Brunswick Auto Title Office in Brunswick

Review №1

2017-09-13

The ladies at the Title Agency were helpful and friendly. got me in and out quickly.

Review №2

2020-12-15

Ill admit the place was fast, once they gave theyre attention to the fact I was even there. Not to mention I was the only person in the place and it took them atleast 3 or 4 minutes to acknowledge my presence..

Review №3

2015-12-05

This position at the title office is definitely a customer service job!!!! Yet these woman make you feel as you are a real bother when you walk in. One woman seemed to be really put out when I walked in. They need to be re-trained in customer service. I can imagine the problems they have with these titles, but that is their job. I am with guests 8 hours a day, and not once have I treated them with dis-respect or neglect. I will never go back to this location again. I will detour others from going as well..Please feel free to contact me.

Review №4

2018-01-31

Would give 0 stars if possible. Rude employees from the minute I walked in the door. Needed to purchase a new title for the car I was selling, didn’t know that I needed so much info on the buyer right at that moment..(thought I could fill it out later when they picked up the car) so needless to say I had to make a phone call to get the information. She then was extremely rude and giving me a hard time because she was big on “cellphone etiquette”... okay lady well I’m big on customer service and quite frankly you suck. It’s 2018, everyone uses their cellphones for everything. Let alone, I was the only customer in there and when I walked in, they were just chatting it up, doing a whole lot of nothing, so the extra minute of me calling someone to get the info I need, wasn’t going to kill her like she acted it was. I will never go here again.. I’d rather take a drive somewhere else.

Review №5

2013-10-29

The employees there are extremely rude, intentionally make you waste time, and have little to no idea what they are doing besides sitting there telling you to go elsewhere. What happened to me personally: Went in with an out of state title, with out of state inspection form (car is a 1980s). -Was accused of using a fake title, then after verifying it was correct I was then accused of having a fake inspection sheet because when the gentlemen who did the inspection had accidentally wrote a 6 instead of an 8 (on this title it was very hard to see because of the size of print used by that state). I asked if there was any other things I need while I was gone and they said no, other than that youre good. -After being told to go get a new one, I drove down the street and told them what happened, they immediately apologized and fixed the issue. -When I returned the women made me stand there for almost 10 minutes while they discussed why they didnt want to be there and had better things to do than deal with people. -The person who then helped me (with a smirk and laugh) said the odometer wasnt written on the title (it is exempt from this, being a historical car), then proceeded to tell me that because I didnt have the mileage on the title it would be, and this is her actual words, branded as a true miles unknown vehicle and the title would now be salvaged. -I immediately told her I could easily go and get the miles for her. Smugly again she said good luck making it back in time before we close (it was 4pm). (Now I was beginning to become irritated they wanted me to leave again.) -I then left again and got the miles from the car and again returned to them at 4:30pm to be greeted with them complaining about not just any customers, but me in specific, saying we are gunna make him sign the True mileage paperwork and the True title paperwork. -After giving them all of the paper work needed, she agreed to print the title, and asked for my form of payment (~$50 taxes), when I replied credit card, I was then told by the staff I would be charged a $10 convenience fee, I said okay and then noticed a sign on the wall, it read, a $10 convenience fee will be applied to all title transfers with fees over $100. I brought that to their attention and they simply said oh. -Before being handed my title I was told to sign 4 separate sheets of paper stating that the miles were true, the car wasnt stolen, the title was real, and that the inspection was real (none of which I have ever seen before, and I have titled multiple in state and out of state vehicles of all years before). -After receiving my title I promptly left, never to return again. This was by far the worst service I have ever received by any company, let alone a government ran establishment. It truly sickens me the level to which the employees went to avoid doing their job, and the joy they received from doing so. I am proud to say I will not be returning, and will be driving to another location for now on.

Review №6

2020-11-18

Horrible customer service! Very rude and condescending every question I asked they rudely answered like I was supposed to already know! Um I wouldnt be here asking if I already knew what I was supposed to do. instead of leading me down the right path, I left more confused and unsure of my next move save yourself the trouble and go to the DMV Ill take long lines over rude miserable people any day!

Review №7

2020-08-09

They were fast and efficient. The clerks were so kind with everyone that came in despite being busy! 10/10

Review №8

2018-07-18

They were very nice. In and out in 20 min with a new title. It probably helped that I brought with me everything I needed to get a title.

Review №9

2021-02-24

Very fast service..People in office also answer to your queries patiently

Review №10

2018-08-31

Unbelievably rude . We walked in and it seemed like we were bothering her. Asked a few questions because we didnt understand and we felt like we were inconveniencing her. Will never go to this location again..