On-site services
Yes
Buckeye Real Estate in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Online appointments
No
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 614-294-5511
Site: http://www.buckeyerealestate.com/
Site: http://www.buckeyerealestate.com/
Opening hours
- Monday:9AM–12PM
- Tuesday:9AM–12PM
- Wednesday:9AM–12PM
- Thursday:9AM–12PM
- Friday:9AM–12PM
- Saturday:11AM–3PM
- Sunday:Closed
Buckeye Real Estate in other cities:
Comments (112)
My roommate and I love Buckeye Real Estate. We have rented with them for 3 years total. They always respond to maintenance requests on time, any questions about rent/living/moving in/out - they respond quickly and appropriately. The properties are clean, tidy, up to date and accommodating. The staff is professional, friendly and always willing to go above and beyond for us as tenants. We have rented with another company on campus who did not have a professional and knowledgable staff like Buckeye does. We have always been happy with them. Highly recommend!
I highly recommend living with Buckeye Real Estate. The staff is knowledgeable and helpful. After living with another company, Buckeye Real Estate is truly leaps and bounds ahead of the rest. From quick maintenance response time for minor repairs to not experiencing any major issues with our unit. Compared to our old unit, the entire process from viewing the unit to signing our lease was quick and efficient. Their lease is the same unit to unit, so student legal services had already reviewed several of their leases when my roommate checked it with them. When it came to moving in and out, the processes was streamlined and efficient despite the volume of people. Overall, my experience with Buckeye Real Estate was nothing but positive.
HIGHLY RECOMMEND! After reading through other reviews, I was confused and felt like sharing my personal experience leasing through Buckeye Real Estate. When we signed our lease, one of our roommates was unsure if he was was going to stay in Columbus, but needed a place to live if he did. Once he decided he was no longer going to live with us, we struggled to find a replacement. Due to the Buckeye Real Estates policy, our roommate was unable to be removed from the lease without us signing off on the change. This policy was great, and saved us from possibly getting screwed over by a flakey roomate. Once we found a replacement, the process of doing a lease change was quick and easy. For the duration of our lease, we had quick maintenance for any repair we needed, and we never had anything more than minor repairs. At the end of our lease, we did the deposit delegation option for our security deposit, and had no problems receiving our deposit back in a timely manner. Our unit had a lot out back which we purchased the parking passes for a super cheap price compared to our last apartment. With parking only being $120 for the year, I was amazed with the quality of the lot and simplicity of the purchasing process. WARNING: Shamrock towing does all of their parking monitoring and has no vehicle information. My roommate forgot to put his pass up and was towed, but per the parking agreement he realized it was his mistake. The leasing staff was very helpful and knowledgeable despite being college students. Whenever they had questions, they made sure to check with their managers to ensure they provided us with the proper information. All in all, I highly recommend renting from Buckeye Real Estate, you wont regret it.
I rented from Buckeye Real Estate for over 3 years at 3 different places. If I was looking for housing near the University District, I would definitely return to Buckeye Real Estate. Their in-house maintenance is fast, friendly, and easily accessible for submitting work orders. The leasing staff is willing to help when you have a question or issue, whether its getting an answer or getting you to the person you should speak with about a problem in a timely manner. Their website is great when you are shopping for apartments, paying rent, or putting in a maintenance request.You can tell when they walk around campus that they are really trying to take care of their properties!! I would absolutely recommend renting through Buckeye.
Although my daughter has yet to actually live in a rental from Buckeye real estate our experience in looking and signing a lease has been very positive. After driving from over an hour away on numerous occasions to view apartments it was obvious Buckeye was superior to the other companies. One reality company never showed and one was 10 minutes late with a key that didnt work. (we never saw that apartment) Then we scheduled with Buckeye. They were ready when we arrived, were able to answer all our questions, and were kind and courteous. They drove us to the locations and even had two employees accompany us since one was new. (She did a fine job) When we actually showed up to lease an apartment there was also another group of girls wanting the same apartment. It became a very uncomfortable and tense situation with the other party becoming argumentative. The employees remained calm and handled the conflict very well without escalating the situation. Thank goodness they had cameras and were able to access them. The cameras showed that we had arrived first (although, the other group said that we had both arrived at the same time.) Regardless of who ended up with the property the employees and company handled the situation with professionalism and kindness. Im looking forward to my daughter renting from Buckeye and hope the positive experiences will continue.
Absolutely TERRIBLE experience. My housemate and I had been emailing about a house with an agent, set up an appointment for a lease signing, called the day of the lease signing to confirm the appointment, the appointment was confirmed. My housemate got there shortly before I did and found 2 other individuals we were SCHEDULED AND CONFIRMED to sign. When I arrived, I spoke to the leasing agent and she did absolutely nothing for us. I will never give Buckeye Real Estate a penny! And keep a lookout, they like to write poor reviews for other leasing companies.
So me and my roommate were planning on moving in this fall with this company. We were gonna sign the lease after the current tenets would sign their renewal waiver but they the tenets pulled out on us because of a bribe from someone else. So naturally we went to the company to work with them on the situation and show them the proof that they were violating their lease by taking bribes. Buckeye Real Estate then told us they would work on it and keep us posted. Then after I had check out the property again later that day, it was showing available to the public and when we went in to sign they had said they signed it to someone else even though they said they would work with us.So long story short you can not trust the management here as they will lie to you to try and keep you interested in rent with them.
