Active military discounts
Yes
Budget Car Rental in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 216-433-4434
Site: https://www.budget.com/en/locati...
Site: https://www.budget.com/en/locati...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:8AM–10PM
- Sunday:8AM–10PM
Budget Car Rental in other cities:
Comments (199)
Rented a full size sedan Toyota Camry 65000 miles.I noticed after I was well into my trip that the tires were very worn. Probably original tires. I also encountered large black spiders, about the size of a dime. They would show up on the windshield at times. Also on the drivers door. They are extremely fast,hard to kill at 70 mph. These two issues are safety issues that should never happen. I returned the car half way into my trip, they replaced it with an Accura SUV. Very nice car and an upgrade.no charge.Thank you. This car had 35000 miles and I noticed a shaking and vibration in the front brakes when applying at 70 mph. Safety is the big issue here. Budget must make this number 1 priority.
Friendly fast n amazing prices. Thx so much for all ur time n dedication plus for getting me In my rental in under 5 mins. That is a blessing n this will always be my #1 place to rent. Ill be sure to tell my friends n family even strangers where to go n I how highly I recommend thanks so muchN the Nissan Is so awesome loveeeee ittyt
When I picked up my car, I realized, at the gas station, it was filthy. Halfway through my drive I lowered the visor to protect my eyes from the sun - an empty pack of cigars fell into my lap. That empty pack of cigars reeked of marijuana....glad I did not get pulled over on the way to my destination. The longer I was in the car, the more the cigarette smell came out. I opened the center console and there were ashes everywhere. Just the worst rental Ive had!I did call immediately and make a claim so that I am not charged the $450 fee for smoking in the vehicle.
I flew into Cleveland from Tucson and attempted to rent a car from this airport location. The people at the counter were nice, but even though I prepaid I was turned away because I didnt have a major credit card with me.When I asked them to refund the money I had already prepaid, they told me I needed to call budget even though I was speaking to someone at Budget at the counter.I went to Enterprise with no problem, definitely never using budget again.
I would have given no star for this location but I have to give at least one to write a review although budget does not deserve any. The service I had it was the worst. The associates were not professional. I spent two hours in that location in order to get a car that I have already booked but what a happened is that the lady that was supposed to help me with my reservation, she made it complicated and almost impossible for me to get a car. She processed my car booking for a reservation that I have cancelled in advance and because of this mistake she did, she couldn’t process the actual booking I wanted and I had (the other one that I did not cancel). Simply, she told you shouldn’t have cancelled it, sorry but you should have asked me about the booking number at first. It is your job!! Unbelievable just go to any other car rental dealers than budget or Avis.
DO NOT rent from Budget/Avis at this airport. My wallet was stolen by a worker and spent three hours trying to find it and missed my flight. Did a police report too. No wallet appeared either. A few of my credit cards were found by a construction worker about a month later strewn along the highway. They took my drivers license and passport too. DO NOT rent or work for this place. Disgusting! (They should get negative stars, don’t deserve 1 star).
I normally dont do reviews. However, Budget was so bad, I feel I have to warn others. Long wait in getting a vehicle, vehicle not cleaned, vehicle in poor condition, and vehicle in need of repairs. The vehicle vibrated when it reached 60 MPH or higher. Do yourself and/or your family a favor choose another rental car company!!!
SCAM! SCAM! SCAM! BEWARE!I found an unexected charge from Budget on my credit card statement and called customer service to find out why. After waiting on hold for an hour I was told the charge was for an upgraded car. Problem is I did not ask for an upgrade or agree to an upgrade. The counter agent slipped it in on me and hoped I wouldnt notice. I remember this guy... It seemed like he was under pressure to make some upsells as he was trying way too hard. YOU ARE IN THE VERY SMALLEST CAR WE HAVE, ARE YOU SURE THAT IS GOOD ENOUGH FOR YOUR LONG TRIP? etc... Yeah thanks a**hole, I hope you choke on the $2 commission you probably made ripping me off.
Apparently nobody works here anymore. The one person working the Avis counter was doing her best to check in people for both Budget and Avis, but Budget Fastbreak signs still direct customers to the parking lot despite the fact that, according to the person at the Avis desk, Fastbreak was discontinued at this location months ago. Im not sure why they even maintain the pretense of two different brands at this point, nearly all of my rentals at any airport for the past 5 years (going back even before COVID) Ive had to pick up at the Avis counter. Just pull the plug on Budget and merge them into Avis already.
Just one thing we did notice until we well down the highway. The ceiling air duct vent is missing from above the rear door on the drivers side.
Not friendly counter agent, vehicle not cleaned prior to me receiving it. Lift gate was engaged. Very complicated to try and open the lift gate. I chose a SUV for the rear room for luggage. I was unable to use it the entire time, even after U-tubing it. Should have been explained. I would have felt awful if an dearly person gotten this vehicle. This is now thr second back to back, receiving a dirty vehicle and staff unfriendly & lazy
Friendly and very easy to communicate with. Got the car I had paid for and we were on our way. Great price through Costco and very happy with the return at a different location.
My assigned Fastbreak car was missing which required that an agent spend about 10 minutes finding another car of similar size. (Not sure how a car gets lost.) The dirt on the car told me that it had just been returned, but I was just happy to have any car. Also, Fastbreak has NO ADVANTAGE when needing to add an additional driver. The additional driver must stand in line and go through the process at a Budget counter--somewhere. In our case, this required only a 20-minute drive back to the Budget at CLE.
I will never try to rent from budget again. The check in line was at least 30 minutes long, but they had big signs up saying Fastbreak members could skip the line.So I signed up for Fastbreak, received a confirmation, and followed the signs to the Fastbreak booth outside. Only, the booth is empty, the screens are all disconnected, and the phone is unplugged from the jack.Back inside, the staff dont even know what Fastbreak is. No one cares. I took an Uber instead.
Very poor customer service can’t even get in touch with actual reps from the location. Took my payment & deposit off two different cards however won’t allow me to extend the dates with the alternative card that was used. Doesn’t even make sense as I’m typing it. Enterprise is more expensive but much better service. First & last rental from budget
Horrible business practice of not disclosing a deposit that is required for the credit card transactions. This was not discussed at the reservation, the pickup, or the drop off. I believe this constitutes illegal practices, in not disclosing material fees. Representative at drop off was argumentative and dismissive. I still have not received my credit and its been for business days since drop off. Can you please assist in getting my credit back to me. Thank you.
My recent Budget rental car experience was pleasurable, easy pickup and easy drop off of the vehicle. The staff was very friendly and helpful in all steps of the process - thanks Budget rental Team!!
If there were staff at the time of dropoff to assist, I would have given 5 stars. I had a very early fight out of CLE and arrived at 3:45 AM to drop off my car. There was a small sign directing Budget customers to the Avis area to drop off their cars (took me two times around the area to notice the sign) and once in the Avis area, there were NO staff to assist.
There is no FASTBREAK members benefit even you made reservations ( Cleveland Budget rental near Airport)earlier and paid in full. I have waited for more than 1 hour 3 min in line to get rental car. This is disappointing if you don’t have resources atleast make it automated and give preference to those paid and reserved well in advance. I like the car provided but customer service I will be 0 star if that can be an option.There is FASTBREAK sign board but no one is there to guide people. Worthless customer service I wouldn’t recommend for renting this car.
Customer service people at the counter in Cleveland were extremely helpful when none of the other agencies had vehicles, they were able to come up with exactly what we needed. All customer service people at the other rental agencies should be like the ones at Budget!
Booked and paid on line, still waited over an HOUR for the car! No excuse for this. Just finding the pick up area was crazy, apparently they wanted to save money and not post signs. The bathrooms were appalling. We will NOT be using them again.
Beware: unauthorised charges when returning vehicle. Attendant said youre good to go; why then does a new charge appear on my credit card after Ive boarded an airplane?
Car was great, return was easy and quick,Only complaint I have is the time it took on the queue to pick the car. There was just one employee and at some point 15 people on the queue.
Picked up vehicle after 11 pm. It had 1/8 tank of gas. There was a broken taillight that often caught the trunk when opening or closing. I did let them know upon dropping off the vehicle.
Avis redirected to Budget, employees are kinda rude. Then redirected back to Avis. Employee didnt even ask me which vehicle they are assigning me.And the car is not cleaned. I see dust and spilled juice.
I was at this location on 7/4/22, and the man who was behind the counter was rude. He did not greet me or the customers behind me, did not speak loudly enough and was short with me when I asked questions. The woman next to him kept having to repeat what he said to us, even though he spoke clear English. He was not helpful in any way.
This was the worst rental I have experienced with Budget. The car was dirty and smelled terribly of smoke. I was charged $126 for supposedly turning the car in an hour late.
All the staff get 5 stars. Car was 5 stars. The Fastbreak kiosk was down which cost me some time, minus 1 star.
