Active military discounts
Yes
Budget Car Rental in Mason
Categories
Location on the map
Mason, Warren County, Ohio, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 513-204-1526
Site: https://www.budget.com/en/locati...
Site: https://www.budget.com/en/locati...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–1PM
- Sunday:11AM–4PM
Budget Car Rental in other cities:
Comments (45)
Don’t ever rent a vehicle from this place. owner is a terrible person and not to mention extremely rude, she refused to help me out when my vehicle broke down and told me “it was not that bad”. very unprofessional. also the car they gave to us was complete garbage, flat tire and engine constantly breaking so they clearly do not take care of their vehicles. very disappointed and disgusted.
Ive used this location multiple times and I will most likely continue coming here. I have never had a problem and occasionally Ive gotten better cars than what I reserved without a price difference. This location is one of my favorites to work with.
Wont be back. Picked up the car when I was in a hurry and never again will I do that. Got home and noticed white dog hair all over the suv trunk area and dog nose prints all over the back windows. Immediately called the customer service line and they told me to just take pictures and show the rental place when I returned it. To top it off on the way to Gatlinburg my 4 yr old discovered a melted chocolate bunny from Easter! Its June how long had that been under the seat! Also no washer fluid in the car so we had to stop and get some. It was completely out! Long story short the lady said she would give me a $20 refund on my $207 bill which I never got! Personally they should pay me since I cleaned it down with lysol wipes. You would think it would be super clean with COVID going on. Place is nasty!
This car was in bad shape, not what I reserved and had trash inside when I took possession... if I hadnt been running late (due to the extremely long check out process) I would have demanded a different vehicle.
Very friendly and knowledgeable service. I didnt have to wait in a long line and received my rental vehicle in 5 minutes max.The vehicle was perfect, clean and ready for use.I was able to use the vehicle on Saturday and return it on Sunday due to the store location being open on Sunday. Any other rental company was closed on Sunday requiring an extra day (or two since following day was Labor Day) of incurred rental costs.
We got the best deal compare to other rental places
Avoid this company and location at all cost! Car was beat up, smoked in and rear tires had zero tread! The car was literally a rolling death trap. I contacted Customer service said hope I have a better experience next time? Very disappointed as I have heard nothing but good reviews from this location.
Very nice and polite. Aisha is very helpful to me whenever I needed a car. I would recommend her to anyone! Great job!
Used to have great service there the few times I used their vehicles. It was my go to place but not anymore. I had very bad experience today. I booked a truck online and went to pick it up but I was treated in a very unprofessional way, so I left and cancelled the reservation.
Terrible. I reserved a truck on June28th, went to pick it up on July 3rd and was told they didnt have it. They also told me that I had placed a last minute reservation, as if it was acceptable that they didnt have truck because of this. THEN, I was charged a $50 No Show fee for not picking up the truck. Really, really bad. I went to uHaul the same day that Budget didnt have my truck and they had exactly what I needed and for the same price.
Its mind boggling bad experience, like none ever in my life. They called 30 minutes prior to say they dont have the 12 truck I reserved 2 weeks prior and to call other Budget locations or the corporate 1-800 #. I did call and they said this location cancelled my reservation (why would they do that?). Stay away - far far away!
They let us know less than 1 hour before our scheduled pick up time that they wouldnt have a truck available for us and offered absolutely no alternatives. Good thing we werent schedule to move across the country or anything.
Very unprofessional. Booked a truck back in March for June. Show up and there is no truck and they have no clue what is going on or how to fix it.
Horrible experience.In this pandamic situation also, these guys didn’t cleaned the car.And rather than giving another car, these guys made me sit for 30min to clean the car.
Very friendly service and they gave us a very nice new vehicle.
Service and car were great. I always rent from this location, convenient location for Mason.
