In-store shopping
Yes
Byers Auto Group in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Byers Auto Group in other cities:
Comments (84)
Bought a used Saturn there and Salesman Chris Green was great and helpful. Car was in great shape and as expected, no issues and I would highly recommended this place to anyone. I bought this car remotely and had a great experience. Honest people.
Decent service. Would get a higher score if they would have taken the time to reset my clock after installing the new battery. Not a huge deal but its attention to detail that separates excelled customer service from good customer service.
It was all good until I had actually purchased the car, the car is fine. but if you want any support with anything post purchase, chances are they’re not available whenever you call
Somehow my online appointment request didn’t go through but they still agreed to see me anyways and were able to get everything done I’m an hour. Everyone was very friendly and pleasant to work with.
New sales staff are knowledgeable of their various products. We used the Costco buying service which cut down on a lot of negotiating. Finance person was very helpful even though we had a preapproved loan.
Walked in with a Forrester and drove out in an Ascent. Made it easy and professional. Insisted on our return after two weeks to review technology we did not understand fully...good advice if it only took a few minutes.
Comfortable waiting room, friendly staff, great service, clean inside and out, pet friendly, snacks and hot drinks are free for customers.
Great deal on a new car in 2020. Service has been great.
Not bad. Its a dealership so what can you expect. If you get a car, be ready to play hardball for prices. Some of these guys wont budge. As far as the service department, they do a decent job. It does take FOREVER to get an oil change or a tire rotation (like 1hr at least), but their pricing is similar to places like Jiffy Lube, and they probably do an more in depth job. Their prices for repairs or brakes are as you can expect- through the roof, so go to an independent mechanic for any work other than an oil change(I was recently quoted $440/axle... $880/car... on a Subaru. I could buy better pads, rotors, all the tools and do it myself for less than $4-500).
Went to go get my tire fixed today and everything was fine with my car now that I got it back my brakes are scubbing hard I had no problem before. This is third time I took my car tobByers for sevice and I get back in and theirs a problem. Not happy.
Would rate 0 if I could. Had the worst experience Ive ever had at a dealership. We came in to buy a new WRX and we were treated to unprofessional and rude behavior. He made us feel like it was an annoyance to even talk with us. My wife wanted to buy me a car for my birthday and they wouldnt even let us test drive it. Its a WRX, not a Lamborghini...after talking some numbers with him he finally said we could drive it, but it was too late at that point. The person we spoke with was constantly talking down to us and it felt like they didnt even want us there. We took our business to Hatfield Subaru and they were amazing to us. Stay clear of this dealership at all cost. Unbelievable.
Very low pressure sales situation and everyone was very nice and helpful! I passed 3 dealerships to come here! I would highly recommend
Was not impressed with their service. Came in to ask about a trade in estimate. The whole time the guy acted like I was a waste of his time, and kept undervaluing the worth of my car to me. I didnt expect Id be doing business with them when I went in, but now I know I will definitely not be doing business with them in the future.
Flew in from ny to pick by a used vehicle. Jeff Rettinger my salesperson was outstanding! He made the sale happen. If I wasnt comfortable with him I would not have taken the trip. Thank you Jeff.
Love this group! Great People in both Service and Sales. 2nd car buy for one. Its a Subaru so itwill last. I expect to see the service department only for a long time. Subarus last a while.
There’s no ZERO Stars to choose unfortunately. Read to the end. Horrible experience.Initial Review: You’d like to me to tell you how you can improve? Start by standing behind the Audi certification you gave my vehicle which was performed 3 months before I bought it and passed off as up to date, accurate, and to Audi America standards of quality.Bought a certified 2015 Audi Q7 tdi with 9k miles from Byers Feb. 28th 2019. Byers certified the tires as damage free with 9mm tread front; 8mm rear. Drove the vehicle home to NY state. Tire pressure gauge was going off continually. Initially attributed to March temps. Fill with air, repeat two days later after sitting in garage. (Had spine surgery immediately after returning home from OH and the vehicle was garaged and not driven for four weeks.) Took vehicle to Audi dealership in Albany NY to get NYS inspected April 12th. All four tires dry rotted. Wouldn’t pass safety standards for inspection.The Rear tires certified by Michael Lamar at Byers on 11/28/18 state 8 mm tread. Vehicle had 1,000 more miles on it between certification and my taking delivery on 3/1/19. Albany NY Audi dealership measured less than 3 mm tread (below yellow bars) on rear tires. Byers service manager, Caleb Redfern, claims the tires magically and mysteriously dry rotted between OH and NY!!! Really??? Come on. Less than 2k miles put on the vehicle.Even bought the tire and wheel package for $1,795 but am told dry rot isn’t covered. Byers won’t stand behind their falsified certification. Working with Audi America to help resolve. Steer clear of this place. They are only out to sell cars or keep up with quotas. My salesman was Larry Hobbs.The dealership had me back date the delivery date so they’d avoid another month on their finance books or to make quota on the February sales. Calling the OH attorney general and better business bureau next and will share my experience on every known online review sites to save anyone else having to go through this.Update July 8th: After three months of persistent pressure from Audi America complaint, Audi Albany NY service department, and myself, Byers agreed to replace the rotten tires on my vehicle on May 28th. Audi Albany was told by Byers General Service Manager Eric Friend, the check would be send for the tires and alignment the week of May 29th. I paid upfront for them awaiting a credit. It’s now July and the check must still be in the mail.My opinion based on this personal experience, Byers Imports is a fraudulent operation with unethical employees at every level.