The signage for return is TERRIBLE. You have to use Avis entry. No one was at the booth myself and another car drove in & just parked anywhere we had to go inside to get a receipt. Was told the booth guys must have been on brake???
I had to stand in line for 45 mins for a car that I already paid for. On top of that the walkway and parking lot were covered in ice. My wife, kids and myself almost fell multiple times. Do run a business if you can keep it running in a timely manner and safe.
Arriving at the car rental counter, there was nobody in line in front of us and it took a very long time to pick up this vehicle that was prepaid for. We were encouraged to pre purchase fuel before leaving the rental car counter which we did. We ended up not using the car as much as we thought we would..in fact we only used it to and from the airport. When we returned the car, we asked the lady at the rental counter if we could take that charge off based on mileage in and out alone, anyone could tell that we didnt use the vehicle. We were told no refunds on Fuel from the lady at the Budget counter. The car return staff outside the main building was very helpful. Car was clean.
The experience getting the car at the airport was not good. My flight arrived at 7pm and I was in line to pick up my car by 7:40pm. There had to be over 20 people in line with ONE Budget agent at the counter. I waited until 9pm before I was able to get the paperwork done. The person at the Avis counter (where there had been 2-3 people in line) made sure to take her 25 minute lunch before coming over to help. It was VERY irritating. I have to believe we all had reservations, so why this surge in customers wasnt anticipated by management is beyond me. The rest of the rental experience was fine. At least there were plenty of cars, the car I got was clean and what I expected,and the return process was easy. One small suggestion would be to make the sign that explains the refueling options in larger font or available as a hand out sheet when you get in line. It was impossible to read the options, even once I got to the counter.
The absolute worst service I’ve ever received. I will never book here again or even suggest It, I’ll actually encourage people to choose every car rental service outside of budget and Avis. The first car we were given had visible flat tires, we were told It was fine, drove a half an hour and had to turn around because the tire pressure light came on. So we wasted an hour. We then were given a second truck with an “upgrade” but that truck had an oil light on. So we had to go back and get a THIRD car. We were not comped anything. After getting to the rental place at 12:45, waiting 35 minutes to get helped, having two terrible cars and delaying our travels an additional 3 hours, this was the worst rental experience ever. Our flight changed so we needed to change the drop off time (push it back an hour and 15 minutes on the same day as the original booking) and we were told that we would be charged for that so after all of the inconveniences, we were STILL going to be charged for dropping the car off on the same day an hour later!! The name “budget” rentals is fitting, It should actually be low budget. I would have given them a 0 rating but i had to give a star.The only pro: the front desk lady was very friendly.
I am totally upset with your service and vehicle I got. It is not in good condition in more 3 specifications. I hope you guys rectify that issue next time. Better to check all the necessary things in the car are in good condition or not is a best option
This was the worst rental car experience Ive ever had. It took an hour waiting in line to get the car after my flight. I was emailed saying I would be on the Fast Pass board. I was not. After waiting and waiting I got my car and there was no apology for me having to wait so long. No explanation. The car smelled like cigarette smoke. When I dropped off the car, apparently Budget wasnt accepting returns. There was a small sign that said go to Avis. It was hard to see and me and other customers circled trying to figure out where to go. Could Budget put out a larger clearer sign? Could Budget have emailed me? Upon return, it was still confusing, one employee saying leave the car another saying to wait so she could see my rental agreement. Rude, lax, and horrible service and experience all around. The woman taking my turn in had the nerve to ask for a tip. Based upon this experience, I will not use Budget again. Id love to have a rep reach out and try to make it right but I will it expect anything.
I take the car out with 3/4 to 7/8 of a tank of gas and return it full. They turned around and charged me for over a gallon of gas. Total scam happening and I will never rent a Budget car again. Also received an email about drop off at the terminal as I had a handicap person with me. Asked about it at check-in and was very rudely told they dont do that and the email was wrong. I normally rent an Enterprise car and I will go back to them in the future.
- Rude employees- Impossible to get in touch with local customer support- They attempted to charge us an extra fee for gas, even though we had filled the tank right before returning the car.
Somewhat pricey, but overall service/product was very good. Vehicle was a brand new vehicle. Had only 3 miles on it when I got it. Service staff at check out and check in couldnt have been any nicer and more pleasant to work with. Great people.
I was able to book the rental while checking in for my Frontier flight - LOVE THIS! The car was great, the process was easy, and I loved the fact that the car was ready and waiting for me when I finished the rental process at the counter.
Ive had 2 rental experiences from Budget that were absolute nightmares and swore Id never use them again, HOWEVER my experience with this rental made up for the past. From making the initial reservation to turning it in at the end of the rental period, the process was flawless and more than satisfactory. Budget will be my go to for rental needs down the road.
Some of the staff was friendly. First car we got had a low tire pressure on the dash and by morning was COMPLETELY flat. They wanted us to go buy a new tire and have to replaced and told us to bring in the receipt for them to refund us... not happening. We brought the car in for an exchange and ended up getting the original car we were supposed to get. By the drive to the hotel, this car also had a low tire pressure signal come onto the dash board 🙄 we already had to pay for 2 uber trips because of the flat and now we are paying our own money to fill this tire up twice a day. At least this one isnt flat yet 👀
Barbara’s customer service for my reservation was far beyond exceptional! She was so friendly and eager to help. Never have had a car rental go so smooth. Thank you 😊
Original impression 3/21: The arrangements at Cleveland Hopkins sucks. The people are the best but the computer goes down and the manual option double sucks. Those poor people.Time has past, (10/15) the car return facility still sucks. Big signs for Enterprise, National,... but a tiny sign for Avis/Budget. However, the staff is the best, The attendants at the front desk are cheerful and helpful (even though the system is not reliable) and the attendants at return greet you and are very helpful.Due to the extremely cold temperature, the battery failed, BUT the Budget Support Team ensured I was safe and was back on the road as promised. Thanks...
When I arrived at CLE car rental center, tired from a long day of travel, at 9:30pm to pick up the car I had reserved for 10pm, the Budget counter was ABANDONED. No sign. No instructions. Lights out.A guard sleepily pointed toward the AVIS counter, where ONE PERSON was working alone, taking about 5 to 10 minutes per customer. So I waited 20 to 30 minutes to get my car.While I was waiting, at least half a dozen customers arrived, went to the dead Budget counter, looked for instructions, asked the guard what to do, and in disbelief, got in line behind me and others at the Avis counter. That was 6 days ago. They may still be in line waiting for their cars. It was pretty grim.When I got to the car, i discovered the electric mirror was not working right. I noticed that I could adjust it with my hand and it would stay in place, so i kept the car because the lot was pretty empty, it was now around 10:30pm, I was exhausted, and I needed to get to my destination.The car reeked, as all Budget cars always have (I had forgotten - have not traveled much) of that gross powdery air freshener/cleaner that you must use. hate that. its like perfumed talcum powder and it sucks.So, i drove my broken-mirror, air freshener-stinking car to my destination and got there only about an hour later than I intended to.On return, same slovenliness. There budget RETURN lane (the LAST one at Cleveland) was CLOSED and there was only a tiny sign saying Return cars at AVIS so I had to drive completely around the rental car center, around the entrance, back into the rental car return road, and enter at Avis. At Avis, no one greeted me and I had to ask a guy if I needed to check out. He said well e-mail you a receipt and that was the end of the rental.While I was standing in line to get the car, I texted a friend to tell him what was happening. he made fun of me for renting from Budget, said I should know better. He was right.
One hour wait for my rental. There seemed to be no urgency to process the customers. There was one efficient and pleasant counter person but I did not get her. Upon returning the car I drove to the Budget return all entrances were blocked. I drove around again and could not find the return until I saw on one of the cars blocking the return, written on the windshield on thin lettering to go to the Avis return. The Avis return was before the Budget return and had no indoctrination to return the Budget cars there. So it was another lap around the rental car facility.
Average. Vehicle was dirty, had a car seat in it, and used masks inside. No one did a walk through with me when I recieved the vehicle either, which I thought was protocol so that the customer and the agency both know the vehicle is in great condition.
Returned the car as directed by a budget representative to the Avis car return at Cleveland Hopkins. Now I get a letter a week later saying the vehicle has not been returned. Cant even get a person on the phone to sort this out. Never doing business with you again.
The day after getting the car, the tire pressure light was on so I called them to fix the problem and was told to go to any budget to change the car, I went to the nearest one and they didn’t have any car available and I had to drive all the way back to the airport to change it, once there, the counter lady was absolutely rude and starting yelling at me because I didn’t know the mileage of the car, I was there because they gave me a faulty car, with tires that could just explode at any moment, and they treated me like they were doing me a favor. Completely rude.
