In-store pick-up
Yes
Blazing Saddle Cycle in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible entrance
No
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 216-218-1811
Site: http://www.blazingsaddleclevelan...
Site: http://www.blazingsaddleclevelan...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–5PM
- Sunday:Closed
Comments (76)
They made my bike look and feel like new! The turnaround was prompt and the price was fair. Im so glad there is a quality shop like this in my neighborhood. Highly recommended!
The folx at this shop truly went above and beyond during the stay-at-home order to help me get my first bike since relocating to Cleveland, and totally proved exactly why they’re an essential business for life. James was able to determine exactly what I needed just from email correspondence and helped me pick out the perfect bike. Everyone working at the shop when I came to test ride and pick up the bike exemplified quality customer service and made me feel not only valued as a customer, but safe as a fellow human existing in public during a pandemic. 10/10 would buy bikes from them again and again.
Wanted to replace a bunch of six month old parts because of surface rust. I just wanted a clean up. But theyre nice guys, so no one star reviews. 🤷🙈
I used to respect this business. But, after one initial good interaction I have now had several bad interactions. It seems as though they only care when you are making a large purchase, i.e. buying a new bike. I guess repeat business is not their main goal.When I bought my bike they told me I had 1 year to come in to receive 1 free professional tune up. I came to receive my tune up and purchase a few accessories including a rear rack. The person who helped me took my bike and rack and said they would call me when the tune up was done. No mention of the rack. When I returned I was charged a light cleaning fee and a rack install fee. Totaling $35. If they had told me my bike needed to be more clean and that there would be additional fees for the rack I would have gone back home and washed my bike and installed the rack myself as it is just a few screws and the holes are already there for it on the bike. But there was no communication about these up charges before the work was done and since the work was done I decided that I would pay and chalked that up to it being a young sales guy who wasnt skilled in customer interactions.Additionally, I told them I was having issues with my brake before the tune up. When the tune up was finished they said it was all good. I asked the guy what the issue was and he said something was loose. I asked him to show me where it was loose because as a newer bike owner, I want to learn some basic maintenance incase I get caught on a trail somewhere and need to temporarily fix something. His response was something along the lines of - well if you ever have an issue you just bring it in for a professional tune up and we will take care of it. OK but you cant even tell me what/where the problem was? That was when I really started to think what is with this place? So I took my bike away and now, after the professional tune up I have had to fix my brakes on my own 3 times because the same piece keeps getting loose. I learned on my own how to fix this issues bc I cant even ask the local bike shop where I purchased my bike and have continued to spend $100s after the fact wont even give me basic bike maintenance tips. That was a huge blow to my confidence in the business. Yet, I continued to patron them because I want to spend money locally and help local businesses.Which brings me to why I have finally decided to change my review from a 5 star to a 1 star. I went back in yesterday because my tire blew out on the trail over the weekend. I bought two new tubes (one to replace and one as a back up) as well as multiple other accessories. During the install I noticed the tire wasnt holding air. So I took the tube out and it had a hole in it. I went back to bring the defective tube. Well they told me they couldnt exchange it because it was out of the box and because it is their thought that it was the tire tool that caused the hole. OK thats a theory and its totally based on what their perception of what I would describe as an extremely light smudge near the hole. A smudge so light they literally had to blow the tire up way past regular size to even see. The tube is $8. I bought it yesterday. I also bought other items yesterday. For an $8 piece they wouldnt exchange it. You can tell me that you see it one way but that such a subjective outlook, you cannot tell me that there is no way the tube wasnt defective. And regardless of that fact, an $8 piece to exchange seems like a simple courtesy you would do for your customers if you valued them and their repeat business.So clearly I am not valued as a customer unless I am making a large purchase. I cant rely on your shop for basic maintenance tips and tricks. And the communication for what will be charged for services is not communicated upfront. Those are just too many reasons for me to want to come back and continue to spend money and continue to send my friends and family for purchases and services. I hope you can see this side of the coin and make the customer experience a higher priority in future interactions.
