Kerbside pickup
Yes
Big O Tires in Hamilton
Categories
Location on the map
Hamilton, Butler County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible toilet
Yes
Planning
Appointments recommended
Yes
Payments
NFC mobile payments
Yes
Phone: +1 513-275-6277
Site: https://www.bigotires.com/locati...
Site: https://www.bigotires.com/locati...
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:7AM–6PM
- Sunday:Closed
Comments (199)
Being rained out at work, I thought Id take a chance to call and see if I could get in last minute for 4 new trailer tires. Daryl, the manager, not only had the tires needed in stock but had me come right away and his team, Josh & Brad knocked it out and had me back on the road in less than an hour. Prompt & professional!Thanks guys!
Ordered 4 tires only 2 came in. The person on the phone didnt communicate which tire he ordered so it was a big shock to find out it was the expensive version. I shouldve followed up with more questions. The manager and other desk clerk apologized and tried to get it right or I wouldve rated less.
Great prices and a friendly, honest staff. I always take my vehicles here for scheduled maintenance.
Needed a new set of tires for my Range Rover, stopped by Big O tires and they had the exact tires I was needing in stock and had me out the door in very little time. A++++ great price and fast turn around, super nice people. Will definitely be back in the future 👍
All i can say is WOW!! The nicest guys at a tire store Ive ever met!! My wife dropped off my tire swap rims and those guys unloaded and loaded...... no questions. Dead on the estimate. Great place to get your tires swapped!!! Couldnt be happier!! Got my new shoes on!!!
Service was good, but the price had to be straightened out to include the buy three-get-one-free quoted on the website. Four tires and alignment took 2 hours.
Had a great experience at big O tires The General service technician Josh was very knowledgeable and helpful. I will be coming back.
After waiting 30 minutes past opening time at Walmart for them to fix the same tire seal issue, I went here to have the problem fixed! Will definitely go back!
Very very happy and satisfied that I was referred to Nick and John @ Big O Tires! It’s very hard to know who to trust that is going to give you the best price for what your needs are and they did just that! Also, the staff was super friendly and outgoing and I’ll def be back in the future with the gifts they gave me as a first time customer ! Thanks for new wheels !!
Thought I was getting 4 Coopers for the price of of 3 around $400 gave me an estimate for over $800. Went next door to a competitor. Wont be back.
I went to get an alignment, I was told before I could do it, I would need my passenger outer tire rod replaced. Quoted around $500 for everything. My dad used to own his own mechanic shop, so I brought the car to him to replace that part. When we pulled the tire off, the outer tire rod was completely fine. I took my car to another shop, they did my alignment no problem and said there were no issues with my front end. I wouldn’t trust this place.
Had an appointment for 11 am finally took my car back at noon still waiting at 1pm a woman was a walk in they took her straight back and her was done before mine they was just supposed to check my alignment
Stopped in here to ask them to help me with a valve cap on my passenger rear of my car that would not come off, Its a metal valve cap so its very stubborn in the winter to come off. Darelll Jones came out within 10 minutes of me arriving and was able to loosen it with a pair of vise grips and a wrench. He even offered to add air to the tire for me!Coming back for a set of tires next time I need them
Big O Tires did a great job with our camper, which needed new tires and re-greasing of the bearings. Personnel were friendly and thorough. Our contact, Darrell, went above and beyond. Greatly satisfied!
Just before passing through town, I noticed that my trailer tires were wearing thin on the inside so I called Big O and talked to a manager who was very helpful and knowledgeable. He informed me that if I waited about 30 minutes before heading over, I wouldnt have to wait as long. This allowed me to run a couple of errands while I was in town.As soon as I arrived, they got the paperwork started as well as the tire work. The service Tech was fast and thorough. All staff were professional and courteous. If I lived in the area, these would be my guys. Highly recommend.
They always give me a rundown of what is going on with my vehicle when I take it in.The mechanic there is VERY knowledgeable about ALL types of vehicles!!I HIGHLY recommend them if you have something going on with your car or truck!He will show you EXACTLY what he is talking about instead of just telling you!If you are like me... you know very little about mechanical stuff on cars.He will show you where the noise is coming from and gives the best customer service!The front desk is always professional and listens to what you are telling them is wrong with your ride.. and they are able to tell the mechanic almost verbatim what you told them.I have taken a number of cars in for them to work on for various reasons..Im always satisfied with the work I get done there!! Thanks to the staff and crew at Big O!!
They always take good care of me. Steven is so friendly and helpful.
What a scam. I went in for a routine oil change and left with my check engine light on. They refused to even look at it unless I paid $129, even though it wasnt on when I gave the car to them! Also, it took over 2 hours longer than they estimated. Terrible service. Will never be back.