A single person at what looks like a 5 clerk counter. Naturally, a line. Why? At least you dont have to go through a background check on your way out of the lot.
Put a full tank in the car and still got charge. I called the line and got hangup on twice. Now im on my way to airport in this rain because of their mistakes. Who is compensating all this inconvenience?
Horrible had no problems taking my money than refused to give me a car! Website said they take debt cards with a extra deposit but of course they refused me at the window and left stranded unbelievable!
Originally gave my mom a car that had not been cleaned. It had juice spilled on driver & ft passenger seats, trash in trunk, dirty/dried mud on floors & nasty exterior. She had to go back into desk to get another vehicle.
Even though only one agent for pickup and line was growing, she got the two lines moving. (still took at least 20 min to get to the desk to be helped). At least when we got there, Barbara did a very nice job explaining items and answering our questions patiently. We did get very nice car in the class we rented and it was clean. On return, man was quite helpful.
The line was longish but the staff was pleasant and informative. The vehicle was new, clean and we even recieved an upgrade.
Terrible service from a long-time renter. I requested van with car seats for my grandkids and they did not know how to install, wouldn’t help and didn’t care
I turned my car in early and even told the desk person Id be early when I first picked up the car. She said it will be taken care of when car dropped off. NEVER was I told there was a time limit on returns, when the clock would change to a new day for FULL day charge. I assumed (bad idea) that there was some kind of proration- maybe in half days or quarter days. NOPE. Dropped my car off over 12 hours early BUT 12 minutes after the grace period so full charge for a day. Posting this on other sites so others will be fully informed and possibly chose other rental agencies.
As a fast break member, I received an email telling me my car would be posted on the board. I get there, and of course, it was not posted. I had to wait in a very long line with only one person working the counter. I cant tell you how angry I was and am now! I finally get the car. The key fob did not work. The car was filthy inside. Worst experience ever. The rear tire was going flat
Excellent service. Nice car. Hyundai accentEasy check in and easy check out. Good airport shuttle
Easy check out, check in. The downside is that the car looked like it was in a NASCAR race. Dirty outside, dented, never saw a wash for a while. Inside was clean except the hatchback. Prices today are so high that you wished you got a nice looking vehicle for the price.
Ciara at the counter started off the experience with a wonderful greeting and great attitude. She went above and beyond by offering a free upgrade from the economy model I reserved. Then, she called service and had a freshly cleaned and fairly new vehicle brought to the door for me. Never seen that before! I returned the following morning at 430am and I left my phone in the car. I remotely put a message on the phone for anyone to call my wife if found. Jonathan Moore found the phone, called the number, answered when I call the phone and left it at the counter so my daughter could pick it up. Now that is service that will keep you as a loyal customer!!! Kudos Budget for hiring these outstanding people...
Usually have a good experience with budget.
God! Extremely and extremely rudest pregnant lady. Just got here to pick up car. The car was smelling cigarette and weed so bad that I needed to head back to the counter to ask for another one. The lady didn’t even apologize. She was so rude. And told there is another car ready next. When we got back to the pick up location, there is not any available. I again went back to the lady and ask where the car was? She said it’s still being cleaned and would take couple of minutes. Really??? No apology, no courtesy!!! Future renter, best of luck with this zero star place.
Long lines at check in/check out. Placed bogus fuel charge on credit card. had to call to get it removed.
So not be fooled by the online prices. They will “upgrade” you without telling the extra costs. You also don’t get to choose your own car, it’s assigned. It will end up the same price as Alamo, Hertz, etc, without flexibility.The process is extremely slow. The line always have 5+ people in it, while all other companies are easy to access and leave early. Spent 40mins at rental center instead of 5mins when using Alamo at the same location
Budget only in name, didnt get the car that we asked for either, they didnt let insurance to be on credit card, mandatory insurance buy that costs $30+ . I could get a Hertz car for half the price. First and last rental with budget. How is renting car for 15 hrs $120 a reasonable price?
My experience at this place on West 12th Erie was great. The fellow behind the counter could not have been nicer or more accommodating. I do have a problem with the Budget at the Cleveland airport. Rented us a car for a day, wanted 300$ for us to drop off in Erie. We had to drive 4 hours back and forth to return it to Cleveland. They wanted a fortune to keep it for another week. So we returned that and rented one in Erie for much less money. Go figure.
The attendants at the desk were so helpful. when they saw the amount of luggage I had they suggested a different vehicle than the one I had reserved. The upgrade was a perfect fit, and they were able to find a promotional rate that accomplished the upgrade AND saved money! Thanks to Shavaughn I was able to complete my trip on time, comfortably, and on budget! That is a prime example of good customer service! Thank you Shavaughn!!
This is the worst rental car experience I have ever had! I travel frequently and rent cars all the time. Getting your car rental usually takes forever no matter who rent from, the people at the counter often are clueless, so I usually anticipate that the car rental counter is not going to be the highlight of my trip, but I have never experience people who were as rude as they were at this location. The guy at the counter just stared at me when I walked up. There was no how can I help you.. He said nothing until I told I was there to pick up my car. He shoveled chips in his mouth while he processed my reservation. THe lady behind the counter was rude to the customer beside me. The customer told me that they are always like this here at this location. If you fly into Cleveland, dont use this company (or avis because avis owns budget as well).
Overall I enjoyed the experience provided along with the vehicle. The reason I gave 9 is because the smell of the car was really strong . It gave me and my husband a headache whenever we drove. Not sure if it was another drivers perfume but it smelt horrible. We had to drive with the windows down. The smell went away after a day or two but, If its the cleaner you guys are using dont use so much!
Excellent quick check in. The person at the counter was super helpful and walked us out to show us where our car was and where to return the carMost times they stay behind the counter tell you, but dont take the time to show you. We really appreciated it.Rental prices are crazy high right now, so glad they are doing more in the customer service department to help ease the sting.
Please do not rent from therePlease do not get into there 🚗 after being around any tobacco..U will be charged $300.00The supervisor is a blood sucking hound 🐕..She called food particles..ashes!!I did get a full refund after talking to the corporate office...
Absolutely horrible service! I’m a budget fastbreak member and they never registered the reservation I made in advance. My family ended up waiting 2 hours for a car that I should have been able to pick up right away. The lady at the front desk was extremely rude!!!. I’m going to be switching car rental companies going forward! Budget needs to do better for loyal customers!
The staff (pick up & drop off) were extremely pleasant, professional and friendly. The wait time to pick up, however, is always too long and the vehicles are not clean inside... That is why i did not give a higher score. I am a Fastbreak member, which shows on my reservation but because I make the reservations thru Costco Travel, the Fastbreak features doesnt apply.
The drop off went off without a problem. The shuttle service on the other hand needs to have better guidelines. There was a long line, a shuttle arrived and started loading and another one came right behind him and started loading the end of the line and the people in the middle got screwed because we had to wait for the following (3rd) shuttle.
Upon Check In, the agent asked if we would like to upgrade to a Ford F250 for $15/day extra. We agreed and went out to get the truck. The space she sent us to had a different vehicle in it. We went back in to get the agent. She came out and looked for the Ford but could not find it. She gave us a Toyota. We assumed we would not be charged for the upgrade. However, when we returned the vehicle, she had charged us for additional liability insurance, which we had declined. The agent would not remove the charge because we had signed. Bad on us for not reading the contract more closely before signing, but we were in a hurry to get to a wedding. We ended up being charged an additional $50+ that we did not want and still did not get the Ford pickup. VERY bad customer service!!!
Good car rental option at Cleveland. The only catch is that this is not a 24-hours operation despite being at the airport, and can be problematic for those with late night flights.
Great customer service. Expedited service, going and coming. Great price and clean cars!
When I returned my car on Wed May 19, 2021 the guy in the lot who scans the car said that the handheld device is not working properly and is showing the tank on a 1/4 when its actually full. So he manually wrote full on the rental agreement and told me to show my paperwork to the lady inside and everything would be fine. There was a long line inside and I had to catch my flight so I couldnt wait however, the lady working the desk took my paperwork and assured me everything was fine. The next day I get a charge on my credit card for $131.63 for gas!!!! I called customer service just to get the run around! I usually rent from enterprise. This is my 1st and last time renting from budget!!
People at check-in counter were not pleasant; they acted as though I was bother them.Initial car received was dirty inside, had to wait extra time for another clean car.
My wife left her iPad in the rental auto when we flew out of Cleveland airport. We didn’t even miss the item before Budget contacted us, ascertained that is was ours, and arranged to ship it back to us in California at no cost to us! I appreciate good service and the folks here, especially Josh and the young female, sorry to say I’ve forgotten her name but her and Josh went beyond the expected to provide the needed! Their courtesy and knowledge has now put y’all in my number one choice slot when I rent a car in the future!Bravo
The two employees that were working when i rented my car were so bad and werent even working when i walked up to the counter and they first ignored me. they didnt know what they were doing. they gave me a car that was locked and wasnt the correct vehicle. I then had to go back two more times because they gave me thye wrongg vehicle the second and third time.. i only got the correct car from the exit gate attendant!!!! it. was a horrible experience for me and it was late in the evening! I hope someone reads this that cares about customer service. Plus the car required service and wasnt done.