Leasing with Buckeye Real Estate has been a very nice experience. I was in a time-crunch to move and someone literally ran down the street to complete the move-in inspection for the unit so that I could have my apartment almost a week ahead of schedule! Maintenance requests are handled very quickly and it is very convenient to fill one out online.
You cant go wrong with Buckeye Real Estate! This is my 4th year living with them, and I had to take a 1 year hiatus due to a building being sold and I can definitely say I missed living with them. They treat their tenants with respect, provide great service, and are always willing to help for anything. This is a very busy campus when it comes to housing and it shouldnt go unnoticed how much Buckeye Real Estate works to ensure their tenants have the best experience! For example: My shower door broke my 2nd day in my new apartment, they came and fixed it that day!
I have rented from Buckeye Real Estate for four years now, and I have been nothing but impressed with their service and commitment to their tenants. When I place a work order for something that needs fixed, they are out within a day to fix it. Their office staff is courteous and helpful whenever I have an issue. The apartment quality is on another level (much better) compared to other campus apartment agencies. I would highly recommend Buckeye Real Estate to any potential tenant looking for an apartment close to Ohio States campus!!
I rented a house with 4 other roommates for 2 years with Buckeye Real Estate. Every interaction I had with them was positive, and anytime we put a maintenance request in, it was handled or scheduled, sometimes even fixed within 24 hours. In 2 years of living there never once was there an issue that they did not help us resolve. Every time I went into the office or picked up the phone to call, I always spoke with someone who was friendly and helpful. They have a fantastic selection of properties and are more than willing to show you around when looking for a place. They walk you through the entire process and are very up front about everything you need to do. Buckeye Real Estate will always be my recommendation to rent from in the campus area, they have good property upkeep, great service, and people that are fantastic to work with.
I rented a house for 2 years from Buckeye Real Estate. During the 2 years we never had any issues working with them. Anytime we needed maintenance they were very quick to get it scheduled and completed, everyone that we spoke to from the office was always very nice and helpful. The property itself was well kept and very nice. It was great working with buckeye real estate and I would recommend them to anyone looking for housing in the area.
Ive had a decent experience with the company until the past month. We had one roommate graduate and leave and when we signed the paperwork to remove her from the lease, Buckeye Real Estate accidentally removed me instead. I was unable to log into my tenant portal, which is where youre supposed to pay rent. I also had an issue of my window/ceiling leaking in my bedroom. I called to report the issue on December 21st. After waiting for 8 days, making 6 phone calls to the maintenance office, 2 calls to the leasing office, and 1 call to the emergency maintenance number, there was no repair work done. This happened during a week where it rained continuously and there was water dripping into my bedroom. It took me informing the leasing office, via email, that I was calling the City of Columbus Code Enforcement office to FINALLY have a tarp placed over my window. The window still has not had any further work done and it has been 14 days.If youre looking for a reality company that cares about water entering your apartment... this company is not the one to choose.If youre looking for a reality company that can keep basic paperwork straight... this company is not the one to choose.
After renting for a year, Buckeye Real Estate has declined to renew our lease. While it is within their rights, they will not provide any explanation for this decision.We are good tenants who have always paid our rent on time. We get along with all our neighbors and have never been issued any complaints.The only reason we can think of for this decision is that we have had multiple maintenance requests within our first year here. Many were repeat requests for issues that werent corrected the first time. And even in those instances, weve been polite and understanding.It seems very unprofessional and we are incredibly disappointed.
This is the most incompetent real estate office I have ever rented from.1. Consistently used informal letters/email with U Haha XD, etc.2. They lost my rent check automatically sent through the bank, refused to look for it, and sent an eviction notice BEFORE rent was even due. They found the check a week later.3. They unlawfully entered the premises without proper notice (48 hours?) during a long-term power outage. I was not even staying in the apartment at the time, but I returned to find them inside the apartment showing it to a possible renter less than 24 hours after I had last been to the apartment to pick up some supplies. She blamed me for the street-wide power outage and told me to pay my bills (which were regularly paid, this outage was all over the news)4. They tried to increase my rent on a 2 year fixed contract and were confused as to why I wouldnt come in to sign another contract after only 1 year.5. They continuously called me about some previous renter of a different gender to which I had no affiliation, yet refused to call for information personally effecting me (house showings, gas readings). They stuck notes directly on the door instead.One thing I did have go decently was when the gas went out in the middle of winter, I called the emergency line and they came in 24-48 hours later. However, I was freezing and bought a space heater, so perhaps thats why I was less worried about the delay.
Buckeye Real Estate is nothing but high class. They have to have the largest selection of housing around Ohio State and offer some of the nicest units. I was able to see the exact unit I wanted and they even drove me there rather than just meeting me! Their friendly staff was able to answer any questions my roommates and I. What is really nice is that all of their leasing agents are current students, which makes things more friendly and easy going. When signing the lease, the process was really easy. It is somewhat nerve racking, signing your first lease, but their employee Natalie made the process fun and easy, along with cracking jokes about the I.D. fiesta when we handed her 5 separate drivers licenses and student IDs. Highly recommend Buckeye Real Estate to anyone looking for a great home.