Got my first bike today, and what a great experience it was! The staff is super knowledgeable, extra friendly and doesn’t try to push anything on you. I’m happy to have been able to support such an awesome local biz!
This was the first bike I have purchased in what seems like forever. Shout out to James for his professionalism and his patience with me. He responded to all my emails with thorough replies which really helped me choose a bike that I love!Go check them out today!
Took a detour on our way home to pick up a bike. Saw one online and when we inquired about it, it had been sold already, but James was very helpful and sent more options in our price range. When we got there, everyone was super friendly and funny. James helped us troubleshoot our space issue that we didn’t really think through and took the bike apart for us so we could bring it home. Thank you guys 🖤
Went in there with standard minor bike issues. Like another review says, they were snarky, “D”baggish, in that too cool for school kinda way. Every reply was riddled with micro aggressions or condescension because apparently being knowledgeable about bikes and selling them for the same price as a used car makes them better than people. There customer service is non existent, bedside manner abominable, and prices unreasonable! Do yourself a HUGE favor and google map the next bike shop and save yourself the bad vibes!
Really disappointing post-sale service. When buying the bike: “Please come to us for help if anything goes wrong!” When a tire punctured and I wanted to learn how to fix it: “Nope, have fun walking your bike home and googling how to do this.”
Fantastic shop! Blazing Saddle Cycle did a great job tuning up an older obscure German mountain bike. James was awesome – assessed all components, walked through repair/replace options and made bar/stem change suggestions to improve fit. Could not be happier with the improvements – feels like I got a new bike! I highly recommend Blazing Saddle Cycle.
Great service and very fair prices. Ive used this shop twice for tune-ups and been very happy/impressed. Ill definitely be back!
So far so good, just dropped bicycle off for repairs. Very courteous and upfront w/pricing. Not worried about what its going to cost, they gave me a solid price for repair when I dropped it off. Ill update when I get the bike back!
Ive not been so excited about a new bike since I was a kid! Fantastic deals, a nice selection to choose from in bikes and accessories, and very knowledgeable staff. Really cool atmosphere. Will not be going anywhere else for anything bicycle related!
Best shop in Cleveland! Best mechanics, best advice, no BS. These guys love what they do and cater to all flavors of cycling and cyclists. Dont do anything until you try them!
This place is absolutely awesome! James is a beast! He turned my 1987 Lotus, yes I said 87, into a brand new bike. He brought it back from the grave. He treated it as if it was his bike. He really took the time to not only make it perfect, but also explain everything he did. I really appreciate it, and he has earned my future business. Go here, it is worth every dollar and then some. Sincere thanks.
Awesome experience. Bought a bike rack here to transport bike from Cleveland to Seattle. They ordered it, installed it, and gave great demo/teaching on how to use it. Bike made it without a scratch!! Super friendly guys to work with!!
I was there recently. I bought my ebike online but had a problem 6 months later. The seller sent me the part.... But I was on my own. This shop got me on the lift right away and installed the part (cadence sensor) cheap ($30)! I had them tune the bike and it rides better than new! When the wife is looking for an ebike next spring, this place will be first on my list! They carry a full line of bikes.
Was in Cleveland for a nice bicycle trip down to Washington DC. I needed a few things, and this was the closest shop to the train station so off I went. Very helpful staff and they have everything that you need. I even picked up one of their totally rad t-shirts!!! Got a history lesson when I was in the shop....The place was a hardware store back in the day!!!!! Thanks Dudes!!!
The guys are really great. They are friendly and knowledgeable. They know their customers and their individual biking goals, which is a nice touch. Definately going back for future needs, questions and merchandise.
I had a middling experience at this shop. I didnt realize that I was not allowed to use the repair stand that was on the store side of the counter or the pumps in the store to repair a flat tire and I offended the two mechanics at the store. On the positive side, I did get what I needed at a fairly reasonable price. I probably wont go back there, but I was not mistreated.
