Bill Kap Piano Co. in Cleveland

Review №1

2022-01-12

I purchased an organ speaker from them a few years ago and wanted to upgrade. They have a nice selection, but unfortunately the cost was more than I budgeted for. They stock pre-owned Hammond organs too. Im not into pianos, but those who are will find a wide variety of styles and prices. Kap also restores and moves them too.

Review №2

2021-12-07

This place is phenomenal!!! Great selection!!! In addition to great pianos they also have alot of nostalgic music boxes, euclid beach music pieces, Nickelodeons, ventriloquist antique dolls, ornate furniture & office desks ,all one of a kind and all for sale!!Mike is very knowledgeable and does not pressure you. Hes a wonderful guy.I purchased a beautiful new Weber baby grand from this store and am very happy with my purchase. I highly recommend!!!Francis, the black labrador dog is friendly and was a pleasure to meet!!

Review №3

2021-04-02

This is a great place to buy or rent a piano. I went to Bill Kap looking for a used piano for myself. I mostly sing but wanted to start playing again as well and Id been limping along with an electronic keyboard for too long. If youre renting an apartment an electronic keyboard makes sense. But when you settle down, a piano is a member of the family. Bill Kap piano has a selection of pianos so vast and so unusual that I literally became speechless. If you need a player piano, this is the place to go, and really, who doesnt need a player piano? But this place has incredible instruments anywhere from top of the line grand pianos to humble spinets. Mike Kap was incredibly nice and patient. They have a whole bunch of music for you to try out the various pianos and I highly recommend that you do that because the feel of a piano is important too. But its the extra stuff that slayed me. He has an Orchestrion from the 1920s, one of only a few in the world, like a giant piano with a whole band inside. He has giant music boxes that play calliope music. The guy should charge admission. Full disclosure: I did not end up purchasing a piano from Bill Kap piano because it turned out that my neighbor literally across the street was actually giving away the exact piano I wanted for free which was a 100 year-old giant upright grand. They dont even really sell those very much in stores because nobody wants them, they weigh a ton and theyre prone to arthritis. But you cant argue with Fate. However, I had a delightful experience working with Mike Kap and with Dan too. The place is like something out of a fairy tale. If youre sort of a boring person with no sense of poetry or romance then maybe this place isnt for you but I can say that visiting Bill Kap piano on two separate occasions was the best two days of this whole long 2020-2021 nightmare (note: Bill Kap the actual person is no longer in this dimension so if you had a bad experience with him that may be why).

Review №4

2020-01-13

I highly recommend Bill Kap Piano! We were exploring the possibility of moving a family piano from Cleveland to Indianapolis. We knew it would be expensive, and we got several estimates. Kap Piano was very competitively priced, but what set them apart from all the others was their commitment to caring for the piano from start to finish. All the others used a third party mover and could not promise a timely delivery date.Kaps movers showed up on a Friday before Christmas and the piano was in my daughters home on Saturday afternoon. What was already a reasonable estimate came in lower with the actual cost.We will never be in the market for a piano mover again, so I will do all I can to recommend Bill Kap Piano for anyone who will be! I cannot say enough good things.

Review №5

2016-04-12

As I was passing through the University Circle area I drove past one of my favorite ole’ businesses, BILL KAP PIANO CO. I think the first time I met Bill was probably in the 1970’s. You truly have to appreciate his sense of humor, which is wonderful! More importantly though, he is probably one of the wisest piano persons in the piano business. Sure he has a great line of pianos, but if I need a key or almost any part, I know his huge inventory probably has it in stock. Thank you Bill for superb service!!!

Review №6

2016-04-12

Bill Kap Piano has the largest selection of pianos Ive ever seen. The craftsmen that are employed there restore vintage pianos and pay special attention to every detail. Ive seen first hand the attention to detail these people pay to every new and used piano that passes through their doors. Definitely a must stop if your considering purchasing a piano.

Review №7

2020-01-05

I dont give 5 stars normally usually 4 for amazing service because there is always room for improvement... with that being said Mike Kap earned the extra star. I had them move a piano in october and tune it before xmas. Move and tune were done in a timely manner. I noticed a key that was missing half the dampener(key was causing issues before the move and tune). Mike was able to have me stop by the store and find a new piece and show me ideas for my grandmas old upright piano. not only is he exceptional in piano sales and upkeep he showed me around the store and some of his wood work he has done with pianos. Customer service is huge to me because i worked in sales before getting into the medical field and he earned my business and referrals

Review №8

2015-02-14

I have been going to Bill Kap Piano since I had my first piano recital 35 years ago. Mr. Kap is a very personable gentleman, treats me like family, and I recommend him highly. For piano and organ sales, moving, and service, he is the only one I trust.

Review №9

2016-05-18

Travelled 100 miles to this store. Met by salesman, Lou, and Bill Kap. Spent about an hour looking at pianos, and finally found one I liked. Lou and Bill said it was a brand new piano, that came with a 10 year warranty. Put down a deposit, and piano was to be delivered a few days later, by noon, according to Bill. Delivery day arrived, and at 2:00 pm, still no piano ....called Bill, who said I lie a lot! Turns out, thats the only thing he did tell the truth about! Piano arrived with no warranty info, so once again, I called Bill, who said hed send that out to me. Never arrived, so I called the Weber piano company to activate the warranty. Gave them the serial number, and was told that my brand new piano was manufactured in 1998, making it 18 y/o! And the tuning that was supposed to happen before it left the store? Local tuner said that never happened, even though Bill said he watched the tuner work on it! Run....do not walk away from this store! Lies and really shoddy business practice! Do not be fooled by age of his business...just means hes been ripping people off for years. Not sure how he can honor a manufacturers warranty when he wont even respond to an email! If a piano is being sold as New old stock (NOS), it should be represented that way at point of sale....my piano was represented as brand new with a 10 year warranty.

Review №10

2016-04-05

Bill Kap honors the manufacturers warranty. Bill Kap has been in the same location doing business for over fifty years. There is plenty of NOS, new old stock pianos on his floor that can be bought well below their retail price.I would definitely recommend this business to all my friends and family.