Burger King in Brunswick
Site: https://burgerking.com/store-loc...
- Monday:6AM–8PM
- Tuesday:6AM–8PM
- Wednesday:6AM–8PM
- Thursday:6AM–8PM
- Friday:6AM–8PM
- Saturday:6AM–8PM
- Sunday:7AM–8PM
Burger King in other cities:
Its just an ok burger king... i ordered off the app but when i got there I still had to wait for my food to be made.
Forgotten items, had to go back around and wait in drive through to get missing items. Girl running food with a visible attitude said they are not to add anything to their order, which wasnt addressed directly to me but to the cashier. I told the drive through cashier Im not adding, I just want what I paid for, gave her my receipt. She handed me 1 of the items and I had to ask her for the second item again. Get home and instead of tartar sauce, they used mayo on a BK Fish. Never again.
The most horrible Customer service of my life. They were so rude they have no idea what they are doing. My two year old daughter was in the car with me she was saying hi to the ladies over at the window and not once she replied back to my daughter. They handed my food and not my drink n when I asked for my drink, the lady got loud with me. Don’t go to this place. They no nothing about customer service. And when I asked to speak to the manager, she told me to call the store. They never apologized for their behavior. If these people hate their jobs then go work else where. I will not be going to this location again and will be calling the Corporate office! I wish I could give them zero stars.
Service is terrible !!! The manager ASHLEY needs to go. She is so rude to costumers. They constantly forget onion rings / fries with my meal. Also, i asked for 5 ranches at the speaker . The woman speaking said “ OK.” I get to the window , and the manager ashley DID NOT give me my ranches . When I asked for them, (because i ordered them ) she tried to ARGUE WITH ME AND CHARGE ME MORE AT THE WINDOW. It was only ranch! Why didn’t they charge me while I was at the speaker ?? It’s outrageous. That ashley has a nasty chip on her shoulder. So disrespectful. She looks like trash and her attitude is trash. Do better !
Workers at this place have the worst attitude one can imagine. I couldnt believe I heard what they said. They messed up a family order - 10 items were misssing. When I returned to the door with the receipt and kindly asked about the missing items, she literally told me Get off. This is your problem.This year wed travelled cross the country and had quite a few meals at BK. Brunswick OH location - you win it. You guys are the worst in the whole country.Upd: I dont understand how they can keep this staff. Just scrolled through the reviews - dozens have experienced exactly same attitude.
Everytime I go to this location theres a problem. Two Hamburgers with Just Ketchup, sounds simple right. Both burgers had cheese and pickle. Whopper no lettuce tomatoes or onions, I get plain meat on a bun. Not one thing was right in a $16 order. Id rather drive the 6 miles to a different location.
Always great, fast and affordable. The dining room was closed for to short staffing due to COVID-19 but the drive thru is open for business.
Clean, warm, open, well staffed. Everything you want in a fast food joint these days!
Fourth time in a row I stopped in the Drive-Thru for breakfast. And I either waited 20 minutes for my food just to get an order thats not right and Im always on my way to work so its not like I can turn around and go back and fix it. The morning crew is very disorganized and obviously has no clue what theyre doing. But thats kind of par for the course for fast food places in Brunswick. If you stop for breakfast go inside and check your order before you leave because nine times out of 10 its not going to be right
I usually stop here 2 or 3 times a month when Im at my Dads. Its right by his house. Normally the food is fresh and hot but this time was not good at all. My whopper was cold and dry and had no pickles on it. My dad ordered the original chicken sandwiches and he said they tasted like they were fried In old oil and his were also cold. Spent around $20 and couldnt eat half of the food
They got the order wrong 3 times and we had to pay for each mistake
The women who was taking my order was yelling at me and did not want to take my order.
Friendly staff , food was good and order was correct
Asked for my food to be fresh and it was and I worked at Burger King before, and my one burger, that I ordered special. That I ordered with extra bacon, extra ketchup, and extra mustard, was made right and definitely had some extra bacon on it lol. Also, my girlfriends sandwich that was all crazy special too, was made correctly. I would definitely go back to this Burger King again. All the different people working the parts of the drive-thru were very polite as well.