I rent from them 2x a year . never had any trouble. I do my resavation online and. I always look for a coupon.anything to save a dollar:)
Worse Experience Ever. Rented a Truck in February 2014. One Way - Cincinnati to Charlotte. Truck had bald tires and advised manager. He stated they were within spec. Slid past the house while braking with light snow coverage. Tires were so cupped that your had to wrestle the steering wheel to keep it in the lane at 45mph. I had to wait an entire day to get new tires. Lost a day of moving. Budget charged me an extra day. Trailer had 4 of ice on it when I picked it up. Sat at the Budget Rental place and busted off ice with a 2x4 for an hour before I could load the car. Manger did nothing to assist and again advised that the bald tires were within spec of their gauge. This is also an AVIS Car Rental. That too had horrible service with rude I dont care attitudes.
My first stop for car rental in the northern Cincinnati area! Excellent customer service as well!!!
Very unpleasant experience, very unprofessional African American salesman. I guess nobody told him that “Customer is always right “
It went over very well! The staff was very helpful, they didnt have what I had reserved but I got an upgrade because of it! At no increase of cost!
I DO NOT RECOMMEND THEM. ARE IRRESPONSIBLE, RENTING A TRUCK WITH A LOT OF TIME AND WHEN IT TOOK TO REMOVE IT DID NOT HAVE, I DECEIVED THROUGH HOURS, MADE ME LOSE A HALF DAY, I MUST GO OUT OF THE HOUSE TODAY I FINISHED MY RENT AND TRAVELED 19 HOURS PER ROAD AND THEY DID NOT RESOLVE ME , TRIED TO GIVE ME A DIRTY TRUCK FULL OF DOG HAIRS AND A TRAILER THAT DID NOT WORK FOR YOU LIGHTS. THEY RUINED ALL MY PLANS! THEY ARE THE WORST.
There is no car available all the time but they making reservations all ways problem
Great customer service!
Always have good service when I have to grab a car now.
Easy to pickup and return the car, friendly staff and the most important: walking distance from my house! :)
We live in Mason and these are our go to guys. Convenient and never have an issue with our reservations.
Friendly sales associate, but company does not do customer pickups as advertised.
Car was very clean and fast service
Wonderful people, great reliable and affordable!! ❤️
Owner is top notch, takes good care of customers
Not me
Absolutely terrible
Was not there
Ballin on a budget
Total reviews rating 3.1
45 Reviews for Budget Car Rental 2023:
Review №1
2022-01-10We will never rent a car from this place again. We rented a 12 passenger van online 6 weeks prior to pick up date. An hour before picking it up we were called and told they didnt have the van. I said I called 2 days ago and was told by the manager, Aisha that it was there and she would see me on Friday. The guy working said the manager was off that day, but he could offer me a Honda Civic. After several phone calls magically a Tahoe appeared. It wasnt enough for our group but we took it because we were told that was are only option. We drove the car to Florida. We had someone stop us and tell us that the front tire looked bad and we should have it checked. Not only was one tire bad the other front tire was as well. They werent just bald they were down to the metal. Budget is lucky we didnt blow a tire (s) and kill my entire family or someone else. When we returned the car they could have cared less. Gee, we are sorry is about the only explanation I received. Poor management by Aisha and her staff. Budget should close this rental place down. No idea what customer service means. When we asked for our rental money back they said youll have to contact cooperate. Cooperate said we had to talk to Budget in Mason. What a joke! Not sure how this company has stayed in business. Dont ever rent from this place unless you want to risk your life.
Review №2
2022-03-08Rent from here often. Very professional and polite. I choose this location because they are always so helpful. I’ve rented both for work and personal use and the cars are always clean, well maintained and my transactions are as smooth as can be. Often in and out within just a couple of minutes. I would recommend them to anyone.
Review №3
2021-11-24This place is where you want to get your cars from. Aisha is a great lady that follow ups with customer to ensure they get the car that they reserved for.I booked a 12 passenger van and she went above and beyond for me. They didnt have it but she followed up with the vendor to get the car for me ASAP. The van was dirty when it arrived and she cleaned it herself even with me offering to help. This place is amazing and I highly recommend to anyone. Thank you Aisha and the team.
