaurants, and near freeway extorts.
Great hotel I enjoyed everything about my experience except that I wasn’t about to enjoy the swimming pool
Parking is unbelievable Holiday Is connected on the front so we parked and walked through their Libby to get to Candlewood.
Beautiful hotel. Amazing beds. Great staff. Deserves 6 stars
Very clean in common areas and the room. The staff were friendly and helpful.
I enjoyed it. The staff was pleasant and friendly. They accommodated my needs with check in
Top notch cleanliness, safety, guest at absolute center! Excellent stay, would recommend to anyone and everyone!
It was the best birthday gift ever the hotel 🏨 was beautiful cant wait to come back thanks for having us
It feels like a place away from home very comfortable try to stay everytime Im in town
Comfortable rooms with full kitchen. Clean and convenient.
Very clean and updated. Comfortable bed and nice amenities.
Great place to stay for vacation or work staff was nice especially Mr.Joseph and Housekeeper AWESOME
Generally a positive experience. The parking is odd and the staff can be impolite.
Dirty rooms, surfaces, floor. Worst part was shower backing up very bad. Pretty gross.
Great place to stay when you are not at home the best of alls motel or Hotel
The stress and sadness of my fathers funeral was made worse by bad experiences at The Crown Plaza (IHG) and Candlewood Suites (IHG) in Independence, OH
Clean rooms and great pool . Very nice get away or lay over.
Excellent Hotel, great access to local restaurants and with in minutes to interstate and Down town.
So glad I found this property. The property is new and has great amenities and a nice off-the-path location.
Great hotel very friendly staff. Hotel very clean. I would definitely recommend this hotel.
Joe, who checked me in, said he would look at the rooms issues. Never showed up.
Beautiful new hotel. Most comfortable hotel beds ive ever slept on.
Spotless. Staff was great. Room was awesome. Overall great experience.
Can’t go wrong staying here. Staff was friendly and accommodating
It was great ten thousand stars great front desks an it was a lovely place
Excellent hotel, the staff was exceptionally helpful.
Has to wait till 4:10 for a clean room.staff apologized for delay
Hotel was very clean and priced reasonably. Highly recommend!
Brand new building... great service and very spacious rooms!!
None I dont feel like typing a review at this time thank you Ian going to type a review
Loved the Candlewood. Staff was great, room was comfortable.
A nice tucked away treasure! This is by far our favorite hotel!
Arrived late at night and still was welcomed very happily!
I love it over all wish we can stay longer had a few problems but they where handle very personally.
My favorite hotel in Ohio, close to all the places I neededto visit.
Staff are friendly, swimming pool and gym are open with reservation.
Excellent hotel that is well maintained with an excellent location.
Everything was well thought out for the comfort of the suite guest.
Nicest hotel Ive stayed in.
Great place to stayGreat staffParking for commercial vehicle
Joseph, the front desk worker, was extremely helpful
Friendly, comfortable, clean and reasonably priced.
Walls seem paper thin. Could easily hear neighbors.
Great location to restaurants, airport, and downtown.
If you’re looking for some where clean and quiet this is the place.
It was the perfect resting place for business and pleasure.
Clean rooms and helpful staff.
Great rooms.
Nice place to stay really impressed
Its a nice place
NICE
Excellent, one of the best Ive been ❤️👍✅️
Total reviews rating 4.4
187 Reviews for Candlewood Suites Cleveland South - Independence, an IHG Hotel 2023:
Review №1
2022-04-25Very nice hotel. Our suite was very good. The only service experience was at checkin that was quick. Location is perfect next to a highway exit if you are driving through.
Review №2
2022-03-12Compliments especially to the front desk staff, who were so kind to us during our stay.Compliments to the room service for providing us bags and towels when needed.Great service and stay during my wifes pre and post surgery stay.Thank you all!
Review №3
2022-03-14We fell in love with this hotel. It is minutes from everything we wanted to do including downtown Clebeland. The room was spotless and quiet. The front desk staff were responsive, friendly and very helpful. We will stay here on our next trip to Cleveland.
Review №4
2022-05-06So just a tip about ur washers make sure you have housekeeping or some one clean them and what I mean is that when you open the door on the washer there is a rubber piece just inside prolly about 2-3 inches wide that can be pulled back it usually catch a bunch of dirt, hair and items coming from ur pockets and off the clothes and to be honest y’all’s are nasty I would definitely recommend looking into it
Review №5
2021-10-04Great views manicured grounds Olympic swimming pool out door patio full service nightclub bar and grill. Excellent restaurant for the early birds. Self service laundry at no charge to paying customers. Modern innovated luggage carts. Pots pans dishes silverware glassware dishwasher disposal. Over head storage iron and ironing board. Hot air hair dryer/blower. Crisp linen. Overstuffed recliner . And more
Review №6
2021-08-26The first room I was given was filthy and there were crumbs everywhere and the floor was greasy and slippery, wet paper towel came up black.Of course this is completely unacceptable and because of this and the reason given to me by the general manager I won’t stay here again unless I can stay on level 4 or 5.The manager gave me a room on level five where she said because good housekeeper workers” were assigned. I really appreciate the candor of the manager. She said level four and five are reserved for elite or Premier points members which of course would exclude me. My new room was clean enough and the bed was exceedingly comfortable the sheets were super soft and the air conditioner was very quiet. If I didn’t use earplugs I probably could’ve heard the neighbors but it wasn’t loud. I really enjoyed using the kitchenette and cooking my meals. All of the staff are outstanding and the customer service is excellent. After Covid they will probably be able to say all of their rooms are clean but they are not all clean now.
Review №7
2021-11-17My family encountered an unexpected emergency, in which our insurance company made the accommodations. Upon our arrival with a hour they had our suite available and ready. Sherman, Joseph and I forgot the other night desk gentleman name. They were so helpful during our time there. The only that would be better is more sugar and creamers in the cupboards. Overall, we will definitely be going back again.
Review №8
2021-09-16I stayed here for ~2.5 months and I will say that the value for such a long stay was well worth it. I think that if you are planning on staying that long, just pay the extra for the suite becasue I stayed in a one room and honestly it was quite difficult/depressing to be subject to a single room all the time. But that was on me. Aside from that, I read posts about the staff and professionalism. While I think that every staff I encountered were professional, I do think the service is not super great here--my room would not be cleaned weekly and I would have to call and make sure it would get done. Also, sometimes there would be no one at the front desk to answer the phone which was strange. I will say though everyone was nice and pretty receptive when I brought these things up which was a plus. To end this review I will say that if I had to do it again, I would definitely stay here because for the price it was a good experience.
Review №9
2022-02-14One of the best check -in experiences. Seemed like a new property, and very well maintained.Connected to the Holiday Inn, where you have Gym / Pool access.
Review №10
2022-06-23Clean and nice place to stay in.Free coffee but it will be even better if they offer free breakfast..