I had made my reservation weeks in advance when I get there they offered me smaller I told them no because the car I had reserved would seat up to 5, was told could squeeze the 5th one in .. no .. Then I had to pay extra for a 5 seater it was a 2019 plain jane with only a back up assist. then when I get home the change oil light came on. Spoke to numerous people to vail no answers. I asked for the complaint line and never got that. At this pointe I gave up and decided to never rent from Budget again. I honestly cant believe I was treated this way. Never again
Quick and easy to pick up the vehicle, but a nightmare when returning after hours. We returned the vehicle around 4:20am and went about our way to the airport after the security guard told us we would get our receipt via email. No email and Ive been hung up on 3 time and transferred to lost and found twice while calling the front desk. Need the receipt for work.
I would like to upgrade but they didnt had any options and they were to lazy to find a solution. Really bad experience with Enterprise...Hopefully never again!!!
I arrived on time for my reservation and waited in line for 2 hrs which resulted in the other reservations I made that involved the rental car to be pushed back several hours for the next day. I brought car back late but still on the expected date and was charged an additional $127.82 for a mistake that the Budget company caused and apparently I have to pay for. Not happy at all.
Very disappointed with Budget!! Rented a Standard size SUV that they told me was outside, went and sat in the car to wait on my keys, some other customer had the keys looking for the vehicle by clicking the alarm. Gave me a Tacoma pickup truck that I wouldnt be dead caught in. Let alone I was on a tight schedule that I couldnt argue with what they gave me. Plus I paid more for the prepaid vehicle and got a lower vehicle to rent. So disappointed with Budget. Dont think I will ever rent from the ever again. Its always something with you all. This isnt my first encounter with Budget. But it will be my last!!!!!!
Hassle Free When I needed a car I had no problem getting it right when I needed one. Everything was easy and my car was very satisfying no problems while renting and if I did need assistance it was only a phone call away. Yes I would use Budget Rental again in the near future. Oh yeah the price was right also.
Rented car type not available and not ready at pick up, had to take lower level car and no refund.
The car had a humming noise and vibration at 50 plus mph,we went back but could not wait another 30 minutes to speak with the person who rented me the car, I asked at avis counter they said if its a problem to call road side assistance. We drove it sparingly and returned as scheduled and informed the returned agent of the issue
Horrible experience. My flight was delayed. I called the Budget location at the Cleveland airport and I was assured that I would still be able to get the car I reserved. When I arrived the location was closed. The next morning, the agent at the counter explained to me that the customer service agents are always giving customers false information. I will never ever choose Budget rental again. Also, the Enterprises car rental was open for their customers with a late flight. I think Enterprises would be the way to go.
Being charged 16.99 for gas refueling is disgusting! I drive the rental vehicle for a total of 8 miles. IT WAS NOT given to me with a full tank! I will NEVER rent from Budget again! Make sure the gas tank is full or they will charge you an astronomical fuel charge!
Rented a car on 7/25/21. And was given a car with the engine light on and light saying service car. I didnt even leave the lot. I asked for a diffrent car and no one in lot knew what to do. They said they were new and didnt offer any help at all... i was finally given another car and got less than 10 miles away and the back wheel started making a loud noise. I took car back with 20 miles on it and was first told i would still be charged for the hole day then after talking to manager the rate was adjusted for the time i had the car. Needless to say my trip had to be canceled and i would not recommend this place or avis since they are the same company they do not maintain their cars
Well for starters, I made my reservations a few months ago for a convertible vehicle. Unfortunately, unfortunately, my reservation was completely incorrect from the making model of my vehicle selection to the cleanliness of the vehicle. There was a scratch to the passenger side Door, I was not made aware of!The vehicle was filthy in the back seat on the floor and there just so happens to have been a used condom behind the headrest the rear car seat so needless to say Im pretty sure youre not shocked as to why the score was a 0!
One of the worst experiences I have ever had renting a car. When I returned the car to the lot, there was no one there to check me out. When I got to the counter, the attendant informed me they had no record of me returning the car. After going back outside, apparently someone had moved the car without scanning it in. They eventually found the car parked on one of the side roads. A big mess. Avoid using them!
Note that you have to shuttle to this place, its not on airport property. Be prepared for long lines, they are understaffed. Also, they charged my credit card for the rental and an additional $120 deposit two hours before I even picked up the car. Theres free cancellations, why was I charged in advance? Called Budget and waited on hold too long, hung up. Ive used Budget at other airports with no problem.
They have 12 people in line and then 2 of the three go into the back room to hang out as everyone still stands here. Unbelievable. Still waiting 30 minutes later and no fast break
The agent at Cleveland airport was by herself with a large line. She handled it quickly, professionally, and was very friendly. Just refreshing to have such great service like this. Bringing car back was easy. Very happy. Wont go back to enterprise.
The booking process was easy, the pick-up process was efficient as well. The Budget personnel at the counter in Cleveland was professional and did not waste our time. We were in and out in no time. Most importantly, the car was clean when we picked it up. Overall, we had a great experience with Budget car rental. Keep up the good work amid the pandemic!
The vehicle was dirty. I have the previous drive contract that was left inside the car alone with his flight bookings. Covid is real and your car rental business should clean after every person that rents a car from you
There was a discrepancy in the name on the rental car and I was not allowed to changed the name or add an additional driver to the rental, resulting in me having to rent a second car for MORE than I rented the first car for. The car was rented using a credit card with MY name on it, and the name listed did not match. No discount offered, no refund of any sort available for a car that sat in your lot. At that point I tried to rent a car at the desk and was told it would be a little over $700 to do so. I went on line and reserved a car for approximately $400. My final bill however was over $500 (with no penalties or damage, just hidden fees). So really I feel I was lied to, taken advantage of and ripped off multiple times in this transaction and will NOT be doing business again unless someone is willing to make some type of arrangement. I will be sure to tell people about this on social media as well. Poor business. Simple fixes would have alleviated all of this.
Because when I picked up the car, it had not been checked. I discovered that the locks did not work; when I called to report this, I was told to call roadside assistance or return the car. I could not do either since I was working 24/7. Then when I started the car on the day I was returning it, the tire pressure indicator light came on. I reported this to the person to whom I returned the car. She just said everything was ok. A week later, I received a letter informing me that I was going to be charged $160 for car repairs. I called to report that I definitely would not be paying for Budgets poor car conditions.
At the time of pick-up, the agent misrepresented the charges. He asked if we wanted the damage waiver which we understood to mean that we were waiving additional insurance because we are fully covered. The cost of $30.99 was not discussed however when we questioned the difference of $200 between the estimate we received and the contract total, we were told that this was a deposit that would be refunded upon the return of an undamaged car. No deposit was noted in the contract but we learned later that in fact an additional $200 was added to the charges to our credit card. The transaction was based on false information, a confusing contract and deceptive methods.
DO NOT RENT HERE. I dropped my car off here 2 days ago. Whether it was because of a malfunction or the cold weather, I was unable to get my gas cap to open (it just made clicking noises and remained locked shut.) On dropping the car off, I explained to the associate that I was unable to put gas in the car, but if hed help me fix the cap Id happily go fill the car. He told me dont worry about it, its no problem! Well, today they charged me $10 *per gallon* for gas.This is absolutely unacceptable. If I am unable to put gas in the car through no fault of my own AND your associate says dont worry about it, why am I being charged?! To make matters worse I called the phone number listed for this location and every single option on the phone tree goes back to the national call center. You cannot actually talk to someone at this facility without physically going in, which of course I dont have time to do expediently, though Ill absolutely be taking valuable time out of my day (not to mention put myself at undue risk for covid exposure) to go talk to a manager in person because thats just highway robbery. Unprofessional, unacceptable, and literally doubled the cost of my rental. DO NOT rent from these people.
Great prices and a great staff! Thanks for making everything easy!
Fast break was inoperable. Wait time was rediculous for service that was promised to be in and out.