Went in, everyone was very friendly, had Marvin work on my car, did a great job. He knows what he’s doing, got the issue solved
Made appointments for both of our vehicles for oil changes & they were thorough with an inspection as well. Was notified of items that need attention & was given an itemized estimate for the other repairs. I was pleased with their professionalism & knowledge.
Jason is a very friendly and knowledgeable person. He thoroughly explained everything to me. Marvin did outstanding work on my suv.
My wife and I have been going to Big O Tires for a little over 3 years now. Not only are they very competitively priced, but the service is fantastic. They take the time to fully explain any issues and even when I have gotten second opinions for larger jobs, Big O Tires routinely has been the place that will not up-sell other services/parts that are not completely necessary. So long as we live in this area, we will be going to this Big O Tires.
Darrel and his team excel at service. They are knowledgeable, caring, and responsive.Darrel was able to work us in for service despite being down 2 techsThey never missed a beatWill be a repeat customer and share this great experience. Not all tire shops are created equally.Service makes the difference
I have tried a few car repair shops in the Greater Cincinnati area, and Big O is among the best. They know their stuff and are good at explaining recommended maintenance for your vehicle. I trust their work and their people. From what I can tell, their pricing is competitive, too.
First time here and I just walked in to see if they had any time for an oil change. Donald was very polite and helpful and I was there about 30 minutes total. Definitely will be back!
New to town and I needed to have an oil change on my vehicle. I took it here to Big O Tires and let me tell you. I thought I was getting good service back home but Darrell the manager and his crew really BLEW me away. Great job!! They even fixed something my last shop could not even figure out. Theyre a full service shop and can fix anything. Thanks guys!!!
I scheduled my oil change for 3:00 pm on Friday November 13Th. everything started off fine but when they took my car it took a solid 5-10 minutes just for them to get it in the garage. I was fine with that because I understand being busy but there were only 2 people waiting in the lobby and they got out relatively quickly. I finally saw my car being pulled around and was expecting to only wait for a standard oil change which usually only takes around 10-20 minutes at this location. Ive been here about 4 times with this car and the first 2 were perfect the last trip was a bit of a wait but this time it was ridiculous. A man came in 10 minutes after me for a new set of tires on his truck and had his truck backed out of the garage in about 20 minutes. I sat there and watched people come in after me and get there vehicles before me. finally 2 hours later at exactly 5:06 PM as it is printed on my receipt the excuse for me waiting 2 hours for a standard oil change was a trailer that had parked there not even 10 minutes ago was blocking the way. no updates whatsoever just made me wing it and wait. I had to cancel my plans with close friends to sit here for 2 hours for a standard oil change that usually only lasts 10-20 minutes. no compensation or nothing. just a lousy excuse of blocking my car with a trailer that had only been there for 10 minutes.
Quick turnaround on tire issue even though we didn’t have a scheduled appointment. Very much appreciated!
This place is great! Had a leaking tire on my move from Michigan to Georgia and stopped here. Everyone was extremely nice, they fit me in, and even allowed my pup to come in the waiting room. Highly recommend this place for anyone but especially for people traveling through the area.
Under new ownership ( not the same) Had brakes replaced first time Ive ever taken any of my vehicles in to have brake work done. I went into the garage after the removed my tires at that time it was determined just pads needed to be replaced and that the rotars were fine, clean surfaces. While I waited I walked over to Home depot gone 30 minutes ( they had my phone #) came back in waited another 40 minutes. When they finished I went to pay they informed me that they replaced the rotars because they felt my brakes might squeak. This was unauthorized repair plus I was right there, no one came to me about this decision. This choice of theres cost me an additional $200. I have sent 4 of my family members there to purchase tires plus Ive gotten tires on my vehicles Im done never again.
Walked in and immediately was helped. Greeting with all great people that seemed very knowledgeable. Went in for an alignment because another shop really screwed it up and they explained everything to me and what their steps were to fix the alignment. Now all the numbers are perfect! Will definitely be doing more business here.
Absolutley top notch guys work here had 4 tires on in an hour
Just want to say a huge thank you to John for helping me find the tires best suited for my car based on me traveling for work. He took the time to explain different tire options and the best price range for me. They didnt have the tires I needed in stock, however John ordered them when i was standing there and set me up with an appointment for the next day! Sam was amazing as well. He contacted me the morning of my appointment to let me know my tires were in and confirmed my appointment. When I arrived john checked me in and told me he would call me when it was done. They called me within the hour. Super quick and efficient. Sam then helped me check out and helped me through the payment process for the 90 day sane as cash option. Single mom here so such a blessing! He explained that process to me further as well as the warranty on my car. They were very friendly, knowledgeable, honest and efficient! Not to mention great personalities, hard to find in customer service anymore. They got a forever customer out of me.10/10 I would recommend.
