Cambridge Truck in Cambridge
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Cambridge, Guernsey County, Ohio, US
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Site: https://www.cambridgetruck.net/
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
I give this place a one-star because you cannot give them less. I had an appointment to look at a truck they knew I was driving two and a half hours to come and look at it they sold it the night before and never told me that the truck was sold so I wasted 5 hours on the road. This place is a joke.
Absolutely horrible dealership. Wouldn’t suggest my worst enemy to go here. Has no care in the world for what their customers think or have to say or just laws at all. Once you buy from them never ever expect to hear from them again for anything or help. They are nothing but teenage salesman that really have no idea what their doing. All they know how to do is sign papers to send you on your way with the truck you bought that has 9 things wrong with it.
Run from this dealership...they sold me a Dodge Ram that needed a camshaft replaced and several other problems. The check engine light didnt come on during the test drive, but as soon as I got about 10 miles down the road it started making a ticking noise and that check engine light came on. I tried to reach out to the dealership about making it right and all they did was avoid my phone calls. This is not how your supposed to do business. If you read all the other bad reviews apparently this isnt the first time. If your looking to buy a truck from this place your taking a gamble of the selling you a Lemon 🍋. I pray that the Good Lord have mercy on this dealership.
Costumer service was very good. But will never buy here or recommend anyone to this place. Bought my truck here 3 weeks ago 2 weeks into owning it had to put a LOT of money into it they weren’t truthful about what was done to the truck. Not only that but wanted to get some kind of warranty but couldn’t because of the age. So I was told “if you have any problems with the truck give me a call and we will work something out. Gave Cambridge truck a call about the problems and all they said was “it was sold as is nothing we can do” but just my experience.
I must say. that was honestly the best experience Ive ever had with a dealership. The customer service was excellent. The sales rep I had, Ryan Hatmaker was an absolute pleasure to work with, very easy going! The truck I bought was clean, and is everything Ive ever wanted and more! It was definitely worth the drive from Buffalo NY. Ive already started recommending Cambridge trucks to people I know! 10/10
EDIT: a year later Ive dumped over 6,000 dollars into this truck. You guys made it look decent on the outside of the vehicle, you repainted the rocker panels and ofcourse a year later it looks like garbage and rusty. You guys have taught me a very valuable lesson and that is to never buy a vehicle from you and always get a car youre buying inspected.
Bought a 07 duramax from Alec on 7/8/22. He went above and beyond to get what I was looking for. Had aFew issues with the truck before I left, and he made sure they were taken care of before I left. The only reasons I gave a 4 star, instead of a 5 star is because the inside of the truck wasn’t fully clean, and the oil wasn’t changed. Not a big issue for me, but it could it helps with less things to worry about. I’d come back again in the future if I was gonna buy another truck.
Great business, Great People Quality Service and selection. I’m so glad to do business with people who pride themselves on customer service (something that seems to have disappeared in the business world these days). Thank you Cambridge Trucks for appreciating my business.
Just bought a truck today. I highly recommend working with Ryan at Cambridge Used Trucks. This place have alot of very nice trucks to offer. I had a hard time at first pulling the trigger on trading mine in. After working with the group, if was a for sure deal. They were not pushy, very easy going and friendly! Appreciate it!
Ryan had picked out a truck for our family just by phone contact. We loved the truck and the entire staff was very friendly and helpful. All the paper work went smooth until time to contact an insurance agent. After being on hold for over a 2 hour time frame Ryan finally got through for us. Thanks for everything.. you are appreciated.. Eddie, Sharon and Miranda Deal Mammoth, WV
Definitely a smooth process and willing to work with any buyer, young or old! Ryan Hatmaker helped me with the entire process, hooked me up with a very clean and reliable truck and even on some great life advice. Highly highly recommend getting your next vehicle through Cambridge truck! Very happy with my purchase, very happy with the sales team as well
Willing to work with any buyer! Ryan Hatmaker helped me with the entire process, hooked me up with a very clean and reliable truck.Highly recommend getting your next vehicle through Cambridge Truck. Wasn’t pressuring me at all. Very easy to talk to and with. One vehicle didn’t work out so he found another one right away that I liked even more than the first one I was looking at. Very patient. Definitely will be coming back.