This was one of the worst experiences of customer service I have ever dealt with in my life after owning my own restaurant for many many years it is number one on my list. You can ask anyone I am one of the nicest people on The planet. The two people that I delt with just trying to get a basic tuneup for my bikes were not only less than professional just downright mean. I would not recommend them to anyone. What makes it even more of a disheartening thing is that I heard about them through somebody and just happen to be driving by and was excited to see what they could do. Perhaps buy a mountain bike. Its definitely not the way that you create more business. From one business owner to another you should probably change your attitude and learn how to deal with people.
Unless you’re some yuppie with rich parents, be prepared to get turned away. -_- the other day I tried to get a bike looked at to make it somewhat mobile to get to and from work till I can afford a better bike and they made me feel belittled. MIND YOU I do have cash to make it work, I’ve had the bike for awhile and knew what I needed, but you made me out to seem silly and sent me on the way. I went to another bike shop on Lorain, they helped me and understood the struggle. My bike is now getting me to work safe and sound. So blazing saddles can kick rocks. 👎
I drove 30 mins here. They have nothing online about having to make an appointment ahead of time and told me to come back another day. They were rude about it. I asked them if they wanted to sell a bike today and they told me no, that I had to make an appointment. Never again. What a waste of time driving here.
Super fun environment! Unique selection of bikes! So helpful with bike rack info! Really great experience with these guys! Definitely check them out
I am new to the bicycle game. I was gifted a road bike and brought it in to blazing saddles for a tune-up and they were very quick and very helpful. I have since had a couple of other pieces of work done to the bike at their shop and they have always been friendly and professional.
Great shop. These guys helped me get rid of a creak in my headset that was driving me crazy and spotted and corrected a mistake that a shop had made previously in assembling my bike. Professional and friendly service. Go check them out.
Fantastic experience! I called with a flat tire late in the day and James took care of me in no time at all. Super friendly and very knowledgeable! I would recommend this shop to everyone!
These guys are the best! Great bikes and even better advice. Tuned my bike for me on the spot! I feel my cycling dollar is well spent with the blazing saddle crew.
Blazing Saddle Cycle is unparalleled in service quality, inventory, location and knowledge of their products. Additionally, one is drawn in by the overall pleasing aesthetic and eclectic vibe of a truly hip joint with an historical (read: mysterious) sensibility. Plus they do, as their placard outside reads, have a Really cool dog.
Very snotty, condescending staff member. There are 2 other bike shops near by. Id definitely not even waste your time with this place.
Great customer service and very helpful from start to finish.
By far the easiest going and well rounded bike shop in the greater Cleveland area. Great mechanics, great customer service, and the best Kombucha your taste buds have ever palleted.....
James and Travis are the best! They know their stuff and do great work. Only Cleveland bike shop I go to.
Love Blazing Saddle. Came in with a small issue, they fixed it on the spot. Knowledgeable and helpful. Always a friendly atmosphere.
Excellent service! Very knowledgeable staff. They helped me pick the perfect mountain bike for me. Thanks guys!!
Absolutely the best shop in the Cleveland area. Nothing but positive experiences. I enjoy doing business with actual humans, no ones perfect, but this shop is near to it.
Rude dont want business dont answer what u ask tell u what to do with your money simple question how much something tell u what worth doing with your money if wanted new bike would asked how much for one if ask how much part should just answer question not bout what u should do or what my bike worth when what u doing is fixing bike if can get another would ask about parts to fix if they not doing work on bike not gone get answer rite. Just rude
Great shop. Everyone was friendly, informative, and helpful. Explained everything and didnt try to sell more than needed. Cool shop and nice dog.
Travis and James were really nice and straightforward. Didnt try to sell me something I didnt need. Would not go anywhere else.
This cycling company is dedicated to getting their riders safely on the streets of CLE with proper advice, services and the equipment to overhaul and maintain bicycles.
Great service! I would highly recommend this shop.