I have rented from two companies in Columbus. Buckeye Real Estate by far exceeded my expectations. They have a convenient website where you can pay rent and put in maintenance request, so you never have to worry about going in to the office. The staff has always been professional from any encounter I have had with them. Upper management is really focused on making sure they set a good relationship between the renter and themselves. I would highly recommend this company to rent from because I had a great experience with them, and they are much better than other companies in the area. The quality of their homes are clean and you feel at home in them, not like you are trapped in a disgusting college house like every other company offers around. I would highly recommend to anyone looking who to rent from on Ohio State campus go to Buckeye Real Estate!
They’re horrible! for the price you might as well rent from one of the new apartment complexes on campus. Everything was broken and dirty. Their only purpose is to charge a $2300 security deposit which they keep absurd amounts of for repairs that cost $30 tops, charge students hundreds of dollars to park in their own driveways, and just essentially rip off students by charging $600-800 for what is (quality wise) equal to welfare housing. Actually according to my friend’s mom who lived in welfare housing, it’s worse than that.
I have had 3 different leasing companies while in college in Columbus at Buckeye Real Estate BY FAR had the best property management. Their tenant portal was easy to use, and we always had maintenance arrive in a timely manner. All in all they are very efficient, reliable, and easy to reach.
I rented from buckeye this past year and my experience with them has been great! I only had a couple of maintenance issues and they were quickly taken care of. My heat stopped working in the middle of winter and they had a guy sent over within 20 minutes from when I called (late at night) and he brought heaters and the heat was fixed very quickly. Ill be renting from them again in the fall
The staff here is amazing! From lease signing to move-in day, I’ve always felt like I was their number one priority. The office workers AND the maintenance department are incredibly responsive- sometimes even within the hour. They have a wide selection of units in locations around campus and beyond so it was easy to find something that fit my needs!
Update: Recent actions regarding the company have resulted in investigations opened by the city. Beware.I call their maintenance team Buckeye Better than Nothing Maintenance. They seem grossly incompetent or are looking to do the minimal amount of work to get a tenant off there back. My entire building is constantly plagued with leaks that are reported many times and never fixed. Instead, they paint over, put up new drywall, and call the job done.
Awful! Rent for a 5br apartment with was overpriced compared to friends in the same area with much better quality housing. Appliances like the garbage disposal, toilet, and washing machine broke frequently with maintenance either taking forever to fix or not fixing at all. Lack of insulation in the building left us either freezing or paying huge amounts for heating. In the winter, ice formed on the inside of my bedroom window. Shady agreements with local utility companies forced us into expensive deals with no choice. For example, internet service provider put proprietary ethernet jacks in the unit so that we could not set up our own network devices and instead had to pay for an expensive installation. Parking passes were a total scam, cost over $200 for two spaces which were actually one stacked space that traps one car inside. Tyrannical towing practices in cahoots with a private company led to our visitors being towed several times. Worst of all, our property manager decided to begin construction work on the upstairs unit in the middle of the school year, waking us up at 8am to hammering noises daily for months. Buckeye Real Estate refused to apologize for the disruptive noise and lied multiple times that it would be over soon or that we would receive a discount on rent. Unfortunately, I doubt that any of the slumlords around OSUs campus are better, but DO NOT RENT FROM BUCKEYE REAL ESTATE!
I’ve lived in a Buckeye Real Estate property for 3 years now and had no problems with the apartment or their service! Everytime we submit a maintenance request they respond promptly and fix whatever we need. Their leasing staff communicates effectively and quickly. Would definitely recommend!
If youre thinking about renting a property off campus around OSU there is no question you should go with Buckeye Real Estate. Their staff is the most organized, genuine, caring group that i came across in my years at OSU. After renting from two different reality companies my sophomore and junior year at OSU i was shocked at the lack of care, effort, and urgency that some of these other companies have. That is not the case with Buckeye Real Estate. If you have a problem with anything at all BRE will be there to take care of it within 24 hours usually (or less if you use their emergency maintenance line). You simply cannot get the type of services they offer from other realtors in the off campus area. They will even take you to view apartments/houses youre interested in which is a huge bonus vs just looking at pictures online. BRE staff was so great at what they did that i went in applied for a job there when i was not even renting from them. After working there for about 2 years my opinion about BRE has not changed at all... its obvious they are the best in the business.
I’ve worked with Buckeye Real Estate for nearly 10 years. They are good people who care about their tenants, business partners, and the general well being of their community. They are courteous, prompt, and professional. Thank you for the great experience, Buckeye!