Highly recommend! Everyone was very gracious and professional. Ryan Hatmaker was really patient with me and knowledgeable. He helped make the whole process easygoing and comfortable and I couldn’t be happier with my purchase. I’ll be sending my family and friends his way for sure.
Was looking for a good reliable truck was helped by a fantastic gentleman Ryan Hatmaker.Ryan wasn’t pushy at all I didn’t feel like I was get sold a truck I felt no pressure which was a good experience. The truck I found was a little too much for my budget Ryan was able to help me find a truck a little better in my price range job well done.Great experience overall.
If anyone is looking for a truck these are the guys to go to 10 out of 10 would recommend, they took the time to show me around and let me test drive ones that stuck out to me. Very understanding and well mannered guys they definitely hooked me up with a 2020 Cummins.
I found a truck on Autotrader that Cambridge Truck had advertised. It was a 6 hour drive from my house. I called the dealership and Ryan Hatmaker answered. He was very helpful, told me all about the truck and even went out the next day and took video of it for me. He answered all my questions. We drove out on a Saturday to pick it up and all went very well. Love my new truck! Thanks Ryan for making such a long distance purchase a good one.
SAWYER, one of the salesmen we worked with, was incredibly professional, honest and personable in the buying process. He was more than committed to hearing our needs and getting us into the right vehicle, for a fair price.Haven’t had that type of “genuine” buying experience at any other dealership. We would HIGHLY RECOMMEND CAMBRIDGE TRUCK and working with Sawyer.
Drove over an hour to come see a truck that didn’t even have the correct bed on it. No way to put fuel or DEF into it considering it was a gas truck’s bed/fuel door. Hood paint color was not a match to the rest of the truck. Steering wheel was crooked & loose. Brakes pulled hard to the right. Sun roof leaked. I’ll never recommend this place to anybody.
By far the best experience I have from a dealership. Upon arrival I was greeted in the parking lot and treated fantastic and all questions answered I had. When it came time to make a deal they did everything in their power to give me the best deal possible. Highly recommend and will be a return customer
So by far the best experience I’ve had at a dealership my guy Ryan was very pleasant and helpful and nick the office manager was very quick and to the point with paper work and both guys was just awesome if you need a good used truck Cambridge trucks is the place to go
If I could give a zero rating, I would. I wouldn’t buy a truck from this dealership. My husband and myself test drove a truck, seemed fine. It broke down two days later even though they said their mechanic “did a thorough check” before it was sold and saw no problems. They evidently missed many issues, so after we had it for TWO days, we owe over 300 in tow bills, a 6200 garage bill because it needed a new transmission and many other things. Also, they sold us a warranty which the warranty company said never would have even been valid because he truck had been modified but they sold it to us anyway, knowing it would never cover anything. All around bad business on their part because they didn’t make the situation right and basically said “it’s your problem now.” It has been a horrible experience. Their Facebook page does not give a option to leave a review (I wonder why?) so I posted my concern on their most recent post. It was deleted and I was then blocked so that no one sees the truth of this dealership, also unprofessional. Reading all of the comments on the Google reviews, it seems we have all had the same issues and experience with this dealership. I wish we would have got on here and read the reviews before going to this dealership for a truck. Like I said, horrible, horrible experience with horrible customer service.
Shannon and Randy were great to work with. Absolutely zero pressure to sell me a truck. Randy went out of his way to overcome one small hiccup, and had a few minor repairs made before I made my purchase. I would definitely recommend this business if you are in the market for any kind of pickup truck.
By far the most fun I have ever had buying a vehicle, Now I will say i am a very picky customer.. I know exactly what I want , what I will spend, and what i want in trade in value .. they met all that and then some without very much negotiating and without the usual dealership b.s ! I highly recommend going to see Sawyer Leppla he will take great care of you
It has been over a month and we received a surprise call from our previous lender calling us asking why we haven’t made a payment. It has been OVER A MONTH since we traded in our vehicle. Which means now there are fees and the 10 day pay off that CAMBRIDGE requested 4 weeks ago probably is no longer good. Plus Cambridge has even sold our previous vehicle as we watched the price online. So who ever has our orange 2010 Camaro is going to be tied up waiting on the title, that’s if Cambridge even sent out our payoff. Just as we are still waiting on our information to register our truck.