Terrible rental experience. I requested a full size car, when I arrived the clerk kept asking if I would like a mini van or SUV since there wasnt a full size car available. I needed a full size car and after a few minutes she located one with Avis. Waiting outside took 30 minutes for the car to arrive and the person bringing the car up wasnt not wearing a mask, so drove the car to me from a distant lot unmasked. This is not acceptable during a pandemic. There was no other full size car available so I ended up taking this car but was very unhappy with that decision. The car was obviously not well cleaned inside. While waiting for my car there were 4 other people there who had extended waits for car. There was only one Budget agent and the manager was no where to be found. Coming back there was no one to take my car for drop off and no signage as to what to do. I went inside and it was the same agent who helped me initially on the pick up day. She was very nice and helpful both times and adjusted the charge due to the inconvenience but overall not a great experience and honestly previous experiences with Budget has been poor also. I will not be returning to rent from Budget and especially not at Cleveland Airport
TERRIBLE!! Car was only 3/4 full of gas when I checked out for my 1 day rental. Upon returning, I told the Budget agent I was only returning 3/4 full back and he said No problem, dont worry about it. Well, as you can guess, a $47 charge appeared several days later for gas. THUS BEGAN THE SAGA of trying to rectify my bill. First, the administration office phone # for Budget is DISCONNECTED. Great. Then you call the 1-800 number. You get transferred around the world to various call centers where no one can help you. When I asked to speak to a supervisor, I was told there wasnt any available and that they would get back to me in 48 hours. There is NO LOCAL NUMBER to call in Cleveland, as I simply wanted to talk to the agent who checked me out. On and on. You can guess the difficulty in trying to rectify this. BEWARE OF RENTING HERE.
Car smelt like smoke (burn marks in headliner next to sunroof), was filthy, had vibration at 60 mph, just gross.Chrysler 300m inside would have been nice, but there were dirt hand prints on the front and back seats, feet prints on the front windshield, burn marks on head liner, car smelt like smoke and mold. Car also had a terrible vibration. Front drivers side at 60 mph. Out side of car was filthy as well.Best part when explaining to the person at the counters they both(outgoing and incoming) calmly looked at me and said sorry about that. Nothing I can do.Will never rent from budget again.
Do not I repeat do not come to this company. I got fraud not once now twice since I rented a car here. Over 4 transactions of rentals on my card that o had not purchased. The company doesnt tell you what you being charged or even a total. Now they charge you for dropping the car off! Worst car rental in the U.S by far n I travel alot
I arrived at the Location I prepaid for everything. When I arrived the lady said card didnt match. After trying twice she said it will cancel my trip if she did it again and it didnt go through. I pulled up original reservation and should her she had the right card. She then shrugged her shoulders and say oh I made a mistake. Wow Im from Louisiana on vacation and we are in Ohio. A mother and her son alone in a state for the first time. She could care less. The reality is she sent the lady whom she was working with to the other side and then called me up when I was next in line for the other lady. Who didnt have a bad attitude. She also spoke badly about other coworkers in front of a long line. If you dont want to be at work dont go why try to ruin others vacation?
There was no one to help me with basic instructions on operating vehicle. Not even on how to open the trunk. Driving a new car was foreign to me. Thank God 4 google & that the manual was in the car, just to adjust seat so I could see to drive. Spent more time trying to learn car than I cared to.
I rented 2 cars 2 months before my trip. After over 2 hours, a cancelation, and a third rental, I left with 1 car then another cancelation, it was an awful experience. I guess the renter should be told that each driver needs a credit card in their name doesnt matter who rents them. Nobody reads the rental agreement, should betold or shown somewhere when renting. The return through Avis was great
Car was damaged, window didnt work, car smelled like smoke, burn holes in seats, very difficult to find the drop off area at night and no customer service skills. Very unhappy and will not be using in the future
We had to wait for an hour and 20 minutes to get to the counter .9 people ahead of us and only one employee.Once at the counter.service was good.Gave us a small SUV because of shortage of carsCar is clean..
The staff and their service were terrible. First, as we waited in line to pickup our vehicle rental there were two service representatives (rep) assisting people. As we slowly moved up to the front of the line and one rep was free she treated us rudely by angrily lifting her hand and saying something inaudible to me and my wife. Then the other rep laughed loudly while looking at me and my wife, even the customer who was being attended slowly turned and looked at me with sadness of what was said. Not once did the first rep say anything to say she was no longer available. All she did was walked around the service counter area, slowly arranging paperwork and moving stuff around the counter. The rep just lingered around and made it obvious she was not going to assist me and my wife. Then the second rep finished with her customer and called us next. It was quite obvious the 2nd rep was bitter and upset towards me and my wife. As the 2nd rep was inputting information another customer, who previously complained about a Kia SUV that smelled with cigarette smoke, walked up to where we were again complained. The 2nd rep almost wanted to push me aside to attend to them. We finally got our vehicle and it was the Kia SUV that reeked of cigarette smoke. It was the vehicle the other customers complained about. So this is how your Cleveland Airport staff treat people. I will make sure i let other people know how rude your staff are and advise them to avoid your company.
The vehicle that I picked up had a maintenance light that was on as soon as I got in the car, it had a warning for tire air and it was not clean at all (it looked like some was sprayed on inside window). I had to stop immediately to clean it off so that I could even see to drive. The drop off this morning was a fiasco I had to loop around three times to figure out how and where to drop it off.
Person at counter was extremely rude. They didnt put correct information even though we told them we would be returning car to a different airport. The car was FILTHY and had dents and marks all over it, when we tried to tell attendant when we went to pull out of the lot they were complete jerks about it and just roller her eyes at us like we had inconvenienced her. The car inside was filthy, had stains all over the the roof and smelled terrible! Would never recommend!
My rental experience was awesome picking up and returning.
I rented a car last weekend for a trip to Cleveland and the experience was not great. Customer service was good and I was given the appropriate car, but the inside of it was slightly dirty. When I turned the car on, I got a warning that maintenance was needed. Over the course of the weekend, the windshield got dirty and I discovered that the wiper fluid was completely empty. This seems like a very basic thing to check before checking out a car to a customer.
Using Budget was fast, easy and the least expensive alternative. I strongly recommend using them.
Waited an hour for 1 person to do everything when I should have had fast break but they were too busy to process them. Then where she said the car was I had to go find someone to track it down because it wasnt. She did upgrade me in car though so thats why it was 2 stars
The car was ok and the counter person was polite and helpful but that was the end of customer service. When we got out to the lot it was confusing where to get the car from and when it showed up it was on the section marked for Avis. The driver dropped off the car and disappeared so fast we never got to go over condition of the car, there was visible damage, or answer questions we had about operation. When we returned the car the entry for Budget was blocked off and in small letters on the back of the parked car was a notice to return the car to the Avis lot which we had already passed. It required a trip around the facility a second time, and when we did get inside there was no one in sight so we had to look for a drop box to return keys and the only on available was one for Avis. At this point it appeared Avis had more to do with the car than Budget so we left the keys there . Im not sure why there was so little personal interaction but it was the poorest customer service we have experienced renting cars.
So, I’m here at the counter standing in line and there’s two people to check folks in and a line of 12 customers in line at 6:45 pm. One of the employees, an African American gentleman, is being rude to every customer he helps. Another customer could not locate the car in the lot and there is no one here toHelp him. Gotta say, were I you , I would seriously suggest going with a competitor. I know I am!
Easy check in...nice, clean vehicle...good price.The only issue was that I was checking out at 5am...there was no one there but it would have helped to have some signage to direct where I should park and where I should leave the keys. Otherwise...it was great.
Great service just didnt have car requested.
Ive rented a lot of cars in this was my WORST experience ever. The place is hard to find. Customer service is rude both on the phone and in person.Purposely rented a 5-star crash vehicle because of my PTSD. When I got there I asked if I could have a similar car if they did not have the one available and they told me no I could not. They put me in one of the worst crash test cars available. I had to stand in line three times because they didnt want to take my debit card because they only accept credit. Since a credit card wasnt in my husbands name and in my name they charge me an extra $13 a day. They might be the best priced but not after they add everything in. Its not worth the aggravation. I normally write positive things but it was so irritated that I couldnt this time.
To start the car was dirty. Once on the toll road the car started to shake, the faster we went the more it shoke. Stop to check, the tires were BALD and threads showing. Never seen anything like it on a rental car. Things are bad right now, but this was unacceptable by any means.
Busy and only one person working the counter. Car was obviously not cleaned after returned from previous rental.
Why? Why is there a system in place that has three or four slow, unmotivated employees retrieving dozens of cars. Is there really no way for customers to just go get their own cars the way it works in 90% of rental locations? The staff all has a completely uncaring, glib attitude about attitude about what a nightmare this location is - smirking and joking while all the customers are fuming. It literally is so sad it’s funny.
I am a Fastbreak member, I have rented on two occasions in Cleveland, OH, both times my name did not appear on the Fastbreak roster. I was forced to stand in line for over 40 minutes to talk with a reservation agent. This was totally frustrating. I have another rental on September 30th in Los Angeles. If the same situation occurs, I will terminate my relationship with Budget.