After asking a drive-through if meal was part of buy 1 get 1 They did not price the meals correctly or offer to adjust or fix the bill at the window
Terrible customer service ! I called this morning and the only reason I did is because this is not the first time my order was messed up. I ordered a sausage egg sandwich and their was no sausage on the sandwich. When I called the girl goes their were no sandwiches made with out meat this morning. I can send a picture and show you it has no meat! All I wanted was a refund on my sandwich and she calls me a liar and said their was. What kind of service is that!!!!!
Staff is rude, immature, and incompetent. Manager Nicole has no customer service skills what so ever. I know you cant expect too much from a fast food place, but common courtesy would have been nice. I ordered a whopper with cheese and the cashier forgot to add it. Not a big deal, so my husband asked them if they could give us a slice of cheese, since it was forgotten. The blond cook rudely said we did not pay for cheese. But I really dont like the taste of a burger without cheese, and its not like I didnt want to pay an extra 50 cents. They never asked me if I could pay the extra money, the manager just kept repeating herself saying Well you didnt pay for it so... Finally they gave us a slice of cheese and continued to stare at our table and snicker. I asked the manager what the problem was, and she said well you didnt pay for the cheese... and then she started to turn and walk away from me. I told her your making us feel uncomfortable and you owe us an apology. She smirked and said okay. We decided to leave, because it really felt like we were being treated as though we were trying to steal. This was my first experience at this Burger King and it will be my last. Maybe other staff members on different shifts arent so bad, but I have to seriously question any company that would promote such an inadequate and substandard employee to a management position.
Foods good and service is decent but when I ask for extra Mayo on my chicken Sammy that does not mean put a whole 2 liter bottle of it on the bread and the chicken. All the high schoolers who work their deserve a raise tho💋
HORRIBLE service. Every time I come here my order is messed up. I either get someone else’s order or they forget items. They can’t make a cheeseburger without LOADING on condiments, and if I ask for a light amount, I get none. This is BY FAR the worst fast food restaurant I’ve ever been to. Last time I was there the employees were screaming and fighting with each other at the window right in front of me. The manager is rude as well. There is only ONE nice employee there and I give him all the props in the world for having such great customer service. But the establishment is TRASH. Truly don’t know how they are still in business. Oh and PS, if you want your food fresh, you unfortunately have to ask... smh...
Food just isnt good. I used to love BK 😞
Drive thru is in too much of a hurry and doesnt properly take orders. I ordered a large onion ring among other items and when I asked for zesty sauce they said I had to order onion rings to get the sauce. I said I did and the kid told me I didnt. I distinctly recall ordering them because thats what i went there for. Then the girl who took my order felt the need to come up to the window and give me a dirty look because I had the audacity to correct my order. Food was cold and stale. Get an adult to babysit those kids! Maybe then the food quality wont be so bad.
Yesterday I have visited this Burger King place. As it was raining and climate was so nice that I drove to this location and ordered my favourite crispy spicy chicken sandwich and pepper nuggets. Food was not hot, it was warm.
Weve been drawn into the chicken sandwich war and the BK hand breaded sandwich was recommended. It was ok, but not as good as KFC and it costs a dollar more.
Food is either cold or not what you asked for, ive been here 3 times and each time the food is worse and worse, not to mention the terrible staff.
Hadnt been there for awhile because food and service were not good stopped the other day and was surprised by a good burger service was better too whatever changed keep it going
Drive up window is fairly quicker then most Ive been too during lunch hour
What can I say, its burger king. This location has always been a better experience than the closed Strongsville location. The food is prepared as expected in a timely fashion. The play area is fairly large and the kids have a blast. Obviously will return as its the only bk near me.
The fish sandwich was okay it used to be much better. Now its a square fish patty on a roll that gets gummier the longer you chew it. The strawberry shake my friend had she couldnt taste the strawberry in it I tasted it it was very faint strawberry flavor.
Certain employees at this restaurant have no respect for the customers car, especially those who drive a black dodge dart, and have no regard for their reckless actions. Management seems to have little ability to handle their reckless employees or display competency.
Wost customer service ive ever heard. Im in customer service and if i ever talked to customers this way id lose my job in a heart beat. This store needs to be shut down!!!