My husband found Cambridge Trucks through a sponsored Facebook ad and liked the section of trucks he saw. We talked over the phone to Shannon for a few days prior to making the trip from NY to test out some different trucks. He was so helpful with making sure we’d find something that would fit our needs. My husband left with a beautiful truck and we wound up with a great deal. Thank you so much Shannon and Randy for your help and being patient with all of our questions and concerns. You made this experience very smooth!
DO NOT PURCHASE A TRUCK FROM THIS DEALERSHIP! My husband and I purchased a truck from them on 7-4-2020. It is now Sept. 14, 2020 and we still have not received a correct title to get this truck registered in PA. The first title they mailed to us had only my husband on the title. I mailed the title back to them and they received it THE VERY NEXT DAY! The clerks re-titled it on 8-28-2020 and I was told by the title clerk that it was mailed to me priority mail on that date. Well it is now September 14th and we still do not have the truck registered in PA as we do not have the title. The lien holder has even called them and the title clerk was rude to her! We have made two payments on a vehicle that can only sit in the yard because it is not legal to drive!That isnt all...We were guaranteed that the check engine light problem would be fixed (we have it in writing). They delivered the truck and the check engine light came back on. We ended up taking it to a dealership in Washington PA and it cost us almost $300 to have it fixed. This after putting 7K down on this truck. I have spoken with several people there and was promised a call back on this issue, of course that did not happen either! (Ted Stover).BUYER BEWARE OF THIS COMPANY!
I have been working with Scott for the past couple of days. Great guy. The only reason I rated them a 3 star is because I felt as if they weren’t tell the full truth and if Im going to be spending upwards to 18k for a truck I want complete honesty but overall good trucks and a nice staff
Drove there because I was told they dealt with a finance company I was using and they wanted me to go through their banks, they wanted 8000 down, which I told them what I already had to was 2500 so their bank wouldnt work with so I said Im already approved through credit acceptance then he tells me they dont work with them. I have the texts saved from Liz telling me they work with credit acceptance. So my advice is stay clear of Cambridge truck their trucks arent worth what they are priced at. I drove up Shook Auto the same day and got a better truck at a better price.
Sold them a vehicle, and it took them over 2 weeks to pay the bank and they didn’t even send the bank the correct amount. They didn’t Send us our overage check either. Had to contact Cambridge and also contacted Chillicothe Truck and Matt from Chillicothe Truck never responded to any communication. Horrible business to work with who doesn’t stand up for what they say, horrible customer service, and horrible communication with customers.
Buyers beware and watch your documents closely! Our salesman Randy was a liar and told us the bank was offering a warranty with the loan and proceeded to sneak a 2200 dollar warranty that he tried to hide in the shuffle of paperwork. Love my truck and Shannon took good care of us but watch Randy as he is very dishonest!
Before you purchase any vehicle from this dealer make sure to have a independent mechanic look at the vehicle. I bought a truck and within 2 weeks i had to put it in the shop because stuff started falling apart. So if you decide to take you business to this location be careful and definitely dont expect anything from them after the purchase.
The guys that work there are super gracious and courteous I was in a bit Of Z bind with my down payment they were willing to go the extra mile for me and made me feel very welcome they are very professional and I would highly recommend doing business with them and I would absolutely do business with them again,,, I highly recommend them
Everyone knows the struggle of auto shopping.But not here these guys are great worked hard to get the job done.got me financed when others said they couldnt. I had an all around great experiance here Shannon and Randy did great i will def consider buying here again. Thanks alot see you guys next time.
Was unsure of this place after reading other reviews. However I found a truck I liked. Spent all day Thursday working up a deal. Call Friday afternoon to let them know I’ll be in to sign papers on Saturday and was told they sold the truck. Save your time and go to a REAL dealership.