First of all, we picked up at the airport, which was a total fiasco. There are no signs to tell you where to go when you are picking up a vehicle. We circled 4 times before we figured out that all the pick-ups were in the same building. We picked up on a Sunday, but the Budget counter was closed so we had to go to the Avis counter that had 3 people in line before us which took a while. When we finally got to the counter, we were told that you didnt have the mini-van that we prepaid for online and we could use another similar vehicle which was a Ford Flex (not even close to the room a mini-van has). When we went out to check on the Ford Flex , the man who pulled it up huffed off when we said that we were just checking out the size. It was way too small for 6 adults and luggage. We went back to the counter and they said that that was the only vehicle they had. We asked for the manager. The lady behind the counter made a phone call to the manager and after a 5 minute conversation, said that they had a mini-van, but it needed to be cleaned. It would take about 10min.. So we waited for it outside in the rain. When the man pulled it up for us to take, he just opened the door and walked off. We didnt know if we should just take it or what. So we went back to the counter and asked what we should do. She was helpful and told us to just take it. It was a 15 min. drive there and 15 min. drive back from the rental building, all in all it took us an hour and a half to pick up a rental car!!! Thats unacceptable. There was also a dirty face mask left in a compartment and other garbage in other compartments.
So many issues from the start. Made a reservation and when I got to location..... no cars!!!! Went to airport and car that was given was severely damaged. Had to purchase my own washer fluid. There was no wiper on the back window (broken). Cars wheel alignment off and unsafe. Called EVERY DAY. CSR told me to exchange at nearest location and when I tried i was refused very vehemently. Called customer service and I was told that after vehicle was returned to call back for refund. At return the desk agent had me waiting while she finished a personal phone call on her cell phone!!!! When I called Customer service the CSR was totally disrespectful and rude!!! I have asked for a supervisor on several occasions and no one is EVER available. How is this ok?!?! I NEED CORPORATE!!!! I needed a vehicle due to the death of my mother!!!!! And as much as I was already dealing with..... transportation shouldnt have been one of them. I NEED TO BE CONTACTED BY CORPORATE. I WANT MY MONEY BACK not 2 free days!!!!
Would not recommend Budget rental in Cleveland Ohio. Staff are not honest about fuel level and only want to charge extra.
Charged for upgrade and was never informed of extra charge. When called about it, was advised I signed the agreement. I think this is a sneaky tactic. Why would I upgrade for a car I rented for a few hours. Then charged almost $16 for gas when I filled the tank next to the return location. Nickel and dimed.
Theres a car shortage a severe car shortage. That means you like I have to put up with cars that are not in good shape. Every car that Ive had and Ive changed three cars have some kind of mechanical issue where it does not drive smooth the first one it Dodge Journey shook violently when you drove it down the road in excess of 60 mph. I treated that in at Lansing airport for another car a Kia optima this one had the most horrible damaged CD joint grind that you ever heard going down the road I expected the car to fail luckily I made it to Cleveland and I was able to change it for another Kia Sorrento. Finally this car only had a mild vibration driving down the road but you got the nice shake when you pressed on the brakes obviously one or more discs are slightly warped. I was in rental car hell. Can this happen with other rental cars probably. My experience was not positive oh and the prices for cars now are much higher than ever before. My advice if you get a car that is not to your satisfaction try to exchange it as I did.
Completely awful customer service. I would not recommend Budget to any one. Absolutely the last time using this company. I made a prepaid reservation on line 3 weeks prior to pick. When I arrive at the counter I was told I needed an additional $100. No problem I used the same card. I was then told that the card had to be a credit card which was in my name not a spouse. So I have too cards one expired that I never use and another that has not quite 100 on it. I put $100 on that card but the balance won’t reflect until the next day so I’ll need to modify the rental to pick up the next day. The rep tells me that I need to call customer service to have this modified. So I do. I instruct the customer service rep to push the reservation back one day and keep the same drop off time in order to let the funds clear. The rep then tells me that the reservation would be $120 more than the original for changing the reservation although the rental was going to be kept for less time. I asked to speak to a supervisor who then told me that reservations needed to have the current rate because things change and demand. Given that logic the rental would have already been gone any how therefore that policy made absolutely no sense. He then tells me that the website said that there maybe a hold on the same card which was used to book the rental which I replied I did use the same card but it didn’t mention that it had to be credit or I could have just put everything on that card in the first place. Also this was not the first of the month or a busy time period the claim and policy was just bogus he did nothing but offer a lackluster half hearted apology. Here’s the final kicker. If I was to cancel the original reservation since it was now past pick up I would forfeit the entire prepaid 500 that I had already paid for the rental! What a scam and a joke! Budget should be ashamed of themselves for treating customers like this during these already difficult times!
From the moment we checked in, the CSR not only did she welcome us and had a radiating smile and vibe, but genuinely seemed to care we were in the area and was thankful for choosing Budget to the end of our trip and drop off process, bus transfers all of it was top service.
I was not very happy that I paid for this rental in advance and the vehicle was not available until almost 10pm. It cost me gas and time to come back out to pick up the vehicle. I got no discount nor a phone call that the vehicle had been delayed.
I rented a car for the weekend I ordered it online and selected the mangers special car which means I didnt have the option of picking my own car. When I arrived at the counter I was giving a Volkswagen Jetta I was NEVER asked what kind of car I wanted which was fine because thats what I picked when I reserved it. I got into the car and it reeked of cigarette smoke I called and complained at that and all they could do was make a note of that in there system. 3 days after my return of the car I was charged an extra $38.41 and I was told it was because I upgraded I explained that I never asked for a upgrade and was never told about one. This will be the absolute last time I order from Budget again way over priced and a lot hidden fees!
The rental and car was great. But the lady at the counter changed my contract without me knowing and said that I wanted liability coverage. So I got charged an extra 181 dollars by surprise. And no one will fix the problem. So thanks for that.
The car we rented was not cleaned before we got it. It smelled like cigar and had old food on the floors and carpet. When we brought it to budgets attention their solution would have landed us with a smaller car so we had to clean it ourselves thus is unacceptable anytime let alone during covid my vacation was tightly planned and we just didnt have the time to take the car back and spend more time waiting for it to get resolved so we dealt with it. Not really how I want to spend my hard earned money the car left 2 of us feeling nausea and coughing
Had to wait in line because the outside kiosk was out of service, but it didnt take too long. The staff was very friendly and I loved the nice clean Kia Soul I rented.
A disaster for Budget at Cleveland airport. Cannot recommend them at all.
I am a member of Budget Fast Break program. When I got Cleveland, OH I asked about Fast Break but was told I had to wait in line. I had already pre-paid for my rental. I should have been able to walk right out to my vehicle. This was not good service at all.
When I arrived at the counter the reserved vehicle was not available but they up sold me at an added cost (both for rental and gas consumption) a larger vehicle. When I went out to the lot I did see a VW Jetta in the lot so it appears that the person who told me none were available was not accurate.
We reserved the vehicle at least 2 months before wanting it and paid for it. When we went to pick it up we were told they didnt have it because of over booking. After objecting we were told there was one being worked on in the shop and that it would take an hour to become available. Ten minutes later we were told it was available, We got a 15 passenger van instead of a 12 passenger van.
4th rental in a row where car was filthy and had an issue with washer fluid.Fastbreak doesnt exist in Cleveland and I was given the biggest piece of #$%% on the lot only to go back inside to request another.I need to find a new vendor this relationship isnt working anymore.This is my 3rd rental in a row where i had an issue. The car had low tire light on dash plus low to no washer fluid. Car was labeled sanitized however interior was filthy. No washer fluid makes challenging driving the car in a wet snowy day. In addition, i didnt receive any instruction for returning the car. The entrance to Budget Return was blocked...drove around a few times finally entered another companies return which made me wait 20 minutes before finally getting informed to return through the AVIS lot. I just dont get it! I think its time for another company!
They gave me a hard time when I picked up the car so technically the gave me the car later than what my reservation was for which made me late for my meeting I didnt appreciate at all.
Quick service, awesome car, great price!
This unexpected trip to Ohio for a funeral, already an unhappy situation got worse upon arriving to rent my vehicle. Your booth was closed upon arrival (4:00PM, and I was directed by a sign to go to the Avis booth. The gentleman working the booth alone, was obviously unprepared to be working your booth as he struggled the whole time, while further frustrating the huge line behind me. My rental fee was supposed to be $347, but they added some sort of extra deposit, which brought it up to $507, but when he applied the hold ofn my debit card, he actually charged my card four times, which held up over $2,000 of my money. When I first called they told me they couldnt do anything to remove the extra charges until I turned the car in, which left me with no cash available while I was with my grieving family, this was totally embarrassing that I couldnt offer any help or support to my family. After two days of arriving home, my account finally balanced out, but as I was assured several times, no manager ever called me to help, which just made me even more upset. I would think that after all of this mess, Budget wouldve at least offered the rental vehicle to me at no cost, but nothing was ever offered. In my opinion, this is just a horrible experience and terrible customer service. What are you going to do about it!?