Alright kiddos, buckle up. This is my second year leasing with Buckeye Real Estate, first at 170 W Maynard and now at the newly renovated 161 W Maynard across the street. In that time it has become clear how little this company cares about the services it provides. Aside from a series of issues with bedbugs at the old apartment (which, to their credit, the property manager James handled very well) there have been a series of issues with our new place that have yet to be appropriately addressed. Feel free to check out the photos of the laundry room, too.First, property upkeep. 161 W Maynard clearly lacks any sort of upkeeping staff, as made evident by the piles of mail in the lobby, the dirt and ceiling dust that contractors have left, the lack of trash receptacles in the laundry room and the absurd amount of lint piles, dirt, and trash that have accumulated in there. Just today I vacuumed the public hallway/laundry room for what I assume to be the very first time since renovations were finished.Second, equipment maintenance. Weve been having trouble with our washer/dryer units here at 161 since shortly after i moved in (only a month ago, mind you) First, the heat venting hose for one of the dryers fell off, pumping hot air and lint into the hallway of the building. I reported this, of course, and the problem was never fixed, so i took some duct tape and fixed it myself. Now, the other hose has fallen off, one of the washers leaks all over the floor, and neither of the dryers produces any heat. My roommate spent 5 dollars (3 cycles) of drying for one set of sheets, and they were still soaked in the morning. I hand scrubbed one of the washers yesterday because it reeked of mildew, and I came away with handfuls of filthy, grubby paper towels. All this, mind you, from a newly renovated building.Third, health concerns. Shortly after moving in, I came down with some pretty intense stomach evacuation issues, if you catch my drift. Obviously this could have been a lot of things, so I didnt think much of it for a week or so. When I found out my roommate was experiencing the same things, she left the apartment for 3 days, stopped drinking the water, and her symptoms abated. Upon returning, they started up again. On my part, I saw a gastroenterologist who was unable to provide any clarity to the situation without scheduling minor surgical procedures. We both stopped drinking the water about a week and a half ago, and in the past 5 or 6 days we havent had any of those symptoms again. Buckeye Real Estate still hasnt responded to this concern. The only water test I was able to obtain was through Home Depot, and I have yet to hear the results from them***UPDATE***Buckeye Real Estate did send someone out to repair the washer/dryers, and they replaced the aerators on the faucets in our apartment to address the water issue. While aerators dont really have any microparticle filtration capabilities, I appreciated the gesture. I will update again when the water test comes back.Finally, general safety. Not only does our one elevator have no inspection tags or state certification of any kind, but for over a week the stairways were roped off with wet paint tape. The tape only came down when the residents got sick of it and took matters into their own hands. Further, the electricity seems to be functioning poorly in public spaces. There was one full day in which none of the lights in the lobby worked, and just yesterday, none of the lights on my floor worked, nor did any of the laundry machines.Overall, not a great experience. Working with the property manager has been the only highlight, given how quickly he helped handle the bedbug situations and worked closely with me throughout the process. He is an asset to this otherwise underwhelming reality company.
I rented an apartment through Buckeye Real Estate for my OSU student daughter. The 3 year lease ended last month. There were problems with the premises during the lease period as you would experience in any lease property. However, Buckeye addressed these problems to my daughters satisfaction. Most importantly, issues regarding occupant safety (building access by unauthorized persons) were dealt with promptly... To my satisfaction. My thanks to Buckeyes Bob Mickley for reducing my anxiety. I highly recommend this company to concerned parents.
They contract with one of the slimiest towing companies in the city (Shamrock), which if you know anything about them you would know why thats an issue. They towed me out of my own parking spot, unlocked my car, ripped the parking pass off of my mirror, and charged me to get my car back. Buckeye Real Estate did nothing to solve the issue or to get my money back, claiming that they tow any car that doesnt have a visible parking tag. Im sure thats the case when Shamrock has free range to open any car and claim that the tag wasnt properly visible.
Buckeye Real Estate is the absolute worst - do not rent from them. They will do everything they can to squeeze as much money out of you as possible with ridiculous charges, fees, and awful maintenance service. They dont care about their tenants. I will never recommend them to anyone and cannot wait until my lease is up in July.
I stayed with Buckeye for two years and moved between houses in the same building. For the most part, they were prompt with maintenance calls and fixed problems we had written in about. However, I did not have a good experience leaving them and taking up an apartment elsewhere as they had charged me money out of my security deposit for a problem in the sink I am positive I wasnt responsible for. I filed a claim and never got any mail from them about the same and when I called them a month or so later, they said they sent it out (I hadnt received it) but that they wont refund it as any problem that comes up during my stay is my responsibility. I guess this happens in leasing companies and thats something I can let go but my main problem was the person I was directed to talk to about this claim being super rude on the phone as I tried to check in and figure this out. At that point, it wasnt the money that bothered me as much as it was the voice on the other end offering their condescending and rude attitude; I wonder if that is especially since I no longer house with them. That was some absolutely terrible customer service.
The unit itself was very pleasant to live in, and my roommate and I had very good memories for the past 2 years. However, any time we would require any action to be taken by Buckeye Real Estate, the communication would be very spotty and unorganized. Most of our experiences were very frustrating when it came to service requests, action being done for our neighbors excessive noise or other actions, information being processed, etc. The property grounds themselves were typically very poorly managed, with trash everywhere (which is a normal part of a college area, however, I know) and parking spaces that were very inconvenient and tight, especially for the high price they charge. They essentially own most of the properties around campus, so it is almost inevitable for them to be your real estate provider, but if you are looking for a source of smooth, pleasant, and enjoyable experience, I would avoid renting with Buckeye Real Estate.
Buckeye is not as bad as most would make it seem. Any true complications come from third party companies, like the one that supplies washers and dryers for the complex. Aside from frustrating added costs (convenience fees) on rent and the inability to own pets, Buckeye is a relatively nice leasing company in the area. It should be noted that the maintenance department is quick, professional, and convenient.