Avoid this place at all cost! Once they sell you a junk truck even with warranty they don’t fix them right and will push you off till the end. Didn’t even make it out of his lot without a check engine light coming on. Tie rod end were welded in place from previous owner. They agreed to fix, they did in the process of doing so they broke a stabilizer bracket or so they said after 3-4 120 mile round trips back turns out the knock off mechanic they had just could get it back on the truck before hand it blew a turbo oil return line that coat the underside of my truck then they “fixed” it and on the way home it undercoated my truck with oil again so I explained how to fix it then it was okay. After all that they had the truck more than me for the first two weeks and after burning fuel like crazy back and forth the only thing he had to offer was a tank of fuel (it was 3/4 full already)
Do not trust salesmen to tell you the truth on phone about the vehicle you are looking at. Best you drive and look yourself. I drove 6 hours one way to look at there 2014 Chevrolet. It had issues that I wasnt told about on phone. Wasted trip but at least I found out for myself. If I would of had it shipped in they would of been taking it back at there cost.
🚨DO NOT DEAL WITH CAMBRIDGE 🚨1 star for the simple fact its the least that can be given to leave a review!!This place has screwed many people, an only give condolences after the fact which isnt sufficient for the time and money lost at the cost of the customer.One encounter was my was a good friend of mine, Mr.Smith, which his wife left a review also.He purchased a truck and drove it two days and the transmission come apart, fast forward 2 months he is dealing with the cost of repaire, tow bills and payment and only drove it TWO DAYS!!!He is now facing upward of 6k for a transmission on top of the cost of the vehicle.They sold him a warranty, but the parts he needs isnt covered..(warranty is worthless)They continue to give him the run around, the best advice I can give is to STAY AWAY FROM CAMBRIDGE TRUCK.!!!Save yourself the time, money and head ache.Thats all youll have if you decide to buy from these folks.Trucks arent throughly checked as they should be, sold with aftermarket perfomance parts that are a voiding factor when it comes to warranty, customer service is a (-F)and dont expect any help from them.They are a Got ya lot, so with that being said stay away at all cost!!
BUYER BEWARE! Make sure you have an independent mechanic inspect any truck you are thinking about buying. I know I am at fault for not having an independent inspection and understand I bought a used truck. During an oil change at a local shop they found multiple things wrong to the tune of nearly $7,000. I did have them do a few small non-necessary things since they already had the cab off the frame and I expected to have to replace the ball joints sooner than later, but the majority of issues should have been found and fixed by their mechanic. The worst of these was the oil pan had been patched with fiberglass at some point, possibly even by them. There is no way that the truck should have even been put up for sale with this issue.
Pretty muchlike most car dealers have been to yourself where I went about an hour-and-a-half 2 hour drive and they didnt have what they told me they had before I left so before I got there why not happy but the people weretry to give me to another truck but to be honest it was out of my
DO NOT SHOP HERE!!! Worst experience Ive ever had buying a used vehicle!! Most unprofessional sales staff I have ever meet! Sold me a truck that I was told was checked over by their service department .. that was a total lie... within a week of buying I had to replace all the ball joints in the front end which they did cover however their mechanic busted the axle seal in the process and ruined a wheel bearing in the process...when I called to talk to them about the issue I was cussed and hung up on multiple times... not to include the fuel pump, thermostat, and wiper washer pump and the 4 bald tires the truck came with.... when paying high retail for a truck u expect a good truck not a fixer uppper... and if u call the worst sales staff ice ever delt with they will just curse you and hang up on u. VERY UNPROFESSIONAL!! consider yourself warned about this skeem of a car lot.
Truck was fine on test drive but drive our as is truck off the lot after finalization of all paperwork and it went into a death wobble. Worse thing weve ever experienced. Took multiple parts, lots of money and several diesel mechanics to semi fix the problem. Still goes into wobble almost daily.