Really Good Service. And Friendly. And They go the extra mile for you.
Had a bad tire leak, they repaired it and had me out the door in 35min. Thank you!
Was great did the job in a timely manner and respectful even gave a list of needed repairs
They were the only tire store open on memorial day. I was in a fix as I had a flat that needed repair. They got me in and out very fast so I could enjoy the holiday. Great service.
I purchased a set of tires for my car with a warranty and 4 wheel alignment and another alignment after so many miles. However, i did not get my alignment as it was busy and nearing the end of the day. I was told i could shedule an appointment and have it done at a later date. I did that and took the 1st tome slot of the day. I usually do my own brakes and rotors and thought while i am there i will see if they will install them. They normally do not install brake pads they do not supply but decided to take cate of me for a price. After removing and spray painting the pads i had purchsed told me they were not the right size and that i had to use theirs. The pads i had were in fact the right size but i could not return them do to the paint on them. I agreed to using their pads then was told yhey had to be delivered by a parts house. So they took my car off yhe rack without doing my alignment (The reason i came in the first place) and told me i now have to wait behind 2 other paying customers instead of doing the alignment they owed me a second time. After waiting almost 2 hours i was out of time to wait and had to leave. I just called in to see if they would finally do my alignment and was told that too much time had passed and they would not honor it although i did not get either alignment do to them putting other customers ahead of me and time management. At this point i am sure the damage to my tires is done and i will also have to pay someone to do what was supposed to be part of my warranty. I would not recommend this place do to poor customer relations after the sale.
Editing my old review. We went from 1 star to 4 stars and now back to 1 star.Overall my experience here was bad.Im out of a lot of money and I feel its due to a greedy manager who wanted to take my money knowing that my suspension had bad parts. Being told that I dont need an alignment because my alignment is good but then my tire warranty is void because I didnt get the alignment which I was told that I didnt need. Coming in for a tire repair and rotation and never getting a rotation. Coming in to get my front end checked out and not being told about any issues. Now it is all my fault and I am out of money for new tires when all of this could have been avoided from the start.At least the old manager has been fired? but wth. I wont be going back to big o tires period.
I had a 2pm appointment scheduled for a tire rotation and rebalancing on tires I had purchased from Big O. At 2:30, several other cars had been taken in ahead of me and all the bays were full. If they were running behind and were not going to be able to honor my appointment time, I should have been notified when I checked in so I could have decided whether to wait or to reschedule. I understand how schedules can blow up and would have been understanding if told up front. Instead, I left feeling having an appointment has no value for the customer.
Very knowledgeable, considerate and hardworking!! Care about your safety and not just your wallet!
The nicest quick service tire/oil change shop there is. They are all about their guests. My first experience was a big o outside of Knoxville when i had my tire go flat while i was visiting family. They treated me so well down there. So when i needed and oil change recently i decided to try this big o tire rather than driving 40 minites to the dealership and i experienced just as great of service. The owner or manager not sure which it was made his rounds to every customer in the shop and just made you feel valued and not just another transaction on the books.
We found a bulge in my husbands tire yesterday. We immediately called and made an appointment with firestone for them to replace it (we had a spare already so just needed it put on the rim and then replaced) when my husband got there for his appointment an employee refused to do it since we wouldnt be buying a new tire. So he drove across the street to Big O and they immediately fixed it for us for a great price and with no complaints. With so many tire store around customer service is huge, so Big O now has our loyalty for sure. We will be back!
As a single mom, I appreciate how the staff took care of me and my needs to insure that me and my kids are safe ot on the road. I went in for a flat tire and they noticed one was bald. I didnt have enough money for 2 tires but they worked with me to keep us safe. I will forever continue to use their services, they definitely treat you like family and not just the next big buck. I recommend anyone in need of care repair and tires to go to Big O Tires.