Hi buckeye real estate, can you send a maintenance person over to fix (insert simple maintenance task)Sure, we can send someone over, but since its not explicitly stated in your lease that it is our responsibility to cover that, we will have to charge you for materials and our maintenance guys timeYou will undoubtedly have this conversation with buckeye real estate at some point if you chose to lease with them.As a perfect example, when we moved into our apartment last year, we asked that they come change the password on the digital lock (we were required to use a digital lock, and were not given the option for physical keys) and they said that they would, but that they would have to charge us for the maintenance dudes time. Now, this would have been annoying, but okay until they said it would cost around 40 dollars to reprogram the lock (a task that would have taken no more than half an hour). There were no materials costs in this instance, so some quick back of the napkin math suggests that they pay their contractors 160,000 a year.I would hazard a guess that Buckeye Real Estate profits a penny or two on these situations.Buckeye Real Estate, I understand that the temptation is there to dick over your tenants seeing as you work on a college campus, and this seems to be the trend, however, its called CUSTOMER SERVICE, and some may argue its important to the long term health of a business. Stop splitting hairs over the tiny details of a lease and trying to squeeze profits out of changing a lightbulb, and focus on being a service based company that goes above and beyond.On a side note, if an education at Ohio State isnt working out for anyone, they should check out a maintenance career with Buckeye Real Estate considering it pays better than any undergraduate degree youll be getting.
Buckeye Real Estate has been terrific. Easy to pay rent w/the online portal, the apartments are well maintained (they send people to salt the steps during the winter), maintenance requests are handled quickly and professionally. Had a great experience this year!
I currently rent from Buckeye and am having issues. I lost my parking pass and got towed (parked in my normal spot behind my house) which cost me $110 even though they have my license plate number on file. I signed a sheet that says if I lose my pass I understand Buckeye will not reissue me another one. However, I dont understand this. If they are worried about selling too many passes they should check the passes on the cars and make sure they match the license plate periodically. When I called to ask about getting another parking pass they were rude and said we should share one. Why do I even need to buy a parking pass to live somewhere that I already pay rent? Didnt have this problem with any other real estate companies. Dont rent from them.
1. Terrible customer service.2. Rude employees who don’t know anything or can’t even answer simple questions.3. The manager is never available to talk, does not reply to emails and is never there to answer her phone.4. Lots of hidden fees, they trick you in with great deals but these deals only sound great, but aren’t great with the million fees they have.5. Nobody wants to help you out, and ask just tell you to visit their website which indeed has incorrect information on it.6. They are a shame and embarrassment to OSU.7. Asked for a showing and they were so hesitant to give me one. Upon visiting the apartment, they don’t clean their apartments thoroughly before the showing.8. TERRIBLE TERRIBLE TERRIBLE. DO NOT MAKE A MISTAKE BY SIGNING WITH THEM. YOU WILL REGRET IT.
Out of all the rental companies on campus Buckeye Real Estate is by far the best to rent from. They have a lot of great properties and different units to chose from. Their employees are always positive and helpful. I highly recommend Buckeye!
My wife and I had a fantastic experience using Buckeye Real Estate to purchase our first home. In a hot market, our realtor, Kelly Hatten, was always available to show us homes of interest and came incredibly well researched with comps in hand. He was there to point out aspects of the home build and condition that hadnt even crossed my mind, was professional but also easy to relate to and never pushy or anything of those things so often associated with realtors. We could not be more thankful to have had him guide us through our home buying journey!
All of my interactions with the leasing office have been really uncomfortable. Just a bunch of students who have no idea how to act professional, working under someone who thinks way too highly of themselves. For what its worth, all of the maintenance staff have been nice, but communication with them as a service is awful. You just have to hope your maintenance request actually went through and they plan on taking care of your problem eventually.
They towed my roommates car twice FROM OUR PARKING SPOT (that we paid $120 each for) and my car once in the span of two months. In total, our apartment has paid over $800 because of their parking fees and towing practices. They do random towing, but the only cars that have been towed from our lot are mine, my roommates, and our guests. When we did have somebody parked illegally in our spot (blocking us in), we couldnt get in touch with Buckeye Real Estate and it took the towing company hours to get to the car.To BRE: Please reconsider your towing practices - they do more harm than good. Our roommates would much prefer to have no random towing, and be able to quickly get other cars towed just by calling.To potential renters: Carefully review your parking terms - you likely wont be able to have guests over or drive a different car, and will have a hell of a time getting somebody else towed from your lot.
I lived with them for one year. I will say this - when you put in a maintenance request, you can expect the worker to be there that day or the next day at the latest. It wasnt even a promise they made in the lease (as far as I recall) but the guy always came out super fast which was convenient. What I HATED and this was more of a personal issue soni think they still deserve 4/5 is that they force tours on you and you cannot be home. Their emails were going to spam by accident and people would call me up angry that i didnt lock my esa (dog) up. the assistant manager whatever her name was called me during an outdoor lab, ignored that I told her I was in class, yelled at (not just an angry voice, she actually yelled) that I was legally required to enable them to do tours. I figured out that their emails were going to spam and fixed that so I did start seeing the emails with 24 hr notice. Another thing about the tours is that the kids who give the tours wont let you stay in your house while they give the tour (?)...in retrospect I dont think their touring policy was legal and I would never live with Buckeye again bc of the tours. If having strangers come in a couple times a month to your house that you will be required to leave does not bother you, I say go for it bc that was the only issue I ever had. It was a major issue, but really the only issue ever.
Lived with them for 3 semesters, mad chill and the staff was super helpful.
Terrible company to rent from. They are terrible with fixing things and following up on maintenance requests. They nickel and dime you for everything, especially when moving out. Trying to get ahold of maintenance or having someone in the office call you back is impossible but then if its something they need they call and email you multiple times in an hour. Additionally when giving tours of our apartment there have been multiple times when they have called and said they need to show the place in an hour with no notice. When they schedule a showing they dont tell you the time, just sometime between 9am-5pm. Additionally twice now they have left our door unlocked after showing it. Honestly just rent from someone else. It will cost you more in the long run with them.
