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Phone: +1 330-752-2224
Opening hours
  • Monday:7:30AM–9PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
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Total reviews rating 4.4

199 Reviews for BMW of Akron 2023:

Review №1


Amazing experience. Our sales lady was exceptionally knowledgeable and patient. We were buying a 7 series car but ended up going with the X7 SUV. We normally handle our own finance, but they made it worth it to use their resources. Honestly, Great job all the way around!!

Review №2


I bought a 2022 X3 M Competition (which is an awesome vehicle) and traded in an Audi S4. Negotiated the whole deal via email and text because I live 2 hours away from the dealership. It was WORTH driving 2 hours because BMW of Akron seems to get models other dealers cant get. Furthermore, Midwestern Auto Group BMW (which is only a couple of miles from my house) refused to come within $6,000 of the fair trade-in value of my mint-condition, low miles, one owner, all required maintenance at the dealer, never-been-in-an-accident Audi (which I bought from Midwestern Auto Group Audi AND it was my second one in a row). Akron BMW gave me a fair deal on the trade, the whole experience was great, and the people were a pleasure to work with. Next time around, Ill have no problem driving 2 hours to get a great selection and fair treatment. Ive purchased 5 vehicles from Midwestern Auto Group in the past, but there wont be another one. Thank you BMW of Akron!

Review №3


My recent service experience was marked by a very welcome combination of efficiency and courtesy. The folks there were all very friendly and responsive. The service advisor, Ed, was very considerate of my time and provided a loaner on the spot. I also am impressed with the video from the mechanics eye-view with the technician, Austin, giving the status of brakes, tires and the overall underside of the car. They clearly know what theyre doing. In addition, the entirety of the staff displayed due diligence given the current surge of COVID-19. Im VERY happy with service at BMW of Akron and look forward with confidence to my next visit.

Review №4


I knew absolutely nothing about this brand before setting foot in the dealership. Michelle treated me like a longtime buyer and was exceptionally thorough (and patient!) in all of her explanations. I got a fair value for my trade-in and everyone in the sales department was accommodating. They even held my vehicle while I waited for my house to close. This is a great dealership with very good people and my experience was first class.

Review №5


The staff at BMW of Akron are awesome , excellent customer service was provided. My salesman was not only knowledgeable but professional and honest , thanks so much Eric . Again as a whole , from management on down . Im so pleased that they made purchasing a vehicle painless and informative. If anyone is in the market for a vehicle give them an opportunity to gain your business.

Review №6


This would be my fifth car buying experience from a dealer in my life and I have to say it was second to none from BMW of Akron. Even though I was out of state and a distance away they worked with me every step and made it easy to show up, sign the documents and drive off. I dealt directly with Mr. Eric Eisenhart who was a consummate professional and a great person to deal with. All their personnel were always pleasant, easy to get a hold of and even worked to get the deal done despite out of state documentation issues in my case. Even though I wasnt buying the fanciest car in their inventory they treated me like I was. I would recommend them to anyone.

Review №7


I had a good experience here. Dealership got me in for service within 1 day whereas the place I bought my car didnt have an appointment open for almost 2 weeks. Service advisor and technician were very knowledgeable. Even got a free car wash and interior vacuumed which I appreciated. Will probably come back here for services in the future even though its a little further drive for me.

Review №8


Great experience buying a car from here. Michelle Laughman was my sales rep and did an amazing job of coordinating me getting the car as I live a couple hours away. The back of the passenger seat was scraped up and Michelle got it fixed on the spot! The entire crew was friendly and willing to help with anything I needed.

Review №9


I have leased cars for the past 30 years, with the last 4 cars being BMW’s. The service has always been great and I love the cars. But my recent experience with BMW of Akron surpasses all of my previous experiences. I apologize to the individuals involved, but the service advisor that setup my appointment was awesome and efficient, wasting no time (I love that). The gentleman that picked up the car was courteous and professional….a pleasure. Ed (?) called to tell me my car was ready and to handle payment was….again professional and courteous. Then the gentleman that returned my car was, one more time, excellent, professional and efficient (read respectful of my time and his). Five stars are not enough.

Review №10


The BMW Akron team are Outstanding!From a simple call to ask a question to scheduling service everyone makes you feel like family!I’ve never owned a new car, let alone a convertible and my entire experience has been nothing but stellar.Hollywood