Where do I start. I had replaced all suspension parts summer of 2018 I went to Big O Tire to have my vehicle aligned. I paid extra $ for the 1 year alignment. Feb 2019 I hit a curb which knocked my alignment out, it caused the steering wheel to be off. Returned to Big O Tire to get re-aligned. Note, the alignment was still within the warranty to be aligned at no cost. The customer service rep appeared to be having a bad day, because he wasnt the friendliest. Anyway they told me the side that i hit was fine but the other side needs lower ball joints. Note, they had to get a stick to get any play out of the wheel. Usually if ball joints are bad you should be able to grab the tire and rock it for play. Note, I replaced everything in August of 2018 when they aligned the first time. So long story short, they would not align my vehicle due to what they call faulty parts. They stated if they align it I would hit a curb and will be knocked out of alignment. If that was the case I would have been out of line a long time ago, (Ohio Pot holes). The car was fine until I hit the curb. I just wanted them to align it so my steering wheel would be straight. Eventually, I would have replaced the joints if they were bad again. The bottom line is they were not trying to help. They didnt care about my safety they were thinking more about making a dollar. I bet you if I was paying for the alignment they would have aligned it. It was time for them to go home and the young guys werent trying to help at least put my steering will to safety. I went home was able to adjust the tie rods and put my steering in check; it took me 15 minutes, as a result I am safe and rolling smooth. Wow! I will be placing a call to corporate and will never return to Big O Tire.
Great service! Friendly and honest mechanics! I know I can always trust what they say! Takes the pressure off and makes things very easy.
I appreciate Marvin for all the hard work he has done on my truck
Had a tire go flat and needed a new one quick. I called 6 different tire places, the guy I spoke to here was the 1st one to tell me I was saying the tire size wrong. The other places either didnt even care to correct me. He was also the only one to be ok with me staying while my car was being worked on. Everyone else wanted me to leave my car for the day. Im sorry, but Im not leaving my car with anyone. They gave me periodic updates about what they were doing to my car. He let me know it would be about 90 minutes because they had other cars and it was almost to the minute correct. Its a longer drive for me, but this will be my new go-to for any and all car issues.
Came here to get a new set of tires installed. After having done a bit of research on tire/installation pricing I decided on a couple tire models and found Big Os selection to be expansive and at an affordable price. They ended up price matching a competitors price.I worked with a nice gentleman named John who has had many years of experience with cars and was very knowledgeable about the tires they had. If the tire you want isnt in stock, they can normally get them ordered and ready to install within a day or two. I was able to get in and out in 45 minutes.I highly recommend this shop for getting tires, and the service was great enough to convince me to get my next oil change here. The employees here provide a personal touch and are very accommodating.
All I can say is I’m so glad that I went to Big O tires up in Hamilton all the way from Eastgate because I was taken very good care there I had my tire fixed, oil changed, filter changed, Bysome of the best guys there !There was John, and Dylan, & THE DONALD Can you believe that - and then there was Thomas out in the heat in the workshop. They all were great !!!I can’t wait to you put a shop down on Beechmont in Anderson !Thank you all so much you’re the best !I actually don’t go to Big O tires anymore because the manager that used to be there was one of the best people honest straightforward and helpful that I have ever been around and now he’s gone so I just go near where I’m at now I probably won’t drive that far anymore because I did not get the service that I did on the other manager was there 😢
I take both of my car here for tires change and they take good care of me, just wanted to say thanks to Darrel...
Took my car in to get a 5yr alignment this place was great also this place does usually have deals for whatever services you may find yourself needing. Would reccomend.
Great customer service + care! My family will continuously make Big O our maintenance go-to!
Called in the morning, had our tire in the afternoon and they stayed late to put it on our wheel. 1 day to get our car back in the road, amazing!
We have had a Honda Odyssey for 13 years, so by this point in time we know what type of tires we want and when we need them. I look for a sale (or at least some type of rebate being offered), so when I saw that there was $120 rebate and knew that our summer travel season was upon us I knew it was time to get a new set of Michelins.I called the store this past Wednesday to set the appointment for Friday, I was impressed that they took the time to call me back Thursday to confirm that they had the tires and were ready for our Friday appointment.Car was ready before they said it would be and they pointed out that there was an online alignment coupon that saved us an extra $40.If you need tires, I would recommend that you reach out to any of their employees, but I was really impressed with Jone Castle, their manager.
Great customer service! My repairs were performed in a timely manner. Will definitely return.
I first stopped in on Friday to get a repair on road hazard, and they didnt have my size of tire in, they said it would come on Monday. Monday came and I gave them a call- they said it would be Tuesday- their truck was delayed. I had already had to borrow a car for the weekend so I could go to work, and I told them that- they ended up buying a tire from their competitors so they could honor my road hazard plan. It took longer than I expected but I feel like they lived up to their end of the agreement in the end.