Buckeye Real Estates maintenance team are allstars. Ive put in a handful of requests and it always gets fixed early the following day while companies like NorthSteppe will make you wait. When looking for a home near campus I ONLY considered those managed by Buckeye Real Estate.
Your frustration will know no bounds. If you like losing your deposit and then some check them out. Oh and they will also come at early on a weekday and open your room door while doing a tour, even if they know there’s someone in there sleeping. On average, you should expect to be woken up to strangers in your home making lots of noise or opening your door at least twice a month with no notice whatsoever.
Had a friend get towed out of MY parking spot while he was inside grabbing the pass that I paid a ridiculous amount for. Patiently tried to explain the situation to Buckeye Real Estate and Shamrock Towing with no help. They refuse to help tenants and take all they can get from you. Dont rent here if you want to rent under fair policies. Not worth the money. Not worth the stress.
Rodents and poor maintenence staff looking to take advantage. If I could give less than 1 star I would. Lived in apartment on 18th Ave and it was rodent infested due to the deck rotting away out back and buckeye allowing the rodents to move into our complex and take it over. Buckeye/apex pest treatment did nothing effective to help, they essentially could care less as long as their rent was being paid. Caught over two dozen rats in a single week and the best advice they could give us was “keep your place clean” and “the rats seem to be breeding “somewhere”” — and things you could google search. None of it helped and at the end of the year we were absolutely robbed of our security deposit and then some. Horrible, disgusting leasing experience.
While my apartment may be troubled, Buckeye Real Estate has righted every issue I’ve had promptly. They truly have acted with my interests in mind, and I cannot thank them all enough. (Specific shoutout to James and Julie for their hard work)
Do not recommend! After renting from them over the last year; I had to wait over 90 hours for my hot water to be fixed and waited over a week for my refrigerator to be replaced! They obviously didn’t care about my basic needs, as I had to shower at a friends and go and buy food 3x times a day for meals. Stay far far away!!
I’ve rented from Buckeye for a year and a half now with no problems. Would have given a good 5 star review once my lease is up, but funny how things can change in a weekend.Thursday night i was getting ready for work and took a quick shower. Had to cut it a little short because my hot water ran out. Really didn’t think much of it. Went to work on Friday and got home that evening, went to wash dishes but didn’t have any hot water. Submitted a maintenance request through the portal, and went on with life.Got home from work Saturday, no hot water so i called the emergency maintenance line to say that it was sill out. I mean with all the usefulness of hot water in December, I’d consider it a basic livelihood that when it’s out, it should be fixed somewhat promptly. They said they’d send someone out in the morning.Sunday morning comes and no one shows up, i call the number again this time someone else calls me, says he’ll be out in an hour, but he can’t fix it because he didn’t know how. I asked if he’d be following up with anyone. He said thatd someone would be out.Monday, i get home from work and there’s a notice on my door. Not a whole lot of detail but scribbled “Fire up water heater” i think great! Someone’s been out, i’ll have hot water, but as i turn my faucet on, the water runs cold for a few minutes never getting past 60 degrees.I call the line once again. They say they can’t help. I say well what can i do. Apparently i can wait another day according to them. Not offers to fix the problem, no help for any recovery.So here we sit. Hour 100 with no hot water. Obviously posting maintenance requests doesn’t get anything done, so maybe this will. 100 hours of no shower while working in a kitchen is a good feeling.Tl;drDon’t rent from Buckeye. Believe every one star rating. You won’t shower for days unless you like 60 degree water in December.
Dealt with lots of slum lords on campus but this is not one! I lived on 13th at one of their houses for 2 years and never had any issues. Property was well taken care of, management was easy to reach and paying online was super easy. I’ve since moved away but if I were to go back I would for sure look for a BRE property.
They get one star because zero wasnt an option. Dirty apartments, shady business practices and less than helpful staff make Buckeye Real Estate a pain to work with. Work requests never get completed and the place had a horrid, chemical smell for most of the year. Look elsewhere for a better landlord
I have had a very positive experience with Buckeye Real Estate and have renewed our lease for another year. Every time I have asked for help I have received personalized service and quick responses. Its reassuring to know that I can call or email Julie Hutchison and get the information that I need right away. Thanks!
Will try to evict you in a moments notice. Dad comes home for Easter and does a surprise visit with dog? EVICTION notice immediately no questions asked. Maybe youre feeling good and cant wait to take on the day, well sorry for you but today your car has been randomly towed because one of the student employees doesnt recognize the permit. Avoid at all costs.
Dont lease with this company. If you do make sure to take videos and photos as you leave. They tried to take portions of our deposit for items that were not even in our apartment. Be wary, companies like Buckeye rely on students not knowing the laws around leasing and not standing up for themselves.
If your a college student I highly recommend, these guys are willing to accommodate to anything for the most part. Just FYI GET A COPY OF YOUR LEASE! The staff is helpful and just wants to make things easy but they are not the most knowledgeable, they can tell you false information. Julie the head is who you want to talk to! She oversees all leasing and is willing to help you out. Just make sure you get Everything in writing if they tell you something. It might be a huge pain but you will definitely thank yourself down the road if you need it because they are definitely not the brightest.