Customer service was very good quality. After a hour wait and to find out the car I reserved was gone the staff upgraded me to a higher level car. In these times I understand staffing can be challenging
Overall pleasantly made the process so convenient and very fast and great customer service for making the rental process smooth during a very unexpected time in needing to travel to my fathers funeral.The young girl and young gentleman were extremely very kind professional team members.I will definitely only use Budget only in the near future if I have to rent a vehicle again! Great price great service and they have an excellent system to accommodate your needs
It was very easy to book online, pick up at airport, deliver back without having to stop at front desk before heading to my gate. Its the easiest booking you could do. Very nice, clean, new vehicle and even had a snow/ ice scraper waiting inside for me.
The worse absolute customer service ever. They didn’t even say anything when I walked up to the register. All of the people working here are absolutely clueless and rude. Then I finally got a car and got in it and it has a flat tire. It took them almost 45 minutes to give me a different Car. Never use them and I will be reporting them to corporate
I feel this way because the location I made the reservation for didnt have any cars available when I arrived at the scheduled time. The only location near by was the airport. It cost me $60.00 more to pick up a car at that location, and the customer service rep wouldnt even try to match the price of my original location price, she said there was nothing she could do. Which I find strange because Ive worked with rental car companies in my profession and I know they can adjust prices in certain situations. It was Budgets error not mine. And I also had to find my own ride from my original rental location to the airport to pick up my car.
Excellent vehicle, the only concern was our flight that should arrive in Cleveland at 7PM got delay and landed at 10:30PM. Since I tried to talk to the front desk in CVL l, to ask to ket the keys at least... customer service was on the number of the reservation was useless. Thanks to AVIS that helped us with our reservation.
1st vehicle started shaking violently as i got 5 mins down the road. I turned around and switched it for a different vehicle. This vehicle had black spots all over the outside, smelled like smoke, the center armrest had a worn out spot. Car wasnt very clean I could see a foot print in the dust below the glove box. It took me 2 hours after i landed to finally be on my way. I wouldve tried a different car but I was running late for a wedding rehearsal and wasnt sure what I would get next. I also have a $45.00 charge on my credit card. Dont know why I did return the car full and it was prepaid.
Gave me a dirty car, full of cigarette smell and stains all over. Budget personal not present at any moment; including when I returned the car. Avis was taking care of business for them; weird. Although I prepaid the rental and had everything ready, I ended up giving my credit card and they charged me a chunk more! Excelente servicio al cliente chicos!
Excellent service and great price. Shortest line at the Cleveland airport
I recieved a great vehicle at a great price for the 1st week as a fast break member. I liked the convenience of extending online, however it was expensive. I wasnt 100% sure if the extension took the second time. The agents are friendly.
I rented a car for 15 days, 3 to 4 days into my rental I realize that the vehicle was too small for what I needed. I called customer service I was told that I could upgrade the vehicle if they have one available and that I had to go into the office. I went into the office and was told that they didn’t have a suburban which they did have one available, they would not let me upgrade and they would not refund money if I turn my vehicle in early to rent a different vehicle. The vehicle that they gave me to begin with wasn’t clean, The manager was not willing to work with me at all I am very dissatisfied with this company.
Employee was rude, didnt try to help me solve my problem, which was that I was $6 short with taking a $300 deposit and told me theres nothing he can do to help me out and that I pretty much was getting too good of a deal. Then ignored me and stared at the screen until I left. If that is company policy, then I will never go there again.
The service counter did have a sign up for us to go to Avis when I first got in before 7 a.m. but the agent had me go back over to budget and wait for them to open and once I did the agent handled my reservation quickly. Upon finally getting my vehicle it was dirty inside and out and going back inside the rental agent did direct me to another vehicle which was in great condition.
I called ahead time for rental paid in full , everything included , arrived only for them to say 260.00 more for insurance. I said paid for the insurance, they didnt care. charged me anyway, very dishonest company.
I had great customer service. I was asked what I drive at home and was up graded to the perfect vehicle for our family trip. It was as though I was friend/family. 5.5 stars
I rented though Costco Travel. I had a price that was given to me online which included an extra driver. At the counter at the airport however everything changed. I informed them I did NOT need any insurance because I have full coverage on my cars. This was verbal. I was asked to sign the waiver declining insurance but was unaware of liability attached at the very bottom. The Budget employee told me I was signing a waiver to decline coverage. When the car was returned on time I was charged an extra hour also. This amounted to an extra $90. So far I have the extra hour refunded but cant get the insurance cost refunded. So disappointed in this American Company and the lies to get more of the allmighty dollar.
The service was great all the way around. Our car was ready when we arrived at our destination. The car was beautiful, inside and out, and was a terrific value for what we paid. The return process was so easy and we had to be at the airport at 3:00 AM on New Years Day! No issues whatsoever!
The office help lady when picking up the car was rude. No greeting, acted put out to answer questions. Not nice at all. When dropping off car man didnt give me directions where to park but acted put out about it.Dont plan to use Budget again.
Absolutely the worst, the agent I spoke to (1-800#) was getting frustrated because I didnt understand what he was saying, all I wanted to know was why I was being charged by Budget and Expedia!!!!!! He kept saying I upgraded, I never upgraded the vehicle I rented a standard SUV. At least when I went to pick up the vehicle the woman at the counter was polite and when I returned the vehicle the crew was pleasant, but never again, he asked my have you ever rented a car before of course I have and I will stick with the other company.
Nice smelled like cig smoke!!! I dont smoke , can only mask that stuff so much , get the car pro detailed!!! everything worked on the car but needed new front tires , below 2 on the gauge, Im a mech so I know what to look forover all great service great people nice car great bang for the buck keep it up
The staff was efficient with my rental but extremely rude to the customer in line before me.
The counter is right in the middle of the building, do easy to see and access. I had to wait quite a while because there was only one guy. Another worker came in a bit but they announced that it was a busy time of day. They should schedule around that. Also they didnt have the class of car I ordered and without asking put me in a mustang convertible. That would have been great if I wasnt with two coworkers with luggage. Had to go back to the counter and get a different vehicle.
Easy check-in w/FastBreak. I had to exchange my rental for a different one due to a check engine light that came on about 30-40 min after I picked up the car. Kayla from Customer Service was extremely patient and friendly when I called late at night on 3/8.Easy exchange process and gave me another great rental! Friendly staff overall!
My fast break number wasnt added to my reservation. When I arrived at the rental counter at 12:05, all agents were gone and I was stranded without a vehicle. I have been loyal to budget for years, but this is the last straw for me with them. Between being charged fraudulently for filling a full tank fuel in cars I have returned and regularly having to contest charges to poor desk staff service in general, its to move on to another provider.
After being left without a car by one of your competitors, The gal at the desk was very. helpful in not only getting me a car on the spot but also gave me an upgrade. Returning the car could not have been any easier
Our rep said she gave us an upgrade for no extra fee but that was not correct. I couldnt read the machine to sign so was trusting that she was being honest. We were charged an extra 13 per day.
Very disappointed. I was in a hurry, so I had to grab the car and go. The car wreaked of cigarette smoke and there was a cigarette burn in the drivers seat. The car had substantial dings, scrapes and scratches. Mechanically it ran well. Price was NOT budget. Overall a disappointing experience.
Terrible. Signed up for the fast break checkout so I could avoid the line, that was a lie. I went to fast break and no cars were even there. So I ended up standing in line anyways. After waiting nearly 45 minutes in line, I get to the cashier to find out they have no cars available at all, they were all still being cleaned. Let me add that I was there at noon, exactly at pickup time, and I also already paid for the car a week prior. Please explain why my car wasnt cleaned and waiting. I finally get the car 20 minutes after that and its not even clean, there was sticky stuff all over the place. It looked like a kid made that car its candy store. Also it smelled horrendous, I had to drive with the windows half down (it was freezing). Continuing on... the gas tank was empty, very inconvenient. So, I called customer service, useless! Told me I could pick up a different car from a different budget, I called 3 more budgets and every single one said they had no cars. Im done. I will never rent from budget again.
Car had a rear break light out & they still rented out to me
It took over an hour to get to the front of the line. The Fastbreak wasn’t working.
The wait for them to get my car was a long time, but the car was clean and warm on a very cold and snowy day. The gas tank was not quite full when I got it, so I mentioned this to the associate at the desk when I returned the vehicle, and they did reimburse me for the cost of gas to fill the tank.
Been waiting a year for my refund ....still dont have it. Rented a car & check engine light came on, they requested I drive car back to rental location, wait in line & wasted my time for 5 hours of my trip. I missed my appointment I flew in for....& was told theyd refund me for the day.... nothing needless to say they arent on my list of rental agencies when I fly into Cleveland
Pick up was easy, organized, with friendly and knowledgeable employees.