Atef is the best salesperson! Weve bought two cars from him and will go back again. He makes the process so easy and pleasant.
Came in with my new used Mazda (purchased elsewhere) and hooked me up as if I had just bought their most expensive vehicle from them. Great job Byers!
Very friendly and helpful staff but the inventory was down as it is everywhere.
Fast and convenient, the lounge is comfortable, with WiFi, snacks, and coffee station, no waiting, oil change and bulbs replaced in 20 min. A little expensive, though.
I love Dublin Byers Service Dept. They try so hard to help with your needs and your schedule. Plus they check with you after work is complete. Thank you Byers!
Fast service, reasonable price, very helpful staff. Drive in oil change without an appointment, out in less than an hour.
I have never had a bad experience at Byers. Everyone is curtious, plkeasent, excellent customer service, and helpful. One of the few places I trust. Thankyou
Express service is always a relatively short wait even with several cars ahead of you. The staff as a whole are all polite and helpful.
I get my Suburu serviced there.I,have a Legacy...its a great car.They have Great service.
Atef is by far the best car salesman I have ever had. I cant think of a better brand from a better person
Great dealership - only place in central Ohio which had the part I needed.
They charged more than fair market value yet acted like they were giving great deals.
Very nice staff. No pressure to buy. Monte was very informative.
Best place to go if looking for a vehicle. General manager is a outstanding person.
We have bought many cars before, but they were the best and no bs.
Good used car dealership. Not too big, good people, not pushy, but helpful.
Had some miscommunication with the sales staff but the General Manager fixed the situation and put me in the truck I wanted for a fair price.
Had my Subarus oil changed. Best experience at a Subaru dealership so far.
Great place to get Mazda and Subaru at great deals. Friendly staff and service.
Just another car dealer. Only used them for service. And while the owner isnt the best person, the techs are pretty too notch.
Took my car in for repair work. Did a great job and within the estimate quote
Great team of people, will definitely purchase a car from them again.
Courteous and helpful staff, very professional people with an eagerness to help customers.
Fast oil change, Great atmosphere.
In and out within quoted time, a happy camper I was.
Great service. Fair car prices. Subarus!!
Went in for a car wash. Great service as usual. Thank you.
At the Windmill! Great Cars and Great Service! Ask for Tony and tell him I recommended him!
Great service. never sell more than needed.
I was told I cant drive the used Lexus because theres no gas in it.
No one seemed interested that we were there and we even drove in in a Subaru.
Always treats me very well and gets my stuff done quickly.
Always a great experience with either sales or service!
Went in for oil change and they were done before I finished my coffee.
Honest and fair.
Oil change and tire rotation. Vehicle inspection. In and out really quick.
Horrible service. an employee named branden was so unhelpful and unprofessional.
Fast and Friendly staff and a good selection.
The location was closed. We were lot shopping.
Always a great experience and fast
Friendly and honest, as far as I can tell.
Still pleased with dealership and Subaru.
Professional. Great service .
Good service & helpful staff
Great service department.
Friends dont let friends go to Byers Auto
Great buying experience
Always a good experience.
Really good service
Very friendly staff
Repaired on time and in budget
Atef was amazing
Ask for Chad Snead
Kind staff
Great people
I wasnt at this place
This place is a joke
Ive bought a couple of new cars here. The staff is knowledgeable. When you need serviced, they have loaner cars available.
Total reviews rating 4.4
84 Reviews for Byers Auto Group 2023:
Review №1
2022-08-18First of all, Subaru cars are the best but its service after the sale that counts the most. Ive always been leery of mechanics but not here. I know they will service my car right at a fair price. Great job guys!
Review №2
2022-04-07Great place to purchase new or used vehicles. They go over the used cars with a 131 point inspection before putting them on the lot for sale. Jeff Rettinger in the used car office was extremely easy to work with as was everyone else there. If your in the market for a used car I would recommend stopping by and checking out their large inventory.
Review №3
2017-12-03While moving into Columbus from Phoenix we worked out a great deal with Byers Auto Group on the phone. We got most of the paperwork done before landing in Columbus and it took us less than 45 minutes to complete the purchase once we reached the dealership. Throughout this journey Bob Miller from the dealership was extremely helpful he showed us the car over the video in addition to providing some great inputs on the car. He not only got us a great deal but also made us feel very comfortable about the entire transaction.
Review №4
2022-04-24Very friendly sales team. Very good repair service. Quick and quality. Very very good vehicles.
Review №5
2022-04-30Very friendly. Much better than their other location for Subaru
Review №6
2022-03-02Horrible experience talking with Adam Reash. He made it very clear that he doesnt care about whats best for the customer.
Review №7
2021-11-10We went to get new key fob batteries and a screw for the visor at their parts department. Courtious, friendly staff; even the cashier was able to tell us about the Mazda models that have been discontinued.
Review №8
2021-12-04Thomas was very friendly and helpful. I was able to test drive 3 cars and he answered all my questions. There was no sales pressure.
Review №9
2022-04-24Great service, they have always gone the extra mile.
Review №10
2020-11-25In need of a car? This is the place to go. Im on a limited schedule and they not only worked around me but went above and beyond! I am now the proud owner of a Subaru Forester and have all the bells and whistles I need at a wonderful price! Ill be with this new family for a very long time!