Review №4
2022-06-06Reserved 12 passenger van months ahead. Was not available on pick up date. Same story as other reviews.
Review №5
2021-05-26I would not recommend ever using this company to rent from. We rented a transit van only to find out on our vacation that the door is broken and when we called the first time we were told that they would look at it when we return. In the meantime, the censor causes the door to beep constantly. We called a second time to be given a 1-800 number and they were to find us an exchange and have yet to hear back. So we are stuck with a broken car with two little children but the lady at the front desks only concern was that we not get sand in the car. When looking at the car, the carpet is coated in sand and her only response was see its hard to get out yet told me multiple times I would be be charged extra if it comes back dirty. They really need to look at who does their cleaning because it was filthy. Rental was not worth the $1600 we spent.
Review №6
2021-07-27We rented a passenger van from the Mason location for the 3rd year in a row in June and had a good experience as usual. We had an issue come up but Aisha, who must be a manager or owner, worked very hard to resolve the issue for us. She was very attentive and understanding, and seemed to be very sincere in her interest to help us. We are very grateful for her outstanding customer service!
Review №7
2021-07-14I understand that cars are limited at this time, BUT our car was not cleaned. It was FILTHY, in AND out. I also told them at the time that I would NOT be able to get the car back at the time I thought that I thought I would when I rented it, that it would be the next day (they noted it). The car reeked of smoke; when I called to let them know, I was told that I could bring it back, but there was no other cars. I said that I would clean it, and was told that I would be compensated; I took pictures of what all we found. I actually called twice to let them know what all we found (loads of sand, melted candy bars; the original wrapping had not been removed from the door handles and was filthy; mini pads; Gold Bond Cream; crayons and coloring sheets; etc). What bothered me MOST about all of this was the SMOKE. I am HIGHLY allergic to smoke - by the time I got home I had welts, and was itching!!! We clorox wiped the seats, cleaned the carpets and sprayed them with my cleaner, and aired the car. Called Aisha to let her know what we had done. She told me she would compensate us.
Review №8
2021-06-17DO NOT rent from this place. Owner tried to give us 2 mini-vans despite us renting a 12 passenger. Theres a reason we rented a big van. I had to buy 2 new wipers because the other ones were completely broken. The know to control the rear AC was broken and had to buy a new one before we left. We rented a Ford Transit, but got a Chevy Express. The sliding door wouldnt close all the way and I had to call corporate to resolve this issue. When I returned the van, all I got was a Thanks for doing that for fixing the maintenance issues. I shouldnt have to do that. When I returned the van, the kid behind the counter had to call his boss for every question. The customer in front of me had issues, too. Stay away from this place.
Review №9
2021-06-27Horrible customer service and experience.The SUV I rented had clearly either been in an accident or taken off roading at some point and given to me anyway. Horrible vibrations while at highway speed, transmission was extremely clunky, the steering wheel was turned about 22 degrees to the left while driving straight, and it was filthy. I called them immediately and brought the car back. I was told they didnt have any other SUVs available so they gave me a Toyota camry. If it ended here it wouldnt have been the end of the world, but it gets worse.It took the gentleman behind the desk a good 45 minutes to figure out how to transfer the rental agreement to a new vehicle. While I was waiting, a lady came in to pick up her rental. Surprise, surprise they didnt have the vehicle she reserved. While I was standing there they then proceeded to offer her a free upgrade! Right in front of me! They literally rented me a broken vehicle and I was told Id have to downgrade because of availability, then magically a Ford explorer is available. There was also a Nissan pathfinder and several other SUVs available as I saw them parked and saw their keys hanging, but yet for some reason only a Camry was available for me.This is no way to run a business. Its absurd. I rent vehicles quite often and have never been treated that way. I even over heard him telling his boss on the phone that I just wasnt pleased with the vehicle. Its not that. It was literally broken.I will never rent from this location again. Absolute nightmare.
Review №10
2021-11-21Ive rented from this location for quite a few years and every time they have always provided me with a clean, dependable car, never any issues.