My wife had purchased tires from there and it was not a good experience. We had bought four tires around Christmas and had to take them back because not sealed properly. They were taken back several more times for issues with the tires and not aligned correctly. We will never get tires from Big O tires again it’s too much trouble to have the service done and nothing is done the right way
I Highly Recommend BIg O Tires 0n Winford Ave In Hamilton. Very Nice Gentleman. Smoke Free. Had 4 Tires Put On My Car And My Daughters Jeep. The New Tires Ride Like I’m In Thin Air. The Tires Feel So Smooth. Thank you For The Discounts And A Job Well Done. I Will Be Back To get My Car Checked Out. I Can’t Say Enough Except this Place Is Fantastic. The Prices Are On Point!!! Thank you so much. You guys are Great!!
I walked in and they had no availability at the moment. Donald Lawson took couple minutes to help me out with another issue and fixed it on spot. I made an appointment right away ti fix my other tire. Thank you for your help!!
Had a tire slip a belt over weekend, called around early Monday morning as I use this vehicle for service calls. Shortly after 7 AM Lee answered and informed me he had several brands of tires in stock which fit my vehicle and asked how soon I could get there, He pulled the tires we talked about and when I pulled into the lot a few minutes later was greeted by one of his employees who pulled my vehicle in for service as soon as I got out. Lee had me in and out with 4 new tires and ready to start me day. They were friendly and courteous, and will use them for vehicle service in the future.
I brought my husbands car in with a slow leak in a tire. Dylan fit me into the schedule to get the nail pulled out and the tire temporarily repaired. He was quick and very professional. Definitely recommend!
Ordered tires and made the appointment online. Got email confirmation from the store the next day. I dropped my vehicle off and it was ready on time.I found out when I picked my vehicle up that the tires I ordered online apparently were not actually ordered to the store. Rather than disappointing me, they bought the tires locally and installed them as promised. And, they honored the price I was quoted when I ordered online (even though was told that my price was below the price they actually paid). I like the locally owned and operated aspect as well.Will definitely be back.
I talked to John Castle first by phone to discuss tire brands and types for my car for over 30 minutes. He quoted a set of Coopers, made my appointment, and they installed them as discussed. Great guy and they all know their stuff there! Highly recommend!!
Big o tires is awesome. Donald is very knowledgeable, nice and easy to deal with! And he got me a great price on some new tires. Definitely gonna bring all my cars here and recommend them to everyone!
Awesome service! I had a tire that was going flat a couple of days before the July 4th holiday. I needed it fixed to drive to work the next day and was turned away by the place where I had bought my tires. I had never been to Big O Tires, but called them and was told to come in and they would take care of it! I appreciated this very much and will certainly remember it the next time I need tires. Thank you, John Castle!
Im a single mom and not only do I work full time but I go to school as well so my time is limited. I walked in the door just to ask a few questions on my day off and I left shortly after with everything that I needed to have a safe working car for my daughter and I, including 4 brand new tires- all in a couple of hours. Dylan & John are super nice people and were both very patient and helpful in explaining things to me which was definitely appreciated. Thanks guys!
Took our daughters car there for a set of tires after checking around for prices, availability, and finance options. These guys had the best price, more bang for the dollar, and great service. Will be bringing all our cars here for tires and other service needs!
First time there and it was great. They took no time in doing my oil change. They came out and told me that everything was fine. Had an oil chang and tires rotated. Very friendly and helpful.
Had a flat tire on my work car. The fleet management company referred me to this Big O Tire. Nick was very helpful on the phone and in person. Store manager Dylan streamline the complicated process and happy back on the road in no time. I will definitely be back with my personal vehicles!
Great service, friendly atmosphere, very good pricing.
Got 4 new tires about 6 months ago on my Mini Cooper. Sunday, it had a blow out and had to be towed to Big O. They replaced it for free because I had purchased the special coverage! Lee and is team do very fine work!The only reason I wouldnt have given five stars is I didnt get my car back for 5 days. But the tire is special order and took 2 days to deliver, and they did get it done in time for me to enjoy the sunny Friday afternoon with the top down! So 5 stars it is!
Wonderful staff, easy recommendations, I needed 2 front tires for my car, I was able to finance the 2 tires. They got me financed, tires on and ready to roll in under an hour. I highly recommend these guys, they even gave my baby girl a big O tires bear to take home, and me a bass ass camo hat. Once I get the tires paid in full I will be back for strut work !!!! You will not find a friendlier staff that is willing to do WHATEVER it takes to earn and keep your business!!! Hats off to this TEAM Big O tires !!!!
The only place I will get my oil changed. They do a good job at a great price. Also bought tires from them about a year ago and their price was by far better than anybody elses.
I have been a Big O Tire customer for a long time and love that I never have a hassle or issue with rotations or them fixing the rare screw in the tire flat. Still driving my 70k mile warranty tires 6 years later without any issues. Top notch group of people at this store!!