If i could id give it no star. Debbie the manager has zero customer service skills. She was rude and disrespectful to me and my wife. Kept rolling her eyes at me. All because she messed up my order. So after she refuned the messed up order i repeat my order back and she screams at me i heard you the 1st time as theres other costumers behind me now im embarrassed. I told her to lose the attitude and she yells at me more. I said look im not the one that messed up my order i want my money back. She refused to refund me and continued to yell at me. I took my food home due to the fact now im not hungry anymore cuz of debbie. Worst customer service id ever been threw please dont go here save your money and time
Zero stars! Ordered the fish, old, rubbery, and cold. Absolutely 💯 disgusting! The bun hard as a rock. Will no longer patronize this establishment. The worst service and food around.
Just wanted to get some food to eat for dinner because of a late lunch, snack. Burger King does alternative dinners very well. The original chicken sandwich cant be beat if youre into the eating the white meat thing special. A double Whopper with cheese and fries were killer at killing an appetite deficet. Call that satisfied.I
I guess normally its ok, went thru drive thru and the girl there seemed to be rushing me, she told me me total after my 1st item, told her I needed a order of cheedesticks, then she gave total again. So i told her I needed 1 more thing, she then asked. What else i needed...i told her...then just said total and to come to 2nd window. Kinda just alil rude.
Ive been craving their cheeseburgers lately.
Staff was friendly, place(including the restroom) was very clean. Went to try the spicy chicken sandwich and it was very good
I went there today for lunch and asked if they can cut my sandwich in half the manager started making fun of me. She said would you like me to put a bib on you and feed it to you. I have a disease in my bones in my mouth and I cant eat stuff that good. In the long run I didnt get to eat lunch today because she wants to make fun of people with problems. Thanks for nothing. Burger king.
My daughter loves the fries and chicken fries... we stop when convenient. It is BK, not much to say really. Most of the people at this location are happy to show you their discontent for their current station in life.
When my family walked in there was no other customers in the place, when we went to walk toward the back to pick a seat there was a big puddle of water, just dripping, its not raining by the way, when my husband told the manager she said i know i know i will get to it. There is no wet floor sign or anything, someone could fall and get hurt. After half an hour someone finally put a sign out. My husband had asked for cheese on his sandwich, was charged for it, when we sat down there was no cheese, okay no big deal he went to the counter, the manager goes what? He explained he had ordered cheese, she grabs the sandwich and hands it to the back amd said i need cheese on this. Never said i am sorry, just takes it and gives it back. It happens sure but to be rude because on of you made a mistake isnt right.
Lady never asked for sizes. Gave me small of everything. Made me wait for fish but gave us cold fries!
I came through your drive thru about 5 minutes ago. Your drive thru attendant and 2 of your burger flippers were making fun of me and pointing at me. When I said you might want to make it less obvious that youre making fun of customers, he just laughed at me and said haha okay. When I asked for the GMS name he said he didnt know what it was. Never ordering here again.
Terrible and slow service. I ordered a coke and they gave it to me barely filled halfway. If staff can’t bother to do their job the right way, then hire new staff 🤷🏼♀️
I just wanted to say that the lady at drive through the old lady was very rude for absolutely no reason all I asked was for cheesy tots and she started yelling at me saying that they didnt have them. If youre going to work in food service you should probably know how to work with people
Fast and food was hot and tasty
The night manager justin is the rudest, unpleasant manager, I had a very bad trip there during the winter there with him and just let it go instead of reporting him, did not return till this past weekend and guess what another horrible experience with justin!!!! I will never return and will be reporting him to the store manager ANN as well as corporate!!!!Ann is a wonderful person and manager, and one of her employes are making her store look bad... Do not let one bad experience stop you from going to this bk!!! I just wont go at night anymore if Justin is working and its a shame I cant because its so close to my house and I usually swing by on the way home at least 2 times a week after work to pick up dinner for my kids 😥🤔
2 different times ive went through The drive-through and ordered to Whopper juniors with cheese no pickle or tomato both times theyve had pickle or tomato or both its ridiculous can you give a half star or 0
We had to wait and pull up to park for food, ordered cookies as well and they said they were just put into the oven only to find out 10 minutes later the oven wasnt even on. Could have just been a bad day, I understand that, but my crying kids didnt.