Weve lived in BRE apartment for 2 years and just moved out. Our experience with them (both leasing and maintenance teams) was VERY positive. They are very friendly AND professional.
Buckeye real estate’s maintenance always comes at least by the end of the week I call if not the next day, and I really enjoy how friendly everyone is because most of the workers are students too who are also renting off-campus.
Wish I could give a negative rating to this real estate company. Their parking pass policies dont make sense, and they are VERY rude while working with students that pay for their overpriced housing. All their properties are disgusting and not well kept; there have been multiple rat sightings on various properties. You would be better off living in your parents basement than in one of their houses.
I have visited their office when they used to be on 15th, and they still are just as hollow and uninviting as they were at their previous location.Just got done waiting in line for an hour to be told they can’t help me. They didn’t offer to schedule an appointment because they were booked for the next two days. Instead, I was told to knock on the residence’s door to see if they’d let me tour it myself. It’s not my job to do their job. When I emailed them a while back they said they could only do walk in tours, so then how are they already filled up for the next couple of days?I just wanted to tour one of their locations, but if they don’t want my money guess I’ll take it else where.
This is easily the worst realtor/landlord in the city of Columbus. They will threaten to evict you for being even a single penny late on rent, they over charge for every service and repair, and their properties are extremely over priced. Anything you do with them has some sort of 40 dollar fee. They will do whatever it takes to milk every single dollar out of you. Go with any other realtor, they are also bad, but none are on the same level of incompetence. This business should be shut down by the city of Columbus.
Lived with Buckeye for two years and never had an issue. You can pay rent easily online through the portal, and the maintenance staff is very prompt.
Okay company except for the fact that they will literally find any excuse to get more money from you. Gave us a three day warning to remove some lights from our house and after one day they took them down and charged us and we had to fight with them to remove the charge. Also did unnecessary renovations on our property and took the money out of our security deposit and said if we want it back wed have to take them to court for it.
Terrible service. They have inexperienced and unprofessional individuals working the front desks, who really dont know how to stay on top of everything or even know all the policies which are underlined in the leases. Subleasing is a nightmare. But their apartments are nice.
Staff is professional and very helpful for answering questions. There are a lot of bad reviews for their maintence people but I am not sure if they got new maintence people or what but every maintence request I have put in they have alwasy done with timely manner hassle free and maintence people are very nice! The maintence people do everything in their power to fix your problem and talk to you about it. :)UPDATE: still enjoying living here. Maintenance has consistently been great over the 2 years lived here. Have no complaints.
Worst Company I have ever dealt with. Stole most of our security deposit after living there for 3 years. Don’t rent from hear. Just look a the other reviews
Made an appointment on MONDAY 4/10/17 to see a 1 BEDROOM PROPERTY on WEDNESDAY 4/12/17 at 12:30. Guy I talked to fails to mention this is right after the office lunch break. Employee shows up 10 minutes late and hands me a flyer for 2 BEDROOM APARTMENTS, telling me they have no more 1 rooms left. Waste of my time and effort. Horrible first impression.
They sent my security deposit to the wrong address and told me to work it out myself when I talked to a representative that confirmed that I had sent them my correct forwarding address to them.
Best place I have rented from!! Their staff is super friendly and helpful with everything! Their property’s are awesome and are always being renovated& updated! Best campus house I’ve lived in, I highly recommend renting from them!
Quick and straightforward customer support coupled with fast day-of maintenance request answers have made for a stress free two years leasing from buckeye.
A necessary evil because who else would be willing to deal with the hoards of OSU students who trash their houses and know next to nothing about the terms of their lease. Maintenance was quick to respond and grounds were well kept.
Horrible services. They have no respect for their renters and do little to nothing to help them out in situations. Will definitely not be renting from them in the next years. Also do NOT buy parking passes from them because your car will get towed anyway.
Please never sign a lease with this place. They are disorganized, unprofessional, and you can never get a straight answer from them. I cannot imagine any leasing company being worse than this one.
Buckeye Real Estate sucks ass! They nickel and dime our broke college asses. If you have a porch they wont let you have anything on the porch or they charge you a fee. Worst place to rent from, go anywhere else
As a parent. I am disgusted how Buckeye Realty took advantage of students trying to rent a house!!!They should be ashamed of themselves for how they treat people and NOONE should ever use them!!!!!!! They are not even worth a 1 star rating!!!
Very helpful office staff. Office is a bit hectic, but they were able to help guide me through their rental process without much headache. Also super helpful showings.
Told me they didnt care about my disabilities and that they would not be accommodating them. Would use any other realtor on campus if possible.
They take forever to fix things and charge outrageous amounts for rent. They also charge you to park at the house you already pay rent for. I do not recommend renting from them.
TERRIBLE CUSTOMER SERVICE! They make it impossible for you to pay your rent and then even harder for you to get your security deposit at the end of the year. Do everything you can to rent from another company.
Waited forever to get help once we finally finished all the paper work the office gave us the wrong code. They then completely shut off the service line at 5.
The worse customer service i had ever seen. dont be surprise if you get an illegal eviction notice for some imaginary excuses.
They just get into your apartment and show it to next year tenants even though you are in the toilet. Doesnt even care about peoples privacy. What a waste of time dealing with them.
Prepare to get your wheels stolen even if you park under the building (fix this issue and I will delete the comment) ......
I could write a wall of text but it boils down to the fact that they will treat you terribly and don’t care. Had them as landlords for 2 years.