I needed two tires and had been calling around to get availability and pricing. I was told by other shops that the tires I needed weren’t available anymore and they were being replaced with a different brand, at a much higher cost. I called Big O Tires and spoke with John Castle. I let him know what I needed and he said he could help me. Not only did he get the tires I needed at a fair price, he got me an appointment the next day! John also let me know that if I had any problems with the tires to let him know right away and he would make it right. I will be going back to get another set of tires before winter. THANK YOU John Castle and the team at Big O Tires for taking great care of my car!
Marvin did an excellent job of recommending the right repairs for the miles on my vehicle. Excellent explanation and service.
It was the only tire place in ff township I didnt have to wait long at for 2 new tires and they were reasonable. They gave me an appointment the next day, it took 45 min and they also gave me 30 days for 2 more at same price if I wanted them. I highly recommend them. They used to be called NTB next to valvoline.
Darrell and Jason took great care of my trucksneeds.
The Manager was absolutely great to work with. Top notch service for our car!
They go up and beyond every time Im there. I would recommend this place to anyone. They have a great team and good leadership which is the recipe for success. I have never felt like I was being up sold and the hours I have spent there I have never heard them be disrespectful or inconsiderate to any of their customers. I would recommend to anyone.
Went in today at 12 Darrel was very helpful and 2 hrs later came out with 4 new tires and a clean car ! They were busy
This place is awesome! I went to get a plug in my tire bc I had a nail in my tire and they were amazing. Not only did they have free wifi, they had Netflix on the tv to entertain my kids while we waited! They had clean bathrooms, free water and coffee, and all of the associates were super friendly and nice! I would highly recommend this place and will be back for all of my tire/car needs for sure!
I would give this place negative if I could. Rudest most unprofessional place I have ever seen other than the lobby. The guys in shop are foul mouthed and Male fun of their customers while they are working on their cars. Watch when your car leaves the shop if Logan is working because your car will be driven as if it is a racecar and slam over speed bumps. I will never EVER go back to this place and if the tires wasnt already on my car I sure would not have wasted my money here I give it 10 thumbs down
Staff was very friendly and helpful! Will definitely be returning for all of my car’s needs!
Such a joke. They charged me $100 for service fee. I could of bought another tire at walmart. And then to find out I could of also gone across the street for a free alignment for two tires. (Which they charge 70$) They also told my dad they did not have a brand(they told him they only have the hightest priced in stock for my truck) Then later told me they did. I will never be back. Charges way over priced. And I just feel they would tell a women anything to make money. I will never be back. And will do alot more research the next time I need tires.
Got tires on 3 cars from here. Good prices, good service, friendly crew.Bathroom usually smells weird for some reason tho...
Lee gave great customer service, weaver gold parts from advance auto always a good choice, however I dropped my truck off at 9am was told two hour job, my truck wasnt done till 245 pm due to them having trouble with another customers vehicle, if Id have known the timeframe I would have done it myself and saved $300. 50/50 if Ill be back.
Purchased the lifetime allignment. Took them three tries to get my allignment right. First time steering wheel was off center and truck pulled to the right. The told me to come back on a week day. Came back, they said they aligned it and showed me a printout. Tires were wearing unevenly so I purchased new tires from FIRESTONE. Showed me the allignment printout and its why my tires were ruined. Went back to Big o for a third time. They confirmed Firestones findings and aligned again. Going to take it back to Firestone to make sure it is but it feels right now. No pulling
Best tire/service store around! These guys can do everything! Fantastic customer service!
Wait time drugged. Service was slow. Not enough employees working the front counter. Did get a good deal on the set of tires we bought. All in all, yes I would use them again.
They gave me same day service on my tire replacement without an appointment - two thumbs up!!
I went in for an alignment and tire rotation. I was told my alignment was fine and I didn’t need one. So I asked to just have my tires rotated. My tires were not rotated and i was charged for an alignment. So if I didn’t need an alignment and my tires weren’t rotated, What did they actually do beside waste my time?
Professional staff. Got my vehicle in at my appointment time and back to me in a very reasonable amount of time. Im satisfied with the quality of work.
Love this place! Bought my tires here and have regular oil changes. John and Dylan are wonderful and super helpful with any issue about my Tucson!
This location takes great care of me and my vehicles. Donald did above and beyond to get my tires ordered, delivered and installed quickly. Thanks!
I came in for a noise in the rear of my car and was informed of some needed repairs. Thanks to them my wife and grandchildren will be safer now. I didnt realize my tires were that warn out, Thank you very much. Oh, and that noise I came in for, GONE. It was driving me crazy.