Horrible staff, horrible management, would not reccomend this burger king at all. If you want your order made wrong and if you want the manager to verbally abuse you then sure go ahead and spend your money on this worthless excuse of a fast food place.
I just left the Burger King drive-through on Pearl Road he put so much ice in there I couldnt put my straw in and he had the Coke spilling all over the drink lid which went all over my car
Line moved fast today. 2 for $6 whoppers!! Thank You!!
Terrible place. They have this nasty old lady working the drive-through and she is extremely rude. I dont know why anybody depending on customer service would hire such a nasty smart mouth disgusting person. I am not going back. And I will tell everybody in Brunswick how s***** this place is. Instead of remodeling they should have invested money in better staff.
Great deal love the WhopperTo bad they close the one in 18 and 71 East of Medina
Worst Manager that was on the morning shift in December 5, 2020.. rude.. wanted to add something to my order she literally yelled at me telling me we can’t add at the window.. unbelievable !!!!! No manners or even an inkling of any customer service...
Food was really good! Employees kind of rushed us in and out so service wasnt 100%, but I cant complain too much for a quick bite to eat!
Looked like I was bothering the employees. They knew I was there, but still had to wait for 3 minutes until they got done talking to each other. Then it was the look on their faces that made me not want to go to that store again.
Stopped here for breakfast this morning at 630am. The hours stated they open at 6am. Was rudely told they are not open. I guess its a guessing game when/if they are open in the mornings or not.
It was horrible I love frozen cokes but have never been treated the way I was at a burger king I m done with Burger King I go there at least 15 times a week so do all my grown kids and their kids no more
Never coming to this branch again. They wanna charge me for more than one packet of zesty sauce and theirs gnats in here... Not to mention the dirty look I got when even asking for zesty sauce... Rude...
Completely awful. Just went up for an order. We dont sell bacon king jrs. I ask for a junior burger. Everything is freezing. I live 2 minutes away. Just go to Wendys.
Absolutely horrible waited in the drive-thru for over 20-25 minutes just to find out it was cash only .... credit card machine was down...Lord forbid they put up a sign saying that before getting the drive thru line
Slowest restaurant ever!!!! They dont have a clue as to what is going on. I would recommend going somewhere else.
Very disappointed. I called three times and they did not pick up. They got rid of their Big Mac. I would not recommend going. Staff is mean. I need a nap. And a McFlurry.
A little messy when i was last by this burger king the spicy chicken meal was great but my burger ice cool the meat was not hot enuff to melt the cheese but worth another try 😑
Terrible service, would rate zero stars. A tall blonde older manager was really rude and it looked like she was treating the crew very poorly as well, I dont remember her name I think it started with a D. I wont be returning because of this, the food was good, but the service is discusting.
I got sick from there food. they were very rude. told me that’s not why i’m sick. it’s the only thing i ate today
Needs more workers, the place is slammed
They clean the playground area, but not the actual playground. I climbed in there to help one of my kids, and the slide was all greasy and in between each section was tons of just gross things (pieces of moldy food, fuzz, dirt, etc.). Needless to say, it was bath time the second we got home. Not to mention the bleach used to clean their now brown socks. Also, like the other people said, it is understaffed, waited close to ten minutes for three kids meals and I was the only one in line.
Only open at the window? No dine in???
Stopped for an ice cream cone. Soft serve was delicious and the cone was crisp and fresh
Get the extra Whopper for a dollar. Add heavy tomato. Perfect luncheon sandwich
Good standard Burger King food. Service was fast. The drive thru was fine.
Drive thru was extremely crowded as it was lunchtime. Took 25 minutes to move thru from a rival to getting food.
Excellent food and fast friendly service. Cleanest restroom Ive seen in long time for fast food place!! Good job Burger King!!
Kids meal only had nuggets and milk, no fries or apples. Crispy chicken sandwich was disgusting. Fries were cold. Will not be back!
The staff was fast and courteous. They even handled an irate customer that wanted his McDonalds coffee refill.
The food was poorly made. The onion rings had wayyyy too much salt on them. My chicken sandwich had so much mayo on it I had to wipe it off with a napkin.