The vehicle I purchased wasn’t serviced or inspected prior to me buying it, it was like they swept it out and put it for sale, however the sales staff and maintenance guys did correct every problem I identified, that being said who wants to make multiple returns to a dealership that they just purchased a 4 yr old truck from to fix issue after issue, will not be dealing with them again
Hands down worst customer service Ive ever seen was told i couldnt get financed for the truck I wanted which was understandable so was told they could get me in a couple cheaper trucks and gave me my options I was pleased with one and being that Im over an hr from the dealership I called to go over the details was told the truck was in the shop so they couldnt do anything on it until it was fixed which was understandable so I told them to give me a call when it was ready couple of days passed no one ever called so I thought Id just give them a call to check on it was told the guy I was dealing with was busy but would call me back never did so I called back 3 additional times and days and was always told the guy would call me back and never did finally on the last time I called bc they never called me they told me they sold the truck to someone else
Not a fan. Operating on land no bigger than a postage stamp with 80 trucks parked bumper to bumper. And they have good pricess because everything is ragged out and worn out. Walked in and there was 1 employee who was busy talking to his girlfriend or something, obviously a personal call, and he wouldnt hang up to help us find the truck we were there to look at. Texted ahead with someone to get close on a price, and when we got there that 1 employee didnt even know we were on the way. Not a well ran business, or they were having one hellofa bad day.
This place sucks... Drove 2 1/2 hours for him to just say 6000.00. down for a 19,995 truck which wasnt even worth that. And extremely unprofessional and has a smerk when u may not be able to finance. And if you have to ask me he shouldnt be selling vehicles when he dont have any knowledge about the vehicles never go back there again and will never recommend him to anyone..
This place is a joke! bought a truck and got stranded 6 days later! All they had to say is what do you want me to do, it was a used vehicle. DO NOT BUY FROM HERE! THEY IGNORED US FOR A DAY AND WOULD NOT OFFER ANY HELP WHEN WE WERE BROKE DOWN 6 DAYS AFTER PURCHASE IN ALABAMA. THIS PLACE IS A RIP OFF!
This place is a joke I do not recommend them to anyone had a truck and with in the first week the shift solenoid went out yes they paid to fix it, a couple weeks later the transfer case and front drive shaft decided to gernade itself, and they made me pay 500$ out of pocket, I’d run far away from this shady truck lot
Good guys up there but truck i got off of them broke down first day i had it didnt make a full day with a truck i just bought now i get to pay for a paperweight i have bad credit so can barely afford the payments now gotta fix a broke down truck that he said would be fine
Total reviews rating 4.2
199 Reviews for Cambridge Truck 2023:
Review №1
2022-04-07Went there yesterday with my husband to look at 2 vehicles. He told Alec that we had a limited amount of time to look due to driving 1.5hrs and previous engagements later in the day. They were understanding and help expedite us through the process and we left with a new truck in our timeframe. They were extremely helpful and one of the best experiences we’ve had at a dealership. 10/10 recommend.
Review №2
2022-08-12Great experience at Cambridge Truck. Dylan made the process quick and easy! He gave me different options for the third row I was looking for and I’m very happy so far with my Nissan Armada!
Review №3
2022-08-10I absolutely loved the experience I had working with Dylan. He answered all my questions I had. He’s a great guy and a hard worker. Thanks Dylan Shelhart for everything you have done and helped accomplish.
Review №4
2022-08-10Highly recommend Cambridge truck! Alec went above and beyond when helping us! Thank you for being so personable and making our experience a great one! Everyone go see Alec at Cambridge truck!!
Review №5
2022-08-10Dylan Shelhart was the associate that worked with me when I came in. He was a really cool guy and seemed very reasonable and respectful. I would recommend this place to my friends and family. 10/10.
Review №6
2022-08-09Cambridge Truck is a great place to go and get your ideal truck for a fair price. Especially if you work with Kaden Whaley, he is a very hard worker and on top of that a social person. Which makes the whole process very smooth and enjoyable!
Review №7
2022-08-10Holy moly this dealership is great. Dylan shelhart helped me find what I was looking for and his knowledge and experience clearly shined. Ive bought several vehicles in my life time and this place was probably the best.
Review №8
2022-08-09Kaden is a huge asset to the Cambridge truck team. Any time I’ve had questions regarding inventory he is quick to respond and friendly. His attention to detail is second to none . If you are looking for a great truck buying experience , look no further than kaden at Cambridge truck .
Review №9
2022-08-09Kaden is one of the best in the industry. I highly recommend working with him to all my friends, family or anyone looking to buy a new truck or vehicle, you wont be disappointed.
Review №10
2022-08-10Kelly Erb is an excellent employee. She is very helpful and has a bright personality. Not to mention her clerking skills have to be some of the best.