Great service! Attempted to fix my puncture but couldnt because of location. Manager went out of his way to find my special tire in 1 day and get it replaced.
Friendly staff and patched my tire up quickly. Best part was it was free of charge. Will definitely return for all my future tire needs!
Darrell at the Fairfield township location was very helpful in identifying some additional problems with my car that needed attention which could have been a disaster if ignoredGreat people great attitude with
From first call to the store John Castle and his team were on it. They install tires on custom rims with no issues and even dropped off new wheels and tires to me They did a awesome job from A TO Z
Got me in last minute on a Saturday to mount a tire on a 22in wheel. Great service, and quick too. Would definitely recommend!
I had a dead battery and Donald Lawson brought a portable charger to my location to jump start my car. I was able to drive to their location and they replaced my battery so I could be on my way home quickly at a good price as well.
They did a great on my car i want to say thank you for your service
Heres a perfect place to get your tire but most important is they can help you with other things on your car or truck. Like brakes and oil changes. And the staff is very nice and great with there service.😀😁😄
I always have the best experience going here. Staff is warming and friendly, prices are awesome and they get the job done right. They always are helpful and always makes sure things are in order before you leave out of there. Great job guys!
I had an oil change and a tire rotation done and the car was ready faster than I expected. The online coupon for a full synthetic oil change was a great deal.
Took my car in for the appointment...left the car and picked it up later. Great job and awesome customer service.
Went to get flat fixed . And out within a hour
WOW! Finally I have found an auto service store that is more concerned with my safety & pocket book than they are their own profit! No high pressure or scare tactics, just the facts. Ill definitely be back!
Awesome service! Darryl was friendly and honest about the needed work for my car.
You guys are great but I would suggest the following improvements::1. Make your waiting area bigger and with better seating options2. Change the doors and sidewalk to be ADA compliant3. Add and improve the handicapped parking:
Every time something is wrong with any of our cars we bring them here to get fixed. The staff are all very nice and helpful, but Lee goes above and beyond to make sure your car gets what it needs!
They fixed my last flat for free so I came back to them when I got this flat. They fixed it up quickly at a fair price.
This is the only tire / service shop that Ive been to that takes the time to explain what you need and not take advantage of you.
The service I received was very good and my truck was done in the time that I was told. They also checked my brakes and rotors and let me know they are good
They always take the best care for me & my car! Love them for their caring & compassionate mindset :)
Bought 2 going back in March to get other 2 tires. Fast service cant beat price for new tires.
They try harder to be honest and helpful than most. Hard to find anything in stock not made in Chyna!
The guys are unbelievable they take care of you and they know what the heck theyre doing! Cannot beat the service... its a must go place for your tires and service
Great fast service! Needed 5 tires, brakes, rotors, and an oil change, they had it done in no time! Very friendly customer service!
Great service!!! And the workers are very nice and professional :) Will def come back!!!!
John has made us feel like a valued customer and not just a number. He truly works at earning and keeping our business!
They serve the best interests of the customer
Awesome staff, well priced, great service, and a clean facility. My tire place from now on
Definitely would recommend! Great customer service and no long waiting times.
Donald is always a huge help. Fast service. Will return.
The best customer service around! John, Dylan and Donald with their smiling faces and honesty greatly welcome me every visit. Thanks guys! See you next visit!! 😁
Great service and pricing. I went in for an oil change without an appointment and they were able to work me in.
Awesome customer service! I bring my car here for almost everything!
Stopped by yesterday, great place, excellent service!! Everyone was knowledgeable and friendly. Gary was awesome to deal with, the guy knows his stuff. Highly recommend!
This place is amazing, and will more than earn your dollar. They met and exceeded my expectations, and cut the price over half what I had anticipated from other mechanics.
Awesome work with a positive fun staff, they also explains by detail how and what they did. Even for a dummy like me
Oil change and tire rotation at a very reasonable price. nice, clean. advised me of a starter issue
Professional and courteous. But promised to call when work completed but did not.
Woman and child in distress. They took me right in and solved my problem in under 30 minutes. So thankful for their professionalism and kindness.
Got an alignment and all went well. Good service and job was done in 45 minutes like they said it would be.
Thay did a great job on our car Thanks to the the guys that work on our car Thanks againg Mark Hagen
Had to wait 2 days to order tires and make it to the shop, I ordered the nitto 555 g2 and they are nice
John and his men are very helpful and unlike some places, I feel like I can trust them with my car
Great customer service and didnt take forever to get what I paid for will be a repeat customer
I manage a fleet of company vehicles and whenever I need tires Big O always has what I need and takes care of us quick!