Their new tacos are terrible. The service is super slow at night. I usually get great service during the day.
Got sick after eating there. Great staff, very professional. Food was not fresh.
Staff is friendly and have been working hard to make me feel safe eating here during the pandemic!
Wonderful customer service. Greeted when we came in and when we left. Food and order done correctly. Everyone was pleasant.
Fish was dry tasted old...whopper and ckn nuggets were good tho
Great food and service
The workers are always very nice and the food is good. They will customize a sandwich for you too.
Im literally sitting in the 4 car line wondering if Im ever going to get my food........
This Burger King needs to fix how fast and how much quality they put into makeing sandwiches I used to work at a Burger King and I expected this one to be better I guess not.
Fast friendly in the food is always perfect
Theft. Order doubles and was given singles. Wasnt busy. This was done on purpose.
Good service and quick prep times, drive thru or dine in, youre food will be ready very quick and accurately.
Forgotten items. Didnt realize until home. Noone answer the phone....
Very nice playground for kids , clean and renewed. Food like food, its fast food but kids meal had a nice toys
Every time I go there they mess my order up and food is cold. Especially the chicken nuggets! Who wants cold nuggets .... Really?
When you have buy one get one for a dollar for a Whopper oh, what beats that!
It was clean and new but not enough booths. Food is always good and attendent polite and courteous.
Good food and the grandkids had a great time in the play area in that area was very very clean
The best thing I can say about Burger King is they have pretty good deals on the food.
The food was EXACTLY as I ordered it and the service was super fast.
I love their breakfast sandwich
Good place to eat clean and fair pricing workers help make it a welcome feeling
Double cheesburger meal $3 coupon. Add ice cream under $4.00 LUNCH.
Unsure why but every bk ive been to has either given me an attitude or didnt cook my food right
The burger was cold and hard and salty and cheese was hard
People are crazy that think McDonalds is better than Burger King. Try the Double Stacker King
Been standing out here for hours no service. I just want a hot dog
Ordered a bacon whopper and got a plain burger on a bun. Will they ever get the food orders right?
Apparently the dining room is closed at 4pm today. Ridiculous.
I always like a Whopper and onion rings I felt that the service was a little bit slow for a fast food restaurant
Had a long wait, kind of just had food shoved at me, not a big fan of this place, service without a smile is always fun I guess.
Impossible burger was excellent. Staff was great too
Reheated food. Tastes like it. Just tastes stale.
The. Dine in. W Good and its a nice place to be here
Got a large coke taste like syrup drive thru was rude
Its burger king with a small plaything and a slide. Go or dont. Burger king wont care.
The manager and workers are always rude. The only nice worker I have seen there is Nikki
Whopper Junior not very good anymore. Coke was without much syrup. Not what I remember anymore.
Clean, friendly, fast, accessible / better than most because of its employees.
Well at the time of day that we went I was not entirely happy with the stuff or managment it way said.
This Burger King is going down hill in food Quality and cleanliness!
Drive thru was efficient, order was correct.
BK might be one of my favorite fast food places
Clean restaurant, fast service and friendly workers.
Love the Burgers. But its a same old chain restaurant deal.
Love the impossible whopper or fish sandwiches.
Flame broiled are the best for fast food
Our order was wrong AND the food was cold
I like ur one sandwich but the manger was a giving some attitude
It’s all right, good if you need a quick bite.
Super clean, and friendly staff. Loving the new look.
Give your night crew on Friday night a raise. Excellent service
Its BK. It was clean. They were nice.
I like the staff in the morning the manager that is here is great.
Great hot breakfast.
My food was not made the way I ordered it
Best backup place for dinner when I have no plans for dinner.
Love the play area
But tartar sauce on your wopper.... you have a mock big boy!
Great staff pretty good food good price
Ok, who doesnt know what this restaurant is all about? Come on now...
I love the Whopper with cheese 🧀
Nice Berger Hing clean nice play area for kids.
Shake machine seems to always be down after 7
Manager so rude to my cashier because she messed up.
Much better this time than the last time we were there
Who else got sick from eating here 🤚🏼
Rude staff, cold food, wrong order.
Always great service from this BK branch!