Rented from them for a few years in two different locations. Ive have had nothing but great experiences. Timely maintenance and great customer service.
Horrible. I dont even want to give a single star. They allow strangers to access your room to show room because you dont rent in the next semster.
Good maintenance. Easy to pay the rent thanks to their online portal.
Nice office, decent location, has parking. Just remember to read the fine print!
Allow predatory towing in private lots. Refused to intervene.
Well maintained office and quick response by the people working.
Good and friendly staffs
You always say you dont have information on file. WTF do you know
Absolute scumbags....do not go through them if you are looking for a place
Definitely not here for their residents :/
Just don’t even bother.
They suck
Horrible
Friendly and helpful staff.
Terrible communication... go somewhere else
Good maintenance team
Friendly staff and management!!
Total reviews rating 2.7
112 Reviews for Buckeye Real Estate 2023:
Review №1
2021-12-03I see a lot of people complaining about so just wanted to share my experience leasing with them so far... Ive been happy and they have been cooperative toward different situations within logic. Just try to give them good energy and usually it works. Few examples:I forgot that my move out for a day and they did send me a scary email to file a court dispute but at the end they didnt charge me extra. Maybe the email was too much but they were kind enough to not charge me fees and I got my security deposit back. I do appreciate you guys!Another one: I had a situation that paid my rent late a few hours yesterday and they charged me $40 but, after a voice message they were kind to remove it. They didnt do the same last year but it was mentioned in my lease and they had the right to do so.I told them about laundry issue and they did take care of it. I think there are a few people like James from maintenance, Chelsea from Accounting and Julie the manager that are kind to work out with students. Keep up the good work!Some suggestion for them: I think the security deposit is high and installing cameras for your covered parking area would be nice.
Review №2
2022-05-17Our daughter is entering Year 2 with Buckeye Real Estate. There were 8 girls on the lease and 1 of them made the decision to back out of the lease after signing it. There were many technical, financial and legal details and Julie, the manager at Buckeye Real Estate, immediately responded and answered all of our questions, assisting us throughout the process. I was very impressed with the level of service we received!
Review №3
2021-03-12If you are going to live at a place owned by Buckeye Real Estate, save yourself the trouble and avoid 170 W. Maynard. I have seen water flooding out of front doors of different apartments on multiple occasions from leaks. Also the parking lot looks like a dump.
Review №4
2022-01-181382 is decent in terms of the apartment, rent, and maintenance but the laundry is perpetually broken. Ive barely ever had a peaceful laundry day here. The coins get stuck all the time and I have to keep paying double to get laundry done because my first set of coins are not retrievable anymore. The laundry room got flooded, the machines are always broken. There are just 2 machines so you cant even do laundry on most days. This has become the source of constant frustration.
Review №5
2022-01-08I called the maintenance emergency line because the power went out and the apartment was freezing. They told us that a power outage isn’t considered an emergency and refused to send someone out here? If you have workers available I’m not sure why they wouldn’t help their tenant who is clearly in distraught. They absolutely do not care about what conditions you are living in. Find somewhere else who actually counts freezing during winter months as an “emergency”.
Review №6
2022-06-16DO NOT LEASE FROM THESE PEOPLE. They could not care less about their tenants. Even if you pay for parking and live at the building they will let you get towed for no good reason.
Review №7
2021-10-25Lets start off with the parking. Almost 200 dollars to park in a lot that has almost 15 available spots. Apartments here have broken windows. Well over 5+ people living in 2 bedroom apartments. We were in the process of signing over our lease to my brother, we were out of the apartment for less than 2 full days, raw sewage backed up from the tub. Twice. We werent even the only unit with this issue. Were the 4th unit to have this done. I understand Covid has slowed down peoples ability to care about others well being but, this is just down right disgusting, and embarrassing. Dont bother calling for noise complaints of loud music at 3am or emailing. They go out of their way to ignore them and pretend they never received contact from you. Glad we are leaving. Worst 3 years of living Ive had. Not worth 800 a month.
Review №8
2020-10-12I was helping my niece look for a place near campus. She’d had a terrible experience with another local landlord and we were looking for a more positive experience. The staff at Buckeye Real Estate was friendly and inviting, even though it was quite hectic in the office. Their process was streamlined and I was really happy to see that all of the information that I needed to know was on their website for easy reference. I also love the ease of the Tenant Portal system which they use for rental payments and maintenance requests. I highly recommend them for your next rental near campus!
Review №9
2021-09-18Don’t hang anything on your walls unless you’re willing to have large amounts of money deducted from your security deposit.We left some paint spots where pictures used to be (no holes and nothing that couldn’t have been covered with some new paint). We didn’t think it would be much of an issue since we’d rented the unit for five years and the low-grade paint had begun to fade a while ago. $250 was deducted from our deposit for “excessive wall damage” and it feels a lot like they recouped money from us to pay for something that needed to be done anyway. Took great care of the place and this left a really bad taste in our mouths.
Review №10
2021-07-13The only positive part of Buckeye is that they do respond pretty quick to maintenance requests. Sometimes they warn you when to expect them but most times they just show up and walk in. They had to come fix our sink three times because they are just trying to blow through as many maintenance requests as possible. Overall, awful company and would not recommend but around campus you don’t get much of a choice. Also, be wary of the 5 star reviews. Some come from previous employees such as Mitchell and Samuel.