As usual, great service. 2000 miles from home. Been a Big O customer for over 30 years!
This place had great service and prices! John was fair and really took care of me. Highly recommended
Staff very friendly & got the job right. Happy Customers! 🙂
John was extremely helpful and explain everything very clearly, I will be coming back for any tire needs.
Went in for an oil change, was in and out within 1/2 hour. Very satisfied.
Exceptional customer service they always take good car of me.
Quick to order. Quick install appointment. Tires installed quick. Competitive pricing.
$18.99 oil change cost me over $29.00
I had a good time and good service. This place is confortable and clean
Great. They fixed my tire really fast
Where else can you get your oil changed for 25$! Excellent service
They told me 45 mins. It took 15. Great service.
Good customer service, reasonable prices, comfortable waiting area. Waiting area includes water and a Kuerig.
Quick and easy !! got my car back the next day !!
Always like this place. Get treated well and reasonably priced. Will come back again
Was very helpful with question of my car
Worst Big O tires Ive ever been to.
Donald and Dylan to the rescue!! They have amazing customer service and went above and beyond!! Thanks guys!
Did shabby work, had 2 new tires put on they put one black wall and one white wall
Top-of-the-line affordable tires. I would recommend this place to anyone.
If I could give 0 stars, I would. Completely deceiving company. Please spend your money elsewhere.
This is the most thorough and friendly oil change I have ever had
Marvin was awesome
Very friendly, quick, and price friendly.
Good range of services reliable appointments. Not everyone likes.
Workers are always friendly and try their best to get you in and out!
Spend 1 hour for oil change but you cant beat the prices😊
Prompt service. Pleasant experience. All except the bill.😀LOL
It was a very good experience. No high pressure to sell other products and services.
Great service and price. I highly recommend.
Very friendly staff. Great service at a reasonable price.
The mechanic was stunningly honest.
Very nice workers and they help you as much as possible.
Went to get an alignment. Got one, simple and fast.
Good work, reasonable pricing
Great prices great bunch of people to work with,thank you
Nice ppl
These guys are awesome, great customer service
Efficient service, but many up sale attempts.
Really friendly get things done in a timely manor
The guys here are always nice & willing to help.
Good price on tires.
Big Os is like family, they really care,
Good service and good price .fast service
Very good bunch of guys
The whole team was very professional very experience
Great service even in the difficult times at hand
Total reviews rating 4.5
199 Reviews for Big O Tires 2023:
Review №1
2022-02-18Its so nice to have a place I can trust and rely upon for great service. The staff are courteous and knowledgeable and I felt confident with their care and suggestions. Ive found a full service shop for all of my future needs! Special thanks to Darrell and Marvin.I am updating my review because I had a big vehicle issue, and the guys took great care of my van. They answered all questions, were patient with my situation, and were all around wonderful human beings helping me get my vehicle back on the road. Im up and running again, and I feel like I will never again need to worry about where to take my car for service.
Review №2
2021-12-27I have taken both of my Toyota Avalon and had nothing but great customer service. Wait time for repairs was quick and was informed if anything needed to be addressed further. Just purchased set of tires (4) and the price, service and wait time was outstanding. I am a repeat customer and will continue to have auto service done at this location.
Review №3
2021-12-12I’ve been a customer since 2019. I recently needed to order new tires. Donald Lawson had them within a day and had them installed when it was convenient for me. It’s 5 star service like this that keeps me coming back.
Review №4
2022-04-30Josh and his crew did a wonderful job with my Honda Civic! I will definitely be using them from now to get a full car service! Very friendly and down to earth people! 10/10 highly recommended!
Review №5
2022-03-22The staff is super pleasant and gives every customer their full attention. Work is quick, prices are great, and most importantly, there’s no slimy business going on. They do what they need to do and don’t sugar coat it! I really appreciate the integrity of these guys!
Review №6
2022-04-25I got 2 tires and a alignment and was very pleased with the service. The job was done fast and they were super nice and answered all my questions. I look forward to future services with them.
Review №7
2022-04-13Great service, great people, great place! It was almost like I was the only person there. Best service Ive ever had. Manager was exceptional.
Review №8
2022-05-18I had a great experience here. I got tires for a great price and everyone was really friendly.I’ll be back here for sure to get rotations and oil changes now.
Review №9
2022-01-31Came in to have a rim installed a few weeks ago. The manager was very polite and welcoming and the tech did a great job communicating with me. In and out in about 20 minutes, so the speed was a definite plus!
Review №10
2022-04-11Great customer service, they took care of my flat tire in less than an hour. Honored the road hazard warranty with no questions asked, didnt cost me one cent!