They never have what they say they have, rude staff
Mac n Cheetos isnt too bad
Tis burger king..... stop charging me for cheese
Big playground. Clean. A good burger King.
Bad customer service. And fountain area was sticky and wet
Dont have something on menu when you dont sell it anymore!
Its very clean, and service is fast !
Quick service and food good.
Management tram is super friendly!
The food was nice and hot
Great service and good food.
Employees rude and have no decency
Slow at lunch , but nice people
I like there sausage egg an cheese.
Wrong order..very rude management
Slow. Charged .25 for an extra bbq.
Got the wrong order prices are high
I love the pretzel king!!
Meh
Drive thru is fast.
The playland area could be cleaner.
My food is always cold
Its a burger king people.
Its BK what else can you say
Fast friendly service
Clean and great service.
Best one in the neighborhood.
Quick drivethru
Good food
Good food
A little. slow (NEW WORKERS)
Good service, attentive crew
Great play place!
Very nice
Good food
Great service everytime
Very clean restaurant
Clean and good food
Thanks much for the interview :)
Great
Like the new chicken sandwich
Love whoppers
Love it
Not the place that used to be.
Total reviews rating 3.4
199 Reviews for Burger King 2023:
Review №1
2022-06-16Hmmmm get there early like before 10am. They stop serving breakfast early. The sausage croissant with egg and cheese and a touch of syrup is fantastic. Wash it down with orange juice and you might even want to order a 2nd orange juice because it goes fast.French toast sticks are also pretty solid.
Review №2
2022-01-07Took 3 trips and a total of an hour and 15 minutes to get the food we ordered. Ordered a plain original chicken and received it slathered in mayo and lettuce. Husband ordered a number 5 big king meal no mayo and received a number 4 meal. When we went back to get his they again made a number 4 and got mad when he said the big king no mayo. Mind you they had our receipt w what was ordered on it. Husband asked for a fresh coke to replace the one he had received over an hour prior which was now watered down. Ashley who is the rudest manager I ever met slammed the window in his face and told him to not ever come back. When I tried to call the restaurant about the order they answered and hung up on me 3 times. Took 4 times to get them to actually answer and speak.
Review №3
2022-02-01Wow...the only reason I dont make this review a 1 star is the fact Ive always had great service here. Idk who took my order over the intercom at the drive thru but she was completely rude and unprofessional..I waited for few minutes to place my order due to both lanes being busy. She comes over intercom yes hello! What do you want! I place my order. She says what flavor drink!? I repeat hi-c fruit punch. She responds cherry or coke me thinking she is assuming Im aging icee. Me not wanting to be here any longer just says cherry. Just a complete lack of customer service. Not what Im used to at this location. Very sad they have someone so rude taking orders on the intercom.
Review №4
2022-04-07Even with the short starting everywhere this place has done well still. Reasonable amount of time to make the food, line is cleared in the drive through quickly and order is always correct.
Review №5
2022-04-18Worse drive through ever!!! Rude,Rude,Rude.The lady’s are the worst. Only asset they have is the young kid working the window that is thorough and polite when he’s there.
Review №6
2022-06-27Ordered two plain cheese burgers for my kids, they hid the ketchup, mustard, and pickles under the cheese. Way to ruin a childs day!
Review №7
2022-05-28It was a five Star Burger King great hot food great hot fries fast got me in and out everybody smiling and joking and having fun in the back
Review №8
2022-05-24Line moved quickly, special order was prepared correctly and everything tasted as expected. This is a location I would recommend.
Review №9
2021-12-02Completely and utterly ridiculous. Just attempted to go through the drive-through here at 5 PM on a Thursday, and the location was completely closed. Wasted a huge chunk of my lunch break from work on nothing. Not only that, there was not a single sign posted anywhere stating this fact, let alone an explanation. If this company is so hideous that they can’t even have enough employees to run a location in the late afternoon/early evening it speaks volumes. If an individual location doesn’t have enough staff, they need to close permanently. And in the age of the Internet and social media how hard is it for the manager of this location to alter the hours on their Google listing?
Review №10
2021-11-13Check your order before leaving. Just want through the drive up. Ordered mocha iced coffee. Just took a sip. Got plain ice coffee.Already on the highway. Tried to call three times no answer or machine to leave a message.