I will NEVER in my God given life EVER rent through Budget again and I will tell everyone about how I am being treated by your company. Heres why: I had to rent a vehicle due to a family emergency and to soften the blow I rented a nicer vehicle, a Jeep from Budget. The agreement was M-F, 5/18-5/22. Upon picking up the vehicle from the CLE airport, there was an extreme smell of smoke in it. I was tired and tried to ignore this but by W-5/20 I could no longer take it. I exchanged with a local Budget and the vehicle provided had a perfume stench that was as worst as the smoke. It was as if they were covering smoke scent also. This perfume stench got into all of my clothing and other items. I was under a ton of stress and did not have time to address with Budget during my stay. Upon returning the vehicle, it wasnt apparent how to get into the lot to return the car and I almost missed my flight trying to figure it out. I drove into an Avis entrance just to get in and was told it was all the same..not apparent to your customers, you need to fix this! I was told to leave the key in the vehicle and ended up leaving my own keys attached to the rental car key. As soon as I learned this I opened up a lost and found case. I received a text that the Rav4 I had in exchange was checked in on 5/26 so I knew that they should have found my keys attached to it.I called and left a voice message and no one has returned my call. I have called and the phone has just rang. They lead you to believe that lost item lists are uploaded to their website however there is never anything there.Moving on to the rental, after returning home I called Budget to ask for compensation for the exchanged vehicle being of a lower class and after refusing a coupon I was told I would receive a $40 credit back to my card.To date I havent received it and then found that a refuel charge of $39.11 was charged to me when I have a receipt that shows I filled up the vehicle prior to return. Budget is a scam. Buyer beware.
The vehicle itself was awesome. My original vehicle wasnt there they upgraded me. The process of checking out fast break was down. Everything was done manually. Being double-billed and a $200 charge on my credit card very disappointing.
Staff that was in parking lot was so kind.the person at the front desk seemed agitated because staff called off. Took 49m8n to get a car though I pre registered and prepaid. Rear tire eas below 30lbs pressure but didnt want to go back in and stand in line for another car. Due to lack of staffing it was a long wait so low staff morale understandable.
Very long lines & slow service.taxes & fees are nearly & much as the rental cost...
Fast Break doesnt exist. You need to go to the regular counter. The attendant seemed put out to go out to show us where our car was parked. Didnt say anything about where the paperwork was or where to report existing damage to the car. Also, the car was dirty on the outside. The exit staff was by herself and doing both check in and check out. She wasnt very informative and couldnt listen to a question while doing her step by step process. Overall the worst rental car experience in quite a while. Budget seems to be going down hill with their customer service and the quality of the cars they are providing.
My car rental was over priced. The prices are up 60% which is ridiculous. I drove from Cleveland to Chicago to catch a train with. Also when I gave staff the information of where I wanted to drop off the car rental in Chicago, I had to look up the address and provide it to them. Which again is sad, all the locations of your car rentals should be in a system readily accessible for staff to be able to locate options for customers to drop off vehicles. Also one employee on shift waiting in line an hour is also horrible.
Total reviews rating 3.3
199 Reviews for Budget Car Rental 2023:
Review №1
2022-01-03Not sure Ill be back with Budget after this one. I usually rent a vehicle 3-4 times per year and have used Budget more than a few times over the years.For this rental, I was originally assigned a Tahoe. When I inspected the Tahoe, it was apparent it had never been cleaned. There was garbage left inside the vehicle and even chunks of a half-eaten cookie.I went back to the desk to let them know they assigned me a vehicle that was never cleaned. I was not offered an apology but was given a few excuses then told they had nothing else available. I asked where we go from here....she then called somebody on her radio and let me know they would have an Expedition ready for me in 10 minutes. 30 minutes later, the Expedition pulled up. I inspected and found this one to be in even worse condition and it was obviously never cleaned. At this point, I was out of time, so I took it home where I spent 2 hours cleaning it as I didnt feel comfortable putting my family in this vehicle. This thing was so dirty, I don’t think I purposely could have made a mess like this. Garbage, half-eaten food, dog hair, spilled beverages. You name it, this vehicle had it. I took pictures if you would like me to share.......Also, the license plate expires 2 days before my scheduled turn in date.....how does this even happen?How is it possible that I would be assigned two vehicles that were never cleaned?
Review №2
2021-08-28This was a weird instance to give a five star rating because the computerserver was down and it was taking very long time to finalize the paperwork and receive our car. The staff worked really hard to get things done and tried to keep the clients, if not happy, at least calm. The woman that took care of our car reservation (I have memory issues, so her name escapes me) even managed to help us upgrade our car to the coolest one at the wedding! Yep, the Budget staff at the Cleveland Hopkins Airport earned our gratitude that day!
Review №3
2022-07-10***Edited to add I never received the refund and its been two weeks. ***The time I had with the car was great. However when I returned the car I stopped before hand and filled up the tank. After leaving, I received an email saying the tank was only filled with 10 gallons. I then had to go back up to Budget. I stood in line for about 30 minutes. While I was in line I also called customer service. I was on hold with customer service the whole time I was in line and customer service ended up helping me before I was even able to get up to the counter. They only had one person working the counter. Customer service was able to work through the situation and give me a refund I hope I will be receiving. It is hard to believe that a big company like this is trying to get extra money from the customers when gas is so high. It is hard for me to believe that putting in 10 gallons instead of a full tank was a mistake. I hope that moving forwards the company can keep on eye on situations like this.
Review №4
2022-05-27Budget has been my go to rental company for over 20 years. Based on my last few experiences feels like it is time for a change. Fastbreak is not what it used to be, customer service on the ground is in thin supply. Disappointing. CLE is the worst, PHX can’t figure out fastbreak (nor can CLE).
Review №5
2021-12-17On December 16, 2021 my family and I rented a vehicle from budget at Cleveland Hopkins International Airport. The vehicle we received was a KIA soul. On the road we noticed that the blindspot monitoring safety feature was not working at all. I called budget this morning on December 17th and spoke to a representative. I made the representative aware of this situation. The representative transferred me to another number where I was placed on hold for 30 minutes. I was transferred again both times I explained myself and the situation I was in no representative was able to resolve my situation or even validate my concerns. The last representative put me on transfer and that is where I was disconnected.
Review №6
2022-05-05Staff is great, the vehicle when received had a broken tail light lense. Advised staff and they noted the paperwork. They charged the cc for the fee of the rental plus a $200 deposit which is fine. But on returning the vehicle the charged the rental fee and then refunded the total charge from when I placed the order plus the $200 deposit. This can affect your cc and your payment to your cc. It would have been better to just refund the deposit.
Review №7
2022-04-29We picked our vehicle up up at 9:30am, Im giving 3 stars because of the customer service seemed good and quick, it was sad to see the employees still being forced to wear The Chains (masks). I cant imagine anyone wants to wear them willingly since its clear they do not work and do MUCH MORE harm than good, then again it is New York so I think the programming has gone well in NY, those that can do simple math are fleeing the corrupt State ASAP. The vehicle smelt like smoke BIG TIME and we could taste & smell the car bombs-perfume for 7+ hrs, we kept both back windows down so that we could breathe fresh air. I would have rather of smelt the dope. The gas was a little over 3/4 full and when the guy asked us at the check out if it was full, I said yes just to get on the road, the touch screen didnt work for the radio, the car had scratches all over the place and looked Ghetto when I mentioned the scratches the guy at check out said that I paid for the insurance so where covered, its fine. If we had the time I would have asked for another vehicle just like the 2 men that came into Budget & asked for another vehicle because theirs smelt like puke. Glad we left NY ASAP
Review №8
2022-07-18The pick up process was slow and cumbersome despite having booked and paid for the vehicle weeks in advance. I returned the vehicle with a full tank. There was no one to actually return the vehicle too. I was told to just leave the keys in the vehicle. Then they charged me $102.90 for fuel which I had to call to get be refunded which will take 3-5 business days. They obviously checked the vehicle over to get the return mileage so they would have known the tank was full. If you dont check your e-receipt you wouldnt know they went ahead and charged you for gas. This is dishonest and bad business practice. I do not recommend.
Review №9
2022-03-03They did not clean the car at all there was trash everywhere and something spilled all over. It was also smoked in and there was ash everywhere.
Review №10
2022-03-30If I could rate this with a negative, I would. I returned my car early due to weather moving in, got an earlier flight. No one was available to check in the car, I was told the receipt would be mailed. I had prepaid for the car and filled with gas. Received the receipt showing the car was checked in a full 26 hours after drop off and I was charged for fuel. So I had to call and wait on the phone to resolve and prove my fuel purchase and airline. Although the customer service was very professional, the actions of this location are very questionable, THIS IS FRAUD! Had I not called, those charges would stand. Please check your receipts very carefully.