Awesome bike shop and helpful crew. Highly recommended
Great bike shop, can restore your old bike or set you up with a new whip too.
The best. These guys know bikes and love to put people on them.
Great neighborhood business. We love supporting this locally owned business and we think the employees are wonderful and knowledgeable.
A gem on the west side, knowledgeable staff, dogs.
Place is great. Nice guys who own it. Great repairs and good prices.
Best bike shop hands down!
James is the man. I wrecked my bike pretty bad recently, he had it rolling quickly thereafter. thx dude
Great place. Super friendly and straightforward staff. Definitely recommend.
Top notch. Great service and selection. I highly recommend going here.
The staff is very friendly and informative!
Service is more expensive and slower than other shops nearby.
Been here most my life they gotta be doing something right
Great shop very knowledgeable, and extremely helpful!!!
We received great knowledgeable service here.
Asking questions n being rude to costumers then says adios.. I speak English . Unprofectional.... .
Thanks for all your help with my biking needs
Good place. Awesome people. Enough said.
They were dead on spot
Talked with the owner. Great shop
These guys are the real deal in the bicycle business !!
The best shop, the best staff
Bait and switch sales tactics
Awesome dudes.
Extremely helpful.
Total reviews rating 4.4
76 Reviews for Blazing Saddle Cycle 2023:
Review №1
2022-03-19This shop is excellent; knowledgeable staff has all the right parts and the right answers. Whether youre a newbie or really know bikes this is your jam. Thanks for having all the stuff I needed to make my old bike new again
Review №2
2021-08-29Blazing saddles has becomeE my shop of choice for maintenance snd for picking up this or that. Very well stocked shop snd great knowledgeable owners tho don’t mind spending the time to answer any questions you have aboutfit or changes you might want to think S out to improve your ride. I’ve learned a ton about maintence and tuning from these folks. So good that I drive across town to visit this shop
Review №3
2020-06-27I am so grateful James was able to schedule me in when I spontaneously decided to purchase a bike one week before leaving town. The guys at Blazing Saddles are professional, knowledgeable, and truly passionate about what they do. My only heartbreak was Randy. The fickle pup spurned my affection attempts in favor a nap. Note to self: bring bribery next time. Thank you, James and Jeremy, for fostering my wanderlust.
Review №4
2020-06-26Top notch bike shop; my favorite in Cleveland for sure! Great selection, reasonable prices and incredible customer service! The salesman Jeremy was a great listener and helped me get into a new bike this summer. Highly recommend this shop for your biking needs!
Review №5
2020-06-26Great shop with knowledgeable staff (and sweet dog!). They fixed my handcycle, which is not an easy task, by working with the manufacturer and coming up with a better solution than how the bike was upon arrival. I no longer have the same issues than before seeking their help. Highly recommend!
Review №6
2021-09-02I had an excellent experience with the guys here. Very straightforward and worked quickly to get a busted bike into riding shape. Communicative through the whole process and beginner friendly as well. Encouraged me to come back in after putting some time on the bike to make sure nothing had shifted out of place, something I otherwise would not have considered. Shop is very well stocked as well. Great experience overall, nothing but good things to say
Review №7
2018-05-26After 23 years off a bike, James and the boys built me a bike thats rekindled my love of pedaling. Service is top-notch and Ive never once been treated anything less than great at BSC. Thats why I pass several other bike shops and drive from Lake County whenever I need parts or service.
Review №8
2021-05-24Highly recommend!!! Have had some bad experiences with bike shops being unreliable and unprofessional recently but Blazing Saddles was amazing!! Travis was so friendly and helpful and they fixed up my bike so quickly and affordably. Such a nice shop vibe too! Thank you!!
Review №9
2020-09-12I had such a great experience buying a new bike from these guys! I highly recommend them if you yourself are looking for a new ride, super nice and chill, knowledgeable and no pressure sales. They bent over backwards on a holiday to make my visit work! If you need a new bike, or any work on your current one, go to these guys!
Review №10
2022-06-03Great customer service.